Moon Palace Jamaica

Ocho Rios, Jamaica

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 705 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with four restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private however, as Family Rooms come with two interconnecting doors you'll be advised to grab the moment while it lasts. Of course, that's not where the fun stops for kids as from their very own pool and FlowRider wave simulator to an organised club and wired teens' lounge, there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • No Smoking
  • Kids Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

705 rooms on up to 14 floors with lifts in each block. All with air-conditioning, satellite LCD TV, iPod docks, safe, WiFi access*, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms have French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive of: all meals and drinks by the glass. All activities above unless otherwise stated.

Deluxe Ocean View Rooms have French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Ocean View Rooms with Balcony with 1 king-size bed, some with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Concierge Level Rooms - some with ocean views and balconies, with 1 king-size bed, sleeping maximum 2 adults.
Includes the following benefits:

  • Private bath with shower only
  • Welcome bottle of wine
  • Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka
  • Mini-bar containing sodas, bottled water, juices, beer and snacks
  • L'OCCITANE bath amenities
  • WiFi access
  • 24-hour room service from select restaurant's to create a special menu
  • Two 25-minute massages at the Beach/Spa/Treatment rooms (location varies per resort)
  • Private beach lounge chair area with waiter service
  • Exclusive beach bag (one per room, per stay)
  • Aromatherapy menu
  • Private candlelight dinner at select locations (once per stay)
  • Nightly petit fours
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-in and out/late check-out and early check-in (subject to availability)

Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children.
Includes welcome amenities for families:

  • Xbox in the room
  • Selection of Xbox games upon request
  • Fun in the sun bucket kit
  • L'Oreal kids bath products
  • In-room family guide with activities schedule
  • Booking bonus: kids aged 17 and under stay free between 4 Jan–23 Dec '19 and 4 Jan-23 Dec '20. Minimum 3 nights stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 30 Sep '19 and save up to 15% off the accommodation cost for travel between 24 Dec '19-03 Jan '20 when staying a minimum of 5 nights.

    Any applicable offers have been calculated into the price shown. Offers may not be combinable.

  • Booking Bonus: Book a Deluxe Resort View Room and receive a complimentary upgrade to a Deluxe Ocean View, or book a Deluxe Ocean View and receive a complimentary upgrade to a Superior Deluxe Ocean View with balcony, when staying a minimum stay of 5 nights.  Book by 30 Sep '19.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

4 restaurants: La Gondola (Italian à la carte, open for dinner), Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Momo (Pan-Asian, open for dinner), and Pier 8 (Seafood à la carte, open for breakfast, lunch and dinner). 6 bars featuring a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and a nightclub.

Nightly entertainment.

4 swimming pools, 1 children's pool, FlowRider® Double Wave Simulator, "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games. Awe Spa*, fitness centre and daily activities.

Complimentary WiFi throughout the property.

*Denotes local charge.

Dress code: Wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2272)
  • Very good (674)
  • Average (251)
  • Poor (120)
  • Terrible (114)
Image of the Tripadvisor rating Vacation was excellent!!!

Sep 18, 2019 KennedyMarshall

Gorgeous resort, wonderful amenities, great customer service... we were warmly welcomed by front desk personnel George who gave us a wonderful and informational check in, he also fixed our wifi on our phone, the wifi kept kicking us off but he managed to fix it! The kids loved him for that, he also remembered everyone by first names in our family… Read more
Gorgeous resort, wonderful amenities, great customer service... we were warmly welcomed by front desk personnel George who gave us a wonderful and informational check in, he also fixed our wifi on our phone, the wifi kept kicking us off but he managed to fix it! The kids loved him for that, he also remembered everyone by first names in our family which was crazy special! Please ask for Mr. George when you check in, you won’t regret it. Read less
Image of the Tripadvisor rating Fitness Johnoy Pier 8 - Perfect Morning

Sep 18, 2019 Daryl B

Fitness Johnoy provided a great start to the morning. Workout was packed with loads of energy and gets you ready for the day. Definitely recommend the spinning class if you are in the hotel. After a great workout, get to Pier 8 for a traditional Jamaican breakfast. Fried dumpling with ackee and salt fish. Put a smile on your face all… Read more
Fitness Johnoy provided a great start to the morning. Workout was packed with loads of energy and gets you ready for the day. Definitely recommend the spinning class if you are in the hotel. After a great workout, get to Pier 8 for a traditional Jamaican breakfast. Fried dumpling with ackee and salt fish. Put a smile on your face all before 10.30 : ) Read less
Image of the Tripadvisor rating Moon Palace vacay

Sep 18, 2019 Monique J

First off, let me just say that this resort is beautiful! It's so big, that I missed the side of the resort with the water slide (I have to go back!). The food was amazing especially the steak and seafood restaurant. The beach is beautiful and those pools are gorgeous. Great background for pictures. I enjoyed the resort so much, I plan to bring… Read more
First off, let me just say that this resort is beautiful! It's so big, that I missed the side of the resort with the water slide (I have to go back!). The food was amazing especially the steak and seafood restaurant. The beach is beautiful and those pools are gorgeous. Great background for pictures. I enjoyed the resort so much, I plan to bring my family next summer. Read less
Image of the Tripadvisor rating Amazing Family Memories Made

Sep 18, 2019 Janine19333

What a wonderful experience this hotel and holiday was for us. So much to see and do at the hotel. Went on quite a few excursions which were all really fun and enjoyable. Food was lovely in all of the restaurants, our favourites being Momo (the normal menu) and La Gondola. The food was also very nice in the buffet restaurant. All staff in the… Read more
What a wonderful experience this hotel and holiday was for us. So much to see and do at the hotel. Went on quite a few excursions which were all really fun and enjoyable. Food was lovely in all of the restaurants, our favourites being Momo (the normal menu) and La Gondola. The food was also very nice in the buffet restaurant. All staff in the hotel were extremely professional, polite and cheerful. You have a wonderful group of people working for you. A favourites from the entertainment team were Johnoy, Ramell and Yahshaun. They all took the time out to get to know us and play with our children in the pool. They were always very knowledgeable about the night time entertainment and what was going on in the hotel and encouraged us to come along. The kids (and us) couldn’t wait to see them again at the night time after they always made such a fuss of them during the day. A few of our favourite waiters in the buffet restaurant were Austin and Junior. They were extremely attentive every day and gave us an excellent service. Always topping up my husband’s drinks which he was happy about! I must say we were very sad to leave after an unforgettable 2 weeks. Read less
Image of the Tripadvisor rating First time visitors.

Sep 17, 2019 Joanne K Clifton, New Jersey

My husband and I with our good friends enjoyed a week of sun, humidity and some fantastic thunderstorms. The food was great to say the least. You can always count on great food at any of the Palace Resorts. Took several excursions which were all good. The evening cruise from the dock was really fun. Music, drinks relaxing with friends as well as… Read more
My husband and I with our good friends enjoyed a week of sun, humidity and some fantastic thunderstorms. The food was great to say the least. You can always count on great food at any of the Palace Resorts. Took several excursions which were all good. The evening cruise from the dock was really fun. Music, drinks relaxing with friends as well as new ones from the resort. Crew was friendly and talented. The Chukka River tubing was another adventure that we all had a great time doing. Going down a river at least 3 miles long with a guide that watched out for everyone. On our days that we did not schedule any excursions we relaxed either by one of the many pools that were well taken care of and had lifeguards that were always around. This was something that was important for my husband one day because thanks to lifeguard Denzel Thomas he was able to quickly assist him in a mishap he had in the pool. We are forever grateful for his fast actions and immediate response. All was good in the end and we went on to have a great vacation. Read less