Moon Palace Jamaica

Ocho Rios, Jamaica

Virgin rating

Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom
Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 680 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with six restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Kids Club
  • Families
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • No Smoking
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

680 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (stocked on request) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.


All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Deluxe Resort View Rooms with French balcony located in the South building, have 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 adults and 2 children.

Superior Deluxe Ocean View Rooms with Balcony have 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Superior Honeymoon Deluxe Rooms, with ocean views and balconies, feature 1 king-size bed, sleeping maximum 2 adults. Includes the following benefits:

- Private bath with shower only

- Welcome bottle of wine

-Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka (subject to change)

- Mini-bar containing sodas, bottled water, juices, beer and snacks (stocked on request)

- L'Occitane bath amenities

- WiFi access

- 24-hour room service 

- Private beach lounge chair area with waiter service

- Nightly petit fours

- Pillow menu

- Exclusive concierge phone service

- Private check-in (subject to availability)

Superior Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

- Xbox in the room

- Selection of Xbox games upon request

- Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks (stocked on request)

- Fun in the sun bucket kit

- L'Oreal kids bath products

- In-room family guide with activities schedule

Superior Walkout Suite with ocean views and private terrace, featuring 1 king-size bed or 2 double beds, sleeping maximum 4 people. This room includes:

- Double whirlpool tub

- Private terrace with hammock

- Liquor dispenser with premium, upgraded brands: Bombay Sapphire Gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change at any time)

- Mini-bar stocked with sodas, bottled water, juices, and domestic and imported beers (restocked daily)

- In-room snacks

- Exclusive beach bag

- Pillow menu

- 24-hour room service and turndown service

6 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (casual Italian, open for lunch and dinner). Jerk Hut on the beach serving Jamaican grilled specialities. Coffee shop. 6 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and a nightclub. 

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games.

Complimentary WiFi throughout the property. Complimentary transfers included for stays of 4 nights or more (only applicable to/from Montego Bay Airport). Dry-cleaning/laundry service*. 24-hour room service.

3 night minimum stay.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4175)
  • Very good (1009)
  • Average (394)
  • Poor (205)
  • Terrible (264)
Image of the Tripadvisor rating good

Dec 1, 2023 Mobile67397289143

it was a good experience i had a lot of fun also in the game room sahir and sasha gay nicardo had good hospitality the customer service was good and they respected me very well and also the food and others was good
Image of the Tripadvisor rating Moon Palace Piano Bar

Dec 1, 2023 Andrew G

We spent every evening of our trip at the Piano Bar playing cards and had to share that the employees working there, Franz, Nicolette, Keira and Fitzroy, were a highlight of this trip. All were kind, thoughtful, and excellent. We will absolutely be coming back again and hope to see them.
Image of the Tripadvisor rating Great Resort

Nov 30, 2023 JDM J

It is very nice they have good hotel rooms and to be honest it’s one of the best hotels I’ve been to, The Wired Lounge was good so many games and guess what it’s free to what’s not to love Sashagay and Sahir are great people customer service is good never an boring moment around them they got a vibe love that and also Farrell from Entertainment… Read more
It is very nice they have good hotel rooms and to be honest it’s one of the best hotels I’ve been to, The Wired Lounge was good so many games and guess what it’s free to what’s not to love Sashagay and Sahir are great people customer service is good never an boring moment around them they got a vibe love that and also Farrell from Entertainment he was very nice to us and help us. Read less
Image of the Tripadvisor rating Awesome

Nov 30, 2023 Zack M

Today I had an awesome day in wired were I met Sahir and Sashagay were we played uno. Even though they studied the card in the true winner. I must commend the staff on their customer service. Big up Farrel is the man. The pillow are nice
Image of the Tripadvisor rating Great and clean experience

Nov 30, 2023 Gavin W

Sahir and sashagay are an amazing staff in the wired lounge. It’s always nice to enter an air conditioned room. The food is good and the service is even better. The pool table and games are quite fun. The place is kept clean very well. The staff are nice and will make conversation with you.