Moon Palace Jamaica

Ocho Rios, Jamaica

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 705 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with four restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private however, as Family Rooms come with two interconnecting doors you'll be advised to grab the moment while it lasts. Of course, that's not where the fun stops for kids as from their very own pool and FlowRider wave simulator to an organised club and wired teens' lounge, there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • No Smoking
  • Kids Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

705 rooms on up to 14 floors with lifts in each block. All with air-conditioning, satellite LCD TV, iPod docks, safe, WiFi access*, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms have French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 child.

All Inclusive of: All meals and drinks by the glass. All activities above unless otherwise stated.

Deluxe Ocean View Rooms have French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Ocean View Rooms with Balcony with 1 king-size bed, some with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Concierge Level Rooms - some with ocean views and balconies, with 1 king-size bed, sleeping maximum 2 adults.
Includes the following benefits:

  • Private bath with shower only
  • Welcome bottle of wine
  • Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka
  • Mini-bar containing sodas, bottled water, juices, beer and snacks
  • L'OCCITANE bath amenities
  • WiFi access
  • 24-hour room service from select restaurant's to create a special menu
  • Two 25-minute massages at the Beach/Spa/Treatment rooms (location varies per resort)
  • Private beach lounge chair area with waiter service
  • Exclusive beach bag (one per room, per stay)
  • Aromatherapy menu
  • Private candlelight dinner at select locations (once per stay)
  • Nightly petit fours
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-in and out/late check-out and early check-in (subject to availability)

Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children.
Includes welcome amenities for families:

  • Xbox in the room
  • Selection of Xbox games upon request
  • Fun in the sun bucket kit
  • L'Oreal kids bath products
  • In-room family guide with activities schedule
  • Booking bonus: book by 23 Dec '19 and kids aged 17 and under stay free between 4 Jan–23 Dec '19. Minimum 5 nights stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

4 restaurants: La Gondola (Italian à la carte, open for dinner), Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Momo (Pan-Asian, open for dinner), and Pier 8 (Seafood à la carte, open for breakfast, lunch and dinner). 6 bars featuring a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and a nightclub.

Nightly entertainment.

4 swimming pools, 1 children's pool, FlowRider® Double Wave Simulator, "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games. Awe Spa*, fitness centre and daily activities.

Complimentary WiFi throughout the property.

*Denotes local charge.

Dress code: Wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1720)
  • Very good (581)
  • Average (230)
  • Poor (103)
  • Terrible (100)
Image of the Tripadvisor rating Lobby Bar

Mar 25, 2019 NatSeth270

A must see!!!! Sabrina at the palace Lobby bar. She is an amazing person and representative of the palace resorts. When you arrive ask for Sabrina!!!!! Love you Take care Sabrina we will see you when we come back. !!!!!!
Image of the Tripadvisor rating AMAZING

Mar 25, 2019 nyashiamar

Staff members were more than helpful and extremely polite. Absolutely loved entertainment team members, Johnoy, Yahshawn, Khaleel, and Romell. They were all so funny, energetic and beyond talented and were the highlight of my stay! Great employees and hotel!
Image of the Tripadvisor rating Nice Resort

Mar 25, 2019 Francisco L Arlington, Virginia

Spent the week of March 3 through March 8 at the resort. The property is very nice, stayed in the section where building is only 5 or 6 stories. Only issue I have that the room faced the beach so you can hear staff cleaning the Pier restaurant late at night. Also someone decided to use a leaf blower at 7 in the morning. That was annoying. Hardly… Read more
Spent the week of March 3 through March 8 at the resort. The property is very nice, stayed in the section where building is only 5 or 6 stories. Only issue I have that the room faced the beach so you can hear staff cleaning the Pier restaurant late at night. Also someone decided to use a leaf blower at 7 in the morning. That was annoying. Hardly received any food service around the pool or when on the beach. Had a hard time finding staff. When the food did arrive it was bland. As a frequent Moon Palace Cancun traveler, I can tell you the staff in Jamaica needs a lot of help. They don't seem to care, service was subpar. I received bad information from various staff members. I had the VIP band and was treated as a regular guest. The band got me Nothing. Think twice before spending extra money for alleged higher privileges. I would have to think twice about going back, nothing special to make this a special place to go. Read less
Image of the Tripadvisor rating Best birthday getaway ever!

Mar 25, 2019 lavivianshere

Upon arrival, I was greeted with a rose. My Front Desk Agent was Diandra...the absolute best. She was very courteous and friendly with a warm smile. She got us an upgraded room after we told her we were celebrating my birthday. Wow!! I did not expect this. My room was clean, with an amazing view! Great staff overall. Hands down! The best… Read more
Upon arrival, I was greeted with a rose. My Front Desk Agent was Diandra...the absolute best. She was very courteous and friendly with a warm smile. She got us an upgraded room after we told her we were celebrating my birthday. Wow!! I did not expect this. My room was clean, with an amazing view! Great staff overall. Hands down! The best experience! I'll never forget this birthday #worthy30 Read less
Image of the Tripadvisor rating All Around Great Resort

Mar 25, 2019 173skylarh Natick, Massachusetts

I traveled to Moon Palace during the middle of March and experienced some of the best food, activities and staff, mostly entertainment staff during my stay. Romell & Khaleel along with others were always around to begin activities, like water polo and beach volleyball, which was played everyday. It was clear that those two especially bring passion… Read more
I traveled to Moon Palace during the middle of March and experienced some of the best food, activities and staff, mostly entertainment staff during my stay. Romell & Khaleel along with others were always around to begin activities, like water polo and beach volleyball, which was played everyday. It was clear that those two especially bring passion into what they do! It continued to show during the nightly shows as the Moon Palace Dancers and some of the entertainment staff put on performances and beach parties. Along with those activities and events I was able to build friendships with others staying at the resort. The dinners were spectacular and displayed a twist on some of the foods. The restaurants provided and wide variety of food and the buffet also displayed a wide spread of Jamaican cultural foods. Overall, I was very pleased with my stay at Moon Palace Jamaica Grande. Read less