Moon Palace Jamaica

Ocho Rios, Jamaica

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 705 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with four restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private however, as Family Rooms come with two interconnecting doors you'll be advised to grab the moment while it lasts. Of course, that's not where the fun stops for kids as from their very own pool and FlowRider wave simulator to an organised club and wired teens' lounge, there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • No Smoking
  • Kids Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

705 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV, iPod docks, safe, WiFi access*, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (ages 0-3 years). 

All Inclusive of: all meals and drinks by the glass. All activities above unless otherwise stated.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (ages 0-3 years). 

Superior Deluxe Ocean View Rooms with Balcony have 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Concierge Level Rooms - some with ocean views and balconies, with 1 king-size bed, sleeping maximum 2 adults.
Includes the following benefits:

  • Private bath with shower only
  • Welcome bottle of wine
  • Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka
  • Mini-bar containing sodas, bottled water, juices, beer and snacks
  • CHI bath amenities
  • WiFi access
  • 24-hour room service from select restaurant's to create a special menu
  • Two 25-minute massages at the Beach/Spa/Treatment rooms (location varies per resort)
  • Private beach lounge chair area with waiter service
  • Nightly petit fours
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-in and out/late check-out and early check-in (subject to availability)

Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

  • Xbox in the room
  • Selection of Xbox games upon request
  • Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks
  • Fun in the sun bucket kit
  • L'Oreal kids bath products
  • In-room family guide with activities schedule

4 restaurants: La Gondola (Italian à la carte, open for dinner), Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Momo (pan-asian, open for dinner), and Pier 8 (seafood à la carte, open for lunch and dinner). 6 bars featuring a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and a nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fittness centre and daily activities. FlowRider® Double Wave Simulator, "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games.

Complimentary WiFi throughout the property.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3082)
  • Very good (806)
  • Average (294)
  • Poor (146)
  • Terrible (140)
Image of the Tripadvisor rating Family Spring Break Trip

Apr 16, 2021 lifeonvication

Moon Palace Jamaica never disappoints me. I came here four years ago with a larger group and the service was even more impeccable than the last. This trip offered the perfect amount of relaxation and adventure, and with the pandemic still happening, the hotel took a great amount of precautions to make sure that the guests remained safe. In the… Read more
Moon Palace Jamaica never disappoints me. I came here four years ago with a larger group and the service was even more impeccable than the last. This trip offered the perfect amount of relaxation and adventure, and with the pandemic still happening, the hotel took a great amount of precautions to make sure that the guests remained safe. In the diamond cabanas, my family and I were served by the most attentive and helpful Ordains, Stacey, Nikeisha, and Athea. They made sure we were satisfied and replenished with food and drink. Omar, the churro chef, remembered to come see us everyday and we were sad when we missed him on our last day. Davoy was the best server in the buffet, I look forward to seeing him again next time. Donavan gave us the best tips on experiencing local treasures and telling us where the best fruits were. Paul, the sommelier, found us everyday to make sure we had the right wine to pair with our food. His attention to detail was superb. Andre served us in Gondola, as well as Daniel in Pier 8, and Sabrina right outside. Chef Shane served a great teppanyaki meal, and Sojay did an amazing job serving us. Dadrian was our last server of the trip and he was amazing; his service and passion for his job will be remembered (Momo). Johnoy at the gym taught a cycling class for me and my family and made sure we got some sweat in. Rosino and Roshin met us will smiles and great desserts at the 24/7 cafe. Sherene, the bell lady, was careful and prompt in picking up our luggage for check out. The service and personality of the employees at Moon Palace Jamaica was the best service I have ever had. I look forward to returning to this hotel to meet them all again and learn about Jamaican culture. Read less
Image of the Tripadvisor rating I Really Wanted to Like This Place

Apr 15, 2021 MsWanderlust718 New York City, New York

I truly though that Moon Palace would be a great luxury stay. Don't be fooled by the pictures. It's a nice hotel, but not luxury. Everything about this hotel is hit or miss. It's beautiful to look at. The location is great. The food in the buffet is subpar at best while the restaurants have better (not great) food. The jerk pork at the jerk hut… Read more
I truly though that Moon Palace would be a great luxury stay. Don't be fooled by the pictures. It's a nice hotel, but not luxury. Everything about this hotel is hit or miss. It's beautiful to look at. The location is great. The food in the buffet is subpar at best while the restaurants have better (not great) food. The jerk pork at the jerk hut is great but the jerk chicken...ehhh. (I'm Jamaican, so trust me it's not a spice thing). The staff is also very wishy washy. I had to call to get our room re-serviced often because it wasn't done well. The mini bar which is supposed to be refilled at 10am didn't get refilled until 6 p.m. OFTEN because they just didn't come even after being called several time. I raised my issues to the front desk several times and all they gave was a curt "i'm sorry." As far as the room, the room and bathrooms were much smaller than any all inclusive resort, I've stayed at in the Caribbean. The balcony was nothing to write home about. The hotel has pretty good amenities and I probably would visit again at a lower price point but it definitely wouldn't be my first choice in Jamaica. Read less
Image of the Tripadvisor rating Customer relations

Apr 14, 2021 Seeblack3 Jamaica

If you're a party of more than two people coming in covid time and someone in Mexico said everyone gets a free covid test. Please get that in writing! That happened to me when I went to Jamaica Moon Palace. The representative said she would called the general manager to clarify, but head of security came instead and said he needs proof. My wife… Read more
If you're a party of more than two people coming in covid time and someone in Mexico said everyone gets a free covid test. Please get that in writing! That happened to me when I went to Jamaica Moon Palace. The representative said she would called the general manager to clarify, but head of security came instead and said he needs proof. My wife and I stood on hold waiting for a customer service from Mexico for about an hour. I told the rep that finally answered about the situation, he was not accommodating at all, I told him we will do a review of this incident, and he said ok go ahead, bye. I am just looking in terms of. customer relations, they dont care once they have your money, it is what it is. The customer is not always right in their eyes! Not telling you not to go to moon Palace just make sure that whatever you are told verbally also get it in writing as well. Read less
Image of the Tripadvisor rating Deceptive customer service😡

Apr 14, 2021 simonepQ5346TI

Very deceptive, do not believe what they tell you online. Get all conversations and discussion of events and what is covered in writing. Spend your money on a membership that cares about their customers after they get their money. This is not the one if you want quality customer service when booking or experiencing issues with your reservation.
Image of the Tripadvisor rating Great even during Covid!

Apr 10, 2021 Nancy P

We went for two weeks Feb 21 - March 7, 2021 and again April 2-9. The first trip had the best weather, and we had a wonderful time. The second trip was to take our daughter, son-in-law and grandson for Spring break. The weather was mostly cloudy with some wind which caused some excursions on the water to be cancelled. but the resort helped us… Read more
We went for two weeks Feb 21 - March 7, 2021 and again April 2-9. The first trip had the best weather, and we had a wonderful time. The second trip was to take our daughter, son-in-law and grandson for Spring break. The weather was mostly cloudy with some wind which caused some excursions on the water to be cancelled. but the resort helped us reschedule most of them. As a result we spent more time at the Awe Spa, which is always wonderful. We were happy to see that many of the resort employees have been able to come back to work whom we have enjoyed in previous visits. We were especially happy to see Princess and Orlando back to work in the restaurants we enjoy. Read less