Moon Palace Jamaica

Ocho Rios, Jamaica

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 705 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with four restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private however, as Family Rooms come with two interconnecting doors you'll be advised to grab the moment while it lasts. Of course, that's not where the fun stops for kids as from their very own pool and FlowRider wave simulator to an organised club and wired teens' lounge, there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • No Smoking
  • Kids Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

705 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV, iPod docks, safe, WiFi access*, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (ages 0-3 years). 

All Inclusive of: all meals and drinks by the glass. All activities above unless otherwise stated.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (ages 0-3 years). 

Superior Deluxe Ocean View Rooms with Balcony have 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Concierge Level Rooms - some with ocean views and balconies, with 1 king-size bed, sleeping maximum 2 adults.
Includes the following benefits:

  • Private bath with shower only
  • Welcome bottle of wine
  • Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka
  • Mini-bar containing sodas, bottled water, juices, beer and snacks
  • CHI bath amenities
  • WiFi access
  • 24-hour room service from select restaurant's to create a special menu
  • Two 25-minute massages at the Beach/Spa/Treatment rooms (location varies per resort)
  • Private beach lounge chair area with waiter service
  • Nightly petit fours
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-in and out/late check-out and early check-in (subject to availability)

Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

  • Xbox in the room
  • Selection of Xbox games upon request
  • Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks
  • Fun in the sun bucket kit
  • L'Oreal kids bath products
  • In-room family guide with activities schedule
  • Booking bonus: kids aged 17 and under stay free between 4 Jan–23 Dec '19 and 4 Jan-23 Dec '20. Minimum 3 night stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 31 Mar '20 and save up to 15% off the accommodation cost for travel between 31 Jan–23 Dec '20, minimum stays apply.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 31 Mar '20 and save up to 40% off the accommodation cost for travel between 1–13 Mar '20, 24 Mar–16 Apr '20, 25 Apr–8 Jul '20, 26 Jul–4 Nov '20 and 19 Nov–23 Dec '20 when booking a Deluxe Resort View, or Deluxe Ocean View category. Minimum stays apply.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 31 Mar '20 and save up to 45% off the accommodation cost for travel between 24 Dec '20–23 Dec '21 when booking a Deluxe Resort View, or Deluxe Ocean View category. Minimum stays apply.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

4 restaurants: La Gondola (Italian à la carte, open for dinner), Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Momo (Pan-Asian, open for dinner), and Pier 8 (Seafood à la carte, open for lunch and dinner). 6 bars featuring a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and a nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fittness centre and daily activities. FlowRider® Double Wave Simulator, "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games.

Complimentary WiFi throughout the property.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2885)
  • Very good (771)
  • Average (289)
  • Poor (139)
  • Terrible (134)
Image of the Tripadvisor rating Moon Palace Jamaica - February 2020

Mar 28, 2020 Nelson L

We needed to escape the Ohio cold weather and we have been wanting to visit this Palace Resorts new property in Jamaica and so we chose the Moon Palace Jamaica. Wow!!!!! - did we make a great choice and the right one. The grounds on this property were excellently groomed. The room was absolutely spacious, with all the amenities and extremely… Read more
We needed to escape the Ohio cold weather and we have been wanting to visit this Palace Resorts new property in Jamaica and so we chose the Moon Palace Jamaica. Wow!!!!! - did we make a great choice and the right one. The grounds on this property were excellently groomed. The room was absolutely spacious, with all the amenities and extremely clean. The view from the balcony was excellent. This property is absolutely gorgeous. The beach was my place of solace because it was clear water and beautiful. Also various water sports (kayaking, paddle boarding) that you can participate in. I discovered a Jamaican dish by the name of Jerk Chicken and I immediately fell in love with that dish. I was eating jerk chicken almost daily. The activities and shows were amazing and very entertaining. They have this giant screen in the Wired Lounge where you can play pacman and galaga - two of my favorite games when growing up. I spent a lot of time there too. We were treated so nice by Venise Wilson at the place where they make paninis. We felt so treated like family by Venise that we would only go to the panini place when she was there. Thank you Venise for showing us so much love and the paninis you made for us were outstanding. Keep doing what you are doing Venise and God bless you. I would totally recommend this property for family. They also had a few weddings while we were there. They have this amazing gazebo in a little peninsula at the hotel with the grounds so well groomed that it was so gorgeous. If you want to get married here it would be a memorable place to do it at. They have excellent pools, water slide, wave runner and miniature water playground (although for kids) that adults can also play in these. I would totally go back to the Moon Palace in Jamaica any day. You will not regret picking the Moon Palace Jamaica as your next vacation spot. This one is a total thumbs up!!!!!! Read less
Image of the Tripadvisor rating Moon Palace was such a great vacation!

Mar 28, 2020 JanetNolan2020 Tafton, Pennsylvania

The people at Moon Palace were fabulous! So very kind and willing to do whatever to make our stay pleasurable. The food was outstanding! We tried every place there was. The property was very clean. The beach was so nice. There was just enough to do, or if not you could relax. Dolphin Cove was the best experience ever! Awe Spa was a wonderful… Read more
The people at Moon Palace were fabulous! So very kind and willing to do whatever to make our stay pleasurable. The food was outstanding! We tried every place there was. The property was very clean. The beach was so nice. There was just enough to do, or if not you could relax. Dolphin Cove was the best experience ever! Awe Spa was a wonderful experience. I have never done hydro therapy before. Overall, we loved the vacation. Read less
Image of the Tripadvisor rating Relaxing Amazing Vacation!

Mar 27, 2020 cassiekopcha

Earlier in March a group of myself and 12 other people stayed at Moon Palace Jamaica. A couple in our group are Diamond Elite members, so many of us had been to other Moon palace resorts (Mexico)along with them, but this was my first time in Jamaica. While the COVID-19 outbreak placed a lot of stress and uncertainty on us, The resort did the best… Read more
Earlier in March a group of myself and 12 other people stayed at Moon Palace Jamaica. A couple in our group are Diamond Elite members, so many of us had been to other Moon palace resorts (Mexico)along with them, but this was my first time in Jamaica. While the COVID-19 outbreak placed a lot of stress and uncertainty on us, The resort did the best that they could to continue business as usual and give us the best experience possible. All parts of this resort were beautiful! From beaches, to the pool, to the AWE spa, to amazing dinners, this resort offers many high-class options to entertain guests. My favorite things to do were to enjoy the spa, lay by the pool, visit the piano bar, eat on-site made jerk chicken for lunch and go in the ocean. Nikki, the diamond pool attendant that was with us during our time made our experience so amazing! She was very considerate and efficient, she was always anticipating our needs before we asked and went above and beyond. Plus, our group enjoyed her personality. Andre, the bartender by the pool was extremely helpful as well at our time at this all-inclusive resort. We also took the time to attend scheduled fitness classes like water aerobics and yoga, led by Fitness Johnoy which were awesome! Being in Diamond Elite Status was a total game changer for this trip and elevated it from an average tropical vacation to a pampered experience. We had a lot of perks like being able to use the hydrotherapy experience daily, special Diamond only areas, wine selections, and we stayed in the very exttravagent 4 person villa that included a private pool and jacuzzi! We were shocked that even during spring break the resort was almost empty due to COVID-19, so having that Diamond status would have been helpful if the resort was more crowded too. Overall this was a great visit despite the weird circumstances that COVID-19 placed on it. Mood Palace does a great job at all of their resorts! Read less
Image of the Tripadvisor rating Moon Palace Jamaica

Mar 24, 2020 Gingerhelsel

This was our second time back to Moon Palace Jamaica. Just LOVE it there. The staff and food are excellent. I'd like to give a special shout out to Glenroy for taking care of us at the pool. Shaneel, Olivia and Morrissa at the customer service desk. They were very friendly and willing to help. Omari at the lobby bar, always a smile on his face and… Read more
This was our second time back to Moon Palace Jamaica. Just LOVE it there. The staff and food are excellent. I'd like to give a special shout out to Glenroy for taking care of us at the pool. Shaneel, Olivia and Morrissa at the customer service desk. They were very friendly and willing to help. Omari at the lobby bar, always a smile on his face and just LOVE his "special" drink.. The Resort is beautiful, clean and all of the staff are friendly and always have a smile on their faces. We WILL be back again! They make you feel like your at home. Read less
Image of the Tripadvisor rating Moon palace vacation

Mar 23, 2020 aodeen14

We had an awesome trip to Moon Palace. The staff, food, drinks, views, ocean, workout room, night life, etc were all amazing! We were also able to get in some great workouts with the help of Fitness Johnoy! He held an abs, tabata, spin, and water aerobics class that made our trip even more enjoyable! Overall, this resort had some of the nicest… Read more
We had an awesome trip to Moon Palace. The staff, food, drinks, views, ocean, workout room, night life, etc were all amazing! We were also able to get in some great workouts with the help of Fitness Johnoy! He held an abs, tabata, spin, and water aerobics class that made our trip even more enjoyable! Overall, this resort had some of the nicest employees we’ve ever experienced at an all-inclusive resort! We hope to be back some day! Read less