Moon Palace Jamaica

Ocho Rios, Jamaica

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 705 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with four restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private however, as Family Rooms come with two interconnecting doors you'll be advised to grab the moment while it lasts. Of course, that's not where the fun stops for kids as from their very own pool and FlowRider wave simulator to an organised club and wired teens' lounge, there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • No Smoking
  • Kids Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

705 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV, iPod docks, safe, WiFi access*, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (ages 0-3 years). 

All Inclusive of: all meals and drinks by the glass. All activities above unless otherwise stated.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (ages 0-3 years). 

Superior Deluxe Ocean View Rooms with Balcony have 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Concierge Level Rooms - some with ocean views and balconies, with 1 king-size bed, sleeping maximum 2 adults.
Includes the following benefits:

  • Private bath with shower only
  • Welcome bottle of wine
  • Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka
  • Mini-bar containing sodas, bottled water, juices, beer and snacks
  • CHI bath amenities
  • WiFi access
  • 24-hour room service from select restaurant's to create a special menu
  • Two 25-minute massages at the Beach/Spa/Treatment rooms (location varies per resort)
  • Private beach lounge chair area with waiter service
  • Nightly petit fours
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-in and out/late check-out and early check-in (subject to availability)

Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

  • Xbox in the room
  • Selection of Xbox games upon request
  • Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks
  • Fun in the sun bucket kit
  • L'Oreal kids bath products
  • In-room family guide with activities schedule
  • Booking bonus: kids aged 17 and under stay free between 4 Jan–23 Dec '19 and 4 Jan-23 Dec '20. Minimum 3 night stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

4 restaurants: La Gondola (Italian à la carte, open for dinner), Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Momo (Pan-Asian, open for dinner), and Pier 8 (Seafood à la carte, open for lunch and dinner). 6 bars featuring a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and a nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fittness centre and daily activities. FlowRider® Double Wave Simulator, "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games.

Complimentary WiFi throughout the property.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3002)
  • Very good (782)
  • Average (292)
  • Poor (141)
  • Terrible (134)
Image of the Tripadvisor rating Place to be in a time like this.

Sep 27, 2020 KassiePeet Missouri Valley, Iowa

This vacation was just a wonderful one, me and my husband enjoyed every moment of the stay, we were there for 4 nights, we got a lovely ocean view at check in, huge thank you to George at front desk, he also sent something special for our anniversary, that was such a nice touch to the vacation. Restaurants are great, the spa was really lovely and… Read more
This vacation was just a wonderful one, me and my husband enjoyed every moment of the stay, we were there for 4 nights, we got a lovely ocean view at check in, huge thank you to George at front desk, he also sent something special for our anniversary, that was such a nice touch to the vacation. Restaurants are great, the spa was really lovely and the overall service was just phenomenal. Read less
Image of the Tripadvisor rating Honeymoon!

Sep 24, 2020 BKsBrain

Our first time at an all-inclusive resort could not be better. Carlan and Linwood (all of the staff) have been incredible! The resort is spotless and the sanitizing measures are really great! We would recommend the resort to anyone!
Image of the Tripadvisor rating Wow Factors

Sep 24, 2020 dreanas1

Great service,accomodation, food, activities,spa all the amenities were top notch.My son loved the flowrider, the games room and watching the Dolphins. The food options were perfect..looking forward to go back.
Image of the Tripadvisor rating Welcome Home to Paradise!

Sep 23, 2020 Victoru1992

I have to say, most definitely not what I expected! This was my first trip anywhere out of the country and the Moon Palace Jamaica made me and my newly Fiancé feel right at home. Frome the time you arrive the staff is so welcoming and willing to help you find your way around along with getting us settled. We spent a duration of Ten Days at this… Read more
I have to say, most definitely not what I expected! This was my first trip anywhere out of the country and the Moon Palace Jamaica made me and my newly Fiancé feel right at home. Frome the time you arrive the staff is so welcoming and willing to help you find your way around along with getting us settled. We spent a duration of Ten Days at this resort and could not believe all of the things that they had open and proper safety regulations for that made us feel safe. Out of everything I had experienced during our stay, the one thing I noticed most is how helpful everyone we met was... so I have to give shout outs to several of my new Jamaican friends: Khalil - Supervisor of Event Planning Thank-you so very much for your excellent presentation and always making us feel special, for going above and beyond for us during the romantic dinner and always giving us inspiring words of wisdom. You definitely love what you do and it shows everytime we saw you! Stay safe and we wish you well always!! Rowan - VIP Server Thank-you very much for everything! It was a pleasure meeting you and we enjoyed your personal conversation and humor. You made our day everytime we saw you out and about! Amoy - Snack Bar Server She were very special to us and we wish we could have met her sooner! We met on one of our last days at the resort and even the very last day we came to say goodbye she had a personal hand written card!! Johavon - Buccaneers Server Such a great guy, plus a professional server. He was always enjoying conversations with us and kept the party going. Really appreciated having Johavon around! Areta - Event Planning Server She was Amazing and really sweet. She helped us out during our romantic dinner and she even took video and pictures for us that we will keep for years to come! Thank-you so much for everything!! Kemeil - La Gondola Server What a wonderful person! We were probably one of the last people to dine in at La Gondola and she was always prepared,professional and on the ball with everything she did that night. We stayed there later than planned just to talk and get to know her. Loved every experience and Thank-you for making it memorable!! Thank-you to Moon Palace Jamaica and all of our good friends down in Jamaica. We definitely will be back soon!!! Read less
Image of the Tripadvisor rating Moon Palace Jamaica Is Paradise

Sep 23, 2020 rubigallardo

My Fiance and I went here for a well needed vacation. We got some much needed relaxation time, fun, and even got engaged here recently. It was our first big trip and it was nothing short of amazing. There were some main employees there that really stood out to us and made our trip more fantastic and we wanted to make sure it was known. 1. Khalil… Read more
My Fiance and I went here for a well needed vacation. We got some much needed relaxation time, fun, and even got engaged here recently. It was our first big trip and it was nothing short of amazing. There were some main employees there that really stood out to us and made our trip more fantastic and we wanted to make sure it was known. 1. Khalil was the event planning supervisor. He always made us feel like we were such important people and made our romantic dinner so special, along with 2. Areta who was our waitress at our romantic dinner. My fiance wanted to propose and they did everything in their power to make it happen beautifully, and make it so memorable. Those two truly enjoy what they do and make anyone around them feel so welcome. Khalil also set of our farewell with another amazing dinner by the beach where he hand picked every course we were going to have that night. Truly someone who enjoys their work and is ambitious. 3. Kemeil was our waitress at Gondola and she only served on us once, but remembered our name every time we saw her after our dinner and took such great care of us. Very professional and even got us the food we truly wanted that wasn't even on the menu. 4. Rowan was our waiter by the ocean. He is one who truly enjoys what he does and not once did he make us feel like he didn't want to help us out, if anything any time he saw us walking by he would greet us and ask if we needed anything. We got to know a bit more about him and his ambition in life. 5. Johavon was our waiter at buccaneers. We had him a few times during our stay. Always very professional, always friendly, and if we saw him out the the restaurant he would always come and happily greet us. Such a sweet soul. 6. Amoy was our waitress at the pool. She was super sweet and super fast in getting us anything we ordered. What made it even more special was that our last day there she made us a personal farewell card that truly touched mine and my fiances hearts. She was super great to talk to and such a good worker. We truly enjoyed every second at Moon Palace Jamaica. We can't wait to go back and we appreciated every single person we came in contact with, and every part of that beautiful island. We will be back again! Thank you to all mentioned above for truly making such an impact on our trip! We highly recommend a nice long vacation here. Read less