Moon Palace Jamaica

Ocho Rios, Jamaica

Virgin rating

Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom
Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 680 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with six restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Kids Club
  • Families
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • No Smoking
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

680 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (stocked on request) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.


All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Deluxe Resort View Rooms with French balcony located in the South building, have 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 adults and 2 children.

Superior Deluxe Ocean View Rooms with Balcony have 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Superior Honeymoon Deluxe Rooms, with ocean views and balconies, feature 1 king-size bed, sleeping maximum 2 adults. Includes the following benefits:

- Private bath with shower only

- Welcome bottle of wine

-Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka (subject to change)

- Mini-bar containing sodas, bottled water, juices, beer and snacks (stocked on request)

- L'Occitane bath amenities

- WiFi access

- 24-hour room service 

- Private beach lounge chair area with waiter service

- Nightly petit fours

- Pillow menu

- Exclusive concierge phone service

- Private check-in (subject to availability)

Superior Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

- Xbox in the room

- Selection of Xbox games upon request

- Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks (stocked on request)

- Fun in the sun bucket kit

- L'Oreal kids bath products

- In-room family guide with activities schedule

Superior Walkout Suite with ocean views and private terrace, featuring 1 king-size bed or 2 double beds, sleeping maximum 4 people. This room includes:

- Double whirlpool tub

- Private terrace with hammock

- Liquor dispenser with premium, upgraded brands: Bombay Sapphire Gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change at any time)

- Mini-bar stocked with sodas, bottled water, juices, and domestic and imported beers (restocked daily)

- In-room snacks

- Exclusive beach bag

- Pillow menu

- 24-hour room service and turndown service

6 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for breakfast, lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (casual Italian, open for lunch and dinner). Jerk Hut on the beach serving Jamaican grilled specialities. Coffee shop. 6 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and a nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games.

Complimentary WiFi throughout the property. Complimentary transfers included for stays of 4 nights or more (only applicable to/from Montego Bay Airport). Dry-cleaning/laundry service*. 24-hour room service.

3 night minimum stay.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4309)
  • Very good (1045)
  • Average (410)
  • Poor (214)
  • Terrible (296)
Image of the Tripadvisor rating I had a terrible time.

Apr 22, 2024 Angella S

I had a terrible time. Their air conditioning was not working. The ceiling had collapsed and they would not give me another room. The customer service was very rude and not accommodating. The food was not bad, but they asked for tips for just standing around I Would not book there again.
Image of the Tripadvisor rating Kids Love the Kids Playroom

Apr 19, 2024 Jenna S

Loved the resort. Lots of great activities for the family. Beach volleyball was a family hit. Everyone was friendly. The person that stood out the most was Sefirah. She was very welcoming when we brought our daughter to play in the Kids Playroom.
Image of the Tripadvisor rating There is a special place on an island in the Caribbean that is truly a jewel………Moon Palace Jamaica

Apr 19, 2024 stephaniew28 Caledon, Canada

The staff make you realize that taking time to stop and enjoy your life is the ultimate gift you can give yourself. From the moment you arrive to the last glorious sunset, they are there making your day special. We have been members of Moon Palace for 19 years and this where we have chosen to be because of their standards of excellence. This… Read more
The staff make you realize that taking time to stop and enjoy your life is the ultimate gift you can give yourself. From the moment you arrive to the last glorious sunset, they are there making your day special. We have been members of Moon Palace for 19 years and this where we have chosen to be because of their standards of excellence. This trip is no exception. We planned this trip to celebrate our birthdays and anniversary with our family, 12 in total. George Segal Smith, Aimee, Keesha,and Andre magically put our itinerary together to meet every possible need including a Birthday Party for our 4 year old grandson! Andre quietly and deftly carries out all of the Residence Members wants and needs. Melissa is like an orchestra conductor overseeing her magnificent team. It is truly beautiful music! Just a few of the many people who make Moon Palace Jamaica…beyond special ….and have became a big part of our lives….. Melissa The Palace Elite Diamond George Segal Smith Diamond Concierge Amiee Diamond Concierge Keesha Diamond Spa and Reservations Andre the man who is there for anything you need from anywhere at anytime! Paul Sommelier Jason Sommelier Queen Nicki Diamond Beach Officianado Sir Shaun Diamond Beach Area • Boulangerie Day and Night Staff • Tanneka Boulangerie • Alex Boulangerie • Phil Room Service you made our mornings • Christopher Room Supervisor we lacked for nothing ! • Oscar Chef The Birthday Cupcake Creator • Lorin Hammit Sales Superior and wonderful friend! • Nicolas Memories for the fabulous family photo shoot. • Johnoy Fitness King Anne Marie Buccaneers Romaine Momo Dennis Sun Deck Kimani Pier 8 Ryan Pier 3 Sidu Pier 8 Donovan Everywhere! Claudette Spa Azeeza Spa Simone Spa Jordy Awe Spa Thank you just doesn’t seem enough…. Mi appreciate eh. Bless up fi di kindness. Likkle more! Larry and Stephanie Green Read less
Image of the Tripadvisor rating Great Stay at Moon Palace Jamaica

Apr 15, 2024 Jason a Minneapolis, Minnesota

Spent a great week at Moon Palace Jamaica, we were a party of 10, and the staff inside and outside were great. The food and service were great, the pool staff did a great job getting us whatever we needed. The best beach area to swim in over any of the other Palace resorts.
Image of the Tripadvisor rating Absolutely Worse Spot we've stayed in years

Apr 14, 2024 Rex D

Resort was ok, but it took several attempts to get anything taken care of. 4 of us in the room with 3 towels. 3 days of requests before we got another. Fridge was not restocked for 4 days. Room was missing robes. Went to the resort presentation and got held up for three hours, received resort credits for going and found we couldn't use them for… Read more
Resort was ok, but it took several attempts to get anything taken care of. 4 of us in the room with 3 towels. 3 days of requests before we got another. Fridge was not restocked for 4 days. Room was missing robes. Went to the resort presentation and got held up for three hours, received resort credits for going and found we couldn't use them for ANYTHING which was a joke. Buffet was half empty most of the time. Got kicked off an EMPTY beach because we were wearing the wrong color wrist bands. Could never get a pool chair because they were "reserved" with towels early in the morning by people that never returned to them. Horrible customer service attitude when were leaving, including making us pay our own way back to the airport....I guess all inclusive ended immediately on the morning of the last day. Outrages excursion pricing, while private options were a 1/4 your price...should have been the other way around. We ALMOST purchased the membership, and are incredibly grateful we did NOT, after experiencing the attitude of the resort. Read less