Moon Palace Jamaica

Ocho Rios, Jamaica

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 705 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with four restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private however, as Family Rooms come with two interconnecting doors you'll be advised to grab the moment while it lasts. Of course, that's not where the fun stops for kids as from their very own pool and FlowRider wave simulator to an organised club and wired teens' lounge, there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • No Smoking
  • Kids Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

705 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV, iPod docks, safe, WiFi access*, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (ages 0-3 years). 

All Inclusive of: all meals and drinks by the glass. All activities above unless otherwise stated.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (ages 0-3 years). 

Superior Deluxe Ocean View Rooms with Balcony have 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Concierge Level Rooms - some with ocean views and balconies, with 1 king-size bed, sleeping maximum 2 adults.
Includes the following benefits:

  • Private bath with shower only
  • Welcome bottle of wine
  • Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka
  • Mini-bar containing sodas, bottled water, juices, beer and snacks
  • CHI bath amenities
  • WiFi access
  • 24-hour room service from select restaurant's to create a special menu
  • Two 25-minute massages at the Beach/Spa/Treatment rooms (location varies per resort)
  • Private beach lounge chair area with waiter service
  • Nightly petit fours
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-in and out/late check-out and early check-in (subject to availability)

Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

  • Xbox in the room
  • Selection of Xbox games upon request
  • Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks
  • Fun in the sun bucket kit
  • L'Oreal kids bath products
  • In-room family guide with activities schedule

4 restaurants: La Gondola (Italian à la carte, open for dinner), Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Momo (pan-asian, open for dinner), and Pier 8 (seafood à la carte, open for lunch and dinner). 6 bars featuring a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and a nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fittness centre and daily activities. FlowRider® Double Wave Simulator, "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games.

Complimentary WiFi throughout the property.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3061)
  • Very good (794)
  • Average (293)
  • Poor (143)
  • Terrible (137)
Image of the Tripadvisor rating the worst all inclusive experience

Jan 17, 2021 X1190OTcharlottew

the staff were very kind and professional, but the accommodations were unacceptable. The rooms had the smallest double beds i have ever seen. 400+ dollars a night. long story short i slept on a roll out bed in the corner. No beverages in the refrigerator, no juice, soda or water. If you don't want to leave room you need to call at least 2 hours… Read more
the staff were very kind and professional, but the accommodations were unacceptable. The rooms had the smallest double beds i have ever seen. 400+ dollars a night. long story short i slept on a roll out bed in the corner. No beverages in the refrigerator, no juice, soda or water. If you don't want to leave room you need to call at least 2 hours prior, it took us 2 days to get beverages. and NO ALCOHOL. The wires lounge and gym, both under construction. This is unacceptable. If you are booking this resort, call and confirm that the amenities they advertise are actually available for your stay. The meal options were pretty good, although there were no regular shrimp, lobster or crabs, these items were extra or just not available. The rooms were very small, they advertise the rooms in the other building that have been purchased. Due to covid no activities you will have to plan your own day, nothing for the chidden, an occasion night show but not really keeping the attention of the smaller children. bad review i would never stay at Moon Palace ever again. Read less
Image of the Tripadvisor rating Best place to stay

Jan 14, 2021 nakita j Jamaica

This was one of three hotels we stayed in December and I give Moon Palace the number one place to stay the room service was excellent the menu is on the TV and you just have to browse through it and order you have a wide variety to choose from and the Palace club sandwich is the best I ever had. The Jamaican breakfast each morning is so good with… Read more
This was one of three hotels we stayed in December and I give Moon Palace the number one place to stay the room service was excellent the menu is on the TV and you just have to browse through it and order you have a wide variety to choose from and the Palace club sandwich is the best I ever had. The Jamaican breakfast each morning is so good with their hot chocolate tea I can really say Moon Palace have the best food and some of the staff goes above and beyond to make your stay a memorable one But I must give a big thank you to the kitchen staff especially the ones who take the meals to our room they are very professional and on time they do not come in your room they stand at the door and you take the trays this hotel has every thing if you dont want to leave the property you dont have to entertainment for the whole family is there and a small bottle of hand sanitizer and mask is in your room and the room is very clean and comfortable you always get a welcome bottle of wine in your room and a well stock mini bar that one phone call will restock I would say moon palace is one of the best hotel in Ocho Rios Read less
Image of the Tripadvisor rating Stale food in 24 hour cafe & music too loud in club

Jan 14, 2021 Aliyahu6 Margate, United Kingdom

Very overrated and boring hotel. Weak entertainment nothing really to do. Daniel (female on guest relations) very awful to deal with and had part in ruining our time there. Raodian amazing friendly helpful kind and nice as well as the staff in his section of work. The animation team are non existent. The personal trainer in the gym lacks charisma… Read more
Very overrated and boring hotel. Weak entertainment nothing really to do. Daniel (female on guest relations) very awful to deal with and had part in ruining our time there. Raodian amazing friendly helpful kind and nice as well as the staff in his section of work. The animation team are non existent. The personal trainer in the gym lacks charisma and imagination. The ladies who serve by the pool all wonderful forgive me cannot remember names. The staff who deal with water sports literally do. Nothing but sit there and are not very friendly. Food is great but if you wanna put on weight then by all means go ahead. I personally would not recommend this hotel if you are looking for some fun vibes and great entertainment. To eat everyday then yes ok but the food in the 24 hour cafe is stale the chocolate truffles are stale the sandwich is stale and for the price per night this is not acceptable. Restaurant service very poor and food not great. The lifeguard with the dreadlocks female not friendly. We had a real bad time there overall and the rooms are small. I’ve stayed in majority of the hotels in Jamaica and this one is very much overpriced for what it has to offer! Read less
Image of the Tripadvisor rating New Year's at Moon Palace

Jan 10, 2021 755jonj

We had another excellent week at Moon Palace highlighted by the incredible staff that we encountered. The physical facilities are nice and have been adapted for COVID safety in all areas with sanitizing of hands, phones, temperature checks and shoe cleansing on arrival. The staff have maintained their high level of training and we observed… Read more
We had another excellent week at Moon Palace highlighted by the incredible staff that we encountered. The physical facilities are nice and have been adapted for COVID safety in all areas with sanitizing of hands, phones, temperature checks and shoe cleansing on arrival. The staff have maintained their high level of training and we observed excellent hand cleansing and safe practices by the wait and bar staff, also cleaning pens and counter tops by the guest services and front desk staff. Although the service throughout the hotel was excellent there are always a few standouts that go above and beyond that deserve to be recognized: Our concierge's Veronica and Ronick were simply the best. In the Pier 8 restaurant, Yanique and Najir were outstanding in making our dining experiences perfect. Our Sommelier Leon enhanced our dining experiences with accurately pairing wine selections for our dinners. In Buccaneers reef the buffet food was fresh and watched over carefully by the staff. The plates were maintained behind the counter and foods were served by the staff only. Dane and Roadain were our stand out servers. Nickeisha was an amazing pool concierge who went above and beyond to meet our needs. We can't wait to get back on the beach with her again. Dwayne was our outstanding staff at MoMo. No trip to Moon Palace is complete without a trip to the spa. Their front desk staff was incredible. Our outstanding therapists were Shawna and Jay. We look forward to their excellent massages on our return trip. Our servers and bartenders in the lobby and piano bar are simply the best: Sabrina, Tamara, Odain and Jerome....when we see them we know we are home. We look forward to our return trip this month. We chose Moon Palace because of the safety measures instituted by Jamaica, the hotel and the transportation company that they utilize (JTL). The service and food are incredible. The friendly and attentive staff keep us coming back year after year. To all the managers behind the scenes that maintain the quality of each department, we thank you. Read less
Image of the Tripadvisor rating Fantastic Holiday

Jan 9, 2021 raymond l Wishaw, United Kingdom

We have recently returned and are looking forward to going back already. First and foremost I need to mention the people who made our holiday so great and they were the Staff 👏👏👏. The ENTERTAINMENT team Simone, Kahill. Rowell they worked so hard and really made my kids feel special, every day they made a point in speaking to us and were just… Read more
We have recently returned and are looking forward to going back already. First and foremost I need to mention the people who made our holiday so great and they were the Staff 👏👏👏. The ENTERTAINMENT team Simone, Kahill. Rowell they worked so hard and really made my kids feel special, every day they made a point in speaking to us and were just brilliant. BARTENDERS & WAITRESSES How these guys do it I don’t know. Lesina, Horace and Nicholas, on our first day they remembered our names and our drinks, we didn’t need to ask they just came with them and ALWAYS asked if we needed anything - superb. We arranged a meal on the beach and Khalim and Natoya really looked after us and made it a very special occasion for us all. PIANO STAFF sorry can’t remember their names but every time we went in there (every night) again didn’t need to ask for a drink they knew and served us some lovely drinks. THE CREPE PLACE (near to piano bar) These guys were brilliant as again they knew our kids names and what they liked after the 1sr time of asking. All in all this holiday was brilliant and ALL due to the staff who looked after us, they were all so friendly, attentive, couldn’t do any more for us as Guests. We will be back and will definitely encourage anyone to visit The Moon Palace for their holiday. Thanks again and see you soon Read less