Moon Palace Jamaica

Ocho Rios, Jamaica

Virgin rating

Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom
Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 680 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with six restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Kids Club
  • Families
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • No Smoking
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

680 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (stocked on request) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.


All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Deluxe Resort View Rooms with French balcony located in the South building, have 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 adults and 2 children.

Superior Deluxe Ocean View Rooms with Balcony have 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Superior Honeymoon Deluxe Rooms, with ocean views and balconies, feature 1 king-size bed, sleeping maximum 2 adults. Includes the following benefits:

- Private bath with shower only

- Welcome bottle of wine

-Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka (subject to change)

- Mini-bar containing sodas, bottled water, juices, beer and snacks (stocked on request)

- L'Occitane bath amenities

- WiFi access

- 24-hour room service 

- Private beach lounge chair area with waiter service

- Nightly petit fours

- Pillow menu

- Exclusive concierge phone service

- Private check-in (subject to availability)

Superior Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

- Xbox in the room

- Selection of Xbox games upon request

- Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks (stocked on request)

- Fun in the sun bucket kit

- L'Oreal kids bath products

- In-room family guide with activities schedule

Superior Walkout Suite with ocean views and private terrace, featuring 1 king-size bed or 2 double beds, sleeping maximum 4 people. This room includes:

- Double whirlpool tub

- Private terrace with hammock

- Liquor dispenser with premium, upgraded brands: Bombay Sapphire Gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change at any time)

- Mini-bar stocked with sodas, bottled water, juices, and domestic and imported beers (restocked daily)

- In-room snacks

- Exclusive beach bag

- Pillow menu

- 24-hour room service and turndown service

6 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for breakfast, lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (casual Italian, open for lunch and dinner). Jerk Hut on the beach serving Jamaican grilled specialities. Coffee shop. 6 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and a nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games.

Complimentary WiFi throughout the property. Complimentary transfers included for stays of 4 nights or more (only applicable to/from Montego Bay Airport). Dry-cleaning/laundry service*. 24-hour room service.

3 night minimum stay.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4325)
  • Very good (1047)
  • Average (411)
  • Poor (215)
  • Terrible (298)
Image of the Tripadvisor rating service welcoming

May 7, 2024 Remona m

Beautiful resort excellent service staff went up and beyond Kemo Cooke !!!! number one staff sherine the bell bag she made our bags were safe and got to our room pool staff great honestly recommend resort kids friendly .Front desk staff WONDERFUL
Image of the Tripadvisor rating Awesome family Spring Break

May 6, 2024 Essence005 Sudbury, Massachusetts

We recently went to Moon Palace Jamaica for our Spring Break 2024 and had an AMAZING time. This was our first time to MPJ but not to Jamaica...so were were eager to enjoy the relaxing vibes of the island. We also are Moon Palace members and wanted to see what was available outside of Mexico/Cancun. MPJ is an amazing resort and we loved every… Read more
We recently went to Moon Palace Jamaica for our Spring Break 2024 and had an AMAZING time. This was our first time to MPJ but not to Jamaica...so were were eager to enjoy the relaxing vibes of the island. We also are Moon Palace members and wanted to see what was available outside of Mexico/Cancun. MPJ is an amazing resort and we loved every min of it. Transportation: It's about 2 hrs drive from Montego Bay Airport. Not a bad ride but it's long. Check in: Patrice was our check-in specialist and she was amazing! We upgraded to a bigger suite based on our needs (2 adults + 2 teen/tween). She was super helpful!! Also, wanted to give a special shout out to Sheree (the only female bell hop). She gave us great service during the check in and check out! Showed us our suite and the upgraded suite for us to make the best decision at the start of our trip Food: The Italian restaurant was our favorite for dinner. Although my son LOVE the buffet restaurant. We had great service at each place. The Beef Stew and rice and peas was a lunch favorite. My last night there I had a special Bob Marley shrimp pasta made from the pasta station with so flavorful and wish I had known about it earlier. My son has a nut and shellfish allergy and was able to eat anywhere with out any issues of cross-contamination. This is a huge relief when traveling overseas. ROOMS: Beds are super comfortable. Great view of the Cove. The room are smaller than the Moon Palace Grand AMENITIES: The resort is smaller than Cancun but still has a relexing and vacation vibe. Several pools, small beach area, Surfboard station, water sports (loved kayaking, and the banana boat race). My kids loved the arcade - it was the hang out spot each day. The Gym was my favorite Johnoy is great with keeping gym ready and also during the water areobics during the noon time. SPA: Bridget was my masseuse and she was FABULOUS. I had a facial/scrub/massage combo and it was the perfect mid-vacation break. All in all ....we love every second of our stay. We would totally come back again for more fun in the sun! Special shotout to the entire entertaining crew!! Christopher was great with the music trivia at the pool. The night time shows were wonderful! Read less
Image of the Tripadvisor rating Amazing holiday!

May 6, 2024 Extraordinary730509 Newark-on-Trent, United Kingdom

We stayed at the Moon Palace Jamaica at the end of December 23 for 15 nights in a Cabana Room. Our room was lovely, on the ground floor with a hammock on our balcony over looking the beach and sea. The only downside to this room is that we had two double beds. Based on the price we paid and the luxury of the hotel you would expect to have at least… Read more
We stayed at the Moon Palace Jamaica at the end of December 23 for 15 nights in a Cabana Room. Our room was lovely, on the ground floor with a hammock on our balcony over looking the beach and sea. The only downside to this room is that we had two double beds. Based on the price we paid and the luxury of the hotel you would expect to have at least king size beds. After 15 nights, 2 adults in a double bed was a struggle and I think they should invest in some more luxurious beds. Mini bar was stocked daily, room cleaned daily and fresh towels. The cleaners were lovely and so were the turn down staff. We sat round the pools and on the beach, and always said hello to the friendly staff around the resort who couldn’t do enough for you. Big shout out to Lorraine, she really is a star and a pleasure to be around. Credit to this hotel. Surf rider was a hit with the children, we could sit watching them having a drink and a slice of wood fired pizza, perfect. We have been to many hotels around the world and the food here was amazing. I’m n fact the deserts from the buffet restaurant was something else, unreal! Thank you for a fab holiday. We will be back. Read less
Image of the Tripadvisor rating It was a nice stay because it was Jamaica, but the resort didn't meet an upscale standard.

May 5, 2024 Raydonr Laurel, Maryland

The check in and the wrist bands that opened the rooms was a great feature. The 24-hour Bougalerie cafe was great and the chocolates were great. Need to maybe have gelato also with the ice cream. The bed was very comfortable. The beach was nice and calm sea and soft sand. Location was nice to walk to downtown Ocho Rios. The sign for the resort… Read more
The check in and the wrist bands that opened the rooms was a great feature. The 24-hour Bougalerie cafe was great and the chocolates were great. Need to maybe have gelato also with the ice cream. The bed was very comfortable. The beach was nice and calm sea and soft sand. Location was nice to walk to downtown Ocho Rios. The sign for the resort should be a little bigger and more closer to the road. Disliked · The lobby was nice and the check in was fairly good. I believe the gentleman's name was Conroy or Conrad and he was pleasant. The elevator wait was a little too long and the hallway to the room felt old and very hotelly. The room was nice but very small and view ok but not great as we also saw the alley nearby which wasn't very attractive. The balcony was a very small and could hardly move on it. the food in the buffet was not great as not enough options and not enough Jamaican choices daily. The curry goat was the best thing and big up to the chef on that. The stations weren't well manned. Having to be seated in the buffet, not a fan, but it's your thing. The layout of the hotel (not resort) is too choppy and can be confusing. entertainment sucked. beach was okay as the water was calm and sand was soft, didn't the separation of the elite verses regular hoteliers. Read less
Image of the Tripadvisor rating Amazing resort

May 5, 2024 Shauna Kay W

Really the hotel, Auntie Melicia at the play room was very warm and welcoming . She made my kids feel so loved and she was so helpful. Only think we hated was that the rooms were way tooooo smalllllllll. But the staff were amazing. Definitely will be bk , hopefully the rooms are much bigger.