Sandals Dunn's River

Ocho Rios, Jamaica

Coyaba Sky Rondoval Villa
Edessa
Tufa Terrace One Bedroom Skypool Butler Suite w/ Balcony Tranquility Soaking Tub
Rondoval rooms
Ocarina
Coyaba Sky Villa Swim-up Rondoval Butler Suite w/ Private Pool Sanctuary
Rondoval patio
L'Amande
Laughing Waters
Mammee Bay Beachfront One Bedroom Butler Suite w/ Balcony Tranquility Soaking Tub
Mammee Bay Beachfront One Bedroom Butler Suite w/ Balcony Tranquility Soaking Tub
River pool
Dunn's River Falls
Galene
West tower
Dunn's Rum Club
BLUM Cafe
Coyaba Sky Rondoval Villa
Edessa
Tufa Terrace One Bedroom Skypool Butler Suite w/ Balcony Tranquility Soaking Tub
Rondoval rooms
Ocarina
Coyaba Sky Villa Swim-up Rondoval Butler Suite w/ Private Pool Sanctuary
Rondoval patio
L'Amande
Laughing Waters
Mammee Bay Beachfront One Bedroom Butler Suite w/ Balcony Tranquility Soaking Tub
Mammee Bay Beachfront One Bedroom Butler Suite w/ Balcony Tranquility Soaking Tub
River pool
Dunn's River Falls
Galene
West tower
Dunn's Rum Club
BLUM Cafe

The hotel

The newly reimagined Sandals Dunn’s River, nestled on a pristine stretch of beach in Ocho Rios is perfectly designed for couples. There’s so much to enjoy here, including 2 pools, unlimited land and watersports, and 12 dining options (all included, of course!), so you’re sure to make memories that will last a lifetime. You’re also close to namesake Dunn’s River Falls, one of Jamaica’s natural wonders. There’s a wide range of rooms and suites to choose from, including all-new Rondovals, and Skypool suites – a first in Jamaica! Guests can also enjoy complimentary exchange privileges with nearby Sandals Ochi (with round-trip transportation included), meaning even more places to unwind. 

Amenities

  • Golf
  • Anniversary and special occasions
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located on the north coast of Jamaica in Ocho Rios, on a stretch of pristine beach and close to Dunn’s River, Jamaica’s natural wonder. Transfer time from Sangster International Airport: 90 minutes. 

Hotel information

Luxury - located in the Travertine building, and featuring Robert Mondavi varietal wines and refrigerator stocked with bottled water, juice, sofa and local beer.


Travertine Luxury Room with Tranquility Soaking Tub rooms feature a balcony with bistro dining set and views of Jamaica’s mountainous landscape. The interior features a plush sofa chair, Smart TV, king-size bed, indoor Tranquility Soaking Tub™ for two and a separate full bath with walk-in shower. Travertine Luxury Rooms feature views of the mountains and local flora from the balcony, which comes complete with a bistro dining set for two. The interior features a Smart TV, comfy sofa chair and king-size bed, as well as a full bath with walk-in shower. 


All Inclusive of: 

  • Unlimited fine dining at 12 restaurants
  • Breakfast, lunch, dinner and anytime snacks
  • Unlimited premium liquors
  • 9 bars (including swim-up bar)
  • Stocked bar in every room
  • Unlimited Robert Mondavi Twin Oaks® Wines
  • PADI-Certified SCUBA diving and equipment, for certified divers
  • Unlimited water sports 
  • Snorkeling and equipment
  • Professional instruction for water sports
  • Unlimited land sports
  • State-of-the-art fitness centre
  • Day and night entertainment and live shows
  • All tips, taxes and gratuities (excluding Butlers and spa staff)
  • Roundtrip airport transfers
  • WiFi in room and all common areas 

Club Level - featuring exclusive access to Club Sandals Lounge and dedicated concierge services, including private check-in, all-day room service and In-Room Bar with pouring brands and fridge re-stocked daily with juice, local beer, Robert Mondavi wines, water & sodas.  

Travertine Beachfront Penthouse Club Level Room with Balcony Tranquility Soaking Tub rooms are set on the top floor of the Travertine building, with one of the best ocean views in the resort. The balcony features spectacular views from the balcony with a private Tranquility Soaking Tub™ for two and a bistro dining set. The modern interior is spacious, with a king-size bed, fully-stocked bar, HD Smart TV, and sofa chair. The bathroom features a spacious walk-in shower, dual sink with vanity and a makeup table. 

Travertine Beachfront Club Level Room with Balcony Tranquility Soaking Tub rooms are located in the Travertine building. These oceanfront rooms overlook the white sand beach, with spectacular view from the balcony, which also features a private Tranquility Soaking Tub™ for two and a charming bistro dining set. The modern and spacious interior features a king-size bed, stocked bar, HD Smart TV, and a plush sofa chair. The bathroom has a spacious walk-in shower, dual sink with vanity and a make-up table.

Mammee Bay Oceanview Oversized Club Level Jr. Suite with Balcony Tranquility Soaking Tub rooms are located in the Mammee Bay building, and feature a private balcony with bistro dining set, Tranquility Soaking Tub and glimpses of the serene turquoise seas and resort pool. The master bedroom comprises of elegant furnishings, a HD Smart TV and a king-size bed, as well as a seating area for peaceful relaxation. The en-suite bathroom features a double sink and vanity, as well as a walk-in shower.  Mammee Bay Oversized Club Level Jr. Suite with Balcony Tranquility Soaking Tub rooms are located in the Mammee Bay building, with a private balcony offering views of the lush Jamaican flora, a bistro dining set, and a Tranquility Soaking Tub™ for two. The master bedroom features elegant furnishings, a HD Smart TV and a king-size bed, as well as a seating area. The bathroom features a dual-sink vanity and walk-in shower.

Mammee Bay Oceanview Club Level Room with Balcony Tranquility Soaking Tub rooms are located in the Mammee Bay building, with peeks of the ocean and pool from the intimate balcony, which features a bistro dining set and Tranquility Soaking Tub. The interior features a comfortable sitting area, HD Smart TV and king- size bed. The stocked bar includes wines and select liquors. The bathroom features a walk-in shower and double-sink vanity.  Mammee Bay Club Level Room are located in the Mammee Bay Building, with a private balcony offering views of the native flora from the balcony, which features a charming bistro dining set. The interior features a HD Smart TV, seating area perfect for relaxing and a king-size bed. The bathroom features a dual-sink vanity and walk-in shower.  


Butler Elite rooms - personal Butler, 24-hour room service and in-room check-in.  

Coyoba Sky Villa Swim-up Rondoval Butler Suite with Private Pool Sanctuary rooms are first-of-their-kind luxury suites, offering access to a sprawling river pool, an outdoor space with lounge chairs, and an open-air terrace with bistro dining set, a Tranquility Soaking Tub™ for two, and plush outdoor furniture. Inside, you’ll find a spacious room with a HD Smart TV and 1 king-size bed, with direct access to the private pool sanctuary from your bedroom. The sitting area has modern furniture, another HD Smart TV and an in-room bar stocked with a variety of drinks, including premium liquors. The bathroom features a walk-in shower, a second Tranquility Soaking Tub, and a vanity with double sinks. 

Tufa Terrace One Bedroom Skypool Butler Suite with Balcony Tranquility Soaking Tub rooms sit high in the lavish Tufa Terrace building, with views of the shore. Enjoy the spectacular ocean from your balcony, from your own SkyPool. Relax on your bistro dining set our outdoor Tranquility Soaking Tub™ for two. The spacious bedroom features a king-size bed and HD Smart TV. Beside the bedroom is a modern living room, complete with plush furniture and another HD Smart TV. The spa-inspired bathroom is the epitome of luxury, with a second Tranquility Soaking Tub, walk-in shower, and double sink with a vanity. This romantic enclave also comes with a fully stocked bar including premium liquors.

Tufa Terrace Swim-up One Bedroom Butler Suite with Patio Tranquility Soaking Tub rooms are on the ground floor of the lavish Tufa Terrace building. Enjoy ocean views on your personal patio from the zero-entry swim-up pool, featuring a bistro dining set and a Tranquility Soaking Tub. Inside the expansive bedroom is a comfy king-size bed and a HD Smart TV, while the living room has a seating area filled with stylish furniture and a second HD Smart TV. The bathroom is immaculate, with a double sink vanity, walk-in shower and second Tranquility Soaking Tub. This dreamy retreat also comes with a fully-stocked bar complete with premium liquors.  

Coyaba Villa Swim-up Rondoval Butler Suite with Private Pool Sanctuary rooms are a lovers’ dream, with a spacious bedroom featuring a custom king-size bed, a HD Smart TV and direct access to a private pool sanctuary made for two. When you walk outside, you’ll be met with an impeccable river pool from an oversized patio with bistro dining set and paired chaise lounges, the perfect place to watch the sunset. The sitting area includes modern furnishing with a loveseat, another HD Smart TV, and a premium in-room bar. The bathroom features a walk-in shower, double sink with vanity and a Tranquility Soaking Tub.

Mammee Bay Beachfront One Bedroom Butler Suite with Balcony Tranquility Soaking Tub rooms are located in the Mammee Bay building, with an expansive private balcony with spectacular beachfront views. The balcony is complete with a bistro dining set, privacy curtains and a Tranquility Soaking Tub™ for two. The interior is styled with sophisticated furnishings, a HD Smart TV and a king-size bed. The living room features a comfortable seating area with sofa, fully-stocked bar with premium liquor, a dining table, and an additional HD Smart TV. The spa-style bathroom features luxury amenities, a vanity with dual sink, walk-in shower and separate soaking tub.

Mammee Bay Oceanview One Bedroom Butler Suite with Balcony Tranquility Soaking Tub rooms are located in the Mammee Bay building, with two balconies overseeing the turquoise waters, tropical gardens, and resort pool. One balcony features a bistro dining set, and the other a Tranquility Soaking Tub™ for two. The interior features modern furniture, and a bedroom with king-size bed and HD Smart TV. The living room has a fully stocked bar including premium liquor, a plush seating area, a second HD Smart TV, and a sofa. The spa-like bathroom features luxury amenities, a walk-in shower, and another Tranquility Soaking Tub. 

5-Star Global Gourmet Dining™ at Sandals Resorts brings new sights, sounds and tastes to guests at each meal - all included, of course! 12 dining options: Saltaire (buffet), Banyu (Asian), Cascata (Italian), L’Amande (French), Zuka (Latin fusion), Edessa (Greek), Isola (Pizzeria), Hanami (Sushi), Dunn’s Rum Club (rum bar), Blūm (coffee shop), Jerk Shack (Caribbean) and Galene (seaside grill). 9 further bars: Lobby Bar, Plaza Bar, Greek Bar, Lapidus Lounge, Hanami Bar, Laughing Waters, Acqua Bar and Ocarina (rooftop bar). 

Day and night entertainment and live shows. 

2 pools and 2 river pools. PADI-Certified SCUBA diving and equipment, for certified divers. Unlimited water sports. Snorkeling and equipment. Professional instruction for water sports. Unlimited land sports. State-of-the-art fitness centre. Complimentary green fees at Sandals Golf & Country Club. Red Lane® Spa.

WiFi in-room and all common areas. Roundtrip airport transfers. 

*Denotes local charge.  

Dress code: evening dress code for gentlemen states that smart trousers or jeans, long or short sleeve dress shirts (with or without collar) and dress shoes or sandals must be worn. Shorts, t-shirts, sleeveless shirts, trainers, flip-flops, hats and caps are not permitted in the evening. 

Please note: two people in love over 18 years only. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (348)
  • Very good (43)
  • Average (10)
  • Poor (8)
  • Terrible (4)
Image of the Tripadvisor rating Sandal's Dunn's River - Off to a good start

Nov 28, 2023 SeanFodera Brooklyn, New York

This was our fifth trip to a Sandals property in Jamaica. The property has been renovated very nicely. There were some small cosmetic issues with messy caulking in the bathroom, and a slight leak from the shower as a result. The restaurants and public spaces were all in terrific condition (the Japanese restaurant closed during our trip for… Read more
This was our fifth trip to a Sandals property in Jamaica. The property has been renovated very nicely. There were some small cosmetic issues with messy caulking in the bathroom, and a slight leak from the shower as a result. The restaurants and public spaces were all in terrific condition (the Japanese restaurant closed during our trip for renovations, but they served in an alternate location). We had some lovely meals in the French, Greek and Japanese restaurants, though we'd have enjoyed a hibachi restaurant as an option. Being Italian from New York City, the Italian restaurant was OK, but not as good as others we've had at Sandals. The buffets were sufficient, though did not have a many options as other Sandals we have visited. If you have the opportunity to have breakfast in the Greek restaurant, ask for the "Christmas drink" (sorrel drink with ginger). Very tasty. All of the restaurants were very accommodating about the dietary restrictions of members of our group. Everyone felt safe and at ease when ordering meals and snacks. We enjoyed the fresh baked cookies that were available throughout the day in the main lobby, the lobby of the Mammee Bay Building, and in the Club Sandals lounge. The coffee available in the lobby of the Mammee Bay Building was also very tasty. The activities were a lot of fun. We tried a new version of volleyball called CrossNet. During our stay, there was a jack o'lantern making contest that was a lot of fun. We participated in several dance lessons, as well as pottery making with a local artisan. Water aerobics was fun. Kudos to Joseph, Connie, Hennessy (sp?) and the rest of the Entertainment Team. The beach and pool DJ played excellent music all week. We enjoyed our time with them. One day during the trip, fresh coconut water from the shell and sugar cane were served by the beach. Being on a tropical island, these treats should be offered every day. There as a "silent rave" one night. We'd never been to one, so it was a unique experience for us. The DJs again made it fun to dance to different types of music. Although it's not a regular Jamaican tradition, the resort pulled out all the stops for their Halloween party. Costumes. Entertainers. Music. All kept us in the mood. The Rum Bar was also a lot of fun. Great DJ each night. Excellent service. The Blum coffee shop had delicious coffee and pastries. It was a daily stop. It was worth the walk up the driveway to try its offerings. The fitness center had everything we could have needed to stick to our routines. The site does say that golf is included. However, that's not entirely true when you look into the details. The greens fees are free, but cart rental is mandatory, as is a caddie, plus club rental and shoe rental. I'm not a golfer, and the golfers in our group enjoyed their golf outing, but the added expenses should be a little more transparent. We had thought we'd have more privileges at the other nearby Sandals resort. However, there is only one shuttle between the resorts (to the other resort at 6pm and back at 9pm). To go there any other time of day requires a taxi or other transportation at your expense. As usual, we enjoyed the returning guests dinner. The food was delicious, and the singer who entertained us was very talented. We met a few new couples, and were having so much fun, we ended up being the last table still seated when the dinner was long over. The watersport offerings were excellent. We took three snorkeling tours, did some kayaking, and one member of our group took sailing lessons. The watersports staff were lovely, and gave us good reason to return for more time with them. Yes, we have some small quibbles about the resort, but they are based on years of visiting Sandals resorts in Jamaica. We did love our trip, and we chalk up the small hitches to the fact that the resort only opened in Spring of this year. Perhaps our suggestions will be taken into account going forward to make it a better experience for others when the new expansion is opened. (We have already booked our next trip to another Jamaican Sandals resort.) Read less
Image of the Tripadvisor rating Great fun in the Caribbean Sun!!!!!!

Nov 28, 2023 dslye3 Roswell, Georgia

The new Sandals Dunn's River is wonderful!! It's a beautiful property. The view and the beach are amazing. The food was wonderful, and the service was over the top awesome. Our butlers Michael and Taniefa were so wonderful to us. When we go back we will ask for them specifically. Shaniese at the rum bar and Ray singing at the piano are two others… Read more
The new Sandals Dunn's River is wonderful!! It's a beautiful property. The view and the beach are amazing. The food was wonderful, and the service was over the top awesome. Our butlers Michael and Taniefa were so wonderful to us. When we go back we will ask for them specifically. Shaniese at the rum bar and Ray singing at the piano are two others who really made our experience memorable. They are such fun people and really enjoy what they do and it shows. And the entertainment captain out at the pool every day is especially amazing. The evening entertainment was great fun. All in all it was an amazing week made so by the great staff at Sandals. Read less
Image of the Tripadvisor rating Not ever to return

Nov 27, 2023 60z

I will never return to Dunns. The following is in no particular order and by no means a complete list of poor service, etc. This is not our first visit to a Sandals resort with Butler. We are loyalty members which at Sandals means nothing. Butler(s) were unrelable and blamed us for all the mistakes. They NEVER apologized for any of the… Read more
I will never return to Dunns. The following is in no particular order and by no means a complete list of poor service, etc. This is not our first visit to a Sandals resort with Butler. We are loyalty members which at Sandals means nothing. Butler(s) were unrelable and blamed us for all the mistakes. They NEVER apologized for any of the problems or issues encountered and would typically blame management. Yes, spoke to the Butler Manager and Club Manager. Complete and utter waste of time. They could care less about our situation. In fact we were told that at check out the Butler manager would speak to us. Guess what happened, a no-show. Upon arrival at resort provided entire written dinner plans for stay; locations and time. Butler said no problem and would make needed reservations. Of course at 6pm on day two we were called and said no reservations made for that evening for 6:30pm. The butler first attempted to hide this fact from us by saying they would provide a labster dinner in the room. (This was to make up from the previous night lobster dinner disaster in which we could not eat the meal. We waited for 1.5 hours to get lobster served that was inedible. Incredably slow service.) We said no as we wanted to eat at the french resturant. After we said no the butler then disclosed that they did not make a reservation. We never got an answer why reservations were not made for that day. Breakfast room service for day two. Request at 7:30 as I was diving that day. They called us at 7:45 to say FOOD WAS ON ITS WAY. At 8:10 I left the room without eating since this was a no show. Butler later blamed us because privacy light was on which was crap. It was off at 7:15 and back on when I left at 8:10. Butler then said they would check tomorrows order. Well she showed up at 7:15 with food for a 7:30 request. It was cold. I hate cold eggs. No longer relied on room service. The buffet was not bad for breakfast. Had a nice cold shower one evening getting ready for dinner, NO hot water. Beach seating was ok but the management has zero clue how to arrange chairs to maximize the space. Beach area in front of the Jerk Shack has NO umbrellas and random seating. This unused beach actually has sand. The primary beach has little sand and mostly rocks near the aquatic center. One day after lunch we came back to our beach chairs. They had been moved along with several others. Come to find out a wedding had been scheduled on the beach and we were located in that area. So they crammed us in front of several others to make room. We overhead a butler tell his group that they do this frequently. So what that means is those on the beach in that area may have to move without notice because management can't communicate between Wedding coordinators and Butler staff. What a joke. Food is average at best. Not one resturant knows how to cook a lobster. Every lobster was over done (steak knife to cut) and in fact at one resturant it was inedible. Jerk Shack was our go-to for lunch. Food was always great and spicy here. You have to check what night they are open for dinner as it is not often. Stayed in a skypool suite. During this time of year the water temp was 72F. The buildings that have skypools get zero sun so the water does not warm up. Oh, we later saw a skypool at night all lite up with changing colors. We could never figure out how to envoke this. This was literally at the end of our stay and figured if the Butler could not show us this feature at checkin they should not be bothered. Diving. Dove 4 days but got rather boring. Saw a total of 1 each stingray, lobster, turtle and eel and rock fish. Very little aquatic life. At this resort they come up when the first diver has 1000 psi. So basically every dive I came up with 1600-1800 psi left in tank. Max depth was 70 feet. I did not need a wetsuit as water temp was 84F. Some of the gear was in need of repair. I saw on two dives air hoses leaking, one on the dive master and one with a guest. All diving will be reef diving although they do provide night dives and a wreck dive for an additional $150. Those who want to learn can also get their cert. The dive boat is STILL out of commision. We used the snorkel boat. If you have a large number of divers you go out for one dive, come back to get a new tank then go right back out. If you have a small group they can take muliple tanks out. The dive team is very friendly and very helpful. No complaints from that team. Highly recommend you do private transportation to/from resort. We used Joe Cool and they were very reliable and friendly. We also used Club Mobay for assistance upon landing and use of the club on the return. I figure they saved us 1.5 hours on arrival as we bypassed line after line. The club on the return was also worth the expense. TIpping: not required nor did I ever see any. We did tip the Butlers but at 50% of what we expected to pay. They were actually worth no tip. Read less
Image of the Tripadvisor rating Stunning resort with top notch service and amenities

Nov 27, 2023 jmfrank1 Saint Louis, Missouri

We had an absolutely fantastic 5-night stay at Sandals Dunn’s River. It is a beautiful resort with awesome service, great food and a lot to do. We would highly recommend it! Overall – 5/5 Recommend? – yes, definitely Would we return? – probably not, but only because we want to try different resorts Club Mobay – totally worth it and highly… Read more
We had an absolutely fantastic 5-night stay at Sandals Dunn’s River. It is a beautiful resort with awesome service, great food and a lot to do. We would highly recommend it! Overall – 5/5 Recommend? – yes, definitely Would we return? – probably not, but only because we want to try different resorts Club Mobay – totally worth it and highly recommend. We were through immigration and customs in less than 10 minutes upon arrival. Others we spoke to who arrived at the same time said it was 50+ minutes for them. Departure was great as well. Special line to go through security that was very fast and the lounge was stocked with food, snacks and drinks Shuttle to the resort – this was one area of dissatisfaction. I should have booked private transportation and definitely will next time. We landed at Montego Bay airport at 1:30 and did not get to the resort until 5:00. We sat on the bus waiting to leave for 45+ minutes and then took a 20 minute rest stop on the way to the resort Check-in - Doing the online check-in greatly reduces the amount of information you have to provide at check-in. However, it still takes too long. We arrived at 5:00 and didn’t get checked-in until about 5:25. They give you a drink and tell you about the resort but when you get there you want to get going fast, not listen to facts about the resort The resort is beautiful! The buildings, ground, landscaping, beach, pools, etc…are all immaculately kept. It is small and compact so it is very easy to navigate and figure out where everything is. Despite being small and sold out while we were there it rarely felt crowded Service is outstanding. Whether it’s in the lobby, at a bar, the pool, beach, wherever, the staff is amazing. They go above and beyond to ensure you have everything you need. They are all extremely friendly, fun to interact with and want to make sure you are 100% enjoying yourself. Restaurants – the service is slow, definitely on island time. The restaurants do feel a bit understaffed. Overall, it was the best food we have had at an all-inclusive resort. It was all (mostly) excellent. The options are great and every restaurant has a huge variety to choose from. Breakfast buffet (Saltaire) – very small but had a good selection. The smoothies were very good (4.5/5) Jerk Shack – awesome, get the sampler! (5/5) Galene Seaside Grill/Pizzeria Isola – great choices for lunch at the beach/pool. Pizza was excellent, burgers were great, quesadillas and salads very good. It does get crowded during lunch time so be patient. Also, the self-serve ice cream machine is amazing. (5/5) Banyu – Amazing, the appetizers were excellent and entrees great as well. The banana spring rolls for desert were unbelievable (5/5) Zuka – very good. Appetizers were excellent, entrees not as good (4/5) Hanami – has been relocated from the actual restaurant (under renovation) to the rooftop bar area. The sushi was absolutely delicious. The service is very slow and it took a long time to get our order but the food was outstanding. They did get several things wrong but what they brought out to us was great (4.5/5) Edessa – we only ate here for breakfast but it was great. Smoothie bowl and French toast are highly recommended (5/5) Cascata – another great restaurant with a lot of options. Everything was excellent – apps, entrees and desserts. You can’t go wrong with any of it but get the meatballs for sure! (5/5) L’Amande – this was the only subpar restaurant experience we had the entire time. Missed the mark on nearly everything. Apps were not good, prawn’s entrée was bad, steak medallions way over cooked, deserts were not good. The chicken cordon bleu was very good though. (2.5/5) Blum coffee shop – it’s off by itself in kind of a weird location but has good drinks and snacks (4/5) Activities – There is a ton to do at the resort. The entertainment team tries to get events/activities going throughout the day (volleyball, trivia, dance lessons, etc…) to mixed participation at times. But if you want to do something you can find something to do. The watersports offered are excellent. Glass bottom boat, snorkeling, paddle boards, kayaks, Hobie Cats, tubing, etc…are all included at no additional cost. We had a great time trying out the different options. The snorkeling was excellent at the resort. Tip – book the water sports a day in advance as it is normally full the day of. You can go to the aqua center to book or have your butler or concierge book it for you. The chair situation – this was the biggest (and really only) issue/complaint about the resort. The chair situation at the beach and pool is absolutely ridiculous. People start to put stuff on chairs on the beach the night before. I was up early multiple mornings and if you are not out on the beach by 6:30 am you will not get a chair near the front or with an umbrella. The pool is not as bad but the “reserving” of chairs is awful. There were dozens of times where we saw chairs “reserved” with either butler signs or personal items and the people either never showed up at all or came hours and hours later in the day. Overall thoughts and some tips and advice that would have been helpful for us to know prior to arriving: The beach is very small, blocked on one end by the Riu resort and on the other end by vegetation/construction. It’s a very nice beach with crystal clear water but is small There are multiple bars open at all times – very easy to get a drink with hardly any wait This is very much a couples/honeymoon type resort. Not really setup or conducive to groups Very quiet at night, not much activity going on Pants are not needed at the French restaurant WIFI is spotty outside Bring a Yeti – the bartenders will fill it up and it stays cold longer. Drinks melt fast in the Jamaican sun There are a lot of cool, different areas to hang out at – Rum Club, rooftop bar, multiple bars at/around the pool, lobby bar, etc… The only beer at the pool bars is Red Stripe or Red Stripe Light It’s weird that the swim up bar is in the “quiet” pool and the active/music pool doesn’t have a bar We did the Blue Hole and tubing excursion and it was a 10/10. We had an absolute blast. However, I strongly recommend checking the cruise schedule as there were two ships in port and it created massive traffic and crowd issues The staff was so incredible that it's hard to single them out but Tarzan (photographer), Tenefa, and Ketecha were especially awesome to us! Read less
Image of the Tripadvisor rating Phenomenal vacation

Nov 26, 2023 Jeanette B

From the initial encounter at the airport all the way through departure, the trip was fantastic. The room was perfect. I honestly could have done without the soaking tub on the balcony and had better chairs/ table but it was still a decent size. From our balcony (room 1302) we had too good of a view of the room below us and could see the… Read more
From the initial encounter at the airport all the way through departure, the trip was fantastic. The room was perfect. I honestly could have done without the soaking tub on the balcony and had better chairs/ table but it was still a decent size. From our balcony (room 1302) we had too good of a view of the room below us and could see the crumpled artificial turf they were using to cover it. Bed and pillows were perfect. Housekeeping did a phenomenal job with cleaning and turn down service. The bar was restocked almost everyday. Pools were clean and I did it feel cramped. We were able to get an umbrella everyday- my husband did have to go down super early to reserve chairs before the butlers did. Food was good. I wish there were more options for lunch- like open some of the restaurants. By far, our favorite restaurant was Hanami. Fiscal (bartender at Ocarina) was superb. His drinks were the best. And he was engaging. Sheneil (our waitress) was so friendly and outgoing. She was very attentive and had special details to celebrate our anniversary. The chef came out and spoke with us, he was very gracious. Junior (the manager) kept us smiling. The hostess from the buffet at breakfast was also a ray of sunshine early in the morning. Our photographer was fun and he went along with our crazy idea of falling into the pool as he got a photo. He was fun. There were so many wonderful things about the resort, can’t wait to come back. Read less