Moon Palace Cancun

Cancun, Mexico

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 12 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2,404 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds and sleep maximum 4 adults or 2 adults and 2 children.

All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, DVD player, ceiling fan, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping maximum 2 adults.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Swim Up Suites benefits include:

  • 24-hour room service with a menu catered to healthy meals, with a selection of low calorie, gluten-free, organic products and high protein meals
  • Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope
  • Fully stocked mini-bar featuring premium, upgraded brands of liquor, bottled water, fruit juices and a selection of teas
  • Dawn-simulating alarm clock
  • Aromatherapy room diffuser 
  • L'Occitane bath amenities
  • Professional hair dryer and straightener
  • Luxurious pillow menu 
  • Aromatherapy salts for the in-room whirlpool and soaps with 100% natural essences
  • Exclusive beach bag (one per room/per stay)

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360/DVD player with DVDs and games available on request (subject to availability), family in-room amenities including kids' room service menu and bathroom products. Sleeping maximum 6 adults or children.

Concierge Rooms benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, a DVD player, L'Occitane bath amenities, two 25-minute massages (at the spa), access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), an Aromatherapy menu, an Espresso/American coffee maker, room service from select restaurants to create a "special menu", private candlelight dinner at select locations (once per stay), nightly Petit Four, pillow menu and turn-down service and late check-out and early check-in (subject to availability). These rooms sleep maximum 2 adults.

Ambassador Suites with stunning ocean views sleep maximum 2 adults. 

Please note: bedding requests are subject to availbility at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

  • Booking bonus: kids aged 17 and under stay free between 4 Jan '19-23 Dec '20. Minimum 5 nights stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 29 Feb '20 and save up to 23% off the accommodation cost for travel between 1 May-23 Dec '20 when staying 5 nights or more.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Why is this a Virgin Holidays Favourite?

This impressive resort is ideal for families and couples, with endless daily activities there’s plenty to keep the whole family entertained

Take a swing on the 27-hole Jack Nicklaus signature golf course or simply soak up the sun on the beach

With 22 restaurants to choose from, you will be spoilt for choice

Exclusive Virgin Holidays benefits:

  • Bottle of red wine and petit fours on arrival
  • Express check-in

12 restaurants, with an additional 10 available at The Grand section (accessible by purchasing a day pass), buffet and à la carte, Mexican, Italian, International, Caribbean, Lebanese, Peruvian, Brazilian, Oriental and barbecue included). 13 bars, with an additional 7 available at The Grand section, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Additional bars and restaurants* will be available at the new Grand at Moon Palace. Day passes can be purchased to access these facilities (please note that resort credit cannot be used towards purchasing day or evening passes).

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Over-sized freestyle pools, children's pools, Flow Rider wave simulator (9:00am-5:00pm), dive tank. 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts. Non-motorised water sports with 1 scuba-diving demonstration per stay. 2 fitness centres including spinning classes, sauna, yoga and pilates. Mini-golf, beach soccer. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. Wired Lounge (for teens, 9:00am-10:00pm). Beauty salon and extensive spa with 36 spa cabins and spa services*. Wave pool, lazy river, Kids' splash zone, playroom and bowling alley available at The Grand at Moon Palace (day passes can be purchased to access these facilities, please note that resort credit cannot be used to purchase day passes).

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning/service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: hotel formerly known as Moon Palace Golf & Spa Resort.

Free Resort Credit: receive up to US$2,500 resort credit per room per stay, for stays over 12 nights. (You can receive resort credit for other durations, amounts may vary depending on room type booked, please call for more information). A 16% tax is applicable on any items and services purchased using the resort credit. Terms and conditions apply.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (25024)
  • Very good (5481)
  • Average (2061)
  • Poor (971)
  • Terrible (939)
Image of the Tripadvisor rating Mrs Eleanor Haddon

Dec 4, 2019 Ellieh1311

The entertainment staff are absolutely amazing and so wonderfully engaging with the children. I really was so impressed with how fantastically they accommodated younger visitors. Vanessa from the entertainment staff was fantastic with our youngest daughter. So much so that when she did a beach litter pick the only person she wanted to show it to… Read more
The entertainment staff are absolutely amazing and so wonderfully engaging with the children. I really was so impressed with how fantastically they accommodated younger visitors. Vanessa from the entertainment staff was fantastic with our youngest daughter. So much so that when she did a beach litter pick the only person she wanted to show it to was Vanessa. Read less
Image of the Tripadvisor rating Lyanne Harpin

Dec 4, 2019 Lyanne H

This hotel is amazing, literally can’t do enough for you. Jasmine the assistant manager found out that it was my mothers 60th birthday and surprised her with flowers, chocolates and champagne in her room. Really impressed will defiantly come again!
Image of the Tripadvisor rating Top Notch Service, Food & Ambiance

Dec 4, 2019 lvn8up Orlando, Florida

Overall our visit thus far has been great. We'd like to thank Jesus in Vacation Planning for making this a possibility. From the time we met with him to schedule our excursions, Jesus has gone above and beyond in proving excellent customer service. He is professional, friendly and follows through on all tasks. Jesus even took the time to check in… Read more
Overall our visit thus far has been great. We'd like to thank Jesus in Vacation Planning for making this a possibility. From the time we met with him to schedule our excursions, Jesus has gone above and beyond in proving excellent customer service. He is professional, friendly and follows through on all tasks. Jesus even took the time to check in with us to make certain we enjoyed our excursions after each one and offered great suggestions on fun things to do around the resort. Being at such a large resort can be overwhelming, and we wanted to make sure we enjoyed all of the great activities, restaurants and adventures that Palace Resorts had to offer. Thanks to Jesus...this was accomplished! He really left us with a great first impression! The remaining staff...all housekeeping, room service, pool service and restaurant service were also exceptional. We haven't stopped talking about how friendly everyone has been, and how much they are willing to help. The level of professionalism and dedication to offering quality service is beyond words. Having now visited for the first time, we are already thinking of when we will return. Regarding rooms...we chose to stay at Nizuc and upgraded to oceanfront for a small fee. We were in the 5000 building which was a short 10 minute walk between Sunrise and The Grand, and steps away from the beach. Although we do not have any regrets for upgrading, I'd like to assure you that all rooms have a great view...whether it's a garden or ocean view because the property itself is beautiful. We ate at Nizuc only once but mostly enjoyed the restaurants at Sunrise; particularly MOMO (ate there 2 times), the steakhouse by the beach, and the buffet acrossfrom the bar in the lobby (much larger than Nizuc and way more food options). Our room was amazing. I love that all rooms contain up to date decor and furniture!! They definitely live up to their 5 star rating! Service, food and ambiance are all top notch! Read less
Image of the Tripadvisor rating Friendly staff and good structure

Dec 4, 2019 314flaviab

We stayed for 5 days at the Nizuc part of the hotel. The room was nice, but the restrooms smelled funny despite being clean. We are a couple and two kids, they gave us two beds, that could have been bigger in my opinion. But the swimming pools and events were nice. For me, the best part of this resort is the Play Room. Elizabeth, Brenda, Luisa,… Read more
We stayed for 5 days at the Nizuc part of the hotel. The room was nice, but the restrooms smelled funny despite being clean. We are a couple and two kids, they gave us two beds, that could have been bigger in my opinion. But the swimming pools and events were nice. For me, the best part of this resort is the Play Room. Elizabeth, Brenda, Luisa, Diana, Paola and Nicole are super nice and all the kids loved them. They could entertain the kids and also take them to the swimming pool or to a magic show. My kids were always asking if they could stay there all day! These girls were polite and very helpful. They were always happy to have the kids there. Read less
Image of the Tripadvisor rating Wedding was fantastic and all guest enjoyed

Dec 4, 2019 Jarrod P

We had our wedding at moon palace. My now husband had a last minute emergency and we were unable to make the flight as scheduled along with many other complications. However Moon Palace refunded all days we could not make it and were very accommodating to all of our last minute request. Our wedding planner Jhojjara was fantastic and helped us… Read more
We had our wedding at moon palace. My now husband had a last minute emergency and we were unable to make the flight as scheduled along with many other complications. However Moon Palace refunded all days we could not make it and were very accommodating to all of our last minute request. Our wedding planner Jhojjara was fantastic and helped us wherever we needed. The night was amazing and all guest had an amazing time for the wedding and the days before and after at the hotel. The service, food, rooms, drinks and the resort itself has everything you need. The only thing that requires work is the booking system for hotel pickup. Make sure you have this sorted a bit of time before your travel times. Read less