This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.
Amenities
Golf
Scuba Diving
Tennis
Kids Club
Wheelchair access
Families
Honeymoon
Wedding
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Where is it
On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.
Hotel information
2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.
All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.
Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.
Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.
Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed or 2 double beds, sleeping maximum 4.
Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.
Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox ONE and games available on request (subject to availability), family in-room amenities including kids' room service menu, kids’ size bathroom and slippers, Fun in the Sun beach toys and L’Oreal kids bath amenities, bathroom products. Sleeping maximum 6 adults or children.
Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.
Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.
17 restaurants, buffet and à la carte including Mexican, Italian, International, Caribbean, Indian, Asian and Brazilian. 12 bars, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Day passes (subject to availability) can be purchased to access 11 additional restaurants and 13 bars at The Grand. Access to AGRA Palapa Pelicano (at Moon Palace Nizuc, authentic Indian cuisine, available on Thursdays, Fridays, and Saturdays from 6:00 pm-11:00 pm).
Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.
Oversized freestyle pools, children's pools. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.
24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).
Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.
I just stayed at the Grand for five nights with my family of four. It was a great experience! Highlights:
Dining: Habibi was amazing. Still thinking about how delicious every dish was.
Spa: The facilities feel very luxurious. If you like deep tissue massages, you must ask for Karen Quintero. She gave me one of the best deep tissue massages of my…
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I just stayed at the Grand for five nights with my family of four. It was a great experience! Highlights:
Dining: Habibi was amazing. Still thinking about how delicious every dish was.
Spa: The facilities feel very luxurious. If you like deep tissue massages, you must ask for Karen Quintero. She gave me one of the best deep tissue massages of my life!
Shows: The fire show was a highlight for my kids.
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Family UN-friendly
Dec 1, 2024Tyler Y
I’ve been here for 5 hours. We requested 2 cribs for my one year old twins when we booked 6 months ago. We got here and they do not have cribs. We had a nightmarish 8 hour travel day and my twins cannot go to sleep because this resort doesn’t have cribs for them. Nobody is in a rush to do anything. Awful place for families.
A wonderful experience
Dec 1, 2024bluehen89New Hudson, Michigan
The staff are wonderful. I cannot begin to name everyone of them, but I will mention Eduardo at the Gondola, Noe at Cuzco, and the Unique Pool concierges, Suleima and Jose. Also doing a fantastic job were Gladys, our Palace Resorts concierge, and Israel and Marco, our butlers. The food and service were excellent at every restaurant, and we ate at…
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The staff are wonderful. I cannot begin to name everyone of them, but I will mention Eduardo at the Gondola, Noe at Cuzco, and the Unique Pool concierges, Suleima and Jose. Also doing a fantastic job were Gladys, our Palace Resorts concierge, and Israel and Marco, our butlers. The food and service were excellent at every restaurant, and we ate at several. Our room was well-maintained during our stay, and transportation was readily at hand. I had a wonderful time, and I am looking forward to returning next year.
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Lackluster
Nov 30, 2024Clay M
We decided to spend Thanksgiving at Moon Palace - Sunrise this year for a change of scenery. The area is decent, some of the food is good, the service is good most of the time although room service and some of the other services are a bit slow. Overall, we found the staff to be pleasant. Also our first experience at an all inclusive, which was…
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We decided to spend Thanksgiving at Moon Palace - Sunrise this year for a change of scenery. The area is decent, some of the food is good, the service is good most of the time although room service and some of the other services are a bit slow. Overall, we found the staff to be pleasant. Also our first experience at an all inclusive, which was exciting.
The building and grounds are "average." They're outdated but generally clean except the hot tubs which had footprints and (what looked like) fungus on the bed of the tub. The second day of our stay, the power in our room went out and we couldn't finish getting ready. Just our room, not the rest of the property.
We received $500 in resort credits and were excited to use them at the spa. To use the spa, you have to book via the app, which we attempted to do a few days in advance. You "submit an inquiry" and then someone either calls or messages you to confirm. It took quite a while for someone to follow up on our inquiry, then the agent allowed us TEN MINUTES to respond/confirm before closing out the request. So, we lost the chance to book. We tried numerous times and the spa was completely booked thereafter. While our friends enjoyed the spa, we were stuck sitting in the pool waiting on them. Tried to book a tour, and once the agent confirmed the tour, the agent followed up to apologize and let us know the tour was fully booked. I feel like we had one disappointment after another, so we've nearly written off visiting any Moon Palace properties at this point.
Our stay wasn't bad. But it wasn't great. I feel there are many other options to consider with potential to deliver better experiences for the cost. I am so sad we didn't get the chance to experience the full set of amenities and experiences.
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The best Bartenders at Sunirse...Moon Palace- Cancun
Nov 30, 2024Seaside573810
Our experiences at Sunrise was unbelievable. Our bartenders Gaspar, Antonio, Eddy were completely amazing. They took very good care of us. We had some great conversations with them, were extremely personable and always had a smile on their face day in. We have been going to Sunrise for the past five years and always enjoy running into the same…
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Our experiences at Sunrise was unbelievable. Our bartenders Gaspar, Antonio, Eddy were completely amazing. They took very good care of us. We had some great conversations with them, were extremely personable and always had a smile on their face day in. We have been going to Sunrise for the past five years and always enjoy running into the same bartenders/workers whom we see year after year. These bartenders are the best and looking forward to seeing them again next year.
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Grand for 5 nights!
