Moon Palace Cancun

Cancun, Mexico

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2,049 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds and sleep maximum 4 adults or 2 adults and 2 children.

All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, DVD player, ceiling fan, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping maximum 2 adults.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360/DVD player with DVDs and games available on request (subject to availability), family in-room amenities including kids' room service menu and bathroom products. Sleeping maximum 6 adults or children.

Concierge Rooms benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, a DVD player, L'Occitane bath amenities, two 25-minute massages (at the spa), access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), an Aromatherapy menu, an Espresso/American coffee maker, nightly Petit Four, pillow menu and turn-down service and late check-out and early check-in (subject to availability). These rooms sleep maximum 2 adults.

Ambassador Suites with stunning ocean views sleep maximum 2 adults. 

Please note: bedding requests are subject to availbility at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

  • Booking bonus: kids aged 17 and under stay free between 4 Jan '19-23 Dec '20. Minimum 5 nights stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Why is this a Virgin Holidays Favourite?

This impressive resort is ideal for families and couples, with endless daily activities there’s plenty to keep the whole family entertained

Take a swing on the 27-hole Jack Nicklaus signature golf course or simply soak up the sun on the beach

With 13 restaurants to choose from, you will be spoilt for choice.

13 restaurants, with an additional 11 available at The Grand section (accessible by purchasing a day pass), buffet and à la carte, Mexican, Italian, International, Caribbean, Lebanese, Peruvian, Brazilian, Oriental and barbecue included). 13 bars, with an additional 13 available at The Grand section, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Additional bars and restaurants* will be available at The Grand at Moon Palace. Day passes can be purchased to access these facilities (please note that resort credit cannot be used towards purchasing day or evening passes).

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Over-sized freestyle pools, children's pools, Flow Rider wave simulator (9:00am-5:00pm), dive tank. 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts. Non-motorised water sports with 1 scuba-diving demonstration per stay. 2 fitness centres including spinning classes, sauna, yoga and pilates. Mini-golf, beach soccer. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. Wired Lounge (for teens, 9:00am-10:00pm). Beauty salon and extensive spa with 36 spa cabins and spa services*. Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at The Grand at Moon Palace (day passes can be purchased to access these facilities, please note that resort credit cannot be used to purchase day passes).

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning/service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: hotel formerly known as Moon Palace Golf & Spa Resort.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (26010)
  • Very good (5561)
  • Average (2104)
  • Poor (990)
  • Terrible (1002)
Image of the Tripadvisor rating I WANT MY REFUND

Oct 29, 2020 U9702LQrominac Branford, Connecticut

i understand all the situation with covid 19 i undersatnd but i book these family trip for so long and now palace premier doest refund my money , its not far that just keep my money that i work for , there is not answer i keep calling to member services and still i dont have any answer .
Image of the Tripadvisor rating Bingo Again!

Oct 29, 2020 blueb0y Miraflores

Everybody knows how good this place is, the amenities, the restaurants, but i would like to do a roll call for the reason thousand of Brits make the 5000mile trek -the staff. It has been our pleaseure to meet new friends this last stay, including Vivi Mebarek and Hye Ligia (Nizuc Diamond Pool), Alex Velazquez and EduardoZamudio (La Manglar), our… Read more
Everybody knows how good this place is, the amenities, the restaurants, but i would like to do a roll call for the reason thousand of Brits make the 5000mile trek -the staff. It has been our pleaseure to meet new friends this last stay, including Vivi Mebarek and Hye Ligia (Nizuc Diamond Pool), Alex Velazquez and EduardoZamudio (La Manglar), our concierge Celic Mtz a, Joel Corona, Fernando Gr, Martin the Sommelier (Celito Lindo), not forgetting Edgar Rodriguez Linares (Butler), Felix Perez, Rakel Ara, Laura Prigadaa, Ingrid Paz, Lizzy Navarette, Edy Alejandro Moreno, Victor Quintero, Isreal Ar and the countless others too few to mention. Not even a class 3 Hurrican (Delta) dulled the senses - Going back in 8 days. Read less
Image of the Tripadvisor rating The best ever!

Oct 26, 2020 AJJohns2020

We visited moon palace nizuc for our honeymoon and it couldn’t have been more incredible. The room and grounds were gorgeous, the food and drinks were amazing, the on-site entertainment was top notch and the off site activities offered were so easy to book and had a very fair price. We received several surprises for our honeymoon including shirts,… Read more
We visited moon palace nizuc for our honeymoon and it couldn’t have been more incredible. The room and grounds were gorgeous, the food and drinks were amazing, the on-site entertainment was top notch and the off site activities offered were so easy to book and had a very fair price. We received several surprises for our honeymoon including shirts, an ocean side candle lit dinner on the beach and bottle of champagne with chocolates brought to our room. This trip is what dreams are made of! I can’t go without mentioning how amazing the staff is. Everyone is so friendly and welcoming! We especially loved our bartender José at the pool, our server Jascinto at the pool, our server Guadalupe M. who was at the amphitheater but usually works at the pub or lobby and Daniel “Danny Boy” at Caparoles. All of the staff are amazing, but we went out of our way to visit those few because they went above and beyond for us and got to know us. 10000000000000000 percent recomendable Moon Palace and will be back every year for our anniversary The top activities that I would recommend are: Massages at Awe Spa Nightly shows at the amphitheater Paddle boarding The pool Tulum Luxury sailing to isla mujeres Dolphinares dolphin discovery Read less
Image of the Tripadvisor rating Service

Oct 26, 2020 lv677

Our room was fantastic. Loved the friendly service of the hotel staff, the restaurants, the bartender, the cleaning ladies. All were so friendly. The one most that comes to mind is Norma May, she was our waitress on the beach and we didn't have to wait very long for another drink. The beach was absolutely beautiful, the food was fantastic and… Read more
Our room was fantastic. Loved the friendly service of the hotel staff, the restaurants, the bartender, the cleaning ladies. All were so friendly. The one most that comes to mind is Norma May, she was our waitress on the beach and we didn't have to wait very long for another drink. The beach was absolutely beautiful, the food was fantastic and I would recommend the Moon Palace to anyone who wants to go to Cancun. Hope to be back soon!!!!!! Read less
Image of the Tripadvisor rating Great service from everyone

Oct 24, 2020 adamcG5784NS Dallas, Texas

From our first breakfast at the main restaurant on site, The Manglar, we were so warmly welcomed by the staff. Jorge Baas and Hecner Martinez were so fun and kind that we kept visiting their section every day of our trip. Their manager, Eduardo Zamudo, always made sure our meals were perfect in every way. Late night, Guadalupe in the lobby bar… Read more
From our first breakfast at the main restaurant on site, The Manglar, we were so warmly welcomed by the staff. Jorge Baas and Hecner Martinez were so fun and kind that we kept visiting their section every day of our trip. Their manager, Eduardo Zamudo, always made sure our meals were perfect in every way. Late night, Guadalupe in the lobby bar joked with us and was such a delight to be around. All the staff members in our week stay were great. Love this resort! Read less