Moon Palace Cancun

Cancun, Mexico

The hotel

Recently refurbished, it really is a palace and a spectacular one at that. Lying on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 12 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2,404 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds and sleep maximum 4 adults or 2 adults and 2 children.

All Inclusive of: All meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, DVD player, ceiling fan, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping maximum 2 adults.

Wellness Suites are located in the sunrise section of the hotel with 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Wellness Suite Benefits include:

  • Direct access from the terrace of the private pool, available exclusively for guests who book these rooms 
  • Guests will also be privy to a robust menu of heart-healthy and gluten-free meals, available 24-hours a day via complimentary 24-hour room service 
  • Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope 
  • Fully stocked mini-bar featuring an assortment of thirst quenching and vitamin-rich beverages and natural juices
  • Herbal teas and premium coffees via personal Lavazza machines 
  • Complimentary morning service with fruit and juice of the day served on the balcony 
  • Dawn-simulating alarm clock 
  • Aromatherapy room diffuser 
  • CHI bath amenities including a hair iron and flat iron 
  • Luxurious pillow menu 
  • Aromatherapy salts for the in-room whirlpool and soaps with 100% natural essences

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360/DVD player with DVDs and games available on request (subject to availability), family in-room amenities including kids' room service menu and bathroom products. Sleeping maximum 6 - adults or children.

Virgin Superior Deluxe Garden Club Rooms are the same as the Superior Deluxe Garden Rooms but with added benefits exclusive to Virgin Holidays including: Priority luggage delivery on arrival, late check out (subject to availability), nightly turn-down service, kids special room service menu including kids bath products and stocked mini-fridge, XBox 360/DVD player (subject to availability) and a selection of Xbox games (on request). Family must travel with children in order to book this room category.

Virgin Concierge Club Rooms are exclusive to Virgin Holidays. These ocean view suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, a DVD player, L'Occitane bath amenities, two 25-minute massages (at the spa), access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), an Aromatherapy menu, an Espresso/American coffee maker, room service from select restaurants to create a "special menu", private candlelight dinner at select locations (once per stay), nightly Petit Four, pillow menu and turn-down service and late check-out and early check-in (subject to availability). These rooms sleep maximum 2 adults.

Ambassador Suites with stunning ocean views sleep maximum 2 adults. 

Please note: bedding requests are subject to availbility at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

  • Booking bonus: book before 30 Apr '19 and save up to 15% on the cost of your accomodation for stays completed between 22 Jun–24 Aug '19.

    Any applicable offer has been calculated into the prices shown. Offers may not be combinable.

Why is this a Virgin Holidays Favourite?

This impressive resort is ideal for families and couples, with endless daily activities there’s plenty to keep the whole family entertained

Take a swing on the 27-hole Jack Nicklaus signature golf course or simply soak up the sun on the beach

With 22 restaurants to choose from, you will be spoilt for choice

Exclusive Virgin Holidays benefits:

  • Bottle of red wine and petit fours on arrival
  • Express check-in

12 restaurants, with an additional 10 available at The Grand section (accessible by purchasing a day or evening pass), buffet and à la carte, Mexican, Italian, International, Caribbean, Lebanese, Peruvian, Brazilian, Oriental and barbecue included). 13 bars, with an additional 7 available at The Grand section, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Additional bars and restaurants* will be available at the new Grand at Moon Palace. Day passes can be purchased to access these facilities (please note that resort credit cannot be used towards purchasing day or evening passes).

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Over-sized freestyle pools, children's pools, Flow Rider wave simulator (9:00am-5:00pm), dive tank, 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts, non-motorised water sports with 1 scuba-diving demonstration per stay. 2 fitness centres including spinning classes, sauna, yoga and pilates. Mini-golf, beach soccer. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. Wired Lounge (for teens, 9:00am-10:00pm). Beauty salon and extensive spa with 36 spa cabins and spa services*. Wave pool, lazy river, Kids' splash zone, playroom and bowling alley available at The Grand at Moon Palace (day passes can be purchased to access these facilities, please note that resort credit cannot be used to purchase day passes).

24-hour room service, concierge and bell staff service, 3 gift shops*, dry cleaning/laundry service*, complimentary WiFi access, doctor on call 24-hours*, Avis car rental*, ice machines, cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Please note: hotel formerly known as Moon Palace Golf & Spa Resort.

Please note: from November 2017, there will be the following new features: wave pool, lazy river, Kids' splash zone, playroom and bowling alley at the Grand at Moon Palace. Day passes can be purchased to access thse facilities (please note: after 10 Jun '18, day passes to The Grand will no longer be available to purchase using resort credit).

Free Resort Credit: receive up to US$2,500 resort credit per room per stay, for stays over 12 nights. (You can receive resort credit for other durations, amounts may vary depending on room type booked, please call for more information). A 16% tax is applicable on any items and services purchased using the resort credit. Terms and conditions apply.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (22532)
  • Very good (5281)
  • Average (1993)
  • Poor (939)
  • Terrible (888)
Image of the Tripadvisor rating My favorite restaurant

Apr 25, 2019 Brielle B

We loved this Mexican restaurant Los Caporales at Moon Palace Nizuc so much!! We are her twice during our vacation in April 2019. I highly recommend the fish fillet, fish tacos, table side guacamole and. Flaming bananas. It was incredible!! Our waiters Mateo, Carlos, and Enrique made the experience something to remember They were so happy… Read more
We loved this Mexican restaurant Los Caporales at Moon Palace Nizuc so much!! We are her twice during our vacation in April 2019. I highly recommend the fish fillet, fish tacos, table side guacamole and. Flaming bananas. It was incredible!! Our waiters Mateo, Carlos, and Enrique made the experience something to remember They were so happy and provided the best service imaginable!! Do yourself a favor and go to this restaurant and request these waiters!!! Read less
Image of the Tripadvisor rating Favorite meal at moon palace nizuz Mexican restaurant los caporales

Apr 24, 2019 Natalie M

Loved this place had the nicest people and the best food Mateo & enrique were our server and made the experience mateo’s upbeat personality made our night this place I would love to come back to! Defiantly recommended!!!
Image of the Tripadvisor rating One of our favorite meals - Los Caporales

Apr 24, 2019 Brielle B

LOVED THIS PLACE!!! At the Moon Palace Nizuc, the restaurant Los Caporales was one of my favorites. First of all, our waiter Mateo went above and beyond to provide us with the best and most accommodating service I had all trip. He makes the best flaming banana ice cream sundaes! The guac, fresh tuna salad, and fish fillet were to die for. Be sure… Read more
LOVED THIS PLACE!!! At the Moon Palace Nizuc, the restaurant Los Caporales was one of my favorites. First of all, our waiter Mateo went above and beyond to provide us with the best and most accommodating service I had all trip. He makes the best flaming banana ice cream sundaes! The guac, fresh tuna salad, and fish fillet were to die for. Be sure to order extra guac it’s made table side and, it will go fast! The manager Enrique was also extremely accommodating and friendly! :) Read less
Image of the Tripadvisor rating Moon Palace Nizuc Vacation Mexican Restaurant

Apr 24, 2019 Alexander M

Matteo was a phenomenal server with such a great personality and made the experience so fun for my family. The food was amazing and tasted super authentic! Los Caporales was such a great restaurant and I would definitely recommend this to anyone traveling here!!
Image of the Tripadvisor rating A resort, A palace, an extravaganza!!

Apr 24, 2019 thefastfurious Melbourne, Australia

Moon palace is really a palace where everything is so grand, from the tree lined entry to endless beach, endless green spaces to endless pools, endless food options to free flowing drinks. The place in itself is a city and you don’t need to go out as one can spend their days and nights inside with so many entertainment options. There are so many… Read more
Moon palace is really a palace where everything is so grand, from the tree lined entry to endless beach, endless green spaces to endless pools, endless food options to free flowing drinks. The place in itself is a city and you don’t need to go out as one can spend their days and nights inside with so many entertainment options. There are so many daily activities within the resort with water games for kids and adults alike, evening shows for everyone, night club and 24 hours bar, 24hour ice cream parlour with some food options and kids games area with pool table, air hockey, x box and othe video games. If we ever visit Mexico or USA, we sure will stay at Moon Palace. Read less