Moon Palace The Grand Cancun

Cancun, Mexico

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth. And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all 11 restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, and sizzling steakhouse classics among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival. Bathrooms have double whirlpool tubs and private bath and shower with CHI® bath amenities, bathrobes, slippers and CHI® hairdryer and straighteners. 

Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

 

All Inclusive of: buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea/coffee. Snacks at set times.

Grand Swim-Up Suites with direct pool access and 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Family Deluxe Rooms offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games, L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. 

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults. 

11 restaurants offering a wide choice of cuisines from French, Lebanese, Italian and Mexican. 13 bars including 5 swim-up bars. 24-hour room service.

Nightly shows. Unique Day Club (adult-only pool bar) and Unique Night Club* (Monday, Wednesday and Friday).

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley. The Playroom (kids' club with mini golf, a 3-floor labyrinth, arcade, bumper cars, laser maze and much more. The upper floor is for children aged 4-7 years old and the ground floor is aimed at 8-17 years old). Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savory snacks. Bike rentals. Jack Nicklaus Signature Golf Course nearby*.

Pool concierge. Complimentary WiFi.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge. 

Latest travel advice

Rating summary

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  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
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Traveller rating

  • Excellent (10129)
  • Very good (638)
  • Average (243)
  • Poor (88)
  • Terrible (133)
Image of the Tripadvisor rating Another amazing trip!

Jan 27, 2022 LayLay2525 Honolulu

This was our third time visiting Grand Moon and for good reason. The resort, accommodations and staff are all incredible. Marcos and Gabriela were extraordinarily helpful while booking our time there, making reservations to restaurants for dinners and keeping us apprised of everything happening at the resort each day. They were attentive and made… Read more
This was our third time visiting Grand Moon and for good reason. The resort, accommodations and staff are all incredible. Marcos and Gabriela were extraordinarily helpful while booking our time there, making reservations to restaurants for dinners and keeping us apprised of everything happening at the resort each day. They were attentive and made sure that our family of 7 had their needs met. Our kids ages range from 3-21 and the resort always has activities geared for each of them which is why we come back year after year. Looking forward to 2023! Read less
Image of the Tripadvisor rating Second perfect visit

Jan 25, 2022 Motownmanglers Phoenix, Arizona

This was our second visit to Moon Palace. We first stayed at the Sunrise area and this time we stayed at the Grand. Both times were nothing short of excellence. What stands out the most for us was the staff. Without exception, EVERY member we encountered in our stay was friendly, professional, courteous and genuinely happy that they could help us.… Read more
This was our second visit to Moon Palace. We first stayed at the Sunrise area and this time we stayed at the Grand. Both times were nothing short of excellence. What stands out the most for us was the staff. Without exception, EVERY member we encountered in our stay was friendly, professional, courteous and genuinely happy that they could help us. No matter how small or trivial the situation was, we were always, and I mean ALWAYS, greeted with a smile and a willingness to assist us. This friendly attitude extended to the people performing the maintenance at the resort as well. The gentleman painting a wall in the hallway paused just to say good morning. A person trimming bushes with a gas powered trimmer stopped what he was doing as we walked by on a path a good 30 feet away, which I found to be the most respectful gesture to four guests headed to the pool. While at the Adult Spa at the Grand we were fortunate to encounter Anabele while asking about reserving a cabana for the few days we were there. We could not have found a more friendly and personable person if we tried! She explained how it all worked, made sure our reservations were complete and even ensured we were in good hands on the one day she was not working that zone. She was truly a gem. There is no doubt in any of our minds, (four of us) that we ask for anyone else the next time we visit The Grand at Moon Palace. Not even the one rainy day could dampen the smile under that mask! Our rooms, our visits to the buffets and the French restaurant the last night were exemplary. Housekeeping was so attentive and discreet we were always a little surprised to find our room spotless morning and night. If you were walking somewhere it seemed every other golf cart going by stopped to see if you wanted a ride. We can’t wait to plan another trip to Moon Palace, we really can’t see a reason to choose a different resort based on our two experiences. Read less
Image of the Tripadvisor rating It was a great week!

Jan 25, 2022 RonP1859 Goodyear, Arizona

We just recently returned from spending 6 nights at Moon Palace The Grand. We were there for Luke Bryan's Crash My Playa. The staff at the Grand was great. Everyone was very nice. We look forward to visiting again. My only slight negative was the initial attempt to schedule a meeting to discuss buying a membership. Once we got past the… Read more
We just recently returned from spending 6 nights at Moon Palace The Grand. We were there for Luke Bryan's Crash My Playa. The staff at the Grand was great. Everyone was very nice. We look forward to visiting again. My only slight negative was the initial attempt to schedule a meeting to discuss buying a membership. Once we got past the initial attempt, there wasn't any other attempts. Read less
Image of the Tripadvisor rating Grand buffet

Jan 24, 2022 beanzyf

Arturo at the grand buffet is the best! He made us feel so welcome in our stay. Thanks to him and all the staff for making our trip so special, Would highly recommend going here for breakfast. Will be taking the family back next year!
Image of the Tripadvisor rating Amazing authentic food!

Jan 23, 2022 GilNz12 Colorado Springs, Colorado

Angelica, Miguel, and Marilu, chef Diego, and Alejandro were absolutely amazing! This was the best meal we’ve had here. Amazing appetizers, entrees, desserts and more! Don’t miss La Cantina during your stay at Moon Palace!