Moon Palace The Grand Cancun

Cancun, Mexico

Virgin rating

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth. And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all 11 restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, and sizzling steakhouse classics among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival. Bathrooms have double whirlpool tubs and private bath and shower with CHI® bath amenities, bathrobes, slippers and CHI® hairdryer and straighteners. 

Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

 

All Inclusive of: buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea/coffee. Snacks at set times.

Grand Swim-Up Suites with direct pool access and 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Family Deluxe Rooms offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games, L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. 

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults. 

11 restaurants offering a wide choice of cuisines from French, Lebanese, Italian and Mexican. 13 bars including 5 swim-up bars. 24-hour room service.

Nightly shows. Unique Day Club (adult-only pool bar) and Unique Night Club* (Monday, Wednesday and Friday).

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley. The Playroom (kids' club with mini golf, a 3-floor labyrinth, arcade, bumper cars, laser maze and much more. The upper floor is for children aged 4-7 years old and the ground floor is aimed at 8-17 years old). Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savory snacks. Bike rentals. Jack Nicklaus Signature Golf Course nearby*.

Pool concierge. Complimentary WiFi.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge. 

Latest travel advice

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (10455)
  • Very good (668)
  • Average (282)
  • Poor (107)
  • Terrible (158)
Image of the Tripadvisor rating Great resort!

Jul 5, 2022 C5507EWdenisem

We had 23 family members enjoying this resort. The property is immaculate and offers a variety of restaurants and activities. Almost daily, we chose to hang out at the wellness pool….Rafael was outstanding…he took great care of us!
Image of the Tripadvisor rating Wine Tasting at Casa Mia with Jorge

Jul 5, 2022 Lawrence G

During our wonderful vacation we had an amazing wine tasting with Jorge at Casa Mia, contemporary Mexican cuisine restaurant. We were impressed with the wine selection, all originating from Mexico. The food pairing was top notch. We’ve been to a few Michelin Star restaurants and the food and presentation at Casa Mia was on par. Of note, the Sous… Read more
During our wonderful vacation we had an amazing wine tasting with Jorge at Casa Mia, contemporary Mexican cuisine restaurant. We were impressed with the wine selection, all originating from Mexico. The food pairing was top notch. We’ve been to a few Michelin Star restaurants and the food and presentation at Casa Mia was on par. Of note, the Sous Vide prepared Picanha Steak was tender and tasty. The entire pairing was so well executed we had to thank the chef, the very talented Diego - he brings experience to the table well beyond his years. Casa Mia at the Grand Cancun is the hidden jewel of the 20+ restaurants at Moon Palace. Jorge and Diego made our experience extra special. Read less
Image of the Tripadvisor rating The Palace Life

Jul 5, 2022 dareggleston Cary, Illinois

We had s great time at The Grand. We were a group of 13 traveling together. Shout out to De Dios, Oskar, and Laura at the Cusco pool bar. They entertained us, made the most fantastic drinks and went above and beyond to be sure we had a great time. All the staff worked very hard. The restaurants were amazing. We had no problems getting… Read more
We had s great time at The Grand. We were a group of 13 traveling together. Shout out to De Dios, Oskar, and Laura at the Cusco pool bar. They entertained us, made the most fantastic drinks and went above and beyond to be sure we had a great time. All the staff worked very hard. The restaurants were amazing. We had no problems getting reservations for all 13 of us. Great vacation for sure! Read less
Image of the Tripadvisor rating Lives up to the name, the Grand

Jul 4, 2022 MrCowGME

The entire experience was excellent! There were lots of pros, some cons, and a few notes for anyone thinking about this resort. Pros: - The service everywhere was the absolute highlight. Everyone from the front desk, waiters, housekeeping, drivers, etc were very hospitable and friendly. They really do go above and beyond to make you sure you have… Read more
The entire experience was excellent! There were lots of pros, some cons, and a few notes for anyone thinking about this resort. Pros: - The service everywhere was the absolute highlight. Everyone from the front desk, waiters, housekeeping, drivers, etc were very hospitable and friendly. They really do go above and beyond to make you sure you have a good time. - Food quality at all restaurants were a pleasant surprise for an all-inclusive resort. It's not going to beat your mom-and-pop restaurant back and home, but the food quality overall was better than I expected. Lots of variety to choose from. - Our room was excellent. Modern, plenty of room and serviced twice a day. - Tons of kid-friendly activities. Our kids spent most of their time at the waterpark and arcades. - The Michael Jackson show was phenomenal! Cons: - The beach. The water was muddy like Galveston (you Texans will know). The sand itself was nice though and they did do a good job cleaning the seaweed. - Timeshare salespeople. If you're not looking for one, then be very careful. We had someone take us to a room in the main lobby after we checked in and at first, sounded like a tour guide, and told us of an opportunity to get resort credits. The catch was the 90 minute presentation we would have to go to...of course we didn't. Notes for 1st Timers: - Tipping wasn't required, but I brought a lot $1 and $5 bills. I loved tipping them because of the great service and they really appreciate it. It goes a long way over there. I usually gave $1-3 for coffee, room service, buffets, $5-10 for lunch/dinner. - If you're by the pool/bar and really want attentive service, tip your waiter $5-10 beforehand and you'll get a steady flow of drinks. - Once you check in, call and make reservations at the restaurants you want to go to. They fill up very fast. - The resort is massive. You'll likely be taking a golf cart everywhere you go. Give yourself some extra time if you need to go somewhere. Read less
Image of the Tripadvisor rating Overal great resort

Jul 4, 2022 jodyd827 New York City, New York

My family and I had a great time in this resort. The service was great. Rooms were clean. Lots of activities and entertainment. The water park was great. The food was a hit or miss but that’s expected from an all inclusive. My only real complaint is the smell around the resort. In certain places there’s a horrible sewer smell. I think it’s being… Read more
My family and I had a great time in this resort. The service was great. Rooms were clean. Lots of activities and entertainment. The water park was great. The food was a hit or miss but that’s expected from an all inclusive. My only real complaint is the smell around the resort. In certain places there’s a horrible sewer smell. I think it’s being addressed as a saw many ponds drained out. Suggestions- kids club should have more activities for the kid’s. Other resorts keeps the kiddos busy all day with jammed packed activities. They don’t do much with them here. And the reserved spots in the theatre for diamond members. I would understand a few rolls but reserving all the middle seats for diamond members seems unfair. Some ppl would get there early just to reserve some seat and could not get a good seat meanwhile the diamond members would get there mid show. Must won’t even show up. Made us feel like third class. Overall great resort. Read less