Moon Palace The Grand Cancun

Cancun, Mexico

Virgin rating

Wellness pool
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars
Wellness pool
A video preview image
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all 11 restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, and sizzling steakhouse classics among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, bathrobes, slippers, and CHI® hairdryer and straighteners. 

Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.

Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults.

Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people. 

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults. 

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfas and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Arrecifes (Brazilian steakhouse, open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Triple ProFlow® Wave Simulator. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Complimentary WiFi access. Pool concierge. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge. 

Latest travel advice

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (11130)
  • Very good (750)
  • Average (360)
  • Poor (173)
  • Terrible (303)
Image of the Tripadvisor rating This is my 3rd visit to the Grand

Dec 5, 2023 Escape57826750253 March, United Kingdom

So 1 week into a 3 week stay and so far I’ve been very disappointed with the quality of customer service and attention to detail that I have experienced in the past, it seems to me that if you are not a fully signed up member you are not getting the best service, they are pushing the Diamond Elite Membership hard and have a lot more Elite areas… Read more
So 1 week into a 3 week stay and so far I’ve been very disappointed with the quality of customer service and attention to detail that I have experienced in the past, it seems to me that if you are not a fully signed up member you are not getting the best service, they are pushing the Diamond Elite Membership hard and have a lot more Elite areas now than in my previous visits, would I join this club no it’s not for me personally, so would I pay the very high price to stay here again probably not. On a finishing note the staff here are great but it seems like there have been cuts in numbers ie the last time I was here I remember at least 4 staff serving drinks on the beach and never having to wait for a drink, today there is 1 waitress, whilst I’m on the subject of the beach I’ve also noticed the beach beds are now a lot closer together where in previous visits it’s been more spaced out so you get a bit of privacy, the none elite beds around the pools also don’t have the cushions it’s little things like that that’s putting me of ever coming here again. Read less
Image of the Tripadvisor rating Booking Credit was Taken from Us

Dec 4, 2023 Concerned777_777

We are Palace Premier and Palace Elite members. In March of 2019, we booked a trip to The Grand. There was a booking credit of $211.12 as we overpaid due to an error on their part. We asked to have those funds refunded to us. They said not to worry as it is like cash and never expires. I inquired about the booking credit again in March of 2023… Read more
We are Palace Premier and Palace Elite members. In March of 2019, we booked a trip to The Grand. There was a booking credit of $211.12 as we overpaid due to an error on their part. We asked to have those funds refunded to us. They said not to worry as it is like cash and never expires. I inquired about the booking credit again in March of 2023 when we were at The Grand and we were told the same. Recently, I booked a trip for June of 2024 and their portal gave me the option of using my booking credit. I chose that option and then was called today saying that the booking credit expired. They told me TODAY that it expires in 3 years. That is a total contradiction to what we were told several times. Also, if it had expired, why was it still in their portal to be used? We have always loved the Palace Resorts and have taken many friends and promoted their brand. THIS IS THEIR WAY OF THANKING US? We are hard-working, honest people and are saddened and angry the way we are being treated. We (and our children's families) would be spending thousands of dollars the rest of our lives using our membership at their resorts, but they would prefer to take our $211.12 instead. Read less
Image of the Tripadvisor rating Great workers at the Grand

Dec 3, 2023 Megan I

Jose Macario at the Water Park took very good care of us, getting food and drinks and being very outgoing and friendly. Great guy! Rocio in the Diamond lounge made wonderful lattes and was super pleasant and sweet. Salvatore was a very giving butler who made sure our needs were taken care of.
Image of the Tripadvisor rating How to connect your in too Chromecast

Dec 1, 2023 Ludger P

I spent a lot of time in hotels and this is the worst! I tried to get Netflix on my hotel screen which is normally a 3 minute undertaking. I am so frustrated about this as I can’t make it work and they somehow want me to spend big money on this. It looks like a scam. You need a phd in something to make it work but I couldn’t do it. None of… Read more
I spent a lot of time in hotels and this is the worst! I tried to get Netflix on my hotel screen which is normally a 3 minute undertaking. I am so frustrated about this as I can’t make it work and they somehow want me to spend big money on this. It looks like a scam. You need a phd in something to make it work but I couldn’t do it. None of what they proposed to make this work worked and it is just a waste of time. That is not how one should spend time in a hotel room. Read less
Image of the Tripadvisor rating Nothing Grand!

Dec 1, 2023 Paul R

There is nothing grand about this run down resort! We originally were put in the infamous building 94! The one with the wretched sewer smell. The front desk and guest relations staff are rude and unhelpful. I have yet to see a single piece of furniture that doesn’t have tears or stains all over it. The overall cleanliness of this resort is awful.… Read more
There is nothing grand about this run down resort! We originally were put in the infamous building 94! The one with the wretched sewer smell. The front desk and guest relations staff are rude and unhelpful. I have yet to see a single piece of furniture that doesn’t have tears or stains all over it. The overall cleanliness of this resort is awful. The first night there was vomit in the front lobby hall and staff just walks right by it. This resort is by far the worst that my family and I have ever traveled to. They only care about getting you to purchase an interest in their new resort in Punta Cana and will pretty much bother you the entire time to do so. Our “concierge” decided that an 8am phone call our first day was a good idea! The only staff here that are helpful or friendly are the pool staff and bell boys who even told us that they don’t know how people can stay in the 94 building because of the stench! Pretty sad our family was looking forward to this trip. I feel deceived by their creative way of taking pictures. It is not at all how they portray it online. Read less