Moon Palace The Grand Cancun

Cancun, Mexico

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth. And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all 11 restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, and sizzling steakhouse classics among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,316 rooms and suites. All with a furnished balcony, air-conditioning, smart TV, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) and liquor dispenser. Bathrooms have double whirlpool tubs and private bath and shower with designer toiletries. Grand Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

 

All Inclusive of: buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea/coffee. Snacks at set times.

Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Swim-Up Suites with direct pool access and 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Family Deluxe Rooms offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games, L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. 

Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults. 

11 restaurants offering a wide choice of cuisines from French, Lebanese, Italian and Mexican. 13 bars including 5 swim-up bars. 24-hour room service.

Nightly shows. Unique Day Club (adult-only pool bar) and Unique Night Club* (Monday, Wednesday and Friday).

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley. The Playroom (kids' club with mini golf, a 3-floor labyrinth, arcade, bumper cars, laser maze and much more. The upper floor is for children aged 4-7 years old and the ground floor is aimed at 8-17 years old). Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savory snacks. Bike rentals. Jack Nicklaus Signature Golf Course nearby*.

Pool concierge. Complimentary WiFi.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge. 

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Rating summary

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  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
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Traveller rating

  • Excellent (9967)
  • Very good (613)
  • Average (233)
  • Poor (78)
  • Terrible (117)
Image of the Tripadvisor rating Mixed Bag

Sep 23, 2021 BronxBarbie Bronx, New York

I write this as a cruise addict needing a vacation. At the time (April 2021), cruises were not up and running yet but I could not stay in the house especially with my child’s Easter break coming up. I picked this place based on the great reviews and overall it was a good vacation but I left disappointed. Pros: -Beautiful Hotel and common… Read more
I write this as a cruise addict needing a vacation. At the time (April 2021), cruises were not up and running yet but I could not stay in the house especially with my child’s Easter break coming up. I picked this place based on the great reviews and overall it was a good vacation but I left disappointed. Pros: -Beautiful Hotel and common areas -Covid testing on site with fast results -Nice staff -Daily entertainment -Water Park/Lazy River -Kid Play area/variety of kid activities -Some of the most beautiful bathrooms I have ever been in I am not too sure about the current requirements but when I went, you needed a negative Covid test 3 days before your flight. The testing area was located right in the conference room/business area. We received the results in about 15 minutes. There was some kind of nightly show/entertainment which was good and bad because guess where the half of the hotel was at 8pm? I was in the lazy river so much with my little one that I grew fish scales. She still talks about the lazy river. The kid area had lots of fun games and activities like bumper cars and obstacle courses. I think my child was too old for the day care area (up to 5 years old?) but it was fine. Try the mirror maze. Cons: -Housekeeping only done in mornings. -The Grand Buffet is not grand. -No ice cream at the water park -Hard to get chairs by pool areas -Have to travel great distances for late night snacks -Limited room service snack menu -Never got a reservation at the Steakhouse -Slow service at restaurants -TERRIBLE DRINKS -Kid friendly meals are hard to come by -Water slides have height requirements even for adults As a cruiser, I am just not used to having to wait for golf carts to help zip around the resort but you really need them because this place is huge. So grabbing late night snacks was a hassle. You could not take a cup of coffee back to the room because you would spill it all over on the golf cart on the way back. The food was the most disappointing aspect of all. The food I came across was just meh. I expected to be wowed. Plus I was surprised of the lack of “kid-friendly” foods such as chicken nuggets, pizza or hamburgers. The restaurants only had apple juice in the mornings and only sodas for the rest of the day. I didn’t like the fact that my child had to drink soda. If your child loves tacos, this is the place for you. Going back to the snacks, sometimes, this place is just too fancy. There was no cookies or brownies. Other than macaroons from what I can remember, nothing to eat while walking around the resort. As for the water park, how are you going to have all vacationers roasting in the sun and not have ice cream as a poolside treat? Another disappointment was that I was never able to obtain a reservation at JC Steakhouse. I had to call at 10am in the morning and the phone lines would be jammed. I have a sneaky suspicion that because I did not invest in the place long term that I was not able to book anything. On the flip side, who would have thought that the best meal was at the Lebanese restaurant with belly dancers as the entertainment? Mexico should be ashamed for the terrible drinks they served. It must be the cheap stuff. I had about 3 drinks over 5 days and I just couldn’t do it anymore. I was never so sober from a vacation in my life. I am 4’9 and weigh a lot and I was still not allowed to go on the water slides. They should build an actual water slide that kids can go on I am also used to having turned down service after I come in from my nightly activities (because I am on vacation after all). Luckily, before I went on my trip, I read about all the hard sells for timeshares and just did not pick up the phone or even entertain these people. I just put the hand up and said no. Conclusion: Lower the expectations. It helps if your group loves Mexican food. Don’t be short if you want to enjoy the water slides and expect to get the subpar treatment if you don’t sign up for a tour/presentation for a timeshare. Not the worst time but for the price, it could have been better. Read less
Image of the Tripadvisor rating Aug 2021 DESTINATION WEDDING REVIEW!!!

Sep 22, 2021 180lesterp Chicago

First of all Lizet did a tremendous job! We initially had 3 resorts (Palace Playacar, Hyatt Ziva, Dream Riviera Maya) and we did a wedding preview of these 3 resorts at the peak of Covid in July 2020. With Cancun and the resorts re-opening, Palace also did but Playacsr wasn't open. Lizet knew Playacar wasn't open as of yet but she managed to… Read more
First of all Lizet did a tremendous job! We initially had 3 resorts (Palace Playacar, Hyatt Ziva, Dream Riviera Maya) and we did a wedding preview of these 3 resorts at the peak of Covid in July 2020. With Cancun and the resorts re-opening, Palace also did but Playacsr wasn't open. Lizet knew Playacar wasn't open as of yet but she managed to arrange a special visit for us to check it out. She also toured us around The Grand and eventually persuaded us to put The Grand as part of our options so we kept an open mind and threw The Grand as one of our options. Palace was the 1st resort we saw along with Ziva and Dreams to follow. The preview that Lizet provided sustained our thoughts and it was The Grand that we ended up choosing! Lizet dealt with a lot of challenges with us, but was always very calm and always looked to help! At the end the wedding was executed wonderfully! All the events exceeded ourimagination and all our guests loved the ceremony along with all the events including:Welcome Party, Mayan Ceremony, Symbolic Ceremony, Cocktail, Reception, and After party. I have already been on FB recommending her and we feel have also gained a friend at Palace with her since we've communicated for about a year! Lizet will always have a special part in our wedding and we're truly grateful for all that she has done! Also special shot out to the following staff members. We’ll do better with last names, but hopefully they get recognition: Edgar Gomez. -helped with resort credits at check-in Paola-helped with bookings at check-in Susana-Day club Jesus-Day club Luis-Day club Miguel-at the pool Isabel at front checkin Gabriella noble manicure Marianna-public relations Staff at our Wedding/after party: Paulino Enrique Oscar Carlos H Jesus Darío Leiver We did hire 3rd party for the following: DJ/MC/Dance floor services: Uno Audiovisual: Luca (owner), DJ Franco and MC Aldo. Fabulous crew and a reason wire they’re 5 stars on Wedding Wire! They have competitive pricing and will work with you so please consider them as an option! Photography/Videography/Drone: Pixan Photography: Vincent and his team are solid! Another Wedding Wire 5 star group! Personable and competitive pricing! You will not regret! Food: We chose the BBQ buffet for our Welcome party and International buffet for our Wedding Reception...and made several allowed changes. Food was great!!! Everyone also LOVED the hors d'oeuvres for the cocktail reception! We did have some negative experiences, but didn’t affect our 5 star review of everything else above. We’re members so hoping they use that as positive criticism and can correct some things. I know there’s been a ton of staff movement, along with new hires. Regarding Reservations/Booking, In bookings they were responsible for our room block and bookings. We don't like to leave bad reviews, but because bookings, our resort credit and member perks for our guests were such a mess, we spent so much time helping our guests check in that we didn't get to enjoy ourselves. Instead of enjoying the process of getting ready for our wedding we found ourselves being upset. They misinformed us about the referrals for our membership, lost our wedding block contract, our main guy was out sick for almost 2 weeks with less than a month of our wedding and it was so difficult to reach anyone to help us with bookings, certain reservations took weeks to confirm, they never responded to emails. Lizet our wedding coordinator tried reaching out to them several times and often she would never hear back until we kept trying to call them back. Needless to say, I would say to make sure you’re on top of everything. We were on top of everything and they were still so many mis-haps. They made our whole experience very frustrating, but we found ways to balance that out so it wouldn’t get to us! Overall, despite that huge set-back, I still give Palace Five Stars for all that they do and know they will make corrections. Pre-covid, they were on-point and a majority of our guests are looking to come back with us! Some other info for those having a wedding at Palace: We travelled with 94 guests (family/friends) Most guests stayed 3-7 nights Weather was hot during this time, but manageable Seaweed or hurricane wasn't an issue for us during our stay (The Grand/Moon Palace still isn't the place to go for water, but we took a daytrip to Sun Palace for that) Read less
Image of the Tripadvisor rating First Vacation Since Covid

Sep 22, 2021 budzik2016 Pittsburgh, Pennsylvania

August 28 – September 4, 2021, Trip Review. Another fabulous vacation at The Grand. We have been Palace members for over 20 years and this was our first trip back since COVID. Let me assure you that while at the resort, we felt very safe and secure. While guests were required to wear masks anywhere indoors (except while dining at the… Read more
August 28 – September 4, 2021, Trip Review. Another fabulous vacation at The Grand. We have been Palace members for over 20 years and this was our first trip back since COVID. Let me assure you that while at the resort, we felt very safe and secure. While guests were required to wear masks anywhere indoors (except while dining at the restaurants), the staff were required to wear masks everywhere on the resort, indoors as well as outdoors! Additionally, hand sanitizer was provided when entering any restaurant, or while stepping up to any of the buffets. We truly felt comfortable at the resort due to these safety procedures. Additionally, the ease of obtaining the Covid test for our return home was a great relief. The staff was professional and very efficient. That whole process, from having the swab administered to getting the test results took very little time away from our vacation. Great Job, Palace! We wanted to give a special shout out to our reservation agent, Abraham Flores Carranza. We have requested him when making reservations for the last few years, and he never fails us. He always understands our concerns and strives to address them for us. An exceptional agent! Our neighbors, who have visited the Grand with us in the past, made this trip with us. They were celebrating their 50th wedding anniversary. Irais Castro, our Diamond Concierge, provided a beautiful surprise arranging for their room to be decorated and providing them a bottle of champagne. They really appreciated it! Maximo, our transport driver, collected us at the airport and took us to the resort quickly and efficiently. He was very courteous and warm and offered us refreshments at the airport before starting our trip to the resort. Nice touch! As we were anxious to get there, He made the trip go very quickly. Our Diamond Concierge, Irais Castro, greeted us warmly as always and checked us in efficiently. Since we hadn’t seen her for almost two years, she allowed some time for us to catch up. Irais was always cheerful and professional as she worked to meet our needs. She couldn’t have been more helpful. The Pool Concierges were excellent as always. At the Diamond Elite Pool, Carlos, Antonio, Miquel, and Alfredo took wonderful care of us during our stay. Each day they prepared our cabanas and lounges and stopped by often to see if we needed anything. Carlos, we learned, was a former bartender. So if we wanted something special, he was our man! He was able to answer questions about any special cocktails we were considering. Additionally, Israel, Anel, and Viviana also stopped by to say hello. It was so nice seeing some of our old friends! The waitstaff at the pools was also exceptional. Jasinto, Amelia, and Maradana made sure we had everything we wanted. Nothing was too much trouble for them. Excellent job! New on this trip was the drink cart that made the rounds at the pools. Frayli made the absolute best customized Margaritas and Mojitos. We really enjoyed him and his extraordinary cocktails, and looked forward to his daily visits. The butlers were terrific. Gabriel and Aldryn were exceptional and always available to help us. They worked with us changing reservations and providing transportation when needed. They often stopped by the pool to check on us. Excellent service was always provided in a most cordial and caring way. We wanted for nothing. At the Spa at the Grand, the services provided were superb. Glenda Solano provided a wonderful mani-pedi for Dorie. Sandra provided the mani-pedi for Fran. All services were provided in a professional gracious, warm, and friendly manner. We always look forward to the spa services when we come. Back massages were also provided. Our neighbors raved about the Holistic Massages they received. The Transportation Team was exceptional also. We often called upon them to get us to the lobby or to restaurants as we needed. Our friend Florenzio was often available during our stay. Always, they all were cheerful, courteous, professional, and sometimes entertaining, delivering us safely to our destinations. Excellent Work, and very much appreciated!! Breakfast: At the Caribeno, due to Covid, only alacart ordering was available from a menu. The food, while a bit more limited, was still wonderful. The selections available were more than adequate. Jacqueline and Raymundo made sure we had everything we needed. All were excellent. At the Grand Buffet, their full buffet was available. To assure safety, access to the food area was restricted such that you had to wear a mask and sanitize your hands each time you entered. But the food variety and preparation was as wonderful as ever. In addition to the omelet bar, they had added a burrito/enchilada bar, a really nice addition! While there, Arturo, Axel, and Carolina provided us with wonderful service. We really enjoyed breakfast there. Lunch: This trip provided a really memorable experience for us. Carlos, our pool concierge, heard that we liked empanadas, and let the folks at the Grill know. Carolina, the Grill Manager during lunch, and Jazz (her manager we believe) approached us at the pool and asked us if they could make arrangements for a special lunch for us at the Grill. They arranged with the Chef at Cusco to make empanadas especially for us. Carolina and Natalie at the Grill served them to us for lunch on two occasions, along with special cocktails. How absolutely wonderful. The food was absolutely terrific. A variety of empanadas were prepared and each one was better than the next! Kudos to all of you! This was really special for all of us and, while totally unexpected, it was so very much appreciated. We often ate lunch at the pool. Jasinto, Amelia, and Maradana frequently brought us food to our cabana. The food was always delicious, and the service always warm and cheerful. Simply outstanding! We also wanted to give a special mention to the chef at the brick pizza oven at Caribeno. We visited him often and his pizzas were always terrific! Dinner: Our first night, we went to JC Steakhouse. The manager Samuel came to our table to address Dorie’s food allergies. Our friend Ernesto, our waiter, made wonderful food recommendations and provided our favorite wines. The food and service were exceptional as always. A simply wonderful evening. At Arrecifes, Hermes, our waiter greeted us. Chef Erik, our friend, came over and spent a few minutes catching up and then made recommendations to address Dorie’s food allergies. Andres, our Somalia, provided our favorite wines for dinner. The food, wines, and the service were absolutely terrific. This has consistently been one of our favorite restaurants. Another great meal and great evening. At Tavola, Luis provided wonderful service for us. We met the manager, Aida, who checked in to see that Dorie’s allergies were addressed. Somalia Roberto Avonse provided our favorite wines. The desert, Bomboloni, the fresh cream filled doughnuts, were simply outstanding! Terrific meal with terrific, warm, gracious, and friendly service. At La Gondola, Marvin and Javier provided excellent table service. Somalia Alexandra provided wonderful wines for us. Again, the food was terrific and we had a wonderful and memorable evening. We had dinner at the Grill on two occasions. During the first, our Hostess Susana, cheerfully seated us and we were immediately greeted by another friend, Guillermo, the manager. After catching up, Augusto and Yamir tended to our needs providing excellent recommendations as well as impeccable table service. Chefs Francisco and Alberto made for us what could only be described as the best steak we ever had! Simply amazing! We were so impressed we decided to return. On our second visit, again we were cheerfully greeted and seated by Susana. Again, Guillermo visited with us, and Augusto and Yamir provide terrific table service. On this occasion, our Somalia Martin provided our favorite wines. Chef Alexander did not disappoint making us yet another fabulous steak. Two really exceptional dinners. The Grill is quickly become one of our favorites. At Los Caporales. Margherita, the manager was very welcoming. Our waiter, Ferneli, provided great food recommendations as well as first rate service. Somalia Jose provided us our favorite wine to accent the meal. Our friends, who were celebrating their 50th anniversary, were very warmly serenaded by the entertainers there. What a special evening for all of us. Great food and great friends made very special by the staff here! A rather magical evening we’ll not soon forget. All in all, another terrific, memorable, and safe vacation, this time with friends. The warm, friendly, gracious staff always make us feel very special and go out of their way to assure a wonderful stay. Our friends, while somewhat embarrassed, enjoyed the celebrations and recognition of their anniversary. The entire staff does a simply awesome job! All of their efforts were truly and greatly appreciated by all of us. As we have been coming to the Moon Palace for over twenty years, we consider all the staff members, old and new, part of our “Palace Family”, and look forward to seeing them on our next visit! Fran and Dorie Budzik Read less
Image of the Tripadvisor rating La Cantina and Casa Mia

Sep 21, 2021 658eric Cancun, Mexico

Everyone was so polite! So informative about each item on the menu. Our food was great! It was one of the best experiences I’ve ever had at a restaurant. The team involved in our experience was Mixtzia, Francisco, Damian, Pedro, Chef Diego, and the great manager Angelica who took care of us. Our drinks were also amazing. I got a strawberry… Read more
Everyone was so polite! So informative about each item on the menu. Our food was great! It was one of the best experiences I’ve ever had at a restaurant. The team involved in our experience was Mixtzia, Francisco, Damian, Pedro, Chef Diego, and the great manager Angelica who took care of us. Our drinks were also amazing. I got a strawberry mojito. Thanks to Jose the bartender! Read less
Image of the Tripadvisor rating Great Food!

Sep 21, 2021 RayMarq101 Cancun, Mexico

Just had the best experience at La Cantina! Very knowledgeable staff with kind warming hearts that go out their way to give you the best experience. From the time we checked in to the time we sat down we were greeted with familiar staff from the restaurant Casa Mia. Was very happy to have the same staff serve us. They even helped me with my… Read more
Just had the best experience at La Cantina! Very knowledgeable staff with kind warming hearts that go out their way to give you the best experience. From the time we checked in to the time we sat down we were greeted with familiar staff from the restaurant Casa Mia. Was very happy to have the same staff serve us. They even helped me with my lactose intolerant diet and made changes for me! The food was unbelievable I ordered the seafood mochete. Wow was it great! Fiancé ordered the shrimp tacos and loved them. Thank you so much Angelica for your great hospitality and managing a great restaurant. To the staff Mixtzin, Francisco, Damian, Pedro thank you for giving us two wonderful nights of great food and service. Thanks for taking our pics when we asked so we can keep this memory forever! And Chef Diego you are very talented and great chef! Two very great restaurants with amazing staff and delicious food from a great chef. Great management hospitality! What more could you ask for? Oh and before i forget the bartender Jose wow hands of gold with the margaritas i had! Keep them coming! Thanks again guys! -Raymond and Eric Straw Read less