Oleo Cancun Playa

Cancun, Mexico

The hotel

Using minimalism to maximum effect, the sculptural ice-white architecture and matching monochrome interiors of Óleo Cancún Playa give it a calm chicness that’s a far cry from the buzz and colour of your setting — right at the start of the famously vibrant Cancún Hotel Zone. The dedication to ‘white’ is only really interrupted by flashes of blue — homage to the sea and surf just steps from the hotel. Overlooking the beach, the infinity pool adds a touch more turquoise, with the pool bar’s tropical-inspired cocktails adding their own shots of colour. The styling may be minimalist, but the features aren’t. You’ve got spa treatments, complimentary WiFi, an art workshop, and restaurant menus that take you from Japan to Mexico and Peru, with stops on the way for comfort food, international favourites, and bakery treats served up with Starbucks™ coffee.

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Families
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Located in the Cancun Hotel Zone, on a ribbon of shoreline tucked between the Caribbean and Nichupte Lagoon. A short distance from major shopping centres, restaurants and entertainment. Transfer time from airport: 15 minutes.

Hotel information

180 deluxe rooms and suites. All with air-conditioning, TV with HD channels, direct dial telephone, mini-bar refreshed daily with soft drinks, water and juices, WiFi access, 24-hour room service, spacious bathrooms with premium amenities and hairdryer. Some rooms feature a private balcony. Standard Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. 

All Inclusive of: all meals, drinks and snacks. All activities above unless otherwise stated.

Superior Sunset Rooms overlook the Caribbean Sea and the Nichupté lagoon with 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Superior Ocean Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. 

Junior Suite Sunset Rooms feature stunning views across the picture perfect Nichupté Lagoon from the private balcony, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children.

Azul (Mexican cuisine, buffet, open 6:30am–11:30am for breakfast and 5:30pm–10:00pm for dinner), Almar (Mediterranean cuisine), Hakka (Asian cuisine, Temaki and Sushi), El Botanero (snack bar and finger food). Brown Bag (coffees and baked goods). El Lobby Bar and Pool Bar.

3 swimming pools including an infinity pool. Spa*, wellness and fitness centre with saunas, steam rooms, and whirlpools. Painting classes for children and adults. Tennis court. Complimentary non-motorised water sports are provided in the Aquaworld Marina.

Complimentary WiFi access. Concierge service. Laundry/dry-cleaning*. Sundries shop.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1122)
  • Very good (310)
  • Average (117)
  • Poor (46)
  • Terrible (49)
Image of the Tripadvisor rating Carlitos from entertainment staff AMAZING 10 STARS

Jul 26, 2021 artemv778

Carlitos from entertainment staff was amazing very friendly and very fun to be with! He shoes us around and helped us find everything and made everything very easy and the best THANK YOU SO MUCH! 10 STARS!!
Image of the Tripadvisor rating Oleo Cancun Playa hotel Azul restaurant

Jul 23, 2021 R3643QDricardov

Really good food and service was exceptional. We had four different waiters and waitresses and all four were really attentive to our table. We want to recognize these employees that waited on us. Iliana, Yeseli, Jose and Dulce thank you all so much for your exceptional service. 👍🏻
Image of the Tripadvisor rating Very disappointed

Jul 21, 2021 fabulousfabio2000 Mexico City, Mexico

I’ll start with the positive: the room was clean, spacious and beautiful, once I managed to get there despite the broken elevators and got past the piles of dirty laundry and rotting food in the hallway. I literally had to wait twenty minutes for my turn to get into the elevator. The service elevators were broken too, so the only available… Read more
I’ll start with the positive: the room was clean, spacious and beautiful, once I managed to get there despite the broken elevators and got past the piles of dirty laundry and rotting food in the hallway. I literally had to wait twenty minutes for my turn to get into the elevator. The service elevators were broken too, so the only available elevator had to be used by the staff as well of course. The food is mediocre, the buffet is not Covid safe, the sit down restaurants are practically impossibly to get into, the check-in was slow and I didn’t get most of the extras I had paid for, the “upgraded bath amenities”, for which I also paid a premium, were horrible, and didn’t even include a shower gel, only bar soap. The reception works like a Mexican bank: of the 8 employees, 2 wander around aimlessly, 2 sit at their desk with a blank stare on their face carefully avoiding to acknowledge the presence of waiting customers, 2 are busy with everything but their customers and only 2 actually work for you. They made me wait so long at check-out that I was going to miss my transportation to the airport, I eventually had to be rude, walk up to the desk and say ‘Look I am leaving whether you check me out or not.’ The brilliant manager gracefully offered a late checkout when I complained, except it didn’t register and they called me because I hadn’t vacated the room at the normal time. It blows my mind that the coffee bar and the 2 sit down restaurants close once a week, thus further reducing the offer, what were they thinking? The place has potential but it needs a major overhaul on all fronts. Read less
Image of the Tripadvisor rating Very nice all inclusive resort on the beach in Cancun

Jul 19, 2021 JoeSuch Miami, Florida

We really enjoyed our stay at the OLEO. First, the food was good - which is so important with all inclusive resorts. Also, the staff was good, all around - from check-in to the bartenders to the servers. The location is very nice, right on the beach. The swim-up bar was cool. Not super far (but not too close) from the airport, unlike other… Read more
We really enjoyed our stay at the OLEO. First, the food was good - which is so important with all inclusive resorts. Also, the staff was good, all around - from check-in to the bartenders to the servers. The location is very nice, right on the beach. The swim-up bar was cool. Not super far (but not too close) from the airport, unlike other areas of Cancun. Free Covid-19 tests right at the resort were very convenient, as that was needed to return to the USA. It is a smaller sized resort but we liked that. Read less
Image of the Tripadvisor rating Just some helpful things to point out

Jul 16, 2021 mariesWS

Overall we had a good time, the staff were helpful and kind, the resort is aesthetically beautiful and convenient. Just some things worth pointing out that I would’ve like to have known The standard ocean front room had two double beds and no balcony, it was very small for two individuals staying together, perhaps okay for couples or child… Read more
Overall we had a good time, the staff were helpful and kind, the resort is aesthetically beautiful and convenient. Just some things worth pointing out that I would’ve like to have known The standard ocean front room had two double beds and no balcony, it was very small for two individuals staying together, perhaps okay for couples or child siblings. As you can see from pictures the view was beautiful though. We asked to change rooms for a balcony and got a much bigger room with a sofa, which was really nice of the staff to do so. There is a seaweed problem in Cancun in the summer months, it can smell and look ugly but the hotel did try its best to rake it over every morning which I didn’t see other hotels doing. The buffet is very catered to Mexican food, food wasn’t labelled so I had no idea what things were to even want to try them. The breakfast at the buffet was good however and did have options I knew and liked, though some things on the menu seemed ‘secret’ and you had to ask for them from the back, such as bacon, certain eggs ect. A lot of things were lost in translation with our room service orders, I wouldn’t normally comment on this but it did happen about 5+ times where we would receive something completely different. Which was weird cause staff spoke good english other than this. The bus stops outside the hotel and is only 12 pesos, it takes you up to and past coco bongo and past some malls and nice restaurants. There is also a convenience store outside the hotel + a nice restaurant on the lake called Navios. The pretty pool with the tap, shown in most pics, is the spa pool, you had to pay to access it for 40 mins I think? it was relatively expensive so it’s something I’d only do once or twice max on the stay. Al Mar has really good reviews on here, it’s certainly catered to feel like an upscale restaurant. It was a nice experience but a very small menu with quite specific options. Also tiny portions but that didn’t bother me. The snacks bar we used most days for lunch and it had nice options like chicken wings and fries, burger, hot dog + obviously speaking as a western food eater, the chicken sandwich and tres leches cake on the room service menu, I’d recommend most. They did of course offer nachos and tacos on the menu which I do typically enjoy but didn’t like it here, but maybe I’m just picky We got a good deal on this hotel as it was a package with our airline, but for the prices I’ve seen per day on here I don’t think I would’ve paid that considering there are much bigger resorts for the same price on the hotel strip Read less