Oleo Cancun Playa

Cancun, Mexico

The hotel

Using minimalism to maximum effect, the sculptural ice-white architecture and matching monochrome interiors of Óleo Cancún Playa give it a calm chicness that’s a far cry from the buzz and colour of your setting — right at the start of the famously vibrant Cancún Hotel Zone. The dedication to ‘white’ is only really interrupted by flashes of blue — homage to the sea and surf just steps from the hotel. Overlooking the beach, the infinity pool adds a touch more turquoise, with the pool bar’s tropical-inspired cocktails adding their own shots of colour. The styling may be minimalist, but the features aren’t. You’ve got spa treatments, complimentary WiFi, an art workshop, and restaurant menus that take you from Japan to Mexico and Peru, with stops on the way for comfort food, international favourites, and bakery treats served up with Starbucks™ coffee.

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Located in the Cancun Hotel Zone, on a ribbon of shoreline tucked between the Caribbean and Nichupte Lagoon. A short distance from major shopping centres, restaurants and entertainment. Transfer time from airport: 15 minutes.

Hotel information

180 deluxe rooms and suites. All with air-conditioning, TV with HD channels, direct dial telephone, mini-bar refreshed daily with soft drinks, water and juices, WiFi access, 24-hour room service, spacious bathrooms with premium amenities and hairdryer. Some rooms feature a private balcony. Standard Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. 

All Inclusive of: All meals, drinks and snacks. All activities above unless otherwise stated.

Superior Sunset Rooms offer uninterrupted views of Nichupté Lagoon, with 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. 

Superior Ocean Front Rooms with 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. 

Junior Suite Sunset Rooms feature stunning views across the picture perfect Nichupté Lagoon from the private balcony, with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. 

Junior Suite Ocean Front Rooms offer panoramic views of the Caribbean Sea, facing one of the world's biggest coral reefs, with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Azul (Mexican cuisine, buffet, late night snacks from 11:00pm-6:00am), Almar (Mexican-Peruvian fusion cuisine), Hakka (Asian cuisine, Temaki and Sushi), El Botanero (snack bar and finger food). Brown Bag (coffees and baked goods). El Lobby Bar and Pool Bar.

2 swimming pools including an infinity pool. Spa*, wellness and fitness centre with saunas, steam rooms, whirlpools and fitness classes. Painting classes for children and adults.

Complimentary WiFi access. Concierge service. Laundry/dry-cleaning*. Sundries shop.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (741)
  • Very good (218)
  • Average (81)
  • Poor (26)
  • Terrible (31)
Image of the Tripadvisor rating Amazing

Nov 13, 2019 GoPlaces589898

We had such an amazing stay at the ÓLEO It was well worth it! Beautiful,clean, very friendly and helpful staff Shout out to the staff in the front desk And in Mediterranean restaurant I can’t remember your names but you was helpful and that restaurant was amazing Order the quail as an appetizer you will not be disappointed!!! And shout out to… Read more
We had such an amazing stay at the ÓLEO It was well worth it! Beautiful,clean, very friendly and helpful staff Shout out to the staff in the front desk And in Mediterranean restaurant I can’t remember your names but you was helpful and that restaurant was amazing Order the quail as an appetizer you will not be disappointed!!! And shout out to the staff at the Azul restaurant who did give me their names Paola Garcia Iliana Dolce Yeslil Blasts Jose Manuel Y’all are such sweet people in this restaurant they have many varieties of food And they have different themes every night Next to the Starbucks they have entertainment ever night Spanish dancers and instruments They have a gift shop that has good prices for souvenirs The pool is nice with a bar And snack bar The beach is beautiful and the sand is nice I got to sea baby sea turtles hatch that was cool Overall I enjoyed my stay at the ÓLEO Read less
Image of the Tripadvisor rating Oleo Visit November

Nov 11, 2019 jamies241

Overall a great stay where the staff couldn’t do anymore to help you. We didn’t arrive until midnight and felt the check in process needs to remain consistent appreciate we arrived late so energy may have lower but compared to check ins in the day there they felt warmer and friendlier. We did tell our check in team member it was our anniversary… Read more
Overall a great stay where the staff couldn’t do anymore to help you. We didn’t arrive until midnight and felt the check in process needs to remain consistent appreciate we arrived late so energy may have lower but compared to check ins in the day there they felt warmer and friendlier. We did tell our check in team member it was our anniversary and prior to our arrival we did try and organise an upgrade but nothing come of those so from an experience Point of view something to look at. Rooms were really good and we loved how big the room was! The staff around the beach area couldn’t do enough for you all so if you are looked after by Job, Rey, William or Gaby then you will have an awesome time! Some tips! -Remember to tip as well and it will be even better! Lots to do around the resort so if you step outside the hotel and grab an R2 bus you can head into town for $1 which is a bargain and lots to do in downtown cancun -you also have choices of the beach with mini teepees to keep you covered when it’s hot - we had a few days of pure Mexican heat and it was hot so make sure you cover up ! -Supermarkets also local and no need for beach towels as they are all provided. There is one in the hotel and two just outside remember Cancun has alcohol licensing laws and the mini bar is just soft drinks so if you like a drink get to the shops before they shut. -restaurants are good and the only one you have to book in advance is the Japanese one - there is an on-site gym which is ok but with the amount of beach you have running outside is a better option - Room service available again remember to tip - Wi fi isn’t great but ok for general browsing - being brits we wanted to stream the premier league games and it wasn’t great - Food is good check out the restaurants around - pool bar is great based on mexican food Overall This is a nice boutique hotel so if you have been to some of the bigger chains it’s nothing like those but more intimate. Would defo come back again if we can. Read less
Image of the Tripadvisor rating A week of serious relaxation

Nov 10, 2019 cazann1958 Ilford, United Kingdom

We had a lovely, week at The Oleo boutique hotel. All staff are friendly and attentive, most notably Victor bringing us food and drinks on the beach and Carlos serving us in the excellent Almar restaurant. The hotel rooms, poolside and beach areas were kept very clean. Highly recommended.
Image of the Tripadvisor rating Such an amazing staff

Nov 10, 2019 AlexandraJamesD Vancouver, Canada

This hotel is not for everyone, but neither is Cancun. It’s a very party forward area and that must be what you’re looking for. I cannot say enough about the staff here, especially Ana Fabiola. I was having a very hard time during our stay and Ana did literally everything in her power to make my stay better. I’m not sure this hotel is for me, as I… Read more
This hotel is not for everyone, but neither is Cancun. It’s a very party forward area and that must be what you’re looking for. I cannot say enough about the staff here, especially Ana Fabiola. I was having a very hard time during our stay and Ana did literally everything in her power to make my stay better. I’m not sure this hotel is for me, as I was looking for a more chill vibe, but their sister hotel (Estudio) where we ended up changing to is spectacular and more our speed. If you are looking for a party with great service - Oleo is for you! If you are looking for something a little more removed from the Cancun chaos, be sure to check out their sister property in Playa Mujeres. It is well worth the extra 30 minute in a cab if you are looking to just CHILL, and not leave the resort. Overall I am very impressed with the Atelier brand. They have the best staff working for them, and I’m happy to return to their hotels in the future. The staff and servers are so kind and friendly. I hope they are treated as well as they treat the guests. Read less
Image of the Tripadvisor rating Small Beach Front Hotel with Friendly Staff

Nov 10, 2019 symerrrr Twickenham, United Kingdom

We recently stayed at the Oleo Cancun Playa for 10 Nights in November 2019, and really enjoyed our stay. The hotel is considerably smaller than lots of the other resorts in Cancun (which is why opted to stay here…). The hotel is around 15km from the airport; as a word of advice book a transfer in advance. We did not and the transfer for a 30km… Read more
We recently stayed at the Oleo Cancun Playa for 10 Nights in November 2019, and really enjoyed our stay. The hotel is considerably smaller than lots of the other resorts in Cancun (which is why opted to stay here…). The hotel is around 15km from the airport; as a word of advice book a transfer in advance. We did not and the transfer for a 30km round trip is very expensive. If you do wish to book a transfer directly at the airport there is only one company “Super Shuttle”; if you pay in Pesos you get a preferential rate as they can put you down as a national. Upon arrival to the hotel you are welcomed with a sugary lemonade welcome drink and cool towel. They’ll ask you if you are here for a special occasion (we were, my birthday) and were upgraded to a suite, a really nice touch! The only slight negative at check-in is the staff try to invite you to view time-share opportunities or to upgrade to their “Ultimar” premium service, something we were not interested in. Edgar was great and told us the local bus routes, restaurant times etc. The keycards are on electronic wristbands - much easier than key cards. Pretty much everyone speaks good English so no need to brush up on any Spanish, but they do appreciate the effort! The suite room we had (1067) had a nice view over the lagoon and was massive. A large king-size bed, table and two chairs, sofa bed coffee table. The mini-bar is stocked with soft-drinks only, but you can easily take drinks to your room from the bar. Some useful touches are the USB ports next to the bed and the coffee making facilities. The bathroom was lovely with fresh towels and shampoo/wash daily, as well as being large enough to have 2 people moving freely. We saw a room that we should have been in (equivalent) and I would definitely recommend upgrading a junior suite, the size difference and better view definitely are worth the uplift in price. There are 4 restaurants on site. The main buffet area which is open for breakfast lunch & dinner. Almar - Mediterranean food, Hakka - Japanese Cuisine and the pool area restaurant. The buffet breakfast is good and wide ranging - the option of freshly made omelettes is a benefit. Lunch and dinner are a little hit and miss. Dinner is themed every evening, Italian/Gala night to name a few. Some nights the food is really good, others a little under-whelming. The pool bar restaurant is simple Mexican food, or burgers/hot-dogs. The food is good, quickly served and can be ordered to your sun-lounger around the pool or on the beach. The food is really good from here…! Hakka we visited once, you have to book for this restaurant. It is Japanese food with Mexican produce. The six course tasting menu is wide-ranging from Sushi to fried seaweed and salmon tartar. We all liked the food without liking all of the food. As it’s part of the all-inclusive package it’s definitely worth a visit. Almar we visited three times in ten days it was so good. You do not need to book, and can just arrive whenever (Almar is closed on Thursdays…). A four course meal with served wine, bread etc. is really nice. The short ribs main is fantastic especially considering it is an all-inclusive restaurant. There are two bars in the hotel, the pool-side bar and main bar. The bar-tenders can make pretty much alcoholic drink and cocktail you can think of. The drinks are the real deal, not knock-offs. E.g. Bacardi, Captain Morgans, Absolut etc. The bar staff are great and work relentlessly. If you’re on the beach or by the pool, the waiters will take your order and bring it to you like clockwork from 10:30 (ish) until around 18:00. The only other food/drink area of note is a slightly strange coffee/ sushi bar. During the day there is a coffee shop/Starbucks that IS NOT included in the all-inclusive plan. That said it is nice to be able to get good quality coffee on site. During the evening this becomes a Sushi Bar. We didn’t visit the Sushi Bar but it never really looked that busy - it’s a little out of the way hidden behind the bar, and considering the lunch buffet and poolside restaurant are open for long Horus it’s not a huge surprise. Finally there is 24 hour room service - we never used it, but it’s nice to know it’s there… We did not use the spa whilst at the Oleo but I did use the gym a couple of times. The gym is small but has a good range of free weights, up to 50lbs, a cable pulley machine, some cardio machines and leg machines. Plenty of enough equipment for a quick workout whilst away. The evening entertainment varies and lasts for around an hour every night by the main bar. From Mexican nights, to string music and we were lucky enough to be away for Dia de los Muertos which resulted in a couple of interesting shows. The pool is not huge, but it is large enough for the amount of hotel guests. There’s a swim-up area to the bar which is normally pretty busy. The pool retains sunlight until around 15:00 but there are people in the pool/by the bar until late in the evening. The beach is stunning; there are plenty of sunbeams and a considerable amount have teepees over them to provide some relief from the sun. There is a partially segregated area for the Ultimar guests - but there is no real difference. The sea is stunning but a little dangerous; the waves are large and there can be quite a large undercurrent. The hotel’s employed lifeguards are pretty vigilant and will make sure you’re between the yellow flags, or not swimming if there are red flags. A real bonus on the beach can be seeing baby turtles - the lifeguard collected around 30 to release later in the day to save from the birds. There are also pelicans in the area which is nice to see. The hotel is well located on the boulevard at KM 19.5. The lively area is at KM 9.5 where Coco Bongos etc. is. This is around a 15-20 minute bus journey. There are bus stops directly outside of the hotel - to get pretty much anywhere touristy or into the centre of Cancun the best buses to catch are the R-1 and R-2. Per person, per ride is around $12pesos, £0.50 roughly. The buses run 24 hours, 7 days a week which is useful if you have a late night. There are also local supermarkets opposite and a great restaurant called Navios (would highly recommend). Check-out was easy, and they allow you to utilise a room to get ready if needed for a later checkout. They’re also more than happy to print boarding passes and confirm transfers on your behalf. The only negative for me at the hotel is noise transfer around the hotel rooms and corridors. We stayed in a room that was adjoining to another via two doors. We had neighbours that went to bed at 3am playing music and woke up at 8am playing music. The hotel did speak to the guests on our behalf but the noise is more a design fault of the hotel. In a similar way the doors seem to slam shut if not actively shut quietly; which can be a little annoying at 6 in the morning. On a more positive note some of the staff were great whilst we stayed at the Oleo: Rey - Cheery and relentless waiter; honestly have never seen someone work harder and I was never left wanting a drink. Enrique - In the pool bar, strong drinks and knew how to make everything Jonathan & Female Bar Tender (Unfortunately I never got her name) in the main bar - Both always worked with a smile on their face. Overall the Oleo is a great little hotel, completely different to the rest of the huge hotel complexes in this area of Cancun. Great beaches, good food and friendly staff are the real highlights here! Read less