Oleo Cancun Playa

Cancun, Mexico

The hotel

Using minimalism to maximum effect, the sculptural ice-white architecture and matching monochrome interiors of Óleo Cancún Playa give it a calm chicness that’s a far cry from the buzz and colour of your setting — right at the start of the famously vibrant Cancún Hotel Zone. The dedication to ‘white’ is only really interrupted by flashes of blue — homage to the sea and surf just steps from the hotel. Overlooking the beach, the infinity pool adds a touch more turquoise, with the pool bar’s tropical-inspired cocktails adding their own shots of colour. The styling may be minimalist, but the features aren’t. You’ve got spa treatments, complimentary WiFi, an art workshop, and restaurant menus that take you from Japan to Mexico and Peru, with stops on the way for comfort food, international favourites, and bakery treats served up with Starbucks™ coffee.

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Families
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Located in the Cancun Hotel Zone, on a ribbon of shoreline tucked between the Caribbean and Nichupte Lagoon. A short distance from major shopping centres, restaurants and entertainment. Transfer time from airport: 15 minutes.

Hotel information

180 deluxe rooms and suites. All with air-conditioning, TV with HD channels, direct dial telephone, mini-bar refreshed daily with soft drinks, water and juices, WiFi access, 24-hour room service, spacious bathrooms with premium amenities and hairdryer. Some rooms feature a private balcony. Standard Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. 

All Inclusive of: all meals, drinks and snacks. All activities above unless otherwise stated.

Superior Sunset Rooms overlook the Caribbean Sea and the Nichupté lagoon with 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Superior Ocean Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. 

Junior Suite Sunset Rooms feature stunning views across the picture perfect Nichupté Lagoon from the private balcony, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children.

Azul (Mexican cuisine, buffet, open 6:30am–11:30am for breakfast and 5:30pm–10:00pm for dinner), Almar (Mediterranean cuisine), Hakka (Asian cuisine, Temaki and Sushi), El Botanero (snack bar and finger food). Brown Bag (coffees and baked goods). El Lobby Bar and Pool Bar.

3 swimming pools including an infinity pool. Spa*, wellness and fitness centre with saunas, steam rooms, and whirlpools. Painting classes for children and adults. Tennis court. Complimentary non-motorised water sports are provided in the Aquaworld Marina.

Complimentary WiFi access. Concierge service. Laundry/dry-cleaning*. Sundries shop.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1210)
  • Very good (319)
  • Average (119)
  • Poor (49)
  • Terrible (56)
Image of the Tripadvisor rating Excellent hotel with maximum comfort, service oriente staff, good food and ocean front views!

Oct 23, 2021 Ross S

Arrived hotel with welcoming drink and smiles and Sydney checking us in quickly, I booked the Inspira Junior Suite Ocean Front and had asked for a higher floor and balcony, Sydney gave us not just a room with balcony but the top floor with ocean front views and lagoon views from the side window, spacious room with very comfortable bed. Noted that… Read more
Arrived hotel with welcoming drink and smiles and Sydney checking us in quickly, I booked the Inspira Junior Suite Ocean Front and had asked for a higher floor and balcony, Sydney gave us not just a room with balcony but the top floor with ocean front views and lagoon views from the side window, spacious room with very comfortable bed. Noted that when we called for little things to be fixed or refilled, service came within minutes, staff vey courteous, cleaning lady always checking if we needed our room cleaned and someone always sending refill on water, tioletries, etc. Room service for food was speedy and arranged nicely, food overall healthy and appetizing. We had to stay 2 extra hours after the checkout time of 12 noon which was a $20/hour charge but instead of paying and extra $40, Sydney asked her boss and we only paid for an hour $20. Checking out was smooth and fast and hotel helped us get a taxi to the airport. We really enjoyed our stay and felt staff went above and beyond for our comfort and enjoyment! Read less
Image of the Tripadvisor rating Excelente Animación Carlitos, Jorge y Andrea! Wow!

Oct 21, 2021 Nelapag77

Excellent environment with the guys in the pool area Excelente el servicio de animación en el area de la piscina/alberca Volleyball Waterpolos Basket Balloon fight Kids and grown up people will have a blast!
Image of the Tripadvisor rating Awesome staff! Beautiful resort!

Oct 17, 2021 abbytJ6582LR

My husband Nelson and I (Abigail) had such a wonderful time here at this resort! Staff was amazing!! We are actually going to miss all of them! Iliana especially! She made my 40th birthday so special! Also thanks to Hector for the birthday surprise! Thanks to Gerry for making our drinks muy fuerte!! Hahaha I can’t forget the wonderful restaurant… Read more
My husband Nelson and I (Abigail) had such a wonderful time here at this resort! Staff was amazing!! We are actually going to miss all of them! Iliana especially! She made my 40th birthday so special! Also thanks to Hector for the birthday surprise! Thanks to Gerry for making our drinks muy fuerte!! Hahaha I can’t forget the wonderful restaurant staff, Maya,Yeseli, Dulce, Sheila and Jose!!! You are all AMAZING people! We will definitely return! Muah!!! Oh and by the way, the resort was beautiful! Swim-up bar, jacuzzis, massages, private oasis, beautiful views!!! Omg I can go on and on!!! Thank you!!! Read less
Image of the Tripadvisor rating If you are used to good quality All Inclusives - give this one a miss

Oct 15, 2021 Compass108894

Location is fantastic, close to the airport, but on the bus route. Beautiful beach, not too rocky. Majority of the staff are fantastic. Servers are quick, hardworking, friendly, and eager to help and please. I LOVE the fact that the Inspira guests get their room key card attached to their wrist band. This is so handy! I like the fact that the… Read more
Location is fantastic, close to the airport, but on the bus route. Beautiful beach, not too rocky. Majority of the staff are fantastic. Servers are quick, hardworking, friendly, and eager to help and please. I LOVE the fact that the Inspira guests get their room key card attached to their wrist band. This is so handy! I like the fact that the Inspira guests had separate area on the beach and that there was plenty of shade on the beach. The drinks were good, the food was fairly good, some better than others. The bartenders and servers work hard to get everyone's drinks and food out quickly. Many restaurants are closed during Covid, so it you don't like Asian or buffet food, you are severely limited to where you can go to eat. FYI - there is no monitoring of the buffet for COVID. Same free for all as a former-covid buffet. I like the snack bar by the pool. Very quick and tasty. The menu never changes though and is not extensive: mostly tacos, fries, burgers, and I think hot dogs. They do work very hard (as is typical in Cancun) on keeping everything clean. But they struggle with laundry. A lot of complaints that dirty linens are returned to rooms other than being washed and replaced. Disliked · The vacations started on a bad note. I was in Cancun, staying at the Marriott. Since we were Inspira guests (their VIP) we were supposed to have Concierge access "before, during, and after" the stay. No email exists to contact the Concierge; as I wanted to ask if I check in early, for sure. The website says I could check in before noon, so I called before arriving to confirm. Finally after many unanswered calls (phone just rings til it hangs up at the main number), I got the Concierge. When I asked her (30 minutes before I showed up) if I could check in at noon, she said yes. If she would have said no, I could have stayed for a late checkout at Marriott. I arrived at Oleo at noon and tried to check in. The same concierge who I talked to on the phone continued to say "no, no, not possible". She refused to take any responsibility for telling me the wrong thing. Also, no apologies. She kept saying you don't need to check in, we will hold your luggage, go enjoy the resort (in the rain, unfortunately). Security is a problem. They "held" our luggage by letting it sit in the lobby (out in the open where literally anyone could have taken). Frequently the phones don't get answered, either from outside or outside the hotel. If you call from your room, the phone just rings no answer. I hate to think if it was an emergency. The resort is the old Yalmakan that I visited in the early 90's. So it is an old resort, and very small; but adequate. Several times NO towels (beach or room) were available before late afternoon, so we learned to take our beach towels back to the room; and hide our room towels so they didn't take them. Again, seems to be a laundry issue. Perhaps it is due to COVID, but the open (non-buffet) restaurants were limited to 2. And certain days a week, they were closed, so it was down to 1. Many of the Inspira benefits just don't exist, so don't expect them all. There are a lot of nice benefits listed on the website, but you will not see them and if you request them, they are not available. The Inspira rooms are pricey. Read less
Image of the Tripadvisor rating Only good for the view

Oct 14, 2021 BigBossAshton

This is my first time ever staying at an all inclusive resort. I don’t have anything to compare to but so far my experience isn’t great. When we first got here staff treated us with non-alcoholic beverage, it tasted really good. We were told that we have one their best rooms booked, inspira, and that we were part of their VIP customers. Our… Read more
This is my first time ever staying at an all inclusive resort. I don’t have anything to compare to but so far my experience isn’t great. When we first got here staff treated us with non-alcoholic beverage, it tasted really good. We were told that we have one their best rooms booked, inspira, and that we were part of their VIP customers. Our room wasn’t ready so the concierge had requested us to have lunch at their buffet. Things started to turn south from here on. The buffet didn’t have very many vegetarian options. We asked the staff and they pointed us to the salad bar. I also wanted to see what type of drinks they can offer and the only name staff can offer is pina colada. Later on I did see locals ordering some interesting drinks, it would be nice to have some kind of menu. Bartenders are too busy to actually explain drinks. We finally get to our room and our key card didn’t work. Staff helped us to the room because they had already put our luggage in the room and requested us to go back downstairs. The couch has drink stains. The bedsheets were wrinkled and had makeup or stains. The only thing VIP about the room was the view. We did have unobstructed beautiful view of the room. We were provided with QR code for on site restaurants. Once again, not many vegetarian options. Salads and soups for some restaurants and no options for others. We will try to go and see if chefs are able to make something by so far my experience is that the staff isn’t able to properly explain, they point to salads. Maybe it’s cultural. Next morning I called room service at 5am because we had a tour pick up scheduled for 650am. The staff politely said they cannot accommodate breakfast yet. We got ready by 640 and went downstairs for buffet and staff said they cannot let us eat until 7. We explained that we have tour early and they were still unable to accommodate. None of this feels like VIP. So far it’s my first 24 hours and I havnt received any VIP treatment. I should be able to have food early. The resort should be aware that most of their guests have tours and tours leave by 7. Breakfast buffet should be open by 630. Now I’ll be hungry all day, hope I don’t pass out. Read less