Oleo Cancun Playa

Cancun, Mexico

The hotel

Using minimalism to maximum effect, the sculptural ice-white architecture and matching monochrome interiors of Óleo Cancún Playa give it a calm chicness that’s a far cry from the buzz and colour of your setting — right at the start of the famously vibrant Cancún Hotel Zone. The dedication to ‘white’ is only really interrupted by flashes of blue — homage to the sea and surf just steps from the hotel. Overlooking the beach, the infinity pool adds a touch more turquoise, with the pool bar’s tropical-inspired cocktails adding their own shots of colour. The styling may be minimalist, but the features aren’t. You’ve got spa treatments, complimentary WiFi, an art workshop, and restaurant menus that take you from Japan to Mexico and Peru, with stops on the way for comfort food, international favourites, and bakery treats served up with Starbucks™ coffee.

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Families
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Located in the Cancun Hotel Zone, on a ribbon of shoreline tucked between the Caribbean and Nichupte Lagoon. A short distance from major shopping centres, restaurants and entertainment. Transfer time from airport: 15 minutes.

Hotel information

180 deluxe rooms and suites. All with air-conditioning, TV with HD channels, direct dial telephone, mini-bar refreshed daily with soft drinks, water and juices, WiFi access, 24-hour room service, spacious bathrooms with premium amenities and hairdryer. Some rooms feature a private balcony. Standard Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. 

All Inclusive of: all meals, drinks and snacks. All activities above unless otherwise stated.

Superior Sunset Rooms overlook the Caribbean Sea and the Nichupté lagoon with 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Superior Ocean Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. 

Junior Suite Sunset Rooms feature stunning views across the picture perfect Nichupté Lagoon from the private balcony, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children.

Azul (Mexican cuisine, buffet, open 6:30am–11:30am for breakfast and 5:30pm–10:00pm for dinner), Almar (Mediterranean cuisine), Hakka (Asian cuisine, Temaki and Sushi), El Botanero (snack bar and finger food). Brown Bag* (coffees and baked goods). El Lobby Bar and Pool Bar.

3 swimming pools including an infinity pool. Spa*, wellness and fitness centre with saunas, steam rooms, and whirlpools. Painting classes for children and adults. Tennis court. Complimentary non-motorised water sports are provided in the Aquaworld Marina.

Complimentary WiFi access. Concierge service. Laundry/dry-cleaning*. Sundries shop.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (870)
  • Very good (260)
  • Average (95)
  • Poor (32)
  • Terrible (34)
Image of the Tripadvisor rating Amazing experience and friendly staff!

Mar 23, 2020 marcoLondonz

Room was really clean and with amazing view by the Ocean, we did not find any problem in that. Breakfast with various choices and 24/24 service room really fast. Great service and friendly staff, in particular the waiter on the beach, Dany , was really professional and always ready for our request. We will come back !
Image of the Tripadvisor rating Perfect Spring Break!

Mar 20, 2020 K314QZritap

The staff members were so nice and accomodating! They really wanted to make it the best stay possible. We stayed there for six days, five nights, and it was the perfect amount before we got bored. The facilities are nice and clean and it wasn't too crowded. The beaches were nice but usually, the waves were too strong so to go in the water you had… Read more
The staff members were so nice and accomodating! They really wanted to make it the best stay possible. We stayed there for six days, five nights, and it was the perfect amount before we got bored. The facilities are nice and clean and it wasn't too crowded. The beaches were nice but usually, the waves were too strong so to go in the water you had to walk to another beach. We loved the bartenders Gerry and Yolanda, and the general staff Alejandro, Rey, Edgar and more! A great time. Read less
Image of the Tripadvisor rating Health Hazard!

Mar 17, 2020 danielUK17 Salford, United Kingdom

I am writing this review following an absolutely awful experience at Oleo Boutique Hotel, Cancun. My first issue with the hotel is, the hard selling. They specifically told us not to purchase trips and activities through Expedia, instead purchasing trips through the hotel directly. Which happened to be more expensive than Expedia anyway. My… Read more
I am writing this review following an absolutely awful experience at Oleo Boutique Hotel, Cancun. My first issue with the hotel is, the hard selling. They specifically told us not to purchase trips and activities through Expedia, instead purchasing trips through the hotel directly. Which happened to be more expensive than Expedia anyway. My second issue is regarding the toilet. 4 separate occasions I reported the broken toilet to reception. The toilet would not flush. On only 1 occasion, the toilet was repaired. I am diabetic and I had to travel 9 floors down to reception, to use the toilet. The third issue is the most concerning. I received an electric shock from a light switch in the bathroom. Water was pouring through the light switches and the ceiling. This is an extreme health hazard and it could’ve resulted in a fatality. I also would like to note our friends had their ceiling collapse 2 days prior. So this hotel is clearly not structurally sound. I reported this via the room telephone, and no one answered the phone. I went downstairs and I was amazed to see 4 members of staff sat down all on their mobile phones... The final issue was due to some sunglasses that were lost. These were reported to reception on 2 occasions. Both times I was told they did not have anything handed in. I had no choice but to replace my sunglasses, at a cost of $400. When I was checking out, I asked a different person at reception to check again. Miraculously, the sunglasses had turned up! They had been sat in the safe for a total of 8 days. This is absolutely despicable. The fact the staff did not do their job properly, and I wasted $400 on a new pair of sunglasses. I was promised by the hotel that I would receive a refund and be contacted via email and I have not received a reply. Overall, ruined what was meant to be a special holiday, as me and my partner got engaged. On a positive note, food choices in the buffet are good & change daily. Willian at the pool bar is excellent and not bad evening entertainment. Read less
Image of the Tripadvisor rating An amazing stay at Oleo Playa!

Mar 16, 2020 U3002CZjanek

We very much enjoyed our 1 week stay at Oleo! Overall, we had a relaxing time and left satisfied :) Restaurants/food: The food at the Japanese and Mediterranean restaurant really stood out - great menu and high quality! The buffet had a great selection of choices with a different cuisine theme each evening. Service: I think the biggest + at… Read more
We very much enjoyed our 1 week stay at Oleo! Overall, we had a relaxing time and left satisfied :) Restaurants/food: The food at the Japanese and Mediterranean restaurant really stood out - great menu and high quality! The buffet had a great selection of choices with a different cuisine theme each evening. Service: I think the biggest + at this resort was the service! Everyone was extremely kind and went the extra mile to make us feel welcome. Special shout outs to Blas, Dulce, Eliana, Yeseli, Jose and Manuel (there are a few others as well). Thank you so much for making our time there extra special! Hotel/room: The resort isn't gigantic which we liked because it wasn't overcrowded and we rarely ever had to wait for restaurants. The rooms are clean, but the hotel building seems slightly old and requires some renovations. If you're looking for a nice all inclusive experience, I would absolutely recommend Oleo! Read less
Image of the Tripadvisor rating Stay at Oleo Playa Cancun

Mar 15, 2020 210stefandelias

We booked a vacation package through Air Canada Vacations - stayed Friday March 6th - Friday March 13th. When we arrived at the Cancun airport, a shuttle to the hotel was included as part of our package. When we arrived, it was already dark, about 7pm. We were instantly greeted at the door and sat down in the lobby for registration. The concierge… Read more
We booked a vacation package through Air Canada Vacations - stayed Friday March 6th - Friday March 13th. When we arrived at the Cancun airport, a shuttle to the hotel was included as part of our package. When we arrived, it was already dark, about 7pm. We were instantly greeted at the door and sat down in the lobby for registration. The concierge named Allan was very friendly. He walked us through the layout of the resort and the different dining options. He then talked to us about their sister resort called Atelier Playa Mujeres. They were also show casing these resort on a TV they had playing in the lobby. He told us that he would like us to see this resort (for future vacations, he said he wasn't affiliated with a time share). He said the shuttle would pick us up from the hotel lobby at either 8 am or 10 am the next day, and we would spend a whole day there all inclusive. He asked us which time frame we preferred. We asked him if we could think about it. He said, well the promotion is only for tomorrow. We didn't want to spend the very next day away at a different resort, so we politely declined. He took it well, and said if we changed our minds to let him know. (I had already read other peoples reviews on this experience so I already knew we weren't going to do that). We were served green lemonade while we sat and waited. We had to pay an environmental hotel tax which came to about $140 pesos. We then had to sign for "towel cards" which you give at the pool in exchange for towels. When you give the towels back you get the cards back. If you lose your towel cards and don't hand them back in at the end of the stay they can charge you $75US per towel so don't lose them! We were then given wrist bands which acted as our door key. The bellhop brought our bags up to our room - we were on the 7th floor. I had booked an "Inspira King waterfront room". When we got in the room, I noticed it had two beds and it was facing the other side of the hotel. I explained this to the bellhop. He told me that the King Rooms do not have a balcony, and that the double bed rooms do which is nicer. We went onto the balcony which had a lovely ocean view from the side. I elected not to push the issue as I liked having the balcony and the ability to leave the door open to hear the waves. The room was overall good - didn't seem like it was really properly cleaned prior to us checking in, as the maid was still in the room when we got up there. She was hushed out by the bellboy. We aren't really ones to complain and didn't notice anything too concerning. The room was fine and basic but you could tell it is weathered and older. The room has a little fridge stocked with mostly coca cola, sprite and bottled water. There were two elevators in the tower that we stayed in - both a bit sketchy, but they worked. There are two fancy restaurants on site called Almar and Hakka, both require "casual formal" dress attire. There is also a buffet which serves breakfast lunch and dinner, and daily for dinner has a different theme (ex, mexican night, italian night etc). There is also a small sushi bar and a coffee shop called "Brown Bag" which serves starbucks coffee. As a part of our "Inspira" package, the coffees (including lattes, mochas, cappuccinos etc) were included. There is a pool side restaurant open until 530pm which serves things like fish tacos, hamburgers, quesadillas, nachos etc. They also offer 24 hour room service which has options for breakfast, lunch and dinner, and a late night menu. There is a bar at the pool, and there is a bar in the lobby area. We had dinner at Almar twice and at Hakka once. They are fixed menus where you can choose what you would like for each course. The food and the service was all very very good everywhere! We ate at the buffet for breakfast each morning that we could. Special shout out to Iliana at the buffet. She is a special person who should be acknowledged for her friendly attitude and excellent service. She always made sure our coffee was topped up! We also ate at the sushi bar once, and had a few deliveries of room service. The food was all 10/10 - no complaints! I feel like the alcohol at the pool bar may have bee watered down, just an FYI. There was a little convenience store on site which sold anything you could need. The prices are reflective of being inside the hotel. If you go across the street there is a store called OXXO which you can buy from (like 7-11) and if you walk up the hotel strip about 20 minutes, there is another store called (Good Buy?) that was a huge selection of snacks and alcohol at very cheap prices. The hotel staff were all very hard working and always polite and courteous to us. There was always someone in the lobby if you had questions. The room was refreshed each day and the fridge stocked back up. The beach was beautiful. It was very very windy during our stay in Cancun! You have options to sit outside by the pool or there are chairs set up with little protective tents on the beach. Bus access is pretty easy along the hotel strip. Busses are running all the time and cost 12 pesos per person per ride. We took a bus upto the north end of the hotel strip and got out and walked around. Got to this area which had a "flea market" on the side of the street. This honestly was an uncomfortable experience. Shop owners would yell at you from across the street to come into their stores, try to walk along the street with you. They don't like to take no for an answer. We decided to have a look in one shop but the shop owner would not leave us alone and was constantly pestering us to buy things. We aren't into that so we just left. Would honestly rather pay a little more than to deal with that. There was a tour rep "Best Day" tours set up inside the lobby area by the little convenience store- we had to go to a welcome briefing the next morning to get a voucher for our ride back to the hotel on departure. The sales guy was named Jose Angel Alvardo (sorry if I misspelled). He wasn't pushy and was friendly. We waited in the lobby one morning for a prebooked tour (I had booked this myself online prior to coming to Cancun) to pick us up, and they didn't come. He noticed us sitting there and came to us - he called the tour company to find out our tour was actually cancelled due to the windy weather. I am thankful he did that for us. We then went with him to see what options he had for us to make up for the missed tour. He was super friendly, funny and a pleasure to deal with. We had a great time on our tours. We did an ATV jungle tour, a day trip to Chitzen Itza, and a day trip to Cozumel. On our last day we had a late flight out. Our ride to the airport was scheduled for 4pm. Check out was at 11am, and although they weren't' able to provide us with a late check out, they stowed our baggage for us and allowed us to keep our wrist bands on so we could still enjoy all of the amenities for the day. We surrendered our wrist bands and towel cards when our ride picked us up. Very kind of them to do that for us! Overall, this was the perfect choice for our first time in Mexico. It is definitely a smaller resort with little in the way of entertainment (they have a nightly theme for entertainment in the lobby area). But we are the quiet type of people who didn't need that as a part of our stay. We appreciate all of the excellent service thank you! Read less