Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Cancun

Virgin rating

Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto
Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Four expansive pools and Rockaway Bay a 23-slide waterpark, twelve restaurants, endless water activities and the Roxity Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults will have access to some of the restaurants, bars and facilities within the Heaven section, which has both family and adults-only areas. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Hobie Cats
  • Kayaking
  • Sailing
  • Snorkelling
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

953 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 guests (3 adults & 1 child 0-17) or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (some facilities and areas are adults-only).

 


 

Deluxe Partial Ocean View Double, sleeping maximum 3 adults or 2 adults and 2 children.

Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 guests including children and infants (max 5 adults) or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request)
  • Selection of films (upon request)
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers
  • Kids' special room service menu
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products
  • In-room family guide with activities schedule
Rock Royalty with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children. Rock Royalty inclusions:
  • Dedicated telephone concierge
  • Upgraded full-size Rock Spa® bath products
  • Aromatherapy and pillow menu
  • Complimentary 25-minute couple's massage at Rock Spa®
  • Late check out (on request)
  • Complimentary beach bag (1 per room per stay)
  • Priority booking for bali beds (additional cost)
  • Plush bathrobes and slippers (on request)
  • Sleeping mask
  • Loofah sponge and bath salts
  • 24-hour room service
  • Welcome Petit Fours
  • Rock Royalty Level Pin (limited to one pin per room per stay)
  • Selection of Guitars (Picks® program) and Crosley turntables (Wax® program) upon request
  • Priority reservations to Picks® and Wax® program
  • Espresso machine with premium coffee
 Deluxe Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children and infants, or 2 adults and 4 children.

Rock Suite Ocean Front 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children or 2 adults and 4 children.

Rock Suite Ocean Front Rooftop Lounge 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests or 2 adults and 4 children.

Rock Star Suites Ocean Front have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6 guests including children and infants. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

12 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Zen (Japanese), Cafetto (coffee bar) Roja, Cafetto Azul, Float (snacks/drinks), Dive (snacks/drinks), Toro (Steakhouse), Ciao (Italian), Le Petit Cochon (French a la carte), La Isla (American cuisine). Plus access to a further 2 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (which are adult-only).

Daily and nightly entertainment programme.

4 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 50 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Bowling Alley* with 4 lanes for adults and 4 lanes for kids, City on Fire Lazer tag*, Hyper X gaming lounge*, Escapology Escape Rooms*.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

3 nights at all times.

* Denotes local charge.

Please note: some facilities in the Heaven section of the hotel are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (15395)
  • Very good (2953)
  • Average (1563)
  • Poor (891)
  • Terrible (1173)
Image of the Tripadvisor rating Incredible

Sep 16, 2024 Rachely016

Amazing service from all staff, particularly our butlers MaFer and Paola. They went above and beyond to make sure our experience was incredible. There was a lot to do on the resort and the staff are extremely attentive and fun. The food was awesome!
Image of the Tripadvisor rating Worst All Inclusive Resort We Have Been To

Sep 16, 2024 desaih2022 Houston, Texas

Had the most horrible experience with AC not working anywhere. We had a 2 room Suite and both rooms AC wasn't working, the Safe wasn't working, the Rooms were next to their dumpsters and where staff unloading and leaving in buses but no golf cart pickups for elderly handicapped people, no AC in any of the lobbies nor restaurants working and on top… Read more
Had the most horrible experience with AC not working anywhere. We had a 2 room Suite and both rooms AC wasn't working, the Safe wasn't working, the Rooms were next to their dumpsters and where staff unloading and leaving in buses but no golf cart pickups for elderly handicapped people, no AC in any of the lobbies nor restaurants working and on top of it No fans anywhere to circulate air at least. Food ran out, and staff was rude at the pool side section the most. Concierge Connie was rude too when it was their staff that miscommunicated with the wheel chair rental people and didn't help us but sided with the wheel chair company even though it was in their notes on when the pick up would be. Our keys kept getting deactivated so had to keep going back and forth to the lobby for reset, and so many other issues on this trip. So not a good experience at all and this is the 2nd Hard Rock Hotel I have had bad experience at. So learned my lesson this time and will not be going nor recommending Hard Rock Hotel to anyone. Read less
Image of the Tripadvisor rating Wish we had more than a week here.

Sep 16, 2024 SKfam2012 Portsmouth, United Kingdom

We changed hotels last minute due to our travel agent pulling the previous for safety reasons. On reflection, we are so glad they did. We chose Hard Rock as an alternative and had a room on the Heaven side with a rooftop terrace. We had originally booked a swim up room and it was a little disappointing that our roof terrace spa bath wasn't working… Read more
We changed hotels last minute due to our travel agent pulling the previous for safety reasons. On reflection, we are so glad they did. We chose Hard Rock as an alternative and had a room on the Heaven side with a rooftop terrace. We had originally booked a swim up room and it was a little disappointing that our roof terrace spa bath wasn't working and took 3 days to fix, but that was the only negative of our stay. We enjoyed room service the first night as we arrived late after a nightmare getting through Cancun airport, you can only order food, not drinks, but there were soft drinks and a couple of Corona in the mini fridge which was replenished daily. Restaurant wise, wai and umo were on alternating nights due to refurbishment works, both excellent and waited no more than 10 minutes for a table. Ciao was also excellent, the speed of service was phenomenal, not much more than 30 mins from being seated to finishing dessert, but we didn't feel unduly rushed. Le petit was perfect, we sat outside and food was as excellent as the service. Only Toro was a little disappointing, the steak was fatty and the atmosphere not quite as nice as the other restaurants. Husband says the steak was much better in ciao. Breakfast was great in LA isla but another level in Faro with top notch service. Ciao not so great for breakfast but we were in a rush for a day trip so that may have clouded our judgement. The poolside bar was great for a bite at lunch but generally didn't need it, we preferred an afternoon coffee and cake at Le caffeteria. Great selection of snacks but service a little slower and more subdued than other places. All pools were great, clean and towels readily available with no deposit system like many hotels. We preferred the beaches though, swimming with the fish and the service from Alex at the Eden beach was particularly good. He looks after everyone so well and was a standout member of an excellent team. With refurbishments going on, aircon was lacking in the red lobby and shops but we stayed mostly on the blue side, work was not intrusive and workmen all polite and considerate. We didn't get a chance to check out the water park, bowling etc. and learned too late about the escape rooms so we need to go back. We aren't usually ones to revisit a resort, but would definitely make an exception here. The wildlife was amazing, we saw monkeys, agousti, racoon, coati, iguanas, osprey and so much more within the resort, an unexpected bonus! Read less
Image of the Tripadvisor rating Great Experience!

Sep 15, 2024 N5860LCtinab

From the moment we arrived at the hotel, until we left, we were treated as family, and pampered along the way. Butlers MaFer and Paola were amazing, and took care of our every need. Shout out to Carlos ar Zen Restaurant! Great Service! Huge Thank You to Mario on the sales team!!
Image of the Tripadvisor rating Fantastic

Sep 13, 2024 4f3a9515885b526f2024

Brilliant staff. Great food. Wonderful location. Hard to find fault. Great in September because it’s quieter than August