Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Cancun

Virgin rating

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Two expansive pools and Rockaway Bay a 23-slide waterpark, five restaurants, endless water activities and the Kids' club should give you a good idea. Plus when staying in the Hacienda section, you'll have access to the restaurants, bars and facilities within the Heaven section, which has both family and adults-only areas. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Hobie Cats
  • Kayaking
  • Sailing
  • Snorkelling
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

953 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (some facilities and areas are adults-only).

 


 

Deluxe Platinum, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 adults or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request) 
  • Selection of films (upon request) 
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers 
  • Kids' special room service menu 
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products 
  • In-room family guide with activities schedule
Rock Royalty Deluxe Platinum with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children. 
Rock Royalty inclusions:
  • Dedicated telephone concierge
  • Upgraded full-size Rock Spa® bath products
  • Aromatherapy and pillow menu
  • Complimentary 25-minute couple's massage at Rock Spa®
  • Late check out (on request)
  • Complimentary beach bag (1 per room per stay)
  • Priority booking for bali beds (additional cost)
  • Plush bathrobes and slippers (on request)
  • Sleeping mask
  • Loofah sponge and bath salts
  • 24-hour room service
  • Welcome Petit Fours
  • Rock Royalty Level Pin (limited to one pin per room per stay)
  • Selection of Guitars (Picks® program) and Crosley turntables (Wax® program) upon request
  • Priority reservations to Picks® and Wax® program
  • Espresso machine with premium coffee

Deluxe Grand Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum Rooftop 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Star Suites have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 4 adults. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

4 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Zen (Japanese), Cafetto (coffee bar), Float (snacks/drinks). Plus access to a further 6 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (some of which are adult-only). A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme.

2 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 50 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. Bikes. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

3 nights at all times.

* Denotes local charge.

Please note: some facilities in the Heaven section of the hotel are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (14908)
  • Very good (2854)
  • Average (1481)
  • Poor (803)
  • Terrible (1055)
Image of the Tripadvisor rating Unfriendly staff and misleading all-inclusive

Mar 28, 2024 FarAway26234393115 Austin, Texas

Do not go here. Unfriendly staff that charge you for everything. No concern for the safety of their guests. They refused to let me check out and then I missed the group shuttle and had to pay for a taxi to take me to the airport alone. They make arbitrary rules about which pool you can go to and then charge you if you want to be at the adult pool.
Image of the Tripadvisor rating Dated and rude team members.

Mar 27, 2024 59c4dd5e06dfd9562024

The resort is old the food is mid and the team members are rude. Especially Rafael from the front desk really helped us get a great start to our trip with his unnecessary attitude. A lot of areas of the hotel seemed to be broken if not breaking. The buffet is awful, very limited in food options and if they run out oh well you should have came… Read more
The resort is old the food is mid and the team members are rude. Especially Rafael from the front desk really helped us get a great start to our trip with his unnecessary attitude. A lot of areas of the hotel seemed to be broken if not breaking. The buffet is awful, very limited in food options and if they run out oh well you should have came earlier as some team members told me once they ran out of quesadillas. Read less
Image of the Tripadvisor rating Amazing Hard Rock Adventure

Mar 27, 2024 Gearyj32 Manteca, California

Amazing Experience. One of the best vacations i have ever had. The excursions are amazing and fun, the staff is exceptional. There were so many things to do that we ran out of time. Looking forward to my next experience
Image of the Tripadvisor rating Fun at hard rock at river is maya!!

Mar 27, 2024 Peyton B

Roberto, rulo, josh, ovi, grecia, luna ,otto, poncho, y gaby. These people made my trip so much fun and more enjoyable. They were super fun to hang with and had fun activities to do. They were super energetic and funny. They were always down to dance and have fun while still staying safe!
Image of the Tripadvisor rating Outstanding Riviera Maya Vacation

Mar 27, 2024 DAVID D

What an outstanding trip. From checkin to checkout hard rock pays attention to every detail. Checking in the room is a great benefit. We are enjoying our chairman membership. There are far too many people to thank for such a great trip but let me start with our butlers Vincent and Moises were outstanding every day they made certain that we were… Read more
What an outstanding trip. From checkin to checkout hard rock pays attention to every detail. Checking in the room is a great benefit. We are enjoying our chairman membership. There are far too many people to thank for such a great trip but let me start with our butlers Vincent and Moises were outstanding every day they made certain that we were ready and prepared for our day. They provided us with a daily schedule, booked our dinners had our chairs at the pool etc. attention to detail I mention again as these 2 guys are the most organized. They are pleasant nice guys and made our trip enjoyable. The new Heaven side is outstanding. Very nice renovation we love the 3 new restaurants. I will now talk about Yael he is fabulous at his job. He is over the top organized and took our chairman experience to the next level. Thank you Yael, Vincent and Moises for a memorable trip to riviera maya. I wish I could remember every servers name as we had a pleasant experience with each and everyone. I would have written this earlier however when arriving home those demands dominated my time. I do have to put a huge shoutout to Andreas the wine guy his stories about the wine regions and his knowledge of wine were far above any sommelier that I have ever met. Dinner in the Ciao wine cellar was the best experience I have had at a hard rock to date. I hope to have many , many more. What an experience. The new pool and super cabanas are great as well. I cannot say enough about the resort, renovations, the staff, the new pool everything surpassed my expectations. We will be back very soon thank you Read less