Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Cancun

Virgin rating

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is a partly adults-only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Golf
  • Honeymoon
  • Wedding
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

In the heart of the Riviera Maya, this is section of the Hard Rock Hotel Riviera Maya is mostly adults-only, with some select facilities open to families. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

312 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

5 restaurants and 3 bars: Toro (steak/á la carte, families welcome), Ciao (breakfast buffet. Italian specialities á la carte for lunch and dinner, families welcome), Le Petit Cochon (rustic French cuisine á la carte, adults-only), Wai (Thai inspired cuisine á la carte, adults-only). Umo (Mexican Yucatan cuisine á la carte, adults-only). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment. New adults only pool, featuring music and a lively atmosphere.

3 swimming pools. Additional new adults-only pool, featuring entertainment such as DJ and saxophone players (schedule may vary) and with cabanas* available to hire (subject to availability). Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 50 treatment rooms (adults only), Yoga Temple, Posh Beauty Salon*. Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. 50% discount is offered on selected spa treatments and at the Hard Rock Golf Club.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge.

Please note: sections of this resort are adult-only resort.

Please note: only adults are able to use all the facilities in both the Hacienda and Heaven sections of the hotel. Some areas in the Heaven section of the resort are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8412)
  • Very good (1409)
  • Average (449)
  • Poor (286)
  • Terrible (237)
Image of the Tripadvisor rating Good

Mar 27, 2024 noelle h

It was a great meal and experience. The servers Julia, wilian, and Ramos were very friendly and made it a great experience. I would definitely come again and recommend to others. The food was amazing and the atmosphere was pleasant. Very enjoyable!
Image of the Tripadvisor rating No habla espanol. Julia, William, and Ramos, team #1 were excellent. Very attentive to our needs.

Mar 27, 2024 Chris R

No habla espanol The service was excellent. William, Hulia and Ramos of team 1 were very attentive. We were very happy to have eaten at Toro. William brought us our first couple Margaritas, which was great. The whole team worked very hard to meet all of our needs! Thank you for making our Stu memorable!
Image of the Tripadvisor rating Stand-out employees: Romero, Hugo Pat, Geraldo—- and our concierge, Alan!

Mar 26, 2024 Katie B

Really enjoying our stay at the Hard Rock Rivera Maya. While we are not yet through our entire stay, there are some big standouts I wanted to mention. First, our concierge, Alan has been incredible supporting our time here including hooking us up with very important reservations. Regarding those reservations, one location on the Hard Rock… Read more
Really enjoying our stay at the Hard Rock Rivera Maya. While we are not yet through our entire stay, there are some big standouts I wanted to mention. First, our concierge, Alan has been incredible supporting our time here including hooking us up with very important reservations. Regarding those reservations, one location on the Hard Rock resort, Toro, was particular wonderful. From the service to the food and ambiance, it is definitely worth trying out. Special thanks to the guys who made our experience great: Romero, Hugo Pat, Geraldo. I’d be remiss not to mention JP at Frida’s at the resort too. Fantastic Mexican food, tequila shots, and a great time for the whole family. JP even brought out the sombreros to further the fun. This resort definitely delivers because of great service like these individuals deliver. Thanks to all guys!! Read less
Image of the Tripadvisor rating Hard Rock Riviera Maya Heaven

Mar 26, 2024 Tajuca Ottawa, Canada

This was our second visit to this property and we were treated just as well the second time around. We had Butlers Daniel & Nacho who looked after our every need then some, they are the reason we are planning our return visit.( we travelled as Hall of Fame members) We did not take advantage of the many excursions as we have done most of these in… Read more
This was our second visit to this property and we were treated just as well the second time around. We had Butlers Daniel & Nacho who looked after our every need then some, they are the reason we are planning our return visit.( we travelled as Hall of Fame members) We did not take advantage of the many excursions as we have done most of these in past visits. We stayed on the Blue Heaven adult side. The ladies used the Spa services and had a very positive experience. Our days started at Faro for breakfast where we were greeted with a smile and waited on by Brenda, Ruth , Walter, Noelia, & Mateo. The service here is fast, friendly and most pleasant. Next on to our pool chairs where Gilberto looked after us ensuring we received the ones we wanted and fresh towels. UMO is the Mexican restaurant where Miguel, Guadalupe, and Crezy were most happy to host us. WAI is Thai food where Deily is the hostess helping find us a good spot while Franky, and Alejandro served us. Toro is the steak house where Abdiel, Hugo, and Maricruz were also very helpful. Petit Cochon is French cuisine where Manuel was our server and of course Maria has a keen eye and visits your table to see you were well looked after. We are told by singling out these workers they are rewarded and they should be because each of them works hard to ensure you have a positive experience. Our absolute Rock Star for the week was Viki our Heaven pool side server, this lady works very hard in the heat of day while we bounce from our lounger to the pool. She made sure we were well watered and fed at appropriate times, bring your Yeti cups and they will fill them to the brim these stay cold much longer. We tip according to service and these tips are always well appreciated. I have seen many negative reviews on food, being an all inclusive if something is not prepared to your taste you can always order something else. The room service has a varied menu as well as the Caffeto in the lobby with salads, Sandwiches, sweets and a wide variety of coffees. Every night there are different shows and we typically went to Red lobby to "See The Show" at 8:30 then returned to Blue lobby for another 9:30 pm stage performance. There are many comments about kids, we left ours at home so enjoy the Adult only Heaven side and the 4 restaurants that are Adult only. The Blue lobby is now Family friendly but that was of no issue to us at any time. One con would be that the internet based TV was down 4-5 days but the wifi is strong throughout the resort. We have suggested they mix up the playlist at the Eden pool as a few days seemed repetitive while others were completely different. Personally I would say we feel we got our moneys worth and are already planning our return and bringing more friends. They greeted us with "Welcome Home" and wasted no time making us feel right at home, thank you Hard Rock Riviera Maya till we meet again.. Read less
Image of the Tripadvisor rating Javier Sun bar bartender!

Mar 25, 2024 Sebastiaan T Calgary, Canada

Javier is fantastic, he makes some of the best mixed drinks in the house. He does an amazing job of ensuring that the patrons are well taken care of. His chocolate Martini's are second none. He has been a fantastic purveyor of libations our entire trip to the Hard Rock, I hope his managers appreciate the asset they have!