Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Cancun

Virgin rating

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is a partly adults-only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Golf
  • Honeymoon
  • Wedding
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

In the heart of the Riviera Maya, this is section of the Hard Rock Hotel Riviera Maya is mostly adults-only, with some select facilities open to families. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

312 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

5 restaurants and 3 bars: Toro (steak/á la carte, families welcome), Ciao (breakfast buffet. Italian specialities á la carte for lunch and dinner, families welcome), Le Petit Cochon (rustic French cuisine á la carte, adults-only), Wai (Thai inspired cuisine á la carte, adults-only). Umo (Mexican Yucatan cuisine á la carte, adults-only). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment. New adults only pool, featuring music and a lively atmosphere.

3 swimming pools. Additional new adults-only pool, featuring entertainment such as DJ and saxophone players (schedule may vary) and with cabanas* available to hire (subject to availability). Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 50 treatment rooms (adults only), Yoga Temple, Posh Beauty Salon*. Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. 50% discount is offered on selected spa treatments and at the Hard Rock Golf Club.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge.

Please note: sections of this resort are adult-only resort.

Please note: only adults are able to use all the facilities in both the Hacienda and Heaven sections of the hotel. Some areas in the Heaven section of the resort are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8443)
  • Very good (1411)
  • Average (449)
  • Poor (286)
  • Terrible (237)
Image of the Tripadvisor rating Excellent and friendly service

Apr 13, 2024 Alice Ann c

The service and staff at Hard Rock Riviera was warm and anticipated all our needs. Over the several days we were there, they learned our names, and greeted us at every meal, especially at the restaurant Faro our waiters Elizabeth , Jose and Apolonia! Having traveled all over, it was a stand-out hotel, food and dining experience !
Image of the Tripadvisor rating Excellent service from Diego and Brenda!

Apr 12, 2024 Andrea B

I lost a pair of sunglasses early in my trip and went to the concierge desk and they were able to find them for me and Diego was so helpful in getting them back to me right away. And Brenda helped as well. Both of them were perfect in taking care of my problem.
Image of the Tripadvisor rating Helpful staff!

Apr 11, 2024 Jamie V

I have left my phone sitting at breakfast. Oops! After walking around a bit I realized it was in the vicinity because I could see in on my Apple Watch, but no luck. We reached out to our wonderful concierge, Fernanda, who got us to Diego, who called security and lo and behold they had my phone. They were quick, helpful, and took the measures to… Read more
I have left my phone sitting at breakfast. Oops! After walking around a bit I realized it was in the vicinity because I could see in on my Apple Watch, but no luck. We reached out to our wonderful concierge, Fernanda, who got us to Diego, who called security and lo and behold they had my phone. They were quick, helpful, and took the measures to make sure I was the owner of the phone. What a relief and happy ending to an otherwise potentially bad outcome! Read less
Image of the Tripadvisor rating Excellent spa experience

Apr 9, 2024 Kat241 Austin, Texas

Came with 3 friends, what an amazing day this makes. Vero in the hydro room was excellent. She tailored the experience to exactly what we wanted. Then I had a Facial with Karla which was super relaxing. I will be back for a massage!! The facility is gorgeous.
Image of the Tripadvisor rating Thank you Hard Rock staff!

Apr 9, 2024 Kati B

We came to the Hard Rock for One Big Holiday. Truly amazing experience. While we were there to see music, the true stars of the show are the hard working staff at the Hard Rock. Always kind, always smiling, and just provided so much care and attention to everything, which is incredible considering the size of the event. 100% recommend.