Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Cancun

Virgin rating

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is a partly adults-only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Golf
  • Honeymoon
  • Wedding
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

In the heart of the Riviera Maya, this is section of the Hard Rock Hotel Riviera Maya is mostly adults-only, with some select facilities open to families. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

312 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section. Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

6 restaurants and 3 bars: Toro (steak/á la carte, families welcome), Ciao (breakfast buffet. Italian specialities á la carte for lunch and dinner, families welcome), Le Petit Cochon (rustic French cuisine á la carte, adults-only), Los Gallos (Mexican á la carte restaurant, families welcome). Wai (Thai inspired cuisine á la carte, adults-only). Umo (Mexican Yucatan cuisine á la carte, adults-only). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool. New adults only pool, featuring music and a lively atmosphere.

3 adults-only swimming pools. Additional new adults-only pool, featuring entertainment such as DJ and saxophone players (schedule may vary) and with cabanas* available to hire (subject to availability). Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 50 treatment rooms (adults only), Yoga Temple, Posh Beauty Salon* (for kids). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. 50% discount is offered on selected spa treatments and at the Hard Rock Golf Club.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge.

Please note: sections of this resort are adult-only resort.

Please note: only adults are able to use all the facilities in both the Hacienda and Heaven sections of the hotel. Some areas in the Heaven section of the resort are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8157)
  • Very good (1389)
  • Average (441)
  • Poor (284)
  • Terrible (233)
Image of the Tripadvisor rating Great Vacation to HardRock

Dec 6, 2023 Tony B

We had a wonderful time. Our butlers were fantastic. Mafer and Jeimy went out of their way to make sure our vacation was great. Contacting us weeks before until we left. Best service we have had and we have been going to Palace and HardRock since 2005. The spa was wonderful. The food was good. The room was a swim up. Very nice. All the staff was… Read more
We had a wonderful time. Our butlers were fantastic. Mafer and Jeimy went out of their way to make sure our vacation was great. Contacting us weeks before until we left. Best service we have had and we have been going to Palace and HardRock since 2005. The spa was wonderful. The food was good. The room was a swim up. Very nice. All the staff was great. Read less
Image of the Tripadvisor rating FACE MASSAGE BY POOL DO IT!

Dec 5, 2023 ClawGee1 Los Angeles

Marco and Alejandro gave us the best pool side face massage/refresher! My boyfriend got his done by Alejandro and I got mine done by Marco. It was cold, it had cucumbers, it had facial mist, it had a face massage and a bit of the skull base. Def worth it and TIP especially since it's complimentary!!!
Image of the Tripadvisor rating the facial massage by the pool is amazing!

Dec 5, 2023 CathyCrilley Dunkirk, Maryland

You must have Alejandro at the Pool provide you with a cool & refreshing cucumber facial treatment. Imagine an ice cold towel on your face with mild facial massage after sitting in the sun all day. It was Perfect! Gracias Alejandro!
Image of the Tripadvisor rating Outstanding Butlers Samantha and Fernanda

Dec 5, 2023 michaelalvarez Massapequa, New York

From the moment I arrived, my Butlers, Samantha and Fernanda couldn't do enough. They provided such great service and professionalism far beyond my expectations. They really thought ahead of every possibility to make my stay outstanding.
Image of the Tripadvisor rating Wilco and friends

Dec 4, 2023 Leslie S Atlanta, Georgia, United States

We r here for BlueSkyBlue for the 2nd time and luuuuuuuuvvvvv it. Otto Boy just set us up with bracelet making. He soooooo nice as is all the staff here at the HardRock. We will return asap maybe for One big Holiday. Thank you, Leslie