Secrets Riviera Cancun Resort and Spa

Cancun, Mexico

The hotel

Unlimited luxury, completely adults-only, with everything you might possibly need from an all-inclusive holiday included. Take a dip in the pool, or put your toes in the sand and swim in the sea instead. Try your hand at a range of water sports, and if you're into golf, you're in luck as there're 3 courses nearby with your name on. With access to the Breathless Resort next door, there's a whole range of places to eat and drink at all times of day, whether it's watching the sun set with a cocktail in hand, or picking up a quick breakfast before a day by the pool. And after a day in the sun, your suite will be a welcome retreat with everything from pillow menus to your very own Tequila bar.

Amenities

  • Kayaking
  • Windsurfing
  • Bar
  • Evening Entertainment
  • Restaurant
  • Swimming Pool
  • Beachfront location

Where is it

Located between the Caribbean Sea and the Lagoon of Bahia Petempich in the Yucatan Peninsula. Only 15 miles away from South Cancun. 25 minutes from Playa del Carmen. Transfer time from airport: 15 minutes.

Hotel information

164 Preferred Club Suites. All with balcony/terrace, private terrace whirlpool or swim up pool access, air-conditioning, cable TV, Nespresso coffee machine, full bathrooms with shower and double sinks and 1 king-size bed or two double beds. 

Preferred status and amenities:

  • Personalised check-in and check-out in every building by a Destination Concierge 
  • In room continental breakfast service (pre-programed)
  • Complimentary access to the Relax Spa’s hydrotherapy circuit once per stay
  • Pillow menu
  • Express laundry service at regular cost 
  • Complimentary newspaper in suite every day (English or Spanish) 
  • Complimentary WiFi access
  • Pool concierge with exclusive amenities and services
  • In-room Tequila Bar as well as an upgraded mini-bar refreshed daily with soft drinks, bottled water, juice and beer
  • Upgraded bath amenities

Preferred Club Junior Suite Tropical View with 1 king-size bed, sleeping maximum 2 adults.

All Inclusive of: Unlimited-Luxury® includes all à la carte and buffet meals, unlimited domestic and International drinks by the glass and snacks. Stocked mini-bar includes water, soft drinks and beer. Concierge service. Pool and beach waiter service. 24-hour room service. WiFi. Activities unless otherwise stated. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply). 

Preferred Club Junior Suite Ocean View with 2 double beds, sleeping maximum 2 adults.

Preferred Club Junior Suite Swim Out Tropical View rooms are more spacious and have a separate seating area, sleeping maximum 3 adults. 

 

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Rosewater (à la carte restaurant for breakfast and lunch). Full access to 9 restaurants and bars at Breathless Riviera Cancun next door with no reservations required.

Live nightly entertainment. Theme parties.

Exclusive Preferred Club pool and whirlpool (access to the 2 Breathless Riviera Cancun pools next door). Non-motorised water sports. Snorkel lessons. Windsurfing. Kayaks. Paddle boards. Sailing. Beach volleyball. Yoga and Zumba classes. Cooking classes.Tequila tastings. Dance classes. Complimentary green fees at 3 nearby golf courses: El Tinto, Gran Coyote Golf Riviera Maya and El Camaleon Mayakoba (additional charges such as golf clubs, transportation and premium schedules apply).

24-hour room and concierge services. Pool and beach wait service. Laundry service*.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge. 

Please note: no reservations required in any of the restaurants.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (134)
  • Very good (17)
  • Average (7)
  • Poor (2)
  • Terrible (4)
Image of the Tripadvisor rating Wow! Fantastic vacation, fantastic resort, and even better staff!

Oct 22, 2021 Littlemisspool

We just returned from a weeks vacation with some of our closest friends. We had a swim out room (specifically 2112) and our friends had rooms either side. Maria and Urbano frequented the path behind our swim out throughout the day to ensure we always had drinks and within a day knew exactly what we all liked to drink and would make recommendations… Read more
We just returned from a weeks vacation with some of our closest friends. We had a swim out room (specifically 2112) and our friends had rooms either side. Maria and Urbano frequented the path behind our swim out throughout the day to ensure we always had drinks and within a day knew exactly what we all liked to drink and would make recommendations for new cocktails. They were so friendly and fun! Daniel, the Pool concierge was phenomenal. He was attentive, and went out of his way to ensure we had everything we needed. He even visited us at the other pool to make sure we were having a great time. And David, wow, what can I say about David. David entertained us pool side all week and was a blast. He made us all feel like family and between him and Daniel, our vacation was made. The resort was beautiful, great food, gorgeous rooms and a lot of fun. I can’t wait to go back! Read less
Image of the Tripadvisor rating Excellent trip with friends

Oct 22, 2021 jamiesS6659DF

We went to Secrets Riviera Cancun the week of October 16th with 2 other couples and had an absolute blast! David was our pool entertainment director and was wonderful and hilarious. By day 2, he already knew all of our names and went out of his way to make sure we were having fun. I actually looked forward to the silly pool games when David was… Read more
We went to Secrets Riviera Cancun the week of October 16th with 2 other couples and had an absolute blast! David was our pool entertainment director and was wonderful and hilarious. By day 2, he already knew all of our names and went out of his way to make sure we were having fun. I actually looked forward to the silly pool games when David was leading them. Daniel, our pool concierge, was exceptional. I have a fair complexion, so he always made sure I had shade somewhere. He could also answer any question that we had even if that meant he had to go talk to someone else to get the answer, and even when we went over to the Breathless pool, he made sure we had the best setup possible. Our vacation just wouldn’t have been the same without Daniel. If you end up at Secrets, which I highly recommend, Daniel and David will make sure you have the best experience possible. Read less
Image of the Tripadvisor rating Spectacular

Oct 21, 2021 Scott S

Outstanding service at the preferred club area by Pool concierge Daniel, E-Team David and Rosewater restaurant Jose and Sergio. Excellent service at the Coquette by Roberto and sommelier Eduardo. Th entire Restaurant staff is exceptional at this location. Besides over and above service the hotel, beach and grounds are stunning.
Image of the Tripadvisor rating Travel Agents Review of Property

Oct 19, 2021 susanner499

I am a travel agent from Canada. I just returned on Sunday from a 5 night stay at the Secrets Riviera Cancun. Having stayed at many other resorts in Mexico and the Caribbean, as well as many other AMResorts, this one impressed me. The excellent service we experienced here started with the checkin with Hugo and Vanessa in the Preferred Club… Read more
I am a travel agent from Canada. I just returned on Sunday from a 5 night stay at the Secrets Riviera Cancun. Having stayed at many other resorts in Mexico and the Caribbean, as well as many other AMResorts, this one impressed me. The excellent service we experienced here started with the checkin with Hugo and Vanessa in the Preferred Club Lounge, to the ABSOLUTELY amazing service we got from Maria around the pool, our favourite friendly breakfast waiter Sergio at Rosewater restaurant but I need to mostly mention the AMAZING attentive service from David in entertainment. Maria knew what we liked to drink 30 minutes into our stay and David knew all 6 of our names (me, my husband, my daughter, her boyfriend and his parents) within 10 minutes. Every time he saw us he called us by name, made us feel special and did such a good job!! David made our stay amazing. Restaurants and public areas are well kept, sanitized and COVID protocols exceeded. Food was delicious and the top shelf spirits had a great selection. Rooms were very nice, they could use a tiny bit of upgrades but I think they are working on that because I saw some painting and maintenance going on in one of buildings. One comment that I have about our rooms is that we had Junior suite gardenview with Swimout rooms but where they were located, the sunshine never hit the pool, so it wasn’t sunny or warm - so we didn’t use that feature even once. If we were to go again, I wouldn’t pay the extra for that type of swimout. The Oceanfront swimouts would be amazing as the sun hits there all day. The difference between the Secrets Riviera and the Breathless is night and day. The vibe and the music is much more active over there. The younger people in our group liked the music and activities at Breathless for a bit in the afternoon, but I preferred the relaxing atmosphere at Secrets. Our friends spoiled us with one of the largest bottles of the Veuve Champagne for our wedding anniversary and one of the Cabanas so that was special. We really enjoyed Rosewater restaurant, but also at at the Italian, the Teppanyaki, the Mexican. All were great - no issues with any meal we had. Entertainment at the beach in the evening was very enjoyable (electric violinist and the beach grill). Overall, this was a great stay. I will be recommending this resort to my travel customers for a good mix of relaxing and fun, great service and special attention from the staff. Great job David and Maria!! Keep up the amazing service to your guests!! I hope if their managers read here that they let them know what a great job they did!! Read less
Image of the Tripadvisor rating Fantastic resort with Amazing service!

Oct 19, 2021 andycB6571YN

Our experience was incredible! We booked at last minute and had never been to this resort. We've been to many other Secrets resorts. But can honestly say this one met or exceeded all our expectations. Our check in process went incredibly smooth and our room was ready with a perfect ocean view. All the food was great at both the restaurants and… Read more
Our experience was incredible! We booked at last minute and had never been to this resort. We've been to many other Secrets resorts. But can honestly say this one met or exceeded all our expectations. Our check in process went incredibly smooth and our room was ready with a perfect ocean view. All the food was great at both the restaurants and the buffet. We loved how close the pool was to the beach. The infinity pool overlooking the beach was great! But the best thing of all at this resort was the service! The service at all Secrets resorts is always top notch but this was the best we've ever had. Especially our pool service. Maria is far and away the best we've ever had! She is amazing! She works harder than anyone and always greets you with a smile and remembers your name and drink. Every time she walked up everyone was excited and greeted her with enthusiasm. Secrets Riviera should do all they can to keep her! David and the entertainment staff are also incredible. David has an amazing memory and greets everyone by name each day. He always had games ready to make the day fun but more impressively he'd make time to visit individually with each group each day. He clearly cares a lot about the people and his job and it shows! We loved our time here and will definitley be back! Read less