Secrets Riviera Cancun Resort and Spa

Cancun, Mexico

Virgin rating

The hotel

Unlimited luxury, completely adults-only, with everything you might possibly need from an all-inclusive holiday included. Take a dip in the pool, or put your toes in the sand and swim in the sea instead. Try your hand at a range of water sports, and if you're into golf, you're in luck as there're 3 courses nearby with your name on. With access to the Breathless Resort next door, there's a whole range of places to eat and drink at all times of day, whether it's watching the sun set with a cocktail in hand, or picking up a quick breakfast before a day by the pool. And after a day in the sun, your suite will be a welcome retreat with everything from pillow menus to your very own Tequila bar.

Amenities

  • Kayaking
  • Windsurfing
  • Bar
  • Evening Entertainment
  • Restaurant
  • Swimming Pool
  • Beachfront location

Where is it

Located between the Caribbean Sea and the Lagoon of Bahia Petempich in the Yucatan Peninsula. Only 15 miles away from South Cancun. 25 minutes from Playa del Carmen. Transfer time from airport: 15 minutes.

Hotel information

164 Preferred Club Suites. All with balcony/terrace, private terrace whirlpool or swim up pool access, air-conditioning, cable TV, Nespresso coffee machine, full bathrooms with shower and double sinks and 1 king-size bed or two double beds. 

Preferred status and amenities:

  • Personalised check-in and check-out in every building by a Destination Concierge 
  • In room continental breakfast service (pre-programed)
  • Complimentary access to the Relax Spa’s hydrotherapy circuit once per stay
  • Pillow menu
  • Express laundry service at regular cost 
  • Complimentary newspaper in suite every day (English or Spanish) 
  • Complimentary WiFi access
  • Pool concierge with exclusive amenities and services
  • In-room Tequila Bar as well as an upgraded mini-bar refreshed daily with soft drinks, bottled water, juice and beer
  • Upgraded bath amenities

Preferred Club Junior Suite Tropical View with 1 king-size bed, sleeping maximum 2 adults.

All Inclusive of: Unlimited-Luxury® includes all à la carte and buffet meals, unlimited domestic and International drinks by the glass and snacks. Stocked mini-bar includes water, soft drinks and beer. Concierge service. Pool and beach waiter service. 24-hour room service. WiFi. Activities unless otherwise stated. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply). 

Preferred Club Junior Suite Ocean View with 2 double beds, sleeping maximum 2 adults.

Preferred Club Junior Suite Swim Out Tropical View rooms are more spacious and have a separate seating area, sleeping maximum 3 adults. 

 

Rosewater (à la carte restaurant for breakfast and lunch). Full access to 9 restaurants and bars at Breathless Riviera Cancun next door with no reservations required.

Live nightly entertainment. Theme parties.

Exclusive Preferred Club pool and whirlpool (access to the 2 Breathless Riviera Cancun pools next door). Non-motorised water sports. Snorkel lessons. Windsurfing. Kayaks. Paddle boards. Sailing. Beach volleyball. Yoga and Zumba classes. Cooking classes.Tequila tastings. Dance classes. Complimentary green fees at 3 nearby golf courses: El Tinto, Gran Coyote Golf Riviera Maya and El Camaleon Mayakoba (additional charges such as golf clubs, transportation and premium schedules apply).

24-hour room and concierge services. Pool and beach wait service. Laundry service*.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge. 

Please note: no reservations required in any of the restaurants.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (772)
  • Very good (167)
  • Average (93)
  • Poor (36)
  • Terrible (47)
Image of the Tripadvisor rating Secrets Riviera Cancun

Mar 27, 2024 Rossana1004 Macomb, Michigan

Great stay overall. We had a Master Suite swim out and the room was fabulous and clean. Yael made check-in easy. Dagoberto was a favorite of ours at the Rosewater during dinner. Edwin and Cruz were great at the pool serving drinks. Be wary of them asking you to go to Secrets Maroma for a tour. They say it's not a timeshare, but in essence it… Read more
Great stay overall. We had a Master Suite swim out and the room was fabulous and clean. Yael made check-in easy. Dagoberto was a favorite of ours at the Rosewater during dinner. Edwin and Cruz were great at the pool serving drinks. Be wary of them asking you to go to Secrets Maroma for a tour. They say it's not a timeshare, but in essence it is very similar with the Vacation Club. Several guests attended this and some bought into the Vacation Club. Read less
Image of the Tripadvisor rating Beautiful stay

Mar 27, 2024 schulercharleen

I booked this place for my 1st anniversary and I must say it was beautiful the swim up pool was beautiful the staff was attentive beautiful property I will stay again at this location the food and drink were better then I expected and edwin was the best
Image of the Tripadvisor rating Disappointed. Not worth the money.

Mar 26, 2024 gregorymU2347AX

For the last five years, my fiancée and I have stayed at a secrets resort. I’ve listed my pros and cons below but what was a real bummer was that somewhere at secrets we both picked up an upset stomach, diarrhea, and a stomach ache that messed up half of our time there and is still with us, three weeks later. I haven’t ever been happier to leave a… Read more
For the last five years, my fiancée and I have stayed at a secrets resort. I’ve listed my pros and cons below but what was a real bummer was that somewhere at secrets we both picked up an upset stomach, diarrhea, and a stomach ache that messed up half of our time there and is still with us, three weeks later. I haven’t ever been happier to leave a resort as I was this secrets location. I’m not rich. I save for these trips all year and it is just sad. PROS - [ ] Beach sand was nicely maintained - [ ] Leti at preferred club bar - [ ] Gym is good - [ ] Fabio and Bailey, the guys checking to make sure that only Secrets guests are on the Secrets beach, were friendly and funny. - [ ] Housekeeping was unobtrusive and fairly good. - [ ] Adam Adal is a very good server CONS - [ ] Turndown - [ ] Food waste - [ ] beach service - [ ] Concierge - [ ] Cold water in shower - [ ] Ants on balcony - [ ] Balcony tub not cleaned for use - [ ] Beach chairs missing bolts on hinges - [ ] Unpredictable service at restaurants - [ ] stumps of trees in surf zone made wading dangerous - [ ] Ocean bottom felt squishy like a swamp - not sandy. - [ ] Hydrotherapy circuit is not great. We wanted to sauna together but there is no coed sauna, and the sauna temp was very low. Update on 3/25 - we just got over the illness we picked up there. Read less
Image of the Tripadvisor rating Amazing workers!!

Mar 26, 2024 Madison B

I had an amazing experience with a man working at the bar. His name was juan and not only did he work so hard. He remembered my name. Very amazing employee! I even made him take a photo with me. I also was very impressed with all the staff, they make me and my sisters whole vacation.
Image of the Tripadvisor rating Not what we expected.

Mar 26, 2024 jimX6745WJ

Hotel was older. AC not working or non existent. Beach is terrible. Food was just ok. Breathless side where all the restaurants are is a loud party atmosphere. Large glass shower in middle of room is unnecessary. Room smelled bad.