Secrets the Vine Cancun

Cancun, Mexico

The hotel

This is Secrets first ever resort in Cancun and it’s a stunner! Adults-only and Unlimited-Luxury®, the design is cutting edge with every state-of-the-art facility you can think of. All rooms have private balconies revealing magnificent views of every sunrise and sunset over the ocean or lagoon. For true indulgence, head to the Secrets Spa by Pevonia®, inspired by local cave-like structures and cenotes; it’s a sublime experience, guaranteed to take your breath away! If yoga is more your thing, join like-minded others for some zen-like meditation in the open air or head to the pool for a spot of water aerobics. If you’ve always wanted to salsa, there are dancing lessons galore. After an action-packed day, or indeed a day just spent soaking up the sun — the choice is yours — head back to your beautifully appointed suite for sundowners on the terrace or enjoy a sommelier-led wine tasting with some of the world’s finest wine collections. When it comes to dining, again you’re spoilt for choice. The finest cuisine from around the world is served to you in a variety of restaurants, each one the perfect venue to linger in a while, soaking up the romantic atmosphere. Fancy a film after dinner? Some evenings there are films on the beach or dance the night away in the sports bar to the latest DJ-spun tunes!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location
  • Restaurant
  • Kayaking
  • Sailing
  • Scuba Diving

Where is it

In central Cancun, alongside a powder-white beach. Taking a step away from this luxurious resort, you are conveniently located near to Cancun with its enticing nightlife, fine restaurants and fabulous shopping. Transfer time from Cancun Airport: 20 minutes.

Hotel information

497 rooms. All with air-conditioning, balcony, Italian porcelain floors, teak wood furnishings and welcoming beds dressed with the finest luxury linens. Luxurious bathrooms wrapped in white glass. Satellite TV, telephone, complimentary WiFi access, mini-bar, tea/coffee maker, iPod docking station, safe, hairdryer, iron and board, chaise lounge or sofa, 24-hour room service, bathrobes and slippers and his-and-hers armoire. Complimentary newspaper delivered to guest room daily. Deluxe Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

All Inclusive of: Unlimited-Luxury® includes all meals (full breakfast, lunch and dinner) and snacks. Unlimited beverages including domestic and International alcoholic and non-alcoholic drinks at any of the resort bars. Concierge services. Pool and beach wait service. WiFi. No wristbands required. All gratuities. All activities and entertainment above unless otherwise stated. 24-hour room service. Mini-bar (refreshed daily with soft drinks, juice, bottled water and beer).

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Junior Suite Ocean View Rooms with seating area and 1 king-size floating bed, sleeping maximum 2 adults.

Honeymoon Suite Ocean View Rooms with 1 king-size floating bed and separate seating area, sleeping maximum 2 adults.

Honeymoon Suite Ocean Front Rooms with stunning ocean front views, 1 king-size floating bed and separate seating area, sleeping maximum 2 adults.

Master Suite Ocean View Rooms with breathtaking views over the Caribbean Sea and television lounge/den that can be utilised as a second bedroom with pull-out sofa, main living area with dining table, 1 king-size floating bed, in-room soaking tub and corner terrace, sleeping maximum 3 adults.

Master Suite Ocean Front Rooms are as Master Suite Ocean View Rooms but with stunning ocean front vistas, sleeping maximum 3 adults.

Preferred Club Deluxe Ocean View Rooms are as per Deluxe Ocean View Rooms but with personal receptionist concierge allowing guests to check-in on their own floor, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Junior Suite Ocean View Rooms are as per Preferred Club Deluxe Ocean View Rooms but with separate seating area, sleeping maximum 2 adults.

Preferred Club Honeymoon Suite Ocean View Rooms and Preferred Club Honeymoon Suite Ocean Front Rooms offer a private balcony with teak wood furnishings with stunning ocean views, with 1 king-size bed sleeping maximum 2 adults.

Preferred Club Master Suite Ocean View Rooms with 1 king-size bed and a pull-out sofa bed, sleeping maximum 3 adults.

Preferred Club Master Suite Ocean Front Rooms offer a spacious living area with Italian porcelain floors, dining table, sitting area and sofa. With 1 king-size bed and a pull-out sofa bed sleeping maximum 3 adults.


Preferred Club Benefits include:

  • Private Preferred Club Lounge 
  • Preferred status and amenities 
  • Concierge service 
  • Daily Continental breakfast service in the lounge 
  • Afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in the lounge 
  • Private swimming pool 
  • Pillow menu 
  • Complimentary newspaper in room every day (English or Spanish) 
  • Complimentary computer access in Preferred Lounge 
  • Upgraded mini-bar service 
  • Upgraded bath amenities
  • Booking Bonus: Book by 31 Jul '20 to receive up to 28% off the accommodation cost between 1 Nov–31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

7 reservation-free restaurants: Market Cafe (main buffet restaurant for breakfast and lunch, Mexican food for dinner), Nebbiolo (Italian restaurant), Dragons (Asian fusion restaurant), Olio (Mediterranean restaurant), Sea Salt Grill (Peruvian cuisine), Bluewater Grill (grill and steak restaurant), Barefoot Grill (snacks/grill). The Vine Bazaar: The Café (24-hours, premium coffee, snacks, late night bites). Room service (24 hours). 7 bars. Signature element of wine with a winery or wine wall including over 3,000 varieties of wine. Sommelier-led wine tastings* with some of the world’s finest wine collections as well as wine pairings and wine education. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Secrets, Breathless, Dreams, Sunscape and Now Resorts (terms and conditions apply).

Outdoor lounge, piano lounge, sports bar. Evening entertainment. Live music. Theme party nights. Films on the beach. Sommelier-led wine tastings*. Cocktail classes.

2 infinity pools and terrace swimming pool, outdoor whirlpool. Fitness centre. Secrets Spa by Pevonia®* with beauty salon*. Outdoor yoga. Water aerobics. Football. Volleyball. Deep-sea fishing*, scuba diving* and snorkelling. Table tennis. Billiards. Dancing lessons. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Laundry/dry cleaning service*. 24-hour front desk. 24-hour room service and concierge services. Currency exchange, business centre, gift shop*, game area, travel agency* and car rental*. Complimentary WiFi throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

* Denotes local charge.

Please note: no reservations need to be made in any of the restaurants. 

Please note: adults-only hotel for guest aged 18 years and over.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (10531)
  • Very good (1883)
  • Average (632)
  • Poor (190)
  • Terrible (148)
Image of the Tripadvisor rating 30% of resort for 100% of the price!

Jul 3, 2020 luvstraveling1

I am placing this review on July of 2020 shortly after the resorts in Cancun opened following a period of closure due to Covid 19 so matters may be different if you are reading this years later. We are big fans of Cancun and come frequently. Yet this was one of our few disappointments. See the negatives and positives but overall, I would say that… Read more
I am placing this review on July of 2020 shortly after the resorts in Cancun opened following a period of closure due to Covid 19 so matters may be different if you are reading this years later. We are big fans of Cancun and come frequently. Yet this was one of our few disappointments. See the negatives and positives but overall, I would say that this resort is closer to a 3 star hotel so come with correct expectation ( we had expected 5 star hotel as advertised by Expedia). Positives: Staff are polite and are genuinely interested in helping. The place has done a great job with sanitation and overall feels safe from pandemic standpoint. Negatives: Of the 7 restaurants only 2 are open, gym is closed, vanities in the room are very minimal. Room services has limited hours and menu. Some of the food times don't taste fresh. Overall, the place is offering at most 30% of what it normally would, except at 100% the cost. We had communicated with the hotel staff prior to arrival from the US and we had been told that all amenities were available. The closure are in part due to mandates and in part due to low volume at the resort. The only blame to the hotel is that they may not be honest about the extent what's open before you arrive and their unwillingness to discount the rate to the service they provide. Basically, your vacation will end up in getting up in the morning, going to the only pool open, eating at one place open for lunch, and then go to one of two places open for dinner. We started doing exercises using our phone on the side of the pool. The spa interestingly is open and you can get a massage for 200 dollars for 50 min with a gloved masseuse. Read less
Image of the Tripadvisor rating Have not refunded me for my cancelled trip during COVID

Jun 30, 2020 LightPacker653663

I booked a trip for April 24. I cancelled it March 20, due to COVID. I was told I would see a refund within 10 days. Once I inquired about not seeing it, they said it would be UP to 90 days before they could issue the refund. It is now June 30, and they have not refunded my money back. I have emailed, called, and messaged on Social media. They… Read more
I booked a trip for April 24. I cancelled it March 20, due to COVID. I was told I would see a refund within 10 days. Once I inquired about not seeing it, they said it would be UP to 90 days before they could issue the refund. It is now June 30, and they have not refunded my money back. I have emailed, called, and messaged on Social media. They have stolen my money!! Read less
Image of the Tripadvisor rating Didn't care for the staff

Jun 1, 2020 jojonesmiami Fort Lauderdale, Florida

The hotel is beautiful, mostly quiet and very clean. I am giving two starts based on the staff. The staff was disingenuous, they talked & criticized some of the guest while smiling at them or behind their backs. They didn't know I spoke Spanish. Twice during breakfast and Lunch while waiting for our turn to sit I heard the hostess and another… Read more
The hotel is beautiful, mostly quiet and very clean. I am giving two starts based on the staff. The staff was disingenuous, they talked & criticized some of the guest while smiling at them or behind their backs. They didn't know I spoke Spanish. Twice during breakfast and Lunch while waiting for our turn to sit I heard the hostess and another staff member talking about some of the guests as they came back from walking them to their table. In another occasion they laughed as they walked behind the guest commenting on their appearance. Of course, this will not be the same experience for everyone, but being that I have been to a lot of resorts, this one didn’t feel welcoming and was really missing that vacation vibe you get when you are at a resort. I just can’t recommend. Read less
Image of the Tripadvisor rating The best vacation ever!

May 31, 2020 katherineeI6968LJ

Me and my boyfriend stayed at Secrets the Vine from March 18, 2020-March 24th. We had booked our original stay through a travel agency, but when we got to Mexico we learned the agency canceled our hotel stay at The Vine, and had not returned our money. After speaking with The Vine front desk they were understanding, and although we had to pay… Read more
Me and my boyfriend stayed at Secrets the Vine from March 18, 2020-March 24th. We had booked our original stay through a travel agency, but when we got to Mexico we learned the agency canceled our hotel stay at The Vine, and had not returned our money. After speaking with The Vine front desk they were understanding, and although we had to pay for our stay again (!!) the resort was extremely helpful during the process. We stayed in a beachfront room, with absolutely breathtaking views. There are many food options, but we recommend Bluewater Grille. Make sure you ask for Javier and Jorge as your waiters. They were fantastic and had my boyfriend wanting to only eat there our entire trip! The beach is gorgeous and there are multiple bars by the pools. The staff is extremely attentive and helpful. Everyone was so nice and willing to answer all our questions. I wish there was more nightlife at the resort, but besides that this is the perfect relaxing getaway. Read less
Image of the Tripadvisor rating Solid 4 stars

May 19, 2020 soflgirl7 Boynton Beach, Florida

My mom & I went to the Vines for a mother/daughter trip. The biggest negative was the number of levels/steps/stairs to navigate. The hotel is beautiful and I realize the elevations were likely unavoidable, but worth mentioning. The entertainment options were fantastic and lots of fun! A special shout out to Roger Pech & David Ramos at Nebbiolo!… Read more
My mom & I went to the Vines for a mother/daughter trip. The biggest negative was the number of levels/steps/stairs to navigate. The hotel is beautiful and I realize the elevations were likely unavoidable, but worth mentioning. The entertainment options were fantastic and lots of fun! A special shout out to Roger Pech & David Ramos at Nebbiolo! We received unbelievable service, managed by Ithiel. First class! Wonderful service and much appreciation to Alejandro at Blue Water Grill and Fausto at Market Cafe. Gonzalo & Roberto & Norberto at the beach & pool were awesome as well! Thank you for a memorable trip! Read less