Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Awarded by the AAA, this four-Diamond Resort is a family friendly paradise, surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach, you’ll be forgiven for thinking you’ve landed in paradise! A plethora of day and evening activities include water sports galore, a state-of-the-art fitness centre, volleyball, billiards and yoga. The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. There’s also a sumptuous international buffet at World Cafe, seafood specialities at Oceana and juicy steaks at the Seaside Grill. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

Overlooking a beautiful stretch of ocean, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 rooms and suites. All with air-conditioning, terrace or balcony, all rooms types with indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers and iron and board. Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Premium Deluxe with Plunge Pool Rooms with a private plunge pool, indoor whirlpool, garden views and king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast in Oceana and Seaside Grill
  • Exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine), Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (local and International seafood, recently renovated, breakfast for Preferred Club guests only), Seaside Grill (grilled favourites, recently renovated, breakfast for Preferred Club guests only), World Café (buffet and late-night bites, recently renovated). Coco Café (Premium coffees and deli snacks, recently refurbished to include new patio furniture and a new glass ceiling) and Barefoot Grill (light lunches, snacks and drinks by the pool). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars, 2 of which remain open until 1:00am (Rendevous and Desires Club), the remaining 4 bars close between 6:00pm-8:00pm. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Sunscape and Now Resorts (Terms and Conditions apply).

Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Every Friday at 3:00pm. Recently renovated Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools (2 of which are heated) and kids' pool. 2 outdoor whirlpools. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, hobie cats, windsurfing*, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping.Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
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Traveller rating

  • Excellent (6213)
  • Very good (2142)
  • Average (777)
  • Poor (336)
  • Terrible (251)
Image of the Tripadvisor rating Third visit in 15 months!

Jan 20, 2021 BobbyHillChargedUp

Dreams Riviera Cancun has become our home-away-from-home because of the extraordinary customer service from the top down. I celebrated my birthday here in January 2020 and again in 2021 and plan to go back in March to celebrate my wife's birthday, because of the people and the amenities. Even with the Covid19 pandemic, the food was top notch,… Read more
Dreams Riviera Cancun has become our home-away-from-home because of the extraordinary customer service from the top down. I celebrated my birthday here in January 2020 and again in 2021 and plan to go back in March to celebrate my wife's birthday, because of the people and the amenities. Even with the Covid19 pandemic, the food was top notch, service around the pool was off the charts and the safety protocols implemented because of Covid were the best we've seen anywhere. Cesar, the General Manager is a hands on, get it done type of manager and his staff love him. Our Sommelier, Hector was a gracious and knowledgeable host in the wine cellar, making sure my birthday was a smashing success. Our pool side waitress was Lucy and our glasses were never allowed to be empty. She was on top of her game everyday and if she took a lunch break, she notified us and told us who would be handling her section. As you can tell by my review, we absolutely love this place and highly recommend it to anyone wanting a first class getaway. Read less
Image of the Tripadvisor rating Winter get a way

Jan 20, 2021 Cruiser32543142959

Dreams resort is beautiful, Vincente at the pool was terrific, wonderful, friendly and right on it for drinks or anything you need, Pedro served us both at the Mexican and French, he was right on top of the service above and beyond. The downside Mexican restaurant wasn't very good. Himitsu was really great food so good, our wonderful waiter,… Read more
Dreams resort is beautiful, Vincente at the pool was terrific, wonderful, friendly and right on it for drinks or anything you need, Pedro served us both at the Mexican and French, he was right on top of the service above and beyond. The downside Mexican restaurant wasn't very good. Himitsu was really great food so good, our wonderful waiter, Emanual did an amazing show serving our deep fried ice cream. A big shout out to our best swim up bartender Humberto. We definitely Will go again to this Dreams. UVC staff, is a joke. they do nothing to enhance your stay even when you ask for the littlest request. Read less
Image of the Tripadvisor rating Excellent property

Jan 20, 2021 lisacycle Moses Lake, Washington

We would stay there again. Pristine property and beach. Excellent food. The only negative was check in. We were not provided a map or showed to our room. We had to flag someone down to show us our room and no -one offered to carry the bags to the room. We also had a snafu with getting access to the preferred club since we had upgraded… Read more
We would stay there again. Pristine property and beach. Excellent food. The only negative was check in. We were not provided a map or showed to our room. We had to flag someone down to show us our room and no -one offered to carry the bags to the room. We also had a snafu with getting access to the preferred club since we had upgraded membership after making the reservations. They did not have the updated info in their computer. Read less
Image of the Tripadvisor rating Five stars if it weren’t for covid!

Jan 18, 2021 ksiddall77

Stayed here from the 9th-16th, staff was wonderful overall, very attentive! Would like to thank specifically ricardo, misael, victor, clever, enrique, ediberto, moises, and many others at the restaurants who’s names I didn’t get. The food was really the only disappointing thing, but I was told it was because of covid they had to cut back. Still… Read more
Stayed here from the 9th-16th, staff was wonderful overall, very attentive! Would like to thank specifically ricardo, misael, victor, clever, enrique, ediberto, moises, and many others at the restaurants who’s names I didn’t get. The food was really the only disappointing thing, but I was told it was because of covid they had to cut back. Still found amazing food there, you just had to search it out. (Recommend the seaside grill and oceania restaurant) Good job cleaning the beaches, cleaning everything really. Tons of entertainment and activity options. I’ll be back for sure! Read less
Image of the Tripadvisor rating The best time of my life

Jan 18, 2021 Tanya G Anaheim, California

I cant find the words to explain the way me and wife felt as we celebrated our honeymoon at the Dreams Riviera Cancun Resort & spa. The resort looked amazing the staff treated us like royalty. Upon our arrival check in was quick, we were upgraded to the most beautiful suite we have ever stayed in. We had a blast!!!!