Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

Virgin rating

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! The family friendly paradise is surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach - you’ll be forgiven for thinking you’ve landed in paradise! The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 rooms and suites. All with air-conditioning, terrace or balcony, indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers, and iron and ironing board.

Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine), Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (local and International seafood, recently renovated with brand new rooftop), Seaside Grill (grilled favourites, recently renovated, breakfast for Preferred Club guests only), World Café (buffet and late-night bites, recently renovated). Coco Café (Premium coffees and deli snacks, recently refurbished to include new patio furniture and a new glass ceiling) and Barefoot Grill (light lunches, snacks and drinks by the pool). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Recently renovated Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool. 2 outdoor whirlpools. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
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Traveller rating

  • Excellent (8113)
  • Very good (2555)
  • Average (1000)
  • Poor (428)
  • Terrible (354)
Image of the Tripadvisor rating Anniversary Vacation

Jul 26, 2024 japtalian10 Denton, Texas

Dreams Riviera Cancun Resort & Spa is a nice resort for a family vacation as well as for couples. The staff were very nice and they ensured that we had everything that we needed to make our stay comfortable. The only concern that we had was that the beach was full of seaweed, which made it less enjoyable. Although while visiting their "sister"… Read more
Dreams Riviera Cancun Resort & Spa is a nice resort for a family vacation as well as for couples. The staff were very nice and they ensured that we had everything that we needed to make our stay comfortable. The only concern that we had was that the beach was full of seaweed, which made it less enjoyable. Although while visiting their "sister" resort, it was nice and clean. This told us that they had the ability to clean up the beach, but chose NOT to do so. This made the pools, the only options to enjoy the outdoor water areas. The vacation was all inclusive, we still had to be be prepared to PAY for other excursions IF we really wanted to get out and to enjoy the beach. That was disappointing because when you think of all inclusive, who wants to pay MORE once you arrive on vacation? The Concierge constantly stopped you to tell you about FREE opportunities, but you had to pay for this or that. It got a little "tiring" after a while. Read less
Image of the Tripadvisor rating Review

Jul 25, 2024 lanre39 Woodlawn, Maryland

Overall, the resort was fine, but there were too many gnats in my room, and they even got into my scotch. At the restaurants downstairs to the right, I felt neglected as I had to beg for water while people kept walking past my table. Anyway, thanks."
Image of the Tripadvisor rating I wanted this place to be great

Jul 25, 2024 Ryan M

I will start with the positives. The staff are great. Their English was amazing and they were extremely friendly. The entertainment crew is top notch. They had a show every night, though slightly repetitive it was still fun to watch and very kid friendly. They played a movie outside every night we were there, and it was great for the kids. The… Read more
I will start with the positives. The staff are great. Their English was amazing and they were extremely friendly. The entertainment crew is top notch. They had a show every night, though slightly repetitive it was still fun to watch and very kid friendly. They played a movie outside every night we were there, and it was great for the kids. The bar tenders were amazing. The drinks they made were so-so. The thing that made them great was their patience. They made countless milkshakes and mudslides for the kids. My son and his friend alone probably had 30 of them. They did this all with a smile on their faces. The grounds are pretty and our plunge pool was perfect for the kids. We enjoyed swimming every night and even fed lizards directly from our pool. We used AMstar for our airport transfer and they were amazing. The were waiting when we landed even though our flight was 40 minutes late and it was nearly midnight. We left the resort at 5:30 am to go back to the airport and they showed up right on time to drive us back. Couldn't have asked for a better experience. Now for the negatives. I'll start with the room. The shape of the room though interesting leaves 0 privacy. The rooms are octagons. With mirrors on each side. The doors for both the toilet and the shower are partially frosted glass. Needless to say, you can tell exactly what is going on in each from anywhere in the room. The second day we were there the AC in our room was turned off in the morning and would not turn back on until around 9pm. At one point it was 84F in our room. I called the front desk and they sent someone to look at it, but it didn't do anything. a few hours later I spoke with another guest, and they had been informed that the AC to the whole building was out and they had received a notice about it. We decided to just sit in the lobby and wait for it to come back on. We understand that these things can happen, we would have liked to have been informed prior to them doing this though. If we had been told we could have planned accordingly. The food was very hit or miss. Somethings were very good. The Asian and Italian restaurants were both amazing. The sushi and stir fry were great. The rissoto was perfect. The buffet was unfortunately not good. Some of the food seemed fresh, others did not. We joked that the buffet was yesterday's leftovers from the ala carte restaurants. We have stayed at 2 other Secrets/Dreams resorts. We expected the same level of quality and unfortunately it wasn't there. All of this being said. Would we go back? Possibly. The kids had a really good time, though the food wasnt what we have come to expect from Dreams it wasnt the worst we have ever had on vacation. I think if we went back we would go in with just lowered expectations. Read less
Image of the Tripadvisor rating Seven days in paradise

Jul 25, 2024 Dawn M Oldbury, United Kingdom

We have just returned from 7 days at Dreams Riviera and we absolutely loved it! The rooms are very comfortable and clean. The hotel and grounds are gorgeous and very well maintained. The food is excellent - plenty of choice at breakfast buffet and again at lunch. We aren’t big fans of buffets but this was really good. The a la carte restaurants… Read more
We have just returned from 7 days at Dreams Riviera and we absolutely loved it! The rooms are very comfortable and clean. The hotel and grounds are gorgeous and very well maintained. The food is excellent - plenty of choice at breakfast buffet and again at lunch. We aren’t big fans of buffets but this was really good. The a la carte restaurants are lovely - el patio was delicious with the most varied menu. Portofino snd Bordeau were fantastic and the Teppanyaki at Himitsu was amazing! The staff all work very hard to make your stay comfortable and enjoyable. Special mention to Pablo in the World cafe - he was so friendly, attentive and welcoming. He is a total credit to the hotel and our little girl loved practicing her Spanish with him every morning. We will always remember how happy and special he made us feel during our vacation. The spa is also beautiful - a bit pricey but I had an incredible massage with Itzel and I can highly recommend it! All in all I would definitely recommend Dreams Riviera and we will absolutely return in future! Ps The kids explorer club is also fantastic! Available from 10am to 9.45pm with varied activities and the staff are so lovely. Our daughter had the best time and she said it’s the best holiday club she’s ever been to. Just amazing! Read less
Image of the Tripadvisor rating Beautiful Family Resort

Jul 23, 2024 trosclair125 Raleigh, North Carolina

Dreams Rivera Cancún Resort is an excellent family friendly resort. The rooms are very comfortable and clean . House keeping staff are very polite and dedicated workers making sure the rooms are clean and well stocked with amenities. Love the layout of the rooms and the design and decorations .The pools are beautiful and kids friendly