Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Awarded by the AAA, this four-Diamond Resort is a family friendly paradise, surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach, you’ll be forgiven for thinking you’ve landed in paradise! A plethora of day and evening activities include water sports galore, a state-of-the-art fitness centre, volleyball, billiards and yoga. The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. There’s also a sumptuous international buffet at World Cafe, seafood specialities at Oceana and juicy steaks at the Seaside Grill. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Children's Pool
  • Bar
  • Spa
  • Babysitting service
  • Windsurfing
  • Scuba Diving
  • Golf
  • Volley Ball
  • Restaurant
  • Snorkelling
  • Families
  • Wedding

Where is it

Overlooking a beautiful stretch of ocean, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 rooms and suites. All with air-conditioning, terrace or balcony, all rooms types with indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers and iron and board. Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Premium Deluxe with Plunge Pool Rooms with a private plunge pool, indoor whirlpool, garden views and king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast in Oceana and Seaside Grill
  • Exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting
  • Free Weddings: conditions apply. More information can be found here

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine), Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (local and International seafood, recently renovated, breakfast for Preferred Club guests only), Seaside Grill (grilled favourites, recently renovated, breakfast for Preferred Club guests only), World Café (buffet and late-night bites, recently renovated). Coco Café (Premium coffees and deli snacks, recently refurbished to include new patio furniture and a new glass ceiling) and Barefoot Grill (light lunches, snacks and drinks by the pool). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars, 2 of which remain open until 1:00am (Rendevous and Desires Club), the remaining 4 bars close between 6:00pm-8:00pm. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Sunscape and Now Resorts (Terms and Conditions apply).

Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Every Friday at 3:00pm. Recently renovated Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools (2 of which are heated) and kids' pool. 2 outdoor whirlpools. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, hobie cats, windsurfing*, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping.Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5321)
  • Very good (2022)
  • Average (741)
  • Poor (320)
  • Terrible (234)
Image of the Tripadvisor rating Amazing Week. Fantastic Friends and New Experiences

Sep 21, 2019 DaveBeal

Our 1st time to an all inclusive resort. Wife and I had a FANTASTIC week. From the Welcome we received during our check in, to the goodbyes when we left. Amazing week. Can't wait to do this again. We upgraded at check-in to the Preferred King Ocean Front Suite. This did not disappoint. It was the best money spent the whole week. The Room was… Read more
Our 1st time to an all inclusive resort. Wife and I had a FANTASTIC week. From the Welcome we received during our check in, to the goodbyes when we left. Amazing week. Can't wait to do this again. We upgraded at check-in to the Preferred King Ocean Front Suite. This did not disappoint. It was the best money spent the whole week. The Room was heaven for 7 nights. The Resort layout is easy to navigate and find anything you need. All the Restaurants are Fantastic. The French Restaurant is not to be missed. Their Signature Champagne Cocktail is amazing. The one reason for the 4 start vs 5 star is the lack of a designated adult only area or pool. they have 3 large pool's and 2 smaller children size pools. But all the family's with children would hang out in the large Infinity pool, and they would float around on the large pool floats provided and congregate at the bar, either with their parents or as groups . i have no issue with children. But when you have to wade through a sea of kids splashing and playing around and on top of the bar, then that is not my definition of a vacation. I really wish this one pool with the swim up bar was designated adult only. or at the very least, the half of the pool with the swim up bar. Children do not need to be hanging around or occupying the seats at a pool bar. just my opinion. Other than this Single issue, this is a 5 start resort. Clean, spacious rooms, amenities that surpass your needs. And never having a want not addressed by the staff. 1 other item, all the pools close early. So plan on being out of the water before dark. Read less
Image of the Tripadvisor rating Incredible holiday

Sep 21, 2019 Muslou St. Albans, United Kingdom

Just back from an amazing 2 week holiday here , we were meant to be going to Now Sapphire that closed for renovations & were given Dreams as our alternative, met several people who have been to both & were told Dreams was an upgrade. It was fabulous, we had a problem with our room on arrival & were then moved but there was an issue again ,… Read more
Just back from an amazing 2 week holiday here , we were meant to be going to Now Sapphire that closed for renovations & were given Dreams as our alternative, met several people who have been to both & were told Dreams was an upgrade. It was fabulous, we had a problem with our room on arrival & were then moved but there was an issue again , Alejandro on reception moved us to a third room 2316 , we had fabulous views & were very very happy with the room , big thanks to Alejandro!! The food & service here is very very good , several very good restaurants , food so good I’ve put on 5.5kilos !! Big shout out to the following staff who made our trip memorable & we can’t wait to come again , Seaside Grill Angela & Gabriel absolute stars 🌟, Barracuda bar on the beach Mauricio & Jose, waiters on the beach who kept us constantly hydrated Israel & on his rest days Erick , these guys work tirelessly in the heat & are always so happy 😀, must also mention Victor who constantly patrolled the beach , it was lovely to chat with him every day . The guys that are daily clearing the seaweed do a fabulous job , we went for many walks along the beach & Dreams beach is definitely the best by far !! My only gripe about my perfect holiday was that the entertainment starts & finishes too early , we were normally having dinner so missed it all . Big thanks to the entire Dreams team all were all so friendly & welcoming, will hopefully be back next year 💗💗 Read less
Image of the Tripadvisor rating Excellent resort !!

Sep 20, 2019 melissawolf80

We had a blast this past week celebrating our friends wedding . The resort is beautiful and well maintained . Food and drinks were superb. Our room was cleaned early in the morning which was so nice our maid Olga was great and thorough !! Everyone was so friendly and nice! Our first night my DUMB drunk ass left my LV wallet at the discotheque .… Read more
We had a blast this past week celebrating our friends wedding . The resort is beautiful and well maintained . Food and drinks were superb. Our room was cleaned early in the morning which was so nice our maid Olga was great and thorough !! Everyone was so friendly and nice! Our first night my DUMB drunk ass left my LV wallet at the discotheque . When I woke up the next morning and realized it was missing I thought it was definitely gone . Well the amazing bartender that night turned it in!!!! I’m so grateful . Everything was still in it . I’m not so sure this would have happened in the states ! To say I appreciate the honesty is an understatement ! Only downfall: The water! It’s so murky from the seaweed and I know there’s nothing that can be done . But the beach is absolutely meticulous and the resort does a great job of keeping it that way. It would also be nice to not allow kids into the adult pool with the bar . Just my personal preference . Otherwise I would highly recommend this resort and I’ve been to this part of Mexico about 20 + time s Read less
Image of the Tripadvisor rating Great holiday

Sep 20, 2019 Guide49254497937

We have just returned from a fantastic week at Dreams Riviera. The staff are brilliant, very polite, attentive , friendly , nothing is too much trouble for them and they work exceptionally hard. The food is excellent and the no reservation system is ideal. The room was spacious, well appointed and the whole hotel was well maintained. Minor points… Read more
We have just returned from a fantastic week at Dreams Riviera. The staff are brilliant, very polite, attentive , friendly , nothing is too much trouble for them and they work exceptionally hard. The food is excellent and the no reservation system is ideal. The room was spacious, well appointed and the whole hotel was well maintained. Minor points for improvement are a cocktail and snack list at the bars and better quality evening entertainment but that did not distract from the great time we had. Read less
Image of the Tripadvisor rating Limited Choice - too American

Sep 20, 2019 Paradise575323

Great Staff, but the breakfast was for Americans, with overcooked bacon, no beans, no brown sauce, no proper sausages. Quite alot of Europeans are now going to mexico but wont be going to hotels that only cater for americans - sorry. Please be mexican not american. The Doctor also tried to give an IV for a mosquito bite !! I think they thought… Read more
Great Staff, but the breakfast was for Americans, with overcooked bacon, no beans, no brown sauce, no proper sausages. Quite alot of Europeans are now going to mexico but wont be going to hotels that only cater for americans - sorry. Please be mexican not american. The Doctor also tried to give an IV for a mosquito bite !! I think they thought they would take as much of our travel insurance money as they could. Read less