Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Awarded by the AAA, this four-Diamond Resort is a family friendly paradise, surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach, you’ll be forgiven for thinking you’ve landed in paradise! A plethora of day and evening activities include water sports galore, a state-of-the-art fitness centre, volleyball, billiards and yoga. The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. There’s also a sumptuous international buffet at World Cafe, seafood specialities at Oceana and juicy steaks at the Seaside Grill. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

Overlooking a beautiful stretch of ocean, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 rooms and suites. All with air-conditioning, terrace or balcony, all rooms types with indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers and iron and board. Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Premium Deluxe with Plunge Pool Rooms with a private plunge pool, indoor whirlpool, garden views and king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast in Oceana and Seaside Grill
  • Exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine), Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (local and International seafood, recently renovated, breakfast for Preferred Club guests only), Seaside Grill (grilled favourites, recently renovated, breakfast for Preferred Club guests only), World Café (buffet and late-night bites, recently renovated). Coco Café (Premium coffees and deli snacks, recently refurbished to include new patio furniture and a new glass ceiling) and Barefoot Grill (light lunches, snacks and drinks by the pool). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars, 2 of which remain open until 1:00am (Rendevous and Desires Club), the remaining 4 bars close between 6:00pm-8:00pm. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Sunscape and Now Resorts (Terms and Conditions apply).

Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Every Friday at 3:00pm. Recently renovated Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools (2 of which are heated) and kids' pool. 2 outdoor whirlpools. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, hobie cats, windsurfing*, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping.Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6387)
  • Very good (2169)
  • Average (790)
  • Poor (338)
  • Terrible (252)
Image of the Tripadvisor rating Muy buenas vacaciones

Apr 18, 2021 Wizzy313

The staff treated us like family, service was amazing and appreciate their services. They were very charismatic and had me laughing the whole time. Definitely recommended, you won’t regret it. Robert, Lucia, and Oniel were awesome.
Image of the Tripadvisor rating Beach Wedding 4.7.21

Apr 18, 2021 kendallc290

Our wedding was an absolute dream! Other then the normal stressors of planning a wedding during covid the wedding week was stress free. Fernanda (wedding planner)did an AMAZING job! We explained what we envisioned and it was done. Fernanda was very responsive an extremely helpful. Dreams resort was incredible, we had 45 guests at our wedding and… Read more
Our wedding was an absolute dream! Other then the normal stressors of planning a wedding during covid the wedding week was stress free. Fernanda (wedding planner)did an AMAZING job! We explained what we envisioned and it was done. Fernanda was very responsive an extremely helpful. Dreams resort was incredible, we had 45 guests at our wedding and not one complaint from our guests. The staff was amazing and very accommodating. Ernesto the concierge was great to my family! My grandma fell and my nephew ended up needing stitches while we were there and he was so helpful and kind. He truly went out of his way to make sure we were taken care of. Other then the normal hiccups, the week was perfect in every way! Read less
Image of the Tripadvisor rating heaven on earth

Apr 17, 2021 Relax204041

Well we just finished visiting Dreams for the 5th time. There will be a 6th down the road. The weather was perfect for our 5 days. Everyone is so friendly and helpful. The food was good and the beach was kept clean from seaweed. The beachline was smaller this time I guess due to tides. Ernesto is a machine. He is friendly and wants to make sure… Read more
Well we just finished visiting Dreams for the 5th time. There will be a 6th down the road. The weather was perfect for our 5 days. Everyone is so friendly and helpful. The food was good and the beach was kept clean from seaweed. The beachline was smaller this time I guess due to tides. Ernesto is a machine. He is friendly and wants to make sure you are having a great time and have what you need. The hydrotherapy was great and relaxing. Vanessa at the World Cafe always has a pleasant greeting in the morning for breakfast. Santos got our drinks and toast daily. Luis and Misael made sure we didn't go thirsty at the pool bar. Luis is full of personality. The nightly entertainment was good. All in all it was a great vacation. We will be back. Read less
Image of the Tripadvisor rating Beautiful Resort and Nice Experience

Apr 17, 2021 X981FLcarlosp

Beach front room with ample ocean and pool views. Nice balcony with a hot tub to relax and pamper every evening after a day of exercise on the beach. Nice restaurants. We miss the salad bars and better food assortments (curbed due to COVID). Immaculate.
Image of the Tripadvisor rating Spring Get Away

Apr 17, 2021 DBrownRN1 Snellville, Georgia

This hotel overall was a great stay. It’s good for families and just ok if you want more of party vibe. This staff is amazing. So with every stay there are some pros & cons. Pros: Great staff, Itzel was awesome in assisting us with our room changes and everything we needed during our stay. Rigo the pool waiter was always attentive and very… Read more
This hotel overall was a great stay. It’s good for families and just ok if you want more of party vibe. This staff is amazing. So with every stay there are some pros & cons. Pros: Great staff, Itzel was awesome in assisting us with our room changes and everything we needed during our stay. Rigo the pool waiter was always attentive and very friendly. Ernesto & Daniel the pool attendants made sure our cabanas where always available and didn’t miss a beat on checking up on our needs. This hotel is super clean, they take COVID precautions very serious. They deserve an 11+ on cleanliness. Cons: The food is mediocre. The best meal was the hibachi grill. And the drinks are ok. But I’m bias, being a bourbon drinker, it’s extremely hard to find good bourbon anywhere on a resort in Mexico. Be aware of the timeshare people. And the presentation will literally kill your day, you have to make a decision if the gift is worth your time & aggravation. We would never buy one, but that’s just my opinion. It’s a $45 or so cab fare one way to the city zone of Cancun. If you’re comfortable with staying on property then you’ll be fine. Read less