Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Awarded by the AAA, this four-Diamond Resort is a family friendly paradise, surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach, you’ll be forgiven for thinking you’ve landed in paradise! A plethora of day and evening activities include water sports galore, a state-of-the-art fitness centre, volleyball, billiards and yoga. The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. There’s also a sumptuous international buffet at World Cafe, seafood specialities at Oceana and juicy steaks at the Seaside Grill. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Children's Pool
  • Bar
  • Spa
  • Babysitting service
  • Windsurfing
  • Scuba Diving
  • Golf
  • Volley Ball
  • Restaurant
  • Snorkelling
  • Families
  • Wedding

Where is it

Overlooking a beautiful stretch of ocean, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 rooms and suites. All with air-conditioning, terrace or balcony, all rooms types with indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers and iron and board. Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Premium Deluxe with Plunge Pool Rooms with a private plunge pool, indoor whirlpool, garden views and king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast in Oceana and Seaside Grill
  • Exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting
  • Free Weddings: conditions apply. More information can be found here

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine), Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (local and International seafood, recently renovated, breakfast for Preferred Club guests only), Seaside Grill (grilled favourites, recently renovated, breakfast for Preferred Club guests only), World Café (buffet and late-night bites, recently renovated). Coco Café (Premium coffees and deli snacks, recently refurbished to include new patio furniture and a new glass ceiling) and Barefoot Grill (light lunches, snacks and drinks by the pool). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars, 2 of which remain open until 1:00am (Rendevous and Desires Club), the remaining 4 bars close between 6:00pm-8:00pm. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Sunscape and Now Resorts (Terms and Conditions apply).

Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Every Friday at 3:00pm. Recently renovated Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools (2 of which are heated) and kids' pool. 2 outdoor whirlpools. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, hobie cats, windsurfing*, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping.Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
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Traveller rating

  • Excellent (5455)
  • Very good (2045)
  • Average (743)
  • Poor (326)
  • Terrible (239)
Image of the Tripadvisor rating Wonderful visit...even in the rain

Nov 12, 2019 Shandra B

I wanted to make sure everyone knew how wonderful our trip was this past week to Puerto Morelos. Everyone at the hotel was great but I wanted to specifically point out a few that stood out among the crowd. First and foremost Alejandro in the French restaurant. He went out of his way to make sure that my husband and I had a wonderful experience… Read more
I wanted to make sure everyone knew how wonderful our trip was this past week to Puerto Morelos. Everyone at the hotel was great but I wanted to specifically point out a few that stood out among the crowd. First and foremost Alejandro in the French restaurant. He went out of his way to make sure that my husband and I had a wonderful experience there by inviting us to a special dinner our last night there. The dinner consisted of many courses and foods I would never have imagined could taste so amazing! Cherry cream-cheese ice cream encircled by strawberries, red grapes and bib lettuce ten drizzled with balsamic vinegar - WOW!!!!! I know, sounds disgusting but each of the flavors complimented the other and just burst in your mouth. That was the second course which followed the appetizer trio - also amazing! The main course was a veal shank with mushroom sauce and the cherry on top was dessert. He did a flambe with strawberries that was to DIE for!!!! We were so completely satisfied with every course and the chef was even kind enough to take our food preferences into account. He definitely went above and beyond with is service and always with a smile. Second was Clever in the main lobby bar. You know you've got a great bartender when he sees you coming and by the time you get there your drink is ready and waiting. Again, always with a smile and with such amazing courtesy. Next came Oturo (I know I misspelled that) in the Preferred Lounge bar who was always providing us the best service and drinks making sure we had what we needed when we were there. Last but definitely NOT least one of the waitresses Ana. She had the most beautiful smile and soul and was always there to help. She made you feel like you were talking to your sister or best friend. Everyone else was amazing but these four really stood out! We will be back and look forward to seeing them again. Read less
Image of the Tripadvisor rating Wedding Trip

Nov 12, 2019 ArtO710 La Vernia, Texas

We visited this resort for 5 days this month for our son’s wedding. It was a beautiful experience! The hotel is gorgeous! They have awesome, different eating venues, awesome pools to relax, & awesome rooms. The wedding venue was beautiful as well. But, the staff stole the show! They were so attentive to all of our needs at all times. We were very… Read more
We visited this resort for 5 days this month for our son’s wedding. It was a beautiful experience! The hotel is gorgeous! They have awesome, different eating venues, awesome pools to relax, & awesome rooms. The wedding venue was beautiful as well. But, the staff stole the show! They were so attentive to all of our needs at all times. We were very impressed with them remembering our names every day. Last, if you’re concerned with security, they were very professional and secure. We’ll definitely return just to relax. Read less
Image of the Tripadvisor rating Dreams Riviera Cancun

Nov 12, 2019 AshleighMakokis Alberta, Canada

We had an amazing experience in Preferred Club at the Dreams. Our concierge Jessica (i believe it was spelt differently) was amazing. She assited me with booking a golf Tee time for my husband with short notice, and was even able to get us a great price on it. Our rooms was beautiful. We enjoyed the jacuzzi tub outside. Tapanyaki Japanese… Read more
We had an amazing experience in Preferred Club at the Dreams. Our concierge Jessica (i believe it was spelt differently) was amazing. She assited me with booking a golf Tee time for my husband with short notice, and was even able to get us a great price on it. Our rooms was beautiful. We enjoyed the jacuzzi tub outside. Tapanyaki Japanese restaurant was amazing. We went for my husbands birthday dinner, and had the table to ourself. Despite a bit of rain during our stay we absoutely loved it. Read less
Image of the Tripadvisor rating Honeymoon Bliss

Nov 12, 2019 84Vellds

My husband and I recently returned from a 5 day 4 night stay at Dreams Riviera Resort and it was not long enough! Everything was so beautiful. We also enjoyed the spa and on our final night an amazing dinner on the beach. The service we received from the booking to the welcome all the way until our departure was 5 star. We will stay much longer… Read more
My husband and I recently returned from a 5 day 4 night stay at Dreams Riviera Resort and it was not long enough! Everything was so beautiful. We also enjoyed the spa and on our final night an amazing dinner on the beach. The service we received from the booking to the welcome all the way until our departure was 5 star. We will stay much longer next time!!! Special thanks to Lili Sosa with Unlimited Vacation Club for making our booking a breeze. Also to our housekeeper Maria she was great, our server Luis at our dinner on the beach, Bartender Clever, All of the staff during our spa treatments, our AM resort concierge, and Erika the front desk clerk that checked us in and out. "It was a pleasure." Read less
Image of the Tripadvisor rating Family Vacation

Nov 11, 2019 Mobyfamily Maple Ridge, Canada

Just back from a 12 day stay here at Dreams Riveria. We had a great time, super clean resort. Food choices were excellent and we never tired of the choices. You will need to watch the restaurant closures.. seaside and oceana are opposite of each other. Alot of weddings here with somenights the receptions were completing with each other and… Read more
Just back from a 12 day stay here at Dreams Riveria. We had a great time, super clean resort. Food choices were excellent and we never tired of the choices. You will need to watch the restaurant closures.. seaside and oceana are opposite of each other. Alot of weddings here with somenights the receptions were completing with each other and their music.. loud until 10 pm on the pool deck if your room was close by. The entertainment crew kept the pools and guests busy with games. The dinosaurs on Halloween were so much fun. I was expecting more for day of the dead through the day but the show at night was good. Alfredo was super fun with everyone around, He really showed he enjoyed his job.There was another young man as well (I can;t remember his name) but they showed up everyday with a smile and enthusiasm. Our room was clean and very comfortable. We had a premier ocean view on the 5th floor, adjoining with our family with great views. The bar staff was amazing, Oliver at the Rendezvous bar was excellent, he called us by name every day and remembered our favaorite drinks, Mario at the infinity pool kept our cups full all day. Easy to find chairs at the pool as we were down by 0800, they would be full by 10 am. Lots of activities to be involved in, lots of food all day long, lunch on the pool deck (BBQ, gumbo, seafood paella) along with the restaurants. This is a large and busy resort, alot of large groups, family orientated. Easy access from the Cancun airport.. 20 mins south. Read less