Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Awarded by the AAA, this four-Diamond Resort is a family friendly paradise, surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach, you’ll be forgiven for thinking you’ve landed in paradise! A plethora of day and evening activities include water sports galore, a state-of-the-art fitness centre, volleyball, billiards and yoga. The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. There’s also a sumptuous international buffet at World Cafe, seafood specialities at Oceana and juicy steaks at the Seaside Grill. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

Overlooking a beautiful stretch of ocean, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 rooms and suites. All with air-conditioning, terrace or balcony, all rooms types with indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers and iron and board. Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Premium Deluxe with Plunge Pool Rooms with a private plunge pool, indoor whirlpool, garden views and king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast in Oceana and Seaside Grill
  • Exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine), Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (local and International seafood, recently renovated, breakfast for Preferred Club guests only), Seaside Grill (grilled favourites, recently renovated, breakfast for Preferred Club guests only), World Café (buffet and late-night bites, recently renovated). Coco Café (Premium coffees and deli snacks, recently refurbished to include new patio furniture and a new glass ceiling) and Barefoot Grill (light lunches, snacks and drinks by the pool). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars, 2 of which remain open until 1:00am (Rendevous and Desires Club), the remaining 4 bars close between 6:00pm-8:00pm. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Sunscape and Now Resorts (Terms and Conditions apply).

Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Every Friday at 3:00pm. Recently renovated Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools (2 of which are heated) and kids' pool. 2 outdoor whirlpools. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, hobie cats, windsurfing*, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping.Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6581)
  • Very good (2194)
  • Average (798)
  • Poor (343)
  • Terrible (254)
Image of the Tripadvisor rating Relaxing, Fun, & Welcoming

Jul 23, 2021 Samantha T Phoenix, Arizona

This resort is excellent. The staff are super friendly and make sure you're happy & having fun always. Add the preferred club, you won't regret it. We were upgraded to a plunge pool which we didn't initially think we wanted but turned out to be the best thing. Food in the buffet is just okay, but everywhere else is truly delicious. They could work… Read more
This resort is excellent. The staff are super friendly and make sure you're happy & having fun always. Add the preferred club, you won't regret it. We were upgraded to a plunge pool which we didn't initially think we wanted but turned out to be the best thing. Food in the buffet is just okay, but everywhere else is truly delicious. They could work on their dessert offerings but their homemade ice cream is off the charts yummy (and available 24/7 in the cafe). If you book during summer, the beach will be very seaweed-y (they work tirelessly to clear it but it just keeps coming) so book another season if you're set on the beach. If you're looking for a fun & relaxing experience, look no further. Read less
Image of the Tripadvisor rating Birthday trip

Jul 23, 2021 TreenBean291

My 1st time staying at an all inclusive and it was amazing. Of course there were some restrictions due to Covid but nothing too bad. The resort wasn’t too full so there was ample seating at the pool and restaurants. Met a ton of great ppl. The staff kept everything super clean and sanitized. Can’t wait to go back again.
Image of the Tripadvisor rating Vacation

Jul 22, 2021 124galias

My family and I came to the Dreams Riviera Cancun resort for the first time this summer. It was a wonderful vacation! We thoroughly enjoyed the resort. All of the employees were so helpful and kind. They went above and beyond the whole time. The breakfast and lunch meals were average, but the dinners were awesome! We will definitely return to… Read more
My family and I came to the Dreams Riviera Cancun resort for the first time this summer. It was a wonderful vacation! We thoroughly enjoyed the resort. All of the employees were so helpful and kind. They went above and beyond the whole time. The breakfast and lunch meals were average, but the dinners were awesome! We will definitely return to this resort. I highly recommend staying at Dreams Riviera Cancun Resort and Spa! Read less
Image of the Tripadvisor rating Great Getaway!

Jul 21, 2021 SuperefColby_KS Colby, KS

We stayed at this resort July 14-19, 2021. I feel like our group is pretty "low maintenance", so I'll just give some highlights! In brief...stay here! The resort is clean, upbeat, and a great place to visit. The food is good (for an AI), their staff are great, rooms are clean with awesome A/C, and the lobby at the evening has great live music.… Read more
We stayed at this resort July 14-19, 2021. I feel like our group is pretty "low maintenance", so I'll just give some highlights! In brief...stay here! The resort is clean, upbeat, and a great place to visit. The food is good (for an AI), their staff are great, rooms are clean with awesome A/C, and the lobby at the evening has great live music. It's just a really nice AI family resort. I wouldn't stay here if I was on an adult's trip, but for families it's great! Now for some more specifics... Check-in. The lobby is beautiful, but the check-in process is clunky. The staff here does great, but the process of downloading the app to unlock room doors is not smooth in any way. The resort could easily email instructions a day or two prior to arrival so that we could have this done in advance without having any language barriers causing confusion. Again, the staff is great, but they aren't given much of a chance to perform well in this area thanks to management. Concierge. We used them three separate times, all using Pamela. I can't possibly express how great she is at her job. She's just flat excellent! Scheduling the covid test was great. The scheduling, performing, and completing the covid stuff all took 30 minutes combined. Is it a pain? Yep, but rules are rules, and they make this as smooth as possible. Pamela also helped us with reservations for the Teppanyaki restaurant. She and I confused each other on 12/24 hour times. She found us out and about at the resort and fixed the problem...before it was even a problem! Lastly, we used a third-party transportation service. When our airline changed our flight times, Pamela communicated to our transport company and everything went off without a hitch. For this, I am truly grateful! Restaurants. On our first night, we ate at the Mexican restaurant and the service was brutally slow. I realize we're on vacation and on a slower eating schedule, but this meal took close to three hours. The food was fine, but a three-hour meal is enough to frustrate anyone. After this, we ate all of the other restaurants, and they were all exceptional. Have I had better meals in my life? Yep, but for an AI resort, this was certainly very very good food. Orlando is the champ in these places. The French Onion soup is out of this world, and I ordered a 2nd bowl. He caught me two nights later at a different restaurant and was joking with me about getting double doses of the soup. The next thing I knew, he and another waiter showed up with 2 steaming hot bowls of the soup they had brought over from the neighboring restaurant. Orlando...you're my guy!!! If any of you are fortunate enough to run into Orlando...you'll love him! Pools. These are awesome. Perfect temps, well maintained, a great mix of laid back, active, infinity, etc. Depending upon what you want, you can find it. My group hangs out around the pool bar a lot, and here Luis is a guy you should make friends with. He's so entertaining, and full of good information if you have questions about the resort and/or the Puerto Morelos area. He loves to take his daughter fishing...have him tell you some stories. Oh, and talk about hard working...Luis never takes a break and flat busts his tail for everyone all day. He's an asset to this hotel that no one can truly appreciate until you see him work. Dreams management...take care of this guy!!! Rooms. Ours was an adjoining family room. Super clean and modern. A/C works great. The only complaint I have was there really are no dressers or drawers to put clothes in. Living out of my suitcase wasn't the end of the world, but I really missed having some drawers to put stuff in. The internet on this resort is top-notch. I was able to log in to work as if I were sitting at my desk at the office. So would I stay here again? In a heartbeat. Well done Dreams Riviera Cancun! Read less
Image of the Tripadvisor rating Amazing Wedding with Crappy Room

Jul 21, 2021 X2479LBemilyd

I just recently got married at Dreams Riviera, everything about the wedding was perfect. The wedding staff and wedding planner were on point and know what they are doing. They made our day extremely special and beautiful. The resort was great as well including all of the staff members. We had upgraded to the Governor Suite which included the… Read more
I just recently got married at Dreams Riviera, everything about the wedding was perfect. The wedding staff and wedding planner were on point and know what they are doing. They made our day extremely special and beautiful. The resort was great as well including all of the staff members. We had upgraded to the Governor Suite which included the Preferred level. I was so excited to surprise my fiancé with the suite however it was not a surprise. The suite was on the beach but on the far side where they dump all the seaweed. We got woken up every morning at 7am by tractors going back and forth. Then to top it off our AC was broken, we had called maintenance four times to fix it. They did fix it every time but a few hours after that it had stopped. We gave up on calling them to come fix it and just dealt with it. Upon checking out, we spoke to the manager about all the issues we had and he provided a two night voucher (seems like a trick to get you to come back and spend more money) Read less