Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Awarded by the AAA, this four-Diamond Resort is a family friendly paradise, surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach, you’ll be forgiven for thinking you’ve landed in paradise! A plethora of day and evening activities include water sports galore, a state-of-the-art fitness centre, volleyball, billiards and yoga. The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. There’s also a sumptuous international buffet at World Cafe, seafood specialities at Oceana and juicy steaks at the Seaside Grill. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Children's Pool
  • Bar
  • Spa
  • Babysitting service
  • Windsurfing
  • Scuba Diving
  • Golf
  • Volley Ball
  • Restaurant
  • Snorkelling
  • Families
  • Wedding

Where is it

Overlooking a beautiful stretch of ocean, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 rooms and suites. All with air-conditioning, terrace or balcony, all rooms types with indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers and iron and board. Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Premium Deluxe with Plunge Pool Rooms with a private plunge pool, indoor whirlpool, garden views and king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast in Oceana and Seaside Grill
  • Exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting
  • Booking bonus: book by 31 Jul '19 and receive up to 25% off the accommodation cost for stays 1 Nov–31 Dec '19. Not valid for guests staying in the Preferred Club Ocean Front Governor Suite or Preferred Club Ocean Front Presidential Suite.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Free Weddings: conditions apply. More information can be found here

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine), Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (local and International seafood, recently renovated, breakfast for Preferred Club guests only), Seaside Grill (grilled favourites, recently renovated, breakfast for Preferred Club guests only), World Café (buffet and late-night bites, recently renovated). Coco Café (Premium coffees and deli snacks, recently refurbished to include new patio furniture and a new glass ceiling) and Barefoot Grill (light lunches, snacks and drinks by the pool). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars, 2 of which remain open until 1:00am (Rendevous and Desires Club), the remaining 4 bars close between 6:00pm-8:00pm. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Sunscape and Now Resorts (Terms and Conditions apply).

Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Every Friday at 3:00pm. Recently renovated Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools (2 of which are heated) and kids' pool. 2 outdoor whirlpools. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, hobie cats, windsurfing*, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping.Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5122)
  • Very good (1971)
  • Average (719)
  • Poor (312)
  • Terrible (228)
Image of the Tripadvisor rating Not the same standard as other Dreams hotels

Jul 16, 2019 sunny364 London, United Kingdom

This is our 4th Dreams hotel to stay in and it was no were near the same standard as other Dreams. There was no extras for been a loyal Dreams customer which we received at other Dreams hotels.The rooms were clean but outdated. The entertainment was brutal and made up as they went along. The food in all the restaurants was lovely particularly the… Read more
This is our 4th Dreams hotel to stay in and it was no were near the same standard as other Dreams. There was no extras for been a loyal Dreams customer which we received at other Dreams hotels.The rooms were clean but outdated. The entertainment was brutal and made up as they went along. The food in all the restaurants was lovely particularly the sea side grill. The buffet was a disgrace food was always cold and they were very slow to refill. The buffet is far too small for the amount of people trying to get breakfast. Unfortunately this hotel does not live up Dreams standards I previously experienced and was a big disappointment. Read less
Image of the Tripadvisor rating Father & son getaway

Jul 15, 2019 Slade187 Denver, Colorado

We stayed for 4 nights from June 8th thru the 12th. Our room #2222 was a deluxe ocean front with two beds. The room was very nice & comfortable except for that both of us were bitten by some kind of bug that left us with numerous welts that itched terribly & still do. I mentioned this to the staff & they were mystified. . I will say the mini bar… Read more
We stayed for 4 nights from June 8th thru the 12th. Our room #2222 was a deluxe ocean front with two beds. The room was very nice & comfortable except for that both of us were bitten by some kind of bug that left us with numerous welts that itched terribly & still do. I mentioned this to the staff & they were mystified. . I will say the mini bar attendant was at the top of his game daily so kudos to him! The first night we tried to eat at Portofino,the Italian restaurant, but were turned away the same as others with the response of the hostess that it was at least a 2 hour wait & couldn’t take reservations. We then had to settle for the buffet which I would say was terrible for both dinner & breakfast. The Mexican restaurant was very nice, great service & food. The Seaside grill was also good for lunch & dinner. The walk up pool grill was good as well as the bar next to it. Cocktail service by the pool attendants was excellent especially by a tall young man that was very friendly & smiling at everyone. . I wish I remembered his name since he and the lobby bar staff were the shining stars of the resort. It is unfortunate about the massive seaweed problem but they worked tirelessly to try to stay ahead of it but it is too much. I have stayed at multiple resorts in Cancun & Cabo & am sorry to say that Dreams could do better especially since it’s not cheap to go there as a destination anymore. We are going to give Secrets Maroma a try for my sons April 2020 wedding so stay tuned! Read less
Image of the Tripadvisor rating Absolutely perfect stay.

Jul 15, 2019 VIPHolidaysOnly

Took my wife and son to this wonderful resort. From start to finish it was as perfect as it could be, we actually upgraded our room to a swim up suite for a discounted price for our second week. Food was exceptional, barefoot grill is perfect for a quick bite by the pool. While all other restaurants were wonderful. We didn't see the need to go… Read more
Took my wife and son to this wonderful resort. From start to finish it was as perfect as it could be, we actually upgraded our room to a swim up suite for a discounted price for our second week. Food was exceptional, barefoot grill is perfect for a quick bite by the pool. While all other restaurants were wonderful. We didn't see the need to go back to the world café buffet as the others were amazing. If you do visit the Seaside Grill or Oceana, ask for Rene-Chan. The man will do anything for you and was a real star whenever we ate out. Read less
Image of the Tripadvisor rating Excellent service at Himitsu

Jul 15, 2019 1HappyTraveler318 New York City, New York

From the moment we walked into Himitsu the service was excellent. Thank you to the whole staff their. I especially want to thank Isequiel he was so kind and treated us so good. He suggested delicious choices to try for our meals. He even taught me a trick to use chopsticks. Chef Felix was amazing the food he prepared for us was so delicious and… Read more
From the moment we walked into Himitsu the service was excellent. Thank you to the whole staff their. I especially want to thank Isequiel he was so kind and treated us so good. He suggested delicious choices to try for our meals. He even taught me a trick to use chopsticks. Chef Felix was amazing the food he prepared for us was so delicious and the presentation was beautiful. Thank you Isequiel and Chef Felix you are amazing.We loved Himitsu. Read less
Image of the Tripadvisor rating Celebrating 50 years of marriage at Dreams Riviera Cancun

Jul 15, 2019 924sandyw Chicago, Illinois

We brought our entire family to the resort to celebrate our anniversary. Our sons were very impressed with the quality of the resort, especially the service. All the employees were encountered were exceptional, especially Luisa at the Seaside Grill, Jesus, the pool concierge, Israel, one of the drink servers at the pool, and Alfredo, a waiter… Read more
We brought our entire family to the resort to celebrate our anniversary. Our sons were very impressed with the quality of the resort, especially the service. All the employees were encountered were exceptional, especially Luisa at the Seaside Grill, Jesus, the pool concierge, Israel, one of the drink servers at the pool, and Alfredo, a waiter at El Patio. Read less