Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

Virgin rating

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Awarded by the AAA, this four-Diamond Resort is a family friendly paradise, surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach, you’ll be forgiven for thinking you’ve landed in paradise! A plethora of day and evening activities include water sports galore, a state-of-the-art fitness centre, volleyball, billiards and yoga. The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. There’s also a sumptuous international buffet at World Cafe, seafood specialities at Oceana and juicy steaks at the Seaside Grill. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 rooms and suites. All with air-conditioning, terrace or balcony, all rooms types with indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers and iron and board. Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine), Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (local and International seafood, recently renovated with brand new rooftop), Seaside Grill (grilled favourites, recently renovated, breakfast for Preferred Club guests only), World Café (buffet and late-night bites, recently renovated). Coco Café (Premium coffees and deli snacks, recently refurbished to include new patio furniture and a new glass ceiling) and Barefoot Grill (light lunches, snacks and drinks by the pool). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Recently renovated Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool. 2 outdoor whirlpools. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8035)
  • Very good (2525)
  • Average (977)
  • Poor (417)
  • Terrible (339)
Image of the Tripadvisor rating Compares to Carnival cruises

May 28, 2024 Shantel S Austin, Texas

The employees are the most gracious and accommodating. Love the front desk, servers, groundskeepers, bartenders, etc. Everything else is mediocre, from the entertainment, to the food and alcohol, to the beach, to the quality of maid and room service. The “Carnival” of all inclusive resorts. Nothing wrong with that, just not what I expected for… Read more
The employees are the most gracious and accommodating. Love the front desk, servers, groundskeepers, bartenders, etc. Everything else is mediocre, from the entertainment, to the food and alcohol, to the beach, to the quality of maid and room service. The “Carnival” of all inclusive resorts. Nothing wrong with that, just not what I expected for the price. Seaweed was horrible. Don’t know if it’s seasonal or what but we never went into the water because of it. Read less
Image of the Tripadvisor rating Amazing week in paradise!

May 27, 2024 Barry M New Maryland

We had an amazing visit to this resort. Can't say enough good things about the place; food was excellent; poolside activities second to none, coffee shop on the boardwalk amazing, kids' activities super, everything A+. Jose, one of the poolside entertainers, was an absolute highlight! We felt like he was family by the end of the week!
Image of the Tripadvisor rating Perfect week

May 27, 2024 392val_rieg

The resort and staff are amazing! Would return any time! Food was good, place was clean. Second time in a Dreams and definitely my new preferred hotel brand.
Image of the Tripadvisor rating Subpar Food Quality + Wedding Focus

May 27, 2024 Entropy6 Chicago, Illinois

Per the title these were the two main drawbacks of what could otherwise have been a decent. Our party are not particularly picky on food but compared to the many resorts we stayed in Mexico over the years this one really disappointed in terms of both selection and quality of the food in both the restaurants and the buffet. Basic staples are… Read more
Per the title these were the two main drawbacks of what could otherwise have been a decent. Our party are not particularly picky on food but compared to the many resorts we stayed in Mexico over the years this one really disappointed in terms of both selection and quality of the food in both the restaurants and the buffet. Basic staples are missing like fresh yogurt, passion fruit, or smoked salmon. Meanwhile restaurant food didn’t taste good regardless of where we went. Only good food we had all stay was the paella by the pool which had a huge line so good luck getting anything. Also the focus on weddings (sometimes 4 or more per day!) really takes away from the other guests in my opinion not to mention music blasting late at night. In addition seaweed removal could have been better on the beach. They tried to remove by tractor but neighboring resorts removed remaining ones by hand. On the plus side the pools were nice especially infinity pool. Kids slides were good too and convenient to have all in one place (rooms, pools, beach). We paid for preferred but honestly didn’t see much value in it. After being to sister brands Secrets we had higher expectations but won’t be returning unfortunately. Read less
Image of the Tripadvisor rating Awesome trip, can’t wait to return

May 27, 2024 Sarah B

I had never been to Mexico, or to an “all inclusive resort “ before. I did not expect my mom and I would have such a wonderful experience. The natural beauty of Cancun blended with the staff’s kindness and hard work made this trip paramount. One staff member really stood out, Miguel from entertainment. He had a very genuine, sincere way of… Read more
I had never been to Mexico, or to an “all inclusive resort “ before. I did not expect my mom and I would have such a wonderful experience. The natural beauty of Cancun blended with the staff’s kindness and hard work made this trip paramount. One staff member really stood out, Miguel from entertainment. He had a very genuine, sincere way of making sure people felt included and were having a good time. I also work in the service industry and know it is exhausting. It is hard to stay positive, smiling, and caring day after day. Miguel is the type of employee you go out of your way to hang on too. Muchas Gracias Dreams Read less