Dreams Sapphire Resort & Spa

Riviera Cancun, Mexico

The hotel

Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping six different reservation free restaurants, five of these being gourmet à la carte. Cuisines include traditional Mexican, French, Asian, Mediterranean and International. The buffet restaurant is highly recommended, while the à la carte restaurants ensure each meal is a true dining experience! Even 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! As for activities, take a look below to see the huge number of options, but relax — you can also do nothing but read a book and enjoy the free cocktails as you soak up the Caribbean sunshine. The Dreams Spa by Pevonia® offers seven treatment rooms, a hydrotherapy circuit offering a sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area and a beauty salon. A boutique offering Pevonia® branded products is also available giving guests a perfect tranquil spa experience. The kids are in for a treat too. At the Explorer’s Club time flies with board games and video games to keep them busy, sandcastle contests and arts and crafts. Teens aren’t left out either; they’ve their very own place to hang — The Core Zone — complete with pool, air hockey and foosball tables, basketball and video games. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.

Amenities

  • Kayaking
  • Sailing
  • Scuba Diving
  • Snorkelling
  • Tennis
  • Windsurfing
  • Babysitting service
  • Kids Club
  • Honeymoon
  • Wedding
  • Bar
  • Internet Access

Where is it

On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.

Hotel information

488 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi (all room categories), clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee and tea maker, bathroom with tub and shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board. All rooms have either 1 king-size bed or 2 double beds. Deluxe Junior Suite Tropical View Rooms have a bath tub with integrated shower, sleeping maximum 3 adults and 1 child (up to 12 years) or 2 adults and 2 children (up to 12 years).

All Inclusive of: Unlimited-Luxury® includesall meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. Unlimited Connectivity. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Family Junior Suite Tropical View are made up of 2 adjoining Junior Suite Tropical View, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children.

Preferred Club Junior Suite Tropical View have preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Family Junior Suite Tropical View are 2 adjoining Preferred Club Junior Suites, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children.

Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Beach Front Swim Out have direct swim-out access to a semi-private pool, beachfront views, and preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Master Suite Ocean Front have a separate living room, a large balcony with ocean views, and preferred club benefits, with 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Master Suite Beach Front Swim Out are as above, but on the ground floor with direct access to a semi-private swim-out pool, and beachfront views.

Preferred Club room types include the following benefits:

  • Personalised check-in and checkout with concierge service
  • Preferred status and amenities
  • Access to private lounge and adults-only pool, featuring Bali beds
  • Pool concierge and bar service
  • Upgraded mini-bar service and room service menu
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Access to Cibu restaurant for breakfast

6 reservation-free restaurants (1 buffet and 5 gourmet à la carte): Market Cafe (breakfast, lunch and dinner; International buffet). Paramour (dinner, an adults-only elegant romantic atmosphere offering French fare). Lemongrass (dinner, Asian cuisine including Teppanyaki and a sushi bar). Bluewater Grill (lunch and dinner, offering the very best fine cuts and seafood specialities). Cibu (dinner, rich Mediterranean flavours). Fresco (dinner, an authentic Mexican experience), Coco Café and Barefoot Grill (casual grilled favorites served poolside during lunch). 24-hour dining options allow you to enjoy late night bites at Coco Café and 24-hour room service. 5 bars: Moments lobby bar, Splash (swim-up bar in the main pool), Eclipse Night club, The Reef (Preferred Club pool bar), and beach bar. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Dreams, Now and Sunscape Resorts & Spas.

Theme nights. Air-conditioned theatre. Live nightly entertainment.

3 oversized pools and a children's wading pool. Dreams Spa by Pevonia®* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre with yoga room. Water sports including kayaking, catamaran, snorkelling* and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Turtle release programme (available during select seaons). Tennis. Yoga. Big screen with films on the beach. Aerobics. Beach volleyball and beach football. Euro-bungee. New family waterpark (coming soon). Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner. Activities include a new splash park and toddler pool, and weekly camp out adventure. Core Zone teens' club allows teenagers 13-17 years to cut loose and really have the time of their lives. Located next to the Explorer’s Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Laundry service*. Boutique stores including souvenirs and newspapers. Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7376)
  • Very good (2492)
  • Average (936)
  • Poor (308)
  • Terrible (203)
Image of the Tripadvisor rating Awesome staff, food not so much

Nov 27, 2021 Cathy S

The entertainment and serving staff are the best. Omar, Karly Javier, Carmen, Victor, Carlos and so many more we love them all. Have been five times and will go back again. The staff make the trip so much fun, if you participate! The food this last time was not as good as the past, so we are hoping it is a covid related issue. Very small buffet… Read more
The entertainment and serving staff are the best. Omar, Karly Javier, Carmen, Victor, Carlos and so many more we love them all. Have been five times and will go back again. The staff make the trip so much fun, if you participate! The food this last time was not as good as the past, so we are hoping it is a covid related issue. Very small buffet and limited options in restaurants. Very limited gluten, dairy free options. If you have problems, don't eat anything with sauce in the buffet. Read less
Image of the Tripadvisor rating Staff are great but resort below par

Nov 26, 2021 N6526NJhayleym

We booked this resort as a dreams hotel, it was only changed to a dreams hotel 4 weeks previous and this is obvious in the decor and the fact the hotel needs a lot of maintenance. We stayed at the dreams riviera a few years ago and it was immaculate, this hotel is not dreams quality. The lobby bar has awful uncomfortable seating and the seats are… Read more
We booked this resort as a dreams hotel, it was only changed to a dreams hotel 4 weeks previous and this is obvious in the decor and the fact the hotel needs a lot of maintenance. We stayed at the dreams riviera a few years ago and it was immaculate, this hotel is not dreams quality. The lobby bar has awful uncomfortable seating and the seats are stoned and old looking also everything closes at 11pm. The beach bar was closed during our visit and there was no bars to sit outside in the evening. The gym is small and half the machinery doesn’t work or are not maintained. The swim up pool in our room needed cleaning and looked dirty. The adults only pool was nice but some of the cabanas had massive holes in the roof and needed upgrading. The staff are what made this holiday for us, the staff really go above and beyond to make your stay the best it can be. We had a lovely time but are really disappointed and would probably not visit again. It has also put us off doing a dreams resort again. Read less
Image of the Tripadvisor rating Amazing Vacation

Nov 25, 2021 314hudsonf

The entertainment team made this vacation very fun (especially Omar and Osiris) and exciting and made me look forward to every day more and more. Very clean resort with so much do to. I would definitely come back. 10/10
Image of the Tripadvisor rating Fantastic staff

Nov 23, 2021 alynn00 Stayner, Canada

Amazing staff, so attentive and exceptional service for our entire family. There were so many great activities for the children. Omar, Carly, Won, Osiris, Charlie and all of the staff were so fantastic with our children. Our whole family were very pleased. 10/10
Image of the Tripadvisor rating Stay #6, As always it was great coming back home!

Nov 21, 2021 firsttime2cancun Omaha, Nebraska

This time we stayed in room #205 swimout and we will never choose any other type of room! Building 2 or 3 is in the perfect location, close enough to everything but quiet at night. The swim outs were a great addition to the resort and having your own pool to relax in is a great getaway from the noise of the day. A huge thank you to Chief… Read more
This time we stayed in room #205 swimout and we will never choose any other type of room! Building 2 or 3 is in the perfect location, close enough to everything but quiet at night. The swim outs were a great addition to the resort and having your own pool to relax in is a great getaway from the noise of the day. A huge thank you to Chief Concierge Sarah Garcia! She handled every aspect of our stay personally and did a fantastic job! From meeting us at check in to daily visits, she never missed a thing and we never wanted for anything. (Mr Perez...Thank Sarah personally for us please, she deserves a big thank you!) The new App for requesting services worked flawlessly, we received our requests within Minutes of asking, we cannot thank you enough for the service we received. Everything was fantastic. The food, the bar service, all of the wait staff, Moises, Eduardo, Ceasar, Jose our housekeeper, the man who cleaned our pool everyday, Carly from the entertainment team, we never met a staff person who didn't smile and say good morning. It's the people and the work ethic that they have that makes our stay worth it and that's what keeps us coming back. The spa services were really good, Roserita did a fantastic massage, the only downside to the spa would be the cost has really went up and the daily spa specials are hard to find out about. We did miss the morning paper that listed the days activities, drink of the day, and what restaurants were open, and what daily spa specials they have. We would like to see that returned. Thank you again. Read less