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Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping five gourmet a la carte restaurants, but don't feel the pressure - 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! There are standout facilities for adults and kids alike; the Dreams Spa by Pevonia® offers seven treatment rooms, a hydrotherapy circuit with sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area. And whilst you're there, time flies for the kids at the Explorer's Club with board games and video games to keep them busy, sandcastle contests and arts and crafts. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.
Amenities
Kayaking
Sailing
Scuba Diving
Snorkelling
Tennis
Windsurfing
Babysitting service
Kids Club
Honeymoon
Wedding
Bar
Internet Access
Where is it
On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.
Hotel information
488 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi, clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee and tea maker, bathroom with tub and shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board.
Deluxe Junior Suite Tropical View Rooms have a bath tub with integrated shower, sleeping maximum 3 adults and 1 child (up to 12 years) or 2 adults and 2 children (up to 12 years).
All Inclusive of: Unlimited-Luxury® includesall meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. Unlimited Connectivity. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.
Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).
Family Junior Suite Tropical View are made up of 2 adjoining Junior Suite Tropical View, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).
Preferred Club Family Junior Suite Tropical View are 2 adjoining Preferred Club Junior Suites, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Tropical View have preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Beach Front Swim Out have direct swim-out access to a semi-private pool, beachfront views, and preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years).
Preferred Club Master Suite Ocean Front have a separate living room, a large balcony with ocean views, and preferred club benefits, with 1 king-size bed and sofa bed, sleeping maximum 2 adults and 1 child (up to 12 years).
Preferred Club Master Suite Beach Front Swim Out are as above, but on the ground floor with direct access to a semi-private swim-out pool, and beachfront views.
Preferred Club room types include the following benefits:
Personalised check-in and checkout with concierge service
Preferred status and amenities
Access to private lounge and adults-only pool, featuring Bali beds
Pool concierge and bar service
Upgraded mini-bar service and room service menu
Pillow menu
Upgraded luxury bath amenities
Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
Complimentary newspaper in suite daily (English and Spanish)
Complimentary computer access in private lounge
Access to Cibu restaurant for breakfast
6 reservation-free restaurants (1 buffet and 5 gourmet à la carte): Market Cafe (breakfast, lunch and dinner; International buffet). Paramour (dinner, an adults-only elegant romantic atmosphere offering French fare). Lemongrass (dinner, Asian cuisine including Teppanyaki). Bluewater Grill (lunch and dinner, offering the very best fine cuts and seafood specialities). Cibu (dinner, rich Mediterranean flavours). Fresco (dinner, an authentic Mexican experience), Coco Café and Barefoot Grill (casual grilled favourites served poolside during lunch). 24-hour dining options allow you to enjoy late night bites at Coco Café and 24-hour room service. 5 bars: Moments (lobby bar), Splash (swim-up bar in the main pool), The Reef (Preferred Club, adults-only, pool bar), The Sandbar (beach bar), and Scores (sports bar, adults-only after 9pm). Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas.
Themed nights. Air-conditioned theatre. Live nightly entertainment. Big screen movies on the beach.
2 oversized pools, including a Preferred Club adults-only pool, and a children's wading pool. Family waterpark with waterslides. Dreams Spa by Pevonia®* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre with yoga room. Water sports including kayaking, catamaran, snorkelling*, as well as water volleyball and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Turtle release programme (seasonal). Tennis. Ping-pong. Board games. Yoga. Big screen with films on the beach. Water aerobics. Beach volleyball and beach football. Euro-bungee. Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner, with a new splash park and toddler pool, and activity schedule. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).
Babysitting service*. Laundry service*. Boutique stores including souvenirs and newspapers. Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.
Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).
Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
* Denotes local charge.
Please note: child ages at this property are up to and including 12 years.
Based on 12882 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (8444)
Very good (2713)
Average (1062)
Poor (374)
Terrible (289)
Will not return to Dreams Sapphire Resort
Dec 6, 2023Lauren N
If you expect Dreams Sapphire Resort to approach you with drink, food & services you will be disappointed. It's more like a self serve place with very limited staff on site. Foods and restaurants are not available as advertised! Most restaurants are closed and they served the same food buffet every night. We booked for seven nights during…
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If you expect Dreams Sapphire Resort to approach you with drink, food & services you will be disappointed. It's more like a self serve place with very limited staff on site. Foods and restaurants are not available as advertised! Most restaurants are closed and they served the same food buffet every night. We booked for seven nights during Thanksgiving and got bored of the food options after the third night. All alcohol drinks are water down. We travel to Cancun a lot and this resort was the worst experience we ever had. Reservation at the Bordeaux Restaurant ruin our family vacation. Sergio, the restaurant captain is super strict about ladies wearing open toe-shoes into the diner. He's like a mean gate keeper at the door. Please beware if you're planning to have dinner here. The cleaning staff were great and kept our room clean everyday. Thank you to Willy our golf cart driver and Guadalupe at the reception desk. Our check-in and check-out process was a breeze, thanks to Willy & Guadalupe!
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The Perfect Day - Wedding in Paradise
Dec 6, 2023Tim K
This is going to be a little longwinded, so I'm going to capitalize the individuals names so they don't get overlooked.
We recently returned home from our 2nd visit to the Dreams Sapphire Resort and Spa, in as many years, however this time we went for our wedding. There were a few hiccups along the way, stress and tears, however our wedding…
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This is going to be a little longwinded, so I'm going to capitalize the individuals names so they don't get overlooked.
We recently returned home from our 2nd visit to the Dreams Sapphire Resort and Spa, in as many years, however this time we went for our wedding. There were a few hiccups along the way, stress and tears, however our wedding planner GRACE made sure all of those feelings were put to the rest before the big day. When our Wedding day arrived, the staff had perfectly pressed our tuxes and my brides gown and ensured they were ready for us for when the time came. When I arrived at the venue (vista del mar) it was more beautiful than I had imagined, not yet seeing the venue fully decorated until moments before walking down the aisle, it was the perfect setup. We had chose to use a violinist for our entrance music, she was not only able to play the songs we had requested but she played those and other songs prior to us walking out beautifully. Watching my bride walk down the aisle, she looked beautiful, ROSI from the spa did an amazing job with her hair and makeup. Although not meeting her until the day before the wedding, SOCO (our Officiant) was very thorough in capturing all of the details required for the ceremony, and her delivery and presentation at the wedding was perfect. As for capturing all the moments of our day, we opted for the Emerald package, with not sure what to expect, we were blown away with ISRAEL and ALEX with Adventure Photos ability to capture all the moments of our day. Starting with getting ready, to the ceremony, photos of us around the resort, right to our ceremony, ISRAEL and ALEX were always ready to capture that perfect picture/video. Their eye for capturing the perfect moment, in the perfect lighting, with the perfect placement was incredible. And when it came to the concerns of people walking along the beach being in the background of the photos, I had asked ALEX if they could take a picture again because I saw someone walk by, he assured me that they always are aware of that and they film/capture at angles where they won't be visible. The DJ services were incredible, and were always ready for any requests or changes brought to them. The bar staff did an excellent job, WENDY was bringing drinks/shots out to the dance floor for our guests.
I know this was just the one day, but it was the most important day for us. Thank you so much to everyone who helped make our day one we will never forget. A HUGE THANK YOU to GRACE, for always being there to answers all of our questions, concerns, messages and for making the wedding of our dreams come to life. We couldn't have asked for a better person to help us plan our wedding.
As for the rest of the week, I have to start by saying that we never came across one staff member who was rude or dismissive to us in any way, every staff member at this resort is very friendly and welcoming, and are always looking for a way to help. My aunt had a bad fall and required emergency assistance and the staff were fast and excellent at handling the incident and ensuring she was properly taken care of. The nightly entertainment at this resort is next level, I can't think of another resort that even comes close to how excellent these shows are. The wait times for all of the restaurants were immediate to short, even with the construction limiting the number of a la carte restaurants able to be open, and the food at all of them were delicious. There was always a seat open at the buffet whenever you chose that route for breakfast or dinner. The entertainment group during the day elevates everyone's experience at this resort and are constantly trying to include people in the organized events they have planned for the day. The drinks were always quick, tasty and bottomless, the pools were always clean and never over crowded, the water slides were exciting, the beach was beautiful, the rooms were always clean and were always enough towels, the resort never had any garbage laying around and was well maintained.
I can't begin to thank the staff at this resort enough, if the pool, weather, drinks and food weren't enough these people always ensured everyone was enjoying themselves. Thank you so much to all of you for making our week perfect, we look forward to coming back a 3rd time in the future.
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Couples fall getaway
Dec 6, 2023Eric DBoucherville, Canada
Dreams Sapphire is a smaller intimate resort. Employees are a huge part of the guest experience.
The entertainment team always had activities on the go (bike rides, archery, zumba, blackjack, karaoke, pickleball, etc.)
Shows were also plentiful, we saw the rock show, Kenyan acrobats, water show, fire show, rap/beat box show.
On sight are…
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Dreams Sapphire is a smaller intimate resort. Employees are a huge part of the guest experience.
The entertainment team always had activities on the go (bike rides, archery, zumba, blackjack, karaoke, pickleball, etc.)
Shows were also plentiful, we saw the rock show, Kenyan acrobats, water show, fire show, rap/beat box show.
On sight are tennis courts, pools, water slides, spa ($), mini putt course, climbing wall, giant jenga, connect 4, ping pong table, pool table and a kids zone.
It was easy to eat a la carte almost every night. For Bordeaux, the French restaurant, remember to bring pants and closed toe shoes for men.
The beach was nice for walking but had a lot of debris wash up on shore.
Kudos to Gerardo the pool concierge who managed to find us a spot in a cabana almost daily.
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Terrible vacation
Dec 5, 2023Guest2620
The beach was not cleaned . On the beach was plastic all kind( bottles, caps , shoes, shoe soles, big and small plastic peaces, buckets, fen cowers.....) You name it. After multiple visits at the reception and multiple requests they "cleaned " the beach. What they did was mixing that garbage with clean sand.
They had upcoming private event (…
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The beach was not cleaned . On the beach was plastic all kind( bottles, caps , shoes, shoe soles, big and small plastic peaces, buckets, fen cowers.....) You name it. After multiple visits at the reception and multiple requests they "cleaned " the beach. What they did was mixing that garbage with clean sand.
They had upcoming private event ( concert) so the whole week they were building the stage next to swim outs on the beach and after that they did sound checks. All day, everyday. They tested speakers with all kind terrible noises not music.
Another construction is going on next to restaurants and main pool.
Some of the people working in the resort are very rude.
Preffed club is a joke.
Worst vacation ever. Worst beach ever.
Will never go back. Will never recommend this place.
Definitely not luxurious like they called themselves
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Beach was awful, not much to do, construction and Dispatch festival preparation was their focus, staff felt absent
Dec 5, 2023Dee3tee
Beach was awful, they DID not try cleaning up the seaweed and trash at all while we were there, not much to do, construction and Dispatch festival preparation was their focus, staff felt absent, buffet was back and forth every other night from lobby or world cafe, waited for the waiter and finally got my own drinks at the bar-was then upset with…
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Beach was awful, they DID not try cleaning up the seaweed and trash at all while we were there, not much to do, construction and Dispatch festival preparation was their focus, staff felt absent, buffet was back and forth every other night from lobby or world cafe, waited for the waiter and finally got my own drinks at the bar-was then upset with me for getting my own drinks. Would not come back to this resort or to this area.
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
Will not return to Dreams Sapphire Resort
