Dreams Sapphire Resort & Spa

Riviera Cancun, Mexico

Virgin rating

The hotel

Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping five gourmet a la carte restaurants, but don't feel the pressure - 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! There are standout facilities for adults and kids alike; the Dreams Spa by Pevonia® offers seven treatment rooms, a hydrotherapy circuit with sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area. And whilst you're there, time flies for the kids at the Explorer's Club with board games and video games to keep them busy, sandcastle contests and arts and crafts. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.

Amenities

  • Kayaking
  • Sailing
  • Scuba Diving
  • Snorkelling
  • Tennis
  • Windsurfing
  • Babysitting service
  • Kids Club
  • Honeymoon
  • Wedding
  • Bar
  • Internet Access

Where is it

On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.

Hotel information

488 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi, clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee and tea maker, bathroom with tub and shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board.

Deluxe Junior Suite Tropical View Rooms have a bath tub with integrated shower, sleeping maximum 3 adults and 1 child (up to 12 years) or 2 adults and 2 children (up to 12 years).

All Inclusive of: Unlimited-Luxury® includesall meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. Unlimited Connectivity. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Family Junior Suite Tropical View are made up of 2 adjoining Junior Suite Tropical View, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).

Preferred Club Family Junior Suite Tropical View are 2 adjoining Preferred Club Junior Suites, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Tropical View have preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Beach Front Swim Out have direct swim-out access to a semi-private pool, beachfront views, and preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years).

Preferred Club Master Suite Ocean Front have a separate living room, a large balcony with ocean views, and preferred club benefits, with 1 king-size bed and sofa bed, sleeping maximum 2 adults and 1 child (up to 12 years).

Preferred Club Master Suite Beach Front Swim Out are as above, but on the ground floor with direct access to a semi-private swim-out pool, and beachfront views.

Preferred Club room types include the following benefits:

  • Personalised check-in and checkout with concierge service
  • Preferred status and amenities
  • Access to private lounge and adults-only pool, featuring Bali beds
  • Pool concierge and bar service
  • Upgraded mini-bar service and room service menu
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Access to Cibu restaurant for breakfast

6 reservation-free restaurants (1 buffet and 5 gourmet à la carte): Market Cafe (breakfast, lunch and dinner; International buffet). Paramour (dinner, an adults-only elegant romantic atmosphere offering French fare). Lemongrass (dinner, Asian cuisine including Teppanyaki and a sushi bar). Bluewater Grill (lunch and dinner, offering the very best fine cuts and seafood specialities). Cibu (dinner, rich Mediterranean flavours). Fresco (dinner, an authentic Mexican experience), Coco Café and Barefoot Grill (casual grilled favourites served poolside during lunch). 24-hour dining options allow you to enjoy late night bites at Coco Café and 24-hour room service. 5 bars: Moments (lobby bar), Splash (swim-up bar in the main pool), The Reef (Preferred Club, adults-only, pool bar), The Sandbar (beach bar), and Scores (sports bar, adults-only after 9pm). Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas.

Themed nights. Air-conditioned theatre. Live nightly entertainment. Big screen movies on the beach.

2 oversized pools, including a Preferred Club adults-only pool, and a children's wading pool. Family waterpark with waterslides. Dreams Spa by Pevonia®* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre with yoga room. Water sports including kayaking, catamaran, snorkelling*, as well as water volleyball and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Turtle release programme (seasonal). Tennis. Ping-pong. Board games. Yoga. Big screen with films on the beach. Water aerobics. Beach volleyball and beach football. Euro-bungee. Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner, with a new splash park and toddler pool, and activity schedule. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Laundry service*. Boutique stores including souvenirs and newspapers. Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7597)
  • Very good (2531)
  • Average (951)
  • Poor (315)
  • Terrible (211)
Image of the Tripadvisor rating Nice resort

May 18, 2022 John3485 Sammamish

Great staff and some of the best entertainment in the town. Really enjoyed our stay! Food is okay and can be improved a little bit. Nice pool and not so crowded for the most of the time maybe we came at the right time.
Image of the Tripadvisor rating A great resort

May 18, 2022 Roam527721

A lovely, relaxing resort. Everywhere was spotlessly clean, the rooms are comfortable and to a high standard - furniture and linen - with the grounds, pools and facilities well kept. The food and drinks were plentiful and of a good standard. Room service was particularly good, with reasonable wait times. The staff really make the place, without… Read more
A lovely, relaxing resort. Everywhere was spotlessly clean, the rooms are comfortable and to a high standard - furniture and linen - with the grounds, pools and facilities well kept. The food and drinks were plentiful and of a good standard. Room service was particularly good, with reasonable wait times. The staff really make the place, without exception they were cheerful, helpful and polite. Louis, Pedro & other staff at The Reef & à la carte breakfast deserve a special mention, along with Dania in the Rendezvous Bar who is always cheerful, welcoming and busy ensuring that everyone has a drink! Read less
Image of the Tripadvisor rating Awesome time!

May 17, 2022 jenaA3776VW

Had an absolutely wonderful time. The entire team makes you feel like family. Huge shout out to Omar, Karly, Osiris and Heidi. Alfredo at preferred lounge and Caesar at the world cafe. They all went above and beyond. If you need a massage ask for Cecilia. Lydia and Gloria kept our rooms in tip top shape. The list goes on and on. Everyone made… Read more
Had an absolutely wonderful time. The entire team makes you feel like family. Huge shout out to Omar, Karly, Osiris and Heidi. Alfredo at preferred lounge and Caesar at the world cafe. They all went above and beyond. If you need a massage ask for Cecilia. Lydia and Gloria kept our rooms in tip top shape. The list goes on and on. Everyone made sure our stay was enjoyable and the kiddos were always entertained. Sapphire will not disappoint! Read less
Image of the Tripadvisor rating Family Vacation

May 17, 2022 S9114UMjorgea

The resort was great, the food was spectacular and the entertainment was on another level. Guaranteed a great time. Shout out to Alfredo at the preferred club bar, Cesar at the World Cafe, Gloria that took care of our room for us and Omar, Karly, Osiris, and Heidi for doing an amazing job entertaining all of the guests. Definitely a must!
Image of the Tripadvisor rating Nightly shows

May 17, 2022 lisapZ3795AJ Chicago, Illinois

Heidy,omar,osiris,juan,karly,Javier was wonderful they are funny sweet and kind to children. Patient funny and kind the shows were amazing and the games and entertainment all day! My kids where there fan club!!!