Riviera Cancun, Mexico
412 rooms across 3 and 4 floors with 1 lift per building. All with air-conditioning, ceiling fan, terrace or balcony, whirlpool bath, 42” flat-screen satellite TV, in-room tablet, telephone, WiFi access, mini-bar (re-stocked daily), sofa, vanity mirror, concierge service, Nespresso™ coffee machine, 24-hour room service and Secrets box for private room service, safe, hairdryer and bathrobes. Junior Suite Tropical View Rooms are set back from the beach with garden views, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.
All Inclusive of: Unlimited-Luxury® includes all buffet and à la carte meals and snacks, unlimited premium domestic and International drinks, stocked mini-bar with beer, water and soft drinks. All activities and entertainment above unless otherwise stated. 24-hour room service and reservation free à la carte dining. Complimentary WiFi. Pool and beach waiter service. No wristbands required.
Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).
Junior Suite Partial Ocean View Rooms offer views across the resort and limited sea views, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.
Junior Suite Ocean View Rooms offer stunning sea views, sleeping maximum 2 adults.
Junior Suite Swim-Out Rooms with direct swim-out access to one of the pools from the patio, sleeping maximum 2 adults.
Preferred Club Junior Suite Ocean View Rooms are as Junior Suite Ocean View Rooms but with additional Club Benefits, sleeping maximum 2 adults.
Preferred Club Junior Suite Swim-Out Rooms are as Junior Suite Swim-Out Rooms but with additional Club Benefits, sleeping maximum 2 adults.
Preferred Club Junior Suite Ocean Front Rooms with 1 king-size bed and additional Club Benefits, sleeping maximum 2 adults.
Preferred Club Honeymoon Suite is much larger than the other suites featured, with oceanfront views and 1 king-size bed, bathroom with Jacuzzi for two and balcony or terrace with exterior private Jacuzzi. This room type includes Club Benefits, sleeping maximum 2 adults.
Preferred Club Benefits include:
Rating summary
Mr
Aug 14, 2020 Anazzel
Covid Honeymoon
Aug 14, 2020 Jbosdell
Away from COVID
Aug 13, 2020 mexherewecome Kansas City, Missouri
NOT 5 STARS RESORT
Aug 13, 2020 AlexTUR Richmond Hill, Canada
Covid Honeymoon
Aug 13, 2020 Joel W North Richland Hills, Texas
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We are continually reviewing our flying schedules, taking into account the Foreign & Commonwealth Office (FCO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know.
Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
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For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.
With many customers needing our help, we are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If you need to speak to us to change or cancel your booking, and you are due to travel before 06 October 2020, please log in to Manage my booking to call or message us.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Log in to Manage my booking to request a call back to amend your holiday. Please bear in mind we’ll work through requests in departure date order so may take longer than usual for us to get back to you
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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