Zoetry Paraiso de la Bonita

Riviera Cancun, Mexico

Virgin rating

The Hippos Pool Bar
Private dining
La Canoa Restaurant
Oceanfront 1-Bedroom Suite with Plunge Pool
Master Suite Ocean Front Plunge Pool Terrace
Ocean Front One-Bedroom Suite with Plunge Pool
Ocean Front Suite 1-Bedroom Living Room
Spa
Ocean Front Master 2 Bedroom Suite
Ocean Front Master 2 Bedroom Suite
Kaax
La Canoa
Library Lounge
Kaax
El Chiringuito
The Hippos Pool Bar
Private dining
La Canoa Restaurant
Oceanfront 1-Bedroom Suite with Plunge Pool
Master Suite Ocean Front Plunge Pool Terrace
Ocean Front One-Bedroom Suite with Plunge Pool
Ocean Front Suite 1-Bedroom Living Room
Spa
Ocean Front Master 2 Bedroom Suite
Ocean Front Master 2 Bedroom Suite
Kaax
La Canoa
Library Lounge
Kaax
El Chiringuito

The hotel

If you are looking for the perfect place to escape, re-energise and enrich your soul, this is your place. Tucked between a lush mangrove forest and a private secluded beach, you will find a true temple of healing here with North America’s first certified Thalassotherapy Centre offering an incredible selection of treatments. The spa has a large outdoor therapeutic saltwater pool, 14 wet and dry specialised treatment rooms and a state-of-the-art anti-aging centre. Yoga, meditation and Tai-Chi classes, strength and cardiovascular training facilities, physiotherapy, nutrition, acupuncture, Chinese medicine services and Mayan healing practices also available. Or stick to good old fashioned Tennis. The focus on wellness doesn’t end with the spa and fitness centre. The gourmet dining is award-winning, focusing on a large selection of organic, light and healthy selections. The hotel squeezes its own fruit juices each day and be sure to try out their iced-tea of the day. To balance out all this virtuousness, they also make their own ice creams, sherbets, bread and pastries and have a renowned sommelier to build an excellent wine collection. See, you’re feeling better already!

Amenities

  • Scuba Diving
  • Honeymoon
  • Wedding
  • Bar
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa
  • Beachfront location

Where is it

An intimate resort located within a protected National Park with the world's second largest coral reef offshore, nestled amidst 14 acres along the Caribbean Sea on Mexico's exotic Riviera Maya, with it's own private beach. Transfer time from airport: 20 minutes. Private transfers to/from Cancun International Airport are available*.

Hotel information

All 100 suites are oceanfront, from 105sq m, with separate living room, bathroom with marble bathtub for two, ceiling fan, safe, vanity mirror, hairdryer, 24-hour room service, luxurious Bvlgari® bath amenities, aromatherapy pillows and linens scents, pillow menu and nightly turn-down service and towels & bathrobes. All individually decorated with an eclectic collection of hand selected art and sculptures, artefacts and fabrics. 2-Bedroom Suites and a Presidential Suite are also available. All with air-conditioning, terrace or balcony with views of the Caribbean sea, 2 TVs, CD/DVD player, complimentary WiFi access, Espresso machine and daily refreshed mini-bar. Welcome bottle of tequila or rum and handmade beach bag. Suites also receive a bottle of sparkling wine and fresh fruit basket daily.

Oceanfront 1-Bedroom Suite with Terrace have a bathroom with a sunken bath for two and comes with 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive of: Endless Privileges® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. Twice daily refreshed mini-bar. Sparkling wine and fresh fruit daily. Bvlgari® bath amenities. 24-hour, private in-suite dining. 24-hour concierge service. WiFi. Complimentary, unlimited worldwide calling. Maid service three times daily. Gourmet dining options with an assortment of organic food and beverage selections.

In addition to the above amenities, your experience at Zoëtry Paraiso de la Bonita also includes: No check-in or check-out times (subject to availability), welcome beach bag, hydrothalasso pool and aqua gym, 20 minute thalasso seawater experience per guest, per stay, and access to the steam room, sauna, whirlpool, and cold plunge pool. All activities and entertainment above unless otherwise stated.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

 

 

 

Romance Ocean Front 1-Bedroom Suite with Terrace, has 1 king-size bed, sleeping maximum 2 adults.

Oceanfront 1-Bedroom Suite with Plunge Pool has butler service, with 1 king-size bed, sleeping maximum 2 adults.

Romance Ocean Front 1-Bedroom Suite with Plunge Pool, located on the ground floor, private terrace with plunge pool, with 1 king-size bed, sleeping maximum 2 adults.

Romance Ocean Front Lovers Suite, with outdoor shower and 1 king-size bed, sleeping maximum 2 adults.

Ocean Front Master 2-Bedroom Suite with Terrace, feature an additional bedroom and bathroom, sleeping maximum 4 adults or 2 adults and 2 children.

Butler Ocean Front Master 2-Bedroom with Plunge Pool as the Ocean Front Master 2-Bedroom Suite and with a plunge pool, sleeping maximum 4 adults.

Butler Ocean Front 2-Bedroom Governor Suite with butler service is a private villa with 2 separate en-suite bedrooms, spacious living room, kitchen and dining area seating up to 10 people, a plunge pool, wrap around terrace and direct beach access, sleeping maximum 4 adults.

Butler Service includes:

- Your butler will book all activities during your stay, on and off property.

- A cell phone number will be provided to have personal and direct communication with your butler during your stay. 

- Staff and chef will be happy to accommodate any special food and beverage requests.

- Reservations will be made for all of your meals.

- Butler will unpack your luggage, hang clothes, provide shoe shine and laundry* services as needed.

- Co-ordinated tea or coffee services, with newspaper of your choice.

- Reserved beach day bed.

- Your butler will set your pillow menu, restock bathroom amenities, and personalise your mini bar selections.

- Pool and beach waiter service.

- Bags taken to the departure area when leaving.

- All necessary paperwork for check-out will be taken care of.

Temporarily, Kaax is the only restaurant open (offering menus from other restaurants) and room service is available 7a.m. - 11p.m.

La Canoa (à la carte fine dining featuring 'Cuisine de los Soles®', a gourmet fusion of styles based on spices and chilies, open for dinner, formal dress required). Ka'ax (Mexican à la carte, open for breakfast, lunch, dinner and late night bites). El Chiringuito (beachside bistro open for lunch and dinner). Sushi Bar (open for lunch daily). Hippos (Pool bar offering light meals). Library bar with an excellent reading collection and WiFi, open 24-hours. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts (terms and conditions apply).

Live musician performances. Themed nights. 

Freshwater infinity swimming pool and a heated hydrotherapy saltwater Thalassotherapy pool. Thalassotherapy Spa* with 14 treatment rooms. Sauna and steam room. In addition, the Thalasso Centre provides additional wellness experiences including aquagym, yoga, meditation classes, and strength and cardiovascular training facilities. Table tennis. Spanish, dance, cooking* and tequila and wine tasting classes. Non-motorised water sports. Catamaran trips* (1 complimentary sail per person per stay). Snorkelling*. In-house scuba diving centre*. Art gallery. Cigar making. Ceramic crafts painting and bracelet making. Shopping excursions by boat. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change). Complimentary access to wet areas of spa and a 20 minute Thalasso Seawater experience per guest per stay.

Beauty salon*. Gift shop. 24-hour concierge. 24-hour room service. Complimentary worldwide phone calls included.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge.

Dress code: applies in restaurants. Gentlemen to wear long trousers, long sleeved shirts and closed shoes.

Please note: no reservations required for any restaurants. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2380)
  • Very good (542)
  • Average (249)
  • Poor (143)
  • Terrible (129)
Image of the Tripadvisor rating Disppointing

Nov 30, 2023 Inspiration820856

There are some charming elements to this hotel and some lovely staff, but definitely not 5 star. very laid back but too much so as standards are also "laid back" to the degree that it's really quite shabby & neglected. Dirty stairwells, handrails. (difficult to maintain as the thatch roof needs attention and the birds keep picking, but it needs… Read more
There are some charming elements to this hotel and some lovely staff, but definitely not 5 star. very laid back but too much so as standards are also "laid back" to the degree that it's really quite shabby & neglected. Dirty stairwells, handrails. (difficult to maintain as the thatch roof needs attention and the birds keep picking, but it needs resource to maintain it. A pile of dirt that had been swept into a pile was there for 2 days. Room was nice and spacious. Housekeeping forgot to top up room essentials (coffee and water) we left a note which was ignored then had to call twice more - still no response. Read less
Image of the Tripadvisor rating Relax is the motto to describe this hotel.

Nov 26, 2023 Marco D Toronto, Canada

One of the most relaxing hotels we have stayed. It it about 20 min drive from CUN airport, so no long commute. Upon arrival at the hotel the staff is very welcoming and make you feel like you just arrived home. Enrique was the first staff person we met and he went above and beyond, immediately learned our names and gave us a tour around the hotel… Read more
One of the most relaxing hotels we have stayed. It it about 20 min drive from CUN airport, so no long commute. Upon arrival at the hotel the staff is very welcoming and make you feel like you just arrived home. Enrique was the first staff person we met and he went above and beyond, immediately learned our names and gave us a tour around the hotel and drove us to our room, and treated us like family. The room we stayed "Portofino" was amazing, super spacious, ocean views, terraza with a plunge pool, the bathroom is huge, we loved the smell of the shampoo and soaps. The highlight was the mattress, my husband always complains about his lack of sleep due to the mattresses were we stay but this time he slept like a baby, we wanted to steal it and take it home lol. Food is delicious and unique, I would only recommend adding more items to the menu. What we loved about the hotel is that is not huge like many other all inclusives, it is not noisy and crowded, it rather is peaceful and low key, definitely not a party type hotel, we usually go to adult only places, we were a bot hesitant but, although is not an adult only, we didn't see many kids and the ones we saw, were honestly well put together so no issues there. It is a hotel that invites for a time to decompress, relax, sleep and recharge. We took a catamaran tour to a sand bar from their marina and it was incredible, we didn't have to leave the hotel. Overall, it is a great hotel to stay. Read less
Image of the Tripadvisor rating Thank you for a Perfect Anniversary Stay

Nov 20, 2023 TravelinGert Texas

We chose this hotel for our anniversary and we're so glad we did! I wish I had a better memory for names to properly thank everyone who helped make it special. Lilia [Hope I spelled that correctly!] was our maid and she was an absolute gem. She took the best care of us and we loved how she decorated the room for our anniversary. William and… Read more
We chose this hotel for our anniversary and we're so glad we did! I wish I had a better memory for names to properly thank everyone who helped make it special. Lilia [Hope I spelled that correctly!] was our maid and she was an absolute gem. She took the best care of us and we loved how she decorated the room for our anniversary. William and Viktor in the Hippo's pool bar were so helpful with questions and always made certain we had snacks and drinks we loved every afternoon. The pool bar waiters were so excellent. Never had an empty glass as long as we were at the pool. The sushi bar was a great place for a snack or lunch. Dragon was a truly memorable experience and we're so glad we chose it for our anniversary celebration dinner. The fellow who did the crepes suzette really made a wonderful production of it, which we loved, and I am so sad I didn't get his name to put in this review so he gets the recognition he deserves. The same for the lovely waitress in Kaax who wore the lovely face makeup and jewels for Día de Muertos which fell during our stay. She was so gracious and helped us out so much with our plans to visit Puerto Morelos for a few hours. Lastly, there was a giant of a man who was at the front gate quite a bit. He was so good to help us out with any questions or needs. Definitely a gem who deserves recognition and I never remembered to get his name. I hope that management reads reviews here because I definitely want to thank them for the Día de Muertos celebrations. We had such a wonderful time and will definitely be returning. Read less
Image of the Tripadvisor rating Going through a transition.

Nov 12, 2023 dvf_div Ridgewood, New Jersey

The resort is currently nothing like it has been in the past, so any reviews less than even two weeks old are likely out of date and inaccurate with regard to food, drinks, staffing and upkeep. I knew when I heard the announcement that they were leaving Hyatt that there would be issues. I did not expect the extreme extent to which this would cause… Read more
The resort is currently nothing like it has been in the past, so any reviews less than even two weeks old are likely out of date and inaccurate with regard to food, drinks, staffing and upkeep. I knew when I heard the announcement that they were leaving Hyatt that there would be issues. I did not expect the extreme extent to which this would cause the resort to be reclassified as a do not sell property (for now) in my personal industry assessment. They are facing enormous challenges and unable to operate at its previous AAA 5 Diamond levels due to limitations. While I would like to support them and make sure they do come out of this, I cannot justify paying for the experience as it exists currently. I truly commend their management who is trying their best in a tough situation, but all they can do is sit and wait and see. I recommend, from the POV of a guest, to also wait and watch to see what happens for them come 2024 and beyond. If you choose to go, be fully prepared that it is not like it once was nor like how it is described online. Read less
Image of the Tripadvisor rating Decaying Hotel

Nov 9, 2023 Angel A

I normally do not like to write bad reviews, but this time is inevitable... I really had a very bad experience with my family and felt scammed, since it was not cheap at all. There are many thing about this hotel that are not working… starting with the pool which is freezing, service in the restaurants took forever to get beverages or food and I… Read more
I normally do not like to write bad reviews, but this time is inevitable... I really had a very bad experience with my family and felt scammed, since it was not cheap at all. There are many thing about this hotel that are not working… starting with the pool which is freezing, service in the restaurants took forever to get beverages or food and I even needed to stand-up during any meal and clean my own table from the finished dished; nothing about the food is gourmet or even close. In the room everything was in bad condition, the maintenance of everything is extremely poor from the pillows, the doors, the shower EVERYTHING. To make things worse the “supposed” manager of the hotel “Sharon de la O” was extremely rude and never offer a solution or how to fix things, she was totally apathetic and unconcerned about the guests. I really had a good expectation since I stayed before on the same chain of hotels Dreams & Breathless which were part of AM resorts, but now that it’s under Hyatt I wouldn’t recommend considering this hotel at all, not for family, couples or any other. Fortunately we booked thru Hotwire.com and they help us move from hotel without any penalties, they understood the situation and really did everything to support us during this very bad experience. Read less