Zoetry Paraiso de la Bonita

Riviera Cancun, Mexico

Hotel rating
Trip advisor rating: 4.5 Based on 2663 reviews

The hotel

If you are looking for the perfect place to escape, re-energise and enrich your soul, this is your place. Tucked between a lush mangrove forest and a private secluded beach, you will find a true temple of healing here with North America’s first certified Thalassotherapy Centre offering an incredible selection of treatments. The spa has a large outdoor therapeutic saltwater pool, 16 wet and dry specialised treatment rooms, Temazcal, a traditional Mexican steam bath and a state-of-the-art anti-aging centre. Yoga, meditation and Tai-Chi classes, strength and cardiovascular training facilities, physiotherapy, nutrition, acupuncture, Chinese medicine services and Mayan healing practices also available. Or stick to good old fashioned Tennis and a spot of sailing. The focus on wellness doesn’t end with the spa and fitness centre. The gourmet dining is award-winning, focusing on a large selection of organic, light and healthy selections including vegetarian selections and the Water Cellar — a world first, with a vast selection of premium waters from 15 countries around the world. The hotel squeezes its own fruit juices each day and be sure to try out their iced-tea of the day. To balance out all this virtuousness, they also make their own ice creams, sherbets, bread and pastries and have a renowned sommelier to build an excellent wine collection. See, you’re feeling better already!

Amenities

  • Bar
  • Spa
  • Wedding
  • Honeymoon
  • Room Service
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Restaurant
  • Kayaking
  • Sailing

Where is it

An intimate resort located within a protected National Park with the world's second largest coral reef osshore, nestled amidst 14 acres along the Caribbean Sea on Mexico's exotic Riviera Maya, with it's own private beach. Transfer time from airport: 20 minutes.

Hotel information

All 90 suites are oceanfront, from 105 sq m, with separate living room, bathroom with marble bathtub for two, ceiling fan, safe, vanity mirror, hairdryer, 24-hour room service, luxurious Bvlgari® bath amenities, aromatherapy pillows and linens scents, pillow menu and nightly turn-down service and towels & bathrobes. All individually decorated with an electic collection of hand selected art and sculptures, artifacts and fabrics. 2-Bedroom Suites and a Presidential Suite are also available. All with air-conditioning, terrace or balcony with views of the Caribbean sea, 2 TVs, CD/DVD player, complimentary WiFi access, Espresso machine and daily refreshed mini-bar. Welcome bottle of tequila or rum and handmade beach bag. Suites also receive a bottle of sparkling wine and fresh fruit basket daily.

Oceanfront 1-Bedroom Suite with Terrace have a bathroom with a sunken bath for two and comes with 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive of: Endless Privileges® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. Twice daily refreshed mini-bar. Bvlgari® bath amenities. 24-hour, private in-suite dining. 24-hour concierge service. WiFi. Complimentary, unlimited worldwide calling. Maid service three times daily. Bottle of sparkling wine and fresh fruit daily. Gourmet dining options with an assortment of organic food and beverage selections. In addition to the above amenities, your experience at Zoëtry Paraiso de la Bonita also includes, exquisite Suites, all with stunning ocean front views and access to the beach. Unlimited top-shelf spirits and specialty beverages in a choice of two luxurious lounges. Complimentary 20-minute wellness experience or fitness consultation. Catamaran sunset sail and a shopping excursion to Puerto Morelos by boat as well as complimentary greens fees at a nearby golf course. Rejuvenating Thalassotherapy spa and an invigorating aqua gym with sauna, steam room and cold plunge pool. No check-in or check-out times. Exclusive, private, personalised chauffeured airport transfers. All activities and entertainment above unless otherwise stated.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

 

 

 

Romance Ocean Front 1-Bedroom Suite with Terrace, has 1 king-size bed, sleeping maximum 2 adults.

Oceanfront 1-Bedroom Suite with Plunge Pool has butler service, with 1 king-size bed, sleeping maximum 2 adults.

Romance Ocean Front 1-Bedroom Suite with Plunge Pool, located on the ground floor, private terrace with plunge pool, with 1 king-size bed, sleeping maximum 2 adults.

Romance Ocean Front Lovers Suite, with outdoor shower and 1 king-size bed, sleeping maximum 2 adults.

Ocean Front Master 2-Bedroom Suite with Terrace, feature an additional bedroom and bathroom, sleeping maximum 4 adults or 2 adults and 2 children.

Ocean Front Master 2-Bedroom with Plunge Pool as the Ocean Front Master 2-Bedroom Suite and with a plunge pool, sleeping maximum 4 adults.

Ocean Front 2-Bedroom Governor Suite with butler service is a private villa with 2 separate en-suite bedrooms, spacious living room, kitchen and dining area seating up to 10 people, a plunge pool, wrap around terrace and direct beach access, sleeping maximum 4 adults.

The Zoetry Endless Privileges® includes:

  • Personalised, private chauffeured airport transfers 
  • Gathering areas for reading, meditation and relaxation 
  • Concierge services and 24-hour front desk 
  • Daily exercise and fitness activities such as Yoga and salt water aqua gym 
  • No check-in or check-out time (based on availability in high season) 
  • Access to sauna steam room, jacuzzi and cold plunge pool 
  • Complimentary daily breakfast, lunch and dinner (gourmet dining options with an assortment of organic food and beverage selection) 
  • Complimentary unlimited worldwide calls 
  • Complimentary cocktails and specialty beverages from a variety of domestic and international premium brands 
  • Complimentary overnight laundry service 
  • 24-hour in suite private dinning 
  • 20-minute Thalasso seawater experience per guest per stay 
  • Maid service three times each day 
  • Shopping excursions by boat per guest per stay 
  • Fresh bottle of sparkling wine and basket of fruit daily 
  • Hydrothalasso pool and aqua gym 
  • Welcome bottle of tequila 
  • Daily afternoon tea time featuring real live plants for tea infusions 
  • Catamaran afternoon sail per guest per stay 
  • Temazcal ceremony (every other day) recognised as a ritual that improves both spiritual and emotional health 
  • Luxurious accommodations with Bvlgari bath amenities, aromatherapy pillow and linen scents, Frette linens and bathrobes and a complimentary handmade beach bag 
  • Ocean Front air conditioned fitness centre - open daily, provides a full range of cardio-conditioning fitness equipment including free weights, treadmills, lifecycles, stair climbers and cross trainers
  • Free Weddings: conditions apply. More information can be found here

3 reservation-free restaurants: La Canoa (à la carte fine dining featuring 'Cuisine de los Soles®', a gourmet fusion of styles based on spices and chilies, open for dinner, formal dress required), Ka'ax (Mexican à la carte, open for breakfast, lunch, dinner and late night bites) and El Chiringuito (beachside bistro open for lunch and dinner). Sushi & Ceviche Bar and Hippos pool bar, open for snacks during the day. Library bar with an excellent reading collection and WiFi, open 24-hours. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts (Terms and Conditions apply).

Live musician performances. Casino nights.

Freshwater infinity swimming pool and a heated hydrotherapy saltwater Thalassotherapy pool. Thalassotherapy Spa* with 16 treatment rooms. Sauna, steam room, Temazcal (Mexican steam bath), anti-aging treatment centre, hydro-massages, massages. In addition, the Thalasso Centre provides additional wellness experiences including Aquagym, Yoga, meditation and Tai-Chi classes, strength and cardiovascular training facilities, physiotherapy*, nutrition*, acupuncture*, Chinese medicine services* and Mayan healing practices*. Dance, Spanish, cooking, wine and tequila appreciation classes. Also on offer are nature hikes, bike tours, jungle zip line adventures* and many other activities. Floodlit tennis court. Table tennis. Non-motorised water sports including sailing on the hotel’s private catamaran, windsurfing and kayaking. Scuba diving lessons*. Art gallery. Cigar making. Ceramic crafts painting. Shopping excursions by boat. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change). Complimentary access to wet areas of spa, 1 catamaran excursion into the sunset (per person, per stay) and a 20 minute Thalasso Seawater experience per guest per stay.

Beauty salon*. Gift shop. Complimentary 24-hour laundry service. 24-hour concierge. 24-hour room service. Complimentary worldwide phone calls included.

*Denotes local charge.

Dress code: Applies in restaurants. Gentlemen to wear long trousers, long sleeved shirts and closed shoes.

Please note: No reservations required for any restaurants. 

Trip advisor rating: 4.5 Based on 2663 reviews

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
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Traveller rating

  • Excellent (1912)
  • Very good (429)
  • Average (168)
  • Poor (81)
  • Terrible (73)
Image of the Tripadvisor rating Boutique resort with personalized service

Feb 19, 2019 Canadian001Canada Canada

This was our third stay at Zoetry Paraiso de La Bonita although we hadn’t been there in 7 years, so noted some changes. Overall, this is a wonderful resort with exceptional service. Our private transfer from the airport to hotel was late arriving, no idea why. In the past, we were served champagne on the transfer while watching a short video of… Read more
This was our third stay at Zoetry Paraiso de La Bonita although we hadn’t been there in 7 years, so noted some changes. Overall, this is a wonderful resort with exceptional service. Our private transfer from the airport to hotel was late arriving, no idea why. In the past, we were served champagne on the transfer while watching a short video of the resort. This is no longer done. If serving champagne in the vehicle is against some new law, I would suggest that it be offered at check-in as an alternative. The suites are spacious but tired looking. In particular, our shower was in need of updating. The restaurants and food are fabulous, we especially enjoyed the harpist at breakfast. The wines offered at lunch and dinner are not good quality, in a resort of this caliber, we expected much better. The resort used to offer a boat shuttle service to Porto Morelos which we enjoyed, this service is no longer available although we were told that we could charter a small boat for $90/hour with a 4 hour minimum. One of our biggest disappointments was on the weekend when occupancy seems to be much higher. You would think the number of servers would be increased but this was not the case, which resulted in slow service in the restaurants, particularly Kaax. We were constantly looking for someone to refill our coffee at breakfast. Overall, still a great resort. Read less
Image of the Tripadvisor rating Beautiful Serene Resort

Feb 18, 2019 carriembrandt Minneapolis

My husband and i stayed here for 4 nights as a couples getaway. First of all the service was amazing. We had everything we needed and if we didn't,someone would get it for us. I loved the Mayan feel of this resort, with the rooms feeling like Mexican villas and beautiful architecture throughout the resort. I loved that all the meals were order off… Read more
My husband and i stayed here for 4 nights as a couples getaway. First of all the service was amazing. We had everything we needed and if we didn't,someone would get it for us. I loved the Mayan feel of this resort, with the rooms feeling like Mexican villas and beautiful architecture throughout the resort. I loved that all the meals were order off a menu and made to order. Fresh, flavorful and made to order, there were so many delicious things to try. The last night we ate at the Asian Fusion restaurant and did the Peking Duck, which is their specialty, and it was amazing! This place is perfect for a calm and relaxing retreat. I highly recommend for a nice getaway! Read less
Image of the Tripadvisor rating Zoetry Paraiso de La Bonita

Feb 17, 2019 Navigator15626219551

Excellent! My wife and I stayed spent our honeymoon at this resort and we cannot say enough great things about the experience and the service. The only downside to the trip was that we could not use the resort's beachfront or swim in the ocean due to an unmanageable amount of seaweed (a common issue in this area in September time frame). However,… Read more
Excellent! My wife and I stayed spent our honeymoon at this resort and we cannot say enough great things about the experience and the service. The only downside to the trip was that we could not use the resort's beachfront or swim in the ocean due to an unmanageable amount of seaweed (a common issue in this area in September time frame). However, the resort made accommodations to provide a weekly boat ride to Isla Mujeres so that guests could use the beachfront at the other Zoetry location. Overall, still a wonderful experience that I would recommend for any couple looking for a secluded getaway in Mexico. Read less
Image of the Tripadvisor rating Lost its Magic. Our return did not live up to our visit in 2015.

Feb 13, 2019 macktrx Northfield, Illinois

We visited this Zoetry in 2015 and loved it. In fact, on our second day, back in 2015, we were so impressed we considered extending our trip. After choosing 3 other all-inclusives the next three years, we decided to return to Zoetry in 2019. We hoped for the same magic from 2015 but, unfortunately, were not as impressed. Still good but...… Read more
We visited this Zoetry in 2015 and loved it. In fact, on our second day, back in 2015, we were so impressed we considered extending our trip. After choosing 3 other all-inclusives the next three years, we decided to return to Zoetry in 2019. We hoped for the same magic from 2015 but, unfortunately, were not as impressed. Still good but... sigh... lost its magic. The GOOD: The weather was perfect and food and drinks generally made the time go fast. Very relaxing, as we hoped. Some really attentive waiters which is nice. Jose, Cesar, Pedro are just a few of the dedicated employees we truly enjoyed. The trip home from Cancun to Chicago on a 787 was also a treat. The BAD (nothing terrible, just disappointing): 1) The buildings seem more worn than 4 years ago and some staff not as good as they might hope. An example of some easy to fix issues: You could see daylight through the top - and bottom - of our room's doorway. And, our shower had a neat idea for misting – two nozzles. Unfortunately, one of the nozzles did not work. The phone in the room is old and would not charge unless put into the cradle exactly right. And, pushing the voicemail button was ineffective. We had to call multiple times for directions on how to retrieve voicemail (calling us to offer us the coupons – be careful to understand these before using them – and leaving us messages to come get them). FYI – dial 65. 2) And, little issues like the airport pickup. We paid for what we expected was a private pickup. 4 years ago we were picked up in a private van and served champagne in glasses (not plastic) and a movie of Zoetry to watch on our way there. Magic! This time was a rush to get us to the car, then wait for 20 minutes (hot!) for another 3 people. Not a big deal..., just not what they sold us on. The driver was nice and, apologetic. 3) Day two, our room keys and other neighbors around us just stopped working (we had to lend our room phone to a neighbor to call the front desk since they could not walk to the reception - a distance). We had to go re-program ours again which takes time and energy (not good when the wife has to use the bathroom!). 4) All-inclusive is nice. But, top-shelf liquor does not mean the same for good wine. The wine included was $5-$12 bottles in the US (I used one of my iPhone apps to check them). Below are some of the wines we had as house: Santa Carolina Reservado Carmenere 2017. Chile, rated 3.4 out of 5 on Vivino. A mediocre cab. Antares Merlot, 2016. Chile, rated 2.9 on Vivino. Our opinion is the 2.9 is generous. Even the room sparkling wine was low quality: Dubois Blanco Espumoso. Spain, 3.1 on Vivino. One sip and we were done. You can buy wine but unless we misunderstood the pricing, a bottle of LaCreme we buy in the US for $23 was priced at more than $100. Whew! A bottle of Bailey's Irish Cream on one night had likely been stored incorrectly or was not Bailey's (not good - they had already poured most of the bottle to others). We tried it again the next night and it was good. But they ran out for the second glass. 5) Draft beer only was available on one day. The bartender would pull on the tap and say, none as it sputtered foam. All of this is just stuff... Nothing big but Zoetry is AM Resort's luxury branding and many people were talking about it. 6) The daily room fruit we expected turned out to be two red apples. Really! 7) Zoetry has a significant issue with its beach. The seaweed is an incredible problem. We could not figure out if it was seasonal or global warming or… They had so many working to clean it up and on our last day they had made a lot of progress. But, this is not water your will go into further than ankle deep. 4 years ago, we walked south past many resorts for miles. That is no longer an option due to development and sea walls that force you into the water. Going the other direction is, again, a bunch of seaweed and difficult to walk. 8) Our plunge pool was nice to sit next to but other than dip your feet, way too cold to get into. We would choose to not have one if we considered going again. 9) And, they forgot to communicate our checkout and pickup to leave times. I thought our travel agent was handling the pickup and did not know it was Zoetry until we called our travel agent in the US the morning we were leaving. Overall, great trip to just get away. We go for the weather and to spend some time together. But, we were looking for more for our value. The magic is lacking due to cost cutting and the resort needs to be spruced up more than just the visible sweeping and cleaning (it was clean). The employees were mostly friendly and courteous. We truly appreciated that. But, ask how long they have worked at Zoetry and, at least for us, it was tough to find many there for years. Will we go back? Not likely. We have little time each year to get away. When we do go, we are looking for some magic and are willing to spend the near $1,000 per night to get it. We are not big drinkers but do enjoy not having to carry money other than singles and $5 bills to tip with. Being disappointed by management quality and decisions that are easy to cure makes us uncertain for this resort going forward. Read less
Image of the Tripadvisor rating our first trip to a Zoetry

Feb 12, 2019 Freedom47168151407

This was our first time at a Zoetry. The food very good, but limited. The service was amazing. The servers on the beach and pool area were very attentive and friendly,they remembered our name and desired drinks. The room was large but a little dated.They did not have a lot of activity daily but I believe that is the idea of this type of… Read more
This was our first time at a Zoetry. The food very good, but limited. The service was amazing. The servers on the beach and pool area were very attentive and friendly,they remembered our name and desired drinks. The room was large but a little dated.They did not have a lot of activity daily but I believe that is the idea of this type of complex.We would rather go to a Secrets Read less