Secrets Akumal Riviera Maya

Riviera Maya, Mexico

The hotel

A brand new adults-only resort to join the Secrets Resorts & Spas family, you’ll not only enjoy luxury accommodation at the Secrets Akumal Riviera Maya but a fantastic range of amenities too. This resort really does have it all. Choose a suite with swim-out access and gorgeous ocean or tropical views. Want to truly spoil yourself? Upgrade to a Preferred Club Room, benefits include your very own lounge in which to enjoy daily continental breakfast as well as afternoon tea and hors d’oeuvres. Everyone is treated royally, with a world-class spa to take advantage of, an oceanfront infinity pool and water sports galore. In an ideal location for snorkeling, scuba diving, and sport fishing, you'll be sure to see plenty of turtles, Akumal means "Place of the turtles" after all! There are also several restaurants, serving a wide range of global cuisines. For a taste of Mexico, head to El Patio or feast on Pan-Asian delights at Himitsu — reservations are never required. Secrets also offers 'Sip, Savour & See', where you can enjoy drinks, dinner and live entertainment at an impressive number of neighbouring resorts — perfect if you fancy a night out.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the heart of the Riviera Maya, overlooking the award-winning white sands of Akumal Beach. Akumal, “place of turtles” in Mayan, is home to one of the largest green sea turtle populations in Mexico. Close to the area’s most unique sites including an authentic Mayan village, the world’s largest underground river and just 20 minutes from the famous Playa del Carmen. Close to Tulum Ecological Site. The world’s second largest barrier reef sits just 150 metres off the resort’s beach. Transfer time from Cancun Airport: 60 minutes.

Hotel information

434 suites. All with private balcony or terrace, in-suite whirlpool, air-conditioning, satellite TV, telephone, complimentary WiFi access, iPod docking station, complimentary mini-bar, Nespresso™ coffee maker, safe, ceiling fan, sofa, vanity mirror, hairdryer, bathrobes, slippers and iron and board. Blackout drapes. 24-hour room service and a Secrets box for private room service, there is also concierge in every building. Rain and handheld showerhead in every suite. Junior Suite Tropical View with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

All Inclusive of: Unlimited-Luxury® includes all meals (full breakfast, lunch and dinner) and snacks. Concierge service. WiFi. Unlimited beverages including domestic and International alcoholic and non-alcoholic drinks at any of the resort bars. Mini-bar refreshed daily, pool and beach waiter service. Daily maid service. No wristbands required. All gratuities. All activities and entertainment above unless otherwise stated. 24-hour room service.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Junior Suite Partial Ocean View with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Junior Suite Ocean View with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Junior Suite Swim-Out with direct pool access and 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Junior Suite Tropical have a plunge pool on the balcony and 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean View have a plunge pool on the balcony and 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Preferred Club Junior Suite Swim-Out with 1 king-size bed plus swim-out access, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean Front have a plunge pool on the balcony and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean Front Swim-Out with 1 king-size bed, sleeping maximum 2 adults.

Romance Master Suite Ocean View with walk-in closet, full bathroom with whirlpool for two, water closet and double vanities and a private furnished balcony or terrace with plunge pool. 1 king-size bed, sleeping maximum 2 adults.

Romance Master Suite Ocean Front with 1 king-size bed, sleeping maximum 2 adults.

Presidential Suite with 1 king-size bed, spacious living room and separate dining area with kitchenette, sleeping maximum 2 adults.

The Preferred Club is an exclusive area offering exceptional services, a private lounge and Preferred Club suites offering impressive tropical, pool and ocean views all in premium locations.

Preferred Club amenities include:

  • Private Preferred Lounge 
  • VIP Status and Amenities 
  • Concierge service 
  • Daily continental breakfast service in the lounge 
  • Afternoon hot and cold hors d’oeuvres; exquisite desserts and fine liquors in the lounge 
  • Complimentary newspaper in room every day (English or Spanish) 
  • Free computer access in Preferred Lounge 
  • Upgraded mini-bar service 
  • Upgraded bath amenities 
  • Pillow menu
  • Access to Preferred Club lounge open daily from 7:00am-11:00pm
  • Access to spa facilities including steam room, sauna and whirlpool

9 reservation-free restaurants: Market Café (international buffet, open for breakfast and lunch), El Patio (Mexican cuisine, open for dinner), Himitsu (Pan-Asian cuisine, open for dinner), Portofino (Italian cuisine, open for dinner), Bordeaux (French cuisine, open for dinner), Seaside Grill (breakfast for Preferred Club guests, lunch and dinner for all guests), Oceana (fresh seafood, open for dinner), Coco Café (coffee and snack bar, open 7:00am-10:00pm. Late-night bites 11:00pm-6:00am) and Barefoot Grill (light lunches). 7 bars and lounges, serving top-shelf spirits and premium brand domestic and international beverages, ranging from swim-up to a music lounge. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Secrets, Breathless, Dreams, Sunscape and Now Resorts (Terms and Conditions apply).

Please note: All restaurants may not be open every night.

Day and evening activities and entertainment. Open-air theatre. Big screen movies under the stars. Live nightly entertainment. Theme parties.

3 swimming pools including an expansive infinity pool. 2 outdoor Jacuzzis. Fitness centre. Secrets Spa by Pevonia®*. Water sports including kayaking, snorkelling, paddle boarding, Zayak boards and scuba-diving*. Beach and pool volleyball. Ping pong. Tennis court. Archery. Yoga. Dance lessons. Aqua spinning. Multi-purpose court, rifle shooting, bike tours along the Yal ku Lagoon and sport fishing*. Golf nearby* (complimentary Greens Fees at Riviera Maya Golf Club). Unique culinary activities including kitchen tours to meet chefs, cooking classes, tequila/wine tastings and more.

Complimentary WiFi access. Laundry/dry-cleaning service*. Concierge services and 24-hour room service. Unlimited Connectivity App. 24-hour front desk, currency exchange, business centre, shopping galleria, cigar shop, wedding canopy, travel agency* and car rental*. Medical facilities*. Wedding, honeymoon and spa packages*.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: casual Elegance in El Patio, Himitsu, Bordeaux, Portofino and Oceana restaurants - sneakers, tennis shoes or dress sandals (no flip-flops). Dress shirts with sleeves. Long pants required for men. No sleeveless shirts for men. All other restaurants are casual dress - Bermudas, long shorts or capri pants. Sneakers, tennis shoes or sandals. No sleeveless shirts for men. No bathing suits. Ladies must wear a bathing suit wrap or cover-up.

Please note: all guests must be aged over 18 years.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7045)
  • Very good (892)
  • Average (258)
  • Poor (67)
  • Terrible (43)
Image of the Tripadvisor rating Beautiful!

Aug 5, 2021 Julienne G

Such a beautiful resort! Everywhere you looks is a photo op! Staff was very friendly, everyone you pass by always says hello. The grounds are very clean. Restaurant wise there was about hour wait for dinner but they give you a buzzer and you can get drinks nearby at the bar. Did not get to eat at all the restaurants but my fave was seaside grill,… Read more
Such a beautiful resort! Everywhere you looks is a photo op! Staff was very friendly, everyone you pass by always says hello. The grounds are very clean. Restaurant wise there was about hour wait for dinner but they give you a buzzer and you can get drinks nearby at the bar. Did not get to eat at all the restaurants but my fave was seaside grill, then el patio. Did not love oceana except for their coconut shrimp which was good. Coco cafe is awesome, open 24/7, gelato was yummy! They have coffee, tea and pastries. Room service was 24/7 but had limited late night menu (no alcohol). The lobby bar closes around 1 am. We went about 40 min out to go to club but everything nearby seems to close 11 pm- midnight. The music lounge bar is closed. The vibe is very relaxed, not college party scene. Covid-19 testing was easy and convenient. Oh and bring some Mosquito repellant! Overall, definitely will come back! Read less
Image of the Tripadvisor rating Akumal Secrets

Aug 4, 2021 ezb962

We had an excellent experience. The measures for sanitation were very comforting. Only, negative, Wednesday they seemed to be lacking full staff. Waited on the beach for 1.5 for a lunch that did not come. Staff size seemed small on that day. Ordered room service instead. Shouts out to building 9 room service and housekeeping!! Special… Read more
We had an excellent experience. The measures for sanitation were very comforting. Only, negative, Wednesday they seemed to be lacking full staff. Waited on the beach for 1.5 for a lunch that did not come. Staff size seemed small on that day. Ordered room service instead. Shouts out to building 9 room service and housekeeping!! Special appreciation to pool staff Daniela, Marina, and Leo!! Bartenders for the Bar inside the pool , worked their tails off. Sugar reef had the best drinks Read less
Image of the Tripadvisor rating Excelente!!!

Aug 4, 2021 truemanpl Cary, North Carolina

Fantastic stay! The staff go above and beyond to make your experience “excelente!” The grounds are beautiful and so well kept. The shows are fantastic especially the ones in the theater! So much energy and hard work go into the productions and making the the whole experience top notch. The band was fantastic. Marshmallow, Oscar and Rene… Read more
Fantastic stay! The staff go above and beyond to make your experience “excelente!” The grounds are beautiful and so well kept. The shows are fantastic especially the ones in the theater! So much energy and hard work go into the productions and making the the whole experience top notch. The band was fantastic. Marshmallow, Oscar and Rene definitely help to bring the energy! Shout out to Rene, Lesley and Benji for all of the great activities in and around the pool. They bring the positive energy and it is contagious! The food was great especially the carbonara spaghetti and shrimp tacos. The pizza by the pool was delicious too! We enjoyed our breakfast at sea side every day. Armando, Fernando, Esteban, Marysol and Erik work so hard to make dining in the restaurants and drinks by the pool a pleasure. Service with a smile! The staff go over and above making sure you have the best experience possible and are so helpful and kind. We had the ocean view room with plunge pool on the balcony. The room was spacious and nicely decorated. The bedside lights create a beautiful look in the evening making the room very romantic. We celebrated our 30th anniversary there and we beyond pleased with our entire stay!Thank you all for an excelente anniversary trip! We can’t wait to return! Read less
Image of the Tripadvisor rating You won’t be disappointed

Aug 3, 2021 Q5486OVashleys

My husband and I went to Secrets Akumal for one week at the end of July, celebrating a baby on the way and my birthday. We had a wonderful time. The customer service was incredible, everyone here is so attentive and kind. The food was fantastic, which is always something I worry about with all inclusive resorts. We have pretty high standards when… Read more
My husband and I went to Secrets Akumal for one week at the end of July, celebrating a baby on the way and my birthday. We had a wonderful time. The customer service was incredible, everyone here is so attentive and kind. The food was fantastic, which is always something I worry about with all inclusive resorts. We have pretty high standards when it comes to food, we were more than pleased. We also didn’t have significant waits, I saw that in reviews ahead of time so we just did dinner early (arrived 6-7pm) each night. Longest wait was 20 min. We upgraded to preferred club room with a swim out, which I'd highly recommend. We actually used it almost everyday and my husband appreciated the upgraded liquor options in the preferred lounge. Our concierge, Claudio, was so genuinely nice and made us feel right at home. The beach was gorgeous, they did a great job keeping up with the seaweed - it's the season for it so we knew that going into it. The snorkeling right off the beach was nice, we saw turtles, a sting ray, tons of fish. The spa experience was one of the best - facility was super nice and clean, our massage therapists were really attentive. I was nervous about getting a prenatal massage, but they knew exactly what to do. We're already planning to go back & visit other AMResorts. COVID protocols were great, felt very safe the entire time. Read less
Image of the Tripadvisor rating Worth every penny and then some...

Aug 3, 2021 Jonathan H Parker, Colorado, USA

Secrets Akumal lives up to the hype. It’s the first all-inclusive we’ve visited where pictures on the website and the promised level of service are exactly what guests experience in real life. At every turn, our expectations were met and often exceeded. Secrets employees are without question the friendliest and hardest working people we’ve ever… Read more
Secrets Akumal lives up to the hype. It’s the first all-inclusive we’ve visited where pictures on the website and the promised level of service are exactly what guests experience in real life. At every turn, our expectations were met and often exceeded. Secrets employees are without question the friendliest and hardest working people we’ve ever encountered. The resort is immaculately maintained by an army of groundskeepers and janitorial staff, food quality and service alone are worth the price, and our beachfront room had the most beautiful views imaginable. We had numerous encounters with sea turtles, squid, and fish of every shape, size, and color just by swimming out from the beach to the first set of buoy markers. Regarding Covid-19, the precautions taken by Secrets left us feeling completely safe at all times during our stay. Some amenities were unavailable due to government mandated Covid restrictions, but we didn’t feel like we missed out on anything. We’d like to specifically thank several staff who made for an especially memorable stay. Our concierge Claudio helped us schedule transportation, activities, Covid testing, and other general requests with ease, even replying to WhatsApp messages on his day off. In the Market Cafe, Alberto provided us with excellent food service several times. Our hostess Consuelo treated us like family, ensuring we always had the best seat in the house. Orlando took wonderful care of us at poolside dinner buffets. At the relaxation pool and beachside service, Grisell provided us what might be the friendliest and most efficient service we’ve ever experienced. Oscar in activities obviously has a natural gift for making every guest feel like an old friend. Also in activities, Oliver went the extra mile to include more guests on our stand up paddleboard adventure, taking an impossible-to-steer finless paddleboard for himself out on the open ocean. To these employees in particular and all other Secrets Akumal staff, we can't thank you enough. Stay safe... we look forward to seeing all of our new friends again sometime very soon! Read less