Sugar Beach, A Viceroy Resort

St Lucia, Caribbean

Hotel rating
Trip advisor rating: 4.5 Based on 1738 reviews

The hotel

This world-class beachfront resort with stylish accommodation is nestled within a UNESCO World Heritage Site among more than 100 acres of picturesque, landscaped rainforest leading down to two white sand beaches between the majestic twin peak Piton mountains. The marine protected bay with gentle shallow water (perfect for small children) offers incredible snorkelling as the waters of Sugar Beach are part of the National Marine Reserve. The dining is celebrated and naturally there's beach waiter service for snacks and drinks. The new Beachfront Collection of Residences at Sugar Beach bring a new level of luxury to St Lucia, or opt for a Beach Bungalow, just steps from the water's edge on the white sands of Sugar Beach and sleeping two adults. All accommodations boast classic colonial style complimented by contemporary touches with a relaxed vibe, private plunge pool, butler service and unsurpassed views. From Luxury Villas sleeping two adults, up to the two bedroom Grand Luxury villas for extended families, these accommodations are simply breath taking.

Amenities

  • Bar
  • Spa
  • Babysitting service
  • Windsurfing
  • Scuba Diving
  • Tennis
  • Volley Ball
  • Restaurant
  • Hobie Cats
  • Kayaking
  • Snorkelling
  • Wedding

Where is it

Between the famous Pitons, 10 minutes to Soufriére, 1 hour 30 minutes to Castries. Transfer time from airport: 45 minutes.

Hotel information

96 rooms, villas, cottages and luxury beachfront bungalows are scattered in 'hamlets'. All with butler service, balcony/terrace with plunge pool, air-conditioning, ceiling fan, complimentary WiFi, TV and film channels, tea/coffee maker, safe, bathrobes, hairdryer and umbrella. All rooms receive complimentary stocked mini-bar with water, beers and soda. All other items carry a charge. Sugar Mill Luxury Rooms have large bathroom with coral stone detailing and signature amenities, plunge pool, private patio and walled garden, with a 4-poster bed, sleeping maximum 2 adults.

All Inclusive option: includes all meals and snacks, all drinks by the glass (house brands, excluding bottled water). Some dishes carry a supplement on the dinner menu in The Great Room Restaurant. All activities and entertainment above unless otherwise stated.

Breakfast option: available at a supplement.

Half Board option: available at a supplement. Breakfast (at The Terrace only) and dinner (at Bayside or Great Room only), no drinks are included. 

Lunch and Dinner option: available at a supplement.

Superior Sugar Mill Luxury Rooms are located close to the heart of Sugar Beach with views of the resort's lush gardens and palm lawn. Each one has a 4-poster bed, plunge pool in a walled private garden and boasts a private roof terrace — most with ocean and Gros Piton views, sleeping maximum 2 adults.

Luxury Cottage are located amongst the lush vegetation and gardens, and have private terrace and plunge pool, and large bathroom with oversized walk-in shower, sleeping maximum 2 adults.

Luxury Villas are located within the gardens of the resort, and have large bathroom with Victorian-style claw foot bath and oversized walk-in shower, private patio with plunge pool, and 4-poster bed, sleeping maximum 2 adults.

Superior Luxury Cottages are the same as Luxury Cottages but with the addition of a separate living room with sofa bed, and bathroom with Victorian-style claw foot bath and oversized walk-in shower. Sleeping maximum 3 adults or 2 adults and 2 children.

Superior Luxury Villas have separate living room, bathroom with Victorian-style claw foot bath and oversized walk-in shower, private patio with plunge pool, sleeping maximum 3 adults or 2 adults and 2 children.

Grand Luxury Villas have separate living room, walk-in closet/dressing room, bathroom with Victorian-style claw foot bath and oversized walk-in shower, private patio with large plunge pool, 4-poster bed and queen-size sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Grand Luxury Villa Ocean View are the same as Grand Luxury Villas, but with unobstructed ocean views, sleeping maximum 3 adults or 2 adults and 2 children.

2-Bedroom Beachfront Bungalow are the same as Luxury Beachfront Bungalows, but with additional bedroom, sleeping maximum 3 adults or 2 adults and 2 children.

2-Bedroom Grand Luxury Villas have two master bedrooms with 4-poster beds, two walk-in closets/dressing rooms, two bathrooms with Victorian-style claw foot bathtub and oversized walk-in shower, two large plunge pools and private patios, and two enclosed living rooms with pull-out sofa beds, sleeping maximum 6 adults or 4 adults and 4 children.

2-Bedroom Superior Luxury Cottages have master bedroom with 4-poster bed, and second bedroom with additional bed, large bathroom with coral stone detailing and walk-in shower, private patio with walled garden and infinity-edge pool, sleeping maximum 6 adults or 4 adults and 4 children.

Luxury Beachfront Bungalow have walk-in closet/dressing room, large bathroom with walk-in shower and free-standing bathtub, private courtyard with outdoor shower and Jacuzzi, and private thatched shade area with sun loungers and table and chairs, sleeping maximum 2 adults.

The Residences

Featuring personalised butler service, and each with a private infinity-edge pool, The Residences are the ultimate in private luxury. When staying in The Residence, you can also expect views of the Caribbean Sea and Pitons, full kitchen, turndown service, separate living room, Nespresso™ machines, ROIL and Natura Bisse bath amenities, and soaking tub in the master bedroom.

1-Bedroom Residence is split into two categories - beachfront and ocean view. The beachfront option has direct access to the white sand beach, and the ocean view has spectacular views of the sparkling sea. With 1 king-size bed, sleeping maximim 2 adults.

2-Bedroom Residence is spread over two storeys. The master bedroom has 1 king-size bed, and the second bedroom has twin beds and a large daybed, sleeping maximum 4 adults or 2 adults and 2 children.

3-Bedroom Residence is split into three categories — beachfront, oceanfront and ocean view. The beachfront option has direct access to the white sand beach, the oceanfront option has uninterrupted views of the ocean, and the ocean view has spectacular views of the sparkling sea. The master bedroom has 1 king-size bed, and the second and third bedrooms have either 1 double bed or twin beds, sleeping maximum 6 adults or 2 adults and 4 children.

4-Bedroom Residence is split into three categories — beachfront, oceanfront and ocean view. The beachfront option has direct access to the white sand beach, the oceanfront option has uninterrupted views of the ocean, and the ocean view has spectacular views of the sparkling sea. The master bedroom has 1 king-size bed, and the second, third and fourth bedrooms have either 1 double bed or twin beds, sleeping maximum 8 adults or 4 adults and 4 children.

2-Bedroom Villa Residence is a single-story villa, with 1 king-size bed in the master bedroom and either 1 king-size bed or 2 double beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

3-Bedroom Villa Residence is a two-storey villa and is split into two categories — beachfront or ocean view. The beachfont option has direct access to the white sand beach, and the ocean view has spectacular views of the sparkling sea. The master bedroom has a private balcony, large master claw-footed tub overlooking the sea and 1 king-size bed. The second bedroom has twin beds, and the third bedroom has 1 queen-size bed, sleeping maximum 5 adults or 2 adults and 3 children.

Beachfront Collection

The all-new Beachfront Collection is an award-winning beachfront residence, offering maximum privacy and comfort. The interior space features floor-to-ceiling sliding glass doors, giving breathtaking 180-degree views out across the Caribbean Sea and the Pitons beyond and merging interior with exterior. As you enter, you are immeditately welcomed to the entrance hall, games rom, living and dining area and kitchen. Other features include outdoor shower, shaded terraces, outdoor kitchen and dining area, sunset yoga deck, Jacuzzi, plunge pool, waterslide and swimming pool, as well as direct, private beach entrance onto the exclusive beach area. 24-hour Butler service is also included.

4-Bedroom Beachfront Collection, with four master bedrooms. Three bedrooms feature 1 king-size bed, and the fourth bedroom has twin beds. Sleeping maximum 8 people.

4 restaurants: The Terrace (serving breakfast), Bayside Bar and Restaurant (open for à la carte lunch and dinner, Tapas menu available 11:30am-6:00pm), The Cane Bar (sushi, sashimi and other Asian-inspired dishes) and Great Room (elegant dinner with International fare). New seasonal Glenconner Beach and Pier Bar (burgers, seafood and cooling drinks, open from 9:30am-5:00pm daily with food service from 12:00-5:00pm). 4 bars including The Bayside Bar open 9:00am-11:00pm serving cocktails, beachside, under the almond trees. Palm Court Lounge (open for afternoon tea and evening drinks) and The Cane Bar, a speciality rum bar serving lighter fare such as sushi, sliders, sashimi, and satay. (The Cane Bar is open to guests 18 years and older). Room service*.

Regular programme of daily activities and evening entertainment.

Swimming pool, fitness centre, The Rainforest Spa* with tree house treatment rooms and a specialist skin clinic. Kids' activities, kids' club for ages 4-12 years (field trips*), pool table and games boards available for older children. Tennis and volleyball. Water sports including Hobie Cats, windsurfing, kayaks and snorkelling. Scuba-diving* with resort course available*. Glenconner Beach jetty is open from 9:30am-5:00pm daily for resident guests 15 years and older.

Hotel shuttle around the resort. Butler service. Laundry/dry-cleaning service*. Babysitting*. Beauty salon*. Gift shop.

*Denotes local charge.

Trip advisor rating: 4.5 Based on 1738 reviews

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
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Traveller rating

  • Excellent (1307)
  • Very good (266)
  • Average (98)
  • Poor (40)
  • Terrible (27)
Image of the Tripadvisor rating A beautiful picturesque place to visit.

Feb 17, 2019 Trek58273016180 Parkland, Florida

Good food (a bit pricey) Very nice, helpful people Pristine facilities Spectacular view Beautiful villa Great service Relaxing setting Romantic getaway Family friendly Privacy for adults on adult beach when desired
Image of the Tripadvisor rating Beautiful location, hotel doesn't quite match up to the grandeur of the setting

Feb 17, 2019 nin0807 New York City, New York

We had a great stay at Sugar Beach but the hotel does not excel at the little things. It goes without saying that the setting is picture perfect - great beach, watersports, convenient snorkeling, etc. The rooms are lovely though if you get stuck in the hinterlands like we did, it will impact your stay. The food is decent to good with prices that… Read more
We had a great stay at Sugar Beach but the hotel does not excel at the little things. It goes without saying that the setting is picture perfect - great beach, watersports, convenient snorkeling, etc. The rooms are lovely though if you get stuck in the hinterlands like we did, it will impact your stay. The food is decent to good with prices that don't quite match the quality but that is to be expected in the Caribbean. Just do NOT order the $34 CUP of fried rice at the Cane Bar. That was one of the most laughably overpriced things we've ordered anywhere in a long time. It was about $3 worth of food. The $29 bland, mostly devoid of cheese quesadilla at the smaller beach was a close second. Otherwise, the food was fine and breakfast was excellent. Where the hotel seems to struggle is around attention to detail. This is one of the first resorts we've visited in ages where we did not receive an email, call or questionnaire from the Concierge in advance of our stay confirming airport transfers, asking us about particular requests, excursions, spa reservations, etc. This is also the first high end Caribbean resort we've visited in years where the hotel does not provide a dedicated room or area for guests to change upon arriving at the hotel if the room is not ready. It's totally fine for the room to not be ready but most guests are arriving from hours-long journeys. We were wearing our cold weather clothing and were literally told to go eat at the Bayside restaurant and they would come find us when the room was available. What if we didn't want to eat? What if we just wanted to hang out by the beach? What if we didn't want to wear sweaters and jeans and jackets? We were left in the hotel lobby to literally rifle through open suitcases and underwear and whatever to find clothes to change into. Apparently this is standard operating procedure because when I expressed displeasure with the total lack of privacy while I looked for a bathing suit at the bottom of my daughter's bag, the staff looked at me like I had 3 heads. I've never visited a similar category resort where water was not made available on the beach .We're used to sitting down to bucket of ice and bottled water. This is particularly glaring at Sugar Beach if your room is in the 800s and going back to your villa for a beverage is a 30 minute excursion. It seems a lot of people brought water down with them. We figured that out on Day 3. The location of your room or villa will make or break your vacation. We had a room at the highest point of the resort. No, it doesn't afford you a better view. It results in an ice cold, unusable plunge pool filled with leaves and the need to sit in an enclosed van 10x day to get anywhere. The van thing was very disruptive at first and really broke the mood of feeling like you were at a beach resort. I also think the resort should think more carefully about whether families traveling with children should be that far up. However, the drivers were the best staff on property and they made the "inconvenience" as pleasant as possible. Lots of other examples of the lack of polish like printing a multi-page hotel bill with charges that knowingly don't line up. When questioning the clear misalignment the staff tells you, in a very surly manner, that that's just the way the system works. Huh? If the system doesn't work properly why don't you work on fixing it? We really did have a great time - weather was fantastic, we kayaked, snorkeled, swam,visited the mud baths, waterfalls, etc. and had a lovely stay. We do feel that we drew the short end of the stick as far as villa location and do think the hotel should work on rounding out the rough edges. It's a lovely spot and you will surely enjoy your stay - there's just a little something missing. Read less
Image of the Tripadvisor rating Paradise. I didn't want to leave

Feb 17, 2019 patrickgaley Paris, France

We stayed a week in January 2019. It was my first time in Saint Lucia, and Sugar Beach was beyond anything I could have ever imagined. It is a tropical paradise, with two gorgeous white sand beaches, lush forest and gardens and individual chalets and residences. The staff could not have been more helpful, the food was excellent without exception… Read more
We stayed a week in January 2019. It was my first time in Saint Lucia, and Sugar Beach was beyond anything I could have ever imagined. It is a tropical paradise, with two gorgeous white sand beaches, lush forest and gardens and individual chalets and residences. The staff could not have been more helpful, the food was excellent without exception (lots of local produce and fresh fish alongside all the imports) and we never tired of things to do. Service is laid back. To me that's a good thing but I can see some other reviewers disagree. You must go snorkelling in the marine reserve, as the coral reef is still intact and the fish are incredible. Beware, we are all pretty able and fit: the topography is pretty challenging, and although you can call for a shuttle anytime you wish, the rooms are far away from the main hotel. Just something to bear in mind. It was an unforgettable stay. To all the staff: thank you very much and I hope to be back soon. Read less
Image of the Tripadvisor rating An exceptionally beautiful site

Feb 16, 2019 Adventure27331510804 Grosse Ile, Michigan

A beautiful 5-star resort located between the iconic Pitons. Most villas are located in a jungle-like setting on the side of the mountain. The large sandy beach is uncrowded. There are in-the -water floating rings on which you can relax and enjoy the superb and unique scenery. The water in the bay is calm. Kayaks, catamarans and snorkeling… Read more
A beautiful 5-star resort located between the iconic Pitons. Most villas are located in a jungle-like setting on the side of the mountain. The large sandy beach is uncrowded. There are in-the -water floating rings on which you can relax and enjoy the superb and unique scenery. The water in the bay is calm. Kayaks, catamarans and snorkeling equipment are available. Beach lounges are very comfortable and there are a good number of palapas for those who want to avoid direct sun. There is a very nice, large, uncrowded pool. We have been to many 5-star resorts but this is great resort in an unforgettably beautiful location. Expensive but worth going to at least once in a lifetime (we have stayed here three times). Read less
Image of the Tripadvisor rating I want to go back every day, forever

Feb 15, 2019 867lindseyd

My husband and I went on our honeymoon in Saint Lucia and stayed at Sugar Beach. Everything was amazing, the staff were so nice, the spa is a dream, the beach and views are beautiful and I loved our plunge pool. We got champagne on ice delivered to our plunge pool nearly every afternoon and just enjoyed, relaxed and took in the view. The food was… Read more
My husband and I went on our honeymoon in Saint Lucia and stayed at Sugar Beach. Everything was amazing, the staff were so nice, the spa is a dream, the beach and views are beautiful and I loved our plunge pool. We got champagne on ice delivered to our plunge pool nearly every afternoon and just enjoyed, relaxed and took in the view. The food was also very good and the smoothies at breakfast were so good. Can't wait to go back! Read less