Beaches Turks and Caicos

Turks and Caicos Islands, Caribbean

The hotel

This is a Luxury Included® resort with five unique Villages from the Caribbean and French to the Italian, Seaside and Key West Villages. The magnificent setting of Grace Bay beach makes this the perfect destination to relax and let all your worries slip away. Youngsters can engage in fun activities with the Sesame Street® gang at the Kids' Camp, supervised by Certified Nannies, while the teenagers lounge at Trench Town or dance at Liquid at Beaches Nightclub. The Pirates Island Waterpark with its 9 slides and cool surf simulator offers great fun for the whole family. Adults will love the 24 dining options, the spacious Red Lane® Spa and the array of land and water sports on offer.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Games Room

Where is it

On the beach at Grace Bay. Transfer time from airport: 15 minutes.

Hotel information

758 rooms and suites located in five villages. All rooms have in-room beer and wine (on request), air-conditioning, satellite TV, complimentary WiFi access, telephone, coffee maker, fridge stocked with water and juices, safe, private bath and shower, iron and board and hairdryer. Caribbean Deluxe Rooms are located on the first floor of the Caribbean Village, and have a balcony overlooking the pool or gardens. With 1 king-size bed or 2 double beds, plus a trundle bed, sleeping maximum 4 adults or 2 adults and 2 children.

All Inclusive of: Beaches Resorts are Luxury Included®; from luxury accommodation, fine dining, unlimited premium-brand drinks, transfers, tips and taxes, to a huge range of sports facilities and entertainment — it's all included!

Caribbean and Seaside Village:

Caribbean Premium Walkout Rooms are located on the ground floor in either the East or West Wing of the main building, with patio featuring pool and garden views, and direct walkout access to the resort's gardens. With 1 king-size bed or 2 double beds, plus a double pull-out sofa bed, sleeping maximum 4 adults or 2 adults and 2 children.

Caribbean Honeymoon Premium Walkout Rooms are as above, sleeping maximum 4 adults or 2 adults and 2 children.

Caribbean Honeymoon Grande Luxe Rooms have a balcony overlooking the resort's pool and gardens, with 1 king-size bed or 2 double beds, plus a twin day bed with trundle, sleeping maximum 4 adults or 2 adults and 2 children.

Caribbean Honeymoon Luxury Concierge Suites have either a balcony or patio overlooking the gardens and pool, with 1 king-size bed and trundle bed, sleeping maximum 5 adults or 2 adults and 3 children. These rooms include Beaches Concierge Service.

Seaside One-Bedroom Concierge Suites are located on the ground through second floors of the Salt Cay Villas, with views of the gardens, pool and some with ocean views. With 1 king-size bed plus a twin day bed with trundle in the living area, sleeping maximum 5 adults or 2 adults and 3 children. These rooms include Beaches Concierge Service.

Seaside Honeymoon One-Bedroom Concierge Villa Suites are newly renovated suites located in the Parrot Cay Villas, just steps from the beach, with a freestanding soaking tub in the bathroom, and 1 king-size bed plus trundle bed, sleeping maximum 5 adults or 2 adults and 3 children. These rooms include Beaches Concierge Service.

Seaside Honeymoon Luxury One-Bedroom Concierge Suites are newly renovated suites located in the Seaside Village, on the ground through second floors of the Salt Cay Villas. With bathroom with walk-in shower and roman tub, patio or balcony with ocean, pool and garden views, and 1 king-size bed plus trundle bed, sleeping maximum 5 adults or 2 adults and 3 children. These rooms include Beaches Concierge Service.

Caribbean Penthouse One Bedroom Butler Suites are one-of-a-kind suites, featuring a full living room, formal dining area, full kitchen, bathroom with whirlpool, and 1 king-size bed, 2 queen-size sofa beds, plus a rollaway bed (available on request), sleeping maximum 5 adults or 2 adults and 3 children. These rooms include Beaches Butler Service.

Seaside Two-Bedroom Luxury Butler Villa Suites are close to the beach and pools, and feature two bedrooms, two bathrooms with roman tubs, kitchenette, patio and living area. With 1 king-size bed, 2 double beds, plus double pull-out sofa bed in the living area, sleeping maximum 8 adults or 2 adults and 6 children. These rooms include Beaches Butler Service.

French Village:

French Village Luxury Rooms are located in the French Village with views of the pool and tropical gardens, featuring a French balconette, 1 king-size bed with a trundle bed, or 2 double beds with a single sleeper chair, sleeping maximum 4 adults or 2 adults and 2 children.

French Village Honeymoon Luxury Rooms can be found on the 1st and 2nd floors of the French Village with a French balconette overlooking the gardens and pool, with 1 king-size bed plus day bed with trundle, or 2 double beds and sleeper chair, sleeping maximum 4 adults or 2 adults and 2 children.

French Village Luxury Walkout Rooms are located on the ground floor in the French Village, with patio looking out onto the French Village Riviera pool and direct walkout access to the resort's gardens, with 1 king-size bed plus day bed with trundle, or 2 double beds with single sleeper chair, sleeping maximum 4 adults or 2 adults and 2 children.

French Village One-Bedroom Concierge Suites have separate living area, patio or French balconette, 1 king-size bed and double pull-out sofa bed, or 2 double beds with single sleeper chair, sleeping maximum 5 adults or 2 adults and 5 children. These rooms include Beaches Concierge Service.

French Village Two-Bedroom Concierge Suites are as above but have a second bedroom, sleeping maximum 11 adults or 2 adults and 9 children. These rooms include Beaches Concierge Service.

French Village Three-Bedroom Concierge Suites are as above but with a third bedroom, sleeping maximum 14 adults or 2 adults and 12 children. These rooms include Beaches Concierge Service.

Italian Village:

Italian Concierge Family Suites with Kids Room are located on the first floor in the Italian Village, with a multi-functional game table, bathroom with whirlpool tub and rain shower, 1 king-size bed, 1 sleeper chair and bunk bed with trundle, sleeping maximum 3 adults or 2 adults and 4 children. These rooms include Beaches Concierge Service.

Italian Oceanview Concierge Family Suites with Kids Room are as above but with views of the gardens, pool and ocean, sleeping maximum 3 adults or 2 adults and 4 children. These rooms include Beaches Concierge Service.

Italian Poolside Walkout Concierge Family Suites with Kids Rooms are located on the ground floor, featuring patio with direct walkout access to the gardens, multi-functional game table, bathroom with whirlpool tub and rain shower, 1 king-size bed, twin day bed with trundle and bunk bed with trundle, sleeping maximum 3 adults or 2 adults and 5 children. These rooms include Beaches Concierge Service.

Italian Penthouse Oceanview Concierge Family Suites with Kids Room are located on the highest floors with views of the gardens, pool and ocean, featuring multi-functional game table, bathroom with whirlpool tub and rain shower, 1 king-size bed, 1 sleeper chair and bunk bed with trundle, sleeping maximum 3 adults or 2 adults and 4 children. These rooms include Beaches Concierge Service.

Italian Oceanfront Concierge Family Suites with Kids Room are as above but located directly facing the ocean, sleeping maximum 3 adults and 5 children. These rooms include Beaches Concierge Service.

Italian Oceanfront Penthouse Concierge Family Suites with Kids Room are as above but facing the ocean, on the highest floors offering spectacular views of the Caribben Sea, sleeping maximum 3 adults and 5 children. These rooms include Beaches Concierge Service.

Italian Oceanfront Walkout Concierge Family Suites with Kids Room are as above but located on the ground floor with walkout patio, overlooking the beach and ocean, sleeping maximum 3 adults and 5 children. These rooms include Beaches Concierge Service.

Italian Two-Bedroom Butler Family Suites are located in Italian Village with views of the gardens and pool, featuring living area, multi-functional game table, bathroom with whirlpool tub and rain shower, dining table for up to six people, butler's pantry, 1 king-size bed, 1 sleeper chair, bunk bed with trundle, plus day bed with trundle and sofa bed in the living room, sleeping maximum 10 adults or 2 adults and 8 children. These rooms include Beaches Butler Service.

Italian Oceanview Two-Bedroom Butler Family Suites are as above but overlook the ocean, pool and gardens, sleeping maximum 10 adults or 2 adults and children. These rooms include Beaches Butler Service.

Italian Two-Bedroom Poolside Walkout Butler Family Suites are located on the ground floor with direct walkout access to the gardens from the patio, bathroom with whirlpool tub and rain shower, dining table for up to 6 people, butler's pantry, 1 king-size bed, bunk bed with trundle, plus twin day bed with trundle and sofa bed in the living area, sleeping maximum 11 adults or 2 adults and 9 children. These rooms include Beaches Butler Service.

Italian Oceanview Penthouse Two-Bedroom Butler Family Suites are as above but located on the highest floors overlooking the pool, gardens and ocean, sleeping maximum 10 adults or 2 adults and 8 children. These rooms include Beaches Butler Service.

Italian Beachfront Two-Bedroom Butler Family Suites have views of the beach and ocean, and feature multi-functional game table, bathroom with whirlpool tub and rain shower, living room, dining table for up to 6 people, butler's pantry, 1 king-size bed, bunk bed with trundle, twin day bed with trundle, plus day bed with trundle and sofa bed in the living room, sleeping maximum 12 adults or 2 adults and 10 children. These rooms include Beaches Butler Service.

Italian Beachfront Penthouse Two-Bedroom Imperial Butler Family Suites are located on the highest floors in the Italian Village with panoramic views of the Caribbean Sea, featuring multi-functional game table, bathroom with whirlpool tub and rain shower, living room, dining table for up to 6 people, butler's pantry, 1 king-size bed, bunk bed with trundle, twin day bed with trundle, plus day bed with trundle and sofa bed in the living room, sleeping maximum 12 adults or 2 adults and 10 children. These rooms include Beaches Butler Service.

Italian Beachfront Two-Bedroom Walkout Butler Family Suites are as above but are located on the ground floor with direct walkout access from the patio to the gardens and the beach beyond, sleeping maximum 12 adults or 2 adults and 10 children. These rooms include Beaches Butler Service.

Key West Village:

Key West Luxury Concierge Rooms are located in the Key West Village and feature balcony or patio with garden views, and 1 king-size bed and additional rollaway bed, sleeping maximum 3 adults or 2 adults and 1 child. These rooms include Beaches Concierge Service.

Key West Grande Luxe Concierge Rooms feature balcony or patio with garden views, 1 king-size bed and 1 trundle bed, sleeping maximum 4 adults or 2 adults and 2 children. These rooms include Beaches Concierge Service.

Key West One-Bedroom Concierge Villa Suites feature a master bedroom and separate living area, bathroom with tub and shower combination, dining table, fully equipped kitchen, 1 king-size bed and 1 trundle bed, sleeping maximum 4 adults or 2 adults and 2 children. These rooms include Beaches Concierge Service.

Key West One-Bedroom Concierge Suites feature a master bedroom, fully equipped kitchen, large living room, dining table, large balcony with garden views, and 1 king-size bed and 1 trundle bed, sleeping maximum 4 adults or 2 adults and 2 children (with a rollaway bed). These rooms include Beaches Concierge Service.

Key West Luxury One-Bedroom Concierge Suites features a master bedroom, fully equipped kitchen, large balcony with tropical garden views, 1 king size bed and 1 trundle bed, sleeping maximum 5 adults or 2 adults and 3 children (with a rollawat bed). These rooms include Beaches Concierge Service.

Key West Oceanview One-Bedroom Concierge Suites feature a master bedroom, fully equipped kitchen, large living area, large balcony with ocean views, 1 king-size bed and 1 trundle bed, sleeping maximum 5 adults or 2 adults and 3 children (with a rollaway bed). These rooms include Beaches Concierge Service.

Key West Two-Bedroom Concierge Suites feature two bedrooms, bathroom with tub and shower combination, large living and dining area, fully equipped kitchen, terrace with garden view, 2 king-size beds and 1 trudle bed, sleeping maximum 6 adults or 2 adults and 4 children. These rooms include Beaches Concierge Service.

Key West Two-Storey Two-Bedroom Concierge Suites features two bedrooms, two bathrooms, living and dining room with breakfast nook, fully equipped kitchen, dining table for 4, balcony with garden views, 2 king-size beds and 1 trundle bed, sleeping maximum 6 adults or 2 adults and 4 children. These rooms include Beaches Concierge Service.

Key West Oceanview Two-Story Two-Bedroom Butler Suites are expansive 2 bedroom loft suites located in the the Veranda House. These suites feature living room, dining room with breakfast bar to the kitchen, master bedroom located in a loft with high ceiling, master bathroom with an oversized tub and shower, second bedroom on the main floor with second bathroom, two balconies with ocean views, 2 king-size beds plus trundle bed and pull-out sofa bed, sleeping maximum 7 adults or 2 adults and 5 children. These rooms include Beaches Butler Service.

Key West Three-Bedroom Garden View Butler Villas are expansive and spacious villas. The first floor features a living room, day bed with trundle, dining room, breakfast nook, and the first bedroom complete with en-suite bathroom. On the second floor, there are two bedrooms - one with large bathroom with oversized tub, and the other with en-suite bathroom with shower and tub combination. All three bedrooms have 1 king-size bed, and on the third floor there is either an outdoor relaxation area or sunroom, sleeping maximum 8 adults or 2 adults and 6 children. These rooms include Beaches Butler Service.

Key West Oceanview Three-Bedroom Butler Villas are as above, but boast ocean views. These rooms include Beaches Butler Service.

Key West Four-Bedroom Butler Villa Residence features three floors. The ground floor has a full kitchen, living room and dining room, bedroom and bathroom with a combination tub and shower. The firsy floor features the master bedroom, and master bathroom with over-sized jetted soak tub. The third and fourth bedrooms are also on the first and second floors. The three bathrooms have combination tub and showers, and the three bedrooms boast 1 king-size bed, the fourth has either 1 king-size bed or 1 queen-size bed and a pull-out sleeper sofa in the living area, sleeping maximum 10 adults or 2 adults and 8 children. These rooms include Beaches Butler Service.

Key West Oceanview Four-Bedroom Villa are as the Oceanview Three-Bedroom Butler Villas, but have a fourth bedroom with 1 king-size bed, sleeping maximum 10 adults or 2 adults and 8 children. These rooms include Beaches Butler Service.

Key West Beachfront Four-Bedroom Butler Villa Residence with Private Pool are individual homes situated directly on the beach. Each villa has three floors; the ground floor has a full kitchen, fully furnished living room and dining room, bedroom, and bathroom with a combination tub and shower. The first floor boasts the master bedroom and master bathroom with an over-sized jetted soak tub. The third and fourth bedrooms are also on the first floor. The three bathrooms have a combination tub and shower. The third floor boasts a comfortable sunroom or private patio overlooking the beach and Caribbean Sea. Outside there is a large porch, covered dry area and a private pool. With 2 king-size beds, 2 queen-size beds, plus 2 rollaway beds (available on-request), sleeping maximum 10 adults or 2 adults and 8 children. These rooms include Beaches Butler Service.

Concierge Service inclusions:

• Dedicated Concierge Centre open 7:00am-10:00pm daily to assist with excursions, restaurant reservations, spa bookings and anything else you may need
• Preferred check-in with Champagne upon arrival
• In-room stocked mini-bar with a selection of spirits, beer and wine as well as soft drinks, juices and water
• Use of his and hers bathrobes

Butler Service inclusions:

Providing you with uncompromising attention of a personal butler trained to the highest standards by the elite Guild of Professional English Butlers. Beginning with lemongrass-scented hand towels and welcome cocktails and culinary treats upon arrival, a private resort orientation and a luggage unpacking service you will then be supplied with a personal mobile phone to reach your Butler when needed. Your wish is their command! In addition, butler guests will also have access to all the Club Sandals amenities and weekly activities, plus private car transfers from the airport.

  • Free wedding: minimum stay 3 nights. Government and documentation fees at extra cost. Conditions apply. 

5-Star Global Gourmet™ at Beaches Resorts brings new sights, sounds and tastes to all guests at each meal - of course, all included! 24 dining options: Reflections (International; buffet breakfast, lunch and dinner), Arizona’s (Tex Mex; buffet for lunch and à la carte dinner), The Jerk Shack (Jamaican Jerk BBQ, lunch and dinner), Bombay Club (Indian cuisine), Schooners (à la carte breakfast and à la carte seafood dinner), Sapodilla’s (Continental cuisine, adults only), Kimonos (entertaining Teppanyaki, reservations required), Giuseppe’s (Italian; buffet breakfast, lunch and dinner), Le Petit Château (serving traditional French specialities, adults only), Bobby Dee’s (50s-style diner), Café de Paris (French pâtisserie serving pastries, crepes and sandwiches), Bayside (Continental cuisine; open for breakfast, lunch and dinner), Sky Lounge (Key West and Caribbean fusion; open for breakfast for all ages and dinner for adults 16 years and older), Neptunes (Mediterranean seafood; breakfast, lunch and dinner), Soy (selection of sushi and sashimi specialities), Mario’s Restaurant (Italian à la carte breakfast, lunch and dinner), Barefoot by the Sea (fresh seafood; open for breakfast, lunch and dinner), The Cricketer’s Pub (British pub; open for lunch and dinner), Bella Napoli Pizzeria and Dino’s Pizzeria & Grill (gourmet pizza), Mr Mac (an artisan macaroni & cheese truck), Curls & Swirls (an ice cream and milk shake truck). Kids' Grille self-service offering favourites, such as burgers, hot dogs, sandwiches and ice-cream. 15 bars, including a non-alcoholic kids’ bar. Weekly late night chocolate extravaganza with handmade chocolate delights and martinis.

Daily and nightly entertainment with Sesame Street® parades and games for the youngsters, as well as live shows, cocktail parties, theme nights and beach parties for adults.

10 swimming pools including 1 scuba pool and 4 whirlpools. Pirates Island Waterpark with 9 slides, including the brand new Sky Slide, the highest waterslide in Turks & Caicos, surf simulator and aqua play area. Tennis, volleyball, basketball, shuffleboard, billiards and table tennis. Scuba-diving* (free for certified divers, fee applies to others), snorkelling, windsurfing, kayaks, Hobie Cats, paddleboards and aquatrikes. Red Lane® Spa (treatments*) and Red Lane® Fitness Centre. Kids activities: Kids' Camp with Certified Nannies, Caribbean Adventure with Sesame Street®. PADI Seal Team and Bubblemaker scuba programmes* for children over 8 years old and National Geographic scuba programme* for kids over 10 years old. For teens: Liquid at Beaches Nightclub, a disco for under 21s, and Trench Town teen arcade, a chill-out place.

Complimentary WiFi Internet access in all room categories and public areas. Laundry/dry cleaning service*. SnapShots photo shop*. Gift shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights 1 Jan–31 Mar and 16 Apr–18 Dec.

6 nights 1–15 Apr and 19 Dec–31 Dec.

*Denotes local charge.

Dress code: evening dress code for gentlemen states that smart trousers or jeans, long or short sleeve dress shirts (with or without collar) and dress shoes or sandals must be worn. Shorts, t-shirts, trainers, flip-flops, hats and caps are not permitted in the evening. 

Please note: please ensure you have adequate insurance to take part in adventurous activities.

Please note: Parents/Guardians must take responsibility for confirming that children are competent swimmers and have the capability to take part in the water sports activity.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8906)
  • Very good (2690)
  • Average (920)
  • Poor (428)
  • Terrible (407)
Image of the Tripadvisor rating Excellent Assistance with Rebooking

Jun 2, 2020 VAGirl8567 Fairfax, Virginia

Thank you Beaches for your assistance with rebooking our family vacation to Turks and Caicos. We were scheduled to arrive June 28, 2020 but unfortunately the resort will not be open by then. A Beaches Representative called us, gave us alternative dates for 2021 (as well as 2020) and we are good to go. No issues, very easy, excellent customer… Read more
Thank you Beaches for your assistance with rebooking our family vacation to Turks and Caicos. We were scheduled to arrive June 28, 2020 but unfortunately the resort will not be open by then. A Beaches Representative called us, gave us alternative dates for 2021 (as well as 2020) and we are good to go. No issues, very easy, excellent customer service. We look forward to our vacation next year. Please remember the Representatives have been rescheduling hundreds of reservations, so have patience and be kind - we are all disappointed that we cant go this year, don't take it out on them. Read less
Image of the Tripadvisor rating Poor quality and not worth the price

May 31, 2020 SK--37419

Stayed there 7/27/2019-8/3/2019. They boast about being luxury quality but in all honesty they are just average at best. In their defense, it is really hard to provide true five star quality to thousands of people at the same time but they should not claim to be 5 stars because it truly misrepresents the resort. The rooms were about like a 1970s… Read more
Stayed there 7/27/2019-8/3/2019. They boast about being luxury quality but in all honesty they are just average at best. In their defense, it is really hard to provide true five star quality to thousands of people at the same time but they should not claim to be 5 stars because it truly misrepresents the resort. The rooms were about like a 1970s Holiday Inn--they were in dire need of renovation and very worn and outdated. The food was likewise just meh overall--some places were just OK but none were five star quality. The resort was also very dirty and they often would recycle towels without washing them. If you want better service and clean towels, you have to really pay big bucks for a private butler. The butlers always claim most of the chairs at the beach and pool for their guests leaving only the broken chairs in the worst insect laden places for everyone else. The butlers also book almost all of the available seats on their diving boats and glass bottom boats so the average guest has no chance of using those amenities which are supposed to be included in the price of your trip. What brings me to rate them a one star is their overall customer service. It is truly disappointing the way they treat their customers--way below average for the price you pay to stay there. In summary, just not a good value or experience and I strongly recommend that someone who wants to visit Turks look elsewhere. Read less
Image of the Tripadvisor rating BEWARE : Beaches closed their resort due to COVID and won't refund $8400

May 29, 2020 Burgoyne1919 Brookfield, Connecticut

On March 21st, 2020 we were informed via email that, because of COVID 19, Beaches would be closing their resorts. They informed us NOT to call them and that they would be reaching out to us personally to "reschedule". We had paid in full and I immediately had the suspicion from the tone and wording of the email that they had no intention of… Read more
On March 21st, 2020 we were informed via email that, because of COVID 19, Beaches would be closing their resorts. They informed us NOT to call them and that they would be reaching out to us personally to "reschedule". We had paid in full and I immediately had the suspicion from the tone and wording of the email that they had no intention of refunding us. At any rate, we waited for their phone call, and when a representative called they told us we had missed the deadline to cancel. They gave us 2 options; WE cancel the reservation and lose everything or we reschedule within a year and they would keep our money as a credit. On top of that, if we did reschedule they said they could not guarantee our new dates because of Coronanvirus. This obviously was unacceptable so I asked to speak to a manager. I told the manager I would be more than happy to leave a $400 deposit like we did originally but, given the circumstances of the pandemic, the fact that my wife and I were unemployed, and their uncertainty regarding their re-opening, I was not comfortable or in the position to be out $8400. The manager was rude, arrogant, extremely unprofessional, and worst of all, threatening. I could see I was going nowhere with him so I hung up the phone and neither cancelled or rescheduled. I figured they were trying to lock me into a new reservation so I would be bound by new terms therefore making it impossible to recoup my money. The policy and terms of agreement we had with them STATED NOTHING ABOUT RESORT CLOSURE. They have yet to change their policy online because it would certainly raise a red flag concerning the legitimacy of refusing to refund. Their policy with us only covered CHANGES AND CANCELLATIONS BY THE GUEST. They closed the resort making it impossible to go for our reservation in April. They violated the terms, not us. Anyways...up until the day of our supposed reservation, Beaches called both my cell and my wife's cell at least 5-8 times a day. We refused to reschedule and since have filed a dispute with our credit card company. Currently Beaches has changed their reopen date 3 times; first it was May 4th, then May 15th, and now June 4th. This will more than likely be pushed out again. I encourage you to read other reviews like mine here on Trip Advisor, Consumer Affairs and the likes before booking a reservation with these greedy and unethical crooks. #ShameOnYouBeaches Read less
Image of the Tripadvisor rating Unethical practices during pandemic

May 14, 2020 Ljj7888888888900

Like other families we were supposed to go in March and because of the pandemic had to cancel...well get a credit with a lot of restrictions. Dealing with beaches has been a nightmare during this time. They shut off their phones but messed up our rescheduled dates and never exchanged the plane tickets...so it left me to deal with the airlines… Read more
Like other families we were supposed to go in March and because of the pandemic had to cancel...well get a credit with a lot of restrictions. Dealing with beaches has been a nightmare during this time. They shut off their phones but messed up our rescheduled dates and never exchanged the plane tickets...so it left me to deal with the airlines which was another nightmare. Still have not received refund for flights through beaches. Beware of booking a vacation through beaches/sandals...they don’t care about you or any of their guests or the situation of the world...only money. They will even try to get more money out of you during this time by having to pay the difference in room price for another time. The thousands of dollars you already spent and can’t get back is apparently not enough. Read less
Image of the Tripadvisor rating Agree with unethical practices-Terrible only because of customer service related to pandemic and trustworthiness.

May 12, 2020 Cruiser400930

Awesome resort but very disappointed and surprised with how we were treated in the past couple of weeks I called 40 days prior to travel and was assured that not only would they be open, but "fully operational without restrictions" Then, they later notified me we could not come but only after we had passed the 30 day window to cancel for a full… Read more
Awesome resort but very disappointed and surprised with how we were treated in the past couple of weeks I called 40 days prior to travel and was assured that not only would they be open, but "fully operational without restrictions" Then, they later notified me we could not come but only after we had passed the 30 day window to cancel for a full refund. Keep in mind... we do NOT want to cancel and would love to book another week, we just couldn't find a date they would ALLOW us to rebook to. So, I asked for a refund and they will only refund 50% because I'm within 30 days of travel. Really? They also act like this is perfectly reasonable because "you sir are cancelling the trip, not us". I've read their responses to other customers in the same situation and it looks good on paper but doesn't work for families. Hard enough to find a week to reschedule, but they basically only allow to rebook during hurricane season or a year from now when kids school schedules are still very much up in the air. Sandals/Beaches....what you are doing is unethical and I will be very sad not to return yearly, but there are other resorts with integrity that I will be happy to enjoy in the future. Check out the Better Business Bureau website. Notice Sandals corp has an F rating because of non-response to so many complaints. Read less