Alexandra Resort

Providenciales, Turks and Caicos Islands

Virgin rating

Studio
Garden Studio Kitchenette
Studio Balcony
Studio bathroom
Ocean Studio
1 Bedroom Garden View Suite
2 Bedroom Ocean View Suite
2 Bedroom Ocean View Suite
1 Bedroom Oceanview
Penthouse bedroom
Penthouse dining room
Penthouse living room
1 Bedroom Garden View Suite
Penthouse second bedroom
Studio
Garden Studio Kitchenette
Studio Balcony
Studio bathroom
Ocean Studio
1 Bedroom Garden View Suite
2 Bedroom Ocean View Suite
2 Bedroom Ocean View Suite
1 Bedroom Oceanview
Penthouse bedroom
Penthouse dining room
Penthouse living room
1 Bedroom Garden View Suite
Penthouse second bedroom

The hotel

Located on a long stretch of beautiful Grace Bay Beach, the Alexandra Resort is the perfect spot on the sand for all types of traveller. With a generous all-inclusive offering, spacious accommodation and friendly, personal service, you’ll be unwinding in comfort from the moment you step into the resort. The stunning grounds are lined with palm trees and bright tropical flowers, with a large lagoon-style pool that’s perfect for taking a dip and admiring your surroundings. Little ones are catered for with complimentary access to the Kids Club, whilst you relax on the beach, unwind in the spa, or enjoy the complimentary non-motorised water sports that are on offer. Come dinner time, there’s plenty of exciting options to indulge in, whether it’s fresh seafood on the seafront at Fish Deck, or a meal served on a hot stone at Black Rock Grill – and what’s more, you’ll also have access to the dining options at sister resort Blue Haven, with a complimentary shuttle to take you between the two.

Amenities

  • Bicycle Rental
  • Hobie Cats
  • Kayaking
  • Snorkelling
  • Families
  • Bar
  • Restaurant
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located on Grace Bay Beach on Providenciales. Transfer time from airport: approximately 15 minutes.

Hotel information

All studios and suites feature a balcony or terrace, air conditioning and ceiling fans, flat screen TV with US and international channels, laptop-size safe and a kitchenette equipped with a microwave, small refrigerator, sink and small appliances, iron and ironing board. Garden Studios feature views of the pool or garden, bathroom with shower, and 1 king-size bed, sleeping maximum 2 people.


All Inclusive: inclusive of all meals at any of the resort’s restaurants. Unlimited domestic and premium beverages at any of the resort's restaurants, bar and swim up pool bar. All taxes and service charges. In-room fridge stocked with water, soft drinks and beer. 24-hour snack stations. All Inclusive access to sister resort Blue Haven (dinner reservations required) with a complimentary shuttle between the two resorts. Complimentary Kids Club and Fun Pals programme. Complimentary WiFi throughout the resort. Free use of non-motorised water sports including water trampoline, snorkelling, kayaks, sail boats and stand up paddle boards. 24-hour fitness room. All Inclusive does not include room service, retail store purchases, spa treatments or massages, motorised water sports, diving, airport transfers or tours.

Oceanfront Studios feature ocean views, facing Grace Bay. With a shower in the bathroom, and 1 king-size bed sleeping maximum 2 people.

Deluxe Oceanfront Studios with views over Grace Bay. Feature a balcony or terrace and have 1 king-size bed, a kitchenette with small refrigerator and microwave and a bathroom with a shower. Sleeps a maximum of 2 adults.

One Bedroom Garden Suites feature garden or pool views, as well as a master bedroom with 1 king or 1 queen-size bed, flat screen TV and full en-suite bathroom with separate tub and shower. The living room comes with a queen sleeper sofa, ½ bathroom and a second flat screen TV. Sleeping maximum 4 people.

One Bedroom Oceanfront Suites feature ocean views facing Grace Bay, as well as a master bedroom with 1 king-size bed, flat screen TV and a full en-suite bathroom with tub and shower. The living room comes with a queen sleeper sofa and a second flat screen TV. Sleeping maximum 4 people.

Deluxe One Bedroom Oceanfront Suites are renovated rooms in the Chelsea building with direct ocean views of Grace Bay from the balcony or terrace. The master bedroom has 1 king-size bed, flat-screen TV and full en-suite bathroom with a shower. This room also features a separate living area with a queen sleeper sofa. Sleeps a maximum of 4 people. 

Two Bedroom Oceanview Suites feature balconies with partial ocean views, and views of the pool and gardens. The master bedroom comes with a king or queen-size bed, flat screen TV and a full en-suite bathroom with separate tub and shower. The second bedroom offers a king or a queen bed, flat screen TV and a full bathroom with separate tub and shower. The living room features a queen sleeper sofa, ½ bathroom and a flat screen TV. Sleeping maximum 6 people.

Two Bedroom Oceanfront Suites feature balconies or terraces with direct ocean views facing Grace Bay. The master bedroom comes with a king bed, flat screen TV and a full en-suite bathroom with tub and shower. The second bedroom offers 2 twin beds that can be converted to a king bed, flat screen TV and a bathroom with tub and shower. The living room features a queen sleeper sofa, ½ bathroom and a flat screen TV. Sleeping maximum 6 people.

Deluxe Two Bedroom Oceanfront Suites are renovated rooms in the Chelsea building with direct ocean views of Grace Bay from the balcony or terrace. The master bedroom comes with a king-size bed, flat-screen TV and a full en-suite bathroom with shower. The second bedroom offers 2 double beds and a bathroom with shower. The suite also features a separate living area with a queen-sized sleeper sofa and a small bathroom. Sleeps a maximum of 6 people. 

Four Bedroom Oceanfront Penthouse Suites have expansive views over Grace Bay. There are two master bedrooms, each with a king-size bed, flat screen TV and full en-suite bathroom with separate tub and shower. Two additional bedrooms each offering two twin beds that can be converted to king beds, flat screen TV and a bathroom with shower only. One large living room featuring 2 queen sleeper sofas, ½ bathroom and a flat screen TV. Sleeping maximum 12 people.

Black Rock Grill (al fresco a la carte evening dining), Asú (casual buffet restaurant by the pool with indoor and outdoor seaing), Fish Deck (beachfront dining with a variety of fresh seafood and a la carte options), Dragon Orchid Sushi (a la carte serving sushi and Asian small plates, open for dinner), Food Truck Stop (consisting of 3 food trucks, offering cocktails and blended drinks. Tacos and Ceviche, and BBQ fare). Rumba Beach Bar, Swim-Up Pool Bar, and Coconut Bar. Use of restaurants and bars at sister resort, Blue Haven.

Large lagoon-style swimming pool. All Inclusive water sports activities, including stand up paddle boarding, kayaking, hobie cats, and use of snorkel gear. Additional activities (including sailing lessons and boat rides) are available at an additional cost. Provo Golf Club* located a 10-minute drive from the resort. Shopping boutique. The Elevate Spa* (treatments including massages, facials, body treatments and nail services). Caicos Dream Tours*. Kids club. Exercise room.

Complimentary WiFi throughout the resort. Complimentary shuttle to and from sister resort Blue Haven. 24-hour front desk.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2193)
  • Very good (953)
  • Average (296)
  • Poor (148)
  • Terrible (129)
Image of the Tripadvisor rating A fantastic All-Inclusive Resort for families!

Apr 30, 2024 SD395 Brussels

I had an exceptional experience with my family at the Alexandra Resort. The facilities and are well maintained. There is sufficient variety in the restaurant selections to satisfy picky eaters and there is generally something always open. The pool is very nice and the beach is, of course, amazing. Overall, a great selection for a relaxing… Read more
I had an exceptional experience with my family at the Alexandra Resort. The facilities and are well maintained. There is sufficient variety in the restaurant selections to satisfy picky eaters and there is generally something always open. The pool is very nice and the beach is, of course, amazing. Overall, a great selection for a relaxing Caribbean vacation. But the thing that really sets these type of places apart is the people. We had a last-minute hiccup with our plans and the manager Adrian was just amazing. He told me before my arrival “not to worry, I’ll handle everything”…and that’s exactly what he did. I was truly impressed and grateful. So many on the staff were exceptional but a few names that stand out are: Judyann, Celine, and Jerry. Thank you to the all for a great stay…would highly recommend. Read less
Image of the Tripadvisor rating What a tragedy

Apr 30, 2024 DrMAJones San Francisco, California

Overall there is a lot of disorganisation at this hotel. When I checked in to what should have been a 2 bedroom/2 bathroom oceanfront room, I was sent to a one bedroom and offered a $200 spa credit. My roommate arrived after me and they expected her to sleep on the sofa or a cot in the living room. After complaining, they agreed to move her to… Read more
Overall there is a lot of disorganisation at this hotel. When I checked in to what should have been a 2 bedroom/2 bathroom oceanfront room, I was sent to a one bedroom and offered a $200 spa credit. My roommate arrived after me and they expected her to sleep on the sofa or a cot in the living room. After complaining, they agreed to move her to another room on the other side of the resort before finally agreeing at dinner to put us in the 2 bed/2 bath which we paid for. We paid more than $7,000 for 4 nights and this is inexcusable. We were there to celebrate a special occasion and they were rude and not accommodating for a dinner booked way in advance for 16 people. The host had a confirmation for the dinner that all guests would sit together and I’ve never experienced such rude behavior from the manager of a restaurant that basically said too bad and placed us at separate tables. They couldn’t get the orders right and the person sitting next to me never received his meal. This meant that the family had to book an off site restaurant for the following night so that we could celebrate and sit at the same table. This is a ridiculous expense when you are paying for an all inclusive holiday. To compensate guests, they offered a $50 gift certificate (per room) to the gift shop that no one could actually use. We went as a group and weren’t surprised that there was no way that the resort would honor this. Honestly the T-shirts cost more than $50 so we would have been helping them out because I never actually saw anyone shop there anyway. It’s next to the cafeteria and only open random hours. Priscilla made a lot of empty promises and they should compensate the family that planned and were ultimately let down. This is just not a great resort. The spa - a generous description of an office space with one worker has less to offer than an airport “spa.” There’s no sauna, jacuzzi or spa amenities. They didn’t have hot stones for the advertised hot stone massage and couldn’t even do a manicure or pedicure. For this you would need to take a shuttle to their sister property. They advertise a large spa menu in every elevator but don’t offer the advertised services. There aren’t a lot of food options and the best food is served from a food truck. I’ve never eaten at a food truck at an all inclusive and it might have been ok if they had good food at the restaurants. There are just a lot of little things that were off. There is one pool which is ok but the overall experience was underwhelming. There aren’t food options and you can only book a reservation at a specialty restaurant the day that you would like to attend. I could not find the restaurants because they have the same restaurant operating as two restaurants (Fish Deck and Sushi restaurant) both in the same place with a limited number of tables. The quality of the food was also not the best and the best meal I had was on a plastic tray on the beach. We were able to still have a great time because of the occasion and people coming from all over the US to celebrate. The beach was nice but it would have been better if they cleared all the seaweed and debris as is customary. They should offer a refund to the host family because the Alexandra made it impossible to follow the planned itinerary. The hiccups were almost comical - it’s like there is no one actually in charge and everything is siloed. Read less
Image of the Tripadvisor rating Amazing

Apr 29, 2024 Tieasha G

This resort was one to remember. A big thanks to all the staff especially to entertainment, Kimron,Romain, razor,barbi and dj ding. The beach was like none I've ever seen and the food was on point every time we eat. I just loved it all..........
Image of the Tripadvisor rating Love it here

Apr 29, 2024 LATOYA C

The service was amazing. Everyone went over and beyond to ensure we had an amazing time.special shout out to kimron, letis, razor, Dj ding, barbi and the kids club agent. A sure return
Image of the Tripadvisor rating Go somewhere else

Apr 29, 2024 Ctaranti New York City, New York

Horrible I can’t believe this is number 1. Makes me think trip advisor is very unreliable. Small resort with terrible staff. Dirty pool, never even swam in it. Nothing to do because all restaurants and bars close early except deck music/DJ. Woman outside at jerk chicken was the only highlight here. Kids waited an hour for food. No system to give… Read more
Horrible I can’t believe this is number 1. Makes me think trip advisor is very unreliable. Small resort with terrible staff. Dirty pool, never even swam in it. Nothing to do because all restaurants and bars close early except deck music/DJ. Woman outside at jerk chicken was the only highlight here. Kids waited an hour for food. No system to give ppl lunch. Would never ever recommend this “resort” more like a motel on the beach. Beaches are pristine and that’s all. Read less