Maya Ubud Resort & Spa

Ubud, Indonesia

The hotel

This elegant resort and spa is set in a quiet mountainous area, set high above two river valleys and surrounded by rice fields. The service here at Maya Ubud Resort & Spa is exceptional, with gracious staff and guides on hand to make your stay extra special. The spa is something special as well, with double treatment pavilions allowing couples to be together, and riverside treatment rooms located next to the rushing water!

Amenities

  • Bicycle Rental
  • Tennis
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

Within walking distance of the vibrant artistic centre of Ubud. Transfer time from Denpasar Airport: 1 hour 15 minutes.

Hotel information

108 suites and villas. All with air-conditioning, satellite TV, complimentary WiFi, tea/coffee-making facilities, mini-bar*, telephone, safe and hairdryer. Impressive Forest Suites are located in 3-storey buildings and have a balcony facing the Petanu River Valley or the rice terraces of Peliatan. Rooms either have 1 king-size bed or 2 single beds, sleeping maximum 3 adults or 2 adults and 2 children (rollaway bed can be arranged in addition to the existing sofa bed for up to 2 additional persons per room).

Half Board/Full Board options: based on set menu of the day (three courses, drinks are not included). The lunch/dinner can be taken in any of the restaurants in the hotel, namely Mayasari Restaurant, River Café, and Tree Bar.

Heavenly Jacuzzi Villas have a terrace with outdoor Jacuzzi and surrounded by vibrant tropical gardens  with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (rollaway bed can be arranged in addition to the existing sofa bed for up to 2 additional persons per room). All villas have en-suite bathroom with bath tub with overhead shower and hand shower, vanity unit, toilet and WiFi access.

Heavenly Pool Villas have a terrace, private plunge pool and outdoor shower, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (rollaway bed can be arranged in addition to the existing sofa bed for up to 2 additional persons per room).

Why is this a Virgin Holidays Favourite?

Beautiful resort set among jungles and rice paddies

Close to Ubud town

Luxurious Villa accommodation available

Exclusive Virgin Holidays benefits:

  • 20% discount on all spa treatments
  • 10% discount on food (excluding beverages)
  • Private escorted forest trail (30-45 minute tour)
  • Virgin Holidays guests staying 3 nights or more receive a complimentary upgrade from a Superior Room to a Superior Garden Villa.

2 restaurants; Mayasari Restaurant (buffet breakfast, à la carte International and classical cuisine), River Café (informal poolside dining alongside the banks of Petanu River). Tree Bar (selection of Indonesian and International cuisine) for lunch and dinner. Complimentary daily afternoon tea (4:00pm-5:00pm).2 infinity swimming pools including a kids pool. Spa at Maya*. Fitness centre and Yoga Pavilion (yoga classes*). Floodlit tennis court. Mountain bikes*. Cooking classes*. Complimentary Internet access in the library and all rooms and villas. Village trekking and forest trails*.

* Denotes local charge.


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2149)
  • Very good (428)
  • Average (117)
  • Poor (23)
  • Terrible (12)
Image of the Tripadvisor rating Newly Renovated Presidential Villa

Jan 26, 2022 kensugijanto Surabaya, Indonesia

The newly renovated Presidential Villa is so amazing! We love the PV, especially my dad. He says it has a great design and is very comfortable. I'm so glad that he loves it because we're going to celebrate his 60th birthday here! I had everything planned and the best part is Maya Ubud's staffs are so kind and helpful from the beginning until the… Read more
The newly renovated Presidential Villa is so amazing! We love the PV, especially my dad. He says it has a great design and is very comfortable. I'm so glad that he loves it because we're going to celebrate his 60th birthday here! I had everything planned and the best part is Maya Ubud's staffs are so kind and helpful from the beginning until the end. They help me set up the dining area in the PV and we turned the place into something simple yet amazing, just like I imagined it.. I can proudly say that the surprise event was a total success. Thank you so much Maya Ubud's team, you guys are the best! 10/10 will return to Maya Ubud again in the future.. Read less
Image of the Tripadvisor rating Well maintain Hotel with excellent services

Jan 19, 2022 VJS19 Jakarta, Indonesia

We had a great stay at Maya Ubud, the hotel well maintained and great hospitality service from the staff. It would be nice to have more varieties of food for breakfast. And pay extra attention for housekeeping when we requested to cover with extra curtain for clear window between room and bathroom, we have to called twice, it takes over 3 hours… Read more
We had a great stay at Maya Ubud, the hotel well maintained and great hospitality service from the staff. It would be nice to have more varieties of food for breakfast. And pay extra attention for housekeeping when we requested to cover with extra curtain for clear window between room and bathroom, we have to called twice, it takes over 3 hours to put the curtain to cover the window (the wood blind still can see inside the bathroom). However, we would come back here at Maya Ubud for our next trip. Read less
Image of the Tripadvisor rating Great but not Excellent!

Dec 24, 2021 ashtridity Jakarta, Indonesia

A very beautiful premise, surrounded by lush trees and amazing river. However, it can be seen that the property is aging and the staff are mostly seniors. Not the kind of service you can expect in a 5-star hotel, by all means they staff are friendly and hospitable but nothing special in particular. The room itself is spacious and clean, but the… Read more
A very beautiful premise, surrounded by lush trees and amazing river. However, it can be seen that the property is aging and the staff are mostly seniors. Not the kind of service you can expect in a 5-star hotel, by all means they staff are friendly and hospitable but nothing special in particular. The room itself is spacious and clean, but the pillows can be improved. They're lacking in volume - all pillows are very soft ,that I didn't manage to get a good night sleep. The walls are somewhat thin, I can hear activities in the next room. All in all, I was amazed by the 2 swimming pool, the river view and jungle view. Made me feel like transported into another world. Thumbs up for the complimentary services such as yoga, pilates, rice paddy walk and afternoon tea. Read less
Image of the Tripadvisor rating Manage your expectation

Dec 14, 2021 Connector49536878937 Jakarta, Indonesia

When we booked this hotel, we had expectations of a 5 star hotel in terms of quality of service and facilities. When we checked in and had a short tour, boy we were surprised. Only 1 restaurant is opened for bfast with poor protocol (the guests were serving themselves food from the buffet area without wearing masks and the staff were just… Read more
When we booked this hotel, we had expectations of a 5 star hotel in terms of quality of service and facilities. When we checked in and had a short tour, boy we were surprised. Only 1 restaurant is opened for bfast with poor protocol (the guests were serving themselves food from the buffet area without wearing masks and the staff were just standing there not saying or doing anything). Usually during the pandemic situations, 5 star hotels would ask the guests to order food from the menu for health and safety. The bar didn’t really have much variety of snacks or nibbles to accompany our afternoon drinks. My mojito was delicious though. The staff were very friendly too. Our room was beautiful.. I expected a bigger size villa for a 2 bedroom unit.. but it was still nice. We have our own private swimming pool and jacuzzi which the kids enjoyed. The view was beautiful lush green of the forest. In the morning we’d have some suprise visit from the monkeys (make sure you don’t leave anything outside at night if you still want to see them the next day). Housekeeping was another story though, it was not done cleanly and thoroughly. The toilets were still dirty and smelly, the water taps still had stains on them, the dirty drinking glasses were not cleared out, the cloth and mop they used to clean the room was smelly so after they left there was a lingering stale smell that I had to open the doors to air the room 😓 the floor was still dirty because when i wiped the wet floor with the white floor mat, it was black There are 2 big swimming pools in the complex.. we only used 1 because the other one which is near the river is closed (such a pity, it would have been so nice to swim there with a beautiful view of the river). The 25m lap pool was nice and clean with a pretty view of the forest. There’s 1 lifeguard on duty but don’t expect to have anyone to serve you for nice drinks or snacks by the pool like in any other 5 star resorts.. there weren’t any. We understand with the pandemic it has been such a challenge to maintain the resort. You may simplify the menu or reduce the number of staff on duty, but NOT the quality of service. This is the hospitality industry afterall. We expected a 5 star service from a 5 star rated resort. We didn’t get that at the end. I hope after the pandemic end, this resort can return to it’s former glory. Such a shame when other resorts still manage to sustain their services, but Maya is losing it. Read less
Image of the Tripadvisor rating Very beautiful hotel

Dec 11, 2021 874alexa Jakarta, Indonesia

Superb service from all the staffs. Room very clean, spacious, very good design, love the view from the balcony. Every parts of this hotel are instagramable : The lobby entrance, Resto sun deck, both swimming pools, all the way from rooms to the riverside pool so awesome, can't stop taking photos. Foods are delicious, superb afternoon tea. So… Read more
Superb service from all the staffs. Room very clean, spacious, very good design, love the view from the balcony. Every parts of this hotel are instagramable : The lobby entrance, Resto sun deck, both swimming pools, all the way from rooms to the riverside pool so awesome, can't stop taking photos. Foods are delicious, superb afternoon tea. So close to main attractions and best restaurant at Ubud. definitely will comeback with the family.. Read less