Islamabad Marriott Hotel

Islamabad, Pakistan

Virgin rating

The hotel

Fantastic location, top of the range facilities and even better service is exactly what you can expect when staying at the Islamabad Marriott Hotel. Set right in the heart of the beautiful, green city of Islamabad, you’re at the foot of the iconic Margalla Hills, and whether you’re here to explore the beautiful scenery or for business purposes, you’re within easy reach of everything you need, including a free shuttle for the airport commute. You’ll be hard pushed to decide where to eat in the evenings, the hotel has 8 dining options ranging from Italian to Japanese to Thai, suitable for even the most fussy of eaters! Why not upgrade to an Executive room for additional benefits including complimentary breakfast in the lounge, a great way to fuel up before experiencing the natural wonders that Pakistan has to offer. 

Amenities

  • Bar
  • Fitness Centre/Gym
  • Free Parking
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located at the foot steps of the famous Margalla Hills. Transfer time from Islamabad International Airport: Approximately 50 mins. 

Hotel information

267 rooms and 19 suites, across 5 floors, all with air-conditioning, in-room safe, coffee/tea making facilities, satellite TV, mini bar*, complimentary WiFi access, iron and ironing board, hair dryer, and bathroom amenities. 

Deluxe Rooms with 1 king-size bed or 2 twin beds, sleeping maximum 3 people.


Executive Rooms with access to the Executive Lounge which includes complimentary continental breakfast, midday snack, afternoon tea, hors d’oeuvres, dessert, and non-alcoholic beverages, as well as complimentary pressing for 2 garments per night. These rooms have 1 king-size bed or 2 twin beds, sleeping maximum 2 people.

Junior Suite with access to the Executive Lounge which includes complimentary continental breakfast, midday snack, afternoon tea, hors d’oeuvres, dessert, and non-alcoholic beverages, as well as complimentary pressing for 2 garments per night. Junior Suites feature a separate living room and bedroom with 1 king-size bed, sleeping maximum 2 people. 

Complimentary airport shuttle service (reservations required). Complimentary on-site parking. 

The Nadia Coffee Shop (buffet breakfast, and a la carte menu for lunch and dinner, with international cuisine). Dynasty (Chinese restaurant, open for lunch and dinner). The Royal Elephant (Thai, open for lunch and dinner). Sakura Japanese Restaurant (featuring a live sushi counter, open for lunch and dinner). Jason’s Steak House (open for dinner). Terrace Café (open throughout the day, serving Lebanese and Mediterranean specialities, drinks and light bites). Lobby Lounge (offering a range of drinks, snacks and light meals). Zigolini (Italian restaurant, open for lunch and dinner). 

Xavier health club (open 24 hours a day, with gym, fitness classes, indoor swimming pool, sauna, steam rooms and whirlpool, as well as a range of spa treatments*). Table tennis. 

Complimentary WiFi access. Concierge. 24-hour room service. Laundry service*.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (235)
  • Very good (225)
  • Average (62)
  • Poor (24)
  • Terrible (38)
Image of the Tripadvisor rating A comfortable stay, but slightly tire rooms and little outdoor space. The staff were pretty incompetent.

May 12, 2024 Alan D

A comfortable stay, even if the rooms were a little tired and there was little outdoor space. The staff were pretty incompetent though. Check in took 40 minutes, far too long for a tired and weary traveller. We requested a non-smoking room, but got smoking rooms that hadn’t been adequately cleaned, smelling heavily of smoke and ash was in… Read more
A comfortable stay, even if the rooms were a little tired and there was little outdoor space. The staff were pretty incompetent though. Check in took 40 minutes, far too long for a tired and weary traveller. We requested a non-smoking room, but got smoking rooms that hadn’t been adequately cleaned, smelling heavily of smoke and ash was in various places. We went down to waste yet more time to get this changed, and even then, one of the rooms (from the smell) had clearly been a smoking room in the recent past. It seems the only difference between smoking and non smoking is whether or not there is an ash tray present at that particular time. The floors seem to be mixed; it’s normal practice to have a floor for smoking and another for non smoking, and this should be implemented in this hotel. The replacement room we were given was a king, which was cheaper than the twin we reserved, but we were not given any refund. I didn’t realise this at the time, but had lost all fight in me - I just wanted to shower and rest. The staff were overly eager to get a tip - it was quite clear that the staff member delivering the luggage wanted one, which he wasn’t going to get since it took him 2 hours to bring it (after we got in the correct rooms and only after a phone call from me) and he didn’t know whose bag belonged to who and which room they should be taken to (we had a party of 3). The 2 hour delay to getting bags delayed my shower, which annoyed me, so no tip. The water came in glass bottles, sealed but otherwise unlabelled. This is all in the aid of saving the planet, which is all very well, but practically it’s just green washing (I would be purchasing water in plastic bottles anyway). After a day of being open, they began to smell quite bad, calling into question the provenance of the water. For goodness sake, for a £200 per night hotel, provide Evian or similar like every other hotel of this level I’ve stayed in. The executive club has to be the worst I’ve ever been in. It’s a tiny room near reception, with hardly any facilities and a very limited selection of food and beverage. I needed to do some printing - just 2 pages - and the staff member made me feel as if he was doing me a favour allowing me to use it, rather than realising that I was paying extra for access (and printing facilities were advertised as being part of the service). The printer itself was a 20 year old laser, b&w low quality. I’d expect something a bit more modern and higher quality, as is common in any decent office (they really don’t cost much to purchase and operate). When checking out, there was a mistake on the bill on the 3rd room (not the same room as we changed at the beginning of the stay due to smoke). We were over charged by 22,000 rupees (the checking staff charged us too much for the room rate) and it took 30 minutes to resolve this. It should just be a case of refunding the original mistaken transaction to my card and then issue another transaction, but apparently this is too easy and instead they wanted to wait until my colleague (whose room was the affected one) to check out several hours later and then issue a partial refund without the card holder being present. Of course, my finance department at work would simply reject this discrepancy and lack of receipt, as the amount on the bill did not correspond to the amount paid. Overall, my experience was 3/5. Marriott, you must do better. Read less
Image of the Tripadvisor rating Change for the worse! Disappointing

May 9, 2024 Nigel R

The Islamabad Marriott hotel recently changed the organization of the executive lounge - for the worse! No real food is offered. Just miserable snacks. I have been staying in this hotel many times each year, over many years. This change is so putting off that I may consider shifting towards other hotels. It is a pity, as staff here are lovely. If… Read more
The Islamabad Marriott hotel recently changed the organization of the executive lounge - for the worse! No real food is offered. Just miserable snacks. I have been staying in this hotel many times each year, over many years. This change is so putting off that I may consider shifting towards other hotels. It is a pity, as staff here are lovely. If only the Islamabad Marriott managers know how Karachi Marriott has a fantastic executive lounge! Karachi Marriott executive lounge has a huge variety of fruits, food (hot and cold, changed everyday). Just wonderful. Islamabad Marriott is being penny-wise- pound foolish. The room rate has gone up considerably for the same accommodation and service. Not good value for money. Very disappointing Read less
Image of the Tripadvisor rating Good Hotel + Great Staff

Apr 17, 2024 Jamescollinschennai

Good hotel and special thanks to Hamza on the front desk who helped me with a taxi booking which I was having problems with. The gym facilities and Sauna / Steam room were much better than other properties I have stayed at. A couple of issues I faced was getting the order i requested from the lady on the egg station I breakfast. My order was… Read more
Good hotel and special thanks to Hamza on the front desk who helped me with a taxi booking which I was having problems with. The gym facilities and Sauna / Steam room were much better than other properties I have stayed at. A couple of issues I faced was getting the order i requested from the lady on the egg station I breakfast. My order was missed 3 times which caused a delay and late checkout wasn't possible despite being a Marriott Member. I will be back. Read less
Image of the Tripadvisor rating Friendly & Great Staff, very accomodating & extremely Pleasant stay

Apr 6, 2024 gulnaz80 Istanbul, Turkiye

Best hotel in Islamabad . Great staff, extremely kind and so accommodating. happy & pleasant. Excellent communications and problem by Haroon from Front desk as he gave us a great upgrade we were very hungry we could not wait for suhoor at 2.35 am , Sajid immediately made us a private order . very happy with our stay and great staff!
Image of the Tripadvisor rating Needs improvement in the customer service department.

Apr 4, 2024 88hassanarif Karachi, Pakistan

Did not live up to the standard it represents. I called from the Karachi airport at 1 PM requesting a car at the Islamabad airport at 3. The hotel acknowledged my reservation and took my flight details, and confirmed that a car would be there. When I reached, there was no car and after waiting for a short while, I called the hotel which said it… Read more
Did not live up to the standard it represents. I called from the Karachi airport at 1 PM requesting a car at the Islamabad airport at 3. The hotel acknowledged my reservation and took my flight details, and confirmed that a car would be there. When I reached, there was no car and after waiting for a short while, I called the hotel which said it had no record of my booking. Naturally, I had to then book a car from the airport. Secondly, they ended up keeping my CNIC at the reception during check-in and called two days later after I had reached Karachi to tell me that it was left with them. Breakfast was nothing special, but room service was decent, and the television had great channel selection. Rooms were nice. Probably won't stay here again, though. Read less