Jen Singapore Orchardgateway

Singapore, Far East

Virgin rating

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out the wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With an excellent choice of facilities and services as well being situated in a lively area, you'll find plenty to get excited about with Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Please note: regarding electronic cigarettes in Singapore. You can not take vaporisers, e-cigarettes, e-pipes, e-cigars, and refills into the country. These items are likely to be confiscated, and you could be fined or sent to prison.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1572)
  • Very good (1042)
  • Average (232)
  • Poor (91)
  • Terrible (54)
Image of the Tripadvisor rating Non Existent Service

Jun 28, 2022 A6938ARjohnp

We did not stay at this hotel. We were booked and prepaid, but our plans were disrupted by COVID. We informed the hotel via email, without the courtesy of a response. We further emailed the hotel to see if we could defer the booking as we re-arranged our travel plans. Again, no response and a week later, still no response. The accommodation? We… Read more
We did not stay at this hotel. We were booked and prepaid, but our plans were disrupted by COVID. We informed the hotel via email, without the courtesy of a response. We further emailed the hotel to see if we could defer the booking as we re-arranged our travel plans. Again, no response and a week later, still no response. The accommodation? We cannot advise. The customer service and common courtesy - it does not exist. There are plenty of other hotels in Singapore! Read less
Image of the Tripadvisor rating Nice hotel and good location

Jun 27, 2022 Myenguyenn18 Ho Chi Minh City, Vietnam

Overall Satisfied: Our family booked 07 rooms for our special occasions and have enjoyed the rooms, gym, and pool. MRT, bus stops are located nearby, so it is very convenient to travel by public transport. Unsatisfied part: 1. Our check-in process took almost an hour and the front desk staff was too slow in the check-in process. Although… Read more
Overall Satisfied: Our family booked 07 rooms for our special occasions and have enjoyed the rooms, gym, and pool. MRT, bus stops are located nearby, so it is very convenient to travel by public transport. Unsatisfied part: 1. Our check-in process took almost an hour and the front desk staff was too slow in the check-in process. Although sometimes I was just wanting to ask a few questions because we are tourists, then I see 3-4 other guests waiting for check-in, but at that time there was only one receptionist and no one else came out to check if there were many customers is waiting or not. As the rest people were in the queue, we have no choice but to wait and this has caused a lot of frustration for us. 2. I don't know if this is "a problem" for the hotel because the grooming of the ladies at the front desk surprised me a lot. They don't even have uniforms, there was a lady has her hair down instead of tying it up. Maybe this is just a difference between national culture or brand culture. Frankly, I have no interest in coming back to Jen for my next trip to Singapore, but this is a good hotel and the room rates are reasonable. Read less
Image of the Tripadvisor rating Great hotel

Jun 20, 2022 621gavb

We stayed at the hotel June 2022. The hotel was clean and tidy and was a great location being on top of the MRT station. Breakfast was great and had a wide selection of food. The rooftop pool was fab but does get busy so recommend getting there before midday.
Image of the Tripadvisor rating Good hotel convenient location

Jun 19, 2022 savinoam Tel Aviv, Israel

The Jen is a good hotel in a very good location. Middle of Orchard road above an MRT station. Room (panorama with club access) was good and spacey. Room facilities were nice. Cleaning time is a bit late, and twice I “interrupted” the cleaning lady around 13:00 and 14:00) Again, too late. The hotel has a lot of families with kids and it can be… Read more
The Jen is a good hotel in a very good location. Middle of Orchard road above an MRT station. Room (panorama with club access) was good and spacey. Room facilities were nice. Cleaning time is a bit late, and twice I “interrupted” the cleaning lady around 13:00 and 14:00) Again, too late. The hotel has a lot of families with kids and it can be noisy sometimes. Club facilities are good, but “food” time is too short. Read less
Image of the Tripadvisor rating Good hotel but let down by its Executives Lounge

Jun 18, 2022 197gabes Singapore, Singapore

Second time staying at this hotel. The first was years back, before COVID redefined travel and staycation. But happy to say that despite the years, it still well maintained and a good place for a family staycation. The place still looks great and welcoming. Love the inclusion of JENO, the robot, to the team as it was fun seeing it in action at… Read more
Second time staying at this hotel. The first was years back, before COVID redefined travel and staycation. But happy to say that despite the years, it still well maintained and a good place for a family staycation. The place still looks great and welcoming. Love the inclusion of JENO, the robot, to the team as it was fun seeing it in action at the lobby. Food at Makan@Jen is still a good place for breakfast with its wide selection. Just find some of the combination strange. Example having Otak-otak but no nasi lemak. Omelette station with no diced pepper or mushrooms. But that is just me picking on the little things. Service staff were fantastic, especially impressed with the front desk and the housekeeping team. Both were great at their job, efficient and super friendly. The whole checkin and out was a breeze and the rooms were well kept and basic amenities refilled each day. The main downside was the club lounge. Unlike other brands or properties, the lounge’s services was rather below par. There was a lack of warm or special feel to it. The lounge manager seems non existence, as he does not mingle or greet the guests. Even during cocktail hours, drinks were self serviced and one is not even sure what was on offer as there were no drink menu. The spread of food was nice with decent section of light snacks. In summary, the hotel is definitely still a good choice for a short break, with it’s proximity to transportation, malls and dining choices. Will most likely return for another stay due to its excellent service team but unlikely to be keen to include the club lounge as part of the stay package. Which was also why rated this stay experience as 4 stars rather than 5. Read less