Jen Singapore Orchardgateway

Singapore, Far East

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as the Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out Hotel Jen's wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the hotel's massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With a range of exclusive Club Lounge benefits as well as MRT, bus and taxi services just outside the hotel lobby, you'll find plenty to get excited about with the Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Please note: regarding electronic cigarettes in Singapore. You can not take vaporisers, e-cigarettes, e-pipes, e-cigars, and refills into the country. These items are likely to be confiscated, and you could be fined or sent to prison.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1549)
  • Very good (1027)
  • Average (231)
  • Poor (87)
  • Terrible (50)
Image of the Tripadvisor rating Great meals

Dec 23, 2021 Lawrence S Singapore, Singapore

This hotel is right smack in the heart of Orchard Road. The room is clean and well designed. The service is warm and friendly. Meals are pretty yummy and portions are adequate. My staycation was over the Christmas period.
Image of the Tripadvisor rating Meant to be a celebration :(

Oct 28, 2021 joannelG5134PY

I was looking forward to a birthday celebration for my 7 year old during the school holiday. Have booked for 2 nights starting 22 Nov after reading great reviews. Unfortunately, I recieved a call on 28 Oct that the hotel stay had to be cancelled due to Stay Home Notice. I was clearly upset as it is only 3 weeks away. The customer service… Read more
I was looking forward to a birthday celebration for my 7 year old during the school holiday. Have booked for 2 nights starting 22 Nov after reading great reviews. Unfortunately, I recieved a call on 28 Oct that the hotel stay had to be cancelled due to Stay Home Notice. I was clearly upset as it is only 3 weeks away. The customer service executive, Nikki could only say that they tried to email me on 8 October but my email bounced. I told her that there could not have been any mistake in my email address as I have had numerous correspondences with the hotel for my daughter's celebration arrangement. I was offered no viable alternatives but to cancel/ refund or to defer my stay till Feb next year which is well past the school holidays. I am appalled by the customer service or no attempt in service recovery and worse of all there was no attempt to try contact me when the email bounced (20days!!!!!) so that I can at least try make alternative arrangements. It is truly disappointing with how this matter could have been better managed. So beware of such treatment if you ever consider booking this hotel. Disappointed JLo Read less
Image of the Tripadvisor rating Wonderful Stay At Jen Orchards gateway

Mar 19, 2021 krishnakumarsgin Singapore, Singapore

We are really fortunate to get Jen Orchards gateway hotel as part of Singapore SHN. Staff was very polite all thru 14days stay. Service was fantastic. Service personnel was very cooperative and helped to get whatever needed to keep the room clean as there is no cleaning services. Food was really fantastic.
Image of the Tripadvisor rating Lovely stay

Feb 13, 2021 Kimchupz Singapore, Singapore

Everything is awesome here, the staff, the food, the location and facilities, is amazing. You can go anywhere from, I mean everywhere, because it's located in downtown and in the famous Orchard Road and also in the top of Somerset MRT station. I recommended that you all should stay in this fantastic hotel Read less
Image of the Tripadvisor rating Served SHN

Feb 4, 2021 HotelReporterSG Singapore, Singapore

I checked out of Hotel Jen Orchard Gateway today and want to thank the staff for all their hard word. Also, I have to say, and this is because we all have different tastes, I didn’t like the food that was offered - so after a few days rather than waste it decided to stop it. The hotel then offered salads and oh my goodness they were amazing! So… Read more
I checked out of Hotel Jen Orchard Gateway today and want to thank the staff for all their hard word. Also, I have to say, and this is because we all have different tastes, I didn’t like the food that was offered - so after a few days rather than waste it decided to stop it. The hotel then offered salads and oh my goodness they were amazing! So if you are in this hotel, and struggling with the food, speak to them and ask for fruit salad for breakfast and salads for lunch/dinner - enjoy! Read less