Jen Singapore Orchardgateway

Singapore, Far East

Virgin rating

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out the wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With an excellent choice of facilities and services as well being situated in a lively area, you'll find plenty to get excited about with Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Please note: regarding electronic cigarettes in Singapore. You can not take vaporisers, e-cigarettes, e-pipes, e-cigars, and refills into the country. These items are likely to be confiscated, and you could be fined or sent to prison.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1719)
  • Very good (1113)
  • Average (277)
  • Poor (110)
  • Terrible (71)
Image of the Tripadvisor rating A memorable stay with Jen Orchard gateway

May 25, 2024 Meander61744362413

The front desk staff Mei Xian was very helpful , pleasant and went out all the way to arrange our rooms close to the lift considering that I was heavily pregnant so I did not have to walk far to the room, had our rooms upgraded . She is a true gem for being such thoughtful. We had a very pleasant day
Image of the Tripadvisor rating Not as good as it was pre Covid

May 16, 2024 Kini68 Christchurch, New Zealand

POOL AREA: Renovations at the pool were very disappointing. Had they advertised that on their website, then I would have chosen to stay elsewhere. I came for the wonderful pool area I enjoyed so much on my last visit for a special birthday. I realise they have to replenish the decking at some point, but it’s hardly relaxing with power saws and… Read more
POOL AREA: Renovations at the pool were very disappointing. Had they advertised that on their website, then I would have chosen to stay elsewhere. I came for the wonderful pool area I enjoyed so much on my last visit for a special birthday. I realise they have to replenish the decking at some point, but it’s hardly relaxing with power saws and hammers going, plus they didn’t stop at night - it was still going at 9.30pm! So you can’t even have a quiet soak after hours and enjoy the city lights. The deck was in very bad need of repair, so I don’t deny it needs doing, just better/more open communication about it on their website would give travellers a choice. CHECKIN: My pre check-in was excellent with a very friendly/smiling/communicative girl, but then the actual person who checked me in barely spoke to me/no smile/no information and only gave me one room card (I had to go back and ask for another as you need one to keep the lights on). SERVICE: I found it a challenge to get concierge assistance. At first the English from one staff member was so poor that she couldn’t understand at all what I was asking. Then I was directed to a self-service machine to do it myself. So there’s no real personal level of service. I did finally locate the concierge who rang up the museum on my behalf, but then handed me the phone to talk to them (which I could have done myself). AMENITIES: There is literally nothing in your room - no plate, wine glass or even a teaspoon (they give you wooden stirrers). When I asked for cutlery, I was given a plastic set. I found that very poor for a hotel of this calibre (I stayed in another Singapore hotel over the weekend (which was cheaper) and it had teaspoons, cups & saucers, mugs, wine glasses, champagne flutes AND free mini bar items). There is an app here where you can order things, but you have to join their Shangri-la club to use that feature. I have only just managed to get off their mailing list from 5 years ago because I was sick of them calling me “Mister” when I am a “Miss”. FOOD & BEVERAGE: There is no longer a bar on Level 10 (there was last time I stayed), so things must have been cut back after Covid. The Hotels.com app said they have 24 hour room service, but food service is closed from 9.30pm-6.30am, so that is false advertising. And although the pool & bar is open until 10/11 there is no food after 9.30pm. Considering how international Singapore is and that flights come in 24/7 then I think this hotel should cater to that. POSITIVES: It’s good to see Jeno (and now Jeni) still there - service robots. And the room housekeeping crew were exceptional. They also sent someone to my room immediately when the TV remote needed replacement batteries. OVERALL: I am finding the rooms bland, the bed hard, and the JEN experience very disappointing for the price (over $500 NZ per night). Read less
Image of the Tripadvisor rating Best hotel in Singapore

May 15, 2024 Karina L Kuala Lumpur, Malaysia

This hotel is located conveniently in the heart of Orchard Road so easy to get to shops, eateries and connecting to the MRT/buses. The infinity pool overlooking the city skyline. Staff were friendly and very courteous. The room was beyond comfortable and was well equipped. Foods & Beverages at this hotel are good quality , setup with good… Read more
This hotel is located conveniently in the heart of Orchard Road so easy to get to shops, eateries and connecting to the MRT/buses. The infinity pool overlooking the city skyline. Staff were friendly and very courteous. The room was beyond comfortable and was well equipped. Foods & Beverages at this hotel are good quality , setup with good ambience, put on an amazing spread, offering one of the best buffet breakfast in Singapore. I was very pleased with my stay. I hope to be back for a longer visit in the future. Read less
Image of the Tripadvisor rating Convenient Location, But Room for Improvement

May 10, 2024 ron r

Our experience at JEN Singapore Orchardgateway by Shangri-La was a mix of convenience and some disappointments. Initially, upon entering the building, we were asked to sign up for something unrelated to our hotel stay, which was confusing. We later found out that the actual hotel starts on level 10, a detail that wasn't made clear to us… Read more
Our experience at JEN Singapore Orchardgateway by Shangri-La was a mix of convenience and some disappointments. Initially, upon entering the building, we were asked to sign up for something unrelated to our hotel stay, which was confusing. We later found out that the actual hotel starts on level 10, a detail that wasn't made clear to us beforehand. Arriving tired after travel at the hotel at 10:30 PM, we were dismayed to learn that room service had already stopped at 8 PM. This seemed unusually early, especially for a hotel catering to international guests who might arrive at all hours. The room's design was modern but impractical in terms of privacy. The bathroom and toilet areas are only minimally separated from the sleeping area, which can be awkward. On a brighter note, the rooftop bar and pool were exceptional. The views from the top are stunning, offering a spacious and inviting area to relax and enjoy the cityscape. Additionally, the hotel's location directly above a railway station made it incredibly convenient to explore the city, enhancing our overall mobility during the stay. Overall, JEN Singapore Orchardgateway by Shangri-La offers great amenities like the rooftop area and excellent location but falls short in service and room design. A solid three-star rating feels right for our mixed experience. Read less
Image of the Tripadvisor rating Jen has wonderful food, drinks and staff

May 7, 2024 Kezzam71

Rooms were good, location is great, pool is exceptional, food drinks were high quality and staff were excellent. In particular, JB at the Tiki Bar and Mavis over breakfast were wonderful. I recommend the hotel, just be aware that Singapore is very hot, although attractions were incredible.