Jen Singapore Orchardgateway

Singapore, Far East

Virgin rating

Superior Room
Makan@Jen Restaurant
Superior Cityview Room
Deluxe Room
Superior Room
Makan@Jen Restaurant
Superior Cityview Room
Deluxe Room

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out the wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With an excellent choice of facilities and services as well being situated in a lively area, you'll find plenty to get excited about with Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Please note: regarding electronic cigarettes in Singapore. You can not take vaporisers, e-cigarettes, e-pipes, e-cigars, and refills into the country. These items are likely to be confiscated, and you could be fined or sent to prison.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1734)
  • Very good (1120)
  • Average (280)
  • Poor (111)
  • Terrible (73)
Image of the Tripadvisor rating It’s not a four star hotel! Overrated

Jul 23, 2024 Benjamin C Manila, Philippines

- the lifts are extremely slow. And I am not exaggerating - the rooms are small and does not speak of a Shangrila branding - nothing in the ref in the room even on a club room! Go use the vending machine outside - club lounge isn’t really appealing - breakfast is served late (7am) and even when I arrived at around 715, the staff was just… Read more
- the lifts are extremely slow. And I am not exaggerating - the rooms are small and does not speak of a Shangrila branding - nothing in the ref in the room even on a club room! Go use the vending machine outside - club lounge isn’t really appealing - breakfast is served late (7am) and even when I arrived at around 715, the staff was just preparing the food at the lounge - nice location - only two restaurants in the hotel - traffic outside is bad - no hot water in the shower in my room. Didn’t complain anymore because I didn’t want to transfer rooms Read less
Image of the Tripadvisor rating The pool and the manic lift to Somerset!

Jul 22, 2024 Passportu Warwick, United Kingdom

Stayed here for 4 days. Was recommended it as being central location. The lift outside the restaurant goes straight down to the Somerset MRT station!!!!! Not sure anyone told us we just saw it in the not far from the ticket barriers for the MRT station - lift to main lobby of our hotel!!! Rooftop pool is big enough to swim in properly and has… Read more
Stayed here for 4 days. Was recommended it as being central location. The lift outside the restaurant goes straight down to the Somerset MRT station!!!!! Not sure anyone told us we just saw it in the not far from the ticket barriers for the MRT station - lift to main lobby of our hotel!!! Rooftop pool is big enough to swim in properly and has two kids areas and an amazing view to Marina Bay Hotel. (It’s a fraction of the price. Good food and drink at a reasonable price for a Singapore hotel! Great place for a base. Rooms simple but really clean. Would highly recommend! It’s not a 5* luxury but has a 6* pool IMHO!! Read less
Image of the Tripadvisor rating Great location but a bit soulless

Jul 22, 2024 Thamesbabe Cornwall, United Kingdom

I booked this hotel on a recommendation from a friend who stayed a few weeks earlier but I think she was seduced by the shopping. I also liked the look of the rooftop pool. Overall a good hotel, however apart from the rooftop bar (no good if it’s raining) there is nowhere to relax with a coffee or a drink. The lounge area looks like an airport.… Read more
I booked this hotel on a recommendation from a friend who stayed a few weeks earlier but I think she was seduced by the shopping. I also liked the look of the rooftop pool. Overall a good hotel, however apart from the rooftop bar (no good if it’s raining) there is nowhere to relax with a coffee or a drink. The lounge area looks like an airport. Restaurant has a big canteen feel but breakfast buffet was fine apart from plates being grabbed away before you finished. Rooms are nice enough. Comfy firm beds. Wi-Fi good. Location is very good, on top of Somerset MRT. More shops and food courts than you can imagine in your wildest dreams. The rooftop pool is lovely. There was some maintenance going on but due to weather or maybe a Sunday this wasn’t happening. Unfortunately it rained for most of our short stay so time by/in the pool was limited. However the time we spent there was great. Pool bar ‘Trippi’ was very pricy but the lady serving was very friendly and helpful. Read less
Image of the Tripadvisor rating Perfect Location

Jul 21, 2024 904claudiap Biggera Waters, Australia

Perfect Location, what a great hotel, we would highly recommend this hotel, great location for shopping and close to everything. The service, our room with the fantastic view over the city and the facilities,pool, club lounge was just amazing. We so enjoyed our stay thank you, will definitely return. Thank you to all the wonderful staff for… Read more
Perfect Location, what a great hotel, we would highly recommend this hotel, great location for shopping and close to everything. The service, our room with the fantastic view over the city and the facilities,pool, club lounge was just amazing. We so enjoyed our stay thank you, will definitely return. Thank you to all the wonderful staff for making our stay so memorable. Read less
Image of the Tripadvisor rating Great location but lacking amenities

Jul 20, 2024 HBK2014 Washington DC, District of Columbia

First, the hotel is in an excellent location for exploring the city. The MRT station is just below the hotel, and you can walk to a lot of places as well. The room itself was clean and quiet. In a way, that's all anyone really asks for. But the room was so tiny, it was difficult to navigate with two people. The elevators were very strange to… Read more
First, the hotel is in an excellent location for exploring the city. The MRT station is just below the hotel, and you can walk to a lot of places as well. The room itself was clean and quiet. In a way, that's all anyone really asks for. But the room was so tiny, it was difficult to navigate with two people. The elevators were very strange to navigate but we got the hang of it. Breakfast was good. If you're looking for a decent fitness area, best to look elsewhere. Like the guest room, the area was so small that any more than two people using it was impossible. Equipment was missing or in less than optimal repair. This is an important amenity for us, so it was hugely disappointing and frustrating. Read less