Hawks Cay

Duck Key, Florida Keys

The hotel

This unique resort delivers outstanding comfort and state-of-the-art amenities. Hawks Cay Resort offers a choice of comfortable accommodation, multiple swimming pools and a saltwater lagoon. There is plenty for children, including a unique tree-house playground with slide and tyre swing, as well as a swimming pool with an amazing pirate ship. There are also dedicated kids' clubs with organised activities to keep the young ones amused for hours! The hotel's commitment to the environment is as strong as ever with a dolphin connection programme and ecology tours, so you can learn all about your stunning surrounds. The Calm Waters Spa, with its sauna, whirlpool and steam bath, is the perfect place to indulge yourself for a few hours; it also boasts an excellent range of beauty treatments to get you in tip-top condition! For more active moments, you can hire a bike or take advantage of the fantastic range of water sports on offer, including snorkelling in gorgeous coral reefs and sailing. There are also glass-bottom boat rides for those who want to peek underwater, but prefer to stay dry! At night, enjoy a cocktail or two in the Rum Bar, before deciding in which award-winning restaurant to eat. Alma is hailed as 'the soul of the Keys' and offers intimate Nuevo Latino dining. Enjoy the Ocean Restaurant offering three meals a day including our famous abundant buffet breakfast. Dine inside or outside overlooking the Resort Pool and Fire Pit. You can even bring your catch along to Angler and Ale for some hook and cook options!

Amenities

  • Bar
  • Spa
  • Families
  • Kids Club
  • Children’s Playground
  • Children's Pool
  • Free Parking
  • Babysitting service
  • Room Service
  • Wheelchair access
  • Fitness Centre/Gym
  • Close to Beach

Where is it

In Duck Key at Mile Marker 61. Driving time from Miami airport: 2 hours 30 minutes.

Hotel information

177 guest rooms and suites on 4 floors with 3 lifts and 250 villas. All with air-conditioning, 37" plasma TV, alarm/clock radio, telephone, complimentary WiFi, safe, fridge, iron and board and hairdryer. Hawks Cay King Rooms have a balcony with views of Duck Key and the resort and 1 king-size bed, sleeping maximum 2 adults.

Hawks Cay Queen Rooms have a balcony and 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Waterview Rooms have a private balcony with full or partial views of the Atlantic Ocean, private lagoon, pool or the Island Waterway with 1 king-size bed, sleeping maximum 2 adults.

2-Bedroom Sunset Village Villas, set over 2 storeys, have views of the resort, a fully equipped kitchen, lounge with dining area, 2 upstairs bedrooms with queen-size bed, 1 family bathroom and 1 ensuite bathroom, sleeping maximum 4 adults or 2 adults and 3 children with a 5th person using a sleeper sofa in the lounge.

Free parking.

5 restaurants including the outdoor Beach Grill with open-flame fish grill and cocktail bar, Ocean (seafood cuisine, open for breakfast, lunch and dinner), Alma (fine dining restaurant, open for dinner), Angler and Ale (overlooking the marina with indoor and outdoor dining) and Rum Bar.

5 swimming pools, including a resort pool, private saltwater lagoon, adult tranquillity pool and family pool, multi-tiered sunbathing area, Jacuzzi, bicycle rental*, fitness centre, The Dolphin Connection™ programme*, water sports* including scuba-diving*, snorkelling*, glass-bottom boat rides*, sailing and boat rental*, sunset cruise*, Wave Runners*, deep-sea fishing* and parasailing*. 8 tennis courts*, volleyball, full-service spa*, sauna, ecology tours*. For children: swimming pool, tree-house playground, organised activities, pirate ship, Coral Cay Activities and Adventure* (5-12 years).

Room service*. Babysitting service*. Complimentary WiFi throughout the resort included within resort fee.

This hotel has a resort fee of $42 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - Guest services - WiFi throughout the resort - Valet/self-parking - Access to the fitness centre - Unlimited access to The Indies Club - On-site shuttle service - Use of chaise lounges - Pool/beach towels. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (143)
  • Very good (54)
  • Average (37)
  • Poor (17)
  • Terrible (19)
Image of the Tripadvisor rating Not quite at the level expected

Mar 22, 2019 FamilyTraveler0121

Since I use Tripadvisor reviews for all my trips, I feel compelled to write my first after I felt many reviews have been written for this property by people with personal stake in it's success. Many of the villas have private owners and I'm guessing they've written the stellar reviews. First of all, I agree with the other real reviews. The service… Read more
Since I use Tripadvisor reviews for all my trips, I feel compelled to write my first after I felt many reviews have been written for this property by people with personal stake in it's success. Many of the villas have private owners and I'm guessing they've written the stellar reviews. First of all, I agree with the other real reviews. The service is lacking and not close to the expectation level for the expense of the property. Good luck getting pool side service without trapping a server to help you and there is no personality from any of them. It seems they all dislike their jobs. There is no housekeeping service. You are lucky to get someone to toss a few towels in the direction of your villa. We stayed 4 nights and had this service once. No one ever came to clean or empty trash, etc. The property is fine but nothing above and beyond any other property with a pool we've stayed at. The pirate ship was too young for our kids (ages 6, 9 and 11) so we really only used the main pool. All the kids club stuff is pretty basic. Don't bother with the Angler and Ale-same food as the pool food and you have to wait 2 hours to eat there. It was a fine vacation but nothing I'd repeat and I wouldn't recommend the property to others unless you have to go to the keys and need a more family friendly place to stay. Read less
Image of the Tripadvisor rating Disappointment!

Mar 22, 2019 TPA33629

Expectations NOT met! Certainly not the resort that is advertised. Cheap beds, sheets, pillows. Every night room got hot. Room and hall smelled musty. Internet worked sporadically. Some interactions with staff surprised me with rudeness or flat-out being unhelpful. Added a day to stay before coming and front desk couldn't seem to figure it out.… Read more
Expectations NOT met! Certainly not the resort that is advertised. Cheap beds, sheets, pillows. Every night room got hot. Room and hall smelled musty. Internet worked sporadically. Some interactions with staff surprised me with rudeness or flat-out being unhelpful. Added a day to stay before coming and front desk couldn't seem to figure it out. Maid service asked 4 times when we were checking out, even though we extended original reservation. Resort had minimal activities, nothing too great. Inefficient reservation system at restaurant. Not something that can be controlled by the resort, but three large groups of sketchy looking people that took over the pool and hot tub. Too expensive and no value. Not coming here again and not recommending to others. Read less
Image of the Tripadvisor rating Splendid Post Hurricane Rebuild

Mar 22, 2019 Relax659216

Experience was excellent. Room was excellently appointed, very friendly/professional employees throughout, enjoyed the bar and pool facilities. We were both highly pleased. The only negatives were: 1) that the place was overrun with small children - which I guess is not to be avoided in March; and 2) if one wants a decent beach, you have to get in… Read more
Experience was excellent. Room was excellently appointed, very friendly/professional employees throughout, enjoyed the bar and pool facilities. We were both highly pleased. The only negatives were: 1) that the place was overrun with small children - which I guess is not to be avoided in March; and 2) if one wants a decent beach, you have to get in your car and drive there. Would definitely go back and recommend to others. Read less
Image of the Tripadvisor rating Villa Update Needed

Mar 19, 2019 61wendyw Saint Louis, Missouri

Just returned from another trip to Hawks Cay. We’ve been several times in the past and this time were very disappointed by our villa. We have always stayed in Harbor Villas and were in one again this year, as requested. Unfortunately, this villa was bare bones and did not seem to have been updated in years. The furniture was well worn and some… Read more
Just returned from another trip to Hawks Cay. We’ve been several times in the past and this time were very disappointed by our villa. We have always stayed in Harbor Villas and were in one again this year, as requested. Unfortunately, this villa was bare bones and did not seem to have been updated in years. The furniture was well worn and some was poorly glued together as is shown in the attached photos. The TV in the master bedroom was ridiculously small and almost impossible to see from the bed. There was no light on the ceiling fans and the bedside lamps were not sufficient to actually light the bedrooms. The vents in both upstairs bedrooms were disgustingly filthy. The owners of this villa care so little about it that they haven’t even bothered to replace the worn out sign welcoming visitors. When I brought these issues to the attention of the front desk they stated that the villas are individually owned However, as I explained to them , we have stayed in villas that were much nicer than the one we got this year and we should not have to pay they same for a worn villa as others pay for the nicer ones. It is the hotels responsibility to make sure villas comply with their standards and if they don’t they should not be allowed to participate in the rental pool. If this villa met their standards then the standards need to be changed! That being said you may be wondering why we gave the hotel 4 stars. We did so because other than the interior of the room we love the place. We had good service at the tiki bar and Angler and Ale. Everyone was friendly and helpful, although I think they need an additional bartender at the bar by the adult pool. They seem to have done a great job rebuilding after Irma, although I think that they should be a little more forthcoming about the status of the marina. We were told that it had just reopened but instead found a man in an empty mobile home answering the telephone. There was no access to bait, much less anything else one would expect to find at a marina. Read less
Image of the Tripadvisor rating Disappointing and quite expensive

Mar 19, 2019 enthusiasticfoodie Sheffield, United Kingdom

We spent 2 nights at Hawks Cay, between stops in Key West and Key Largo. The big positive is the setting and location. Unfortunately, there were more than a few negatives. With one or two exceptions (waiters Wayne & Omar and the Turkish receptionist ) service was poor. Staff were generally offhand and dismissive. No sign of the famous American… Read more
We spent 2 nights at Hawks Cay, between stops in Key West and Key Largo. The big positive is the setting and location. Unfortunately, there were more than a few negatives. With one or two exceptions (waiters Wayne & Omar and the Turkish receptionist ) service was poor. Staff were generally offhand and dismissive. No sign of the famous American service culture. Our dining experience in Angler & Ale was absolutely diabolical. We had reserved a table, but were pushed out into a gymnasium style overflow room with no atmosphere. Check in at A & A was shambolic with guests milling around unclear as to what to do. Wayne, our server was polite and did his best but against overwhelming odds. The food was ok, but the mains came out half way through eating the starters, with that waitress unapologetic and possibly the rudest we’ve ever experienced. The room was spartan for this standard and price and the walls paper thin. The adult only tranquility pool was lovely, but unfortunately guests were allowed to play their own music with no regard to the interests of others. We had a very good and enjoyable meal in Prime 61, which was the highlight of the visit and just sufficient to drag the rating up to 3/5. Overall, Hawks Cay promises much, but doesn’t deliver. I think the missing ingredient is management, which was conspicuous by its absence. Well led, this could be a nice resort, although the very isolated location, lack of choice and poorly designed rooms would put me off going back. Read less