Family Trip
Jan 19, 2021 Jessicacambel051
With everything going on we just wanted to get away. I had read and called the resort and found that most activities were open and available, so we did not hesitate. The resort looked beautiful, and offered free parking. Our arrival was great, they allowed us to check in an hour early. My main complaint was that the reason we were getting away was…
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With everything going on we just wanted to get away. I had read and called the resort and found that most activities were open and available, so we did not hesitate. The resort looked beautiful, and offered free parking. Our arrival was great, they allowed us to check in an hour early. My main complaint was that the reason we were getting away was because with the pandemic, life has left us very little to do, so since their activities were open, we figured it gave us something to do, but I was sad to learn that the activities all shut down at sundown (5pm) including the pool. That left us nothing to do after 5pm. They had a fire pit outside, with live music some days, but with a child that was not our choice of activities. So I would suggest keeping activities such as the activities room, and the pool open till at least 10pm like some other resorts. My other problem was the lack of restaurant options. Their main restaurant in the hotel did not offer a very family friendly menu, so I would suggest making the main restaurant Six Prime a little more family friendly with the menu. They do have some other restaurants such as Angler a short golf cart ride, or if you are feeling like walking, you can certainly walk to the restaurant, but once again the menu was more on the burger, chicken finger type of food, with very limited options for good healthy family friendly food. I would say update to a more friendly healthy option menu, with more options like Grilled Salmon, Baked or Grilled Chicken, and some meat options. The reason I am suggesting the update on the menu is because there is not many other food option places. I say there are two other food place option about 20minute drive that gives a better food menu, but some days you just want to eat at your own resort. The amenities such as the bikes and paddle boards, and mini golf could use some updating. The hotel staff were friendly, but the restaurant staff was not very accommodating. I wanted to order to go from Six Prime since I was the only one in the family willing to try their weird name chicken dish, but they said no, it's dine in. When I asked if I sat down, and asked for them to pack the food as soon as it came to the table would they do it, they said yes, I said then what's the difference? They still would not do it. One morning I had breakfast at six prime and the breakfast was good, and the cappuccino was good, so. on my way out I stopped in and asked for a cappuccino to go, they said they don't do to go coffee, once again I asked "if I sit down, and once you bring it, I asked you to put it in a to go cup, will you guys do that, they said yes, and I once again said "then what's the difference? but they would not do it, and sent me to the market place. to me that is very poor service. You should accommodate to your guest. I could understand if the restaurant was packed, and they were overwhelmed, but there was no one in the restaurant.
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