Fort Lauderdale, Gold Coast Beaches
156 rooms. All with air-conditioning, satellite TV, telephone, tea/coffee-making facilities, hairdryer, alarm/clock radio, safe, iron and board. City Lights Rooms are 480 sq ft and have views of Fort Lauderdale, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Ocean View Rooms are 510 sq ft and have views of the Atlantic Ocean, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults and 1 child.
Seaside Suites are 632 sq ft and have a private balcony with views panoramic ocean views, a separate living room with loveseat sofa bed, and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 3 adults and 2 children.
Superior Seaside Suites are as above, but are located on floors 9-11 with unbeatable ocean views, an enhanced beach experience including reserved lounge chairs, towels, umbrella and bottled water, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 3 adults and 2 children.
Rating summary
Leeann was amazing
Sep 26, 2020 ronimariec Fort Lauderdale, Florida
Very relaxing
Sep 25, 2020 marissasF2771KL
Amazing Resort
Sep 25, 2020 derishap2020
Best location in Ft. Lauderdale
Sep 24, 2020 lizanglin Keller, Texas
Not clean
Sep 24, 2020 745sherry Scottsdale, Arizona
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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