Fort Lauderdale, Gold Coast Beaches
156 rooms. All with air-conditioning, satellite TV, telephone, tea/coffee-making facilities, hairdryer, alarm/clock radio, safe, iron and board. City Lights Rooms are 480 sq ft and have views of Fort Lauderdale, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Ocean View Rooms are 510 sq ft and have views of the Atlantic Ocean, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults and 1 child.
Seaside Suites are 632 sq ft and have a private balcony with views panoramic ocean views, a separate living room with loveseat sofa bed, and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 3 adults and 2 children.
Superior Seaside Suites are as above, but are located on floors 9-11 with unbeatable ocean views, an enhanced beach experience including reserved lounge chairs, towels, umbrella and bottled water, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 3 adults and 2 children.
Rating summary
Ronnie at O2K is awesome
Jan 15, 2021 nicoleeA1500SY
Customer service
Jan 15, 2021 236carriec United Kingdom
Great staff
Jan 14, 2021 TurnerClt
Fun vacation!!
Jan 14, 2021 Roger I Spring, Texas
Wonderful stay!
Jan 14, 2021 Brittanyhoover4
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.
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Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
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Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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