PGA National Resort

Palm Beach, Gold Coast Beaches

Virgin rating

The hotel

There’s nothing quite like playing golf where the greats do: this golfer’s paradise hosts the PGA TOUR’s Cognizant Classic every February, with living legends playing its famous Championship Course. Recently redesigned by Jack Nicklaus, as part of the hotel’s multi-million dollar renovation, it’s just one of 6 exceptional courses open to guests here. It’s not just the fairways that have been revamped; the PGA National Resort has also given a fabulous makeover to its renowned full-service spa, huge Sports & Racquet Club, guest rooms, and dining venues. The Butchers Club is a must try, serving signature dishes by famous celebrity chef Jeremy Ford.

Amenities

  • Golf
  • Tennis
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Free Parking
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Close to West Palm Beach and its attractions: historic Worth Avenue, plenty of shopping and outlet malls and the Flagler Museum. Transfer time from Palm Beach Airport: 20 minutes. Transfer time from Fort Lauderdale Airport: 60 minutes. Transfer time from Miami International Airport: 1 hour 30 minutes.

Hotel information

339 guest rooms and 21 cottages. All rooms with air-conditioning, sitting area, and executive desk, balcony or terrace, LCD HD TV, tea/coffee-making facilities, mini fridge and spa-style bathrooms. Resort View Rooms, are located on floors 1-4, have views of the gardens, and 1 king-size bed sleeping maximum 2 adults. 

Deluxe Resort View Rooms have views of the golf course, spa or courtyard and 1 king-size bed, sleeping maximum 2 adults.

Premium Junior Suites feature a living area, dining table and four chairs, and 1 king-size bed, sleeping 2 adults.

Premium Pool View Rooms with pool or lake views and 1 king-size bed, or 2 queen beds, sleeping maximum 4 adults.

Premium King Suites are located on floors 1-2 and have a private, furnished balcony or terrace from two sets of sliding glass doors, living area with a sofa bed and side chairs, and 1 king-size bed, sleeping maximum 2 adults.

2 Bedroom Cottages are also available, with 1 king-size bed and 2 double beds, sleeping maximum 6 people.

Birdie’s Diner (All-American diner, breakfast and lunch). The Butcher’s Club (steakhouse restaurant, dinner only). Honeybelle (American cuisine, lunch and dinner). Sushi by Boū (12-seat sushi bar). (The MKT (light bites and beverages). Sugarplume (PGA’s new specialty chocolate shop). Lobby bar. 

Resort events including signature wine dinners.

Stunning zero-entry pool swimming pool. Poolside cabanas*. The Spa*. PGA Sports & Racquet Club offering 25 complimentary fitness classes. Tennis courts. Kids Club* (aged 4-12 years). Beekeeping Experience*. Access to 6 internationally renowned golf courses*. 

Valet parking $39 plus tax.

Please note: There is a daily resort fee of $39.00 per night, plus tax (payable locally, subject to change).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (933)
  • Very good (441)
  • Average (217)
  • Poor (164)
  • Terrible (128)
Image of the Tripadvisor rating Apathetic, underwhelming, no one cares

Apr 11, 2024 jlichterman Jupiter, Florida

Spent 6 figures on a Wedding and many rooms at PGA National. From the planning, to the valet parking at arrival, to the incorrect and unaccountable billing at the end, it was a frustrating and shoddy experience. Most employees could care less about guest satisfaction. One of our guests went back Monday to tell the GM of all deficiencies. I'm… Read more
Spent 6 figures on a Wedding and many rooms at PGA National. From the planning, to the valet parking at arrival, to the incorrect and unaccountable billing at the end, it was a frustrating and shoddy experience. Most employees could care less about guest satisfaction. One of our guests went back Monday to tell the GM of all deficiencies. I'm can't get full credit for overcharges after a marathon attempt. Sorry I did not read these reviews before booking. The service at Butcher's Club restaurant was impressive, I assume they have other ownership. Read less
Image of the Tripadvisor rating Relaxing Stay at PGA National Hotel

Apr 7, 2024 BankStreetNYC Summit, New Jersey

Everyone who. worked at the hotel was helpful and friendly, especially Nick at the front desk. We arrived on the late side on a Saturday night and he was most accommodating which we really appreciated after a. long day traveling. Our room was lovely too.
Image of the Tripadvisor rating OK, Not Great - Very Overpriced

Mar 19, 2024 RGraham9 Minneapolis, Minnesota

The resort itself is very nice, as far as resorts go. It's not the best, but it's nice. The grounds are well cared for, the common spaces are clean and appealing, the pool area is very nice. However, we had 2 overall downsides throughout the whole stay. First, everything is extremely overpriced, and I mean extremely. We have stayed at many 5… Read more
The resort itself is very nice, as far as resorts go. It's not the best, but it's nice. The grounds are well cared for, the common spaces are clean and appealing, the pool area is very nice. However, we had 2 overall downsides throughout the whole stay. First, everything is extremely overpriced, and I mean extremely. We have stayed at many 5 star resorts, but this was exorbitant. For example, one morning I went down to the convenient little market off the lobby, and ordered an egg & cheese on a croissant and a plain black coffee (nothing fancy); it was over $23. Ridiculous. That just set the tone for the whole pricing of everything. We had a resort view 2 queen room with a private balcony overlooking the spa pool (which you cannot use unless you receive an exorbitantly priced spa service). It was very spacious, clean and nice. No complaints with our room. We ate at Honeybelle on night. It was fine, nothing remarkable. This restaurant has great ambiance but it was mostly empty over the course of our 4-night stay. I think they need to rethink the menu and lower prices. We at at The Butcher's Club another night. NEVER AGAIN!! SO overpriced (not a steak on the menu for less than $80-$90, and that is just for a skirt steak - ridiculous). The waiter kept trying to upsell us (becuase they receive 20% automatic gratuity no matter what). We waited almost 20 minutes for a cocktail. At the prices they are charging, that is simpley inexcusable. The resort is very short staffed. You couldn't find a pool server to save your life and up at the pool bar, the bartender(s) was working hard but there's only so much one or two bartenders can do at one time. They said the food wait time was 1-2 hours one day.... makes no sense. They NEED to increase staff and improve service. That was the biggest disappoinment. Next, the Pro Shop. I called to pre-arrange tee times well in advance of our stay. I even called back the week before our stay to confirm our golf reservations. Both times I asked for a confirmation email and never received one. The person I spoke with to confirm the tee times did confirm. HOWEVER, when we go to check in for our tee times, guess what - they have NO RECORD of our tee times. It was BEYOND frustrating, and the guys at the pro shop are mostly rude and condescending. We are paying almost $600 per round and they treat you like this and lose your reservation. 100% UNACCEPTABLE. They did fit us in, but that should not have been the case. The only reason we were staying here was for the golf courses. WHY do they not have online booking like most courses???!! SOOOO disorganized. Another positive was the housekeeping staff. They were wonderful, timely and friendly. I would say stay elsehwere but if you want to play the golf courses, this is likely your only option. Beware of the charges, keep receipts, check you bill thoroughly and dine outside the resort if possible. Read less
Image of the Tripadvisor rating Most terrible place I have ever stayed

Mar 14, 2024 Lexi P

My husband and I stayed at PGA National for our “Honeymoon” and it was the worst vacation and experience we have ever had. First-PAY CASH FOR EVERYTHING AND ASK FOR AND KEEP RECEIPTS!! RECORD EVERYTHING!!! If you must go, beware of hidden costs, extremely rude staff, no help, and fraudulent charges!!!!!! It started with checking in. We pulled up… Read more
My husband and I stayed at PGA National for our “Honeymoon” and it was the worst vacation and experience we have ever had. First-PAY CASH FOR EVERYTHING AND ASK FOR AND KEEP RECEIPTS!! RECORD EVERYTHING!!! If you must go, beware of hidden costs, extremely rude staff, no help, and fraudulent charges!!!!!! It started with checking in. We pulled up out front to go in and check in. No one was outside so we just walked in the front doors. Someone immediately scolds us, pronouncing that we were going to get towed if we didn’t move our car right now. Ok so where do we park then? Oh no choice but to valet for $35/ day we were told. Keep in mind the booking states “free self parking available.” Let the scams begin!!! We finally get to our room after a long day of traveling across the country to be here, and we are shoved into a room in what feels like a grungy basement with a dirty bathtub and unclean counter spaces. The next day the sweet lady at the front desk (her name is Alex and she was the only kind person we came across during our long 8 night stay) allowed us to move rooms to the 3rd floor. It was better, but the fowl sewage smell in the bathroom was bad and lingered the whole time we were there, the water pressure is next to none, and there were trucks hauling constantly outside our room. Talk about no luxury and no relaxation! Next day the cleaning lady just walks in our room unannounced. Thankfully we were just eating lunch. Now the staff-every time we had a question we were met with condescending and rude comments. And because we didn’t show up in a $100,000 sports car they couldn’t care less about our existence. Truly the most money driven place I’ve ever stayed at. We got so fed up that we actually left the resort for a night. We felt so unbelievably unwelcome. Truly we felt like we couldn’t leave our room. When we arrived back, we parked in the lot to the right of the resort if you’re looking at it. No signs but we figured that’s where we were to park for the free self parking. When we went inside to ask if we had parked in the correct place, the man said “I don’t know. We will just see if you get towed I guess!” Pardon me!!!! I think I’m the one who paid to stay here therefore you should give me a clear answer as to where to park my car! We couldn’t wait to go home!!!! Finally after a few days of just utter stress and exhaustion we got to go home. AND IT DOESN’T END!!!! On our way home we land back in Minnesota and I see there is a charge on our card for an ungodly amount. Immediately I’m thinking what happened??? Took me days to finally get a response and receipt and that’s where I see it. FRAUD!!!!!!!!!!!! FRAUD!!!!!!!! They charged us THREE extra nights and then decided to charge us a room package for the Cognizant Classic. Pardon me again!!!! So we paid for our whole vacation beforehand and now we are charged with extra nights and a package we DID NOT PURCHASE??? This is why I say don’t stay here. But if you must, ask for receipts. Ask for documentation of everything. Take videos and pictures if you must. Record things. Protect yourself. And we talked to 2 people who didn’t see anything wrong with our bill. So finally was able to speak to the General Manager who thankfully agreed the receipt was wrong and was confused as to why it looked that way. Still waiting for them to make it right. We surely will never be stepping foot near this place ever again!! Because it’s so hard to find phone numbers and emails and seems impossible to get answers I will post all of what I have below, in hopes to help someone else and not allow PGA National to commit fraud and to learn they need to treat their customers correctly. Director of front office: Ameer Siha Ameer.Siha@pgaresort.com Executive Assistant: Monica Walker 561-627-1883 General Manager: Joseph Fisher joseph.fisher@pgaresort.com Read less
Image of the Tripadvisor rating SPA DAY

Mar 9, 2024 tanlinesallyear NY

I spent the day at the SPA with a gift card I received for Valentines Day and I loved it. Very clean spa with beautiful pools and excellent services. I had a nice massage and then a wonderful facial with Lenis. She has years of experience giving facials which I appreciate. I explained I had some sensitivities and she knew just what to do for my… Read more
I spent the day at the SPA with a gift card I received for Valentines Day and I loved it. Very clean spa with beautiful pools and excellent services. I had a nice massage and then a wonderful facial with Lenis. She has years of experience giving facials which I appreciate. I explained I had some sensitivities and she knew just what to do for my skin to make it glow. Overall, she was wonderful and the SPA was excellent. Read less