Book elsewhere! Shockingly Disgusting
Dec 2, 2021 Mark B Basel, Switzerland
This was our second visit to the hotel within 3 years.
From start to finish this hotel has lost its friendliness, class and cleanliness.
From the beginning, check in took more than 30 mins early evening after a 10hr flight, 2hr wait to get into the country it’s not what u expect from this sort of hotel when only 2 more people in front of you.…
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This was our second visit to the hotel within 3 years.
From start to finish this hotel has lost its friendliness, class and cleanliness.
From the beginning, check in took more than 30 mins early evening after a 10hr flight, 2hr wait to get into the country it’s not what u expect from this sort of hotel when only 2 more people in front of you.
No apology for the wait just a young lady with 1 speed no social skills and a very expression ate face.
We get to our room to be greeted with the most fausty smell a room could create, smelt damp, cold and uninviting. Thankfully guest services moved us quickly only plus point of the week we were in the hotel.
Room servicing was hit and miss, our bins wasn’t cleaned for 5 days, floor not hoovered for 4 days until I requested it to be done. Towels were stained, thin and again varied to what you would be left each day. For a 4 star hotel you expect clean, fluffy towels, it doesn’t happen here!
Food in the hotel is very expensive for what you get, bland and unimaginative. For months leading up to our stay we were in touch with hanna from concierge great service well informative with information requested about dinner for thanksgiving. On thanksgiving couldn’t get a table in main restaurant even as a hotel guest and Manager couldn’t do anything to help! Concierge man no name was provided by him useless, knew nothing and when confronted about eating opportunities he hung up on me. Raised this with Pedro the duty manager who took 40 mins to call me back.
We had an issue mid week with noisy neighbours who were under age drinkers partying in the their room at 1:30 am and it took security until 3:39am to resolve the noise. No apology from Hotel the next day nothing even though I had visited the front desk to ask what had been done about it.
Throughout the week I asked to ensure senior management were aware of my complaint to which they said yes, I am yet to have any communication from any manager from the hotel about the service I was provided and my complaints I raised.
Be aware of the 49usd daily charge for parking even this didn’t work right, they kept losing the car or where they parked it where is was supposed to be or as blocked in a number of excuses for waiting over 30mins for our car.
Resort fee for what the service is appalling, the staff our rude and the hotel is run down and dirty, see my images in this post, dirty hair dryer that was sticky to touch, tiles floor never washed properly, carpet thin and smelling old nor vacuumed and bath rude with flaky coating, plug hole that had never been cleansed or cleaned.
The hotel needs some loving and redecorating in the bedrooms. Public areas give a good first impression however the cracks begins to show very quickly.
Only plus side was the view as we were on floor 21 this could not be ruined by anything or anyone from the hotel.
We will not be back to this hotel we would rather spend our money elsewhere where we are treated like guests and not an inconvenience.
For a hotel that’s a member of the Leading hotel group you fail and fall short of expectations and quality.
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