Eden Roc Miami

Miami Beach, Miami

The hotel

When you stay at this contemporary oceanfront retreat, you’ll really get to soak up the Miami lifestyle. The hotel has recently been updated throughout, its refreshed interiors hanging out alongside its vintage charm. Enjoy waking up in your elegant room and looking out to the ocean or city. Then spend the day around one of three stunning pools or nip off to the spa. Later, why not treat yourself at one of the hotel’s acclaimed restaurants? There’s the famed Nobu Restaurant & Bar, and the farm-to-table restaurant Malibu Farm — try brunch on the terrace looking out to the Ocean. The best part? You get to enjoy all the spirit of this trendy city right on the beachfront.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Internet Access
  • Beachfront location
  • Water Skiing
  • Restaurant
  • Windsurfing

Where is it

Overlooking the ocean on Miami Beach. Driving time from Miami International Airport: 20 minutes.

Hotel information

415 rooms and suites. All with air-conditioning, 55" flat-screen TV, WiFi included in the resort fee, standing desk, JBL Bluetooth Radio/Speaker, safe, phone, alarm clock, mini-fridge, gourmet coffee machine, bathrobes, hairdryer, rainfall shower and steamer. Some rooms have a shower only, not bath. Deluxe Rooms have 1 king-size bed or 2 queen-size beds, sleeping maximum 2 adults (this room type will accommodate a rollaway*, subject to availability).

Junior Suite Ocean View with views of the Atlantic Ocean and large balcony have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children (king rooms accommodate a rollaway*, subject to availability).

Valet parking $48 including tax per night (payable locally, subject to change). No self-parking available.

Nobu Restaurant Miami Beach (sushi and Japanese-Asian fusion). Malibu Farm Miami Beach (fresh, organic, local, cocktails with spectacular ocean views). Lobby bar (chilled cocktails and light bites with live music on weekends). Aquatica (pool bar with locally sourced dishes). Café Inez (hot drinks, smoothies, soft drinks and baked goods, salads and sandwiches).

Three swimming pools and a whirlpool. Cabana rental*. Beach chairs and towels included in the resort fee. Wellness spa* (daily charge or complimentary with a salon service*. Hydrotherapy circuit with whirlpools, plunge pools, saunas and hydro-experience showers), salon services*, state-of-the art fitness facility with fitness classes, bike rental*, fooseball, volleyball, ping pong, cornhole and latter golf (upon request).

24-hour room service*. High-speed WiFi included in the resort fee. Concierge services. Boho Hunter Boutique. Business centre*.

This hotel has a resort fee of $35 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - High Speed Internet Access - 24-hour fitness centre access - Access to fitness classes - Beach Chairs (2 per day) - Domestic and toll free calls - Bike Rental - Complimentary in-room coffee & tea set up - Welcome drink per guest for Eden Roc. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2401)
  • Very good (600)
  • Average (295)
  • Poor (182)
  • Terrible (193)
Image of the Tripadvisor rating Terrible Customer Service & Mediocre Property

Aug 4, 2021 Paradise320391

Cons -Limited Staff with slow service (front desk, housekeeping, bellman and pool restaurant) -Rooms not available at hotel check-in (5 hours later) -Ocean View was not honored (3rd floor partial view) - lengthy time to return incidental deposit, which is 200 a night Pro -location and pools
Image of the Tripadvisor rating Wonderful stay

Jul 31, 2021 O7434CNmikee

If your concerned about recent bad reviews please read this. I’m sure it’s natural to really focus on the negative that you are most likely reading in the reviews. I did the same. However a few people that have bad experiences should not deter you. Luckily we still made the trip to eden roc or else we would have missed out on the most amazing… Read more
If your concerned about recent bad reviews please read this. I’m sure it’s natural to really focus on the negative that you are most likely reading in the reviews. I did the same. However a few people that have bad experiences should not deter you. Luckily we still made the trip to eden roc or else we would have missed out on the most amazing stay we have ever experienced. We had zero issues checking into our room early around noon. Zero issues with the hotel staff and service. In fact that was one of the best parts. We stayed for 7 days and on day 2 we upgraded to an oceanfront room on the 17th floor. We were there for our 10th wedding anniversary so we wanted a beautiful view to wake up to. We were able to immediately upgrade and the room was ready early the next day. We were even sent a complimentary bottle of champagne and cookies! If you are looking for a great beach location with incredible service from the front door to the ocean then I would highly recommend staying here. You will enjoy your stay. We will be back soon Eden Roc. Thanks for the great memories Read less
Image of the Tripadvisor rating You’ll be disappointed

Jul 28, 2021 Freedom06103271391 Brooklyn, New York

One thing I recommend is reading the low ratings first. What is included in them is so accurate of this hotel. Listen, I totally get it. This hotel, like most Miami Beach hotels, bank on the location. So they can do the bare minimum and not totally get dinged as a business. Our experience was not great. First, the check-in process. We… Read more
One thing I recommend is reading the low ratings first. What is included in them is so accurate of this hotel. Listen, I totally get it. This hotel, like most Miami Beach hotels, bank on the location. So they can do the bare minimum and not totally get dinged as a business. Our experience was not great. First, the check-in process. We checked in on Sunday. Our flight arrived early so we did a pre-checkin to get access to the facilities - pool, beach, etc.. When it came time do our check-in during the actual check-in time (4pm), we were told our room wasn’t ready with just the explanation from staff that they’re still cleaning rooms. We expressed our frustration and told the front desk we had dinner reservations at 7pm. They promised us we would be in no later than 5pm. We checked in again at 5pm and they still told us it wasn’t ready. And that for sure it would be ready by 6pm. Again, 6pm rolled around and the room still wasn’t ready. They could not offer an explanation for it. By 7pm, we were fed up and went back to the front desk and after demanding we get our room, we finally got a key. That’s 3 hours after check-in. Second, customer service was terrible. We were staying as 4 guest. When we arrived into our room, we did not have enough towels for 4 guest. And since you don’t get room cleaning (unless staying more than 4 days), it was so hard to get fresh towels. When we tried to call customer service, no one would pick up. We would go down to the front desk and ask if they could send up towels. They told us 15 minutes. We waited over an hour and a half for towels to get us. We called customer service 4x, and each time they just kept telling us someone is coming up. Besides towels, we barely had enough shampoo, conditioner and soap for 1 person let alone the 4 guest. Additionally, if you want any type of room service - good luck because they don’t ever pick up. Third, we kept finding thumbtacks on the floor like it was falling off some piece of furniture which we didn’t know which. One of us stepped on it twice, pin side up. And they kept appearing on our floor out of nowhere. When we approached the front desk, they wouldn’t even acknowledge it was a problem and berated us for not reporting it sooner. This is a hazard! Other things about this hotel - no AC in the elevator or hallways, and it does get rowdy in the evenings and you can hear the guest next to you. The balconies don’t provide much privacy to the guest next to you, so be careful. Listen, the proximity to pool and beach are great. But it’s smarter to spend your money elsewhere - this is motel pretending to be a 5 star hotel. Read less
Image of the Tripadvisor rating Amazing Amazing Amazing

Jul 27, 2021 fredatyh303 Phoenix, Arizona

A great time had at Eden Roc on the beach ! Cool people, great service, trendy place with really nice amenities. This place is the best place on the beach. Can’t wait to come back for my birthday at the end of the year and celebrate :)
Image of the Tripadvisor rating Rundown - No Room cleaning

Jul 27, 2021 Discover45465841471 New York City, New York

This hotel rates itself as a four star however they are really a 2 star hotel. They refuse to clean the rooms more then every 3 days. This is not advised upon booking but told to guests in a welcome letter as they are checking in. They claim they can’t get help however I have spent the last two days on the grounds of other hotels and they have… Read more
This hotel rates itself as a four star however they are really a 2 star hotel. They refuse to clean the rooms more then every 3 days. This is not advised upon booking but told to guests in a welcome letter as they are checking in. They claim they can’t get help however I have spent the last two days on the grounds of other hotels and they have plenty of staff to assist their guests. The hallways are filthy and theirs is no air conditioning in the hallways or elevators. In summary the hotel is being rundown die to lack of maintenance and the service is not on par with a “ 4 star hotel “ Read less