Boulan South Beach

This was absolutely the worst experience I ever had at a hotel. First of all the rooms are false advertising on the website & we ended up with a smaller room than what we expected. The moment we got there there they overcharged us & asked for a $450 deposit for incidentals like what kind of hotel takes that amount for incidentals? The staff was very rude & not helpful at all, when we got our room it had a bad smell to it which was overbearing. The beds were not clean, the shower was dirty, the towels weren’t clean, the terrace was disgustingly dirty as well. On top of that the terrace door was broken so we called for them to fix it when had men coming in & out of the room which was very uncomfortable. Our tv didn’t work the whole time we were there & had to call each day for them to come fix that as well. There was no utensils, plates or cups in the room. The house keepers didn’t clean our room for one of the days we were there & when we asked for clean sheets they were dirty smh by far the worst experience I had & I do not recommend coming here. They are nothing but a bunch of scammers. Read less

First off beside housekeeping the whole staff was a mess. from the time i entered til i left. it was horrible. There was an extra charge on everything. they charged my credit card and put a hold on it without an explanation. The room was spacious but certain things were broken like the hair dryer and the tub. its always better to go someplace else i wouldn't go here personally and won't recommend it. The worst of all was the fact that the photos were not what the place looked like. it felt like a scam. Read less

I am 5000% disappointed and dissatisfied with my entire stay at Boulan. I booked Penthouse room and paid a lot for it because I desperately needed to get away and relax due to some bad things going on in my life right now. So, I thought I was treating myself to a wonderful stay in a great hotel. Wow, was I wrong! Immediately when I entered the PH5 room, I noticed many things wrong, with other issues occurring during my stay and some were never resolved after multiple complaints. Here is the list: 1. The room smelled like rotten eggs upon initially opening the door. I was told I had to leave for a while set up an ozone machine. 2. There was hair in the bathtub from the previous guest – picture attached 3. There was other dirt in tub – picture attached 4. The bedroom TV didn't work for 2 out of 4 days. 5. The curtains are raggedy with holes in the them, broken off the hardware and hanging down – picture attached. 6. The fridge had a headache inducing bleach smell. It’s great they clean with bleach, but the smell never died down and was extremely strong every time I opened the door. Why wasn’t some of this bleached used in the bathtub?? 7. The bathroom towel racks were hanging off the wall in the smaller bathroom. 8. The couch cushions are worn out, lop sided and very uncomfortable. You sink all the way down with no support. 9. The bed’s mattress is old, worn out and has a dip in the middle that you roll into. It's definitely time to change the mattress. Sleeping was very uncomfortable. 10. The drawers on the bedroom nightstand were assembled incorrectly as they close on top of each other without proper clearance – picture attached. 11. The drawers in the closet under the safe were assembled incorrectly as they close on top of each other without proper clearance – picture attached 12. Paint is peeling in multiple places on the living room ceiling – picture attached 13. Housekeeping supposedly cleaned the room each day, but yet the kitchen sink and shower floor were not cleaned for 3 days as the same hair was in the same place each day. 14. Out of about 5 lights in the stairwell leading up to the rooftop terrace, only 1 light worked. Maintenance supposedly fixed it, but as soon as he left, some lights still didn’t work. 15. The bathroom light stopped working. 16. The bedroom lamp didn’t work. 17. The housekeeper would never leave hand towels in either bathroom. I had to ask for them each day. Why?? 18. The housekeeper never left soap or a hand towel in the kitchen. Why?? 19. The housekeeper never left soap in the small bathroom 20. The pool was closed during one of the days. 21. The hot tub was roped off with yellow tape, there was mold on pool tiles, stuff was floating in the pool and the lounge chairs were dirty and not cleaned. 22. Having to wait in the room while the housekeeper cleaned because she didn't come while I was out, and while the engineer had to come fix many broken things was very inconvenient and wasted so much of my time. 23. The locks on the rooftop terrace door were very hard to open with no instructions. There was also no way to lock this door from the outside. 24. The maintenance man and housekeeper do not speak any English and didn’t understand anything I tried to tell them about problems in the room. This communication barrier was very frustrating. 25. Both living room balcony doors don’t lock and the maintenance man could never fix it. 26. One balcony door didn’t close without it slamming into the latch leaving an inch gap. 27. You need extremely strong muscles to open the 3 large shades on the balcony windows. 28. The window shades are old, frayed/ripped, dirty, and the hardware out of alignment. 29. The coating on the bathroom tub is peeling in multiple areas – picture attached 30. The shower floor looks gross with mold and needs to be replaced – picture attached 31. Paneling at the top of the door is missing coming out of the bathroom. IT looks really bad. When asked to see another room to possibly switch rooms, I was shown PH4 which was horrible also, having the following issues: 1. The room smelled like cigarette smoke. 2. The room to the washer/dryer was locked and couldn’t be opened. 3. Neither TV worked 4. There wasn’t a lock on one of the balcony doors. There was just an open hole where the lock should be. 5. The girl that showed me the room had a very nasty, horrible attitude. I was trying to tell her what was wrong with the room and she didn’t care. Instead of making notes she just stared at me. I shared multiple issues with Martina (I may have it spelled wrong) and Elena on during my stay. I had plans but several times I had to wait for maintenance to come fix things that are still broken. The housekeeper never cleaned the shower floor or kitchen sink. Hair and sand remained after she left the room. Elena told her to come back and do a “deep clean” and the hair was still there. Then she sent 2 other housekeepers. How many housekeepers does it take to clean a room?? I travel a lot and have stayed at many hotels and have never ever stayed anywhere with all of these issues, especially if it’s a Penthouse room. Each room should be checked between guests to make sure everything is working properly and is cleaned. Broken things should be fixed. Maintenance and housekeeping spent way too much time in my room, taking time away from things I needed to do but didn't get to. I am very upset over this long list of issues and inconvenience and feel like I should’ve received at least 50% of my money back as my stay was absolutely horrible, the staff didn't care, had bad attitudes and multiple issues were never fixed. This PH5 room was run down and is in need of massive repairs. The furniture is old and needs replacing. I emailed this same information to the manager, whom I was told was Emma, requesting 50% back, due to all of these issues and she never responded to me. I would never stay here again and would never recommend it to my worst enemy. What a horrible experience I had. Read less

Awful experience with boulan south beach, and terrible customer service avoid at all costs! On our honeymoon, we visited this hotel from September 5th-9th. Our room was very dirty and throughout and we had no hot water for our entire stay. We informed staff about this but they simply did nothing at all. We spent the majority of our stay out of the hotel and the weather was very warm so we dealt with these issues. On our arrival home on September 18th (we visited a couple other states in our time), we noticed that boulan had taken a substantially bigger charge from us. I waited to see if this was just our deposit waiting to be released and then emailed on September 23rd querying this. After ignoring me, they eventually sent me a receipt which included a $250 smoking fee! I challenged this as we absolutely did not smoke, and after being ignored for another 2 weeks I was told that they sent my query to their guest services department who would be in touch in 24 hours. This was on October 6th- I had no response and so I have emailed a further 3 times to get some assistance but again I am being totally ignored.. Awful experience and seems like a place that just charges what they want to their customers. I would NEVER return or recommend this place. Read less

Very unprofessional team they charged my card after I left. I have tried contacting front desk, reservations, front desk to explain the charge and they are all very unprofessional. You can hardly reach anyone. They do not respond even when I initially wanted to make an extended booking I had to call for 2 weeks before I could reach anyone. I always recommended it to my friends and family but after this, I will never stay here and I will ask my friends and family to explore other options in South Beach. I couldn't even use the couch in the room because it was filthy and not cleaned. Read less