The Ritz-Carlton Bal Harbour, Miami

Miami, Florida

The hotel

The chic Ritz-Carlton Bal Harbour is the epitome of five-star luxury. You can look out over the rippling Atlantic Ocean outside while feasting on some fresh seafood, or while being pampered in the spa. Chill out in the outdoor pool, heated so that you can enjoy it all year round. Your little ones will love it here too, with Ritz Kids packs, children’s food menus, and toys and board games galore. And with South Beach just a 15-minute drive away, you can easily experience the famed ‘strip’ of Miami.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Close to Beach
  • Close to City Centre
  • Restaurant

Where is it

In Bal Harbour, less than a mile from shops and restaurants, and a 15-minute drive from South Beach. Transfer time from Miami International Airport: 35 minutes.

Hotel information

95 newly refurbished rooms and suites. All with floor-to-ceiling windows, bathroom with free-standing tub, Espresso coffee machine, TV, Asprey bath amenities, CD and DVD player, iron and board, bathrobes and hairdryer. Partial Ocean View Rooms are 510 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Oceanfront Rooms are 510 sq ft and have direct ocean views, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Artisan Beach House (waterfront dining, open for breakfast, lunch, dinner and Sunday brunch). Water's Edge (poolside dining and pool cabana service). Elevated outdoor swimming pool. Exhale Bal Harbour Spa*. 24-hour fitness centre with classes*, steam room and sauna. Pool cabanas* and beach beds*. Ritz Kids (welcome pack with activities and kids menu at the pool and in-room). Room service*. Concierge. Valet parking $32 plus tax, per day (payable locally, subject to change).

This hotel has a resort fee of $40 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - High-speed internet access - Beach chair and umbrellas - 2 featured cocktails per person, per day (between 4:00-7:00pm at Artisan Beach House) - Bicycle rental (2 per room, for 2 hours) - Daily pressing of 2 items per person - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (318)
  • Very good (73)
  • Average (41)
  • Poor (16)
  • Terrible (23)
Image of the Tripadvisor rating Mediocre esp for a Ritz

Mar 10, 2020 khulslander Jamesville, New York

Had two rooms ...checked in around noon, had requested early checkin but rooms not ready until 4pm despite assurances otherwise. Nice upgraded rooms but housekeeping was really poor throughout our stay. Forgot to clean room one day...maids did not speak English and were just plain lazy. Pool was crowded and just ok. Beach was great. Great… Read more
Had two rooms ...checked in around noon, had requested early checkin but rooms not ready until 4pm despite assurances otherwise. Nice upgraded rooms but housekeeping was really poor throughout our stay. Forgot to clean room one day...maids did not speak English and were just plain lazy. Pool was crowded and just ok. Beach was great. Great restaurants in Bal H...try Mykonos outstanding. Generally hotel was not up to Ritz standards. Going to the St Regis next time. Read less
Image of the Tripadvisor rating Unbelievable Beach Service!!!!

Mar 8, 2020 dakbpk12 Dallas, Texas

Just returned home from Ritz Carlton Bal Harbour - beautiful hotel and beautiful beach. Beach crew was amazing! Sammy W., Andrew, Sammy V., Deandre - FANTASTIC service!!!! Ziggy with food services was always ready for orders and kept the drinks and food flowing. These young men were so hard working and have bright futures ahead of them. Thank… Read more
Just returned home from Ritz Carlton Bal Harbour - beautiful hotel and beautiful beach. Beach crew was amazing! Sammy W., Andrew, Sammy V., Deandre - FANTASTIC service!!!! Ziggy with food services was always ready for orders and kept the drinks and food flowing. These young men were so hard working and have bright futures ahead of them. Thank you for the dedication and a job well done! Read less
Image of the Tripadvisor rating Subpar Valet/Front Desk Staff

Feb 22, 2020 531shanp Nashville, Tennessee

My partner and I came down here for a weekend getaway. As we drove up to the hotel valet staff, Matthew took a look at us and asked where we were headed. Umm we weren’t sure what the question was about but we laughed and stated we were checking into the Ritz as it was the only hotel that the driveway led up toward. After I gave him our name for… Read more
My partner and I came down here for a weekend getaway. As we drove up to the hotel valet staff, Matthew took a look at us and asked where we were headed. Umm we weren’t sure what the question was about but we laughed and stated we were checking into the Ritz as it was the only hotel that the driveway led up toward. After I gave him our name for check in, his tone changed and said oh welcome we have been expecting you ladies. Okay... Anyway, I selected a partial oceanview suite due to other reviews and because my partner and I wanted two balconies. I have stayed at other Ritz Carltons and chose this Bal Harbour location vs the St. Regis because of the world renowned staff friendliness. I was let down on Day 1. When we first arrived at 3:30pm, front desk staff member Suncheene Joseph said we were given a low floor (2 out of 18) and that if we waited, we could receive a “much nicer” room on floor 7 once housekeeping was finished. The front desk staff offered us nothing for our inconvenience, such as drinks or credits, as other locations or chains would have. We waited 36 minutes for her to call us to offer a room on the 4th floor. We were tired after a long day of flying and Suncheene spoke so highly of the 7th floor views that I was disappointed to hear about the 4th floor room randomly being offered instead. I asked to speak to the manager and, surprise, Suncheene claimed that she was the manager. We argued over semantics for 10 minutes only for my partner to step in and ask if the 7th floor room was ready now? And it had magically been inspected and ready for check in at that moment. Once we got upstairs in our tower, we realized each floor has a small foyer that has only 2 rooms/suites on it. Otherwise, the partial oceanfront suite was amazing and beautiful. For a hotel with suites that run over 1k per night, I would have liked some better front desk staff and welcoming treatment. Read less
Image of the Tripadvisor rating On the often-posed question of Ritz vs St. Regis..

Feb 17, 2020 Mizlabel New York City, New York

the answer, hands down, is the St. Regis. Stayed there about 6 weeks ago and when I went back this time, I thought I'd give the Ritz a try. The room should not even be in the same category as that of the St. Regis! The door between the bath area and the toilet was broken, off the track and looked like someone tried to fix it and gavd up in the… Read more
the answer, hands down, is the St. Regis. Stayed there about 6 weeks ago and when I went back this time, I thought I'd give the Ritz a try. The room should not even be in the same category as that of the St. Regis! The door between the bath area and the toilet was broken, off the track and looked like someone tried to fix it and gavd up in the middle. The little lights for reading on either side of the bed - - one was constantly blinking like a disco light... Useless for reading. When you try and reach the front desk for something the phone could ring 20 times till anyone answered. And when I went down to mention it to the people (person) at the front desk, he shrugged and said "everyone must be busy"! The carpet looked like it hadn't been cleaned in a while and the "terrace" wasn't really a terrace. It was a tiny spot that two small chairs just barely fit there. The bed was extremely soft with almost no support at all. I will say that the housekeeping department did a very nice job. And I'm really meticulous about housekeeping in hotels, so kudos to them. Also, the valet staff that gets the cars were excellent. But the rest of the internal staff was much more busy with each other than with guests. I guess one of the ways to minimize complaints from the guests would be to ignore the phones. I did try to call down when I first arrived and saw the state of disrepair in the room, but no one answered the phones! And we had to leave to a scheduled dinner so we couldn't wait around for a reply. To summarize, I'd say that if you get a really great deal and you don't care if the room is in a state of disrepair, stay at the Ritz. But all things being equal, the St. Regis is a waaay better choice. Totally different class of hotel. This Ritz is about on the level of your average Marriott. Read less
Image of the Tripadvisor rating Ritz Carlton Bal Harbour

Feb 11, 2020 DominickL696 Brooklyn, New York

This was our second visit within 6 months. The staff is always very friendly and out a lot of extra effort into making your stay as comfortable as possible. Philipe’ who is one of the concierges always goes above and beyond for us. Highly recommend!!!!