Red Lion Lake Buena Vista South/East Kissimmee

This establish needs to work on there customer service. You have employees on there phone speaking about the guest since they speak spanish they assume you don’t understand but I did. The lazy river is not open on time staff seems to always be running late didn’t open it up until 1pm. I also requested a late check out and was advised by the Sup JT if that is her name since she had no name tag and seem relectent to give it to me just call in the morning instead of assisting me with my request at the time. I went back later that evening and spoke with another gentlemen Anthony and he was a sweet man and help me with the late check out he advised me that he could give me a complimentary check out and that it’s usually 12 but he would put it to 2pm and after i would have to pay a late fee. I was so excited that he assisted me and went the extra mile. The next day myself and my nephew hung out at the pool until 12:30 we went to our room and the key card is not working. we went downstairs to the front desk and lo and behold. There is a supervisor JT. I advised her that the card is no longer working and our things are in the room and I would like to go in and get our stuff. She advises me that we are going to be charged a late fee because we did not check out at 11. I advised her that I spoke with the gentleman last night and he had set it up that we would have we would be able to check out at 2 PM and there would be no charge she continue to go on the state. No there are no notes and you will be charged a fee as I try to explain to her that that is not true and if she can reach out to that gentleman, she continue to have a smirk on her face did not want to assist and just kept stating no you will have to pay the fee. I advise. I will not pay the fee and she advised that she that I would not be able to get my things and continue to smirk again, I explained to her that it was not fair and she should provide some type of customer service. Then I asked for the corporate number so that I would be able to file complaint and she stated there is no corporate number I’ve giving you our office number. I advised her that i will give a call to corporate she then advised me I’ll speak with the gentleman and if he says that he did tell you that then I’ll refund your money, but you’re still gonna be charged this fee their representatives have poor customer service representatives no compassion and need learn how to problem solve. I will never do business at this company ever again nor promote them in the future. I will continue to file complaint with corporate office and I will ask for my money back if I have to dispute it with my bank, I will, but I do believe that this is unfair, treatment and a way to rip people off , do not come here Read less

Excellent service starting from the Front desk Ms. Andrea and Ms. Deysi offering us all the information we needed. The maintenance service was spectacular, the supervisor, I don't remember her name, she was from Brazil, she resolved a request with our bed in the room in less than 15 minutes. The entire swimming pool area is incredible and the best thing is the location of the Hotel near all the Disney Parks and ESPN sport complex. Thanks to all the staff at Red Lion Hotel. Read less