Hard Rock Hotel at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

As soon as you step through the front door of the Hard Rock Hotel®, you’ll feel like a rock ‘n’ roll icon. With little musical touches throughout the corridors and on the walls, you’ll be transported to Rockstar heaven. When it comes to the fun part there’s a huge pool, a sandy beach, and even water jets and a slide pool-side. But the music hasn’t been forgotten — dip your head under the water and hear the beat. You’re not far from the parks, and you also get exclusive benefits thrown in including skip-the-regular-line access**, and early park admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required).

Amenities

  • Kids Club
  • Wheelchair access
  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

650 rooms and suites. All with air-conditioning, 49" flat-screen TV, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. Standard Rooms are 375 sq ft and have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Garden View Rooms are 375 sq ft and feature views of the hotel's gardens, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 375 sq ft and feature views of the pool, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 400 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

King Suites are 650 sq ft open-plan suites, with a large living area and 1 king-size bed, sleeping maximum 2 adults.

Future Rock Star Suites are 800 sq ft and have 2 bedrooms. With 1 king-size bed in the master bedroom, and twin beds in the second bedroom, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty Club Rooms are located on the 7th floor. and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Rock Royalty club benefits include access to the Rock Royalty Lounge. Continental breakfast, 7am-10am. Personal concierge services. Hors d’oeuvres, beer, wine - 5pm-7pm. Evening sweets, 8:30pm-9:30pm. Complimentary coffee, assorted teas and soft drinks. Evening turndown service. Discount on cabanas*.

Please note: some services of the Rock Royalty Lounge may be temporarily unavailable, please inquire upon arrival to the hotel.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and Citywalk. Self-parking $28, valet parking $37, both plus tax, per day (payable locally, subject to change).

The Palm Restaurant (New York-style steakhouse, open for dinner). The Kitchen (open for breakfast, lunch and dinner). Velvet Bar (newly renovated lobby lounge). Emack & Bolio's Marketplace (grab-and-go food, ice-cream parlour, and Starbucks®). beachclub^ (poolside dining). 24-hour room service*.

Poolside concert nights and DJ days (seasonal).

12,000 sq ft pool with 260 ft slide, poolside games, 2 hut tubs, sand volleyball court and interactive fountains and kids' play area. Pool cabanas* (seasonal). bodyrock® fitness centre. Kids Camp* (reservations required). Game room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay.

Resort-wide charging privileges with your room key. Complimentary merchandise delivery to your hotel from shops across Universal. Complimentary CityWalk Club access‡ to select venues. Universal Vacation Planning Centre. Complimentary WiFi. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios store. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

Click here for latest travel advice

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

Please note: Some imagery shown does not represent current operational and safety guidelines. Visitors should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines before visiting this destination. Face coverings and temperature checks will be required for all guests. For important safety information at Universal Orlando Resort, please click here www.universalorlando.com/safetyinfo

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Special assistance

Please note: one person must be 21 years or over in each room to check-in.

Please note: there may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.  

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark and Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

© 2020 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
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Traveller rating

  • Excellent (6895)
  • Very good (2660)
  • Average (1013)
  • Poor (483)
  • Terrible (310)
Image of the Tripadvisor rating Rock Royalty? Absolutely!

Nov 26, 2021 travelingapes Bloomington, Indiana

We stayed at the Hard Rock hotel for 4 nights during the week of Thanksgiving. We arrived very early, at 9am. I had read several reviews that it’s very rare to get early access to your room, so we didn’t hold out much hope of an early check in. The customer service at the counter was excellent! (Thank you Ariel!) We were told all about our… Read more
We stayed at the Hard Rock hotel for 4 nights during the week of Thanksgiving. We arrived very early, at 9am. I had read several reviews that it’s very rare to get early access to your room, so we didn’t hold out much hope of an early check in. The customer service at the counter was excellent! (Thank you Ariel!) We were told all about our amenities staying on the 7th floor, the Rock Royalty package. We went right up and enjoyed the breakfast! The luggage counter held our luggage (shout out to Garth!). Unfortunately it poured for the first 4 hours, but we enjoyed the main area of the lobby, the gift shop, and walking around the spacious and beautiful hotel. The front desk team texted us with important information and answered any questions that I asked. This is the first time I’ve had communication like this from hotel staff. Very cool! Unfortunately, our room was not ready until closer to 6. As tired as we were, we understood that sometimes it’s a feat getting all rooms cleaned and flipped during a 5 hour period. We did NOT ask for compensation, however, our roll away bed charge was removed for the inconvenience. I considered that to incredible customer service! Our room was spacious, clean, and perfect for our family of 4. We have traveled to many different places and this was the most comfortable bed and pillows I have slept on. Or maybe they just felt amazing after a full day of walking and riding rides! While we didn’t have cleaning staff refresh our rooms during our stay, they were such a pleasure to see in the hallways! Always happy, kind, and asking if we needed anything. (Which just validated our patience with our room being late because I witnessed the incredible customer service the cleaning staff provided during the week!) The Rock Royalty Club level was absolutely worth it! Your room key is needed to swipe in the elevator to access the top floor. The lounge was open from 7-10am for breakfast. This was an assortment of pastries, oatmeal, boiled eggs, fruit, a hot food item (quiche, stuffed biscuit, etc), yogurt parfait, milk, water, tea, sodas, and a coffee/espresso/latte machine. Some mornings we would eat in the lounge and other mornings, pack a few plates and head back to the room. (Returning plates and silverware is always kind!) From noon until 2pm the lounge offered uncrustables (I’ve fallen back in love with the classic PB&J), bagged chips, cookies, fruit, and drinks. We would grab a few bottles of water for our bags and sodas for our hotel room fridge. 5-7 was “dinner snacks” as I call them! We had things like empanadas, wings, Mac & cheese, veggie trays, cheese cubes, and complimentary beer, wine, seltzers. (Please tip the bartender!) Beers in the park are $9 a pop, so 2 hours of complimentary beer a night is a huge bonus! The short walk to and from the park made it possible for us to take advantage of all the available food options- costing us little in the park! From 8-9pm was a dessert bar! Cookies, cupcakes, tarts, chocolate milk, brownies…. The perfect way to end the day. As a Type 1 diabetic, the lounge made it possible for me to always have food available. I could pack a PB&J and small snacks in my bag to sustain my blood sugars for a long day of walking. My kids got to enjoy a week without Mom’s blood sugar crashing or needing to stop at a busy restaurant for food. This was the best trip I’ve taken with my family, which is crazy considering the places we’ve been. The incredible customer service and staff at Hard Rock, even the other guests, made it a truly relaxing week. Universal is a short walk from the back or the hotel. We took the water taxi a few times, not to save time, but to enjoy the awesome boat captains! They were all friendly, played great music, and displayed impressive boat parking skills. I would say it’s a 5-7 minute walk to the gates of City Walk, and the scenery is gorgeous! Read less
Image of the Tripadvisor rating Rock & Roll, Royalty, Roller Coasters & Relaxation!

Nov 24, 2021 dorothym513 Galveston, Texas

I can’t say enough about this awesome place. Worth every dime! I was treated so very well & 🎶 it was just what I needed 🎶🎸❤️‍🩹🇺🇸🤘. I’ll be adding 🔜 all kinds of details and some fun time tips and pics. This was a worry free stay from check in to tatted valet! Say hello to Michael at the front desk!
Image of the Tripadvisor rating Amazing Stay!

Nov 21, 2021 stephaniek366

Hard Rock is the best! We stayed 6 days for this vacation and wish we could stay longer. The staff, rooms, and on site restaurants didn’t disappoint. Check out the Kitchen while you’re here! Valeria and Dawn are amazing!
Image of the Tripadvisor rating No refund after cancellation almost 3 weeks later

Nov 21, 2021 dkennedy14 Bristol, United Kingdom

I cancelled a one night reservation with Hard Rock Hotel and almost 3 weeks later I still have not received a refund of £330, so not a nominal amount to be missing from my bank account for 3 weeks. I’ve messaged the hotel on several occasions and Booking.com have also chased them with no response. I did actually cancel to book a 3 night stay at… Read more
I cancelled a one night reservation with Hard Rock Hotel and almost 3 weeks later I still have not received a refund of £330, so not a nominal amount to be missing from my bank account for 3 weeks. I’ve messaged the hotel on several occasions and Booking.com have also chased them with no response. I did actually cancel to book a 3 night stay at the same hotel with a different travel agent but will be changing my booking to the Portofino Bay Hotel instead - HRH’s customer service is clearly lacking and that’s before we’ve even walked through the door. Read less
Image of the Tripadvisor rating Pre-stay customer service

Nov 21, 2021 kellytadier Jersey, United Kingdom

Whilst this year’s stay is still a few weeks off (18 Dec - 4 Jan at the hard rock), we had booked through universal vacations a year back and have needed to contact them a fair few times recently to firm up details and to make some adjustments to our length of stay and transport etc. The team have gone above and beyond each time to help, as well… Read more
Whilst this year’s stay is still a few weeks off (18 Dec - 4 Jan at the hard rock), we had booked through universal vacations a year back and have needed to contact them a fair few times recently to firm up details and to make some adjustments to our length of stay and transport etc. The team have gone above and beyond each time to help, as well as chatting about our upcoming stay whilst they load and check items. Just a lovely experience and so wonderful to have such an engaged and enthusiastic team, particularly heading into a busy season when they must be under pressure. Each time I’ve wanted to complete the survey but it doesn’t take you through (might be a quirk of international call settings etc). Fantastic job Universal! Read less