Hard Rock Hotel at Universal Orlando

Universal Orlando Resort, Orlando

Virgin rating

The hotel

As soon as you step through the front door of the Hard Rock Hotel®, you’ll feel like a rock ‘n’ roll icon. With little musical touches throughout the corridors and on the walls, you’ll be transported to Rockstar heaven. When it comes to the fun part there’s a huge pool, a sandy beach, and even water jets and a slide pool-side. But the music hasn’t been forgotten — dip your head under the water and hear the beat. You’re not far from the parks, and you also get exclusive benefits thrown in including free Universal Express Unlimited ride access**, allowing you to skip the regular lines in Universal Studios Florida and Universal’s Islands of Adventure all day, as well as Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required).

Amenities

  • Kids Club
  • Wheelchair access
  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

650 rooms and suites. All with air-conditioning, 49" flat-screen TV, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. Standard Rooms are 375 sq ft and have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Garden View Rooms are 375 sq ft and feature views of the hotel's gardens, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 375 sq ft and feature views of the pool, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 400 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

King Suites are 650 sq ft open-plan suites, with a large living area and 1 king-size bed, sleeping maximum 2 adults.

Future Rock Star Suites are 800 sq ft and have 2 bedrooms. With 1 king-size bed in the master bedroom, and twin beds in the second bedroom, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty Club Rooms are located on the 7th floor. and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Rock Royalty club benefits include access to the Rock Royalty Lounge. Continental breakfast, 7am-10am. Personal concierge services. Hors d’oeuvres, beer, wine - 5pm-7pm. Evening sweets, 8:30pm-9:30pm. Complimentary coffee, assorted teas and soft drinks. Evening turndown service. Discount on cabanas*.

Please note: some services of the Rock Royalty Lounge may be temporarily unavailable, please inquire upon arrival to the hotel.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Book 7 nights or more for travel before 31 Dec '25 and receive up to 30% off your accommodation rates. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and Citywalk. Self-parking $28, valet parking $37, both plus tax, per day (payable locally, subject to change).

The Palm Restaurant (New York-style steakhouse, open for dinner). The Kitchen (open for breakfast, lunch and dinner). Velvet Bar (newly renovated lobby lounge). Emack & Bolio's Marketplace (grab-and-go food, ice-cream parlour, and Starbucks®). beachclub^ (poolside dining). 24-hour room service*.

Poolside concert nights and DJ days (seasonal).

12,000 sq ft pool with 260 ft slide, poolside games, 2 hut tubs, sand volleyball court and interactive fountains and kids' play area. Pool cabanas* (seasonal). bodyrock® fitness centre. Kids Camp* (reservations required). Game room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay.

Resort-wide charging privileges with your room key. Complimentary merchandise delivery to your hotel from shops across Universal. Universal Vacation Planning Centre. Complimentary WiFi. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios store. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

* Denotes local charge.

Special assistance

Please note: one person must be 21 years or over in each room to check-in.

Please note: there may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. 

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

© 2023 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2023 Universal Studios. All rights reserved.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23)

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7356)
  • Very good (2794)
  • Average (1147)
  • Poor (570)
  • Terrible (404)
Image of the Tripadvisor rating It’s an expensive and grim hotel trading entirely in not really needed express passes to the theme parks next door.

Nov 1, 2024 antspants04 Brentford, United Kingdom

This is a truly lousy hotel. The fact the management have the nerve to respond to negative reviews with their “so sorry it’s below our usual standards” nonsense instead of hiring a carpet cleaner and getting rid of the stains is a travesty. We were in room 5025, with a view of the bins and a tent for the build crew to have lunch. The carpet as… Read more
This is a truly lousy hotel. The fact the management have the nerve to respond to negative reviews with their “so sorry it’s below our usual standards” nonsense instead of hiring a carpet cleaner and getting rid of the stains is a travesty. We were in room 5025, with a view of the bins and a tent for the build crew to have lunch. The carpet as stated looked stained and filthy, we kept our shoes on in the room. The bathroom was dated and badly designed. Like something out of a horror roll but the real horror is that you pay $650 a night to stay in it. The pool area is nice but filthy. They just can’t be bothered to clean in this hotel/hovel. This means the service is also dreadful - their motto should be “we just don’t care”. The cafe downstairs will make you a coffee but take 10 minutes and it will taste burnt. The tables in the restaurants remain uncleared for ages. They really can’t be bothered. We waited for them to bring us our iPad they we left behind for 20 minutes as they just couldn’t be bothered. We were worried about the hotel after Thai one as it was cheaper and we figured would be even worse. It is animal kingdom lodge and it’s the opposite of this. Clean, lovely, amazing service. And much cheaper. I’d suggest you stay there. Or anywhere else really. We chose hard rock for the express passes and honestly the queues were so short at the parks many of the express lines were closed Read less
Image of the Tripadvisor rating Express unlimited

Oct 29, 2024 WandrinStar01 Stoke-on-Trent, United Kingdom

Booked this for 1 night, mainly to access the express pass unlimited for 2 days. Nice enough, but wouldn’t stay again for a while. Royal Pacific next time , similar location, amenities and service. Deal for express pass is a must . We enjoyed stay, but wouldn’t rush to return, simply because we’d like to try the Royal Pacific, Portofino or the new… Read more
Booked this for 1 night, mainly to access the express pass unlimited for 2 days. Nice enough, but wouldn’t stay again for a while. Royal Pacific next time , similar location, amenities and service. Deal for express pass is a must . We enjoyed stay, but wouldn’t rush to return, simply because we’d like to try the Royal Pacific, Portofino or the new Helios first Read less
Image of the Tripadvisor rating Hard Rock Hotel, Universal Studios, Orlando

Oct 29, 2024 Boney74

Completed a one night stay (family of 5, 2a 3c (16,14,7). The hotel is not cheap, but factor in two days of express passes and it works out cheaper than just purchasing two days of passes (bargain)!! We arrived early 6:50am and checked in, expecting to have to leave cases in the hold room, but they had a room ready and it was perfect! A pull out… Read more
Completed a one night stay (family of 5, 2a 3c (16,14,7). The hotel is not cheap, but factor in two days of express passes and it works out cheaper than just purchasing two days of passes (bargain)!! We arrived early 6:50am and checked in, expecting to have to leave cases in the hold room, but they had a room ready and it was perfect! A pull out bed was added for our youngest, which he found really comfy! Despite a tropical storm/hurricane on the second day of the park visit, it didn’t stop the fun. The hotel couldn’t be positioned any better, literally 4mins walk to islands of adventure! A huge reception area with lots of sofas for tired feet. There is also a lovely and very handy cafe that does take away with a nice little menu, and Starbucks to add an extra caffeine hit if needed. We honestly couldn’t fault the hotel and all their services. Would highly recommend. Read less
Image of the Tripadvisor rating False advertising, long lines at front desk, terrible service.

Oct 27, 2024 Stephen Y

The worst hotel experience I’ve had in many years. Blatant false advertising. A 2 bedroom suite that only has 1 bedroom. On top of that, the 1 bedroom is simply an adjoining room. Horrible customer service. All around terrible hotel. It is close to the park entrances, but that is the only thing you will like about this hotel.
Image of the Tripadvisor rating Awful experience!

Oct 26, 2024 458fannym Braine-Le-Chateau, Belgium

We took this hotel because the express pass was included and we love the hard rock hotels and did a lot already but this one was so bad! So expensive for old school rooms, we could not take a shower for the 2 days we stayed! The shower was broken! They said they would take care but nothing! The windows are dirty, there was one pin in my room and… Read more
We took this hotel because the express pass was included and we love the hard rock hotels and did a lot already but this one was so bad! So expensive for old school rooms, we could not take a shower for the 2 days we stayed! The shower was broken! They said they would take care but nothing! The windows are dirty, there was one pin in my room and armed my foot, the pillows are so uncomfortable, only one small blanket I was freezing all the night, even not a free bottle of water for a 700$ night room! Super angry about this hotel 700$ for no shower it is a SHAME! It is a pity because the pool is cool and the restaurant and bar also, but if you have the choice just don’t go for this hotel but take one of the other exclusive for express pass! Read less