Hard Rock Hotel at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

As soon as you step through the front door of the Hard Rock Hotel®, you’ll feel like a rock ‘n’ roll icon. With little musical touches throughout the corridors and on the walls, you’ll be transported to Rockstar heaven. When it comes to the fun part there’s a huge pool, a sandy beach, and even water jets and a slide pool-side. But the music hasn’t been forgotten — dip your head under the water and hear the beat. You’re not far from the parks, and you also get exclusive benefits thrown in including skip-the-regular-line access**, and early park admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required).

Amenities

  • Bar
  • Hot tub
  • Wheelchair access
  • Volley Ball
  • Restaurant
  • Families
  • Games Room
  • Fitness Centre/Gym
  • Room Service
  • Swimming Pool
  • Close to Universal Orlando Resort
  • Kids Club

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

650 rooms and suites. All with air-conditioning, 49" flat-screen TV, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. Standard Rooms are 375 sq ft and have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Garden View Rooms are 375 sq ft and feature views of the hotel's gardens, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 375 sq ft and feature views of the pool, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 400 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Rock Royalty Club Rooms are located on the 7th floor. and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 650 sq ft open-plan suites, with a large living area and 1 king-size bed, sleeping maximum 2 adults.

Future Rock Star Suites are 800 sq ft and have 2 bedrooms. With 1 king-size bed in the master bedroom, and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Club Level Rooms include access to the Royal Pacific's Club Lounge, offering the following benefits:

  • Complimentary continental breakfast
  • Evening beer and wine
  • Personal concierge service
  • Complimentary coffee, tea and soft drinks throughout the day
  • Evening hors d'oeuvres 
  • Afternoon snacks
  • Complimentary admission to the fitness centre
  • Evening turndown service in-room
  • Cotton signature bathrobes in-room
  • Reduced prices on pool cabanas

Please note: the Club Lounge is open daily 7:00am - 10:00pm.


Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

  • Booking bonus: Skip the regular lines with free Universal Express Unlimited ride access** (valid theme park admission required).

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and Citywalk. Self-parking $28, valet parking $37, both plus tax, per day (payable locally, subject to change).

The Palm Restaurant (New York-style steakhouse, open for dinner). The Kitchen (open for breakfast, lunch and dinner). Emack & Bolio's Marketplace (grab-and-go food, ice-cream parlour, and Starbucks®). beachclub^ (poolside dining). 24-hour room service*.

Poolside concert nights and DJ days (seasonal).

12,000 sq ft pool with 260 ft slide, poolside games, 2 hut tubs, sand volleyball court and interactive fountains and kids' play area. Pool cabanas* (seasonal). bodyrock® fitness centre. Kids Camp* (reservations required). Game room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay.

Resort-wide charging privileges with your room key. Complimentary merchandise delivery to your hotel from shops across Universal. Complimentary CityWalk Club access‡ to select venues. Universal Vacation Planning Centre. Complimentary WiFi. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios store. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights at all times.

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Please note: one person must be 21 years or over in each room to check-in.

Please note: there may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.  

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

© 2020 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6732)
  • Very good (2637)
  • Average (995)
  • Poor (467)
  • Terrible (297)
Image of the Tripadvisor rating Great proximity to the parks!

May 26, 2020 AngelinaCh22 Minneapolis, Minnesota

Our family of 6 stayed at the Hard Rock Orlando the first week of November 2019. My husband was attending the Microsoft conference, so we decided to bring the kids and upgrade to a suite. We stayed here twice before and enjoyed it both times. This trip, we spent more time at the pool, as the weather was beautiful and we were there for a full… Read more
Our family of 6 stayed at the Hard Rock Orlando the first week of November 2019. My husband was attending the Microsoft conference, so we decided to bring the kids and upgrade to a suite. We stayed here twice before and enjoyed it both times. This trip, we spent more time at the pool, as the weather was beautiful and we were there for a full week. The DJ at the pool was absolutely fantastic - he played all the popular music my tweens and teens were into, and he had them dancing and having an excellent time! I cannot say enough about the bar staff - we sat at the bar one evening for the football game and the bartenders were amazing! I asked if they minded if my underage sons sat at the bar to watch the game; they replied with "everyone is welcome here - this is a family resort!" and then proceeded to wow them with all types of non-alcoholic drink concoctions. The kids had a blast and are still talking about it months later. Towards the end of the evening, one of my kiddos started to feel ill from too much sun..the bartenders boxed up our food and then had chocolate cake delivered up to the room. It was so incredibly thoughtful and appreciated! One thing to note about the pool...the drink service around the pool is nonexistent. And that means that there are servers, but they do not do their job. We spent over an hour trying to flag one down to bring us drinks, and ended up walking up to the bar to get them. This was the same issue they had our last stay, and obviously things have not improved! The food in the hotel restaurants is excellent. We ate at the Kitchen - they offer excellent options along with an allergy menu. The service unfortunately was hit or miss both times we dined there. The lobby bar is an excellent place to go to listen to live music at the end of the night. Drink service is excellent and they have a wide variety of artists - some that are extremely talented. All in all - we look forward to returning to this resort. We do hope the pool service improves as this is the main downfall of this resort, but not a dealbreaker. The proximity to the parks (5 minute walk) cannot be beat! Read less
Image of the Tripadvisor rating Living Like A RockStar!!

Apr 23, 2020 AnnaBananaPole Essex, United Kingdom

After coming here, I think I am now spoiled for hotels now because nothing will top how much I enjoyed the Hard Rock Hotel at Universal Orlando. .....First Look..... The scenery is stunning, I can tell they really care about the upkeep of this hotel. The staff were so friendly and super helpful. Couldn't have wanted better staff than what we… Read more
After coming here, I think I am now spoiled for hotels now because nothing will top how much I enjoyed the Hard Rock Hotel at Universal Orlando. .....First Look..... The scenery is stunning, I can tell they really care about the upkeep of this hotel. The staff were so friendly and super helpful. Couldn't have wanted better staff than what we got here. The hotel is literally a stones throw away from universal and City Walk. Amazingly close so no worry about getting taxis home. .....Bedroom..... This was the thumbs up for me because the bedroom was amazing. Great size TV and enough programs to keep you entertained when you are in the room. The beds are massive and they were extremely comfortable. Bathrooms were a good size and were really clean. I could not work out how to turn on the bath for the life of me so it was showers all holiday. This hotel was the first time I had ever gotten room service but the service was fantastic and the food was really good. No balcony but oh well... .....Pool..... The pool was great. Good temperature and clean. I could tell they care about safety but I do feel they take it a little too far... you aren't allowed to pay with balls or inflatables. Sure, for safety I can understand why but you can't stand less than a meter away from your friend and throw a ball to each other. A little fun spongey in that respect. The hot tub was nice, although from what I could see there was one little tub for the whole hotel, not enough really. The entertainment was great. Music was to my taste. Rock, 80s etc so I was pretty happy. They did a few quizzes and guess the song which was nice. .....Bar..... The drinks were, although they are expensive were really nice. Lots of alcoholic drinks to choose from and soft drinks as well. The bar staff were nice as well, friendly and welcoming. The bar food was tasty as well. Lots of food to choose from we ended up eating here a few lunches and dinners. You have poolside service as well which is great. Although, one little point is that I think that some of the bar staff should respect that some customers do not want to pay for their drinks at the end of the day and/or do not want to pay on the same bill. My friend and I were obviously only paying for what we ordered and some staff didn't seem to quite get that we wanted things separately or to pay as we go. Not everyone of course but some of them seemed to get a bit funny with us when we asked. It ended up making us really confused and wasting time trying to organise who had bought what and who had paid for what. Maybe this should be taken into account and a system should be created for customers like this? .....Food..... Yes the food was quite expensive but I cannot fault how delicious it was. We had dinner here maybe once or twice because it was quiet expensive but it was still good. The breakfast was delicious and there was so much to choose from you are not going to go hungry. The Elvis pancakes (I think they were called) were really nice. Really for a sweet toothed person but delicious nonetheless. .....Store..... The food store is good and has a lot to choose from. The clothing store was great. Not as expensive as people would think. I picked up a few good things from here. .....Overall..... Being at The Hard Rock has truly ruined me for staying at other hotels. Nothing is quite the same. I did feel like a rockstar here. When I save up the money, I definitely want to come back here but if you want to have a really great, relaxing stay, I would take a couple of £1000 per person just to be comfortable. .....Negatives..... - Watch out for the parking charge because it is expensive and you need to pay for the entire time rather than at the end of your stay. It was around $24 a day... expensive right! - It is an expensive hotel, nothing comes cheaply so be prepared to spend a pretty penny here. - Hotel should create a system for customers wanting to pay for things separately and on the go. .....Notes..... - You get free fast pass tickets here for universal studios, island of adventures and a few others (can't remember), great saving! Obviously you still need to pay for your ticket but fast pass is always worthwhile. - If you want to save money, go to the shop and buy your breakfast in the morning, little tub of cereal and milk for around $5-7. We only discovered this three days before we were due to leave... Read less
Image of the Tripadvisor rating Worst Hotel experience ever!!

Mar 31, 2020 OhioKellyTravels

The staff was rude. They do not care about customer service or their guests. Hotel is run down. For how expensive this hotel is, I expected way better. 1st room had period blood on the toilet and floor of the bathroom!!! Not sure how you miss that one! We got in early, and they were supposed to call us when the room was ready. We went to the… Read more
The staff was rude. They do not care about customer service or their guests. Hotel is run down. For how expensive this hotel is, I expected way better. 1st room had period blood on the toilet and floor of the bathroom!!! Not sure how you miss that one! We got in early, and they were supposed to call us when the room was ready. We went to the pool to wait. We were told there that the pool was temporarily closed, but only for a couple of hours. So we grabbed some chairs and laid down. After 2 hours, we inquired when the pool would open. They told us soon and to hold tight. We did, from 9 til 3:30. It never opened. They started to paint or seal the slide, and the spray came on our faces, lungs, and all over our drinks and food. So we moved seats. Went to go in the kiddie pool to cool off, and as we were walking up, the pH tested bad, and they shut it down for 2+ hours (told us it would be 30 mins). We finally had enough and went to the front desk to check on our room. We saw them handing keys out and checking guests in. Magically, they had not one, but two ready, even though they never called us, and gave people who checked in later their rooms. The first one had the blood, so we changed rooms, since it was not clean. Changing rooms was the only right thing they did. They definitely over promise and under deliver. We were told at 3:30 that they didn't care we were upset that the only sunny day we were there, the pool was closed, because we could have gone to another property to swim!!! Even though that is 3 boat rides and a 20+ min to get to, we would have gone, had they told us that at 9 or 11 or 1, when we continued to check on the status of the pool. They literally had a we don't care, it's not our problem, attitude. Went to have lunch and when we walked in, we were told they were closed and reopen in 30 minutes. Went back in 40, and were told they were closed for 30 minutes. They have no clue what is going on, and none of their staff is on the same page. They all have lackluster attitudes, and could care less if your stay is good or not. Do yourself a favor and go elsewhere for the money!!!! Read less
Image of the Tripadvisor rating Super

Mar 22, 2020 bandya12

I can go to this hotel very good awesome I'm So good in this hotel my health is good I'm So go because I can eated Some food nice to me so I'm So exited of the week good nice what hotel Super thank you So much
Image of the Tripadvisor rating Exceptional customer Service!

Mar 18, 2020 ALLLgetaway Parrish, Florida

Hotel was very clean, fun, upscale and made visiting Universal so easy. We stopped by Cabanna Bay hotel and Hard Rock is much nicer. I wouldn’t stay at Cabanna Bay unless I had little kids. I had teenage boys with me and the Hard Rock was perfect. Loved being able to jump on the 5 min ferry to the parks and City Walk. The only negative I… Read more
Hotel was very clean, fun, upscale and made visiting Universal so easy. We stopped by Cabanna Bay hotel and Hard Rock is much nicer. I wouldn’t stay at Cabanna Bay unless I had little kids. I had teenage boys with me and the Hard Rock was perfect. Loved being able to jump on the 5 min ferry to the parks and City Walk. The only negative I would say is the bathroom. We stayed in the oversized, two queen bed room with couch. The room was spacious but the bathroom was WAY too small and you literally have to turn sideways to get in & out of the bathroom! The staff did a great job cleaning the room and Sonya at the front desk went out of her way to accommodate us! Every staff member was helpful and gave excellent customer service, which makes or breaks an experience! We will definitely stay again! Read less