Hard Rock Hotel at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

As soon as you step through the front door of the Hard Rock Hotel®, you’ll feel like a rock ‘n’ roll icon. With little musical touches throughout the corridors and on the walls, you’ll be transported to Rockstar heaven. When it comes to the fun part there’s a huge pool, a sandy beach, and even water jets and a slide pool-side. But the music hasn’t been forgotten — dip your head under the water and hear the beat. You’re not far from the parks, and you also get exclusive benefits thrown in including skip-the-regular-line access**, and early park admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required).

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Close to Universal Orlando Resort
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Games Room

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

650 rooms and suites. All with air-conditioning, 49" flat-screen TV, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. Standard Rooms are 375 sq ft and have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Garden View Rooms are 375 sq ft and feature views of the hotel's gardens, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 375 sq ft and feature views of the pool, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 400 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Rock Royalty Club Rooms are located on the 7th floor. and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 650 sq ft open-plan suites, with a large living area and 1 king-size bed, sleeping maximum 2 adults.

Future Rock Star Suites are 800 sq ft and have 2 bedrooms. With 1 king-size bed in the master bedroom, and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

  • Booking bonus: Skip the regular lines with free Universal Express Unlimited ride access** (valid theme park admission required).

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and Citywalk. Self-parking $28, valet parking $37, both plus tax, per day (payable locally, subject to change).

The Palm Restaurant (New York-style steakhouse, open for dinner). The Kitchen (open for breakfast, lunch and dinner). Emack & Bolio's Marketplace (grab-and-go food, ice-cream parlour, and Starbucks®). beachclub^ (poolside dining). 24-hour room service*.

Poolside concert nights and DJ days (seasonal).

12,000 sq ft pool with 260 ft slide, poolside games, 2 hut tubs, sand volleyball court and interactive fountains and kids' play area. Pool cabanas* (seasonal). bodyrock® fitness centre. Kids Camp* (reservations required). Game room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay.

Resort-wide charging privileges with your room key. Complimentary merchandise delivery to your hotel from shops across Universal. Complimentary CityWalk Club access‡ to select venues. Universal Vacation Planning Centre. Complimentary WiFi. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios store. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights at all times.

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Please note: one person must be 21 years or over in each room to check-in.

Please note: there may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.  

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

© 2020 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6756)
  • Very good (2641)
  • Average (997)
  • Poor (472)
  • Terrible (301)
Image of the Tripadvisor rating Always a pleasure!

Sep 27, 2020 C6207EJrebeccar

We always enjoy visiting the Loews hotels. But the Hard Rock most of all. While headed to indulge in the family style breakfast which was amazing and totally worth it not only because it was cooked to perfection but because our servers Steve and David. They were top quality servers who made sure our food was cooked to our liking and had enough… Read more
We always enjoy visiting the Loews hotels. But the Hard Rock most of all. While headed to indulge in the family style breakfast which was amazing and totally worth it not only because it was cooked to perfection but because our servers Steve and David. They were top quality servers who made sure our food was cooked to our liking and had enough fill our bellies! We came in to contact with Ronnie who took the time to make sure we were are enjoying our stay and answer a couple of questions we had about park hours, all while making sure the Hard Rock is in tip top shape! Ronnie is by far one of best at Hard Rock. The Hard Rock employees understand that creating a great customer service experience is what makes a difference between a mediocre vacation and an exceptional one! Thank you Ronnie for your kindness and patience. Read less
Image of the Tripadvisor rating Not good so far

Sep 27, 2020 seanbU5561YR Palm Beach Gardens, Florida

Only have been here 1 night so far and am not impressed. After having to wait 3 hours for a room. They failed to text, as they said they would, when the room was ready. Had to go to the front desk several times before finally receiving our room. Outlets in room are so incredibly loose , only half are able to be used. I have had better experiences… Read more
Only have been here 1 night so far and am not impressed. After having to wait 3 hours for a room. They failed to text, as they said they would, when the room was ready. Had to go to the front desk several times before finally receiving our room. Outlets in room are so incredibly loose , only half are able to be used. I have had better experiences at Cabana Bay. The grab and go options are limited. They have parfaits but no yogurt. A half filled display of breakfast pastries, donuts and bagels. You would think that they would offer some type of voucher or compensation for the experience but nothing so far. My brothers room, the phone wasn’t working. I understand the pandemic response and everything but this is bordering ludicrous. We came her for our nieces birthday and frankly, it’s a bit embarrassing. Hopefully our experiences at the Studios and IOA are better today. Also FYI, Room 5006 has a wonderful view of an air vent as you look towards the parks. May want to avoid this room of that doesn’t interest you. Read less
Image of the Tripadvisor rating Disappointed

Sep 26, 2020 Jen8770

I booked a family vacation in the fall of 2019 for May 2020. We were supposed to stay at Lowes Portofino. Due to Covid and closure of Universal we rescheduled for September 21 2020. I had booked a club level room with the provided express pass and early access. I purchased quick service dining. A couple of weeks prior to our trip I logged on to… Read more
I booked a family vacation in the fall of 2019 for May 2020. We were supposed to stay at Lowes Portofino. Due to Covid and closure of Universal we rescheduled for September 21 2020. I had booked a club level room with the provided express pass and early access. I purchased quick service dining. A couple of weeks prior to our trip I logged on to check everything and saw where our resort (Lowes) was closed. A friend that works with Fairy Godmother Travel had helped me with booking (she was great!) so I contacted her. She In turn contacted Universal. They moved us to the Hard Rock. They refunded us 175 and gave us 50 dining credit. Seemed fair. I have tried to take into consideration the Covid restrictions and be understanding. We had to wear mask at all times, get temperature checks daily and practice social distancing. The pro is location. Hard Rock is within easy walking distance of both parks and city walk. The shuttle took us to Volcano Bay. There were several places at City Walk closed, and a few places in both parks closed ..but we were able to do everything that we wanted to do. Most of the decor is nice and appropriate for Hard Rock. The grounds are beautiful. The concierge desk was helpful. The cons..IslandS OF Adventure was the only park that allowed early access and Volcano Bay was closed on Tuesday and Thursday. The parks also closed at 5. Islands was open one day until 6. As for the HOTEL, the only pro to Club level was the drinks. The food was very disappointing. Cereal, oatmeal, fruit, and less than par pastries. The evening snacks and sweets were no better. Definitely not worth the extra. The room Was significantantly smaller than what I had planned for and paid for with Lowes. There was NO housekeeping. I had to request EVERYTHING from toilet paper to trash bags. I didnt pay $5000 to empty my garbage and request then wait for towels and toilet paper to be dropped outside my door in a bag. The gentleman at checkout desk was rude. Again, I do understand concessions for Covid..but I paid full price for everything and got what I feel like was 1/2 of what I paid for. Read less
Image of the Tripadvisor rating Amazing Pool Staff!

Sep 24, 2020 Archiarella

We spent my daughter’s birthday weekend at the Hard Rock and could not have had a better time or have been treated better by the staff. On Friday we had the pleasure of having Robert and then John as our servers poolside. They were attentive and so fun! We were so happy to see them again when we rented a cabana on Saturday. The cabana attendants… Read more
We spent my daughter’s birthday weekend at the Hard Rock and could not have had a better time or have been treated better by the staff. On Friday we had the pleasure of having Robert and then John as our servers poolside. They were attentive and so fun! We were so happy to see them again when we rented a cabana on Saturday. The cabana attendants Danny and Michael treated us just as well. They went above and beyond to make sure we had everything we needed and even helped us decorate the cabana. We will definitely be back because of these guys! Read less
Image of the Tripadvisor rating Rock On - Be Nice Fair & Honest in Everything You Do

Sep 22, 2020 TTTTBAY

Had a most excellent time at the Hard Rock Orlando FL. 9-18-20 to 9-21-20. Stayed with Daughter, Son-in-law and Grand Kids. Here is the deal.. Food was Most Excellent. Pool staff and Pool Bar Personnel over the top accommodating. (Kristen) On-site restarunts also great, good service and hot food. Had a bit of a tussle with a checkin fella. He was… Read more
Had a most excellent time at the Hard Rock Orlando FL. 9-18-20 to 9-21-20. Stayed with Daughter, Son-in-law and Grand Kids. Here is the deal.. Food was Most Excellent. Pool staff and Pool Bar Personnel over the top accommodating. (Kristen) On-site restarunts also great, good service and hot food. Had a bit of a tussle with a checkin fella. He was "over the top" about masks. All had masks on. He singled me out with mask not totally over the very bottom mouth, but I was drinking in the lobby & he kinda freaked out. Told him I was taking a drink and he still was oddly persistent, as I was headed to the restroom. It ended with me calling him out about my profession and knowing all about COVID and that I personally was here at Hard Rock to de-compress. We have been here at Hard Rock Orlando Many times. Love the place, atmosphere, pool, cabanas, children pool & water slide, food. Parks and City Walk are right at your back door. Lots of fun if thats what you want to make with you, and your friend or family. One bad apple don't spoil the bunch. :) Read less