Loews Portofino Bay Hotel at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

Experience la dolce vita — the sweet life — at Loews Portofino Bay at Universal Orlando, and prepare to be transported to the charming, picturesque Italian seaside and cobblestoned streets. Sit and enjoy the views over the glistening harbour waters while sipping on a coffee. Taste traditional Italian food in one of the many restaurants. And when the sun’s shining, jump into one of the pools to cool off. The parks are only a water taxi or shuttle bus away, and you’ll benefit from amazing extras like early park admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay, and skip-the-regular-line ride access** (select attractions, valid theme park admission required).

Amenities

  • Kids Club
  • Wheelchair access
  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. A water taxi or shuttle bus is also available to reach all 3 parks and Universal CityWalk. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

750 rooms. All with air-conditioning, 42" flat-screen TV, iPod docking station, coffee maker, safe, iron and board, bathrobes, and hairdryer. Nightly turn-down service on-request. Garden View Rooms are 450 sq ft and have views of the lawns and gardens, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Bay View Rooms are 450 sq ft and overlook the piazza and scenic harbour, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms are 490 sq ft and have views of the villa pool or the beach pool, with a larger living space and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms are 490 sq ft and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Despicable Me Kids Suites are large family suites, featuring two bedrooms and a separate kids room with a small table and chair set, wardrobe and TV. With 1 king-size bed in the master bedroom, and twin beds or bunk beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children. (Please note: the children's bedroom only opens into the adult's bedroom).

Club Level Rooms include access to the Portofino Club Lounge, offering the following benefits: (renovations will be taking place from August – mid December 2021.  During this time, club lounge services and amenities will be offered to guests in an alternate location).

  • Complimentary continental breakfast
  • Evening beer and wine
  • Personal concierge service
  • Complimentary coffee, tea and soft drinks throughout the day
  • Evening hors d'oeuvres 
  • Afternoon snacks
  • Complimentary admission to the fitness centre

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and CityWalk™. Self-parking $28, , valet parking $37, both plus tax, per day (payable locally, subject to change).

Bice Ristorante (Italian cuisine, open for dinner). Mama Della's Ristorante (Italian food, open for dinner). Trattoria del Porto (Italian with a modern twist, open for breakfast, lunch and dinner). Sal's Market Deli (pizza, sandwiches and deli items, open for lunch and dinner). Splendido Bar and Grill^ (poolside dining). Gelateria (breakfast items, ice cream and milkshakes). Starbucks®. Bar American (lobby lounge). The Thirsty Fish (with evening entertainment on select nights). 24-hour room service*.

'Musica della Notte' (Music of the Night), an evening musical celebration at the Harbour Piazza.

Beach pool with water-slide, a sandy beach, adjacent children's pool, poolside games, 2 hot tubs and private cabanas*. Villa pool with private cabanas*. Hillside pool (quiet pool). Kids' camp* (reservations required), Mandara Spa®*. Fitness centre with hot tub, sauna and steam rooms*. Games room*.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up call from one of your favourite Universal Orlando characters*. Gift and retail shops. Concierge. Complimentary WiFi. Complimentary CityWalk Club access‡ to select venues. Universal Vacation Planning Centre.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

 

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

Please note: Some imagery shown does not represent current operational and safety guidelines. Visitors should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines before visiting this destination. Face coverings and temperature checks will be required for all guests. For important safety information at Universal Orlando Resort, please click here www.universalorlando.com/safetyinfo

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Special assistance

Please note: one person must be 21 years or over in each room to check-in

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.  

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark and Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Portofino Bay Hotel TM & © 2020 UCF Hotel Venture. All rights reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4531)
  • Very good (1552)
  • Average (715)
  • Poor (366)
  • Terrible (362)
Image of the Tripadvisor rating Beautiful Hotel

Nov 26, 2021 julie2021733 Knoxville, Tennessee

We only stayed here one night and received the benefit of express passes for day of check in and check out. It is a GORGEOUS hotel, especially at night! We loved it and plan to return for a longer stay. Be aware that room service is very expensive but we knew that before we ordered so we weren’t surprised. Can’t wait to visit again! We are… Read more
We only stayed here one night and received the benefit of express passes for day of check in and check out. It is a GORGEOUS hotel, especially at night! We loved it and plan to return for a longer stay. Be aware that room service is very expensive but we knew that before we ordered so we weren’t surprised. Can’t wait to visit again! We are hoping we will have more time to explore the property on our next trip! Read less
Image of the Tripadvisor rating Fav Universal hotel!

Nov 25, 2021 Getangelahere81

We LOVED this hotel.. the staff was great, room was huge and great location. All the food there was awesome. We had the best time! We stayed in the west wing and the water taxi was super close to our room. This was great when being tired after all day at the park!
Image of the Tripadvisor rating Perfect for adults and children alike!

Nov 23, 2021 lisawms2021 Janesville, Wisconsin

Beautiful property with amazing park convenience! Take a boat or walkway to Universal parks. The restaurants available are very good. There’s an amazing pool with a great water slide and two hot tubs. Very classy, relaxing stay!
Image of the Tripadvisor rating One of the best hotels in Orlando

Nov 23, 2021 Sherpa816506

We recently stayed at the Portofino and it is one of the best hotels we've ever stayed in, including high end hotels. The property is absolutely beautiful and the Italian theme is executed so well. The text for assistance feature is extremely helpful, the rooms are comfortable and clean, and the proximity to Universal cannot be beat (can walk or… Read more
We recently stayed at the Portofino and it is one of the best hotels we've ever stayed in, including high end hotels. The property is absolutely beautiful and the Italian theme is executed so well. The text for assistance feature is extremely helpful, the rooms are comfortable and clean, and the proximity to Universal cannot be beat (can walk or take a water taxi). There are wonderful food options; we HIGHLY recommend Bice. Room service can be hit or miss at hotels but this one was excellent. Overall, an excellent trip and would recommend this hotel to everyone. Read less
Image of the Tripadvisor rating Not very family-friendly

Nov 22, 2021 chadwheatley Finleyville, PA

Overall, I thought the hotel was very nice. We stayed in a Minion-themed room with our two boys (7 and 9). The room was spacious and very clean, and the boys loved the Minion bunk beds. We also really enjoyed the convenient boat to City Walk and the parks. Although the rooms and location were great, the overall resort experience was not as… Read more
Overall, I thought the hotel was very nice. We stayed in a Minion-themed room with our two boys (7 and 9). The room was spacious and very clean, and the boys loved the Minion bunk beds. We also really enjoyed the convenient boat to City Walk and the parks. Although the rooms and location were great, the overall resort experience was not as expected. Given the cost to stay at this highly rated resort, I assumed the amenities and service would be much better. The kids enjoyed the couple days we spent at the pool. However, the life guards take their job a little too seriously, as we called them the "no-fun police." Also, I expected a lot more variety in the grab-n-go food options. There were really only two options, Starbucks/Gelateria and Sal's. However, the Gelateria is the only place open in the morning with extremely limited options. Lastly, on one of the days we spent at City Walk, we had a rainy day. When I asked the concierge if they had umbrellas for the guests to use (which most limited-service hotels offer), they told me I would have to buy them in the gift shop. It didn't make sense to spend money on an umbrella I was simply going to throw away. Given the price we paid to stay at this resort, I would have expected a little better service and amenities. I would not likely stay here again given the other available options. Read less