Loews Portofino Bay Hotel at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

Experience la dolce vita — the sweet life — at Loews Portofino Bay at Universal Orlando, and prepare to be transported to the charming, picturesque Italian seaside and cobblestoned streets. Sit and enjoy the views over the glistening harbour waters while sipping on a coffee. Taste traditional Italian food in one of the many restaurants. And when the sun’s shining, jump into one of the pools to cool off. The parks are only a water taxi or shuttle bus away, and you’ll benefit from amazing extras like early park admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay, and skip-the-regular-line ride access** (select attractions, valid theme park admission required).

Amenities

  • Children's Pool
  • Bar
  • Hot tub
  • Spa
  • Wheelchair access
  • Restaurant
  • Families
  • Games Room
  • Fitness Centre/Gym
  • Room Service
  • Swimming Pool
  • Close to Universal Orlando Resort

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. A water taxi or shuttle bus is also available to reach all 3 parks and Universal CityWalk. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

750 rooms. All with air-conditioning, 42" flat-screen TV, iPod docking station, coffee maker, safe, iron and board, bathrobes, and hairdryer. Nightly turn-down service on-request. Garden View Rooms are 450 sq ft and have views of the lawns and gardens, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Bay View Rooms are 450 sq ft and overlook the piazza and scenic harbour, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms are 490 sq ft and have views of the villa pool or the beach pool, with a larger living space and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms are 490 sq ft and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Despicable Me Kids Suites are large family suites, featuring two bedrooms and a separate kids room with a small table and chair set, wardrobe and TV. With 1 king-size bed in the master bedroom, and twin beds or bunk beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children. (Please note: the children's bedroom only opens into the adult's bedroom).

Club Level Rooms include access to the Portofino Club Lounge, offering the following benefits:

  • Complimentary continental breakfast
  • Evening beer and wine
  • Personal concierge service
  • Complimentary coffee, tea and soft drinks throughout the day
  • Evening hors d'oeuvres 
  • Afternoon snacks
  • Complimentary admission to the fitness centre

Please note: the Club Lounge is open daily 7:00am - 10:00pm.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

  • Booking bonus: Skip the regular lines with free Universal Express Unlimited ride access** (valid theme park admission required).

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and CityWalk™. Self-parking $28, , valet parking $37, both plus tax, per day (payable locally, subject to change).

Bice Ristorante (Italian cuisine, open for dinner). Mama Della's Ristorante (Italian food, open for dinner). Trattoria del Porto (Italian with a modern twist, open for breakfast, lunch and dinner). Sal's Market Deli (pizza, sandwiches and deli items, open for lunch and dinner). Splendido Bar and Grill^ (poolside dining). Gelateria (breakfast items, ice cream and milkshakes). Starbucks®. Bar American (lobby lounge). The Thirsty Fish (with evening entertainment on select nights). 24-hour room service*.

'Musica della Notte' (Music of the Night), an evening musical celebration at the Harbour Piazza.

Beach pool with water-slide, a sandy beach, adjacent children's pool, poolside games, 2 hot tubs and private cabanas*. Villa pool with private cabanas*. Hillside pool (quiet pool). Kids' camp* (reservations required), Mandara Spa®*. Fitness centre with hot tub, sauna and steam rooms*. Games room*.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up call from one of your favourite Universal Orlando characters*. Gift and retail shops. Concierge. Complimentary WiFi. Complimentary CityWalk Club access‡ to select venues. Universal Vacation Planning Centre.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights at all times.


HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Please note: one person must be 21 years or over in each room to check-in

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.  

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Portofino Bay Hotel TM & © 2020 UCF Hotel Venture. All rights reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

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Traveller rating

  • Excellent (4287)
  • Very good (1513)
  • Average (671)
  • Poor (325)
  • Terrible (317)
Image of the Tripadvisor rating Definitely going back! Here’s why...

Mar 29, 2020 TravelDiva274

Stayed at this gorgeous hotel with my “teen” (age 13), “tween” (age 11) and sister, 3/12 - 3/15. (We checked out the VERY DAY the parks closed due to COCID-19!) Whoever is able to find fault with this hotel is clearly not-picky! The hotel itself is gorgeous! My sister, who has visited the Amalfi Coast of Italy & Capri said she felt like she was… Read more
Stayed at this gorgeous hotel with my “teen” (age 13), “tween” (age 11) and sister, 3/12 - 3/15. (We checked out the VERY DAY the parks closed due to COCID-19!) Whoever is able to find fault with this hotel is clearly not-picky! The hotel itself is gorgeous! My sister, who has visited the Amalfi Coast of Italy & Capri said she felt like she was “back in Italy” the moment we arrived! We arrived at the hotel at 12:30 p.m. Staff was friendly & welcoming! We were offered an available room down the end of a long hallway which we decided to pass on (we’ll be walking enough at the Parks! Who wants to hike down a long hallway at the end of the day?!) So, we left our luggage with the luggage valet (don’t forget to tip!) and chose to wait another room was ready. SO glad we did! Room #1134 (East Wing) overlooks the Bay. It was spacious, clean and comfy! BONUS: it has its own little patio with a table & 2 chairs, enclosed by a low wall! My sister & I enjoyed cocktails & the live performances by the Italian singers on the patio each evening while the kids strolled around the bay or watched a movie...so relaxing! The only negative: we weren’t given any wash cloths 2 days in a row...but a quick call to housekeeping fixed that, We enjoyed the hotel pool on arrival day. Poolside service was convenient. The water slide was closed for maintenance but the kids didn’t mind. Cabanas (with dedicated wait staff, fan, TV, etc) are available for rent for $250.00 per day. Not bad if you plan to spend the day languishing by the pool after 2-3 days exploring the Parks. Speaking of Parks: Express Passes, the best things since sliced bread, are included with your stay at Porto Fino! ($85.00 each if purchased separately!). Separate Express Pass lines on all ride & attractions; no long waits! Express Passes not available at Volcano Bay but, as a guest of the Porto Fino, you enter ALL 3 PARKS 1-hour early!! So, grab a chaise, drop (or lock up) your stuff and RUN to your favorite ride or slide before the throngs arrive! Although the Porto Fino is the furthest hotel from the Parks, access is easy: You can walk, take the Water Taxi or take a “bike taxi”: Kids & I were taken by bike taxi to Universal! Nice ride and a great way to see the other hotels & landscaping. (If you choose this option, there’s no fee; bikers work for tips, so please be generous!) Crowds were large but manageable, considering the onset of COVID-19. All hotels & parks really stepped up their game in terms of additional safety and sanitary precautions. (Side point: my family & I self-quarantined for 2-weeks after our return from Universal. Happy to report that we are all healthy & doing well!) Nice restaurants on site; we ate at Mama Della’s the night before our departure. The calamari was delicious...just wish the portion was a little bigger...The salmon & shrimp with pappardelle was amazing! My sister enjoyed the spaghetti & meatballs. Kids meal portions are generous & include a drink & dessert. Wine & beer prices are reasonable. There’s also a Starbucks & a pizzeria with mini mart on site. Be sure to stroll through both gift shops (one off the lobby and one on Bay level) as well as the lovely little Art Gallery. **COMCAST EMPLOYEES: Show your Company I.D. and enjoy a 20% discount nearly everywhere! I won’t use this review to talk about the Parks (although we had a BALL!!!) But, Loews Porto Fino Bay Hotel gets “TWO THUMBS UP!” from my family!! We’re already looking forward to our next stay in 2021! Read less
Image of the Tripadvisor rating Noce

Mar 22, 2020 bandya12

Awesome you know that is the fantastic of this hotel very intresting of me you know I'm fan and I go to this hotel very good I'm So happy I'm eated some foods very tasteless and I again same food very good So taste after breakfast I can go to bedroom everything all right
Image of the Tripadvisor rating Better than Hard Rock. Absoluetly faultless and amazing customer service despite the hotel having to close (Coronavirus)

Mar 20, 2020 therealmattmottola Kettering, United Kingdom

IGNORE ALL THE NEGATIVE REVIEWS. We booked up to stay at the Portofino Bay for 3 weeks (01/03/2020 - 22/03/2020) and I became increasingly concerned as it neared the time of the holiday by the sudden rise in negative reviews (Due to construction work. It never, ever became an inconvenience to us). I was literally worrying over nothing. I received… Read more
IGNORE ALL THE NEGATIVE REVIEWS. We booked up to stay at the Portofino Bay for 3 weeks (01/03/2020 - 22/03/2020) and I became increasingly concerned as it neared the time of the holiday by the sudden rise in negative reviews (Due to construction work. It never, ever became an inconvenience to us). I was literally worrying over nothing. I received an email a few days before we were due to arrive by Dan, who is the front desk manager (Such a nice guy, I cant thank Dan enough for everything he did for us) asking if there was anything that they could do to ensure our arrival was as smooth and welcoming as possible. When we did arrive, Molly, who was checking us in was amazing! Honestly, I cant speak highly enough of her - so helpful. She covered everything and was just prepared to go above and beyond for us. We paid for the club room, which includes breakfast, dinner and evening treats. Everybody, and I mean everybody who worked in the club room again had amazing service and was so friendly! I need to give a special shout out to Greg though (Who works in the club room). Constantly working, never standing still and always checking on all guests. Fantastic service and incredibly polite. Faith in concierge also deserves a mention. We had some issues during the stay regarding confirmation of a booking to the Kennedy space centre and Faith helped with all phone calls. We even got charged for a phone call we made ourselves to the space centre prior to going to Faith for help, which the hotel sorted for us, meaning we didn't have to pay the whopping $200 charge! The rooms were gorgeous and clean, bathroom was huge and beds were unbeliavbly comfy! The maids got used to the fact I sleep with two pillows and not four which the beds are made as standard, so they always made my bed up with two pillows! We were upgraded to a room which had a balcony overlooking the harbour, and you could even see Rip Ride Rockit, Men in Black and The Simpsons ride from our balcony, and it was still incredibly peaceful. No noise whatsoever despite being so close to the attractions. (We booked two rooms and the balcony linked the two rooms together). Unfortunatly, our stay did end early due to the outbreak of the Coronavirus. This meant the theme parks and hotels had to close. The club room did close which meant we were unable to take advantage of the breakfast, meals and evening snacks, however the hotel did provide vouchers to one of the resturants on site to cover the remaining days. The breakfast voucher was valid for the Trattoria del Porto resturant, and the food and service was outstanding. I believe the voucher for dinner was valid at Sals. We got refunded the remianing days left in terms of the car parking on the day of check out, which happened 4 days before the end of the holiday as our orginal flight home on the 22nd got cancelled by Virgin. We were NOT informed of this cancellation by Virgin. Infact, we had absoluetly zero contact from Virgin during the whole holiday. If it wasn't for the hotel informing us Virgin had put us on an earlier flight, we would have missed it. We have stayed at the Hard Rock at Universal previously, and as good as that holiday was, the Portofino Bay tops it. We were really not sure if it could match the Hard Rock, but it does. We will be returning. Read less
Image of the Tripadvisor rating Third place deluxe resort

Mar 15, 2020 rwnc19 Chattanooga, Tennessee

Finally stayed at this hotel after multiple stays at Royal Pacific and Hard Rock and really didn’t care for it at all. We had problems at check in where our keys immediately stopped working. Instead of offering us a new room or even immediately correcting the issue we had to wait standing outside the room for over forty minutes to be able to get… Read more
Finally stayed at this hotel after multiple stays at Royal Pacific and Hard Rock and really didn’t care for it at all. We had problems at check in where our keys immediately stopped working. Instead of offering us a new room or even immediately correcting the issue we had to wait standing outside the room for over forty minutes to be able to get back in our room. This seemed ridiculous as we were paying over 500$ a night. While express passes are great, this is the farthest deluxe hotel from the park, so you are really stuck taking the water taxis. The lobby and hallways are overly perfumed to the point you can almost taste it on your tongue. Our room was recently refurbished but was incredibly dark and drab. The halls felt cavernous. We went over to the pool and one spa was cold and the other was closed. The pool bar was closed. Nothing seemed to be going on at the hotel our entire stay. Sal’s was the one and only bright spot during our stay. The only way we would stay here again would be if the other two deluxes were completely booked. Read less
Image of the Tripadvisor rating Great benefits

Mar 12, 2020 Lizzie6ekg

Our family with three teens stayed one night to take advantage of the free Express Passes for our day of check in and check out. The room price was less than half the cost of two days of Passes for five people. We moved from a less expensive hotel at 7am and were able to take our luggage right to the room. On checkout we used their luggage service… Read more
Our family with three teens stayed one night to take advantage of the free Express Passes for our day of check in and check out. The room price was less than half the cost of two days of Passes for five people. We moved from a less expensive hotel at 7am and were able to take our luggage right to the room. On checkout we used their luggage service until we left the park that evening. We upgraded to club level which gave us breakfast both days- eggs, pastries, breads, fruit- and dinner one nights Asian fare. Plus snacks and beverages available during the day. The convenience and price were worth it for five people. The water taxi is easy and you go through security at the hotel so bypass the long lines at the park. The room was a bit crowded with a roll away but manageable. It is quiet and comfortable Read less