Loews Portofino Bay Hotel at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

Experience la dolce vita — the sweet life — at Loews Portofino Bay at Universal Orlando, and prepare to be transported to the charming, picturesque Italian seaside and cobblestoned streets. Sit and enjoy the views over the glistening harbour waters while sipping on a coffee. Taste traditional Italian food in one of the many restaurants. And when the sun’s shining, jump into one of the pools to cool off. The parks are only a water taxi or shuttle bus away, and you’ll benefit from amazing extras like early park admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay, and skip-the-regular-line ride access** (select attractions, valid theme park admission required).

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Children's Pool
  • Close to Universal Orlando Resort
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. A water taxi or shuttle bus is also available to reach all 3 parks and Universal CityWalk. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

750 rooms. All with air-conditioning, 42" flat-screen TV, iPod docking station, coffee maker, safe, iron and board, bathrobes, and hairdryer. Nightly turn-down service on-request. Garden View Rooms are 450 sq ft and have views of the lawns and gardens, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Bay View Rooms are 450 sq ft and overlook the piazza and scenic harbour, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms are 490 sq ft and have views of the villa pool or the beach pool, with a larger living space and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms are 490 sq ft and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Despicable Me Kids Suites are large family suites, featuring two bedrooms and a separate kids room with a small table and chair set, wardrobe and TV. With 1 king-size bed in the master bedroom, and twin beds or bunk beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children. (Please note: the children's bedroom only opens into the adult's bedroom).

Club Level Rooms include access to the Portofino Club Lounge, offering the following benefits:

  • Complimentary continental breakfast
  • Evening beer and wine
  • Personal concierge service
  • Complimentary coffee, tea and soft drinks throughout the day
  • Evening hors d'oeuvres 
  • Afternoon snacks
  • Complimentary admission to the fitness centre

Please note: the Club Lounge is open daily 7:00am - 10:00pm.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and CityWalk™. Self-parking $28, , valet parking $37, both plus tax, per day (payable locally, subject to change).

Bice Ristorante (Italian cuisine, open for dinner). Mama Della's Ristorante (Italian food, open for dinner). Trattoria del Porto (Italian with a modern twist, open for breakfast, lunch and dinner). Sal's Market Deli (pizza, sandwiches and deli items, open for lunch and dinner). Splendido Bar and Grill^ (poolside dining). Gelateria (breakfast items, ice cream and milkshakes). Starbucks®. Bar American (lobby lounge). The Thirsty Fish (with evening entertainment on select nights). 24-hour room service*.

'Musica della Notte' (Music of the Night), an evening musical celebration at the Harbour Piazza.

Beach pool with water-slide, a sandy beach, adjacent children's pool, poolside games, 2 hot tubs and private cabanas*. Villa pool with private cabanas*. Hillside pool (quiet pool). Kids' camp* (reservations required), Mandara Spa®*. Fitness centre with hot tub, sauna and steam rooms*. Games room*.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up call from one of your favourite Universal Orlando characters*. Gift and retail shops. Concierge. Complimentary WiFi. Complimentary CityWalk Club access‡ to select venues. Universal Vacation Planning Centre.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights at all times.

 

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

Please note: Some imagery shown does not represent current operational and safety guidelines. Visitors should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines before visiting this destination. Face coverings and temperature checks will be required for all guests. For important safety information at Universal Orlando Resort, please click here www.universalorlando.com/safetyinfo

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Please note: one person must be 21 years or over in each room to check-in

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.  

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark and Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Portofino Bay Hotel TM & © 2020 UCF Hotel Venture. All rights reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4378)
  • Very good (1526)
  • Average (686)
  • Poor (346)
  • Terrible (338)
Image of the Tripadvisor rating First Vacation in 2 years

May 7, 2021 Buc1978 New Port Richey, Florida

First vacation since before the whole COVID-19! I booked this resort because I wanted to say I stayed on Universal Orlando Resort property. My best friend and I both had vacations coming up so I invited him to come along for the duration of the stay. We arrived around 1pm and were able to check in right away which was surprising because it was a… Read more
First vacation since before the whole COVID-19! I booked this resort because I wanted to say I stayed on Universal Orlando Resort property. My best friend and I both had vacations coming up so I invited him to come along for the duration of the stay. We arrived around 1pm and were able to check in right away which was surprising because it was a Monday and was not expecting room to be ready until 4pm. The hotel had temperature screenings in place for each day until Thursday which was when Universal stopped the Temperature check for everyone. Masks were required for the duration of our stay. The resort had three pools which were all open. The poolside bar at the beach pool was very good. We stay in room 1289 which was on the second floor and just a few steps from the hillside pool. The room had two queen beds, a lounger, and a desk, It also had a dresser with a fridge inside to store a small amount of items. The TV was good except could upgrade remotes. The bathroom was spacious and very well kept. The whole room was very nice although it was a walk to get to the elevators. If you want to not have to walk a lot get a room closer to the elevators. As with any resort there were a lot of places to eat from sit down to grab and go. They had a Starbucks and a Universal Store. The two big perks for staying at this resort were the free transportation to the parks and the unlimited express pass while staying on property. I would definitely recommend this resort to anyone that wants to get on as many rides as possible if they are staying in the area for longer than a few days. The unlimited express passes are expensive so its a huge savings. Read less
Image of the Tripadvisor rating Misleading

May 6, 2021 marcinmelissa Melbourne, Florida

I came to the resort with my kids and my sister. She had her newborn, her 4 year old, and her 10 year old. I had my 4 year old, two 13 year old, and two 16 year olds. We called the reservation number for the resorts instead of booking directly online because we needed to make sure our rooms were connecting/adjacent (due to the young children and… Read more
I came to the resort with my kids and my sister. She had her newborn, her 4 year old, and her 10 year old. I had my 4 year old, two 13 year old, and two 16 year olds. We called the reservation number for the resorts instead of booking directly online because we needed to make sure our rooms were connecting/adjacent (due to the young children and us needed to help each other). We were intending on staying at the Hard Rock (only because we live an hour away and have stayed at the Hard Rock multiple times —— you could say we are regulars), we explained our needs and the representative promised and reassured us that the Portifino Bay Resort would be able to have either connecting or adjacent rooms. Again, we NEEDED to have the rooms close. We felt fairly comfortable with the new resort and were extremely excited about having a new hotel to explore. I got to the hotel an hour or so before my sister. When I checked in we again were promised we would have rooms if not connecting they would be adjacent. With all the crazy things happening in the world we couldn’t have our 4 year olds walking down the hallway to each other rooms, and we were 100% fine with the rooms not being connecting as long as they were adjacent as promised (we would even have been okay with rooms a couple doors down... where we could open the door and watch the younger ones walk into the other room). Instead our rooms were NO WHERE NEAR EACH OTHER, they both were on the 4th floor but definitely not “adjacent” or anything remotely close together. We were planning on staying two nights but our rooms were so far apart we couldn’t do it for another night. At the price you pay and the fact that we waited on hold for over 1 and a half hours to make the reservation and ended up switching to a different resort. So definitely NOT HAPPY OR EVEN CONTENT WITH HOW OUR ROOM SITUATION ENDED UP. Also, we were told with the resort we were able to get into the theme park an hour before the general crowd. What they did not tell us was that this was only for Universal Studios and we were going to Islands of Adventures. So another misleading statement. Due to COVID we understand things are not “normal” as mentioned previously we are regulars, however, we were NOT INFORMED that City Walk closes at 10pm verses 2 am. It’s not stated on the website, nor was told to us on phone, or at the front desk. We got all the kids dressed to go and then found out by a guest that it closes at 10pm. The property was gorgeous. Read less
Image of the Tripadvisor rating NOT WORTH IT

May 5, 2021 shannonmc94 Kissimmee, Florida

I stayed in a Club level room with my fiancé and mother who was visiting. We arrived and got lost due to poor directions, our keys for the club level lounge would not work and they only gave us 2 keys for the lounge than fixing the issue with our cards. The halls are absolutely filthy and full of trash and laundry other guests just leave out. We… Read more
I stayed in a Club level room with my fiancé and mother who was visiting. We arrived and got lost due to poor directions, our keys for the club level lounge would not work and they only gave us 2 keys for the lounge than fixing the issue with our cards. The halls are absolutely filthy and full of trash and laundry other guests just leave out. We left our room one morning to go to Volcano bay and when we returned, most of the trash in the hall had not been moved. The walls are paper thin so good luck if you are a light sleeper. We heard children running around and screaming all night in the room next to us. For the amount of money that charge for, it is not worth it. I would rather stay ANYWHERE else than here. Read less
Image of the Tripadvisor rating A piece of Italy!

May 4, 2021 Departure100827

Wasn’t sure what to expect but so glad we made the trip and stayed at this beautiful hotel. Universal and islands were great with safety measures in place - felt comfortable and safe. The hotel was lovely with great service and amenities!
Image of the Tripadvisor rating Cleanliness is Next to Godliness

May 3, 2021 concernedguest12021

I recently stayed at lowes portofino bay resort orlando near Universal Studios. I was vary dissatisfied with the cleanliness of the room. The floor to the room entrance and bathroom floor were both extremely dirty with footprints and grime left behind from the previous guest. The towels did not look washed and were stained with makeup and dirt… Read more
I recently stayed at lowes portofino bay resort orlando near Universal Studios. I was vary dissatisfied with the cleanliness of the room. The floor to the room entrance and bathroom floor were both extremely dirty with footprints and grime left behind from the previous guest. The towels did not look washed and were stained with makeup and dirt from the previous guest also. We even found food on the food. We have stayed at this resort many times in the past but may not return. I would not recommend this resort at this time. Anthony Read less