Loews Portofino Bay Hotel at Universal Orlando

Universal Orlando Resort, Orlando

Virgin rating

The hotel

Experience la dolce vita — the sweet life — at Loews Portofino Bay at Universal Orlando. Set on a stunning harbour, prepare to be transported to the charming, picturesque Italian seaside and cobblestoned streets. Sit and enjoy the views over the glistening harbour waters while sipping on a coffee. Taste traditional Italian food in one of the many restaurants. And, when the sun’s shining, jump into one of the pools to cool off. The parks are only a water taxi or shuttle bus away, and you’ll benefit from amazing extras such as FREE** Universal Express Unlimited ride access, allowing you to skip the regular lines in Universal Studios Florida and Universal’s Islands of Adventure all day (Valid theme park admission required) and Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay.

Amenities

  • Kids Club
  • Wheelchair access
  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. A water taxi or shuttle bus is also available to reach all 3 parks and Universal CityWalk. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

750 rooms. All with air-conditioning, 42" flat-screen TV, iPod docking station, coffee maker, safe, iron and board, bathrobes, and hairdryer. Nightly turn-down service on-request. Garden View Rooms are 450 sq ft and have views of the lawns and gardens, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Bay View Rooms are 450 sq ft and overlook the piazza and scenic harbour, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 490 sq ft and have views of the villa pool or the beach pool, with a larger living space and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Club Rooms are 490 sq ft and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Despicable Me Kids Suites are large family suites, featuring two bedrooms and a separate kids room with a small table and chair set, wardrobe and TV. With 1 king-size bed in the master bedroom, and twin beds or bunk beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children. (Please note: the children's bedroom only opens into the adult's bedroom). 


Club Level Rooms include access to the Portofino Club Lounge, offering the following benefits:  

Access to an exclusive Lounge for American buffet breakfast, drinks and afternoon snacks 

Access to the exclusive Compass Club Lounge for private breakfast, drinks and afternoon snacks  

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally

  • Book 7 nights or more for travel before 31 Dec '25 and receive up to 30% off your accommodation rates. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and CityWalk™. Self-parking $28, Valet parking $37, both plus tax, per day (payable locally, subject to change).

Bice Ristorante (Italian cuisine, open for dinner). Mama Della's Ristorante (Italian food, open for dinner). Trattoria del Porto (Italian with a modern twist, open for breakfast, lunch and dinner). Sal's Market Deli (pizza, sandwiches and deli items, open for lunch and dinner). Splendido Bar and Grill^ (poolside dining). Gelateria (breakfast items, ice cream and milkshakes). Starbucks®. The Thirsty Fish (harbourside bar with evening entertainment on select nights). 24-hour room service*.

'Musica della Notte' (Music of the Night), an evening musical celebration at the Harbour Piazza.

Beach pool with water-slide, a sandy beach, adjacent children's pool, poolside games, 2 hot tubs and private cabanas*. Villa pool with private cabanas*. Hillside pool (quiet pool). Kids' camp* (reservations required), Mandara Spa®*. Fitness centre with hot tub, sauna and steam rooms*. Games room*.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up call from one of your favourite Universal Orlando characters*. Gift and retail shops. Concierge. Complimentary WiFi. Universal Vacation Planning Centre.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

 

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23).

Special assistance

Please note: one person must be 21 years or over in each room to check-in

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Portofino Bay Hotel TM & © 2022 UCF Hotel Venture. All rights reserved. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved.

Please note: the hotel will be making repairs to the façade of the hotel from June 2023 – June 2025 to maintain the immersive experience of the Italian village. All work will be done during business hours 9am – 6pm. These repairs are being done one section at a time and may be visible to guests. Guests can expect noise from time to time. ​Thank you for your understanding as the hotel make these repairs to the distinctive environment created for guests. Areas where repairs are in progress may be visible to guests, depending on the location of their room within the hotel. Most common areas of the hotel and food and beverage outlets will remain available for guest use. There may be modifications required in certain areas as work is being completed. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
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Traveller rating

  • Excellent (5139)
  • Very good (1648)
  • Average (808)
  • Poor (446)
  • Terrible (472)
Image of the Tripadvisor rating Beware of construction

Apr 22, 2024 AGQueens Forest Hills, New York

I was here for a work event and overall enjoyed my stay, though there is much room for improvement. I don't know the room class as it was booked through the conference org. But I had a king bed with a very large bathroom. There were two sinks with ample room for my toiletries. There was a shower/tub combo with strong water pressure and little… Read more
I was here for a work event and overall enjoyed my stay, though there is much room for improvement. I don't know the room class as it was booked through the conference org. But I had a king bed with a very large bathroom. There were two sinks with ample room for my toiletries. There was a shower/tub combo with strong water pressure and little wait for the water to get hot. My room overlooked the lake - I was lucky as there is significant construction on the building's façade and many rooms seemed to have a tarp over the side/no view. I had some time one morning so went to the hilltop (I think) pool as it seemed closest to my room. And the person checking me in said the other pools had more going on so I thought this would be quieter. It certainly was not full of people (only 4 other guests showed up while I was there). But there are no amenities whatsoever, aside from restrooms - the water fountain was not working, and it needed more attention from the staff - leftover cups and water bottles I assume from the day before strewn across the ground when I arrived. But quiet it was not with all of the construction - though it's a toss up for me between screaming kids and construction :). Side-ish note related to staff attention - there are a number of restrooms in public areas and I appreciate the provided pads/tampons. However the machines were totally empty or not-working. Otherwise breakfast and lunch were provided through the conference (both good) but we had dinners elsewhere. I did have a beer at The Thirsty Fish, which I enjoyed - nice ambiance, but otherwise can't speak to the onsite restaurants. It was an easy ride on the free water taxis to City Walk, though I can't speak to how you'd get to the theme park. Read less
Image of the Tripadvisor rating Major Disappointment

Apr 19, 2024 Margaret F

I understand construction is required but the approach was not executed with guests and functions considered. An attempt with signs and arrows while construction is hidden with curtains - shut the resort down for the required construction. No information on website that hotel is under current renovation when guests are making reservations. Very… Read more
I understand construction is required but the approach was not executed with guests and functions considered. An attempt with signs and arrows while construction is hidden with curtains - shut the resort down for the required construction. No information on website that hotel is under current renovation when guests are making reservations. Very disappointing. Read less
Image of the Tripadvisor rating Great place to stay at Universal!

Apr 18, 2024 jgoff70 Lucedale, Mississippi

Loved the ambiance. It's a great place to stay at Universal Studios. It was like you were in another world not just a hotel. Prices for food were a little pricey but the fresh made pizza was great.
Image of the Tripadvisor rating CONSTRUCTION 🚧

Apr 18, 2024 FarAway18101564686

We, a family of 4, stayed for 3 nights in a room with 2 queen beds, in the west wing. Booked a garden-facing room, which initially worried me because I was concerned that I’d miss out on an incredible view of the harbour. I need not have been concerned about this, because almost all of the harbour-facing rooms are undergoing renovations on the… Read more
We, a family of 4, stayed for 3 nights in a room with 2 queen beds, in the west wing. Booked a garden-facing room, which initially worried me because I was concerned that I’d miss out on an incredible view of the harbour. I need not have been concerned about this, because almost all of the harbour-facing rooms are undergoing renovations on the facade. And this is where the source of my frustration lies. I made the booking directly through Universal Orlando to take advantage of the theme park package and Express passes. When I made the booking, I was not informed of the renovations. It was only when final payment was made that I was informed in the small print that there would be “the occasional bustling activity as they refresh their …village…”. The extent of the refurbishment was greatly underplayed. “Occasional”, to me at least, refers to “every now and again” or on the odd occasion. However, these renovations are not occasional. They are constant during the day. From morning to evening. We were simply not informed of the scale, impact and magnitude of the refurbishment. Had Universal and Loews been transparent about this, I would have booked at another hotel. So, we unknowingly travelled 14,000 km to a construction site. It’s noisy. It’s messy. It’s dusty. There are tractors, machinery, materials and hundreds of workers on site. Almost all facades are covered in scaffolding or dust sheets. There’s little beauty or enjoyment to be had as regards the property. The construction unfortunately takes away from the whole experience for me. Certain parts of the property are also inaccessible. It’s inconvenient. To give you an idea, you cannot enjoy a restaurant to its full advantage. You cannot sit outside and enjoy the harbour in peace. You cannot enjoy a view from your harbour room without it being impeded. I would not book a harbour facing room at this time as it’s not money well spent, in my view. Yet, I was charge the full rate despite the hotel being heavily under construction. The rate is relatively high being a luxury hotel in the park. I found this unfair given the inconveniences. When I saw the hotel on arrival, I felt I had no recourse but to complain. I asked the staff at the hotel to find me alternative accommodation, which to their credit they tried to do. But the 2 hotels with availability were not something I’d choose ordinarily, and they are also further away from the parks and did not offer express passes. PROS OF STAYING HERE: - Express passes - Location to the parks - Easy access to the parks by water taxi - Construction noise stops in the late afternoon so it’s quiet from then (sleep is not disturbed.) - Comfortable beds and rooms CONS OF STAYING HERE: - Construction - Price charged during this construction period - Noise, dust, and banging (which can be heard from inside the bedroom during the day). - Parts of hotel blocked off - Hotel can’t be enjoyed as much given the refurbishment I found I had to complain to get an apology from the hotel and Universal, who later offered me a 20% discount as a refund, which I accepted given that the alternatives were not an option for us. I’ve not yet received the refund. The Hotel has requested the refund from Universal Parks and Resorts Vacations, and it takes a while. Universal and the hotel also said they would escalate my feedback to the appropriate people. Needless to say, if you may get irritated by noise, I’d suggest finding alternative accommodation or check that the refurbishment is completed when you travel (it’s due to be completed by December 2024). If you have dust allergies, there’s quite a bit of dust. And if you have mobility issues, note that the fastest or flattest route from point A to point B may not be available because many parts of the hotel have been blocked off and are inaccessible (some of the staff at the hotel expressed to me that they find it hard to figure out how to get around). I repeatedly got lost trying to find our room because so many access points are blocked off. As an example, the pool, that is in close proximity to our room, could only be accessed after a long walk around the hotel. If you would still like to stay here, ask for a room as far from the construction as possible. We were put in the West Wing facing the pool area and it was relatively quiet inside our room. I have no doubt that the hotel is absolutely spectacular and can be thoroughly enjoyed when not scaffolded up and under construction. But right now is not that time, for me at least. Read less
Image of the Tripadvisor rating Disappointed

Apr 16, 2024 Tourist29839424886 Hastings, Minnesota

Construction is an issue and prices should reflect that but they do not. Stayed in the club level, rooms were nice and big which was a plus. Food at the club level is OK at best. It seems like it would be an easy fix, it's not as good as most continental breakfasts at any run of the mill hotel. Dinner option is not much better. You have to take… Read more
Construction is an issue and prices should reflect that but they do not. Stayed in the club level, rooms were nice and big which was a plus. Food at the club level is OK at best. It seems like it would be an easy fix, it's not as good as most continental breakfasts at any run of the mill hotel. Dinner option is not much better. You have to take the boat to Universal which can be annoying if you have to wait for 2-3 boats to go before you. The beach pool is nice but sadly had an issue so two of our days we had to use the small pool and it was packed. For the money just stay at hard rock or another hotel at Universal until they get back on track. - They need to be more transparent about the construction. - Have prices reflect the construction that's taking place and maybe people would not be so frustrated. - Change the menu at club level, it wouldn't be hard or expensive, it feels like they are doing the bare minimum because they don't want you to like it and eat too much. Read less