Loews Sapphire Falls Resort at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

Loews Sapphire Falls Universal Orlando will take you to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance the calming sounds of steel drums call you to take in the scenic water views. Ease into ‘island time’ and let go. Kids will love the pool, complete with water slide, games, and somewhere to grab some food without stepping too far from the lounger. And when it’s time to go and explore the parks, you’ll enjoy exclusive benefits like early park admission to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required), and complimentary transport. It's a great way to experience Universal Orlando Resort.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Close to Universal Orlando Resort
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Games Room
  • Restaurant

Where is it

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

1000 rooms and suites. All with air-conditioning, 49" flat screen TV, mini-fridge, tea/coffee-making facilities, hairdryer, and iron and board. Standard Rooms are 321 sq ft have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Lagoon View Rooms are 321 sq ft, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 321 sq ft and have views of the pool, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 595 sq ft and have a separate living room, with 1 king-size bed and pull-out sofa bed, sleeping maximum 3 adults or 2 adults and 2 children. 

Kids Suites are larger family suites at 529 sq ft, featuring two separate bedrooms. With 1 king-size bed in the master bedroom and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Self-parking $26, valet parking $33, both plus tax, per day (payable locally, subject to change).

Amatista Cookhouse™ (Caribbean cuisine, open for breakfast, lunch and dinner). Drhum Club Kantine (poolside dining, open for lunch and dinner). Strong Water Tavern^ (bar with rum tasting sessions and tapas). New Dutch Trading Co.™ (grab-and-go food). 24-hour room service*.

Resort-style pool with waterslide, children’s play area, poolside games, hot tub, sun loungers and private cabanas*. Fitness centre. Kids' Camp*. Games room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay Hotel.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios Store. Concierge. Universal Vacation Planning Centre. Complimentary CityWalk club access‡ to select venues. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

Please note: Some imagery shown does not represent current operational and safety guidelines. Visitors should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines before visiting this destination. Face coverings and temperature checks will be required for all guests. For important safety information at Universal Orlando Resort, please click here www.universalorlando.com/safetyinfo

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

Special assistance

* Denotes local charge.

Please note: One person must be 21 years or over in the room to check-in.

Please note: Water taxi not available for transportation to Universal’s Volcano Bay.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando and at Universal’s Volcano Bay water theme park. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark and Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Sapphire Falls Resort TM & © 2020 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3840)
  • Very good (1190)
  • Average (450)
  • Poor (206)
  • Terrible (160)
Image of the Tripadvisor rating Thanksgiving week vacation

Nov 28, 2021 evepranica

We had a great time at Sapphire Falls Resort during our week long stay. The staff is what really made our trip wonderful. We had a Suite and a 2 queen lagoon room. Short walk to Universal, and great boat service to the park as well. We were traveling with my elderly mother, and our housekeeper, Amalia, from Argentina, was extremely accommodating… Read more
We had a great time at Sapphire Falls Resort during our week long stay. The staff is what really made our trip wonderful. We had a Suite and a 2 queen lagoon room. Short walk to Universal, and great boat service to the park as well. We were traveling with my elderly mother, and our housekeeper, Amalia, from Argentina, was extremely accommodating and really went above and beyond to make sure she was comfortable. My mom wanted extra soaps, towels, as well as extra cleaning and sheets changed often. Amalia always made sure everything was done exactly as my mom wanted. She also wanted Amalia to come at certain times, and Amalia was always punctual, friendly, and kind. We've been traveling every year to various locations for years, and have never had such superb service. There was also a waitress at the pool, Favy, from Venezuela, who could explain everything on the menu, knew about options that were not included on the menu (Miami Vice cocktail), and even offered to take our photo. The breakfast at the hotel restaurant, Amatista, was also very good, although they did run out of certain items, for example, vanilla yogurt and almond slices. My family does understand, however, that there are current supply chain issues that may be out of the control of the hotel. Read less
Image of the Tripadvisor rating Experience not as expected.

Nov 28, 2021 TAY8769

From being stuck in the parking garage to a late check-in, where were other issues and the room view was a wall (A Wall). Not happy for $793.00 with fees after fees for 2 nights. After nine vacation stays at this resort, I'm not returning...
Image of the Tripadvisor rating Disappointed with customer service

Nov 27, 2021 vanessaharris00 San Antonio, Texas

During my first night, 11/21/21, I discovered that the shower did not have hot water. It took an hour and 3 phone calls to guest services for the service tech to arrive and another 30-45 minutes for him to determine that he could not restore the hot water. He was gracious enough to call the front desk on my behalf and advocate for a room change. A… Read more
During my first night, 11/21/21, I discovered that the shower did not have hot water. It took an hour and 3 phone calls to guest services for the service tech to arrive and another 30-45 minutes for him to determine that he could not restore the hot water. He was gracious enough to call the front desk on my behalf and advocate for a room change. A supervisor named Eric called the room phone and insisted that the absolute only room available was a disability room across the hall. By this time it was nearly midnight and I did not have the energy to challenge that the floor seemed far too quiet to be at a 99% capacity…I doubt it was. Eric arrived with the key card and while the service tech was apologetic Eric simply handed me the key cards and walked out. Eric did not bring a bellhop or luggage cart to help with my abrupt move. I think the service tech felt bad that we had been disregarded in that way and actually helped us with the move. I shouldn’t have been surprised that Eric did not offer at least a complimentary bottle of water or a follow up phone call to check on the any issues with the new room. My grievance is that I paid more than full room rate for 5 nights and was treated as though I should have considered myself lucky to get any room with hot water. I realize that this hotel must get dozens of entitled guest who demand upgrades for the most benign reasons but a room without hot water is a pretty big deal. I am still trying to process why I was treated as if I had done something wrong. Read less
Image of the Tripadvisor rating Almost good

Nov 27, 2021 Ryco Wimauma, Florida

Nice hotel. Beautiful, well maintained grounds. We're Florida residents and have stayed here before when we went to Orlando for one function or another and found it convenient to see the sights at Universal by traveling to many of the venues by the water taxis. Unfortunately this time was somewhat of a disappointment. We had preregistered and… Read more
Nice hotel. Beautiful, well maintained grounds. We're Florida residents and have stayed here before when we went to Orlando for one function or another and found it convenient to see the sights at Universal by traveling to many of the venues by the water taxis. Unfortunately this time was somewhat of a disappointment. We had preregistered and Michael N. at the express registration desk was very efficient at getting us a lovely room by the pool. But, we found that the water pressure in the room was little more than a trickle which made washing and showering a chore. My wife resorted to taking a short sponge bath as she felt she would be there far longer than desirable just trying to wash shampoo suds out of her hair. We thought it may have been only the room we were in, but friends who were assigned a room in another part of the hotel experienced the same very, very low water pressure problem as we did. We were only there for a short stay, otherwise we would have made an issue about the problem. Sure hope they figure it out before we go up to Orlando again. But, there are other hotels! Read less
Image of the Tripadvisor rating DELIGHTFUL!

Nov 26, 2021 ingadagmara Jersey Shore, New Jersey

I have no complaints, at all. It was easy and convenient to park, easy to enter/exit garage to leave property,easy to get from parking garage to hotel, easy to get to room, nice staff,never waited for an elevator, and may have been lucky as I hardly had a wait for a boat either going to or returning from Universal. The public areas of the hotel… Read more
I have no complaints, at all. It was easy and convenient to park, easy to enter/exit garage to leave property,easy to get from parking garage to hotel, easy to get to room, nice staff,never waited for an elevator, and may have been lucky as I hardly had a wait for a boat either going to or returning from Universal. The public areas of the hotel and the room itself were super clean. Plus, "daily housekeeping" which has been pretty much unheard of just about every where else since COVID. Pool was awesome. This is a luxury hotel without a luxury price, I have always been on team Disney, but this trip was so delightful, I will definitely be back! Read less