Walt Disney World Swan

Walt Disney World, Orlando

The hotel

These recently refurbished hotels are situated in a fantastic location and just a short stroll from the vibrant Disney's BoardWalk entertainment district. The hotels are perched overlooking the tranquil, landscaped lake and gardens which lead to Disney's amazing Epcot. There are so many reasons to stay here such as the sophisticated guest rooms, 17 restaurants and lounges, five pools and the luxurious Mandara Spa...a grown-up haven of traquility in which to relax after an exciting day in the theme parks! What's more, you get some great Walt Disney World Resort Hotel Benefits to take advantage of. There are also plenty of activities to keep the little campers amused with the Camp Dolphin supervised kids' activity programme!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Theme Parks
  • No Smoking
  • Kids Club
  • Children’s Playground
  • Children's Pool
  • Free Parking
  • Close to Walt Disney World Resort
  • Room Service

Where is it

Ideally located in the heart of the Walt Disney World Resort. Adjacent to Epcot and within close proximity to Disney's Hollywood Studios. Transfer time from Orlando International Airport: approx 30 minutes.

Hotel information

2,270 guest rooms. All with air-conditioning, 47” flat-screen HDTV, enhanced high-speed WiFi, iPod/MP3 connections, coffee maker, in-room mini-fridge, safe, iron and board and hairdryer. Rooms with 1 king-size bed, 2 queen-size beds or 2 double beds. Choose from Courtyard View or Balcony Rooms sleeping maximum 4 adults at Walt Disney World Swan and Lake View, or Balcony Rooms, sleeping maximum 4 adults or 4 adults and 1 child on a rollaway bed at Walt Disney World Dolphin. There is a local charge for a 5th person on a rollaway bed of $25 plus tax per night* (subject to change and availability).

Why is this a Virgin Holidays favourite?

Range of restaurants, offering fantastic dining options

Great for families, with Camp Dolphin supervised activity programme* (local charge)

Fantastic spa facilities with exclusive discounts for Virgin Holidays' guests

Exclusive Virgin Holidays benefits:

  • Receive a Lake View Room at the Dolphin or a Courtyard View Room at the Swan
  • Kids 9 years and under eat free at the following restaurants when accompanied by a full paying adult. Garden Grove which offers breakfast, lunch and dinner and Fresh, which offers breakfast and lunch. Maximum 2 children per room, per paying adult. Restaurants and meal options are subject to change
  • Complimentary babysitting service for kids aged 4-12 years whilst parents eat at either Shula's, Blue Zoo or Il Mulino. Maximum 2 hours
  • Receive 20% discount on any Mandara Spa treatment valued at $50 or more
  • Complimentary self-parking saving $28 per day
  • Any adult only booking will receive a $50 food coupon to dine at the resort (one per room, per stay)

Complimentary Disney transportation throughout the Walt Disney World Resort. Within walking distance of Disney's Boardwalk, Disney’s Yacht & Beach Club, and Disney’s Hollywood Studios, and to a private entrance at Epcot. Complimentary water taxi to Disney's Hollywood Studios and Epcot. Complimentary shuttle to nearby Orlando Premium Outlets.

17 restaurants and lounges including Il Mulino New York Trattoria (Italian), Todd English’s bluezoo (seafood), Shula’s Steak House (voted Orlando’s best high-end steakhouse) and Kimonos (sushi). More casual eateries include Garden Grove (Disney character dining nightly for dinner and breakfast on Saturday and Sundays), Fresh (breakfast and lunch), The Fountain (lunch and dinner), Fuel, Cabana Bar and Beach Club (poolside), Splash (poolside), Picabu (24 hours), Phins, Java Bar, and 24-hour room service*.

5 swimming pools, including a grotto pool with slide and waterfalls, white sand beach, 2 health clubs, whirlpools, the Balinese-inspired Mandara Spa*, jogging trails, paddle-boat rentals*, games room, Camp Dolphin supervised kids' activity programme*. Nearby golf on 4 Championship Walt Disney World golf courses*.

24-hour convenience store/cafe, room service. Valet and coin laundry. Complimentary high‐speed Internet access. Complimentary 2 bottles of water in room, replenished daily. Complimentary tea and coffee in room. Complimentary unlimited use of health clubs. Complimentary childcare for 2 hours when dining at signature restaurants.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Hotel Resort benefits:

- Disney's Extended park hours on selected days, open 1 hour early and up to 2 hours after regular closing at one of the Disney Parks (valid theme park ticket and resort ID required)

- Unlimited use of Walt Disney World transportation

- Disney Character Dining at Garden Grove Restaurant available Mon-Fri for dinner and Sat-Sun for breakfast 

- Complimentary parking at Disney Theme Parks

- Complimentary delivery of purchases made within Walt Disney World Resort theme parks direct to your hotel

*Denotes local charge.

Please note: there may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

Please note: by booking this hotel through Virgin Holidays you will be able to make Disney FastPass+ selections up to 30 days in advance.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (435)
  • Very good (347)
  • Average (164)
  • Poor (86)
  • Terrible (86)
Image of the Tripadvisor rating Okay for One Night

Aug 18, 2019 Haley_R123

We stayed in a king room with no view and were put on the top floor with a lovely view of the dumpsters out back. It was a little weird seeing workers out back taking breaks and smoking but that’s what we get for getting a no view room I guess. We could see the castle and contemporary from our room so that was kind of cool. We got the room on… Read more
We stayed in a king room with no view and were put on the top floor with a lovely view of the dumpsters out back. It was a little weird seeing workers out back taking breaks and smoking but that’s what we get for getting a no view room I guess. We could see the castle and contemporary from our room so that was kind of cool. We got the room on Orbitz for about $120 but we then paid $30 for the resort fee and $25 for parking at the hotel. Here’s my pros and cons list for the hotel: Pros: -Walking distance to Epcot and Hollywood studios -Lots of dining options -Lots of bottled water in the room -Staff was all very friendly and helpful -Front desk gave us a swan and dolphin pin for free after I asked Cons: -Shower wouldn’t get warm -Bathroom was dirty -The room with the shower and toilet was tiny -Room had musty smell -No Disney charm or theming -Heard loud groups of people in the halls Honestly, even with the pros list I don’t see us staying here again unless it’s a really good rate. I was really missing the Disney feel to the resort and cast members. The staff was friendly but it’s a different vibe for sure. We will probably try the swan to compare sometime. We were only there for one night because of our AP preview at Galaxy’s Edge so it was fine for that one night. Read less
Image of the Tripadvisor rating Anniversary weekend

Aug 18, 2019 Island_Lemmons Columbia City, Indiana

We really had a Magical time! The property was amazing and very tidy. We were first greeted by a very pleasant gentleman, Matt who checked us in. He was very kind and gave us a king bed on the 15th floor facing the magic kingdom. I was able to go to sleep watching the fireworks every night. I was so tickled by that. The bed, pillows and… Read more
We really had a Magical time! The property was amazing and very tidy. We were first greeted by a very pleasant gentleman, Matt who checked us in. He was very kind and gave us a king bed on the 15th floor facing the magic kingdom. I was able to go to sleep watching the fireworks every night. I was so tickled by that. The bed, pillows and linens were like sleeping on a cloud. The room was beautiful. The hotel was gorgeous. The staff was extremely nice. We greatly appreciated the kind extras... free bottle water in our rooms and free post cards. The pool was gorgeous. You are on Disney property, but have a break from the Disney decor. It is a great hotel for couples. You can walk to the boardwalk, other hotels for dinner, Hollywood studios and Epcot. I would definitely would stay here again. Thank you Matt for placing us in such an amazing room! Read less
Image of the Tripadvisor rating Staff needs hospitality training

Aug 17, 2019 CoryRory

Property is what you see in pictures — great pool, close to Disney parks, has a cool ferry boat that adds a really nice dynamic to the trip to Epcot and Hollywood Studio, and the overall resort is in good shape — not showing it’s age other then in color scheme and some decor. Some areas look like they have been redone recently and that adds to the… Read more
Property is what you see in pictures — great pool, close to Disney parks, has a cool ferry boat that adds a really nice dynamic to the trip to Epcot and Hollywood Studio, and the overall resort is in good shape — not showing it’s age other then in color scheme and some decor. Some areas look like they have been redone recently and that adds to the ambiance. The hotel’s waterfront location is particularly nice and even better if you get a high level room or balcony. You’ll even see some of the Epcot and Hollywood studio fireworks from the property if you’re in the right place. There is lots of space for exploring and lots of activities - ex: playground and arcade for kids along with water slide and poolside movies. Lots of food and drink options but a few need re-boots (Phins lobby bar food menu particularly and the buffets are pricey for run of the mill offerings). Expect $18 burgers, $15 chicken fingers and $13 small pizzas for their budget offerings. On the higher end, you have a few themed restaurants like Italian, American, and sushi. They fit the bill well for a nice dinner or get together with friends. The poolside Cabana menu is probably the best for casual food and summery drinks. On the negative side is the service. It’s not like you’ll get bad service — a few times we had great experiences; but you won’t be taken care of at this hotel the way you are at more polished and customer focused properties. Examples — maid service is spotty at best. We stayed for 6 nights and had total of 2-3 maid services. When we called the guest relations staff to make sure they knew we wanted the maid service, the person we spoke with pretended the maids had come but we just didn’t notice. After speaking with others on our floor it was confirmed that no maid service had happened several times that week to us all. Another example — room service left a table with plates and leftovers outside our room for 30 hours even though we called 3 times to get it picked up. Another time, asking for a cell phone charger at the front desk and concierge station one afternoon when I was locked out of my room with a dead phone and needing to contact someone in my party the staff gave an attitude like I was a pain for even asking. It’s the little things you won’t be impressed with at this hotel that on the flip side is driven home at other close by resorts. I could give more examples. Conversely, we walked into a nearby Disney property one afternoon to catch a bus during a rain storm and there was staff in the lobby greeting guests and actually apologizing for the rain while personally handing out dry towels. You won’t get that kind of service at dolphin...more the kind of service run by first year hospitality majors who are tapped out by the end of the summer. They confuse excuses and explanations of why their service falls short for true customer service which is the ability to solve a guests problem and make them feel truly cared for. All in all, I’m not sure if I’d stay here again. The price tag was comparable to other nearby resorts and I’d probably give them a try next time. Vacations are too short to be treated like you’re an after thought to hotel staff. Read less
Image of the Tripadvisor rating Excellent resort - great location, staff and amenities

Aug 14, 2019 neil5225 Miami Beach, Florida

Great experience! The location is perfect - right on Crescent Lake, you can take a boat or walk to Epcot or Hollywood Studios (as well as the neighboring resorts: Disney’s Yacht and Beach Club & Disney’s Boardwalk Inn). The multiple pools are large, clean and mix relaxation and fun perfectly. In the rooms, the beds are super comfortable. The staff… Read more
Great experience! The location is perfect - right on Crescent Lake, you can take a boat or walk to Epcot or Hollywood Studios (as well as the neighboring resorts: Disney’s Yacht and Beach Club & Disney’s Boardwalk Inn). The multiple pools are large, clean and mix relaxation and fun perfectly. In the rooms, the beds are super comfortable. The staff is very attentive and friendly and truly care about the guest experience. It’s easy to see why this hotel is a great choice for families and couples, as well as business and solo travelers. As for businesses, this is an excellent choice for conferences and also has great bar and food options on premises at all hours. While there isn’t a lot of Disney theming, the location, proximity, selection of park benefits, and iconic architectural design still gives you the feel like you’re part of the magic. Alexandra F. in the Executive Office made sure my stay was perfect and I’m most appreciative of her efforts. I look forward to returning soon! Read less
Image of the Tripadvisor rating Everything there

Aug 14, 2019 563simonb Calgary, Canada

The Dolphin Resort is beautiful, well-kept and has everything on site, we were there for a big convention and we looked after very well. The pools, restaurants, cafes, shops etc are shared between the Dolphin and Swan hotels and are superb, if a bit pricey! This is a family resort so lots of rug rats around! Warning they rent inflatables out at… Read more
The Dolphin Resort is beautiful, well-kept and has everything on site, we were there for a big convention and we looked after very well. The pools, restaurants, cafes, shops etc are shared between the Dolphin and Swan hotels and are superb, if a bit pricey! This is a family resort so lots of rug rats around! Warning they rent inflatables out at $15/h! or you can buy one for $40! Read less