Maritim Resort & Spa Mauritius

Mauritius, Indian Ocean

The hotel

The Maritim Resort & Spa Mauritius lies in stunning tropical gardens along the Turtle Bay Marine Park. Many guests return again and again to enjoy its array of activities, many of which are included in your All Inclusive package, or to simply relax by the pool or on the beautiful beach. Discover the resort's wealth of dining options, from international buffet to 'feet in the sand'-style dining, Asian delicacies, and traditional cuisine. La Marée Beach Restaurant is the place for to enjoy seafood on the beach as the sun goes down. For a special treat, indulge in a meal at LaKaz Kreol, a Mauritian family-style restaurant seating just 10 people, or visit the hotel's Château Mon Désir, a colonial-style mansion overlooking the historic ruins of Balaclava and the Citron River. Visit the horses at the hotel's wonderful equestrian centre — and be sure to stop by the giant tortoise park on your way. There is also a superb spa at the hotel with lovely gardens, where you can take in the natural sounds of paradise as you relax in the tranquillity area behind the specially-made waterfall… heaven.

Amenities

  • Bar
  • Spa
  • Water Skiing
  • Windsurfing
  • Sailing
  • Scuba Diving
  • Horse Riding
  • Tennis
  • Restaurant
  • Snorkelling
  • Families
  • Wedding

Where is it

On the northwest coast of Mauritius, between the thriving village of Grand Baie and the capital Port Louis. Transfer time from Mauritius International Airport: Approximately 1 hour 15 minutes. Please note that if taking a seat in coach this may be longer depending on how many hotel stops are en route.

Hotel information

212 sea-facing rooms and suites. All with private balcony/terrace, air-conditioning, flat-screen TV, music and satellite channels, telephone, tea/coffee-making facilities, mini-bar, safe, complimentary WiFi and hairdryer. All rooms are non-smoking. Interconnecting and/or inter-leading rooms are available on request. Privilege Rooms with 1 king-size bed or 2 twin beds, plus an extra bed, sleeping maximum 3 adults or 2 adults and 1 child (under 12 years). 

All Inclusive of: buffet breakfast at Belle Vue. Buffet lunch at Belle Vue, set menu lunch at La Marée and Les Filaos. Buffet or set menu dinner at Belle Vue, set menu dinner at Les Filaos, La Marée, and Le Banyan. Daytime snacks including afternoon pancakes, cakes, cookies and ice cream in Quarter Deck Bar and ice cream at La Marée. A selection of beverages, including a range of imported wines (red/white/rosé, sparkling), local and imported spirits, a choice of local beers, and soft drinks. Mini-bar with a selection of drinks (refilled once per day). Use of sauna, hammam, whirlpool, ‘Kneipp walk’ and relaxing areas of the Maritim Tropical Flower Spa. Unlimited free green fees at 9-hole Maritim Golf Club (equipment/balls*), beach volleyball, croquet, table tennis, boccia, mini-golf, archery, 6-aside football, tennis (balls/rackets*), gym, nature walk and jogging track, and Pilates and yoga classes as per hotel’s program. Water-skiing, windsurfing, sailing, kayaks, pedal boats, snorkelling, glass-bottom boat trip, aqua-gym, group initiation to diving as per hotel’s program. Turtle Kids Club (3–11 years).

Please note: on the All Inclusive plan, meals and drinks are not included at Château Mon Désir or Lakaz Kreol - should guests wish to dine here an additional supplement will apply, payable locally. Drinks not indicated as part of All Inclusive, will be at a local charge.

Premium All Inclusive option: in addition to the All Inclusive inclusions, the following items are also included — full à la carte dinner at La Marée, Filaos Beach BBQ, Le Banyan and Lakaz Kreol. One set dinner at Chateau Mon Desir fine dining restaurant (excluding drinks), once per stay. Plus premium whiskey and a more extended selection of French wines (white, rosé, red). Supplements may apply for some menu items.

Please note: All Inclusive is available from the time of your arrival until your time of departure. For both All Inclusive packags, supplements may apply for some menu items. Guests staying in Prestige Rooms are entitled to breakfast at La Marée. Snacks are not included in the mini-bar. All Inclusive is available from the time of arrival to the time of departure. 

Prestige Rooms are larger, with a sofa bed and walk-in wardrobe, sleeping maximum 2 adults and 1 child (under 12 years). 

Spa Rooms (available for stays until 4 Jan '19) are Prestige Rooms with one 30-minute spa treatment per adult per day from a selected list of treatments (including Black Soap Body Scrub, back and neck massage, Foot Reflex, Indian Head Massage, Bougainvilliea detox, body wrap aqua massage and face and neck massage)

Privilege Family Rooms (available for stays until 4 Jan '19) consist of two interconnecting Privilege Rooms, sleeping maximum 2 adults and 3 children (under 12 years).

Suites are elegant and more spacious, with 1 king-size bed and sofa bed, sleeping maximum 2 adults and 1 child (under 12 years).

Maritim Villa has two separate sleeping areas with king-size beds, an exclusive pool and a private garden, sleeping maximum 4 adults and 2 children (under 12 years).

Presidential Suites are 2-storey and have a large terrace with a whirlpool overlooking the bay, sleeping maximum 2 adults and 1 child (under 12 years).

Guests staying in Suites, The Maritim Villa and Presidential Suites receive the hotel's own exclusive suite package, including butler service, one bottle of Champagne upon arrival, welcome gift, plus access to the hotel's dedicated Suite Beach area.

6 restaurants and 2 bars including Belle Vue (International buffet restaurant overlooking the pool and sea, with live cooking stations and a sushi corner during the evening, open for breakfast, lunch & dinner), La Marée Beach Restaurant (à la carte seafood, with fish market in the evening, open for breakfast, lunch & dinner — reservations preferred), Le Banyan Asian Fusion (à la carte Chinese and Asian restaurant, open for dinner except on Sundays), Les Filaos Beach BBQ (grills, specialities and barbecue evenings, feet-in-the-sand, open for lunch and dinner, except on Thursdays), Lakaz Kreol (authentic Mauritian experience, intimate fine dining), Château Mon Désir (adults-only restaurant, open for dinner from Tuesday to Saturday, for Saturday high tea and Sunday brunch) and the Quarter Deck Bar with incredible views over the bay. Swimming pool with swim-up bar and whirlpool. Fitness room. Spa with 13 treatment rooms with outdoor showers (treatments*), including two bridal suites, plus hairdresser*, sauna, vitality pool, hammam, yoga pavilion and reflexology walk. Water sports including water-skiing, sailing, windsurfing, canoeing, glass-bottom boat trips, pedal boats, snorkelling and a diving centre* offering free collective courses in the pool. 9-hole PAR 29 golf course*, an equestrian centre*, mini-golf and 2 floodlit tennis courts*. Jogging track. Bicycle rental*. Croquet lawn. Kids' club (3–11 year olds), a giant tortoise park and small animal farm. Complimentary WiFi. Arrival and departure lounge. Ironing room* (no irons in guest rooms). Shopping arcade with 5 boutiques.

5 nights 22 Dec–4 Jan. 

*Denotes local charge.

Please note: an evening dress code applies whereby jeans, t-shirts, shorts, sports clothes and beach shoes are not accepted in the restaurants and bars. The evening dress code in Belle Vue, La Marée, Le Banyan and Quarter Deck Bar is smart casual (long trousers for gentlemen, no mini-skirts), Les Filaos is casual (shorts permitted) and Château Mon Désir is elegant (collared shirts and closed shoes).

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2873)
  • Very good (863)
  • Average (291)
  • Poor (114)
  • Terrible (99)
Image of the Tripadvisor rating Wonderful, again!

Jan 24, 2020 Carole L Aberdeen, United Kingdom

We stayed at the Maritim for our third visit last December. As usual (& expected) it was wonderful. We loved our stay! Christmas and New Year were amazing despite the cyclone. During the cyclone all of the staff were superb! Caring, kind and our safety was paramount to them. We loved our private beach and appreciated the attention of Jai our Beach… Read more
We stayed at the Maritim for our third visit last December. As usual (& expected) it was wonderful. We loved our stay! Christmas and New Year were amazing despite the cyclone. During the cyclone all of the staff were superb! Caring, kind and our safety was paramount to them. We loved our private beach and appreciated the attention of Jai our Beach Manager. The staff at La Maree were terrific especially Ishwaree and Guru (who served us most of the time) but all were lovely. Our butler Sanjeev was so thoughtful and helpful too. We met a number of the managers who were amazing. They definitely had their fingers on the pulse. Can't wait to return to the upgraded hotel, we're certain it will be terrific! Read less
Image of the Tripadvisor rating Avoid at all cost!

Jan 14, 2020 797melissal Mauritius

We could not agree more with some of the recent reviews. Terrible customer service. Staff are not trained properly and some are even rude! The gala dinner on the 31st was appauling! Not worth the extra money and we even found a hair in the food. Prawns and lobster were floury. The food was tasteless. Drinks incluses in the all inclusive package… Read more
We could not agree more with some of the recent reviews. Terrible customer service. Staff are not trained properly and some are even rude! The gala dinner on the 31st was appauling! Not worth the extra money and we even found a hair in the food. Prawns and lobster were floury. The food was tasteless. Drinks incluses in the all inclusive package are of very low quality The breakfast set up are on the 1st was dirty and some of the breakfast food seems to have been reheated for the lunch. Rooms are not clean enough and full of insects. Not a five star! A very dissapointing experience but we had to stay as we had no other choice as it was too late to book another hotel. Read less
Image of the Tripadvisor rating Not 5 star service & amenities

Jan 14, 2020 sweeree Sydney, Australia

The hotel will be undergoing renovation end of January. Hopefully it will reflect a 5 star hotel upon re opening. The staff are ok however they lack empathy towards guest and does not show enthusiasm in their job. The food is not great, stayed for 2 nights got the same kind of food there was not any theme buffet. The afternoon tea was the worst,… Read more
The hotel will be undergoing renovation end of January. Hopefully it will reflect a 5 star hotel upon re opening. The staff are ok however they lack empathy towards guest and does not show enthusiasm in their job. The food is not great, stayed for 2 nights got the same kind of food there was not any theme buffet. The afternoon tea was the worst, it did not reflect the standard of a 5 star hotel, there were oily onion rings ons day and the other day gummy squid ring with some pancakes. It took 1 hour for the food to come out without any sauces (tomato, sweet chilli etc) . When asked with the staff if we can order from the menu they were not sure if we can order and was not interested or keen to assist. The bar is ok however staff lack the smile and hospitality with guest. The standard room that I booked was not great definitely need some renovation and new amenities did not really matter though as I spent most of my time outside by the beach & pool. The hotel is quite big and has a lot of potential in terms of location and activities onsite. It has a horse stable, a colonial house or as they call it Chateau which is also an a la carte restaurant and a nature area with a waterfall. This could be a great asset if promoted rightly with inhouse guests. Overall the hotel need a good renovation and maybe more training for staff to offer a high quality service to reflect the 5 star. Read less
Image of the Tripadvisor rating Disappointing experience with dismal housekeeping standards

Jan 11, 2020 Moztrav Maputo, Mozambique

Stayed in Maritim resort with the family to spend New Year Eve using an All Inclusive package. The check in experience was good with the staff receiving properly at a late chave in and explaining the facilities and the inclusions and exclusions. The hotel also has a good pool, entertainment at night and sport activities. The breakfast is the same… Read more
Stayed in Maritim resort with the family to spend New Year Eve using an All Inclusive package. The check in experience was good with the staff receiving properly at a late chave in and explaining the facilities and the inclusions and exclusions. The hotel also has a good pool, entertainment at night and sport activities. The breakfast is the same every day and not very well made. The wine and drinks provided are undrinkable mixtures of the lowest quality (I recommend that you stick with beer). The worst part is the cleaning and housekeeping standards ( they clean very late, do not clean the glasses and cutlery used in the room, sometimes towels are not replaced, dirty glasses are placed back in the cupboards, etc). They do not have vacuum cleaners to use in rooms, rooms are dirty. It is very much a 2 star experience paying 5 star prices. The convergir service is also not helpful and it looks that the staff is not sufficient or management does not pay attention to the standards. It is my worst hotel experience so far, especially in relation to cleaning, quality of drinks and support. The food is acceptable. Read less
Image of the Tripadvisor rating 2 star standard 5 star prices

Jan 9, 2020 NatsCHayes

Nine nights at Maritim Resort & Spa (Balaclava). To start on a positive the setting is lovely, the beach is great and sunsets were amazing. It’s hard to express our disappointment with the hotel. We were told when booking that we had paid for all-inclusive, only to be asked upon arrival for a further £1,200 for Premium all-inclusive (PAI). Even… Read more
Nine nights at Maritim Resort & Spa (Balaclava). To start on a positive the setting is lovely, the beach is great and sunsets were amazing. It’s hard to express our disappointment with the hotel. We were told when booking that we had paid for all-inclusive, only to be asked upon arrival for a further £1,200 for Premium all-inclusive (PAI). Even after paying this, the only included options for food and drink at the hotel were of the bargain basement, borderline inedible variety. Everything else required supplementary payment. The only place to serve food after 2pm was the bar, and a ‘steak baguette’ required an £8 supplement. The same was true for most options and the theme of slapping an extra fee on anything that might be popular developed throughout the holiday (e.g. an Aperol spritz was £12.50 and we were charged €20 per day to use the beach beds). Hotel: Tepid (at best) water during entire stay in the shower. Hairdryer didn't work. Rooms so damp we needed de-humidifiers, emptied (by us, not housekeeping) three times per day. Damp and mould in the shower. Hotel generally dirty (loungers, towels, tables and glasses). My mum's room only cleaned once during entire stay. Complimentary water and minibar not restocked. Changing room on the beach was a storage room for cleaning supplies. Beach chairs were mouldy and worn and the beach towels had blood stains on them. Ants, lizards, frogs and cockroaches in the rooms. No attempt to mop wet tiled areas when it rained; they just put towels at the top and foot of wet stairways (trip/slip hazard). Staff: Stray cats/dogs with upsetting medical conditions everywhere (staff oblivious). Beach/bar service sporadic and slow; waiters often forget your order more than once. White wine was sometimes extremely watered down. Booked Chateau Mon Desir for dinner (extortionate and not included in PAI, of course). Stale bread, 20 min for menus, 2.5hr before mains arrived. Didn’t have time to finish our wine at the end of the meal and staff pressured us to leave. Bar staff refused to help move a chair for my 78 year old mother. The hotel is closing in February, which would explain the staff’s uniformly apathetic demeanour. Food and Entertainment: Most of the entertainment is beginner level cabaret and the food was laughable. "Teriyaki beef with crispy vegetables" was literally unseasoned overcooked lumps of roast beef with lettuce. Chips come without condiments (when the cheap sachets finally arrive from the other side of the hotel, the bland, overcooked food is now also cold), sushi without soy sauce or wasabi. Bread almost always stale. Room service unresponsive. They did give us a NYE gift of Macaroons but when we opened the box it was crawling with ants. Read less