Could do better!!!
Dec 7, 2023 Christopher M
Could do a lot better!!
We stayed for 15 nights so I think we have a good idea of this hotel
Hotel facilities on the beach is great, water sport offering, kite boarding offering, and best was the diving for our little 8 year old, the dive center was fantastic and a real highlight of the trip.
We have 2 small children 8 and 4 and every…
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Could do a lot better!!
We stayed for 15 nights so I think we have a good idea of this hotel
Hotel facilities on the beach is great, water sport offering, kite boarding offering, and best was the diving for our little 8 year old, the dive center was fantastic and a real highlight of the trip.
We have 2 small children 8 and 4 and every holiday we've been on we've alway struggled to get them out of kids club, they Normally love it, this wasn't the case here, the staff seem untrained, lazy and couldn't really be bothered to engage in activities. On picking them up the children both stated they were just left to play with no real interaction and they were very bored. Again we put this down to staff and the wrong staff in the wrong place, these were all young girls that didn't really seem bothered about playing with children.
Food was okay we didn't get ill and always found something to eat even tho very very same same every day, they say there's a different night theme but other than the staff wearing different clothes the food is pretty much same every night. Staff in the food restaurant again 95% all look like they can't be bothered, they don't restock food fast enough, and then you ask for salad leaves and they bring you just enough rather than stocking the buffet. staff just seem lazy and can't really be bothered and no real management or leadership anywhere.
Beach isn't a beach, it's man made with a very thin layer of sand, when it rains which it did then the beach starts to look like a building site. Sea and views are fantastic tho. Pool has a great kids area that's large and not deep with no access to the deep for the kids so this part very good.
Reception staff seem again very grumpy and like they don't wanna be there which sort of seems the theme through out the hotel
Do not pay for a cocktail as they are rubbish, the bar staff have no idea what a cocktail is or how to make. Expect all inclusive cocktails even if you're paying very poor. We stuck with beer and wine for the duration which both were decent.
Weekends seem to be day pass entry so expect an influx of people, we couldn't work out what had happened as Saturday the place was crazy, groups of people drinking in the pool leaving glass bottles around the pool singing jumping in the pool from the bar decked area, then going to the buffet was like watching buffalo that had been starved, piling there plates like volcanos and the staff not stocking up so when we went was like digging for scraps. We asked around the next day and was told the hotel allow people in on a day pass all inclusive so expect a load of randoms.
If it's a birthday also don't expect much, we witnessed a birthday and one member of staff brought a cake out, didn't light it until she got to the table and then muttered happy birthday, to be honest it was embarrassing and a pathetic attempt from the staff to celebrate a birthday.
Tried to be as honest as possible as if we had read this we wouldn't have stayed for the duration we did, I think max stay here would be 2 - 3 nights and move on if you want a more inclusive hotel.
A shame really as it could be so much better with better management and leadership
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