Veranda Pointe aux Biches

Mauritius, Indian Ocean

The hotel

With an informal and tropical atmosphere and set on one of the most beautiful coastlines in Mauritius, this is your chance to live like Robinson Crusoe, in complete harmony with your surrounds. Veranda Pointe aux Biches is a boutique hotel with two distinct sections — one catering for families and the other an adult-only section, with its own à la carte restaurant, pool and bar. Rooms are furnished in natural, earthy tones to ensure supreme relaxation and have a terrace or balcony to admire the stunning views. Dedicated family rooms with an adjoining room for the children, give this hotel even more versatility. Adults and children alike will love the great selection of all inclusive amenities and the swimming pools — the main pool, a kids' pool at the kids' club and an adults-only infinity pool located at the Sandy Lane section of the hotel. Senses Restaurant overlooks the sea and coral reef and serves Mauritian specialities buffet-style, whilst Foot Loose Bar features an al-fresco deck overlooking the lagoon and is perfect for pre- and post-dinner drinks.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Games Room
  • Internet Access

Where is it

On the northwest coast of Mauritius, the resort overlooks the beach between Pointe aux Piments and Trou aux Biches, both famous for their pristine stretches of golden sand. Transfer time from Mauritius International Airport: Approximately 1 hour 15 minutes. Please note that if taking a seat in coach this may be longer depending on how many hotel stops are en route.

Hotel information

115 rooms. All with balcony/terrace, air-conditioning, TV with in-house films, telephone, radio, complimentary WiFi, mini-bar*, safe, tea/coffee-making facilities and hairdryer. Comfort Rooms open up onto the swimming pool or the gardens, with 1 king-size bed or 2 twin beds, sleeping maximum 2 adults and 1 infant.

All Inclusive option: includes buffet breakfast and buffet or table d'hote lunch and dinner at the main Senses Restaurant. Lunch and dinner at Sun Deck with a meal credit towards food (weather permitting). All soft drinks, juices and mineral water from the bar, a selection of local beers, locally bottled spirits and house wine by the glass, plus selected cocktails (11:00am–11:00pm). Afternoon tea/coffee and pancakes or pastries. A picnic box will be available for guests leaving the resort for the day. Mini-bar (soft drinks, local juices, water and local beer, replenished once per day). Privilege Room guests can also enjoy dinner at the Sandy Lane Restaurant (daily set menu) and access the Sandy Lane Bar. All activities and entertainment, unless otherwise stated. Complimentary shuttle to Trou aux Biches 5 times per week (pre-booking at reception required).

Please note: the All Inclusive package starts from your time of arrival to time of your time of departure, irrespective of your check-in and check-out times.

Half Board includes: buffet breakfast and dinner. 

Superior Rooms (available from 1 Feb '19) are larger and overlook the gardens or bay, and have 1 king-size bed or 2 twin beds, sleeping maximum 2 adults and 1 infant.

Family Rooms have 1 king-size bed and bunk beds in a separate annexe, sleeping maximum 3 adults or 2 adults, 3 children/teens and 1 infant.

Privilege Rooms are located in the Sandy Lane Village area of the resort, exclusively for adults, with access to its own pool, bar and restaurant. Rooms include balcony or terrace, flatscreen TV/DVD player and upgraded facilities, Nespresso™ coffee machine and iPod docking station, with 1 king-size bed, sleeping maximum 2 adults. The following benefits are included in Privilege Rooms: Dine Around - at either the main Senses Restaurant or at Sandy Lane (Privilege Menu, daily set dinner menu); a 15-minute welcome foot massage to be taken within first two days of your stay, plus one full-day catamaran cruise per stay, including transfers, bar and lunch on board (weather permitting, minimum 7-night stay required). 

Senses Restaurant (main buffet restaurant, open for breakfast, lunch and dinner) and Sandy Lane restaurant (adult-only à la carte restaurant, open for dinner for Privilege Rooms guests). Sun Deck Restaurant (à la carte international cuisine, open for lunch and dinner). Foot Loose Bar, Sandy Lane Bar. Main swimming pool, kids' pool at kids' club and adults-only pool at the Sandy Lane section of the hotel. Seven Colours Wellness Lounge* and small outdoor fitness centre. Table tennis, beach volleyball, boules, water polo, aqua gym, billiards*, bicycle rental*, darts. Timono Kids' Club (3–11 years, if potty trained, 8:30am–8:00pm) - with activities such as cooking lessons, handicrafts, beach movies* and sailing initiation*. Regular evening entertainment, including themed evenings. Gift shop. Babysitting* (on request). Laundry service*. Complimentary WiFi throughout the resort. Complimentary shuttle bus to Trou aux Biches 3-5 times a week (pre-booking required).

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

5 nights: 23 Dec '18–6 Jan '19 and 28 Dec '19–1 Jan '20 

Please note: The swimming pool, bar and restaurant at the Sandy Lane Village section of the resort are accessible to guests over the age of 18 years staying in Privilege Rooms only.

*Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1313)
  • Very good (618)
  • Average (127)
  • Poor (31)
  • Terrible (19)
Image of the Tripadvisor rating 50 years Anniversary

Mar 21, 2020 Sandra B Wolverhampton, United Kingdom

We went to Mauritius for our golden wedding anniversary for a week just got back yesterday we stayed in the sandy lane (adults only)section the staff are fantastic very friendly if I could rate the staff I would make the hotel a 6 star hotel the food in the sandy lane restaurant was 2nd to non every night couldn’t fault it the staff was even… Read more
We went to Mauritius for our golden wedding anniversary for a week just got back yesterday we stayed in the sandy lane (adults only)section the staff are fantastic very friendly if I could rate the staff I would make the hotel a 6 star hotel the food in the sandy lane restaurant was 2nd to non every night couldn’t fault it the staff was even better my hubby fell in love with Anu . We wasn’t so happy with food in the buffet restaurant but they do have to cook for so many different nationalities and lots of people the management hound you to fill in a questionnaire because they are trying hard to get things right . When we first went into our room my husband was disappointed but once we got used to the decor it was ok .very clean thanks to the cleaning staff the beach is great all in all it’s a beautiful place it wasn’t as close to grand Baie as I thought it was going to be so we didn’t get to see as much as I would have liked but it’s still worth it I have given you an insight to this hotel through my experience every body as a different perspective but all in all we had a great holiday thank you to all the hotel staff from management to cleaning staff you are doing a grand job good luck to you all in the future I times are going to be hard Sandra Bent x Read less
Image of the Tripadvisor rating Best Hotel Ever!

Mar 20, 2020 Kiran B

We have just returned from 10 amazing days here. A special mention must go to Clifford who leads by example and treats every guest as family! He must be cited as the key reason why there is such warmth and love throughout the hotel. As a hotel manager seeing him help on the ground is also so refreshing and truly inspirational. Other mentions;… Read more
We have just returned from 10 amazing days here. A special mention must go to Clifford who leads by example and treats every guest as family! He must be cited as the key reason why there is such warmth and love throughout the hotel. As a hotel manager seeing him help on the ground is also so refreshing and truly inspirational. Other mentions; Vikash in the restaurant who went over and above during every meal service! Ronnie on the Beach who works tirelessly to make sure the positive energy is flowing at the hotel and everyone is entertained - he really kept up spirits! And finally Melissa (Spa) who gave my wife what she described as “the best massage she had ever had!” So good she decided to have 3! As you can see we know the staff on a 1st name basis, which is another factor of how down to earth and truly special everyone is. The Hotel itself is Tranquil, Calm and Spotless; the Rooms are spacious and equipped with all amenities – any additional things needed for the room are provided immediately upon one call to reception! The Food was delicious – Every day there was something different to try with an abundance of flavours! We even picked up some tips and recipes that we will be using back in the UK! The Beach was beautiful – Soft sand! Warm water! Tropical fish! Not only that but there were many water activities to do free of charge! Ample comfortable sunbeds available! Couldn't have asked for more! We're already looking forward to our return to Veranda! Love Jay and Kiran! Read less
Image of the Tripadvisor rating Great stay made by the people

Mar 14, 2020 Sticky2013 Exeter, United Kingdom

There are some aspects of Veranda Pointe aux Biches that are great, some good, some incredibly frustrating. Firstly a privilege room is a must. This gives access to the Sandy Lane Grill. The Lazy Pool Bar and the Lazy Pool. Being in the Lazy Pool and ordering drinks is the height of opulence. This particular area is very good and far better than… Read more
There are some aspects of Veranda Pointe aux Biches that are great, some good, some incredibly frustrating. Firstly a privilege room is a must. This gives access to the Sandy Lane Grill. The Lazy Pool Bar and the Lazy Pool. Being in the Lazy Pool and ordering drinks is the height of opulence. This particular area is very good and far better than the photos. The staff are friendly and on the whole very very hardworking. The rooms are not 4 star but are perfect for a beach holiday. The A/C is good and fans are also a must. Elsewhere in the resort ...All superior rooms have A/C but some have no ceiling fans!!!!! The A/C units also are installed in ( sometimes) silly places I have travelled the world, our shower had a large step ( be careful). However the power and ease of use was easily the best shower, I have ever used. There is a downside, in the event of a power cut ( we had two ) no water. Power cuts are common ... Electric storms also. This happens on Tropical and sub tropical islands... they are part of the experience. Most restaurants on the island are open-air, with fans. If you are adverse to local wild life ( they were there before the hotels) perhaps the Indian Ocean is not for you. "SENSES" is a Cafe. that does a buffet for Breakfast, Lunch and Dinner. This is not 4*. It gets the job done but it looks tired. The views are pretty. However I didn't really enjoy going to it by the end of the hoilday. Tip do not leave your plate unattended at Breakfast or Lunch. Other niggles or tips. Do not attend the Manager's party. It reminded me a bit of a Time share? cult meeting in two languages.. Brush up on your French. All Mauritians speak Creole, which has very close links to French. Consequently in most cases English is spoken pretty well, but it sometimes is a distant third. You can eat at other Veranda hotels (AI) . We did this on spec, but I would recommend booking it. Do not change money at the Hotel. Do tell them that you are on Trip Advisor. Do change money at the airport. There sre 4/5 booths pick the best rate. Always ask for the best rate...walk out..this does work. VPAB has not fully embraced the concept of AI. They ask you to sign for 0.00.. THIS IS INCREDIBLY TEDIOUS!!!!! It also led to unnecessary waiting around. This note is for the manager Clifford...NB. When people have been travelling for 20 + hours, generally they should be given the choice of freshening up /showering in their room. Not a 20 minute tour of the whole facility, with every minutiae of the property explained (sometimes in triplicate). Most hotels have a binder and a telephone!!! On most beaches there is a bit of broken coral which can be sharp. Some of the beaches are top fifty worldwide............explore. I did see Turtles.... Scuba diving and snorkelling. But snorkelling around the hotel lagoon is difficult as there are many rocks and the water is too shallow. (even outside the lagoon) If you are AI (privilege) you generally get a catamaran trip thrown in. This is a must. Haggle, you can get better deals away from the hotels. Q. Would you hire a fishing trip from a Hilton hotel in the UK? many thanks to Sanhil , Anu, Anoop, Isabelle, Carren, Mohammed. and too many others to remember. sorry Guys and girls I have mislaid my notes. Except the great receptionist with the lovely smile, who was a ray of sunshine on the desk (roughly from 22/2 to 8/3) Thought her replacement was not an upgrade. Last but no means Jennifer who was brilliant. I am not a big fan of towel sculptures, I find something discomforting about them. However, Jennifer's dedication and apptitude has not gone unnoticed. Read less
Image of the Tripadvisor rating Mrs

Mar 9, 2020 TaliaC144

Wow beautiful hotel facilities and sunsets! Hotel rooms and environment are very clean. Amazing staff members how is just so friendly, kind, humble and generous towards guests and each other. Had a wonderful stay thank you all so much!!
Image of the Tripadvisor rating Older resort in need of some upgrading.

Mar 3, 2020 Mitchell R

We arrived at about 7pm after flying into Mauritius, the check in procedure was nice and quick. We had booked the Honeymoon package as we were on our honeymoon, the gift in the room was a fruit platter containing 2 kiwi fruit, 2 bananas and a mandarin....very average. As we arrived after dark they asked us to return to reception in the morning… Read more
We arrived at about 7pm after flying into Mauritius, the check in procedure was nice and quick. We had booked the Honeymoon package as we were on our honeymoon, the gift in the room was a fruit platter containing 2 kiwi fruit, 2 bananas and a mandarin....very average. As we arrived after dark they asked us to return to reception in the morning to be given a tour of the property. Dinner the first night in the buffet main restaurant was average at best. Lots on '1 pot wonder' type meals. Nothing authentic to Mauritius cuisine. Cats roam the restaurant floors and dogs watch you from the beach begging for scraps.....heart breaking. Birds also swoop in and steal food if you get up to get something else. Coffee machine was good. The tour the next morning was good - only takes a few minutes. On the second day we were approached by a hawker on the beach offering us fresh oysters for lunch. We asked how much they were, he said 'That depends on how much you eat.' We expected to pay Australian prices, but we were on holidays so said yes. After we eat a dozen each he asked for 7000 rupees - just under $300 AUD!!!! We argued on the beach for 20 minutes, I asked the staff for some assistance or to send a manager or security guard to help us out....no one showed up. I offered 1500 rupees and he declined saying it wasn't enough. We told him he wasn't getting anything else from us and laid down again to read our books and eventually took the 1500 rupees and left - after putting a curse on us and telling us to 'watch your backs.' No assistance from any staff. The beds are very firm with high pillows, the A/C struggled in our room. Thin towels. Housekeeping was very good though, with the rooms cleaned thoroughly each day. They even put a new towel animal shape on our bed every day, a very nice touch. There are 30 room that have access to the 'adults only restaurant' and only 10 tables in that restaurant. There was a stampede that I was not anticipating at 7pm sharp. We missed out on the second night and ended up back in the main restaurant with the animals. When we got into the adults only area for dinner the third night, the food was excellent. In both bars at the resort it takes 10 minutes to get a drink. The bars only have 1 person making drinks, very efficient bar staff, but overwhelmed. On our second last day I was asked to provide a review on an iPad during breakfast - nice and relaxing :| I was honest and they offered to upgrade our 'Honeymoon Dinner' on the beach that night, which hadn't been mentioned to us at that point. The upgrade was a free bottle of sparkling wine. A nice touch trying to make up for the shortfalls. The staff need a little more training in relation to smiling when serving a customer, the buffet needs a serious clean and revamp with a new menu. Instead of offering different dishes or more options, they put out vases with coloured water in them to fill in the spaces. The fitness area was clean and had most of what you need for a decent gym session. The staff that provide the water sports equipment couldn't care if you were there or not, not overly helpful. If you are using the hotel as a base for your travels and day trips then it is adequate. I wouldn't want t spend every day here for an extended period of time. Read less