Waldorf Astoria Jerusalem

Jerusalem, Israel

Virgin rating

The Palace Restaurant
King's Court Lounge Bar
Grand Deluxe Room
Grand Deluxe Room
Terrace Room
The Garden Terrace
One Bedroom Suite
King Junior Suite
Tower Suite
Tower Suite
Tower Suite
King Family Studio Room
The Palace Restaurant
King's Court Lounge Bar
Grand Deluxe Room
Grand Deluxe Room
Terrace Room
The Garden Terrace
One Bedroom Suite
King Junior Suite
Tower Suite
Tower Suite
Tower Suite
King Family Studio Room

The hotel

As well as the superb service, snazzy décor and tasteful touches you’d expect from a Waldorf Astoria, you may just agree that this hotel tops them all. It’s historic and classy. It’s timeless and relaxed. And even though you may be keen to explore the Old City and all that’s happening just outside, why not grab a fresh coffee first and take in its loveliness from the glass-roofed atrium. If you’re feeling peckish, the food is inspired, from huge breakfast buffets to tasty afternoon teas. In summer, head up to the leafy rooftop garden for al fresco tapas – the views from up here are something else.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

Steps from the Old City, within the heart of Jerusalem. A short distance to Mamilla Mall and city attractions. Transfer time from Ben Gurion Airport: 1 hour 25 minutes.

Hotel information

226 rooms and suites. All with air-conditioning, 46" HDTV, complimentary WiFi access, bathrobes, complimentary pillow menu, bathroom in-mirror TV, safe, coffee machine, newspaper, telephone, welcome amenity, bathroom amenities, mini-bar*, and hairdryer. 

Deluxe Rooms are 430 sq ft and have 1 king-size bed or twin beds, sleeping maximum 3 adults. 

Deluxe Rooms with Balcony are 430 sq ft and have a private balcony, with 1 king-size bed or twin beds, sleeping maximum 3 adults.

Grand Deluxe Rooms are 452 sq ft and have floor-to-ceiling windows, with 1 king-size bed or twin beds, sleeping maximum 3 adults.

Grand Deluxe Rooms with Balcony are 452 sq ft, and are located on the higher floors,  with 1 king-size bed or twin beds, sleeping maximum 3 adults.

Superior Rooms with Balcony are 398 sq ft and have a private balcony and crystal chandeliers, with 1 king-size bed, sleeping maximum 2 adults.

Terrace Rooms are 430 sq ft and have a private furnished terrace, with 1 king-size bed, sleeping maximum 3 adults. 

Family Studio Rooms are 538 sq ft, and feature a living/dining area with sofa bed, and 1 king-size bed, sleeping maximum 4 people.

Junior Suites are 538 sq ft and are located in the historic part of the hotel, with crystal chandeliers, a living and dining area with sofa bed and 1 king-size bed, sleeping maximum 3 adults.

Grand Family Interconnecting Rooms are two connecting rooms, each with either 1 king-size bed or twin beds, sleeping maximum 2 adults and 3 children. 

One Bedroom Suites are 678 sq ft and feature a living room with dining table and sofa bed, and 1 king-size bed, sleeping maximum 3 adults.

Tower Suites are 753 sq ft and are on the 5th–7th floors, with floor-to-ceiling windows, crystal chandeliers, a separate living room with sofa bed and a walk-in closet, with 1 king-size bed, sleeping maximum 3 adults.

The Palace Restaurant (open for buffet breakfast and a la carte dinner). King's Court (casual dining and afternoon tea). Garden Terrace Restaurant (fourth floor outdoor terrace, open seasonally for tapas and cocktails).

SPA Guerlain* with indoor swimming pool, treatment rooms, sauna and fitness centre. Saphira Beauty Salon*. 

Complimentary WiFi access. Concierge. Room service*. Self-parking*  and Valet parking available* (payable locally).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1531)
  • Very good (218)
  • Average (106)
  • Poor (76)
  • Terrible (75)
Image of the Tripadvisor rating Wonderful

Nov 26, 2023 94asnatg

Wonderful experience amazing location and service we loved the luxury and the location and the people there. Workers were friendly and accommodating especially the front desk. I would definitely recommend it!
Image of the Tripadvisor rating Incredible stay. Impeccable service

Oct 14, 2023 N8647KPgeorgeh

From the moment we arrived and were first greeted by the doorman to when we departed and throughout our 11 night stay each and every staff member went out of their way to make us enjoy every minute and provided service par excellence! Notable mention must go to Ameer (director of operations) who has put together an incredible staff who made sure… Read more
From the moment we arrived and were first greeted by the doorman to when we departed and throughout our 11 night stay each and every staff member went out of their way to make us enjoy every minute and provided service par excellence! Notable mention must go to Ameer (director of operations) who has put together an incredible staff who made sure each guest were graciously attended. The list goes on, but we must make reference to Hassam, George, Ramsey and the rest of the the food service team as well as Nathalie who all went out of their way, each and every day to make everyone enjoy. Thank you and looking forward to our next stay. Read less
Image of the Tripadvisor rating Waldorf-Light

Sep 11, 2023 T311GEtomg Calabasas, California

Great property in a great location. Significant lack of customer service related to room amenities. Cable TV didn't work for our entire stay. Related notifications to staff fell on deaf ears. Not the experience we hoped to have on our 40th anniversary and first trip to Israel. I would expect better, especially for a Diamond status Honors… Read more
Great property in a great location. Significant lack of customer service related to room amenities. Cable TV didn't work for our entire stay. Related notifications to staff fell on deaf ears. Not the experience we hoped to have on our 40th anniversary and first trip to Israel. I would expect better, especially for a Diamond status Honors member. Read less
Image of the Tripadvisor rating Beautiful hotel; comfortable room. Service needs some work.

Sep 5, 2023 Raymond W Irvine, California

I stayed at the Waldorf Astoria Jerusalem for a business meeting. I want to start off by mentioning that the hotel is amazing and I loved my room and my spa experience. The hotel is located less than five minutes’ walk northwest from the Alrov Mamilla Avenue, which has plenty of shopping and dining options. A ten minute walk down the avenue will… Read more
I stayed at the Waldorf Astoria Jerusalem for a business meeting. I want to start off by mentioning that the hotel is amazing and I loved my room and my spa experience. The hotel is located less than five minutes’ walk northwest from the Alrov Mamilla Avenue, which has plenty of shopping and dining options. A ten minute walk down the avenue will take you right to the Jaffa Gate of Old City Jerusalem. You can also walk five minutes slightly uphill northeast to access the ‘City Center’ stop of the Jerusalem Light Rail, which will easily take you to New City Jerusalem. So the hotel is very nicely located and very safe. My room was a single King with a very comfortable bed – always important to sleep well when jet lagged – and equipped with a work area and a nice sofa. That a bottle of Muscato and a red were ready upon arrival was a very nice and well-appreciated touch. I am so very thankful for both the shower and the tub, which after a long day of walking is nice to sit for a soak in hot water. Now, at this point, I am nit-picking, so please don’t misunderstand. I really loved my stay at the hotel. A hotel of such high caliber should also be held to high standards, I believe. On check-in: one person was handling check-ins that Tuesday. A hotel guest had arrived and walked in front of me, basically cut in front of me to check in (I was walking towards the check in counter). The person addressing check-ins took care of that hotel guest, who then proceeded to take extra time asking about upgrades to their room and otherwise attempting to flaunt their affluence. I had no choice but to wait; I was surprised that for a Waldorf Astoria there is only one person taking care of check-ins! At the spa: I was ready for a nice, quiet massage at the end of a long week of work. As I was reading and enjoying a cup of tea, two young teenagers were allowed by spa staff to enter the waiting area and the kids were loudly talking on the phone with their friends, otherwise disrupting what I had expected would be a quiet moment. Thankfully I asked the staff to get the teens to leave, but generally if you don’t have an appointment you shouldn’t be allowed to go beyond the front desk of the spa. Read less
Image of the Tripadvisor rating Great location.

Sep 1, 2023 srsimpkins1 Dayton, Ohio

Beautiful property in a perfect location. Walking distance to all the attractions. Rooms are comfortable and well appointed. Service in the restaurant and bar is exceptional. Demolition of a property next door was going on but we found it interesting to watch. This is a great place to stay in Jerusalem.