Waldorf Astoria Jerusalem

Jerusalem, Israel

Virgin rating

The Palace Restaurant
King's Court Lounge Bar
Grand Deluxe Room
Grand Deluxe Room
Terrace Room
The Garden Terrace
One Bedroom Suite
King Junior Suite
Tower Suite
Tower Suite
Tower Suite
King Family Studio Room
The Palace Restaurant
King's Court Lounge Bar
Grand Deluxe Room
Grand Deluxe Room
Terrace Room
The Garden Terrace
One Bedroom Suite
King Junior Suite
Tower Suite
Tower Suite
Tower Suite
King Family Studio Room

The hotel

As well as the superb service, snazzy décor and tasteful touches you’d expect from a Waldorf Astoria, you may just agree that this hotel tops them all. It’s historic and classy. It’s timeless and relaxed. And even though you may be keen to explore the Old City and all that’s happening just outside, why not grab a fresh coffee first and take in its loveliness from the glass-roofed atrium. If you’re feeling peckish, the food is inspired, from huge breakfast buffets to tasty afternoon teas. In summer, head up to the leafy rooftop garden for al fresco tapas – the views from up here are something else.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

Steps from the Old City, within the heart of Jerusalem. A short distance to Mamilla Mall and city attractions. Transfer time from Ben Gurion Airport: 1 hour 25 minutes.

Hotel information

226 rooms and suites. All with air-conditioning, 46" HDTV, complimentary WiFi access, bathrobes, complimentary pillow menu, bathroom in-mirror TV, safe, coffee machine, newspaper, telephone, welcome amenity, bathroom amenities, mini-bar*, and hairdryer. 

Deluxe Rooms are 430 sq ft and have 1 king-size bed or twin beds, sleeping maximum 3 adults. 

Deluxe Rooms with Balcony are 430 sq ft and have a private balcony, with 1 king-size bed or twin beds, sleeping maximum 3 adults.

Grand Deluxe Rooms are 452 sq ft and have floor-to-ceiling windows, with 1 king-size bed or twin beds, sleeping maximum 3 adults.

Grand Deluxe Rooms with Balcony are 452 sq ft, and are located on the higher floors,  with 1 king-size bed or twin beds, sleeping maximum 3 adults.

Superior Rooms with Balcony are 398 sq ft and have a private balcony and crystal chandeliers, with 1 king-size bed, sleeping maximum 2 adults.

Terrace Rooms are 430 sq ft and have a private furnished terrace, with 1 king-size bed, sleeping maximum 3 adults. 

Family Studio Rooms are 538 sq ft, and feature a living/dining area with sofa bed, and 1 king-size bed, sleeping maximum 4 people.

Junior Suites are 538 sq ft and are located in the historic part of the hotel, with crystal chandeliers, a living and dining area with sofa bed and 1 king-size bed, sleeping maximum 3 adults.

Grand Family Interconnecting Rooms are two connecting rooms, each with either 1 king-size bed or twin beds, sleeping maximum 2 adults and 3 children. 

One Bedroom Suites are 678 sq ft and feature a living room with dining table and sofa bed, and 1 king-size bed, sleeping maximum 3 adults.

Tower Suites are 753 sq ft and are on the 5th–7th floors, with floor-to-ceiling windows, crystal chandeliers, a separate living room with sofa bed and a walk-in closet, with 1 king-size bed, sleeping maximum 3 adults.

The Palace Restaurant (open for buffet breakfast and a la carte dinner). King's Court (casual dining and afternoon tea). Garden Terrace Restaurant (fourth floor outdoor terrace, open seasonally for tapas and cocktails).

SPA Guerlain* with indoor swimming pool, treatment rooms, sauna and fitness centre. Saphira Beauty Salon*. 

Complimentary WiFi access. Concierge. Room service*. Self-parking*  and Valet parking available* (payable locally).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1539)
  • Very good (220)
  • Average (107)
  • Poor (76)
  • Terrible (76)
Image of the Tripadvisor rating Great Location and Amenities

Jul 23, 2024 189garyc Hattiesburg, Mississippi

I stayed here while I was visiting the Old City. Perfect location to walk to the Jaffa Gate and visit the historical biblical sites: Church of the Holy Sepulcher, the Western Wall etc. there is a mall type walking street, Mamilla St that has plenty of shopping and dining. The hotel has two restaurants, a spa and the room was clean and comfortable.
Image of the Tripadvisor rating Waldorf Astoria Jerusalem feels like our second home

Jul 17, 2024 john36j New York City, New York

Completed my 15th visit to the dazzling Waldorf Astoria Jerusalem. Thank you Ihab, the Front Office Manager who was responding to my emails late at night asking how he can assist us during our stay. During my check-in, Alexi from the front desk did not stop searching until he found the perfect room. And thanks to Rami, Assem, Siham, Karim from… Read more
Completed my 15th visit to the dazzling Waldorf Astoria Jerusalem. Thank you Ihab, the Front Office Manager who was responding to my emails late at night asking how he can assist us during our stay. During my check-in, Alexi from the front desk did not stop searching until he found the perfect room. And thanks to Rami, Assem, Siham, Karim from the front office. Amazing how Avner, the General Manager and Ameer, the Director of Operations don’t hide in their offices. Rather, they can both be easily found in the hotel lobby or dining room always ready to assist the hotel guests in any way possible. Maamoon, the outstanding Maitre d’hotel is a treasure. Maamoon is available from early morning until late at night working hard to please the Waldorf Astoria Jerusalem guests. And he has a great staff, including the waiter Hanna who goes above and beyond. And Sumaya who remembered exactly where we like to sit and our special food requests. And Wissam, the master of drinks who just introduced new yummy smoothies (containing passion fruit) for breakfast. Maxim and Mani were happy to assist with custom requests. No doubt we will return very soon, as the Waldorf Astoria Jerusalem feels like our second home. Read less
Image of the Tripadvisor rating I am very disappointed

May 4, 2024 francismO9571VX

This message was sent to the hotel restaurant on Friday May 3 but of course without response.... I am Mr MARX, I am very disappointed as I booked for afternoon tea today Thursday May 2nd at 15h30 and you are asking me for a confirmation this morning May 2nd. I do it. When I arrived at your hotel, the waiter told me that there was no afternoon tea… Read more
This message was sent to the hotel restaurant on Friday May 3 but of course without response.... I am Mr MARX, I am very disappointed as I booked for afternoon tea today Thursday May 2nd at 15h30 and you are asking me for a confirmation this morning May 2nd. I do it. When I arrived at your hotel, the waiter told me that there was no afternoon tea today. No one informed me of this fact despite the fact that when perform the booking I have clearly indicated AFTERNOON TEA I was so worried because it was a surprise for my wife's birthday! ! Francis MARX Read less
Image of the Tripadvisor rating Best Location in Jerusalem

Apr 26, 2024 bethhU463PE

My wife and I stayed at the Waldorf Jerusalem for 3 days in July. We had a beautiful room with a nice terrace. Upon arrival we were warmly greeted at the front desk by Azmi and Malik. Breakfast at the hotel was amazing. Special thanks tor servers Lupna and Elka, as well as the Maître d Shaked. Friday night dinner was wonderful, and thanks to the… Read more
My wife and I stayed at the Waldorf Jerusalem for 3 days in July. We had a beautiful room with a nice terrace. Upon arrival we were warmly greeted at the front desk by Azmi and Malik. Breakfast at the hotel was amazing. Special thanks tor servers Lupna and Elka, as well as the Maître d Shaked. Friday night dinner was wonderful, and thanks to the Dining room manage Mahmood, and Our server Taima. Special shout out to the Concierge, Daniel All in all, a great stay, in a great location, and we will be returning soon Read less
Image of the Tripadvisor rating Waldorf Astoria Jerusalem is the perfect hotel combined with perfect staff and in a perfect location.

Apr 16, 2024 john36j New York City, New York

Enjoyed my 14th visit to the outstanding Waldorf Astoria Jerusalem. Many hotels claim that they “aim to please”, however the Waldorf Astoria Jerusalem goes way over and beyond the typical “aim to please”. Starting with my email to the Waldorf Astoria Jerusalem prior to my arrival with my custom requests for this stay. In only 12 minutes from… Read more
Enjoyed my 14th visit to the outstanding Waldorf Astoria Jerusalem. Many hotels claim that they “aim to please”, however the Waldorf Astoria Jerusalem goes way over and beyond the typical “aim to please”. Starting with my email to the Waldorf Astoria Jerusalem prior to my arrival with my custom requests for this stay. In only 12 minutes from the time that I hit send on my email, Siham from the Waldorf Astoria Jerusalem had already responded to my email. The wonderful Ihab from the Waldorf Astoria Jerusalem front desk gave the approvals for my special requests and the amazing Rami from the Waldorf Astoria Jerusalem front desk remembered specifically which room we like to have at the hotel and he set aside that room for our stay. As soon as I arrived at the hotel, David from the Waldorf Astoria Jerusalem Security team, recommended to me a local tourist site that he figured I would enjoy. And he was spot on. Fuad, the excellent weekday Maitre d’hotel gave me his typical warm welcome as soon as he saw me. Maamoon, the outstanding weekend Maitre d’hotel is another example of someone who truly consistently does way over and beyond the typical “aim to please”. And a thank you to Sumaya, Maxim and Hanna for assisting with my custom requests. I enjoyed the daily breakfast buffets (huge spread) and the special Friday night buffet (You must try the delicious Entrecote Steak and Corned beef) and the Sabbath/Saturday lunch buffet (The Lamb spare-ribs are yum). The food quality is excellent, and the servers are very friendly. Upon my return, I sent an email with an important request to the hotel. Gilly responded to my email in only 5 minutes and informed me that Ihab from the Waldorf Astoria Jerusalem front desk had already taken care of this request. Waldorf Astoria Jerusalem is the perfect hotel combined with perfect staff and in a perfect location. Read less