Abu Dhabi, United Arab Emirates
296 elegant rooms and suites, majority of which are sea-facing with comfortable seating on a private balcony or terrace with garden access. All rooms have floor-to-ceiling windows and a spacious bathroom with walk-in shower and separate bath, air conditioning, coffee/tea making facilities, iron and ironing board, mini bar*, and hair dryer.
Resort Deluxe rooms offer views of the resort from the balcony or terrace. sleeping maximum 2 adults and 2 children (under the age of 11).
Half board includes: breakfast and dinner in selected restaurants (excludes beverages).Full board includes: breakfast, lunch and dinner in selected restaurants (excludes beverages).
Ocean Terrace Rooms are on the ground floor with an extended terrace and garden views, sleeping maximum 3 adults or 2 adults and 1 child.
Ocean Deluxe Rooms are overlooking the resort with showcasing the turquoise blue water on Saadiyat Island. Existing in harmony with the ocean, calm and neutral hues create an aura of understated elegance, and the cool interiors are enhanced by jewel-toned accessories. Sleeping maximum 3 adults or 2 adults and 1 child
Family Rooms are two guaranteed connecting Ocean Deluxe Rooms, one with a king-size bed and one with twin beds, sleeping maximum 3 adults and 2 children.
Eleven (11) amazing duplex villas with a private pool and lush gardens for utmost privacy.
70 incredible suites including 28 Panoramic Ocean Suites with floor-to-ceiling glass walls, which can open up to take advantage of the sea breeze.
Family Suites offer a large living room and sea views from a balcony, sleeping maximum 3 adults or 2 adults and 2 children (under 12 years).
Rating summary
Lovely Staycation!!
Dec 4, 2023 sayadamr
It was the little touches for me that made it the best stay
Dec 3, 2023 960maureenc Abu Dhabi, United Arab Emirates
Great hotel
Dec 3, 2023 medhat10 Dubai, United Arab Emirates
Great staff and property
Nov 25, 2023 Christopher H Abu Dhabi
It was great
Nov 24, 2023 privat752 Dortmund, Germany
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .
or you can get in touch with our in-resort team during local opening hours
Find contact details for your location
Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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