Jumeirah Zabeel Saray

Dubai Beach, Dubai

Virgin rating

The hotel

Indulge in a timeless culture of hospitality at Jumeirah Zabeel Saray. This spectacular beachside resort is located on the West Crescent of the exclusive Palm Jumeirah in Dubai and offers exhilarating views of the Arabian Gulf and Dubai’s impressive skyline. The hotel is lavishly decorated in an elegant style reminiscent of the magnificent Ottoman era and features spectacular hand-painted ceilings and murals, crafted marble, crystal chandeliers as well as art worthy of the finest galleries. The resort offers exquisite dining experiences, stunning guest rooms and an array of leisure activities. Guests can enjoy a day well spent at the 1km pristine beach or embark on a journey of the senses at the award-winning Talise Ottoman Spa, one of the largest, most opulent spas that the world has to offer. Jumeirah Zabeel Saray is an iconic destination that recreates the majesty of the Ottoman era whilst offering guests unforgettable moments that are luxurious yet intimate. Be it through dining, leisure, rejuvenation or relaxation, we constantly strive to provide guests with exceptional experiences that offer the perfect mix of imaginative and exhilarating activities. 

Amenities

  • Kayaking
  • Tennis
  • Water Skiing
  • Kids Club
  • Wheelchair access
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service

Where is it

Situated on the West Crescent of Palm Jumeirah, Jumeirah Zabeel Saray is a mere 45-minute drive from Dubai International Airport. The resort offers access to the business district, world-class golf courses, theme parks, shopping malls and traditional souks, while providing guests with a tranquil haven complemented  by views of the Arabian Gulf.

Hotel information

405 rooms and suites. All with air-conditioning balcony, 48” LCD TV with pay-per-view films, telephone, complimentary WiFi access, mini-bar*, tea/coffee maker, iPod docking station, safe, hairdryer, iron and board. Superior King Rooms are located on the 1st-2nd floors, with private balcony, partial views towards the Arabian Gulf and the resort, with 1 king-size bed and sofa bed (120cm x 180cm), sleeping maximum 3 adults, or 2 adults and 2 children (under 12 years).

Half Board option: includes buffet breakfast at your property, plus a choice of lunch or dinner which is available on a dine-around basis at a selection of over 40 restaurants within the Jumeirah resorts: Madinat Jumeirah, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, and Jumeirah Emirates Towers. Transport is not included.

Please note: some restaurants require a supplement fee.

Drinks Package Options: drinks packages can now be added to both Bed & Breakfast and Half Board for a per person, per day fee. All guests in the room must be on the same package, (under 21 Package can be added for children sharing the room with adults).

Under 21's (non alcoholic) Drinks Package: local still and sparkling water, tea/coffee, soft beverages and Ice cream.

Dine around drinks package: house bottle beer, house wine by the glass, house pour spirits, local still and sparkling water, tea/coffee and soft beverages.

Unlimited drinks package: house bottle beer, house wine by the glass, house pour spirits, local still and sparkling water, tea/coffee and soft beverages. Drinks can be redeemed in the following outlets: Zabeel Social, Amala, Al Nafoorah, Tori Tori, Imperium, Zaabaa and Zenzi Beach.

Premium unlimited drinks package: house bottle beer, house wine by the glass, house pour spirits, local still & sparkling water, tea/coffee and soft beverages. Drinks can be redeemed in the following outlets: Zabeel Social, Amala, Al Nafoorah, Tori Tori, Imperium, Zaabaa, Zenzi Beach and Pool & Beach.

Superior Double Rooms with 2 double beds, sleeping maximum 3 adults, or 2 adults and 2 children (under 12 years).

Deluxe King Arabian Sea View Rooms with Ottoman–themed furnishings and views of Dubai’s shoreline and skyline, and 1 king-size bed and sofa bed (120cm x 180cm), sleeping maximum 3 adults, or 2 adults and 2 children (under 12 years).

Deluxe Double Arabian Sea View Rooms with 1 king-size bed and sofa bed (120cm x 180cm), sleeping maximum 3 adults, or 2 adults and 2 children (under 12 years).

Club King Rooms with sweeping palm views and Club Lounge access, with 1 king-size bed and sofa bed (120cm x 180cm), sleeping maximum 3 adults, or 2 adults and 2 children (under 12 years).

Club Double Rooms feature Palm View with 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Club Lounge benefits include:

  • A la carte option for breakfast (7:00am-11:30am)
  • All-day tea/coffee and soft drinks
  • Afternoon tea
  • Pre-dinner canapés, with select house beverages (6:00pm-8:00pm)
  • Suit pressing (including one complimentary suit/garment press per person per stay)
  • Complimentary WiFi in the lounge and in the room
  • Selection of International newspapers and magazines

Interconnecting rooms on request and can be booked at the time of booking.

Grand Deluxe Family Rooms with 2 bedrooms and 1 king-size bed, 2 single beds, sleeping maximum 3 adults, or 3 adults and 1 children (under 12 years), or 2 adults and 2 children.

Imperial One Bedroom Suites located on the highest floor of the resort with views of the entire resort with king-size bed and 1 rollaway bed, separate living/dining room and views of the Arabian Gulf, sleeping maximum 3 adults or 2 adults and 1 child.

Junior Suites with 1 king-sized bed and 1 rollaway bed, separate living area, sea views from private balcony overlooking the Arabian Gulf or Palm Jumeirah Island, amenities by Asprey London and a complimentary basket of fruits upon arrival, sleeping maximum 3 adults or 2 adults and 1 child (under 12 years).

2-Bedroom Suites are spacious at 142 sq m, with a living and dining area, private balconies overlooking the Arabian Gulf and a sumptuous gift basket of seasonal fruits. The master bedroom has 1 king-size bed and the other bedroom has 2 double beds and a rollway bed, sleeping maximum 4 adults and 2 children, or 2 adults and 4 children.

Grand Imperial Suite, located on the Imperial floor, offers 310 sq m of living space with a private sauna, terrace, separate living and dining room and master bedroom with 1 king-size bed and rollaway bed, sleeping maximum 3 adults or 2 adults and 1 child.

Please note: children (12 years and under in winter and 15 years and under in summer) sharing existing bedding. Extra beds at a charge.

9 restaurants and bars: Imperium (International cuisine, all-day dining and weekend brunches), Zenzi Beach (South American cuisine), Al Nafoorah (Lebanese cuisine), Amala (Indian cuisine), Tori Tori (Contemporary Japanese sharing style Izakaya), Zabeel Social (casual American cuisine), Arcadia (outdoor country style kitchen), Sultan’s Lounge & Sultan’s Delights, Zaabaa (cigar lounge).

59 metre infinity swimming pool and 2 Jacuzzis. Talise Ottoman Spa* with indoor pool. There is also a snow room in which to cool off after the sauna/hammam. Fitness centre*. 2 tennis courts. Water sports* including water-skiing, paddle boarding, kayaking and pedal boats. Beach volleyball. Cinema (showing 4 films a day). Shopping arcade with 14 premium boutiques. Sindbad's Kids' Club* with kids' pool and playground. The Beach Shack (a social space for teens and older children with ping pong table and sport screens). Theatre.

Complimentary WiFi. Complimentary newspaper app. Laundry/dry-cleaning service*. 24-hour room service*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

5 nights between 27 Dec-1 Jan.

No check outs on 31 Dec. Gala dinner supplement applies.

* Denotes local charge.

Please note: in relation to New Years Eve Gala bookings, please add to reservations a preference of restaurant, detailing guests name, arrival date and number of people along with any dietary requirements.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7462)
  • Very good (1154)
  • Average (526)
  • Poor (220)
  • Terrible (219)
Image of the Tripadvisor rating Kids club

Apr 13, 2024 rjw143 London, United Kingdom

Fantastic service in kids club from michael and team. Both our girls (one babysat) had a lovely time , excited to go back each day and we felt assured as parents they were being looked after. Thank you to all the team, made it a special holiday for us
Image of the Tripadvisor rating Not 5 star! Not a Jumeriah Experience

Apr 9, 2024 kunalt218

Let me start by saying I'll probably get a copy and paste response - "we will feedback to the relevant departments". I hate writing bad reviews but anyone booking I want you to be aware. 1. They sell day passes to outside guests which means they use the facilities for free but have a minimum food and drink spend. They kept selling these passes… Read more
Let me start by saying I'll probably get a copy and paste response - "we will feedback to the relevant departments". I hate writing bad reviews but anyone booking I want you to be aware. 1. They sell day passes to outside guests which means they use the facilities for free but have a minimum food and drink spend. They kept selling these passes even when the hotel was full, resulting in no sunbeds and poor service for hotel guests. Felt like I was in Benidorm waking up at 7am to secure a sunbed. When I spoke to three managers about it, I was told they are not selling day passes because the hotel was full (the guests around the hotel told me differently), I went on the Jumeriah website and guess what I booked day passes. The Fairmont stopped day passes due to being full and the only place you could book them was here, so they ended up with double the number of day visitors. 2. Service by the pool is bad. Order your food 45mins before you want it. The call button is either not working or the staff just ignore. My wife is vegan and was given a meat spaghetti. 3. In the room you would need to call two or three times for the same request before it got done. 4. There is a blame the guest culture here. "You should've asked before you arrived" is what I got told when I arrived to one bed to sleep three children. 5. There is a lying culture here - "we did not promise to move your room, we told you we would try our best" - I have a WhatsApp message that proves what was said. The lying continued "no we are not selling day passes" - proof i have an email with a day pass booking. 6. Check in - long queues. No nice welcome after being on a 7 hour flight with 4 kids. It was just painful. 7. Overall they have very poorly trained staff. The service is just poor. The woman at the fruit counter at breakfast - particularly poor attitude. Chopping that watermelon after ignoring you five times doesn't leave you overall happy. Now I must add after constantly complaining they gave us credit on the room, but that's not what i want! £250 hotel credit when I've spent £12k on a holiday is not ok. I would like what i paid for, not a freebie. Priya at breakfast was fantastic! The restaurants including Amala was fantastic. Rooms are clean and well stocked. Kids club was fab! Overall not a 5 star. the hotel lets down the Jumeirah group big time!!! The leadership and management are to blame. Chloe Greenwood – no where to be seen & the management block you from speaking to her Read less
Image of the Tripadvisor rating Good but no cigar

Apr 8, 2024 Tim H

So, this is without a doubt a lovely hotel, stunning rooms, great public area, good beach, great restaurants, BUT it has become mind bogglingly expensive. Despite being half board and only one of us having mid day meals we averaged £200 a day on a couple of drinks with dinner and perhaps one during the day. For example a bottle of water with… Read more
So, this is without a doubt a lovely hotel, stunning rooms, great public area, good beach, great restaurants, BUT it has become mind bogglingly expensive. Despite being half board and only one of us having mid day meals we averaged £200 a day on a couple of drinks with dinner and perhaps one during the day. For example a bottle of water with your meal equates to £13.50, and it manages three glasses - that’s £4.50 a glass and that has to be a world record. Also, as the week went on and the hotel became full there were no sunbeds to be had - just frustrated people on the beach wanting to sit down. So when full elements of the hotel creak. We’ve been to this hotel several times but I think it’s been found poorly wanting this time round. Read less
Image of the Tripadvisor rating Half board not a good idea

Apr 4, 2024 RICHARD S

Great hotel , food was terrible . Super rooms , very nice , clean and very luxurious. Lobby ground floor full of things to do restaurants and shops . Staff friendly . Big let down was the food . Buffet was really poor , the beach bar did a superb breakfast but dinner was a massive let down . Slow and poor quality . Kids ordered pizza that was… Read more
Great hotel , food was terrible . Super rooms , very nice , clean and very luxurious. Lobby ground floor full of things to do restaurants and shops . Staff friendly . Big let down was the food . Buffet was really poor , the beach bar did a superb breakfast but dinner was a massive let down . Slow and poor quality . Kids ordered pizza that was inedible and we couldn’t wait for desert at 10:30 . Half board was a big mistake other than that good hotel Read less
Image of the Tripadvisor rating The best vacation

Apr 4, 2024 160juriv Cannes, France

Welcome to the luxurious Jumeirah Zabeel Saray, where every detail is imbued with Eastern magnificence. My stay at this luxurious hotel began with an impressive entrance adorned with exquisite elements of Eastern design. Golden hues and luxurious patterns created an atmosphere of abundance and opulence that accompanied me throughout my stay. The… Read more
Welcome to the luxurious Jumeirah Zabeel Saray, where every detail is imbued with Eastern magnificence. My stay at this luxurious hotel began with an impressive entrance adorned with exquisite elements of Eastern design. Golden hues and luxurious patterns created an atmosphere of abundance and opulence that accompanied me throughout my stay. The hotel rooms amazed with their comfort and sophistication. The cleanliness and beauty of the space were captivating, and it was especially delightful to spend time on the comfortable bed, feeling as if I were drifting into the clouds. Dining at the hotel left the most pleasant impressions. A rich variety of dishes was available at any time of day or night, satisfying even the most discerning tastes. A distinctive feature of this hotel is its superb service. The attentive staff was ready to offer assistance with any inquiries and meet all guests' needs. I especially want to mention the professionalism and friendliness of the reception manager and staff, who were always ready to help and make my stay at the hotel as comfortable as possible. I particularly appreciated the receptionist, Jack, who was always ready to assist if needed, as well as Manager Antuan. In general, a cohesive and professional team deserves respect! The hotel boasts the best spa in the world, where I was able to enjoy a variety of procedures and services aimed at my well-being and relaxation. My stay at Jumeirah Zabeel Saray not only offered a luxurious interior but also stunning views of the city skyline and the famous Palm Jumeirah. Evening sunsets painted the sky in vivid hues, creating an unforgettable atmosphere. And the view of Palm Jumeirah added extra charm and romance, offering exceptional opportunities for photo sessions and evening strolls. I could be confident in the high quality of services, allowing me to create unforgettable memories of my journey. Sincerely, Juri Read less