Laptia great for kids- but room for improvement.
May 1, 2024 zohaibk694
I have just returned from my holiday in Dubai (which is a destination I travel every year). I chose the Lapita resort as I was travelling with my 2 young children and felt the inclusion of theme park tickets for free was a no brainer.
I must say that my stay was amazing (but not without some flaws). Before visiting the hotel I spoke to the duty…
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I have just returned from my holiday in Dubai (which is a destination I travel every year). I chose the Lapita resort as I was travelling with my 2 young children and felt the inclusion of theme park tickets for free was a no brainer.
I must say that my stay was amazing (but not without some flaws). Before visiting the hotel I spoke to the duty manager Kumar who was amazing. He took a note of all my requests and his communication was great.
The room was amazing as we were in a family suite (which was provided as an upgrade) and the view was great. The staff throughout the facility were amazing, friendly and always smiling.
The kids pool was a good size and there was plenty for kids to do. Theme parks were brilliant and the fact that Riverland was so close was an added bonus. There was regular buggys taking you to and from river land from which there was a short walk to all the theme parks.
The food:
Although the breakfast was nice, I would not class it as top tier compared to other hotels that I had stayed at in Dubai. Omlettes had to be ordered rather than being freshly made for you to take instantly and simply things such as sautéed mushrooms, tomatoes etc were not available. There were occasions where some of the characters such as Smurf were attending the restaurant which was a ice touch for the children.
Ari Restaurant:
The food here was absolutely amazing. All the food here was amazing and top quality. The staff were brilliant and pleasure to deal with. The only downside was that as part of the half board we could only use the restaurant for lunch and not dinner (which i was not informed of at the time of booking).
The only other option was a buffet dinner in the evening which was nice the first time we went, but was the same day after day which was boring and not a pleasant experience. As a result we stuck to eating lunch at Ari and ordering takeout for the evening.
House Keeping:
Unfortunately this was the worst part of the experience. We were celebrating our anniversary and I requested some form of decoration and a cake for the room as a surprise for my wife. However, this was not done by the staff which took the shine off the day. There was no cake provided and when I raised my frustration to the duty manager, they then sent a cake the following day which had lost is affect.
After requesting the room to be cleaned and towels changed this was constantly not done and we had to remind them whenever we returned. We also had to request bathrobes and fresh towels as the ones provided had a very bad odour and did not look clean. The house keeping manager attended the room and did apologise and said he would make amends. Although his team came in immediately and cleaned the room we had a similar experience again.
Overall I would recommend this hotel if you have children as there is so much to keep them busy. The staff is what kept the review at 4 stars otherwise the house keeping experience would have made it lower.
Thank you again for the experience and thank you Kumar for the help.
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