Beautiful Property
Jun 25, 2019 STampa-Brandon Tampa, Florida
A beautiful Hilton property just outside of Sedona. I really enjoyed the entire property, from the bar and lounge area to the pools (there are two) and the rooms themselves.
The main bar/restaurant is very well done. They have a great TV setup with huge screens where you can watch sports in comfy chairs. They also have a huge scrabble wall which…
Read more
A beautiful Hilton property just outside of Sedona. I really enjoyed the entire property, from the bar and lounge area to the pools (there are two) and the rooms themselves.
The main bar/restaurant is very well done. They have a great TV setup with huge screens where you can watch sports in comfy chairs. They also have a huge scrabble wall which is oddly fun to play. I wouldn't normally play scrabble at home, but for some reason I felt compelled to play because it was on the wall.
All in all I had a great experience at this Hilton. There were only two issues I want to point out to future travelers:
1 - Rooms With Views: Nearly all room tips say "get a room with a view of the red rocks" but very few mention what rooms have those views. This is not an easy thing to determine, btw. Even the room tips that provide a room number tend to be conflicting. Unfortunately, this property won't be of much help in that regard. I booked my two rooms nearly a year in advance, and I booked the second highest room rate but still could not get any sort of guarantee about the room view. The sad truth is if you *really* want a view then you need to book the only room that specifically says it has one, which is also the highest room rate. In my case, room 3023 had a pretty nice view. I wouldn't have expected this since it also faces the parking lot, but the view was good.
2 - Gold/Diamond Breakfast Procedure: On average I stay 65 nights each year at a Hilton property. There tends to be some variation as to how each property handles breakfast for gold and diamond members, but this property was totally different. On top of that, nobody at the hotel seemed to have any clue what the process was. I got 4 different answers from hotel staff, and none were very helpful.
What you need to know is that they will present you will a bill for the full amount of your breakfast. You will sign for it and tip. Then, at the end of your stay when you are checking out they apply a credit of ($22/pp I think) to each days breakfast total. While this is all fine and well it is very unique by comparison to other Hilton's. It also makes the accounting aspect much harder as you really need to go line by line on your statement to make sure the credits were applied correctly. In my case I had one day that the server inputted incorrectly and I was billed for my full breakfast. Fortunately I caught that mistake.
Read less
