Hilton Sedona Resort at Bell Rock

Disappointing The hotel is an older hotel but has been kept in good condition. The rooms are nice and large, the pool is amazing, the other outdoor activities were great. The food served was wonderful. So why am I disapointed? First, the hotel is not in Sedona at all. It is about 8 miles away. Secondly, the hotel has no shuttle service, not car rental service, not even a bicycle rental area. There are few taxis, few still Ubers, and other shuttles are booked weeks in advance. I loved the hotel, but didn't get to enjoy the town at all. No eating out, no shopping, no touring.....just stuck at the hotel. I will not be back, but I think I would enjoy Sedona but will find a hotel in the city of Sedona. Read less

We arrived during Spring Break and knew it would be busy. The staff answered my questions but did not offer much info in terms of resort amenities- for example, I did not know until I asked at the fitness center that children under 16 are not allowed, even if parents supervise or sign a waiver regarding insurance and liability issues. We had a peloton in our room, so we thought that would help with their sports conditioning but there was no cord to plug it into the wall! We contacted the front desk and spa multiple times to inquire about getting a new cord. The answer was that it was an outdated machine so I suggested they order a new cord - if not for us, for future guests. Amazon had one available and could deliver in a day but this did not happen during our five-night stay. The front desk was stumped as to why there was even a peloton in our room so I really don’t know on the point of it being there. I understood the rooms would be cleaned upon request and they were very good about bringing towels, extra coffee, and emptying trash if we requested - however, they did not vacuum our floor (crumbs still under the table and next to the couch). I agree with other reviews that the furniture is a bit worn. Three table chairs had vinyl peeled off the seat cushions. Lastly, the restaurant is horribly overpriced! On our first night I ordered a guac and queso chip appetizer for $18 and what arrived was a small plate consisting of four soft corn tortilla chips with condiment sized containers of the two dips. I suggest eating at any of the restaurants close to the hotel - Pisa Lisa for pizza was the best dinner option for our family. We were pleasantly surprised there was a grocery store nearby. There are drawers and cabinets in the room, a small sink, a microwave, and a small fridge (no freezer). If you plan to eat in the room, bring or buy some dishes/flatware and paper towels as they are not provided. Staff was nice and the pool was also great for my teens. There were a lot of kids here for the spring break as well as a work conference but we always had towels and space to enjoy the pool. We were very happy with the location and daily walks - the main town of Sedona is 6.5 miles away and traffic had its moments of congestion. We stayed on points here so I am not nearly as frustrated but I would not pay to stay here again, esp since the food and beverage credit does not begin to cover coffee and breakfast at the restaurant and we didn’t use any of the fitness amenities included in the resort fee. I also had to call and get my bill adjusted to include the daily credits - they were great about taking care of that. We spent so much time exploring and enjoying the area that if we return I would pay for a room somewhere else with complimentary breakfast. Nice staff, overpriced facility. Read less

The location is good if you want to be in the Sedona area. It's still not "in the town" but within 10 minutes. But this property is pretty dated. For the rates, I had much higher expectations. Stained carpet that doesn't match through stairs/hallway. Room has rips in a chair at the tile, tile chipped in the bathroom, etc. Needs a good make over or rates should be reflective of the condition. Does not like up to the Hilton name, in my option Read less

Nice location close to Sedona and several shops and restaurants but far below our expectations for a $1,000/night stay. Rooms are outdated with low end fixtures, the hot tub had a gross foam floating on top of it that isn’t sanitary, they charge for parking, and the prices in the hotel restaurant are obscene - $21 for a bowl of soup! I expect to pay a premium for a spring break hotel in Sedona, but I also expect to enjoy a high quality experience, and the Hilton Sedona did NOT live up. 2/10 would not recommend. Read less

Very nice resort. Can't say enough about the staff. Friendly, very helpful and seemed genuinely interested in us enjoying our stay. Very nice spa and we thoroughly enjoyed our couples massage and I can't say enough about Lo. She was great. Rooms are clean and comfortable. Very family friendly resort, wouldn't recommend for people who can't tolerate kids. Read less