Doubletree Hotel Boston - Downtown

Boston, USA

The hotel

Conveniently located in the heart of Boston's Theater District and a short walk to Chinatown and Boston Common. The DoubleTree by Hilton Boston - Downtown is great for those who want accommodations within walking distance of many of this vibrant city's most famous sights and sounds. The recently renovated guest rooms are elegant and come with a fantastic range of mod cons; what's more, there's complimentary access to the adjoining fitness centre, complete with indoor pool, cardio and weight equipment, basketball court and group fitness classes. Grab something on the go at the full-service Starbucks Café, located on the lower lobby level or sit down for a full meal featuring classic local cuisine and cocktails at Wisteria Restaurant & Bar.

Amenities

  • Bar
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Conveniently located in the heart of Boston's Theater District and a short walk to Chinatown and Boston Common. Transfer time from Boston International Airport: 20 minutes.

Hotel information

267 rooms on 6 floors in 1 building with 2 lifts. All rooms have air-conditioning, HDTV, WiFi access*, alarm/clock radio, tea/coffee maker, bath amenities, hairdryer, iron and board. Standard Rooms with 2 double beds or 1 king-size bed, sleeping maximum 2 adults or 2 adults and 2 children.

Wisteria restaurant (contemporary American cuisine) and lobby bar. . Starbucks®. Fitness centre on-site and complimentary access to adjoining YMCA gym. Laundry/dry-cleaning service*. Room service*. Complimentary WiFi in the lobby and public spaces.

*Denotes local charge.

100% non-smoking rooms.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (901)
  • Very good (707)
  • Average (294)
  • Poor (80)
  • Terrible (62)
Image of the Tripadvisor rating Terrible stay. Stay anywhere but here.

Nov 13, 2019 lauracusack

Terrible stay. Stay anywhere but here. Not helpful, at all and overall terrible. The room view was terrible, the service was terrible (it wasn't not clean), but everything else was disappointing, and I would not stay again.
Image of the Tripadvisor rating Nothing but FANTASTIC

Nov 12, 2019 Matthew M

I stayed here with a few friends for a birthday. Perfect location. Nancy and Jackie at the front desk were nothing but amazing. They both went above and beyond to make sure my crew had a blast. Thank you so much girls for your hard work! I cannot wait to go back to see Nancy and Jackie
Image of the Tripadvisor rating Not far from the airport.

Nov 7, 2019 Revy679 Houston, Texas

Clean and nice room with a microwave, a mini fridge and a safe. We had a great view of the city. We were only 3 floors up though and the street noise could still be heard. The parking is $53 a night. Pretty expensive, so plan accordingly. The hotel is walking distance to restaurants and bars as well.
Image of the Tripadvisor rating Fine, unless something goes wrong

Nov 1, 2019 David W

Overall the stay was good. The room was clean and spacious. However, I had a very frustrating experience that will prevent me from ever returning. My room was cleaned out as if I checked out after the first night of my 3-night stay. This wasn't a major problem, since my main luggage hadn't arrived from the airport. However, a phone charger and… Read more
Overall the stay was good. The room was clean and spacious. However, I had a very frustrating experience that will prevent me from ever returning. My room was cleaned out as if I checked out after the first night of my 3-night stay. This wasn't a major problem, since my main luggage hadn't arrived from the airport. However, a phone charger and the complimentary airline toiletry kit were missing. I notified the front desk when I returned on the second night, and they told me they don't know where it went and can't help me until the morning. So my phone died. At this point, I'm not too upset honestly--mistakes happen. The following morning I ask again, and they say housekeeping doesn't know where my few things are. The message I'm getting from the 2 or 3 front desk employees I've talked to is essentially that I must've misplaced my things because they don't lose things, nor do rooms get cleaned out unless a guest is checking out. I'm doubting myself at this point also. I push once more, and they tell me they'll check again and send whatever they might find to my room. So, that evening (3rd night of my stay), I ask the front desk if it was found before going to my room. They say no--nothing found. Recalling the missing toiletries, I push and say that I'm sure I had some things taken, what happened to them? They say they don't know. I say OK, what can we do? They say sorry, we've done our best. I push again, my phone is dead and I'd like to charge it. They give me a cable which fits my phone (the previous night I asked for one and they said they had none, hmm). I am fuming at this point, but head to my room. My things have been replaced, so I return the cable. No response from the concierge, besides, "thanks." No apology, no acknowledgement, nothing. Just a magic reappearance of my lost things after essentially being told I was crazy or stupid. Lots of things went wrong. The important thing to me, though, is that nobody ever accepted blame or owned up to the hotel's mistakes. I was essentially treated like I was delusional. At least five concierges treated me that way, with the final one being the worst. I'm a forgiving person. Honest mistakes happen. These were dishonest--lies. If I can't trust someone to own up to a simple accidental room clean-out, then how could I ever trust them with more? The least they could've done is "MAKE IT RIGHT." Needless to say, I'm never using this hotel again. Note: the concierge who checked me in at 2:30am was very kind. Read less
Image of the Tripadvisor rating Creaking floors - but it was acceptable

Nov 1, 2019 P6424VDdavido

I could hear my neighbors walking around at night. The sounds were loud enough to wake me up. My room had loud floors as well. I tried to be quiet, but it was unavoidable. Really top notch food at the bar.