Hilton Boston Park Plaza

Every staff member I interacted with was friendly, professional, and helpful when called upon. Bed, linens, and pillows were comfortable, room was quiet. Less than ideal was the tiny bathroom with only a wall ledge, no counter at all, and the closet tiny as well (old hotel, of course). Special commendations however, to Erick, Valet, and Domingo, Engineer who came to my aid with SuperGlue when my shoe broke walking to a nearby private event. Dinner was with hundred of people, but my vegetarian entree was superb. Overall, great! Read less

We spent one night at the Hilton Boston Park Plaza last week. I knew in advance to book a larger room and also was aware of the “destination charge.” Our corner king room was very nice. Large, clean, and featured a double vanity bathroom with separate room for the shower and toilet. Valet parking was fast and efficient. We had breakfast in the lobby restaurant, “Off the Common,” on Thursday, July 18th and were told that we would have a $15 food and beverage credit included as part of the destination fee. The credit was not applied to my bill which I had emailed to me. I contacted the phone number on the bill and got an automated response unit. Then I chatted with what I believe was a bot and finally I was connected with a real person who told me that food and beverage credits take 2 to 3 days to post. Here we are 8 days later and still no credit has been applied. Tried calling the hotel directly and got routed to another automated response unit and gave up. What had been a great stay was marred by the post stay service. Read less

Stayed here for Blink182 concert July 23. Firstly, we arrived on the “wrong” side for valet parking. We were given vague instructions to get to correct side for valet parking. We waited in a line of parked cars (airport vans blocking road) for quite a while before my spouse got out to check if we were in the right area. We had to go to office to find staff which is fine if they are busy but many staff hanging out in lobby. Hotel was extremely busy there was a conference going on and we had difficulty finding signs for front desk to check in. We missed the sign and ended up on second floor, found a map and had to carry all our belongings back downstairs. Five staff in lobby standing talking, they did not help us with our luggage from valet parking entrance or get us a cart. I got a cart myself and loaded our luggage. They only came to help because carts aren’t allowed near the front desk. Room was outdated and felt very damp. They hung a curtain instead of closet door. Room had two big windows with sheer curtains. Blackout curtains were bolted to ceiling-called maintenance because we thought maybe the curtain remote wasn’t working, someone arrived 40min or so after we called; said blackout curtains are decorative. Sun woke us up at 5am felt like we had no privacy as there are rooms directly across. I could clearly see people in their bedrooms across the terrace. Only mirrors in room are in the bathroom, couldn’t get ready while bathroom was occupied, we were rushing to get to event. Bathroom sink was clogged, toilet water was running. Bath toilets had holes in them and we only had 2 face cloths. Poor lighting in bathroom. We paid over 700$CAD/night. We are very disappointed with experience. I would not recommend this hotel based on our experience or cost. Only is when we checked out; valet brought my car back in one piece, no damage or theft car was received promptly after calling (we were expecting 30 minute wait). Read less