Sheraton Boston

Boston, USA

Virgin rating

The hotel

Putting you right in the historic heart of the Back Bay neighbourhood, the Sheraton Boston is in the perfect spot to explore this walkable city. You can enjoy good food, cocktails, and there’s even a pool, spa and gym to retreat back to after a day of adventure. Step out the front doors and you’ll find some of the best bits of the city within a few minutes’ walk – from Boston Common and Public Gardens to the Skywalk Observatory with unbeatable views over the twinkling skyline.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Swimming Pool
  • Close to City Centre

Where is it

Centrally-located in the heart of Boston's Back Bay neighborhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center and the Copley Place Mall. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

1,220 rooms and suites on 29 floors. All with air-conditioning, TV, tea/coffee-making facilities, complimentary bottled water, mini-fridge, bathrobes, complimentary WiFi access, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer. 

Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed, or 2 double beds, sleeping maximum 4 people.

Deluxe Rooms are in the south tower and are 390 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 people. 

Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 people. 

Sidebar & Grille (casual dining and cocktails, open for breakfast and dinner). MARKET (grab-and-go food for breakfast, lunch and dinner). 

Indoor swimming pool with outdoor deck and retractable roof. 24-hour fitness centre. 

Complimentary WiFi in lobby and public areas. Self parking $55 plus tax, per day (payable locally, subject to change). Laundry/dry-cleaning services*. Concierge. Local restaurant delivery service*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: one person must be 21 years or over in the room to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1264)
  • Very good (1215)
  • Average (522)
  • Poor (155)
  • Terrible (177)
Image of the Tripadvisor rating Overcharged me and unable to speak to anyone to rectify

Jun 27, 2022 lily_445 Sydney

I recently stayed for 21 nights at this hotel. The night before I asked for my bill so that I could check it. It could not be provided. Upon checkout, the only bill that could be provided was for 2 nights, I’d been there for 21 nights. I spoke to someone on my way to the airport and 2 separate bills were sent to me with charges that I have not… Read more
I recently stayed for 21 nights at this hotel. The night before I asked for my bill so that I could check it. It could not be provided. Upon checkout, the only bill that could be provided was for 2 nights, I’d been there for 21 nights. I spoke to someone on my way to the airport and 2 separate bills were sent to me with charges that I have not incurred nor signed for. Absolutely impossible to speak to anyone to rectify this. I am now back in australia trying to speak with someone. No one can find my reservation. My Marriott no boy card cannot be recognised. I am classified as a gold elite customer. Hopeless service. Read less
Image of the Tripadvisor rating first visit to Boston

Jun 27, 2022 stephen D Staten Island, New York

Enjoyed our stay at the Sheraton, Boston. Check in we a breeze and the room was clean and comfortable. The entire staff were friendly and very helpful. I was verry surprised that you had direct access from the hotel to the Prudential Center. Near all restaurants and the main attractions.
Image of the Tripadvisor rating Nice hotel for easy access to surrounding areas

Jun 8, 2022 kts789 Luzon, Philippines

Our room was big, the carpet was nice and soft (dark colored). Easy to request for extra towels, blanket, water (though limit was 2 per day, just slip a $1 or 2 to the lady and they will give extra...) 24hr parking paid through the hotel (they have a reserved parking w/ private access) is $55 / 24 hours w/ in/out privilege. The hotel is… Read more
Our room was big, the carpet was nice and soft (dark colored). Easy to request for extra towels, blanket, water (though limit was 2 per day, just slip a $1 or 2 to the lady and they will give extra...) 24hr parking paid through the hotel (they have a reserved parking w/ private access) is $55 / 24 hours w/ in/out privilege. The hotel is connected to Prudential Center and the area is surrounded with shops and restaurants. We paid an average of $300/night w/ taxes for 3 nights...that rate was just about average for anywhere in Boston the dates we booked, making this hotel and it's location a good value. Overall a nice place and we definitely enjoyed out stay. Read less
Image of the Tripadvisor rating Dissapointing

May 25, 2022 caroline m southport

Booked 2 nights 24-26th may Check in - felt it was a scripted check in , no personal touch , no conversation. Room key more or less thrown at you. Asked for city view , but either chose not to hear or ignored request as got a lovely view of a brick wall. Travelled all day so too tired to ask for room change Room okay but dated with peeling… Read more
Booked 2 nights 24-26th may Check in - felt it was a scripted check in , no personal touch , no conversation. Room key more or less thrown at you. Asked for city view , but either chose not to hear or ignored request as got a lovely view of a brick wall. Travelled all day so too tired to ask for room change Room okay but dated with peeling wallpaper in bathroom and bath got peeing covering and very scratchy. Bathroom very very small and you have to close door to get into bath. Lighting poor in the room Bed comfy , but only bedside table on one side of bed. Location , quite away from sightseeing but manageable if you're a good walker. Would I stay here or recommend , probably not as I feel it was overpriced for a room with a brick wall for a view especially as it wasn't a discounted room. I appreciate hotels in Boston are expensive but still feel it is expensive We have stayed in major US cities on this vacation including Chicago and feel this was the most expensive and disappointing and slightly spoiled the end of our vacation. Enjoy Boston Read less
Image of the Tripadvisor rating A fine place to stay in Boston.

May 23, 2022 LGG3 New York City, New York

We were upgraded to a suite with a wonderful view, because I am a platinum member. There is no breakfast benefit, instead we were credited $15/person to use at the quick service cafe in the hotel. The hotel is fine, and was decently priced compared to other Marriott hotels in Boston. It is just an extremely large soulless place. It was fine for… Read more
We were upgraded to a suite with a wonderful view, because I am a platinum member. There is no breakfast benefit, instead we were credited $15/person to use at the quick service cafe in the hotel. The hotel is fine, and was decently priced compared to other Marriott hotels in Boston. It is just an extremely large soulless place. It was fine for our purposes, but do not stay here if you like personal service. Also, the rooms are dated. Read less