Sheraton Boston

Boston, USA

The hotel

Putting you right in the historic heart of the Back Bay neighbourhood, the Sheraton Boston is in the perfect spot to explore this walkable city. You can enjoy good food, cocktails, and there’s even a pool, spa and gym to retreat back to after a day of adventure. Step out the front doors and you’ll find some of the best bits of the city within a few minutes’ walk – from Boston Common and Public Gardens to the Skywalk Observatory with unbeatable views over the twinkling skyline.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Centrally-located in the heart of Boston's Back Bay neighborhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center and the Copley Place Mall. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

1,220 rooms and suites. All with air-conditioning, TV, tea/coffee making facilities, complimentary bottled water, mini-fridge, bathrobes, WiFi access*, safe, iron and board, bathrobes, bath amenities, and hairdryer. Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms are in the south tower and are 390 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 adults. 

Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 adults or 2 adults and 1 child. 

Executive Deluxe Club Level Rooms are as above, but include  access to the Club Lounge (includes complimentary breakfast, snacks, Starbucks® drinks, soft drinks and free WiFi).

Club Level Rooms are 300 sq ft and include access to the Club Lounge (includes complimentary breakfast, snacks, Starbucks® drinks, soft drinks and free WiFi), with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suites are 415 sq ft and have a living area separated by a sliding door, with 1 king-size bed and sofa bed or 2 double beds and sofa bed, sleeping maximum 5 adults or 2 adults and 3 children.

Club Level Junior Suites are as above, but include access to the Club Lounge (includes complimentary breakfast, snacks, Starbucks® drinks, soft drinks and free WiFi).

1-Bedroom Suites are 600 sq ft and have a separate living and dining room and 1 king-size bed plus sofa bed, sleeping maximum 3 adults or 2 adults and 2 children. 

Club Level 1-Bedroom Suites are as above, but include access to the Club Lounge (includes complimentary breakfast, snacks, Starbucks® drinks, soft drinks and free WiFi).

Sidebar & Grille (casual dining and cocktails, open for breakfast and dinner). MARKET (grab-and-go food for breakfast, lunch and dinner). Indoor swimming pool with outdoor deck and retractable roof. Green Tangerine Spa & Salon*. Fitness centre. Barber and beauty shop. Laundry/dry-cleaning services*. Local restaurant dinner delivery service*. Complimentary WiFi in lobby and public areas. Valet parking $65 plus tax, per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: one person must be 21 years or over in the room to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1248)
  • Very good (1206)
  • Average (517)
  • Poor (152)
  • Terrible (172)
Image of the Tripadvisor rating Room with a view

Jun 25, 2020 hdfhdfhdfhd565467547 London, United Kingdom

Great place..room was a good size, nice size TV..very clean and tidy..Staff was brilliant.The view was amazing,room service was second to none.plenty to do eat/drink walk or taxi ride.Beautiful at night time,loads of watering holes and restaurants...Fantastic place...everyone so helpful..Would stay again..
Image of the Tripadvisor rating Every time I visit the City, I stay at the Sheraton.

May 6, 2020 RoadTripsUnlimited Boston, Massachusetts

The staff is always friendly and accommodating; they even remember me year after year. They always find me a great room with a view. The hotel conveniently located near the T, restaurants, shopping, etc... Plenty of places to go jogging, including the Public Gardens and Common.
Image of the Tripadvisor rating Be careful when you legitimately cancel a reservation at this hotel

May 2, 2020 Jacqueline K San Francisco

I have stayed at the Sheraton Boston before and have been very satisfied by the upgrades provided since I am a Titanium level member. However, recently, on Feb 25, I cancelled a reservation I made for a March 1 arrival, The hotel has insisted on charging me for that even though I cancelled on my Marriott Bonvoy app on February 25. And I received… Read more
I have stayed at the Sheraton Boston before and have been very satisfied by the upgrades provided since I am a Titanium level member. However, recently, on Feb 25, I cancelled a reservation I made for a March 1 arrival, The hotel has insisted on charging me for that even though I cancelled on my Marriott Bonvoy app on February 25. And I received an email dated Feb 25 confirming my cancellation with cancellation #68233124. Even after I provided this documentation the charge was not reversed. I am a Titanium member who is very frustrated by this treatment. This is not the first time Marriott Bonvoy's computer system has made errors on cancelled reservations, so be careful when using the app! Read less
Image of the Tripadvisor rating The Sheraton Boston vs. Motel 6

Mar 19, 2020 chrisagile Frisco, Texas

What a horrible experience. The hotel was understaffed despite being very underbooked as the COVID virus was just starting panic. However, that does not excuse the poor attitude of the front desk (which I was told... I should have reported to the people of the front desk when it happend). I'm not kidding, I just got off the phone with a Sheraton… Read more
What a horrible experience. The hotel was understaffed despite being very underbooked as the COVID virus was just starting panic. However, that does not excuse the poor attitude of the front desk (which I was told... I should have reported to the people of the front desk when it happend). I'm not kidding, I just got off the phone with a Sheraton Rep and she said I should have told the front desk about the poor service. The halls had carts of glasses that sat there for at least the two nights that were there. Small request like extra pillows were ignored until we kept on top of staff. The service was worse than at any LaQuinta that I have ever been in. Despite paying twice the price of the rate at the night of the stay, staff tried to upsell me to a better room. As other reviewers have mentioned, temperature regulation was sub par... but what i'm most upset about is the "we dont'care... too bad..we have your money attitude" . Avoid this place at all cost Read less
Image of the Tripadvisor rating Great location, View & Service

Mar 7, 2020 Fenway6 Boston, Massachusetts

Having to stay in Boston for the recent Harvard Model Congress I was genuinely pleased with this bustling hotel. Despite over 1000 HS students in the hotel, the service was very good. The only complaint anyone could possibly have was waiting for the elevator IF you happen to get on or off when the students were headed to the conference. The… Read more
Having to stay in Boston for the recent Harvard Model Congress I was genuinely pleased with this bustling hotel. Despite over 1000 HS students in the hotel, the service was very good. The only complaint anyone could possibly have was waiting for the elevator IF you happen to get on or off when the students were headed to the conference. The rooms were clean & bright, my view of the Charles River was beautiful. The “market” in the lobby provided freshly made sandwiches, breakfasts etc., ready for pick up or delivery to your room. The service to the room may have been the quickest I have encountered (understanding the menu is limited). The breakfast buffet is excellent. The location can not be beat with access to the Prudential Center with restaurants and shops and steps from Newbury street. Boston is my home and I would recommend visitors stay here, I was very happy I had to! The staff was incredible from the front desk to housekeeping. A stellar group. Read less