Sheraton Boston

As you can see here in Tripadvisor the reviews have been very good so i went ahead and made our booking. Place was clean, staff was nice, location was awesome. Our room had a city and river view which was breath taking and super clean. Hotel connects to a huge mall which is a plus specially if you are not used to the cold weather and just want to walk around and eat indoors. Loved this place and it we go to Boston again this will be our top choice. Read less

Enjoyed stay which included room with a view of Charles River from the 17th Floor and comfortable bed. .nice hotel and I would stay there again. Close to green t stop for travel both to MFA and downtown to government center for Freedom Trail. Also close to trinity church and Boston Public Library for visits and sightseeing on Boyleston Street. Hotel connected to Prudential Center allowing one access to shops,restaurant and most of the above. Read less

I was here for a convention, which to be honest, is pretty much a guarantee of disappointment - they don't have to try hard to get custom. That said, I've experienced worse. Check-in was the customary slow process. I was very happy to hear I was to have a newly refurbished room, but on reaching my room (courtesy of super-fast elevators) I was greeted by a fiesta of brown decor, straight out of an early 90s furnishing catalogue. Any refurbishment was imperceptible. The room was clean, but lacking in basic facilities such as power outlets and USB ports on the desk. Unfortunately, the rooms were very noisy as the walls seemed only slightly thicker than cardboard. The repetitive crashing of closing doors, corridor conversations and blaring TVs were a wearisome accompaniment - especially in the evenings, going on into the early hours. The TV was agreeably large and mercifully with a Netflix button to obviate the need to which wretched advertising-filled brain-dead American TV. I like the programmes well enough, but not the 20 minutes of advertising every hour. The bathroom was small and basic with a modest array of toiletries (bring your own - they aren't worth taking home). That modern essential - internet access was ambitiously priced at $9.95 per day for slow, and $15.95 for fast. If you join Marriott Bonvoy, basic internet is free, so I would strongly recommend that. Prices in the Market 24-hour restaurant were hefty and the food of modest calibre. I eschewed Market and tried the Side Bar, as it styles itself. Service was good, but my fish and chips was poor. In particular, the fish appeared to have been frozen - a travesty in Boston, which is home to great seafood. Breakfast (sampled once in my 8-day stay) was an eye watering $30. It was good, but far too much for my wallet. After those disappointments, I relied on the adjoining shopping mall for sustenance - far cheaper, tastier and better quality options are available there. There are ATMs in the hotel, but they charge $4 for a withdrawal which seems excessive to me. I needed to avail myself of the hotel's Fedex store when I arrived, to get some printing done. Imagine my bemusement at being told by the Reception staff that there was no Fedex facility on site. It doesn't say much for staff training or familiarity with the hotel. Fortunately, despite the "assistance" of reception I found the Fedex office in the conference area - indeed it's impossible to miss, as this is also the main route to the adjacent malls. The only saving graces of the hotel are its proximity to the neighbouring shopping malls, its convenience for conference-goers and (with exceptions) the helpful and courteous staff. All-in-all, a mediocre experience and certainly well below my normal American hotel experiences. This was my fifth trip to Boston - my favourite North American city. I'll be back - but not under any circumstances to the Sheraton. Read less