Sheraton Boston

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1,220 rooms and suites on 29 floors. All with air-conditioning, TV, tea/coffee-making facilities, complimentary bottled water, mini-fridge, bathrobes, WiFi access*, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer.

Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed, or 2 double beds, sleeping maximum 4 people.

Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 people.

Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 people.

One Bedroom Junior Suites are 415-480 sq ft and feature a separate living room with sofa bed, and bedroom with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

1st hotel of our trip

Sep 11, 2024 bignells bexleyheath kent

The hotel was under some renovation. Reception was very pleasant and welcoming explaining that there may be noise. We had a room on the 10th floor 1035. Room had double beds air con normal amenities like safe tv tea and coffee machine. Room was clean Beds were high and soft mattresses and pillows. Bathroom small step over bath. Some toiletries. Negative beds high for small people to get on Towels very small for large people Not enough decaf tea and coffee Rooms need updating and modernisation But this is my preference. Breakfast was set for us as a buffet due to us leaving early. There was a mixture of hot and cold. Nothing special. I have a strawberry allergy so fruit was contaminated due to people using spoons Only yogurt was strawberry But this is not a problem I adjust what I could eat Read less

Awful

Sep 2, 2024 lisacY2774PN Portishead, United Kingdom

We were not informed that the hotel had construction either when we booked or at any time prior to arrival. When we arrived there was no lobby, no bars, and worse still no food available other than room service! On top of this the room was extremely tired and the bathroom was knackered it was so old the coatings were coming off the bath making it not only unsightly but slippy. I have never had such a poor quality hotel at that level or cost. I would advise people to stay in one of the nearby hotels in much better condition some for less cost. Read less

Horrible experience, no notification of construction

Aug 27, 2024 Maxwell B

Hotel was undergoing construction directly above my room and the hotel failed to notify me until i checked in, the bathtub was chipped and the hotel had to cut off water due to construction, on top of that no discount/restitution for the noise

Under major renovation. Avoid until the renovation is complete.

Aug 23, 2024 snalaxflyer Orange County, California

I travel to Boston and Cambridge frequently for work, and the Sheraton Boston has been on my good list for a many years now. Although it is an older hotel and the decor is dated (it hadn't been renovated in quite a while), the club lounge was decent, elite member upgrades to a junior suite or regular suite were quite common, the rooms were clean, and housekeeping was very good. However, they are now in the middle of a large renovation project, which is resulting in some significant problems. Checking in, or other interactions with the front desk may take some time, as they usually have only two associates there. The temporary location for the front desk is also very small, and often very crowded. I booked just a standard room, and my reservation was assigned a high floor room as an upgrade. Platinum and Titanium Elite members have a benefit of a complimentary suite upgrade when available at check in, so I asked the associate if any suite upgrades were available. Fortunately, there was a full corner/end suite available, and even though it was only around 11AM, it was available right away. Thank you very much for the upgrade! The club lounge was closed during COVID, and never reopened. The club lounge is still closed. It should be reopened after the renovations are completed. My understanding is that it will be on the lobby level instead of the 29th floor, which had spectacular views. None of the hotel food outlets or lobby lounge are open. The only option for food from the hotel is room service. Fortunately, it's a short walk to outside restaurants and the Prudential Center, where there are many food options. I was told that I would receive an extra 1,000 Marriott Bonvoy points per day for the inconvenience, but I never received them. I only received the 1,000 points as the Titanium Elite welcome amenity. It's very disappointing when they don't follow through on what they say. There are other reports here of interruptions with hot water, which I experienced also. Most of the time it was okay, but it also can happen in the morning when getting ready for the day. So even though I normally like the Sheraton Boston very much, I would avoid this hotel until after the renovations are complete. I look forward to returning at that time. Read less

Great experience!

Aug 19, 2024 Mary L Buffalo, New York

This is an amazing property with the best location! The staff is extremely friendly and efficient. I received an email from the manager prior to my visit and when I responded with a question, he answered and was so accommodating. What a wonderful experience. Thank you Kevin Walker,Daylin, Brittany and the young lady who checked us in. ( Didn’t get… Read more

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