Sheraton Boston

Boston, USA

The hotel

Sheraton Boston Hotel is centrally located in the heart of Boston's historic Back Bay neighbourhood, close to over 200 shops and restaurants, including indoor skywalk connections and access to Copley Place Mall and the Prudential Center. The Public Garden, Fenway Park, Newbury Street and the Museum of Fine Arts are all nearby attractions. Sheraton Boston features 1,220 guestrooms that offer spectacular views of the city and Charles River. After a long day of exploring, recharge your batteries in the 5,500 square foot full service luxury spa or cool off in one of New England's largest indoor/outdoor pools with a retractable roof for warmer months and outdoor patio for relaxing. Enjoy authentic New England fare at Side Bar and Grille; an all-American breakfast in Café Apropos, or grab coffee and a snack in the lobby.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Centrally-located in the heart of Boston's Back Bay neghbourhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center and the Copley Place Mall. Short walk to 3 T stops. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

1,220 rooms on 29 floors in 2 buildings with 12 lifts. All with air-conditioning, TV, tea/coffee-making facilities with Starbucks® coffee, Shine® bath amenities, WiFi access*, safe, iron and board, and hairdryer. Traditional Rooms offer river views or South Tower with city views with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms are more spacious featuring panoramic views of the city with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Sheraton Club Rooms are located on the top floors and include breakfast and evening Hors d'oeuvres with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Junior Suites range in both size and layout, offering upgraded amenities with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Executive Suites are situated on the top four floors of the North Tower and include upgraded amenities and access to the Club Lounge with stunning views with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

One Bedroom Suites are spacious and boast a separate living and sleeping area, and either one or two entrances with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Cafe Apropos restaurant. SideBar & Grille restaurant and lounge. Starbucks®. Indoor/outdoor swimming pool. Outdoor patio. State-of-the-art fitness centre. Room service* and turn-down service on request. Gift shop. Link@Sheraton experienced with Microsoft® with PC workstations offering complimentary high-speed Internet access. Laundry/dry-cleaning services*. Concierge desk. Valet parking $53 plus tax per day (payable locally; subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

100% non-smoking hotel.

Please note: One person must be 21 years or over in the room to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1222)
  • Very good (1194)
  • Average (505)
  • Poor (148)
  • Terrible (158)
Image of the Tripadvisor rating Ok but not the best in Copley Place Area

Nov 12, 2019 Robert F Gainesville, Florida

There are better hotels in this area and at better price. This Imhotep is rundown and they have not made any updates in years. Very expensive for what you get. Westin is by far better that this one. The only thing you can enjoy is the pool in the 5th floor.
Image of the Tripadvisor rating Everything we expected and more

Nov 11, 2019 dunield Miramar, Florida

As you can see here in Tripadvisor the reviews have been very good so i went ahead and made our booking. Place was clean, staff was nice, location was awesome. Our room had a city and river view which was breath taking and super clean. Hotel connects to a huge mall which is a plus specially if you are not used to the cold weather and just want to… Read more
As you can see here in Tripadvisor the reviews have been very good so i went ahead and made our booking. Place was clean, staff was nice, location was awesome. Our room had a city and river view which was breath taking and super clean. Hotel connects to a huge mall which is a plus specially if you are not used to the cold weather and just want to walk around and eat indoors. Loved this place and it we go to Boston again this will be our top choice. Read less
Image of the Tripadvisor rating Well located and comfortable

Nov 10, 2019 TrailBlazer382567 Chicago, Illinois

Enjoyed stay which included room with a view of Charles River from the 17th Floor and comfortable bed. .nice hotel and I would stay there again. Close to green t stop for travel both to MFA and downtown to government center for Freedom Trail. Also close to trinity church and Boston Public Library for visits and sightseeing on Boyleston Street.… Read more
Enjoyed stay which included room with a view of Charles River from the 17th Floor and comfortable bed. .nice hotel and I would stay there again. Close to green t stop for travel both to MFA and downtown to government center for Freedom Trail. Also close to trinity church and Boston Public Library for visits and sightseeing on Boyleston Street. Hotel connected to Prudential Center allowing one access to shops,restaurant and most of the above. Read less
Image of the Tripadvisor rating Time for rehab?

Nov 8, 2019 BamaNancy Florida

I am a Sheraton brand fan validated by my Titanium Elite for Life status. I have stayed at this location on club level doors and had terrific rooms. On this stay, I asked but no upgrade. Still on 23rd floor in the North Tower with a nice view. Just don’t look at the tub. Yikes!! Serious work needed to bring this bathroom up to par.
Image of the Tripadvisor rating Dreary hotel, but excellent service

Nov 8, 2019 Nandu T Norwich, United Kingdom

I was here for a convention, which to be honest, is pretty much a guarantee of disappointment - they don't have to try hard to get custom. That said, I've experienced worse. Check-in was the customary slow process. I was very happy to hear I was to have a newly refurbished room, but on reaching my room (courtesy of super-fast elevators) I was… Read more
I was here for a convention, which to be honest, is pretty much a guarantee of disappointment - they don't have to try hard to get custom. That said, I've experienced worse. Check-in was the customary slow process. I was very happy to hear I was to have a newly refurbished room, but on reaching my room (courtesy of super-fast elevators) I was greeted by a fiesta of brown decor, straight out of an early 90s furnishing catalogue. Any refurbishment was imperceptible. The room was clean, but lacking in basic facilities such as power outlets and USB ports on the desk. Unfortunately, the rooms were very noisy as the walls seemed only slightly thicker than cardboard. The repetitive crashing of closing doors, corridor conversations and blaring TVs were a wearisome accompaniment - especially in the evenings, going on into the early hours. The TV was agreeably large and mercifully with a Netflix button to obviate the need to which wretched advertising-filled brain-dead American TV. I like the programmes well enough, but not the 20 minutes of advertising every hour. The bathroom was small and basic with a modest array of toiletries (bring your own - they aren't worth taking home). That modern essential - internet access was ambitiously priced at $9.95 per day for slow, and $15.95 for fast. If you join Marriott Bonvoy, basic internet is free, so I would strongly recommend that. Prices in the Market 24-hour restaurant were hefty and the food of modest calibre. I eschewed Market and tried the Side Bar, as it styles itself. Service was good, but my fish and chips was poor. In particular, the fish appeared to have been frozen - a travesty in Boston, which is home to great seafood. Breakfast (sampled once in my 8-day stay) was an eye watering $30. It was good, but far too much for my wallet. After those disappointments, I relied on the adjoining shopping mall for sustenance - far cheaper, tastier and better quality options are available there. There are ATMs in the hotel, but they charge $4 for a withdrawal which seems excessive to me. I needed to avail myself of the hotel's Fedex store when I arrived, to get some printing done. Imagine my bemusement at being told by the Reception staff that there was no Fedex facility on site. It doesn't say much for staff training or familiarity with the hotel. Fortunately, despite the "assistance" of reception I found the Fedex office in the conference area - indeed it's impossible to miss, as this is also the main route to the adjacent malls. The only saving graces of the hotel are its proximity to the neighbouring shopping malls, its convenience for conference-goers and (with exceptions) the helpful and courteous staff. All-in-all, a mediocre experience and certainly well below my normal American hotel experiences. This was my fifth trip to Boston - my favourite North American city. I'll be back - but not under any circumstances to the Sheraton. Read less