Sheraton Boston

Boston, USA

Virgin rating

The hotel

Putting you right in the historic heart of the Back Bay neighbourhood, the Sheraton Boston is in the perfect spot to explore this walkable city. And when you're back, there’s even pool and gym facilities to retreat to after a day of adventure. Step out the front doors and you’ll find some of the best bits of the city within a few minutes’ walk – from Boston Common and Public Gardens to the latest sightseeing attraction, View Boston with unbeatable 360 views over the twinkling skyline. There's also not one but two conveniently connected malls so you can shop to your heart's content.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • No Smoking
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

Centrally-located in the heart of Boston's Back Bay neighborhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center Mall. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

1,220 rooms and suites on 29 floors. All with air-conditioning, TV, tea/coffee-making facilities, complimentary bottled water, mini-fridge, bathrobes, WiFi access*, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer. 

Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed, or 2 double beds, sleeping maximum 4 people.

Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 people. 

Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 people. 

One Bedroom Junior Suites are 415-480 sq ft and feature a separate living room with sofa bed, and bedroom with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

  • Booking Bonus: Receive up to 30% off theaccommodation cost when travelling between 05 Dec'23–31 Dec '24.Any applicable offers havebeen calculated into the prices shown. Offers may not be combinable.

Indoor swimming pool with outdoor deck and retractable roof. 24-hour fitness centre. 

Complimentary WiFi in lobby and public areas. Convenience store/Gift shop. Self parking $70 plus tax, per day (payable locally, subject to change). Laundry/dry-cleaning services*. Concierge. Room service*. 

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: one person must be 21 years or over in the room to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1300)
  • Very good (1251)
  • Average (556)
  • Poor (166)
  • Terrible (204)
Image of the Tripadvisor rating Ping for the win!

May 24, 2024 Christina F

Location perfect. Room decor below average. However Ping at the front desk who works overnight was amazing. She was super friendly, helpful, and answered all of our questions about the surrounding areas. It was a delight to have a happy personality at the time of night. Want to highlight her because too many times a happy face is overlooked… Read more
Location perfect. Room decor below average. However Ping at the front desk who works overnight was amazing. She was super friendly, helpful, and answered all of our questions about the surrounding areas. It was a delight to have a happy personality at the time of night. Want to highlight her because too many times a happy face is overlooked and not recognized. She was our shining star of our stay at the Sheraton. Would re-book just because of her and how excited she made us of the improvements to come. We all need more Pings to highlight the improvements of what’s to comes Read less
Image of the Tripadvisor rating Dirty and ugly

May 19, 2024 Hernando D

Old, dusty, with mold. We paid $500 per night (graduation weekend) and received a room that is like a highway motel 6. Horrible. Also the room wasn’t ready and we could not check in until 05 pm on May 16. Stay away. Sheraton and Bonvoy should be really ashamed. See pictures.
Image of the Tripadvisor rating This is not a 4 Star hotel. Dated/Dirty rooms, No restaurant as advertised.

May 19, 2024 Mark S Boston, Massachusetts

Purchased Queen room with river view. Room was not available at check in (6pm). Offered $50 restaurant credit at check in only to find the restaurant was closed for renovations. Voucher was good for room service only. Tired/Dated room. Stained carpet & dirty curtains. Bathroom fixtures dated. Enamel from tub all worn away. Front desk manager… Read more
Purchased Queen room with river view. Room was not available at check in (6pm). Offered $50 restaurant credit at check in only to find the restaurant was closed for renovations. Voucher was good for room service only. Tired/Dated room. Stained carpet & dirty curtains. Bathroom fixtures dated. Enamel from tub all worn away. Front desk manager acknowledged hotel is dated & needs updating but pushed all responsibility because I booked through 3rd Party. This is not a 4 Star Hotel in 2024, but continue to charge 4 Star prices due to location. Read less
Image of the Tripadvisor rating Old and surprisingly poorly kept, renovations very inconvenient and noisy

May 15, 2024 Liz D

I am staying here for a conference, and was quite disappointed from the start. This place is desperately in need of renovation, so it's reasonable that they're renovating. However, it comes at extreme inconvenience to its patrons. I've been inspired to write this review because I am trying to work in my room and have zoom meetings coming up but am… Read more
I am staying here for a conference, and was quite disappointed from the start. This place is desperately in need of renovation, so it's reasonable that they're renovating. However, it comes at extreme inconvenience to its patrons. I've been inspired to write this review because I am trying to work in my room and have zoom meetings coming up but am incredibly distracted by incessant LOUD drilling which seems to be coming from next door. There are no amenities available, including no restaurant, breakfast, lounge access, etc. which makes the expensive price of this hotel even less worth the price. The room and hotel is EXTREMELY tired. It's one thing to be an old hotel, and it's another to just leave everything to fall apart. I would recommend bringing slippers as the carpet and furniture are stained. I asked the hotel for slippers but they said they had ran out. The wallpaper is falling off, and the tub worn bare. There was a surprising lack of plugs and outlets in convenient places, I couldn't find enough for all my appliances and none convenient to the bed unless you unplugged the clock. The one caveat is that the location is really excellent. It's linked to the Prudential center, with tons of food options, which is super convenient. Read less
Image of the Tripadvisor rating The big "S" stands for s#*t show or STOP - don't stay here

May 13, 2024 Vanessa G Hunt Valley, Maryland

Where to begin? At the beginning I suppose. Arrived via taxi to the Sheraton. No door man or greeting to be had. This is a very big hotel with loads of conference rooms and loads of people in and out. It is connected to The Prudential Center, so you have lots of people (guests and non guests) mulling around. They do have security measures so… Read more
Where to begin? At the beginning I suppose. Arrived via taxi to the Sheraton. No door man or greeting to be had. This is a very big hotel with loads of conference rooms and loads of people in and out. It is connected to The Prudential Center, so you have lots of people (guests and non guests) mulling around. They do have security measures so that only those with a room key can take the elevators to the rooms. The entry was basic and clearly marked that "a change is coming" - meaning they are renovating. In my opinion, they should have done this a long time ago and the fact that they still offer such dated gross rooms is a disgrace. Seriously, shut down for a few months to avoid disappointment and reviews like the one you are reading. Once inside the hotel, we got in line with about 8 other people waiting to get checked in. The receptionist was friendly. Our room was on the 19th floor. The receptionist told us there would be noise between 9-2 and that the restaurant was closed for renovation; however, room service was available. (I should have pulled the plug right there). Up we went to our room. Dated, dark, dank hallways abound. Our room was very small for two double beds, but it was the only reservation they had. A large screen television took up all counter space. A small "desk" area had an unplugged dated lamp on it and some type of goo on the surface. A random floor lamp was placed nearby. The bedside table was cluttered with a retro (to put it nicely) multi-charger and a clock of the same era; both were covered in dust. The coffee maker and makings sat on the window sill - where does one plug that in exactly? The floor was sticky. Still reading? Well, let's move to the bathroom. Good luck turning around in it. It was very small and again, very dated. A dirty small tub with gauges and peeling ceramic coating greeted us (by all means, see the photo). A large chunk of tile was gone. The plastic shower curtain was dirty. The toilet needed to be flushed twice to do its job. We went downstairs and spoke to the evening receptionist. I explained the above and offered to show photos (he declined). I asked if we could be moved to an updated room and was told there were none. He went in the back to get the manager but came out and said he was "busy". I told him we would be checking out two days prior to our reservation to go elsewhere. He apologized and said "okay, you can see the day manager in the morning". I asked him if there was somewhere we could get a bottle of water? I was told "no, the shop closes at 10, your best bet is to go across the street to the Hilton" - which we did and they kindly gave us four bottles of water in a bag even though we weren't staying there (but surprise surprise that's where we moved to). Oddly the lobby bathrooms also are locked at 10, so I guess best advice is try not to need anything after 10pm. The next morning (yes, we slept there, regrettably) I went to find the day manager but was told that they were in a meeting. I explained the situation and a lovely woman apologized and admitted that none of the rooms at the hotel had been renovated for more than 25 years. She confirmed that we would only be charged for the one evening and suggested that I leave my name for the manager to call regarding possibly getting reimbursed for the unacceptable room (which I did and imagine that, no one ever called me back). She suggested we come back in December when things would be renovated. There are numerous hotels in the area - many within walking distance to this one. Surprisingly, some of the better known hotel chains within eyesight of this hotel actually had rooms that were cheaper and updated. They had a functioning restaurant, bottles of water at request (because they kept them behind the reception desk) and kind staff. The staff at this hotel are pretty good and thankfully, some of them were blatantly honest. I am not the first, nor will I be the last, to come to them with my eyes like saucers asking "are you kidding me?" So, if you are staying anywhere near the Prudential Center, I would steer you away from The Sheraton. I dont need a fancy room, but I do need a clean one with moderately updated appointments. For over $450 a night (yep, that's the truth and it wasn't even the weekend) this place is a joke and the joke was on me. Care to respond management? Read less