Sheraton Boston

Boston, USA

Virgin rating

Traditional Room
MARKET
Premium Room
MARKET
Executive Room Sofa Bed
Traditional Room
MARKET
Premium Room
MARKET
Executive Room Sofa Bed

The hotel

Putting you right in the historic heart of the Back Bay neighbourhood, the Sheraton Boston is in the perfect spot to explore this walkable city. You can enjoy good food and cocktails at the SideBar and there’s even pool and gym facilities to retreat back to after a day of adventure. Step out the front doors and you’ll find some of the best bits of the city within a few minutes’ walk – from Boston Common and Public Gardens to the latest sightseeing attraction, View Boston with unbeatable 360 views over the twinkling skyline. There's also not one but two conveniently connected malls so you can shop to your heart's content.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Swimming Pool
  • Close to City Centre

Where is it

Centrally-located in the heart of Boston's Back Bay neighborhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center and the Copley Place Mall. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

1,220 rooms and suites on 29 floors. All with air-conditioning, TV, tea/coffee-making facilities, complimentary bottled water, mini-fridge, bathrobes, complimentary WiFi access, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer. 

Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed, or 2 double beds, sleeping maximum 4 people.

Deluxe Rooms are in the south tower and are 390 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 people. 

Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 people. 

Sidebar & Grille (casual dining and cocktails, open for breakfast and dinner). MARKET (grab-and-go food for breakfast, lunch and dinner). 

Indoor swimming pool with outdoor deck and retractable roof. 24-hour fitness centre. 

Complimentary WiFi in lobby and public areas. Self parking $55 plus tax, per day (payable locally, subject to change). Laundry/dry-cleaning services*. Concierge. Local restaurant delivery service*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: one person must be 21 years or over in the room to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1296)
  • Very good (1248)
  • Average (551)
  • Poor (163)
  • Terrible (199)
Image of the Tripadvisor rating Kind Staff, But Dated Property In Need Of A Major Overhaul

Nov 25, 2023 styleontheg

Well situated with access to the Prudential Center Mall and kind and welcoming staff, but very dated property, with dark common areas and really old rooms that look as if they were last updated 25 years ago, if not more. That isn't to say the room was dirty, as it was tidy and well maintained, but old furniture, lots of wires exposed for different… Read more
Well situated with access to the Prudential Center Mall and kind and welcoming staff, but very dated property, with dark common areas and really old rooms that look as if they were last updated 25 years ago, if not more. That isn't to say the room was dirty, as it was tidy and well maintained, but old furniture, lots of wires exposed for different plugs that are clearly a half hearted attempt to upgrade the amenities to today's standards. Small bathroom, difficult to move around in. Overall though, I was grateful that it was quiet and there was no noise. Would not stay here again or recommend though. Read less
Image of the Tripadvisor rating Double Charged in September, Charged Again This Month

Nov 17, 2023 MLWTex Irving, Texas

Check your bill closely when you check out and your credit card statements for several months. In September this hotel charged me twice for the same stay, which I had to dispute with the bank for a refund on one charge. Amazingly, they just charged me for the second amount that was not disputed, and has been paid. The customer service… Read more
Check your bill closely when you check out and your credit card statements for several months. In September this hotel charged me twice for the same stay, which I had to dispute with the bank for a refund on one charge. Amazingly, they just charged me for the second amount that was not disputed, and has been paid. The customer service representative told me it was because my roommate never showed up, which wasn't true and she in fact paid for her half on her credit card in September. Then the representative admitted they had the record of her stay but refused to tell me if she had paid, citing privacy laws. I of course will have to dispute this with the bank again. This is far below the quality service I expect as a Mariott member, or that anyone staying at this hotel should expect. Read less
Image of the Tripadvisor rating A nightmare with Client

Nov 16, 2023 gaetan v Sherbrooke, Canada

Hi, To everyone who will read this, I spent time in the Boston area with clients, we went from Boston, Cape Cod, Endicott and Hartford. Every hotel I booked for me and my guest was Marriott Bonvoy. I am a Bonvoy member. I worked in the Hospitality Business for Hyatt and Wyndham, I travel a lot during a year. Please avoid this Hotel. The owner… Read more
Hi, To everyone who will read this, I spent time in the Boston area with clients, we went from Boston, Cape Cod, Endicott and Hartford. Every hotel I booked for me and my guest was Marriott Bonvoy. I am a Bonvoy member. I worked in the Hospitality Business for Hyatt and Wyndham, I travel a lot during a year. Please avoid this Hotel. The owner does not respect the client when they charge us 695$ plus all the taxes for a night in a room from 1985 with the Bathtub completely chips and repaint maybe more than one time. The door of the room was almost falling a part. I went to the front desk and they are full of inefficiency to fix or to please the client. No rebate, no free meal nothing the only thing she offered to us was Moving to another room. Do you think I will ask my business guest to move when they check in and open their luggages in the room. The front Desk Manager was almost crying in front of me because she can do nothing. My guest were not very impress with the Hotel and Service. I can not tell them that I spent more than 3.5k for 3 rooms 2 nights. The staff at the restaurant and at the bar are 50/50 if you arre lucky you will get someone with a smile. Be a Marriott user and Bonvoy member means nothing for them. You better be an Hyatt member. Regards room number to avoid 2523, 2520, 2521 maybe the entire 25th floor Gaetan Vivier Read less
Image of the Tripadvisor rating To be avoided

Nov 13, 2023 Xavier H

The condition of the room and bathroom were unacceptable (leaks, scratches, wall cracks, noisy A/C...) for a Sheraton hotel and for the price I paid for this room. This hotel needs a renovation program and it is acknowledged by the staff that cannot address this issue. This is not a place I recommend when you stay in Boston.
Image of the Tripadvisor rating In need of renovation.

Nov 12, 2023 neilbB9084OR Jericho, New York

Came here for conference. Hotel misrepresented on Marriott website. As a Marriott platinum elite I expected a club lounge -- received email from concierge welcoming me but never mentioned to me that there was no club lounge in hotel. Room was dated with very small bathroom circa 1960. Water in shower not hot. HVAC in room ranged from too hot… Read more
Came here for conference. Hotel misrepresented on Marriott website. As a Marriott platinum elite I expected a club lounge -- received email from concierge welcoming me but never mentioned to me that there was no club lounge in hotel. Room was dated with very small bathroom circa 1960. Water in shower not hot. HVAC in room ranged from too hot to cold. Peeling wallpaper in bathroom For my nightly rate of 500-600 dollars come on Sheraton. I stayed at the newly renovated Marriott Copley place in the summer. Basically same price but completely different experience. Pluses for hotel ? Closest hotel to Hynes convention center. That's it Read less