Sheraton Boston

Boston, USA

The hotel

Putting you right in the historic heart of the Back Bay neighbourhood, the Sheraton Boston is in the perfect spot to explore this walkable city. You can enjoy good food, cocktails, and there’s even a pool, spa and gym to retreat back to after a day of adventure. Step out the front doors and you’ll find some of the best bits of the city within a few minutes’ walk – from Boston Common and Public Gardens to the Skywalk Observatory with unbeatable views over the twinkling skyline.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Centrally-located in the heart of Boston's Back Bay neighborhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center and the Copley Place Mall. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

1,220 rooms and suites. All with air-conditioning, TV, tea/coffee making facilities, complimentary bottled water, mini-fridge, bathrobes, WiFi access*, safe, iron and board, bathrobes, bath amenities, and hairdryer. Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms are in the south tower and are 390 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 adults. 

Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 adults or 2 adults and 1 child. 

Executive Deluxe Club Level Rooms are as above, but include  access to the Club Lounge (includes complimentary breakfast, snacks, Starbucks® drinks, soft drinks and free WiFi).

Club Level Rooms are 300 sq ft and include access to the Club Lounge (includes complimentary breakfast, snacks, Starbucks® drinks, soft drinks and free WiFi), with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suites are 415 sq ft and have a living area separated by a sliding door, with 1 king-size bed and sofa bed or 2 double beds and sofa bed, sleeping maximum 5 adults or 2 adults and 3 children.

Club Level Junior Suites are as above, but include access to the Club Lounge (includes complimentary breakfast, snacks, Starbucks® drinks, soft drinks and free WiFi).

1-Bedroom Suites are 600 sq ft and have a separate living and dining room and 1 king-size bed plus sofa bed, sleeping maximum 3 adults or 2 adults and 2 children. 

Club Level 1-Bedroom Suites are as above, but include access to the Club Lounge (includes complimentary breakfast, snacks, Starbucks® drinks, soft drinks and free WiFi).

Sidebar & Grille (casual dining and cocktails, open for breakfast and dinner). MARKET (grab-and-go food for breakfast, lunch and dinner). Indoor swimming pool with outdoor deck and retractable roof. Green Tangerine Spa & Salon*. Fitness centre. Barber and beauty shop. Laundry/dry-cleaning services*. Local restaurant dinner delivery service*. Complimentary WiFi in lobby and public areas. Valet parking $65 plus tax, per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: one person must be 21 years or over in the room to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1247)
  • Very good (1206)
  • Average (517)
  • Poor (152)
  • Terrible (171)
Image of the Tripadvisor rating The Sheraton Boston vs. Motel 6

Mar 19, 2020 chrisagile Frisco, Texas

What a horrible experience. The hotel was understaffed despite being very underbooked as the COVID virus was just starting panic. However, that does not excuse the poor attitude of the front desk (which I was told... I should have reported to the people of the front desk when it happend). I'm not kidding, I just got off the phone with a Sheraton… Read more
What a horrible experience. The hotel was understaffed despite being very underbooked as the COVID virus was just starting panic. However, that does not excuse the poor attitude of the front desk (which I was told... I should have reported to the people of the front desk when it happend). I'm not kidding, I just got off the phone with a Sheraton Rep and she said I should have told the front desk about the poor service. The halls had carts of glasses that sat there for at least the two nights that were there. Small request like extra pillows were ignored until we kept on top of staff. The service was worse than at any LaQuinta that I have ever been in. Despite paying twice the price of the rate at the night of the stay, staff tried to upsell me to a better room. As other reviewers have mentioned, temperature regulation was sub par... but what i'm most upset about is the "we dont'care... too bad..we have your money attitude" . Avoid this place at all cost Read less
Image of the Tripadvisor rating Great location, View & Service

Mar 7, 2020 Fenway6 Boston, Massachusetts

Having to stay in Boston for the recent Harvard Model Congress I was genuinely pleased with this bustling hotel. Despite over 1000 HS students in the hotel, the service was very good. The only complaint anyone could possibly have was waiting for the elevator IF you happen to get on or off when the students were headed to the conference. The… Read more
Having to stay in Boston for the recent Harvard Model Congress I was genuinely pleased with this bustling hotel. Despite over 1000 HS students in the hotel, the service was very good. The only complaint anyone could possibly have was waiting for the elevator IF you happen to get on or off when the students were headed to the conference. The rooms were clean & bright, my view of the Charles River was beautiful. The “market” in the lobby provided freshly made sandwiches, breakfasts etc., ready for pick up or delivery to your room. The service to the room may have been the quickest I have encountered (understanding the menu is limited). The breakfast buffet is excellent. The location can not be beat with access to the Prudential Center with restaurants and shops and steps from Newbury street. Boston is my home and I would recommend visitors stay here, I was very happy I had to! The staff was incredible from the front desk to housekeeping. A stellar group. Read less
Image of the Tripadvisor rating Anniversary

Feb 23, 2020 kaz047 Francestown, New Hampshire

Don’t stay here .. This place looks like a holiday inn dirty and not very helpful service .. We booked a king room, We arrived half hour after check in .. We waited in line for 45 min to check in .. when we actually got to counter to get our room we were told that king beds were all sold out .. I had booked this room two weeks prior .. They said… Read more
Don’t stay here .. This place looks like a holiday inn dirty and not very helpful service .. We booked a king room, We arrived half hour after check in .. We waited in line for 45 min to check in .. when we actually got to counter to get our room we were told that king beds were all sold out .. I had booked this room two weeks prior .. They said they could upgrade us to a room that was much bigger for 30 more dollars .. We agreed because we had dinner reservations and didn’t have time to wait .. We checked into our room and it was freezing 56* We turned the heat up and waited 45 min for it to get warmer .. The temp had gone down to 54* I finally called the front desk and they did send up 2 men to help .. They were very kind and get trying to get it to work .. They finally left and said we should be all set and when we come back from dinner the room would be warm .. We got back to the room at 10:30 and the temp was 62 * not balmy to say the least .. At this point we just got into our beds and put the covers on .. We did not want to go thru the hassle of changing rooms .. I am not sure they even had a room .. The next morning at check out I told them I will not be paying 30 extra dollars for that upgrade !!! They did take it off the bill .. We always stay at the Lenox we thought we would try a new place .. never again this hotel is nasty and had a weird smell and the room was freezing .. Avoid at all costs .. What a disappointment this hotel was .. Read less
Image of the Tripadvisor rating 3 n half days in Boston

Feb 20, 2020 rabbwell2015 Cumnock, United Kingdom

Great hotel some size it’s situation is good and handy for all the places you would want to go.The prudential building that it is joined onto is a fantastic shopping mall with everything you would want a recommend a visit to Eataly which is a forecourt full of all things Italian it is superb! Our room was nice and big nice view and cleaned every… Read more
Great hotel some size it’s situation is good and handy for all the places you would want to go.The prudential building that it is joined onto is a fantastic shopping mall with everything you would want a recommend a visit to Eataly which is a forecourt full of all things Italian it is superb! Our room was nice and big nice view and cleaned every day and all staff were fantastic a big busy hotel but very good 👍🏻 Read less
Image of the Tripadvisor rating Superb hotel with amenities on hand

Feb 19, 2020 lynnr69 Northallerton, United Kingdom

Our first visit to Boston and we feel lucky to have stayed at this hotel. We were greeted by Glayson at the desk (apologies if I've got the spelling wrong!) and he was warm and welcoming and funny! He gave us some tips on visiting the city and explained about the fitness centre and pool, and also about the Prudential Centre Mall which is attached… Read more
Our first visit to Boston and we feel lucky to have stayed at this hotel. We were greeted by Glayson at the desk (apologies if I've got the spelling wrong!) and he was warm and welcoming and funny! He gave us some tips on visiting the city and explained about the fitness centre and pool, and also about the Prudential Centre Mall which is attached to the hotel. Our room was on the 23rd floor and had an amazing view of the Charles River and Cambridge. On our first evening, we decided to just stay around the mall, expecting a small shopping centre, we were amazed at the size of the area and the choice of shops and eating places. This mall is also connected to Copley Mall which has high end shops and restaurants, and also connects to another 3 or 4 hotels. Very handy for a quick breakfast (Dunkin!) or easy dinner (Cheesecake Factory!) after a long day of sightseeing. Our room was huge with a large very comfortable bed. We did try the pool but it was very cold, I imagine it's lovely in the summer with the roof open! The lounge area is very pleasant to just sit and rest, all the staff we encountered were helpful and very friendly. The location is just around the corner from Boylston Street, which runs right up to the Public Gardens and Boston Common, and the next street along is Newbury Street, we spent a lot of time here with the high end shops, trendy boutiques and cafes. It's also very pretty! We would definitely stay at the Sheraton again, planning our next visit already! Read less