Sheraton Boston

Boston, USA

The hotel

Sheraton Boston Hotel is centrally located in the heart of Boston's historic Back Bay neighbourhood, close to over 200 shops and restaurants, including indoor skywalk connections and access to Copley Place Mall and the Prudential Center. The Public Garden, Fenway Park, Newbury Street and the Museum of Fine Arts are all nearby attractions. Sheraton Boston features 1,220 guestrooms that offer spectacular views of the city and Charles River. After a long day of exploring, recharge your batteries in the 5,500 square foot full service luxury spa or cool off in one of New England's largest indoor/outdoor pools with a retractable roof for warmer months and outdoor patio for relaxing. Enjoy authentic New England fare at Side Bar and Grille; an all-American breakfast in Café Apropos, or grab coffee and a snack in the lobby.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Centrally-located in the heart of Boston's Back Bay neghbourhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center and the Copley Place Mall. Short walk to 3 T stops. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

1,220 rooms on 29 floors in 2 buildings with 12 lifts. All with air-conditioning, TV, tea/coffee-making facilities with Starbucks® coffee, Shine® bath amenities, WiFi access*, safe, iron and board, and hairdryer. Traditional Rooms offer river views or South Tower with city views with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms are more spacious featuring panoramic views of the city with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Sheraton Club Rooms are located on the top floors and include breakfast and evening Hors d'oeuvres with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Junior Suites range in both size and layout, offering upgraded amenities with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Executive Suites are situated on the top four floors of the North Tower and include upgraded amenities and access to the Club Lounge with stunning views with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

One Bedroom Suites are spacious and boast a separate living and sleeping area, and either one or two entrances with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Cafe Apropos restaurant. SideBar & Grille restaurant and lounge. Starbucks®. Indoor/outdoor swimming pool. Outdoor patio. State-of-the-art fitness centre. Room service* and turn-down service on request. Gift shop. Link@Sheraton experienced with Microsoft® with PC workstations offering complimentary high-speed Internet access. Laundry/dry-cleaning services*. Concierge desk. Valet parking $53 plus tax per day (payable locally; subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

100% non-smoking hotel.

Please note: One person must be 21 years or over in the room to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1152)
  • Very good (1116)
  • Average (460)
  • Poor (127)
  • Terrible (136)
Image of the Tripadvisor rating Don’t VALET

Mar 23, 2019 TheRitzler Boca Raton, Florida

great place to stay...most disorganized valet system I’ve ever witnessed and experienced..left message as instructed on the card with room number valet ticket number and last name..said to give 20/30 minutes for car to brought up..took over an hour to get car!!!
Image of the Tripadvisor rating So disappointed in how this Sheraton has lost its magic!

Mar 22, 2019 creativecrew Allentown, Pennsylvania

I have stayed at this hotel several times in that past and had in previous visits given good reviews. Wow! Has it slid down hill fast! Let us count the ways: 1. Incompetent front desk staff. I asked the woman who checked me I to merge my two reservations since I was booked on a one night stay back to back with a 3 nights stay and didn’t want to… Read more
I have stayed at this hotel several times in that past and had in previous visits given good reviews. Wow! Has it slid down hill fast! Let us count the ways: 1. Incompetent front desk staff. I asked the woman who checked me I to merge my two reservations since I was booked on a one night stay back to back with a 3 nights stay and didn’t want to switch rooms. She said she didn’t know how. I suggested that she ask a colleague. She disappeared for more than 15 minutes and returned to announce it could not be done. So I woke up to an email and app notice telling me to check out although I had 3 more nights here. I used the app chat feature and waited 2 HOURS for a reply that said, okay— you can stay in the same room. Thank goodness since by the time I heard a reply I was across town in a meeting. 2. Club lounge. As a titanium elite member I spent 75 nights in Marriott hotels last year. Never have I seen the rude practice of the morning staff throwing a tip envelope and pen at every guest when they are eating breakfast. My boss, who is also titanium elite, tossed it aside (knowing that between the two of us alone we spend ~$30,000 at Marriott per year) and that we give tips without envelopes to staff who deserve it. The employee pleaded her case saying it isn’t about a tip, but she needs us to fill out the form to document the number of guests in the lounge per hour since “otherwise, if you don’t fill this out our bosses won’t believe us when we says it was a busy breakfast and we won’t get the work hours.” What? You don’t trust your staff? You can’t tell how much food has been consumed? The only way she can document her value to Sheraton is to interrupt us and ask us to write down what time we ate breakfast? ONE important exception to a lousy Club lounge! Memeous (sorry if I misspelled your name) on the evening shift was a delight! She Knew the regulars and befriended the newcomers. Our Big complaint about the evening is that they serve the same boring pasta every night! 3. Reward points. Don’t even get me started! The staff is either mathematically incompetent or just mean or unfair! For example, I stayed four nights, spent $1345 and have the 75% titanium bonus and did green choice—they gave me 5324 points for the entire stay! When I called Bonvoy Rewards to complain the customer service rep Alex was very helpful! I got the full 28,000+ points I was due and I told Alex she needs to train the Sheraton staff on Customer Service! Next time I will stay at the “real” Marriott (also connected to the Convention Center) and not reward the Sheraton hotel that doesn’t know how to reward loyal Marriott customers! Read less
Image of the Tripadvisor rating Excellent Visit

Mar 19, 2019 NonaG2011 Boston, Massachusetts

Wow! Totally impressed ! From valet parking to the very comfortable room! My grand daughter and I came into Boston for a mini getaway. This place was perfect ! The staff was helpful and friendly. Room was on the 28th floor with an beautiful view . Sheraton Boston did not disappoint!
Image of the Tripadvisor rating Decent hotel with great location

Mar 19, 2019 Simon s yangon

the best thing I like most about this Sheraton is the connectivity with the Prudential Center and the tower. There are lots of restaurants around the area and also excellent for shopping. Train station also at the bottom. highly recommended.
Image of the Tripadvisor rating Old and dated. Badly needs updating

Mar 17, 2019 TootingMike London, United Kingdom

Wow. I have stayed in budget hotels miles better. This is a seriously old and dated hotel. Nasty brown colours. Worn carpets. Just all round nasty place to stay really. Stayed here a week. Struggling to find something nice to say about it. Really Marriott should not allow one of their brands to be associated to this hotel. Should be torn down and… Read more
Wow. I have stayed in budget hotels miles better. This is a seriously old and dated hotel. Nasty brown colours. Worn carpets. Just all round nasty place to stay really. Stayed here a week. Struggling to find something nice to say about it. Really Marriott should not allow one of their brands to be associated to this hotel. Should be torn down and rebuilt Read less