Westin Copley Place

Boston, USA

The hotel

If you're looking to get amongst the very best of Boston's Back Bay area then The Westin Copley Place gives you a plush platform from where to spring into all the downtown action. Boasting a AAA Four Diamond award and the only Green Seal certification in Massachusetts means that this hotel definitely has your best interests at heart, with Heavenly baths and beds adding to the contemporary comforts to be found in your guest room or suite. Aside from the accommodation, Westin Copley Place also has numerous spa and fitness facilities with the chance to borrow a cheeky pair of New Balance trainers allowing for a little bit more luggage space. Making space for dining out is also an excellent idea whilst in Boston and as you'll find a Brazilian steakhouse and Japanese restaurant on-site, as well as craft cocktails served at Bar 10, you know that this is an awesome offer that's going to be pretty hard to beat. From the views from the Pru's 50th floor to the brownstone boutiques on Newbury Street, the Westin Copley Place provides access to all of Boston, with a walkway entrance to Copley Place Mall just the tip of the iceberg with regards to things to do in the City on the Hill.

Amenities

  • Bar
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Back Bay location on Huntingdon Avenue, close to numerous downtown attractions, including Copley Place Mall which is connected via a second floor skywalk. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

803 rooms. All with air-conditioning, WiFi access*, HDTV, iPod docking station, tea/coffee making facilities, free bottled water, safe* and iron and board. Traditional Guest Rooms are 293 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Rollaway beds available on request*.

City View Rooms are 392 sq ft and have views of Hancock Tower, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Corner King Larger Rooms are 400 sq ft and have views over Boston, with 1 king-size bed, sleeping maximum 3 adults (3rd adult on a rollaway bed*).

River View Rooms are 392 sq ft and have views of Charles River, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Studio Suites are 480–550 sq ft and have views of the city from their corner location, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 3 children (3rd child on a rollaway bed*).

River View Studio Suites are 550 sq ft with views of Charles River and a spacious living area, with 1 king-size bed plus a sofa bed or 2 queen-size beds plus a sofa bed, sleeping maximum 4 adults or 2 adults and 3 children (3rd child on a rollaway bed*).

 

Fogo de Chão (Brazilian steakhouse, open for lunch and dinner). The Huntington (open for breakfast). Bar 10 (cocktails and classic American dishes, open for lunch and dinner). Ingredients (coffee bar and grab-and-go food. WestinWORKOUT fitness centre. Gretta Cole Spa*. 24-hour room service*. Laundry/dry-cleaning service*. Concierge. WiFi access*.

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2413)
  • Very good (1535)
  • Average (506)
  • Poor (191)
  • Terrible (122)
Image of the Tripadvisor rating Great hotel with great views!

Jul 8, 2020 mhartzler17

We were very impressed with our room, it had a great view overlooking the city! Our room was very clean. The staff was so friendly and knowledgeable. They answered any questions we had regarding the city and even held our bags for us after we checked out.
Image of the Tripadvisor rating If you enjoy cold showers and no maid service at a luxury price you’re in luck!

Jun 8, 2020 187katiej

Stayed here in December for my twentieth birthday with my mom, every morning there was no hot water in the shower and we didn’t have our room cleaned once despite not having the “do not disturb” sign posted. We are Marriott members and frankly this was unacceptable for such an expensive stay. It was also my birthday, it would have been great to… Read more
Stayed here in December for my twentieth birthday with my mom, every morning there was no hot water in the shower and we didn’t have our room cleaned once despite not having the “do not disturb” sign posted. We are Marriott members and frankly this was unacceptable for such an expensive stay. It was also my birthday, it would have been great to take a hot shower after getting soaked in the Boston rain. But as least I turned twenty. I only give it two stars because of its proximity to the mall and the Starbucks in the lobby. View was pretty as well. Read less
Image of the Tripadvisor rating Doubt I will ever see a refund!

May 29, 2020 JS1Napoli_Italy New York City, New York

I booked this hotel directly through Marriott for a trip in April 2020 and prepaid for the room. What a mistake! On March 25, I received an email from Jennifer Drummond at the hotel that the hotel would be closing due to COVID-19 until June 1, 2020 and my money would be refunded. When I did not receive the money by April 1, I attempted to email… Read more
I booked this hotel directly through Marriott for a trip in April 2020 and prepaid for the room. What a mistake! On March 25, I received an email from Jennifer Drummond at the hotel that the hotel would be closing due to COVID-19 until June 1, 2020 and my money would be refunded. When I did not receive the money by April 1, I attempted to email Drummond by just received an automatic reply stating the hotel was closed. I called the Marriott customer service and got a response that it could take "up to 90 days". Are you kidding? How long does it take to process a refund? It has been 65 days and I doubt they have an intention of refunding my money. Don't they think that I might really need that $1200+ and my job might have been affected? Marriott has lost me as a customer and I am a Platinum member. Processing all the refunds by the hotel staff would have taken a day or two but I believe they decided to just keep our money. Not the way for a big corporation to treat people. Read less
Image of the Tripadvisor rating Nurse unable to get refund

May 11, 2020 Safari316238

I am a Registered Nurse and I booked this hotel over 6 months ago for a planned family vacation through Expedia. Unfortunately, COVID 19 happened and I am unable to leave work in the hospital to go on vacation with my 2 young children and husband. Marriott/Westin Copley Place refuses to refund me my $1,100.00 and Expedia said that Marriott denied… Read more
I am a Registered Nurse and I booked this hotel over 6 months ago for a planned family vacation through Expedia. Unfortunately, COVID 19 happened and I am unable to leave work in the hospital to go on vacation with my 2 young children and husband. Marriott/Westin Copley Place refuses to refund me my $1,100.00 and Expedia said that Marriott denied reimbursement. I called Marriott myself and they denied reimbursement to me as well. I would think that as a frontline responder to a global pandemic I would have received the respect of refunding me my money as I had to give up my vacation to care for the victims of this pandemic. What a shameful greedy hotel chain. I would never recommend this place or hotel chain to anyone ever again. SHAME ON MARRIOTT!!!! Read less
Image of the Tripadvisor rating Great location and Outstanding property

Apr 13, 2020 Extraordinary711997 Belchertown, Massachusetts

We rented my mom a room Christmas Eve. In recognition of my loyalty status, they gave her a suite on the 36th floor, with an amazing view. We ordered dinner from the restaurant and ate at the 8 person dining room table . It was lovely. The staff was very welcoming and festive. And the location in unbeatable.