Best Western Plus Ruby's Inn

Bryce Canyon, USA

Virgin rating

The hotel

The location is a perfect base for exploring. There's a variety of activities available to book at the hotel including horseback riding, mountain biking, guided ATV rides and helicopter tours, along with western experiences such as Rodeos and more. When you're done exploring for the day there is a refreshing indoor and outdoor pool to enjoy.

Amenities

  • Free Parking
  • Horse Riding
  • Bicycle Rental
  • Restaurant

Where is it

At the entrance to Bryce Canyon National Park.

Hotel information

370 rooms on 2 floors in 7 buildings with 1 lift. All with air-conditioning, TV with pay-per-view films, WiFi*, tea/coffee maker and hairdryer. Non-smoking rooms on request. Standard Rooms with 2 queen-size beds, sleeping maximum 4 adults.

Cowboy’s Buffet & Steak Room (breakfast, lunch and dinner. Western dining). Ebenezer’s Barn and Grill (dinner show- western style food with music). Canyon Diner (fast food. Open May-Oct). General store on property. Indoor pool. Outdoor pool (May-Sep). Playground. Mountain bike rentals*. Horse rides*, scenic helicopter flights*. Ride and rodeo visits can be booked at hotel*. Gift shop. WiFi*. Complimentary self-parking. Valet parking*.

*Denotes local charge.

Please note: A $1 resort style fee is applicable for each night stay. This fee goes towards the successful partner donation program that goes to support free programs at Bryce Canyon National Park. Payable locally, subject to change.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1534)
  • Very good (2581)
  • Average (1896)
  • Poor (709)
  • Terrible (432)
Image of the Tripadvisor rating Indifferent Customer Service

May 15, 2022 B1969XTmikez

As noted elsewhere, the check-in process is arduously slow. There are too few desk clerks for the number of guests. If you are arriving in the late afternoon during the peak period, be prepared to wait in line for at least 30 minutes. This is not a staffing issue -- all work stations are full, but they just don't have the capacity to move… Read more
As noted elsewhere, the check-in process is arduously slow. There are too few desk clerks for the number of guests. If you are arriving in the late afternoon during the peak period, be prepared to wait in line for at least 30 minutes. This is not a staffing issue -- all work stations are full, but they just don't have the capacity to move people through faster. This appears to be a years-long problem based on past reviews, but nothing has been done. The two-story out buildings/bunk houses have elevators -- for the staff only. Guests are free to haul their luggage up the stairs. When you do get to your room, be prepared to hear every toilet flush and bathroom exhaust fan in the building. I was on the second floor and heard everything. The one-piece fiberglass shower/bathtub unit creaked loudly with every subtle weight shift. I can't imagine being on the ground floor. The free breakfast buffet had a fair offering, but the service was suspect. I was seated, but no one came to take my drink order or give me utensils. Not knowing how to proceed, I went to the buffet line. A bus tray of utensils was present on the buffet line, but I wasn't going to dig around in it. Being so close to the park, the property knows you have limited lodging options. There is no incentive to be better. Read less
Image of the Tripadvisor rating Dinner excellent. Breakfast buffet ordinary.

May 15, 2022 jackl399 Orange County, California

The food here is decent and the service excellent. We stayed at the hotel and breakfast buffet was included. Fairly standard fare of scrambled eggs, sausages, potatoes along with biscuits and gravy. Not bad but not particularly memorable either. Dinner was much better snd I would give that 4 stars. The pork chop was thick and tender. Chicken fried… Read more
The food here is decent and the service excellent. We stayed at the hotel and breakfast buffet was included. Fairly standard fare of scrambled eggs, sausages, potatoes along with biscuits and gravy. Not bad but not particularly memorable either. Dinner was much better snd I would give that 4 stars. The pork chop was thick and tender. Chicken fried steak was good and all the other dishes our group ordered were large plates and everyone remarked that their food was tasty and sufficient. Read less
Image of the Tripadvisor rating Good service, great location, limited other hotel options in area

May 12, 2022 Charles M Pretoria, South Africa

Our stay was delightful. We were there on a windy early May evening. The location is excellent - just a few miles from the entrance to Bryce Canyon. The attached restaurant offers a wonderful menu, as well as breakfast, lunch, and dinner buffets. The wine choices were limited but good. Adrian, from Romania, provided excellent attention and… Read more
Our stay was delightful. We were there on a windy early May evening. The location is excellent - just a few miles from the entrance to Bryce Canyon. The attached restaurant offers a wonderful menu, as well as breakfast, lunch, and dinner buffets. The wine choices were limited but good. Adrian, from Romania, provided excellent attention and service during the late lunch and dinner times. Read less
Image of the Tripadvisor rating Location, location location ..

May 12, 2022 John M San Ramon, California

Would not recommend this place if you plan to spend multiple days or a good amount of time in the hotel. If you'll be mostly in the park and abouts, this is excellent due to its location. It's just outside the park, 15 - 30 minutes to the scenic spots & trail heads within. We stayed overnight, and were happy with our room and the (substantial)… Read more
Would not recommend this place if you plan to spend multiple days or a good amount of time in the hotel. If you'll be mostly in the park and abouts, this is excellent due to its location. It's just outside the park, 15 - 30 minutes to the scenic spots & trail heads within. We stayed overnight, and were happy with our room and the (substantial) free breakfast. 2 level and no elevators, so dragging suitcases up stairs is a minor pain. Read less
Image of the Tripadvisor rating A Poor Choice for a stay at Bryce Canyon

May 9, 2022 srk123 Cerritos, California

Our room was at the farthest-away building of the property from the main building. They put us on the second floor of that building and there was no elevator, so when we found out about this, I asked for a different room on a lower floor because I am 77 years old and unable to carry my bags up a flight of stairs. They said no other room was… Read more
Our room was at the farthest-away building of the property from the main building. They put us on the second floor of that building and there was no elevator, so when we found out about this, I asked for a different room on a lower floor because I am 77 years old and unable to carry my bags up a flight of stairs. They said no other room was available as they were sold out, so they didn't help nor provide anyone to help me with my bags. So after waiting about 15 minutes at the outer building in the cold, I was able to find another guest to help me with my bags up the stairs, and I was able to roll them to my room--a very unpleasant experience. The room itself was large, but old and stuffy. When I turned on the light in the bathroom, the very loud fan came on, which could be heard throughout the room. The shower was hard to control. But I'm glad to say the TV worked fine. When I went to check out the next morning, I again complained to the staff, but they weren't really responsive, so I am going to write to Best Western in more detail about my unpleasant (and expensive) stay at this Best Western hotel. Read less