Best Western Plus Ruby's Inn

Bryce Canyon, USA

The hotel

The location is a perfect base for exploring. There's a variety of activities available to book at the hotel including horseback riding, mountain biking, guided ATV rides and helicopter tours, along with western experiences such as Rodeos and more. When you're done exploring for the day there is a refreshing indoor and outdoor pool to enjoy.

Amenities

  • Free Parking
  • Horse Riding
  • Bicycle Rental
  • Restaurant

Where is it

At the entrance to Bryce Canyon National Park.

Hotel information

370 rooms on 2 floors in 7 buildings with 1 lift. All with air-conditioning, TV with pay-per-view films, WiFi*, tea/coffee maker and hairdryer. Non-smoking rooms on request. Standard Rooms with 2 queen-size beds, sleeping maximum 4 adults.

Cowboy’s Buffet & Steak Room (breakfast, lunch and dinner. Western dining). Ebenezer’s Barn and Grill (dinner show- western style food with music). Canyon Diner (fast food. Open May-Oct). General store on property. Indoor pool. Outdoor pool (May-Sep). Playground. Mountain bike rentals*. Horse rides*, scenic helicopter flights*. Ride and rodeo visits can be booked at hotel*. Gift shop. WiFi*. Complimentary self-parking. Valet parking*.

*Denotes local charge.

Please note: A $1 resort style fee is applicable for each night stay. This fee goes towards the successful partner donation program that goes to support free programs at Bryce Canyon National Park. Payable locally, subject to change.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1218)
  • Very good (2332)
  • Average (1727)
  • Poor (617)
  • Terrible (323)
Image of the Tripadvisor rating RUDE treatment at checkin

Jul 16, 2019 raaiello Fairview Park, Ohio

Very rude treatment at check in. We were insulted by staff and our request ignored. We were told we did not Know the system. It is a take it or leave it hotel. I would avoid staying here. Maybe other facilities in the area are better
Image of the Tripadvisor rating Good location but average rooms and no coffee for early risers

Jul 15, 2019 4Whelans Cadillac, Michigan

We stayed just one night on our tour through several national parks. Rooms were OK but we couldn’t get coffee to go from the lobby or restaurant when we headed out at 7am. It’s hard to believe that we are the only people to want some!
Image of the Tripadvisor rating Extremely rude desk staff and manager. Comparable to a High Priced Motel 6 with "down and out" rooms that are nasty!

Jul 14, 2019 j_wenner Cleveland, Ohio

My elderly father did his appropriate research on this hotel's website and even called this hotel itself to confirm that all 4 of our rooms (that we reserved) opened to interior corridors instead of opening to the outside or the parking lot. He had booked these rooms over a year ago. Unfortunately, when we checked in on 7/2/19, after spending… Read more
My elderly father did his appropriate research on this hotel's website and even called this hotel itself to confirm that all 4 of our rooms (that we reserved) opened to interior corridors instead of opening to the outside or the parking lot. He had booked these rooms over a year ago. Unfortunately, when we checked in on 7/2/19, after spending the day touring Bryce Canyon, we were greeted by Kat, a front desk clerk that barely spoke English. At first, my elderly father was told that they only had one room for the reservation when we had actually reserved 4 rooms total. Then Kat told us she had the 4 rooms but they were scattered all over different areas of the hotel. Kat finally got all 4 rooms together. We asked Kat several times if all 4 of the rooms opened to interior corridors and not to the outside parking lot. Kat said over and over again that they did open to interior corridors. Three different people in our group asked her three different ways, in case there was some sort of language barrier and she continued to tell us that they all 4 opened to interior corridors. After looking at the hotel map that Kat gave us, we asked for the manager because we knew the rooms were "down and out", which means they opened to the outside parking lot, not an interior corridor. When the manager, Inina (a shorter blonde lady) came out, she was immediately rude and condescending to my elderly father. She said it was his fault that he did not reserve the rooms in the tower (which is where the lobby exists) and that those were the only ones that opened to interior corridors. We told her over and over again that he did his appropriate research online and even called the hotel to make sure the 4 rooms we reserved opened to interior corridors. She continued to be extremely rude to my elderly father. I asked her what they could do for us, since we did all the right steps, but still got screwed out of 4 rooms that opened to interior corridors. She said that she couldn't do anything for us. Unfortunately, we were stuck staying in these 4 horrible "down and out" rooms. This is the 2nd time our large group has had an issue with a Best Western Hotel. All 4 families in our group have vowed to NEVER STAY IN ANOTHER BEST WESTERN HOTEL EVER AGAIN! Best Western's standards have gone way downhill. The front desk staff and that manager should be fired immediately for lying and being extremely rude to customers, especially elderly ones. We figured you would want to make a party of 12 people happy since we would be spending a lot of money at the hotel, due to the size of our group, but nope, the manager didn't care at all. When we walked a long way from the lobby to get to our rooms, which were in a totally different building, there was an inch gap at the bottom of each of the hotel rooms, and since they opened to the parking lot, we were afraid that critters or bugs would come into the room thru the gap, so we rolled up bath towels and stuck them at the bottom of the door while we were in the room. The toilet in our room backed up during normal use. We called the front desk immediately, and they sent the maintenance staff immediately. The maintenance staff were quick and efficient. They also told us that this happens all the time in the hotel due to the old plumbing. Something that the manager and staff should be looking into, instead of being rude to the customers. We all decided to eat dinner at Ruby's Inn Cowboy's Buffet, where we had the best waitress ever. Her name was Sandra. She really made our dinner special for the 12 of us. She really made our evening a lot better and calmed us all down after dealing with the incompetent front desk clerk and manager. Be thankful you have a wonderful waitress in Sandra. The younger adults and kids in our party decided to go swimming in the pool. They said the pool was so over chlorinated that they couldn't see the bottom of the pool. How nasty! The next day, we had complimentary breakfast at Ruby's Inn Cowboy's Buffet (as part of the stay) and we had a wonderful waiter named Cajun. Cajun was a great waiter for our party of 12 people. Read less
Image of the Tripadvisor rating Good hotel in a great location

Jul 14, 2019 jeremylynnkidd Macon, Georgia

If you are headed to Bryce Canyon, there are a lot of options for where to stay, but few are closer to the action than Ruby’s Inn. There are lower-priced hotels, but they are farther away and, usually, not as nice. There is the other Best Western Hotel across the street, but it’s far more expensive.
Image of the Tripadvisor rating absolutely loved my experiences

Jul 12, 2019 shasta50 Grass Valley, California

I really appreciate how we were treated at Ruby's Inn. First let me say we made reservations through a Company called Hotel Quickly witch I thought I got through Trip Advisor. They had me pay many months in advance but when we went to check in ( 3 rooms) they told us our reservations had been canceled by the company we booked with (Hotel Quickly)… Read more
I really appreciate how we were treated at Ruby's Inn. First let me say we made reservations through a Company called Hotel Quickly witch I thought I got through Trip Advisor. They had me pay many months in advance but when we went to check in ( 3 rooms) they told us our reservations had been canceled by the company we booked with (Hotel Quickly) and they had no rooms availible. That was a shock, my 1st time being scammed. Ruby's supervisor worked with us even though it wasn't their fault and got us all places to stay that night. Please IF you have made reservations some where through this company, CHECK them, they may have been canceled and they don't give you a refund or notice of what they did. Read less