Waldorf Astoria Beverly Hills

Review: My husband and I were eagerly anticipating a luxurious experience when we booked a massage at the Waldorf Astoria for his birthday. However, our visit did not meet our expectations. Upon arrival, we were greeted by a staff member at the front desk with a noticeably unpleasant attitude that set a negative tone for the entire visit. This lack of professionalism was especially disappointing given the esteemed reputation of the Waldorf Astoria. During the REFLEXOLOGY MASSAGE | 60 MINUTES, my husband received a treatment that deviated significantly from what was described. The masseuse's constant stretching techniques made him feel uncomfortable and unsure of how to respond. Furthermore, her discussion about sensing his aura and energy felt out of place and added to his discomfort. Overall, the experience fell short of the standard we expected from a five-star hotel like the Waldorf Astoria. The unexpected and unsettling elements of the visit left us feeling disappointed and disheartened. We hope that the hotel can address these issues to ensure a more consistent and enjoyable experience for future guests. Read less

Let me start by saying that I’ve stayed at all of the 5 star hotels in and around Beverly Hills for the last 25 years. The Waldorf is my least favorite probably due to proximity and its somewhat sterile environment. The support staff is efficient but there’s just something about the whole vibe that doesn’t feel like the other 5 star hotels. Keep in mind that it’s owned by Hilton and the whole experience reflects that. Nice property run by a below average operator. Long story short and the reason for my one star review is that they completely bumbled my reservation and did NOTHING to help me fix it. Extremely frustrating and embarrassing. Ended up using Magellan travel (which I’d suggest using) to book another room. Desk clerk seemed disinterested in helping me in any way and just watched me walk out in disgust. I’d suggest paying a little extra and staying at the Beverly Hills Hotel or Hotel Bel Air. The Dorchester group does it much much better Read less

The pool is open till 6 pm and in California with great weather pool should be open 24/7 even without a staff as it is wonderful weather, rooms are only available after 4 pm checkout anyways and there are no rooms to obstruct with any kind of noise! Most pools in Beverly hills or LA are open at least till 10 pm! California and stupid rules need to end it or we will not be able to attract the money we need! Read less

My wife and I booked a two nights stay at the Waldorf Astoria in Beverly Hills for a short trip with our friends. Through the Hilton Honors program we are accustomed to impeccable service and accommodations, especially now that we have reached Diamond status, and expected nothing less for our first stay at this 5 star hotel. However, our experience this time was filled with hostility and discrimination. We already had low expectations of using our perks as a Diamond status customer, given that hotels such as the Waldorf and Ritz operate at a higher caliber, but we weren’t prepared for the greater nightmare that would subsequently occur. Upon arriving at 3 pm which is the normal check-in time at any hotel, we were told that no rooms were ready. Luckily we were able to hang out in our friend’s room in the meantime. Around 5pm, I headed back down to the front desk to check on the status of the room and spent the entire conversation looking at the top of the receptionist head. She refused to look up the entire conversation and was typing away at her computer as if this conversation was a nuance to her. She casually threw me a room card and told me the room is ready at 5:30 pm. With a long 6 hour drive to LA, I brushed off her lack of hospitality and professionalism and headed to our room #309. To our surprise, this room was a handicap room. Given the rough start, we accepted the room and didn’t want to make a big fuss even though a heads-up from the receptionist would have been nice. Our initial observation of the room was that it was probably neglected, as we noticed the toiletries were placed on-top of the toilet seat, the shower drains inside the bathroom were clogged, water overflowed into the rest of the bathroom, and the remote and TV didn’t work. I called the help desk and was promised that someone would come by to fix this issue and no one ever came. Rather then experiencing the lux and hospitality of a 5 star hotel, I was treated as if I were at a motel in a deserted town along I-5. Reaching a breaking point, I made my way back to the front desk to inform them of these issues and again was met with the condescending and unapologetic tone of the receptionist. She never looked at me once throughout our whole conversation and dismissed me by saying “I’ll give you $150 hotel credit, ok!?” The attitude and treatment I received made me feel as if I was subhuman, not worthy of their respect let alone basic eye contact. The next night, I spoke to the night manager and he was very apologetic and seemed like he understood our frustrations and issues with our stay. He promised that he would reach out with a satisfactory resolution for the issues I have vocalized. However, from our check out ‘till today, we never heard back from him. We also never received the hotel credit the rude receptionist promised us. The only thing good experience we had here was our lunch at the rooftop restaurant, where the staff actually treated us like humans. If you plan on coming to Waldorf Astoria in Beverly Hills as a minority, If you plan on coming to the Waldorf Astoria in Beverly Hills as a minority, be prepared to be treated as less than human, stripped of your dignity and self-respect from the moment you arrive. Read less

I’ve stayed at the Waldorf Astoria Beverly Hills before and the service was much better last time. I still enjoyed the location, the room, and the food but the service was lacking other than at the rooftop restaurant. The server was wonderful. Here were a couple problems I encountered as a Hilton Diamond member. 1. Check-in- We arrived around 12:30 pm and told we would get a text once the room was ready and that the luggage would be sent to our room. We also requested a room facing the mountain and neighborhood. We asked for an upgrade and nothing was offered other than getting a King size bed instead of a Queen size bed. At 3:00 pm we went to the front desk since we never got a text and when we went to our room the view was not in the direction we requested and our luggage was not in the room. We asked to switch rooms and we were told there was nothing available. I spoke with one of the managers, Mars, and she was able to help a little with some compensation. She was the only person I encountered at the hotel who seemed to care and tried to make things right. 2. At the pool, we were not offered towels nor water. I had to ask the server 3 times for water. At this price point, I will look for a different hotel next vacation. Read less