DoubleTree by Hilton Los Angeles Downtown

Downtown Los Angeles, Los Angeles

Virgin rating

The hotel

Anywhere that greets you with freshly cooked chocolate chip cookies on arrival gets our vote! Modern in style with a relaxed ambience, this is ideal for those wanting to be within easy distance of all downtown attractions. Towering 21 stories above the city, there’s some great views to be had as well as plenty of home-from-home comforts. Eats and drinks can be found close by but don’t forget to try the hotel’s own Justice Urban Tavern, a gastro pub serving Asian-inspired Californian cuisine. Rendezvous Lounge is another fine place to relax with five flat screen TVs and a full bar. Happy hour is 4:00pm-7:00pm daily so why not indulge in a cocktail or two? Last but by no means least, we want to mention the half-acre Kyoto Gardens on the third floor terrace – boasting waterfalls, ponds and a skyline view of the city, it really does offer that all-important Zen experience.

Amenities

  • Bar
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In downtown’s Little Tokyo, 500 metres from an Amtrak station and a 10-minute walk from the Museum of Contemporary Art.

Hotel information

434 rooms and suites. All of which are air-conditioned with satellite TV, telephone, high-speed Internet access*, microwave, mini-fridge, tea/coffee maker, iPod docking station, safe, hairdryer, iron and board. Guest Rooms with 1 king-size bed or 2 queen-size beds, sleeps maximum 2 adults and 2 children.

Justice Urban Tavern (breakfast, lunch, dinner), Rendezvous Lounge. Rooftop Japanese garden. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry-cleaning facilities*. 24-hour room service*. Self-parking $35, valet parking $40, plus tax per night (payable locally, subject to change).

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (923)
  • Very good (930)
  • Average (511)
  • Poor (219)
  • Terrible (180)
Image of the Tripadvisor rating Good Location

May 27, 2024 jbulchandani Mumbai, India

The Doubletree By Hilton is located in a convenient place in downtown. It is about 12 mins walk from Civic centre metro station of the Red line if you want to travel to Universal Studios. Close to Union Station. A typical business hotel, helpful staff. Clean and decent rooms, but small bathroom. Lovely garden on rooftop. Close to an Indian… Read more
The Doubletree By Hilton is located in a convenient place in downtown. It is about 12 mins walk from Civic centre metro station of the Red line if you want to travel to Universal Studios. Close to Union Station. A typical business hotel, helpful staff. Clean and decent rooms, but small bathroom. Lovely garden on rooftop. Close to an Indian Restaurant Badmaash. Must stay here if travelling with kids. Read less
Image of the Tripadvisor rating Just don’t unless you’re forced

May 20, 2024 jdm1497 Brandon, Mississippi

This hotel isn’t in the L.A. shown in the pictures and commercials. This is in the negative L.A. depicted in bad movies. Guests are greeted by protesters and panhandlers the moment they step outside. Security does nothing to prevent them from coming onto the hotel’s property. I watched a lady urinate on the wall of the 7-Eleven across the… Read more
This hotel isn’t in the L.A. shown in the pictures and commercials. This is in the negative L.A. depicted in bad movies. Guests are greeted by protesters and panhandlers the moment they step outside. Security does nothing to prevent them from coming onto the hotel’s property. I watched a lady urinate on the wall of the 7-Eleven across the street. I was woke up by protestors hoping to unionize. The hotel itself is old and run down. Read less
Image of the Tripadvisor rating Unless you wake up at 6am do not stay here

May 10, 2024 MommySherpa Seattle, Washington

Loud protesting began at 6:30 AM. Siren, horns, drums, shouting “wake-up” Seems small, but full focus is on noise. I don’t know if rooms on the other side of the building are impacted. But our room faced Los Angeles Street. Lower floors would be worse than higher floors.
Image of the Tripadvisor rating Disgusting Rooms, Lack of Security and Poor Staff/Management

Apr 23, 2024 F H

My room at this hotel was totally disgusting. The bathroom was in such disrepair and unsanitary. I just could not believe I was staying at a Hilton property and at such an expensive rate. The security also was lacking. The elevator security system (using your hotel key to activate the elevator) was not working so anyone could access the guest… Read more
My room at this hotel was totally disgusting. The bathroom was in such disrepair and unsanitary. I just could not believe I was staying at a Hilton property and at such an expensive rate. The security also was lacking. The elevator security system (using your hotel key to activate the elevator) was not working so anyone could access the guest room floors without a key. As a solo traveler this was very unsettling. The room was dirty and there were hairs present on the nightstand lamp. I informed the front desk of my dissatisfaction and was told a manager would contact me. I arrived late at night at the hotel and was not able to seek out another hotel therefore I left very early in the morning. When I left very early in the morning the front desk still charged my card and said the manager will contact me regarding my horrible experience. Its 4 days past my stay and still no response from Management. Very disappointed with Hilton. Read less
Image of the Tripadvisor rating Terrible !! 😭 😞😔😟😣😫 Nightmare !! 😱😨😰😡😠😤

Apr 17, 2024 SOPHIA O

Terrible !! 😭 😞😔😟😣😫 Nightmare !! 😱😨😰😡😠😤 What do you think? Hilton Hotel seems unwilling to refund my money. I want to warn everyone about the terrible and indifferent service I experienced at the DoubleTree by Hilton in LA. I do not want anyone else to suffer as I have. In December 2023, filled with excitement, I booked a room at… Read more
Terrible !! 😭 😞😔😟😣😫 Nightmare !! 😱😨😰😡😠😤 What do you think? Hilton Hotel seems unwilling to refund my money. I want to warn everyone about the terrible and indifferent service I experienced at the DoubleTree by Hilton in LA. I do not want anyone else to suffer as I have. In December 2023, filled with excitement, I booked a room at the hotel to celebrate the end of the year with my children. Despite the building being old and the accommodations unclean, I refrained from complaining because I did not want to ruin the precious memories with my children. However, upon checking out and trying to leave the self-parking lot, the machine indicated that my parking ticket was not paid, and I had to pay on the spot with my credit card to exit, as cars were lined up behind me. Believing that the hotel would refund the double charge, I paid without protest. Because, They clearly stated at checkout that my parking charges were fully paid and no further costs would be incurred. Once home, I immediately opened a claim with the Hilton Hotel. I engaged in numerous live chats, called customer service, and sent emails, providing them with all the required documents and a detailed statement, including bank transaction records and photos of both sides of the parking ticket. Yet, all I received were automated responses promising contact within 3-5 days but no mention of a refund. I have been subjected to months of wasted time, effort, and stress due to Hilton's negligent customer support. I no longer wish to patronize Hilton Hotels. They have turned my precious memories into a nightmare. More frustratingly, despite my repeated contact, the last representative told me to dispute the charge with my bank. Following Hilton’s advice, I filed a dispute, but the bank responded that it was Hilton's responsibility to issue the refund. However, Hilton Hotels is irresponsibly shirking its responsibility for refunds, pushing the burden onto customers and my bank with a lazy and irresponsible refund policy. I am planning to file a complaint with the consumer dispute committee as this may pose a legal issue. I did not want to do this as it is unpleasant and requires my time, but I have considered it in the hope that there will be no more victims like myself. Also, they continued to delay the refund, instructing me to go back to the original situation and repeat the same process. Oh my God, they keep making the same demands without refunding my double-charged parking fee. If this isn't an attempt to exhaust me into giving up on my refund, I cannot understand their motives. Is this how they intend to misappropriate customers' money? Before you consider staying at a Hilton hotel, think twice. The place is old, dirty, and the customer service is a mess. Share your experiences on social media and review platforms like Facebook, Instagram, Twitter, Google, Yelp, TripAdvisor, Expedia, and Hotels.com to ensure no one else has to endure what I have. Read less