Hilton Santa Monica Hotel & Suites

Santa Monica, Los Angeles

Virgin rating

The hotel

With roughly 70 per cent of the rooms at this hotel being suites, it’s easy to get that VIP service in the heart of Santa Monica, and these spacious options are ideal for groups and families. A freshly designed hotel with nods to the ocean, you’re just 3 short blocks away from the famous Santa Monica pier and that sparkling blue ocean. Whatever the time of day you’ll be able to get something to satisfy your taste buds at Monica’s, a farm-to-table restaurant that also offers locally sourced wines and their very own ‘Monica’s beer’ on tap. 3rd street promenade is just minutes away so you can browse the designer shops and enjoy a range of open-air restaurants and bars, or relax by the pool with a good book – the choice is yours. 

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to Beach

Where is it

Situated in the heart of Santa Monica, the hotel is 3 blocks from the ocean, between Pico Boulevard and Colorado. Distance from Los Angeles International Airport: 10 miles.

Hotel information

286 stylish rooms decorated with subtle coastal influences, all featuring air-conditioning, mini fridge, hairdryer, iron and ironing board, WiFi access*, 55-inch flat-screen TV, safe, and bathroom amenities. 

Standard rooms have either 1 king-size bed, 2 double beds, or 2 queen-size beds, sleeping maximum 4 adults.

City View rooms are located on higher floors, with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

One Bedroom Suites have a separate living room with sofa bed, and bedroom either 1 king-size bed, 2 double beds, or 2 queen-size beds, sleeping maximum 5 adults.

City View One Bedroom Suites are the same as One Bedroom Suites, however they are located on higher floors with scenic views.

Balcony Suites have a separate living room with sofa bed, master bedroom with 1 king-size bed, and a private balcony, sleeping maximum 3 adults.

Monica’s (farm-to-table restaurant, open for dinner). Monica’s Pacific Terrace (outdoor all-day dining). Monica’s Lounge.

Outdoor pool. 24-hour fitness centre. 

WiFi access*. Concierge. Room service* (temporarily unavailable). Valet parking $42 plus tax per night (payable locally, fee subject to change). 

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
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  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (211)
  • Very good (46)
  • Average (26)
  • Poor (16)
  • Terrible (20)
Image of the Tripadvisor rating Excellent Customer Service + Nice Hotel

Feb 29, 2024 JamaicaSunshineTrave New York City, New York

I arrived at the hotel early and was informed that I would have to pay a $100 fee to check in before 1pm. I have to say, I wasn't pleased about that. As a Hilton Honors member, I think that fee shouldn't apply or at least be less than those who aren't members and don't have any status. Apparently it's something new initiated by the hotel b/c they… Read more
I arrived at the hotel early and was informed that I would have to pay a $100 fee to check in before 1pm. I have to say, I wasn't pleased about that. As a Hilton Honors member, I think that fee shouldn't apply or at least be less than those who aren't members and don't have any status. Apparently it's something new initiated by the hotel b/c they are in a tourist area. I would like to note, my stay was during the off season and the hotel was not sold out. Nevertheless, David, the Front Desk employee checked me in at 1pm. I did ask to be far away from the elevator since I am a light sleeper and guests can be extremely loud and inconsiderate when it comes to leaving and entering their rooms. I was able to look at a map and choose the room that I wanted, which was nice since I opted not to check in early because of the fee. David was fantastic and should lead all other employees on how to greet, speak to and treat guests. He was welcoming and inviting and always trying to fulfill requests. Overall the hotel was extremely clean and nice. The gym had ample and versatile equipment. I didn't eat at the restaurant because the menu is definitely not versatile. I needed to eat gluten, dairy free and vegan and I really couldn't be accommodated based on their menu. But overall, we would stay here again at least during the off season. It's walkable to the pier and an outside mall and overall the surrounding area is nice. Read less
Image of the Tripadvisor rating Never Go Here

Feb 25, 2024 Jd T

I have never taken the time to write a review but feel that I must in this case, when a hotel lies to its customers and is even scolded by customer care, this is where a line should be drawn. The hotel is a very nice property from the looks of it. The employees are friendly. That is where my compliments stop. They have ruined the first half… Read more
I have never taken the time to write a review but feel that I must in this case, when a hotel lies to its customers and is even scolded by customer care, this is where a line should be drawn. The hotel is a very nice property from the looks of it. The employees are friendly. That is where my compliments stop. They have ruined the first half of a six day vacation due to greed. I left their property 3 nights early and am recovering, losing a day of vacation, from two horrible nights at their property. Now the situation. I have medical issues that cause me to not sleep well if a room has poor ventilation or air conditioning that can’t get a room down to say 63 at night, When I first checked into the room, I was unable to turn the thermostat below 67 degrees. I asked for maintenance and the gentleman said he does not have the authority to override. I called the front desk and they said it was Hilton policy that all thermostats low be set at 67. I slept very poorly, swearing all night. The next day I spoke to a manager and he said that every hotel in Santa Monica has this policy, it is City Law. I did not believe him and called a Marriott property and they laughed. So two nights and a recovery day lost because they are penny pinching their customers. Even Hilton Customer Care said they are going to file a complaint with Hilton’s higher ups. As far as I am concerned, they owe me damages for deliberate Indifference and fraud upon their customer. Read less
Image of the Tripadvisor rating Hilton Santa Monica Hotel & Suites

Feb 25, 2024 RMandJS Hervey Bay, Australia

Had a great stay in a suite in December 2023. From the moment we arrived until we left the driveway, every single staff member was amazing. The hotel is unique, quiet, yet close to key areas so is convenient. Ask for a high facing the ocean for great views. If you’re looking for a stay not quite on the boulevard, but close enough to walk and in a… Read more
Had a great stay in a suite in December 2023. From the moment we arrived until we left the driveway, every single staff member was amazing. The hotel is unique, quiet, yet close to key areas so is convenient. Ask for a high facing the ocean for great views. If you’re looking for a stay not quite on the boulevard, but close enough to walk and in a safe spot, you won’t be disappointed with this hotel. Read less
Image of the Tripadvisor rating Fun Time

Feb 24, 2024 Meander67370556816

Great get away for my wife and I. Ajay Jadhav made our experience better; he assigned us a room on the 8th floor with a great view. He went out of our way to help us check in. The breakfast staff were friendly and provided excellent service; great food options especially for someone who cannot eat dairy.
Image of the Tripadvisor rating Will definitely stay here again!

Feb 21, 2024 romo124 Pittsburgh, Pennsylvania

Really great hotel! Everything is so clean and pristine and the staff members are kind and professional. I loved the lobby decor and the hotel bar and restaurant were excellent. The rooms were surprisingly large and the bed was very comfortable. I highly recommend staying here!