Sheraton Gateway Hotel Los Angeles Airport

Los Angeles, California

Virgin rating

The hotel

Convenience meets style at the Sheraton Gateway Los Angeles. Located less than a mile from LAX, modern amenities, comfortable surroundings and complimentary 24-hour shuttles to and from airport terminals help to minimise stress and maximise relaxation. Take some time to bask in the California sunshine at the outdoor pool, keep up with your regime at the fitness centre, or enjoy the in-house dining options, including 24-hour room service. The ideal base for LAX, and for enjoying all that Los Angeles has to offer.

Amenities

Where is it

Located less than 1 mile from Los AngelesInternational Airport LAX, with complimentary 24-hour shuttles to and from theterminals. Minutes away from SoFi stadium. 

Hotel information

All roomsfeature complimentary standard WiFi, optional high-speed WiFi, flat-screen TV, USBoutlets, bottled water*, in-room safe*, hairdryer, robe, mini-refrigerator,chair, desk, and iron and ironing board. 

Double King Bed rooms feature 1 x king-sized bed, sleeping a maximum of 3 adults. 

Double 2 Queen Bed rooms feature 2 x queen-sized beds, sleeping maximum 4 adults.

Costero Bar (creative California cuisine for lunch and dinner. Al fresco dining available. HDTVs featuring inside featuring live sports). Caster Bistro (open for dinner with fresh, flavourful dishes including shareable plates and vegetarian / vegan options). Brasserie (pool views, breakfast, lunch, dinner, buffet or a la carte options). Starbucks®.

Fitness centre. Outdoor pool with towels provided. Gift shop.

24-hour room service*. Laundry and dry cleaning service*. Convenience store. Valet parking*. Complimentary 24-hour shuttle service to and from LAX terminals.  

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (869)
  • Very good (546)
  • Average (229)
  • Poor (108)
  • Terrible (173)
Image of the Tripadvisor rating Stay somewhere else

Mar 20, 2024 Bluenose934 Newton, Massachusetts

We stayed 2 nights. One on the way from Boston to Hawaii and one on the back. Our first night’s stay demonstrated to us that their customer service commitment was nil. We weren’t given any info about Wi-Fi in the room. When we called, they gave us the Wi-Fi name that asked for our room # and last name. Didn’t work. Went back down to the desk, they… Read more
We stayed 2 nights. One on the way from Boston to Hawaii and one on the back. Our first night’s stay demonstrated to us that their customer service commitment was nil. We weren’t given any info about Wi-Fi in the room. When we called, they gave us the Wi-Fi name that asked for our room # and last name. Didn’t work. Went back down to the desk, they told us how to sign in using a code. Tried it in the lobby - didn’t work. Went back to the desk- the lobby has its own sign in. And for all these interactions the desk staff approach to providing information was reluctant if not dour. I believe they are probably overworked and underpaid. Other problems - only decaf in the room - coming back from Hawaii, the 24/7 shuttle from the airport never came- we waited 40 minutes at 1 in the morning. Several calls to the hotel did no good. - had a difficult time getting guaranteed late arrival, which was necessary due to the lateness of our flight Bottom line - the staff does not try to be helpful. I have to believe this is on management. Read less
Image of the Tripadvisor rating Nice stay and Best sleep

Mar 16, 2024 Izzy L Melbourne, Australia

I had stayed here twice, love the location and the space of the lobby (easy to wait around for flight without getting to the airport) Both time have the best sleep, really hope to know what brand their mattress is and what model. I wasn't too tire both time but always wake up feeling weightless and well rested, didn't get that experience in any… Read more
I had stayed here twice, love the location and the space of the lobby (easy to wait around for flight without getting to the airport) Both time have the best sleep, really hope to know what brand their mattress is and what model. I wasn't too tire both time but always wake up feeling weightless and well rested, didn't get that experience in any other good hotel .... I would recommend. If anyone know what their mattress is, PLEASE do tell Read less
Image of the Tripadvisor rating Horrible

Mar 4, 2024 Moosey_goosey Adelaide, Australia

Like most people we were only staying for one night…thankfully! Waited far too long for the shuttle bus from the airport . We saw other hotel shuttles pass at least three times before ours turned up. The room was tired to say the least. The air conditioning was horrifically loud so we turned it off which made for an uncomfortable sleep. We went… Read more
Like most people we were only staying for one night…thankfully! Waited far too long for the shuttle bus from the airport . We saw other hotel shuttles pass at least three times before ours turned up. The room was tired to say the least. The air conditioning was horrifically loud so we turned it off which made for an uncomfortable sleep. We went elsewhere to eat so i can’t comment on the food. The only up side to the stay was leaving. We will stay in Manhattan beach next time. Read less
Image of the Tripadvisor rating A great service to host Business functions

Mar 3, 2024 Hind A

We had a 3 days Business conference in This hotel and we are extremely pleased by the staff and their support. Tonya Spenser , the catering director and Estela Estrada are great. They supported us with having the conference go smoothly. Tonya made sure all our requests were met. She is professional and please to be with. Estela Estrada made… Read more
We had a 3 days Business conference in This hotel and we are extremely pleased by the staff and their support. Tonya Spenser , the catering director and Estela Estrada are great. They supported us with having the conference go smoothly. Tonya made sure all our requests were met. She is professional and please to be with. Estela Estrada made sure our guests and team got he accommodations they needed. She was fast at responding to our request, vigilant and helpful. We are booking our next inference here and hope to make this place a home for us and for our clients. Read less
Image of the Tripadvisor rating $40 Fee to Check In early!

Feb 26, 2024 537solomont Honolulu, Hawaii

$40 charge to check in before 2pm. Room is ready and no one in it! Lobby which has stained chairs and smells like old wet carpet is where everyone sits with their luggage waiting for 2pm to check into rooms that are already available. Starbucks on sight but closes at 1:30pm and doesn’t accept the app… hopefully the rest of the experience improves… Read more
$40 charge to check in before 2pm. Room is ready and no one in it! Lobby which has stained chairs and smells like old wet carpet is where everyone sits with their luggage waiting for 2pm to check into rooms that are already available. Starbucks on sight but closes at 1:30pm and doesn’t accept the app… hopefully the rest of the experience improves but so far would not recommend this hotel. We regret not staying in the airport lounge for a couple extra hours before trying to check in early or not booking a different hotel. Read less