Sheraton Gateway Hotel Los Angeles Airport

Los Angeles, California

Virgin rating

Pool
Lobby
Lobby
King Guest Room
2 Queen Guest Room
Costero
Costero
Starbucks
Buffet
Brasserie
Costero
Fitness Centre
Pool
Lobby
Lobby
King Guest Room
2 Queen Guest Room
Costero
Costero
Starbucks
Buffet
Brasserie
Costero
Fitness Centre

The hotel

Convenience meets style at the Sheraton Gateway Los Angeles. Located less than a mile from LAX, modern amenities, comfortable surroundings and complimentary 24-hour shuttles to and from airport terminals help to minimise stress and maximise relaxation. Take some time to bask in the California sunshine at the outdoor pool, keep up with your regime at the fitness centre, or enjoy the in-house dining options, including 24-hour room service. The ideal base for LAX, and for enjoying all that Los Angeles has to offer.

Amenities

Where is it

Located less than 1 mile from Los AngelesInternational Airport LAX, with complimentary 24-hour shuttles to and from theterminals. Minutes away from SoFi stadium. 

Hotel information

All roomsfeature complimentary standard WiFi, optional high-speed WiFi, flat-screen TV, USBoutlets, bottled water*, in-room safe*, hairdryer, robe, mini-refrigerator,chair, desk, and iron and ironing board. 

Double King Bed rooms feature 1 x king-sized bed, sleeping a maximum of 3 adults. 

Double 2 Queen Bed rooms feature 2 x queen-sized beds, sleeping maximum 4 adults.

Costero Bar (creative California cuisine for lunch and dinner. Al fresco dining available. HDTVs featuring inside featuring live sports). Caster Bistro (open for dinner with fresh, flavourful dishes including shareable plates and vegetarian / vegan options). Brasserie (pool views, breakfast, lunch, dinner, buffet or a la carte options). Starbucks®.

Fitness centre. Outdoor pool with towels provided. Gift shop.

24-hour room service*. Laundry and dry cleaning service*. Convenience store. Valet parking*. Complimentary 24-hour shuttle service to and from LAX terminals.  

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (853)
  • Very good (544)
  • Average (225)
  • Poor (105)
  • Terrible (162)
Image of the Tripadvisor rating Great stay, except for the elevator situation

Nov 16, 2023 MarylandIrene College Park, Maryland

After reading the many negative reviews, I was worried about the condition of the hotel, but my stay was excellent, except for the elevator situation. Only one elevator appeared to be working, and there were very long waits. Fortunately we were on the third floor, so except for check-in and check-out, when we had luggage, we were able to use the… Read more
After reading the many negative reviews, I was worried about the condition of the hotel, but my stay was excellent, except for the elevator situation. Only one elevator appeared to be working, and there were very long waits. Fortunately we were on the third floor, so except for check-in and check-out, when we had luggage, we were able to use the stairs. Other than that, we enjoyed the stay. The room was large, clean, quiet, and comfortable; the hotel staff we interacted with were helpful and pleasant; and our dinner in the bistro was very good. Service was good, too, despite the fact that our waiter appeared to have a large number of tables and was constantly in motion. We'd definitely stay there again if we need a hotel near LAX. Read less
Image of the Tripadvisor rating Great Airport Hotel

Nov 11, 2023 OzFlyer01 Melbourne, Australia

Looking at the reviews of this Hotel it seems to get a bad rap. This has been my go to Hotel for flight connection layovers since covid travel restrictions lifted in 2021. On previous visits I do agree that problems with the lifts have been an issue however on this trip 3 out of 5 were working and wait for me was no longer that 1-2 mins. Breakfast… Read more
Looking at the reviews of this Hotel it seems to get a bad rap. This has been my go to Hotel for flight connection layovers since covid travel restrictions lifted in 2021. On previous visits I do agree that problems with the lifts have been an issue however on this trip 3 out of 5 were working and wait for me was no longer that 1-2 mins. Breakfast provided in the restaurant was fine. As a Platinum they allow the full buffet here or you can opt for the healthier option of just granola, fruit and muffin/toast. All staff I have encountered were friendly and a special mention goes to Juan on reception who always greets with a smile and warm welcome. The hotel gym is well equipped with a good range of cardio equipment and some free weights. Would be great to see the Lounge re open but the closed for renovation sign has been on the doors for a couple of years now. I suspect it's more a staffing issue with this. Bus station is located behind the hotel and you can walk it in 5 mins with buses that get you to Santa Monica and other LA destinations. Hotel shuttle every 15-20 mins I think. Read less
Image of the Tripadvisor rating Terribly old and not clean

Nov 6, 2023 Toni Y

Found on Priceline. Hotel is old! Carpet filthy and worn in all areas. Overpriced, certainly doesn’t live up to brand. Definitely wouldn’t recommend, and will not patronize this establishment again. Very Disappointed!
Image of the Tripadvisor rating Nope nope nope

Nov 3, 2023 msjools Los Angeles, California

We flew out on Thursday to check in that night and check out Sunday. Check in was fine. The hotel seemed fine. The room seemed clean - although I was surprised the windows weren’t thick soundproof glass due to the proximity to LAX. The beds were comfortable and the AC worked. Around 545am or so, I think, I know the sun wasn’t visible yet, I was… Read more
We flew out on Thursday to check in that night and check out Sunday. Check in was fine. The hotel seemed fine. The room seemed clean - although I was surprised the windows weren’t thick soundproof glass due to the proximity to LAX. The beds were comfortable and the AC worked. Around 545am or so, I think, I know the sun wasn’t visible yet, I was woken up by drums sirens horns and shouting. I was concerned as to what was going on. I called the guest desk and asked to get a refund and that we would be leaving that day because this isn’t restful especially being here for a death in the family. She transferred me to the manager - who explained there was a strike by some of the employees - I asked why there wasn’t a notice or why we weren’t told about this situation. She told me ‘they’re not allowed’ to say that these people might be striking. Not allowed?? Why? Because we don’t know if and when they’ll be striking at this property. (I guess they got to different ones) - so they can’t have a banner on the website or sign in the lobby or have guest check in explaining -due to some of our employees being on strike there may or may not be commotion early in the morning’ -?? nope. No warning. Which is utter BS. She never offered to put us in a different room maybe facing the back of the hotel. Never offered any kind of customer service. She instead had a bad attitude and told me to have expedia call her because I booked through a 3rd party. As my daughter and I started getting ready to attend funeral services, the AC all of a sudden didn’t work and was only pumping out hot air. So it’s been working fine all night and once I call to share my concerns, it magically stops working…... The level of unprofessionalism from this manager is beyond. Do not stay here. There are plenty of other hotels all over this city. Read less
Image of the Tripadvisor rating Better alternatives

Nov 2, 2023 979phillipv Brisbane, Australia

Second stay in less than 6 months. We had problems last time (room not serviced in a 2 night stay, incomplete amenities, impossible communication as front desk gas queues and no one answers service line) and they promised an enhanced stay “next time “. I gave them a second chance and problems again. The front office manager wrote to me… Read more
Second stay in less than 6 months. We had problems last time (room not serviced in a 2 night stay, incomplete amenities, impossible communication as front desk gas queues and no one answers service line) and they promised an enhanced stay “next time “. I gave them a second chance and problems again. The front office manager wrote to me personally, but obviously lip service only. This time, I asked 3 times for water, which was supposed to be in room, nil delivered. One example of a number of failures. If you use a high quality banner, like Sheraton, you need your staff to align to their service qualities. This place does not and there is plenty of competition within metres. Read less