Alila, Ventana Big Sur

Monterey, California

Virgin rating

Big Sur Spa Suite
Pool
Vista Hot Tub Suite
Lobby
Fireplace Room
Fireplace Room
Big Sur Suite
Big Sur Suite
Spa
Big Sur Spa Suite
Pool
Vista Hot Tub Suite
Lobby
Fireplace Room
Fireplace Room
Big Sur Suite
Big Sur Suite
Spa

The hotel

With views of the Pacific Ocean, 2 infinity pools, and your meals included - this is the perfect spot to stay during your West Coast trip. The secluded suites will give you privacy and luxury, many of which have a hammock or jacuzzi on the expansive deck, for you to relax at the end of the day with room service on hand and views of the forest and ocean to enjoy. Your stay includes morning yoga classes and guided walks to get you up and about, but you can just relax by one of the infinity pools if you prefer, with a poolside meal to devour. Expecting top notch service and unforgettable views? You won't be disappointed.

Amenities

  • Yoga
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

Situated on a hillside overlooking Big Sur's beautiful Pacific coastline, just off the Pacific Coast Highway. 0.5 miles from Pfeiffer Big Sur State Park and 30 miles from Monterey.

Hotel information

59 rooms and suites, all with private balcony, air conditioning, flat-screen TV with Chromecast and Bose sound system, bathrobes, separate shower and soaking tub, Bose Bluetooth speakers, mini bar*, safe, iron and ironing board, bathroom amenities, and hairdryer. 

Standard Rooms offer forest or ocean views, with 1 king-size bed, sleeping maximum 2 people. 

Full Board includes: Breakfast and dinner at The Sur House, and lunch poolside, or in-room dining for all 3 meals. Snacks throughout the day, plus fitness classes and daily hikes. 

Fireplace Guest rooms feature forest, meadow or ocean views, a wood burning fireplace, window seat, and 1 king-size bed, sleeping maximum 2 people.

Superior Fireplace rooms feature forest views, a wood burning fireplace, dining alcove, wet bar, window seat, and 1 king-size bed, sleeping maximum 2 people. 

Big Sur Suites feature a large deck with hammock, oversized bathroom with large soaking tub for 2 and double vanity sinks, separate seating area, and 1 king-sized bed, sleeping maximum 2 people. 

Vista Hot Tub Suites feature a large deck with private hot tub, oversized bathroom with indoor tub for 2 and double vanity sinks, separate seating area with wood burning fireplace, and 1 king-sized bed, sleeping maximum 2 people.

Big Sur Spa Suites feature ocean or forest views, large deck with private hot tub, oversized bathroom with indoor tub for 2 and double vanity sinks, separate seating area with wood burning fireplace, and 1 king-sized bed, sleeping maximum 2 people.

Pacific House Suites feature distant ocean views, large deck with private hot tub, oversized bathroom with indoor tub for 2 and double vanity sinks, separate seating area with wood burning fireplace, and 1 king-sized bed, sleeping maximum 2 people.

The Sur House (serving Big Sur inspired cuisine, open for breakfast, lunch and dinner). Glass House (private dinner experience). Big Sur Smokehouse (barbecue joint, open for lunch and dinner). 

Two heated outdoor infinity pools, one with an infinity edge whirlpool. Fitness centre. Alila Spa*. Daily morning movement classes. Guided hikes. Garden tours. 

Complimentary WiFi access. Laundry service*. Room service. Concierge. Chauffeur service within a 3 mile radius. 

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (822)
  • Very good (153)
  • Average (77)
  • Poor (59)
  • Terrible (40)
Image of the Tripadvisor rating Still a nice Hyatt value for points

Oct 19, 2024 Flyer783729

Nothing can beat the location of this resort and the experience, but with growing popularity and frequency of travelers, quality of service and food has taken a bit of a hit. Front desk or lobby employees have changed over the years while most of the sur house staff have been working for years and good to see the same staff working there. There… Read more
Nothing can beat the location of this resort and the experience, but with growing popularity and frequency of travelers, quality of service and food has taken a bit of a hit. Front desk or lobby employees have changed over the years while most of the sur house staff have been working for years and good to see the same staff working there. There were more service mishaps this year compared to past visits. Text responses sometimes take long to get a response. I recommend to call from your room if you need something. Meal service seems to take longer now and average dinner service took about 1.5h to 2 h. So be prepared to stay for a long dinner. Rooms are still in great shape. I overheard from some of the staff that occupancy was at 100% for a couple days and then ~92% during the rest of my stay. So it is a busy and bustling place. Lots of guests like to line up for breakfast and lunch at start of service so there can be a bit of a wait to get a table for those meal periods. I thought the paid activities were not worth the price. Lots of the activities especially the complimentary ones were booked up 1-2 weeks in advance, so please book them online early! Still good value if you were redeeming for points, but do know that it has become a lot more popular and service has downgraded as a result somewhat. Read less
Image of the Tripadvisor rating Nature Paradise

Oct 13, 2024 Jeremiah C Los Angeles, California

One of the greatest trips of my life. Wife and I really enjoyed it. Would recommend anyone looking for a good time in a relaxing place with great food and wonderful nature to come and visit. Service was among the best of all the hotels that I have had the pleasure of going
Image of the Tripadvisor rating Great resort

Sep 15, 2024 Danka C

Dinner was very good. One time there was 28 days dry aged steak. Also allow early check in for lunch and after check out, lunch still included and can stay at pool as long as we like too.
Image of the Tripadvisor rating Was expecting a better communication

Sep 10, 2024 JackieCao Fremont, California

- We placed an order that ended up not being served during the breakfast. - We asked if there is a dessert menu for lunch, and the waiter said yes but didn't fetch it for us. - We asked for a fan to dispel the mosquito at the sur house, but we're told they don't have additional; then we found it offered to another table. - We took the tram to a… Read more
- We placed an order that ended up not being served during the breakfast. - We asked if there is a dessert menu for lunch, and the waiter said yes but didn't fetch it for us. - We asked for a fan to dispel the mosquito at the sur house, but we're told they don't have additional; then we found it offered to another table. - We took the tram to a wrong place for the bee activity, but neither the front desk nor the driver informed us until we were left and found no one at the library. Read less
Image of the Tripadvisor rating Not bad, but service could be improved

Sep 8, 2024 sendyourlocation San Francisco, California

We came to celebrate a birthday. Beautiful facility, great ambiance, everything was clean and well maintained. The concierge did a lovely job arranging for champagne and special desserts to be set up for us at the on-site restaurant as well, which we greatly appreciated. We also loved that it was dog friendly, and yet the grounds were quiet and… Read more
We came to celebrate a birthday. Beautiful facility, great ambiance, everything was clean and well maintained. The concierge did a lovely job arranging for champagne and special desserts to be set up for us at the on-site restaurant as well, which we greatly appreciated. We also loved that it was dog friendly, and yet the grounds were quiet and fellow guests polite and respectful as well. Unfortunately, for the price we paid, we expected 5 star service, which we did not receive. While the staff at the restaurant were friendly and well-intentioned, service was slow and we had to make repeated requests for things we needed - it took about an hour to get blankets on a colder evening, as well as water for the dogs, among other items. There were a lot of bugs flying around as well and there weren't enough insect deterrents available for all the diners (restaurant only had a limited number of fans and it took forever to get ahold of one). Our yoga instructor was friendly, and acknowledged when I told her my elderly mother had a knee injury. However, the instructor failed to offer modifications for my mother throughout the class. There were also few instances when we had to wait at least 10-15 minutes for shuttle service. In one case the front-desk receptionist did come out and apologize but said we had to go downstairs to speak with the valet to get transportation. So my mother, with her leg injury, had to go all the way down the hill only to be told that valet had sent someone up back up hill to pick us up. The lack of communication was concerning. Overall, if you are looking for a relaxing getaway with beautiful views, this could be a decent option. However, given our experience, I would say it was overpriced. Read less