Alila, Ventana Big Sur

Monterey, California

Virgin rating

The hotel

With views of the Pacific Ocean, 2 infinity pools, and your meals included - this is the perfect spot to stay during your West Coast trip. The secluded suites will give you privacy and luxury, many of which have a hammock or jacuzzi on the expansive deck, for you to relax at the end of the day with room service on hand and views of the forest and ocean to enjoy. Your stay includes morning yoga classes and guided walks to get you up and about, but you can just relax by one of the infinity pools if you prefer, with a poolside meal to devour. Expecting top notch service and unforgettable views? You won't be disappointed.

Amenities

  • Yoga
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

Situated on a hillside overlooking Big Sur's beautiful Pacific coastline, just off the Pacific Coast Highway. 0.5 miles from Pfeiffer Big Sur State Park and 30 miles from Monterey.

Hotel information

59 rooms and suites, all with private balcony, air conditioning, flat-screen TV with Chromecast and Bose sound system, bathrobes, separate shower and soaking tub, Bose Bluetooth speakers, mini bar*, safe, iron and ironing board, bathroom amenities, and hairdryer. 

Standard Rooms offer forest or ocean views, with 1 king-size bed, sleeping maximum 2 people. 

Full Board includes: Breakfast and dinner at The Sur House, and lunch poolside, or in-room dining for all 3 meals. Snacks throughout the day, plus fitness classes and daily hikes. 

Fireplace Guest rooms feature forest, meadow or ocean views, a wood burning fireplace, window seat, and 1 king-size bed, sleeping maximum 2 people.

Superior Fireplace rooms feature forest views, a wood burning fireplace, dining alcove, wet bar, window seat, and 1 king-size bed, sleeping maximum 2 people. 

Big Sur Suites feature a large deck with hammock, oversized bathroom with large soaking tub for 2 and double vanity sinks, separate seating area, and 1 king-sized bed, sleeping maximum 2 people. 

Vista Hot Tub Suites feature a large deck with private hot tub, oversized bathroom with indoor tub for 2 and double vanity sinks, separate seating area with wood burning fireplace, and 1 king-sized bed, sleeping maximum 2 people.

Big Sur Spa Suites feature ocean or forest views, large deck with private hot tub, oversized bathroom with indoor tub for 2 and double vanity sinks, separate seating area with wood burning fireplace, and 1 king-sized bed, sleeping maximum 2 people.

Pacific House Suites feature distant ocean views, large deck with private hot tub, oversized bathroom with indoor tub for 2 and double vanity sinks, separate seating area with wood burning fireplace, and 1 king-sized bed, sleeping maximum 2 people.

The Sur House (serving Big Sur inspired cuisine, open for breakfast, lunch and dinner). Glass House (private dinner experience). Big Sur Smokehouse (barbecue joint, open for lunch and dinner). 

Two heated outdoor infinity pools, one with an infinity edge whirlpool. Fitness centre. Alila Spa*. Daily morning movement classes. Guided hikes. Garden tours. 

Complimentary WiFi access. Laundry service*. Room service. Concierge. Chauffeur service within a 3 mile radius. 

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (804)
  • Very good (149)
  • Average (75)
  • Poor (58)
  • Terrible (40)
Image of the Tripadvisor rating Exceedingly average, with a $3500/night price tag

Jul 7, 2024 Anonymous T

WARNING: This is NOT a five star property, despite the $3,500 night price tag. We missed that before booking. It’s currently listed as a four star rating. I would put it more in the three star category based on our experience. We redeemed points for our stay, and it was not a good use of points. I would guess that most guests are using some sort… Read more
WARNING: This is NOT a five star property, despite the $3,500 night price tag. We missed that before booking. It’s currently listed as a four star rating. I would put it more in the three star category based on our experience. We redeemed points for our stay, and it was not a good use of points. I would guess that most guests are using some sort of points deal, and very few are paying the listed price. It would just not be worthwhile. The location is beautiful: surrounded by forest, with the ocean to one side. Service ranged from poor to average. I was disappointed by the check-in process (not warm, little guidance on the property and where to go next). Staff members did not seem like they were encouraged to focus on guest experience. We had to “DIY” for most of our trip. Notable exception: the wait staff at Sur House were great. Pools were quite dirty, towels were stained, and overall the property is in need of a refresh. Nothing egregious occurred, I just overall would not recommend this property to friends. There is better value for money elsewhere, and a more premium experience to be had for this price tag. We’ll stay at Post Ranch Inn next time. Read less
Image of the Tripadvisor rating Secluded all-inclusive in Big Sur

Jul 4, 2024 Vacation49222624266 Martinez, California

An amazing stay! Everything is high quality, service is top notch. You can text the phone number provided for anything you need and they are very fast at responding! With only 50-some suites on property, it makes for a very quiet and romantic experience. The property was full but we had the pools to ourselves, the Japanese baths and infinity… Read more
An amazing stay! Everything is high quality, service is top notch. You can text the phone number provided for anything you need and they are very fast at responding! With only 50-some suites on property, it makes for a very quiet and romantic experience. The property was full but we had the pools to ourselves, the Japanese baths and infinity redwood pool to ourselves at different points of the stay. The room is beautiful and luxurious. I’ve stayed twice and got the hot tub suite and regular suite. They are both beautiful! The only difference is the balcony area. The food is also delicious. It reminds me of farm to table style. Lots of the vegetables are from the property. For your stay, all meals are included. I’ve dined the Sur house for breakfast, lunch, and dinner. Also had in-room dining. Highlights were the scallops, homemade sorbets, salads, mushroom tartine. It was all good! I only wish I had 2 stomachs. I love this property so much and it will always hold a special place in my heart since I also got engaged here! Thanks again for a wonderful stay! Also if you are a World Of Hyatt member, great property to stay at! Read less
Image of the Tripadvisor rating Beautiful Resort!

Jul 3, 2024 B4167SYdanield United States

We just finished two nights at the Alila Ventana. It's one of the most beautiful locations and properties that we have ever visited. The views are absolutely stunning! The service was mostly excellent. There's great hiking, beautiful pool, excellent hospitality, and lots of optional activities (which we did not try). If you're looking to just… Read more
We just finished two nights at the Alila Ventana. It's one of the most beautiful locations and properties that we have ever visited. The views are absolutely stunning! The service was mostly excellent. There's great hiking, beautiful pool, excellent hospitality, and lots of optional activities (which we did not try). If you're looking to just relax, this is a great place! If you want a mix of relaxing and adventure, this is a great place! The main reason I'm giving this 4 stars instead of 5 is because of the cost. For the money this resort charges I would expect more. This is very nitpicky, but the table at breakfast was wobbly, the pool chair cover today had stains on it, our lunch at the pool yesterday took an hour, today after waiting for 20 minutes to place a lunch order I finally got up to make the order, last night when dinner was delivered to our room they forgot the drink I had ordered. None of these things were a big deal, but if you're going to charge $2500+ a night, everything should be absolutely perfect. The other thing that is frustrating is the tipping. We were specifically told at check in gratuity is completely taken care of, but every time you ordered something you had to sign a little slip with your room number and of course there was a line for tipping. If gratuity is totally included, then don't make guests feel like they need to add a tip (which we did every time). It also felt chintzy to charge a 22% service charge when ordering alcohol. Again, at $2500+ a night, why do that? If money is no object to you, then definitely try this place out! We really had a spectacular time despite the fact this review sounds negative. I wouldn't hesitate to come back or recommend this place if I were paying with points or had unlimited discretionary money. Read less
Image of the Tripadvisor rating Everything You Want in a Vacation!

Jul 3, 2024 Katelin W

Alila did NOT disappoint. We have stayed at one other Alila property (internationally) and the standards are always the same - the most welcoming, helpful, down to earth staff you could ask for; gorgeous views everywhere you look; clean and well-kept rooms/facilities; and great food/drink. My husband and I have stayed at our fair share of upscale… Read more
Alila did NOT disappoint. We have stayed at one other Alila property (internationally) and the standards are always the same - the most welcoming, helpful, down to earth staff you could ask for; gorgeous views everywhere you look; clean and well-kept rooms/facilities; and great food/drink. My husband and I have stayed at our fair share of upscale hotels over the years and this ranks in the top tier! We didn't want to leave! We'll definitely be back. Thanks for a great stay, Alila Ventana! Read less
Image of the Tripadvisor rating If this is a dream, please don’t wake me :-)

Jun 29, 2024 JB13885

I just can’t brag enough on Alila Ventana Big Sur Resort. The words ‘understated luxury’ don’t quite pay it justice. It exudes such a calming and tranquil atmosphere, one cannot go there and not be consumed with contentment and inner peace. The staff is guest-conscious in every aspect and all needs will be met. Their food & beverage program is… Read more
I just can’t brag enough on Alila Ventana Big Sur Resort. The words ‘understated luxury’ don’t quite pay it justice. It exudes such a calming and tranquil atmosphere, one cannot go there and not be consumed with contentment and inner peace. The staff is guest-conscious in every aspect and all needs will be met. Their food & beverage program is brilliant, creative and most importantly, heavenly to consume . I highly recommended you inquire on their Falconry Experience; it’s just so exclusive and special plus something you may never get a chance to participate in again. The resort is ensconced within nature, redwoods and rolling hillsides such that you cannot even detect it from other angles-it totally camouflages itself. Also, do not miss the sunset there; many guests were focused on getting good shots of it from the Sur House restaurant in the 8 o’clock hour, but I discovered the more impressive vantage point is from standing at (or soaking inside, like me) the Meadow Pool’s infinity spa. One last thing is don’t skip the Japanese Hot Baths, this was so enjoyable on my last morning there. I had it all to myself at 7 am- talk about relaxation! Pro Tip: if you arrive prior to your room being ready, they will invite you to enjoy lunch and conversely, you may enjoy lunch upon check out on your last day. You’re welcome. (Solo female traveler w one k9 companion, trip booked on points) Read less